Hotel A

10/10

Exceptional

04 Mar 2026

Monica Kristine

Great except for not the best beach access! Convenient shuttles to parks

Family

10/10

Exceptional

04 Mar 2026

Elizabeth

Room was clean. Food was amazing. Staff was courteous all the time. Most definitely will be returning.

Partner

10/10

Exceptional

02 Mar 2026

Lynn

We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!

Partner

10/10

Exceptional

02 Mar 2026

Abbie

The resort was big and we went to Fuego at night and did ATV,Ziplining and more. It was so fun!

2/10

Poor

01 Mar 2026

Simon

Food or room kept me sick the entire stay. Only felt good when doing excursions and swimming. Also, there was nothing to do but swim. Not worth the money.

10/10

Exceptional

27 Feb 2026

Kimberly

I loved everything about this resort. My room, the staff, the amenities and the food met all of my expectations

Friends

10/10

Exceptional

24 Feb 2026

Jesus

Room was clean , view was amazing , food was amazing , best vacation ….

Partner

10/10

Exceptional

22 Feb 2026

Brenda

Beautiful resort, clean rooms, awesome staff, great food and drinks. So much to do!

Business Partner

10/10

Exceptional

19 Feb 2026

William

Beautiful hotel! It is enormous and it takes a bit of time to learn the layout. Signage could be improved. Staff were very helpful and everyone spoke English well. We will go back!

Friends

10/10

Exceptional

18 Feb 2026

Petra

Amenities and clean room

Family

10/10

Exceptional

17 Feb 2026

Barbara

Beautiful views, loved the rooftop pool, food was fab, transportation systems worked well!

Partner

10/10

Exceptional

11 Feb 2026

Emmanuel

Rooms were spotless. The staff were all amazing. The food was *chef's kiss*. I will be most definitely returning for a longer stay.

Leisure Family

10/10

Exceptional

08 Feb 2026

Betsy Shantal

Amazing staff and great resort. Workers there made it the best

Leisure Partner

10/10

Exceptional

08 Feb 2026

Oscar

Staff was great and friendly! The attention to the cuisine and drinks were 10/10!

Leisure Partner

8/10

Excellent

07 Feb 2026

Blake W.

We enjoyed our stay at Xcaret Mexico. The grounds were beautiful and the various park adventures were great.

Leisure

10/10

Exceptional

05 Feb 2026

Piper

Room was great and clean. The resort itself was beautiful and we enjoyed exploring the grounds. Staff was very friendly and accommodating. We really enjoyed Eliel at Cayuga.

Partner

6/10

Pleasant

03 Feb 2026

yanira Lisset

It was nice we purchase river view didn’t get the room . Our internet was down so our phones tv wasn’t working which means we couldn’t order room service . The other thing also when we arrive they start pushing you for promotions when you just want to relax. Other than that it was a good stay

Leisure Partner

8/10

Excellent

02 Feb 2026

Melissa

I enjoyed the swim out room, the food was excellent and the pools. I did not enjoy that you can't order food at the poolside, just drinks. I also didn't enjoy the check in/check out process. There wasn't a clear desk to go to. We had someone walk us a very long way to our room and he did not use that time to explain the restaurant locations or activities at the hotel which would have been a great time. We stayed in our small area of the resort because we felt confused. When it was time to check out, we had no idea where to go and were told 3 different places. That should be very clear and easy process, especially when your car is waiting for you to go to the airport.

10/10

Exceptional

25 Jan 2026

Boe

Resort is amazing! Pools is excellent, Food is excellent. Beach is excellent. Activities are excellent. Room cleanliness and overall resort is pristine. We thoroughly enjoyed the whole expierence. Our one knock would be the butler service is by far the worst we have experienced in our 5-6 Mexican stays

Partner

10/10

Exceptional

25 Jan 2026

Victoria

Clean rooms, excellent service and food choices.

Leisure Family

10/10

Exceptional

23 Jan 2026

Magdaleno

Xcaret Arte exceeded every expectation. The food and drinks were consistently excellent—high quality, well-prepared, and abundant throughout the stay. What truly sets this resort apart, though, is the staff. The hotel team, the transportation crew, and every single staff member at the affiliated Xcaret parks were exceptional: professional, friendly, attentive, and genuinely proud of what they do. Transportation was seamless and well-organized, making it incredibly easy to enjoy the parks without stress. The entire experience felt thoughtful, immersive, and first-class from start to finish. I highly recommend Xcaret Arte and am already looking forward to returning soon.

Leisure Friends

10/10

Exceptional

23 Jan 2026

Ruben

Ok

10/10

Exceptional

22 Jan 2026

Denice

The whole concept is unique

Leisure Family

10/10

Exceptional

22 Jan 2026

Miguel Angel

I LOVE IT!

Leisure Family

10/10

Exceptional

20 Jan 2026

David

Very nice all around

Leisure Partner

10/10

Exceptional

20 Jan 2026

John

The daytime guests service manatmm\"

10/10

Exceptional

19 Jan 2026

JORGE

Excellent hotel and customer service. Great food variety and amenities. Walking distance to the beach. Amazing nightlife environment. Transportation to/and from hotel on time and secured. Definitely I will return. 100% recommended.

Leisure Family

10/10

Exceptional

18 Jan 2026

Francisco

yes

10/10

Exceptional

18 Jan 2026

Joshua

Absolutely beautiful property and delicious food

10/10

Exceptional

15 Jan 2026

Juan

Very clean, staff very c

10/10

Exceptional

14 Jan 2026

Natalie

One of the best experiences of my life, I am already planning my return trip back.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Stephanie

Amazing. No place like this.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Maria Luisa

Staff were very attentive and polite! Room service was excellent and the parks we visited were all amazing. Overall a 10/10 experience!

10/10

Exceptional

06 Jan 2026

erica

Great resort 😍 I love it

Leisure Family

10/10

Exceptional

06 Jan 2026

Mavia

We had an amazing time. Everything was above expectations. The transportation system was amazing along with the people who drove the buses. Our room clean beds were so comfortable I wanted to take them home. I wish we stayed two more days to enjoy and explore the hotel activities, they looked amazing. The only thing I was disappointed with was restaurant reservations, I was told we could make them when we arrived, it later found out I should had made them prior, the nice restaurants were booked. It the restaurants we did go to were great.

Leisure Family

10/10

Exceptional

05 Jan 2026

Jacob

Best resort we’ve ever been to!

10/10

Exceptional

04 Jan 2026

Matthew Byong

Clean rooms and staff was very friendly

Leisure Family

4/10

Poor

03 Jan 2026

Mercedes

We were so excited about trying out this property because we heard so many fun reviews about it. We stayed at the Arte adult only hotel. I stayed with my family including two sons ages 21 and 25. We were all pretty disappointed about the overall stay and were all pretty surprised about the hype. The rooms were nice and when we could get into a restaurant the food was pretty good. The buffet served the same thing every single day and night. The alcohol and service was good. They need ore guidance on how to set up the parks and restaurants. We were told we could not go to several of the parks because it was full ? Why did we pay to stay here if that was the case? We were not able to get into all the restaurants and it was NOT because it was too busy. There was 0 night time shows or entertainment so that made for a pretty boring evening...every night. We were there over New Years Eve and were told there was no special show or dinner unless you wanted to pay an EXTRA $250 PER PERSON. This seemed pretty ridiculous. The parks we were able to go to had some fun things. The water slide and the zip lining was fun. The other things to do at the parks just seemed like a local theme park for young kids. I would not go back to this resort. We were all very disappointed.

Leisure Family

10/10

Exceptional

03 Jan 2026

Robert

Excellent room, amenities, all-inclusive food and service. Access to Xcaret parks.

Leisure Family

10/10

Exceptional

02 Jan 2026

Lina

The room was clean and full.of amenities

4/10

Poor

29 Dec 2025

Urvashi

After paying for everything no reservations available to for restaurants

10/10

Exceptional

29 Dec 2025

AERAN

Good👍

10/10

Exceptional

27 Dec 2025

Norma

Clean room, staff and amenities. This place is a hiden gem. Beautiful ocean views. Extremely nice staff. They are always available to help you with all your requests.

10/10

Exceptional

26 Dec 2025

Alize

Always cleaned our room eveyone was so nice and everything and so much to do

Leisure Partner

10/10

Exceptional

26 Dec 2025

Jaden

Great service

Leisure Partner

10/10

Exceptional

23 Dec 2025

Jonghoon

good

10/10

Exceptional

22 Dec 2025

laura

This place is a must visit! Clean rooms, great staff, amazing amenities, and accessible beach. I can wait to return and definitely recommend it to others.

Leisure Friends

10/10

Exceptional

22 Dec 2025

Janelly

everything was perfect

2/10

Poor

20 Dec 2025

Min

Reservation of dining and room and arrangement are all messed

Leisure Partner

10/10

Exceptional

20 Dec 2025

Cuimin

It includes passes to all parks which keep us busy and fun

Leisure Family

10/10

Exceptional

16 Dec 2025

Miranda

Amazing

10/10

Exceptional

16 Dec 2025

Adam

Staff what the best! Always ready to help! The room was spotless, and daily cleaning was super! Tons to do, always felt very safe at the parks and resort. All the food was top notch! Even during the busy season (which we were in) was never crowded anywhere we went!

Leisure Partner

10/10

Exceptional

12 Dec 2025

Erika

Can’t wait to go back!

10/10

Exceptional

12 Dec 2025

Nikole

The room and amenities are amazing. Beware of one thing. We emailed the hotel prior to our stay about a couple requests to which they said yes to but once at the resort things changed. They don't say no until it comes to it. They also seem to be a bit unorganized with some of their management but i guess its normal considering the size of the property

Business_and_leisure Partner

10/10

Exceptional

09 Dec 2025

Julio

Great all included

10/10

Exceptional

09 Dec 2025

Casey Adam

The parks, resort, staff.....the best experience in all our travels so far. Was amazed at the quality of the food at he buffet. So good we never did go to a restaurant!

Leisure Family

10/10

Exceptional

07 Dec 2025

Brandon

Staff!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Antonio

Everyone was great very welcoming and nice. I did get food poisoning the last day in and it knocked out the excursion we had planned but other than that great

Business_and_leisure Partner

2/10

Poor

02 Dec 2025

Enrique

Horrible service, transportation from the airport to the hotel, and from the hotel to the airport. The rules state that if I don't arrive on the date, or check i in or depart on the date of check-out

4/10

Poor

02 Dec 2025

sara

It was our first time staying at this resort. Which was our second option by the way. We usually stay at the Secrets Moxché in playa del Carmen.
From the time we got to the resort it was a long check in process and felt very unorganized. We left our bags for a few hours since our room was not ready. We tried calling the resort a couple of times while we were out exploring to check in on our room & make a dinner reservation (which was recommended by staff) at one of their reservation only restaurants. And both times the staff said they could not find our reservation, which was already paid for and check in for was filled out btw. Once we got to our room , there was a dead cockroach on our floor entering the room and bottle caps left around the tub ( we hadn’t even opened anything). We left the cockroach there as everyday they do housekeeping , just to check if they would catch it the second time. Once we came back on day two of our stay the cockroach was still there and so were the bottle caps. One can only wonder as to how well they actually clean the rooms. The breakfast buffet was beautiful with the aesthetic, but the food was mediocre. Not so authentic as one would think, especially being in a more rustic resort. When we checked out of the room we let the person at the front desk know about the cockroach and even showed pictures of it untouched and all he said was “I’m sorry”. That’s it ?!? We paid over $1,100 USD a night and that all we got. Needless to say wont be back

Leisure Partner

10/10

Exceptional

01 Dec 2025

Joaquin

Service/FOOD/ clean rooms/ room service

Leisure Partner

10/10

Exceptional

01 Dec 2025

Miguel

Peaceful and relaxing

10/10

Exceptional

30 Nov 2025

Thanh Lam

Best resort we’ve ever been to! Food was amazing but make sure you contact concierge waayyy ahead of your stay to make reservations.

10/10

Exceptional

30 Nov 2025

Roberto J

NA

Leisure

4/10

Poor

30 Nov 2025

John

Wildly overpriced for the quality delivered. Staff is stretched way too thin to handle this size resort after the expansion. Food was of mixed quality and safety. Beware of surprise charges!

6/10

Pleasant

29 Nov 2025

Dongju

The room condition was good, but I wasn't satisfied with the food. It's my second visit in three years, and I was disappointed because the quality of the service seemed to have declined.

Leisure Partner

10/10

Exceptional

29 Nov 2025

MARIO

Needs More restaurants.

Leisure Family

10/10

Exceptional

29 Nov 2025

Hendrikus

Just perfect. What a great place

Leisure Partner

10/10

Exceptional

28 Nov 2025

Ahmed Alexandro

Great stay, they might want to start considering rotating mattresses but overall great stay

8/10

Excellent

25 Nov 2025

Kenneth Allen Urquhart

Room was clean. Staff was helpful. Amenities were overwhelming. Really be sure of what room you want before you book. We stayed at “Las Artistas” which I guess is a upgrade. I initially booked a SPA Garden Suite Adult, but everyone in our group booked Las Artistas. So we upgraded? Not really sure how it was an upgraded but we did it. The initial room in SPA Garden Suite, in my opinion was better than the River Suite “Las Artistas”.
Upgrading our room allowed us in at the roof top pool, and eat a a couple speciality restaurants. The Artistas roof top pool is pretty cool but you have to be there as soon as it opens or before day light, because there is only about 10-12 spots. Upgrade Dining: To be honest it was kind of a let down for a signature/speciality restaurant like Kibi to be just “OK/average” nothing I ate made me say; “Man, I’m so glad we got the upgrade so we could eat here.” My wife and I did eat at Encanta the first night we were there. We didn’t have reservations, the “Butler” is the best perk of the upgrade. He took care of getting us in. “Yes” Encanta’s in my opinion was by-far the best meal during the stay “above average”. The rest of the group (6) never got in to eat there. If they had split up the group, my guess is they would have gotten a reservation. I’m not mad about having to upgrade our room and definitely not a “food snob”or “World Traveler” but in my opinion upgrading to “Artitas” wasn’t worth it.

10/10

Exceptional

25 Nov 2025

Ronald

Love every minute of our stay!! They made our anniversary very special!

Leisure Partner

10/10

Exceptional

23 Nov 2025

Emily Y

V

6/10

Pleasant

23 Nov 2025

Monica

The resort is very nice as clean. It can be overwhelming because it is too big of a resort. You can get lost. The restaurants are hard to find even with the map and app. The pools are amazing

Leisure

6/10

Pleasant

23 Nov 2025

Jason

Basically a static cruise ship

10/10

Exceptional

18 Nov 2025

Rigoberto

The room was clean, the staff was amazing.

Partner

10/10

Exceptional

17 Nov 2025

Edna Johanna

Friendly staff
Beautiful place
Beach area nice clean,snorkeling
Reservation needed for all the restaurants before arrival

Business_and_leisure Family

10/10

Exceptional

17 Nov 2025

Karen

After staying here, you won’t want to stay anywhere else. Best vacation ever!!! Service, food, entertainment, all inclusive fun.. simply the best.

8/10

Excellent

16 Nov 2025

Samantha

Xcaret itself is beautiful and I plan to in the way future to return. The hotel offers so much to its clients it’s incredible. It’s huge there was lots of activities to do. The views were amazing. Everything about the hotel is great. I was just in awe. The only downfall was the staff. They were kind of snotty. I would try to ask questions and they answered respectfully but the way they looked said otherwise. When I would go somewhere and ask for a coffee or something they looked as if it was such an inconvenience. The whole time there was no one who was inviting and it just made my stay uncomfortable. Worst part was that it wasn’t just the staff at the hotel it was the theme parks too. It was weird it’s like they didn’t want people to be there. But other than the staff it was such a great stay. If you just ignore the staff and try to figure things out yourself it’s good enough.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Kimanh

Xcaret Hotel is very good. But not all of the restaurants are included😐 as your web site said.

Leisure Family

10/10

Exceptional

14 Nov 2025

Candice Monique

Yes

Friends

8/10

Excellent

13 Nov 2025

Lizeth

Xcaret Mexico is better than Arte in my opinion

10/10

Exceptional

12 Nov 2025

Maria del Pilar

Absolutely love everything about the hotel.
The food, facilities, and service was great.

The all-fun inclusive is great if you want to visit the parks. We were lucky to eat at Encanta and it was absolutely delicious.
The whole experience was luxurious and really fun.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Antonio

Loved it! Great overall experience amd service is top notch.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Kimberly

Amazing experience! Wonderful staff!

Leisure Family

10/10

Exceptional

10 Nov 2025

Jessica Andrea

The whole experience was remarkable! We chose this hotel for our honeymoon & we couldn't have been more satisfied. So much to do. So much to eat. So much to see. The staff was great. Highly recommend! We cant wait to go back.

Leisure Partner

8/10

Excellent

09 Nov 2025

Irma

Good customer service and cleanliness do recommend

Leisure Family

6/10

Pleasant

08 Nov 2025

Alan

I am writing to share our disappointment with the departure and transportation process during our most recent stay on 9/30/25. Our transportation was confirmed for 2:15 PM, with luggage collection at 12:15 PM. Despite following the instructions we received, our luggage was misplaced, we were directed to the wrong side of the property, and the bus departed without us. We only found one of our bags thanks to an AirTag we had otherwise it would have been completely lost and cause further delays.
This experience caused a great deal of stress and nearly made us miss our flight. What makes it worse is that our family are frequent guests of Xcaret Arte, this was our fifth stay and instead of service improving with time, the communication and attentiveness we receive has been declining.

We don’t base our feedback on what happens to other guests; we are sharing this because of our experience as a loyal family who has trusted and recommended your resort many times before. It is discouraging to see the level of care and clarity diminish visit after visit.

We hope management takes this feedback seriously and addresses the communication gaps and organization issues that led to this problem. Our family wants to continue choosing Xcaret Arte, but we need to feel confident that the service reflects the loyalty we’ve shown. We have screenshots of the poor communication in management needs it.

Leisure Family

4/10

Poor

05 Nov 2025

teresa

Xochimilco tour, fue inseguro, de regreso orinandose en el camión y el chofer no se detiene, restaurante cerrado al llegar y ni como atender a los borrachos, 3milnpesos la consulta médica y pagamos justos por pecadores. Sobre valuado.

2/10

Poor

04 Nov 2025

Jacqueline

This was our second stay at Hotel Xcaret Arte. Our first visit was exceptional, our butlers were attentive and proactive. We were genuinely impressed, tipped generously and left with wonderful memories.

Unfortunately, this visit was a different experience. While we appreciated the small “Happy Honeymoon” and chocolate heart, the overall service felt diminished. We often had to make several requests, and it seemed that extra prompting was needed to receive the same attention as before. Even at checkout, we were told to locate a bellboy on our own, which was disappointing given the resort’s usual standards.

Our room was cleaned daily, but overall hospitality and attention to detail fell short. We were only acknowledged for our honeymoon with a dessert at Tah-Xido and Xaak, although other staff asked about our celebration, no gestures followed.

Dining was also inconsistent. Arenal, Sunday Brunch at Las Cuevas, and San Juan Mercado lacked freshness and flavor. While staying in the Artistas building gave us access to more options, dishes at Mexico 1 & 2 were not freshly prepared. The tacos near the club were the only highlight outside of Kibi Kibi, where we ate daily for the remainder of our stay due to the good food and service.

Multiple calls from the timeshare team throughout the morning. While the property remains beautiful, the service and food quality no longer reflect the exceptional standards that once made this resort so special. Regrettably, we will not be returning.

Leisure Partner

8/10

Excellent

03 Nov 2025

Jose

Great resort has everything you need

Leisure Family

10/10

Exceptional

02 Nov 2025

Sebastian

The best all fun inclusive of the world

10/10

Exceptional

02 Nov 2025

Christopher

Everything was excellent!!!!.. Everything!!!!

Leisure

10/10

Exceptional

01 Nov 2025

Brendalis

Everything just perfect.

Leisure Partner

8/10

Excellent

01 Nov 2025

Pedro

Yes staff was wonderful

10/10

Exceptional

31 Oct 2025

Jorge

This is the best resort in Playa del Carmen

Leisure Partner

10/10

Exceptional

31 Oct 2025

Richard

The room was large and pool off the patio was not so good (cold water not heated and they drained it every day when we were there before we woke up and it took them half the day to refill it, so ideal) cool to look at best! Spa was amazing! Staff were fantastic! Do not take the shuttle from airport to the hotel upon arrival between getting your luggage and getting to the hotel it took several hours, I suggest getting the hotel to book you a private cab which is what we did to back to the airport! The food at hotel was grea although make sure you book dinner reservations for the entire stay in advance because you can not simply walk and get a table they make wait for hours if you do that! We found the best kept secret was the rooftop pool great service good views lots drinks and fast service plus it’s the only place at the resort where you can order food poolside. Avoid the shuttles to and from all parks if possible long waits and frankly the cabs from the hotel are inexpensive, clean, friendly, and fast! Make sure that you bring a good pair of sneakers because you be doing a ton of walking while at the resort! The beach area was a big disappointment because there wasn’t one! All the pools were cool so if you are looking for warm water and beach not the place to go. The adventure park Zipline was incredible but tons overheated walking and climbing up lots of stairs, ladders, and steep inclines so avoid that place on a hot day! The animal park not worth it! 6 out of 10 overall!

Leisure Partner

10/10

Exceptional

30 Oct 2025

Gerardo

Top top This has been the best all-inclusive hotel I’ve ever stayed at. The service is phenomenal, the food is excellent, and the access to the parks and attractions is very well organized.

Leisure Family

10/10

Exceptional

28 Oct 2025

yomaira

The best and most authentic Mexican food.

Leisure Family

10/10

Exceptional

27 Oct 2025

Carson

It was a great spot for our Honeymoon!

Leisure Partner

10/10

Exceptional

25 Oct 2025

William

The resort and staff were great. The hotel has more of a spa vibe vs the party vibe we were used to. Not too many activities on site during the day, but the parks that were included were alot of fun.

Leisure Friends