aha Alpine Heath Resort

8/10

Excellent

06 Apr 2026

Katlego

Good

10/10

Exceptional

26 Dec 2024

Larno

Good for a stopover between Gauteng and Natal/coastal region.

Leisure Family

4/10

Poor

03 Nov 2020

Corali

Disappointing Stay in a beautiful resort

The stay was an utter disappointment.
Very very noisy guests, loud music, screaming and shouting and loud parties.
Impossible to relax and enjoy the mountains.
Some guests were even driving up and down with music blasting from their cars. Check in was good and security at the gate very friendly.
Depending on your unit you have to carry your luggage from your car a fair distance to the chalet. They should get golf carts to assist with this. The resort should really clamp down on noisy guests day and night.

Partner

10/10

Exceptional

23 Sep 2020

Verified traveler

Awesome Berg destination

Absolutely awesome tym. Will differnately do it again. Kids had an amazing tym. Thoroughly e joyed by all

Friends_and_family Family

4/10

Poor

13 Jul 2020

A Q Noor

cleanliness and power issues aside from others

not so nice

Friends_and_family Family

10/10

Exceptional

30 Mar 2020

Cyrilene

fantastic retreat

Truly amazing so much to do with kids and the resort is well maintained.

Friends_and_family Family

4/10

Poor

18 Feb 2020

Marie-Josee

Cockroaches and spiders

Within 15 min of checking in our cottage, we found 3 monster cockroaches roaming around the kitchen, bathroom and entrance. There were also big spiders in their web, which means the cottage hadn’t been properly cleaned before we checked in. Furniture was broken, there was no AC and the bedroom ceiling fans hardly ventilated the room, so It was very hard to sleep comfortably at night. For a 4 star resort, this was below average for my expectations. Check out time was 10am, we asked for an 11 am check out and reception agreed. At 09:30 am, the housekeeper was standing outside our cottage, watching us, waiting for us to leave. I had to go speak to her to tell her we were not leaving until 11 am. She was stunned and appeared to not know what to do. I had to tell her 3 times that we were not leaving the room for another hour and a half.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2019

Verified traveler

A size of room for family fit with us.
Proper distance between rooms.

Leisure Family_with_children

8/10

Excellent

29 Aug 2019

Ram

heavenly location shadows all other aspects

This is a classic location, location, location resort. Not that its other aspects are bad. The cottages are really nice and comfortable, but the location is so amazing that everything else is shadowed by it. We enjoyed a lot both the horse riding session and the walk to the nearby falls. The only weak spot is the food. Resisting buffets (which did not seem too tempting), we had to eat all our meals (which were pretty mediocre) in the charmless cafe. One night we ordered steaks which came out too done and tasteless. The two of us who protested, received excellent steaks as replacement - and I wonder why one needs to protest in order to receive good food. Other than the food, I would give it 5 stars, so perhaps this is ideal for self catering families.

Family

10/10

Exceptional

25 Jun 2019

Santosh

It was amazing, amazing staff, venue - AWESOME!!!!!

Friends

4/10

Poor

12 Mar 2019

Verified traveler

Stay was ok. Chalet had been full of flies and was really uncomfortable. Aircons are needed

Family

8/10

Excellent

13 Aug 2018

Verified traveler

The trails and very scenic. Lodges comfortable and proximity to other areas of interest

8/10

Excellent

03 Jul 2018

Verified traveler

The chalet are nice and clean. Reception ladies friendly and helpful. Only complain we're some waiters at breakfast and dinner. incompetent

Family

10/10

Exceptional

15 Apr 2018

Sunil

Very scenic

Enjoyed stay

Family

8/10

Excellent

13 Jan 2018

Cheryl

Renovations taking place - noisy! Could have been delayed until after the school holidays. The shop and restaurants are over priced.

Family

10/10

Exceptional

15 Oct 2017

Raja

Berg stay

Excellent service from staff.

Family

8/10

Excellent

21 Aug 2017

Fiona

Beatiful outdoors weekend

Beautiful views, great comfortable accommodation. Check in was quick and efficient. Fabulous child friendly and family resort.

Family

8/10

Excellent

18 Jun 2017

Verified traveler

Perfect for familys

This hotel is very good for kids. The location is beatiful and there is a lot things to do around!

Family

8/10

Excellent

24 May 2017

Tracey

We booked for the mothers day lunch at 12.30 however after having our starter and soup when we got to the main course all the vegetables were finished, the chef did bring us roast potatoes but nothing else. We were advised that you were expecting a large party but I feel that this lunch was under catered and certainly not worth R165,00. When we were leaving I asked if there was somebody who could help us get our luggage to the car as we were 3 elderly ladies and it was difficult for us to carry and pull our cases over the grass, nobody arrived. Other than the above we thoroughly enjoyed our stay and felt that the chalet was very comfortable and well appointed.

Family

10/10

Exceptional

15 May 2017

Imraan

Nice stay

It was a great vacation except the 1 chalet we had (booked 3) the downstairs toilet had a really terrible stench. We could not even walk past it if the door was open. Had to call maintenance and only the next morning did they sort out as it was late. I also had a problem with the cleaner in my chalet who had a terrible attitude. Infact it stank more than the toilet so to speak. When we spoke to her she just totally ignored us. I had to call the supervisor who I must say came very promptly and apologized. Other than that everything else was just perfect and we really had a great time. The resort is spot on when it comes to entertainment especially for the kids.

Family

10/10

Exceptional

19 Apr 2017

Hasan

Awesome holiday gad by all young and old...Alpine team are great friendly efficient and helpful people. Keep it up..see you again soon

Family

2/10

Poor

04 Jan 2017

Verified traveler

Horrendous Resort

The most terrible treatment we have ever come across from any Resort or Hotel that we have been to.
We were first allocated to a most horrendous and filthiest room. Then the service from all sectors of this Resort was pathetic. There was this particular lady by the name of Smangele at the breakfast restaurant who was extremely rude and unhelpful for the entire stay. She does not have any personality or any hospitality at all, she is full of bad attitude. The quality of food was an absolute disaster. We will never set our feet on this horrible Resort. We had an awful stay, period.

Family

10/10

Exceptional

05 Dec 2016

John

Nice to get away to the outback

We have stayed two years now. so we must like it

Family

10/10

Exceptional

09 Oct 2016

Verified traveler

Stunning

Wonderful family orientated resort

Family

2/10

Poor

03 Oct 2016

Karlien

Used to be great...

At check-in, they couldn't find my booking, although booked and paid in February 2016. They blamed the booking agent (hotels.com).
Resort has visibly deteriorated the past 16 months. Not well maintained at all. White linen and towels old, grey and full of holes. Kitchen blind fell off when trying to close, blind in bathroom can't open unless tied to the window. Went for spa treatments, spa not clean, they do not clean bedding after each client.
Upon checkout additional fees were added to my account.

Family

6/10

Pleasant

04 Sep 2016

Tebogo

Bathrooms not cleaned daily
Place could do with revamping

Family

6/10

Pleasant

08 Jul 2016

Nontobeko

The staff was friendly and helpful, the food and service was good and we enjoyed the horse riding.

The resort does need some work to upgrade it as it has an air of neglect about it; it was rated as a 4star establishment but definitely not feel like one.

Guests are expected to do an inventory of the crockery, cutlery and towels in their chalets on checking in and checking out, I have never encountered that in any other 4star establishment and I found it insulting and a waste of time and energy.

The resort has bikes on the premises, when the kids went to get some and were told we have to pay to ride them - that seems a bit extortionist.

We tried to book a spa treatment when we went to the spa it was deserted, we went to reception to ask about what was going on at the spa they promised to come back to us, which never happened. We had cold water the first night and the following morning, after reporting it to reception it was fixed.

We also had stomach bugs, which I believe was from the water because after buying bottled water we felt much better; I suggested to the hotel that they should tell people when they check in or book that they should bring water.

Despite the above we enjoyed our stay and loved the quiet and beautiful scenery.

Family

8/10

Excellent

17 May 2016

Verified traveler

family weekend

Good

Family

8/10

Excellent

26 Feb 2016

Avikash

Family Reunion

The place and setting of the resort is beautiful and well kept. The stafff was friendly. Spacious to have family getogthers.Execellent trails and alot of entertainment to keep one busy. The only negative set back we experienced was the pools. I think the pool has been newly revamped/painted and amongst our family and me included had 3 nasty slips/falls at pool for babies. It is very slippery and deceiving. The big adult pool after the steps also has a steep incline where one can slip as well. Other than that it was lovely.

Family

4/10

Poor

02 Jan 2016

Nombuso

Grossly overcharged and overrated

It was very disappointing.

We expected a 4 star chalet instead we were greeted by a leaking roof on chalet no.18 when we checked in on the 25th Dec 15. We were offered a bucket for the leak and a round of drinks instead of another chalet in a good state of repair.

As if that was not enough, the kitchen blind
does not close, the flying cockroach in the bathroom, the single coach cushion slips under ones back because it is that tired. The chalet is in a desperate cry for redecoration because it is SO dated for a 4 star resort it's embarrassing!

I don't even want to start with the attitude of the staff at the Be Spoilt Spa!

This place is so overrated it's sad. It cannot even compare to the chalets of Ezemvelo KZN in the Berg, Didima and Giants Castle. Which costs far less than Alpine Heath. It fails even more if compared to other 4 star apartments that we visited like Protea Hotel, North Wharf which we visited end of November 15. In fact the money we paid is almost the same as the amount we paid for the 5 star apartments we have been to.

This place is GROSSLY OVERRATED AND
OVERCHARGED even for the festive season.

I am glad we did not bring our kids and the rest of the friend circle.

The little rating I am giving is for the staff because they tried their best under the circumstances and the food which was okay!

Needless to say that WE will not return and I am sure THEY will not miss our business!

Partner

6/10

Pleasant

14 Dec 2015

Este

Family breakaway

Me and a friend came for a short breakaway with our 4 toddlers. Amazingly beautiful surroundings and view from chalet. Chalet beautiful and clean. Plenty of activities for the kids. Friendly service. There was times that we were a little dissapointed with the quality of the food. Spa needs an upgrade as well, lots of potential in beautiful setting. Overall enjoyable stay. And sooo glad that the R74 is open again!

Family

2/10

Poor

23 Nov 2015

Rategang

Would not recommend this resort to anyone!

A colleague recommended this resort for me and my 5 friends for a girls weekend away. Its rated a 4 star but being as well travelled as I am and being in the travel industry this resort is in no way a 4 star.

For starters we were given chalet 98 which is ridiculously far from the parking so if you have bags, groceries etc like we did you are screwed. To top it of it was raining! I called reception to be moved but was told the resort was full. We saw a lot of empty chalets and the resort still showed availability online.

There was no wifi or we were not offered - not sure!

The chalets are so old! everything about the chalet was depressing! the old couches-the old tables- the old tv,which didn't have good reception - the bathrooms! One of the bedrooms got rained in!

If you want to braai you must pay R80 for a braai stand or walk to the communal braai area, which again - was far from our chalet as was everything else.

This place was not worth the 4+ hours it took to get there! I would not recommend it to anyone - like ever!

Family

6/10

Pleasant

01 Nov 2015

Craig

Beautiful Setting

Beautiful setting, great staff but room is tired and needs an uplift

10/10

Exceptional

08 Sep 2015

william

blending at alpine heath

family weekend away for mount aux sources challenge - we really ought to have stayed an extra day - apart from the horrible r74 getting there, it was an all round awesome family weekend of entertainment and chillaxing space and time - we will definitely be back!

Family

8/10

Excellent

04 Jul 2015

Cobus

Great family time in the Drakensberg

Our second visit in as many years. This is a superb family breakaway destination with breathtakingly beautiful scenery and hiking trails, good on-site facilities and fun activities for kids right through the day.

Family

4/10

Poor

01 Jul 2015

Shaun

Disappointed

Area and environment was beautiful, however had three bad experiences which did not help especially when the aim was to de-stress

Family

10/10

Exceptional

04 May 2015

Kendall

Berg holiday

Excellent week away with the family. Great activities on site and in the area. We had the breakfast option and the food was somewhat disappointing. We would definitely return in the future.

Family

8/10

Excellent

08 Apr 2015

Jennifer

Average

Average stay, good food, average service, nice for little kids

Family

8/10

Excellent

07 Apr 2015

Verified traveler

Great Escape

It was an enjoyable stay and think this is the perfect family getaway.

Partner

10/10

Exceptional

01 Apr 2015

Michelle

Great weekend

Staff extremely friendly and helpful. Chalet needs serious repairs, had broken bulbs in lights. Hole in main bedroom in ceiling. Rain damage on curtains in main bedroom Chalet 33

Family

8/10

Excellent

05 Mar 2015

Poovendren

Family getaway

Excellent and friendly staff. From entering the resort to leaving , all staff were very friendly and accommodating. The location of the resort is in an excellent position for a tranquil getaway. Totally picturesque. The decor of the room however seemed very dated, and not what I expected from a 4 star establishment.

Family

6/10

Pleasant

11 Feb 2015

Shaney

A little too HOT

wanting to get away from the city , booked AH. mostly good except for the fact that there are no air-cons in the chalets, good value for money with friendly staff

Family

8/10

Excellent

31 Jan 2015

Vercamer

Good place for holidays

Very good place. My only criticism : the shop is too poor.

Family

8/10

Excellent

13 Jan 2015

Verified traveler

Family Break

Everything was near perfect. Only setback was that the fun crew was not as good as previous year.

Family

10/10

Exceptional

08 Jan 2015

Mr L R

Lovely family getaway

The self catering units were clean, excellent views and very comfortable.

Family

6/10

Pleasant

30 Dec 2014

Sarah

Good Family Berg Resort

We were disappointed with the main swimming pool was green in peak season, 26th December, the shop was insufficiently stocked (no bread, no frozen foods etc). Kids entertainment was good but staff not very enthusiastic. Villa's are great and clean - no bad comments on these

2/10

Poor

14 Oct 2014

Rehana

disappointed

As my title states I was disappointed with my stay at your place on 9/10/2014 to 12/10/2014.You seem to have drastically dropped your standards from being a five star resort to now a two star. Our chalet had many repairs and maintenance issues. At breakfast the food was of a poor quality and COLD. Many chairs in the restaurant were broken. We are muslim and asked for either halaal meat or fish and were not adequately accommodated. Our chalet was not cleaned early and not properly. Basically I couldn't wait to get back home.

Family

8/10

Excellent

13 Jul 2014

Cobus

Spacious chalets with breathtaking mountain views

Great family vacation in the Drakensberg mountains. Many well marked trails to hike, entertainment programme for the kids and friendly staff. The shop is a bit on the expensive side and the waffles are bad, but other than that I will recommend Alpine Heath with a smile.

Family

6/10

Pleasant

25 Feb 2014

Verified traveler

Relaxing

Perfect venue, lots of intertainment, friendly staff.....However food standard very poor.

Family

8/10

Excellent

20 Jan 2014

Mabatane

awesome stay

The hotel must look into replacing the couches I the chalets, also consider increasing the number of people attending the ghost tour especially during peak season. We found a lot of ants and spider waps on the ceiling.

Family