Ciputra Cibubur managed by Swiss-Belhotel

Indonesia , Jakarta
Bekasi, Jl. Alternatif Cibubur-Cileungsi KM. 4
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50 reviews shown

10/10

Exceptional

23 Nov 2025

Frids

I was amazed with all the service. Keep up the excellent work. All staff are very helpful. I’d like to stay there near my brother’s house until I flight back to USA. But the room was fulled and I have to check out and find another hotel. I came to this area for my brother’s viewing and funeral in Cibubur. My heart is heavy and grieving for the loss of my brother, but I was helped and comfort by the service of this hotel. Thank you for always clean up my bed and give a new towels. Thank you for helping for my laundry also to keep my luggages there while I have to check out and went to Church on Sunday morning. Thank you so much for everything. God bless your heart and your company management.

Partner

8/10

Excellent

09 Nov 2025

Mohamad Rody

Staff was courteous and professional. Room was clean.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Nagendra

Staffs ia very nice and friendly. Services are excellent, location is excellent. Good food.

Business Friends

4/10

Poor

10 Aug 2025

Chris

A little bit tired

Business Self

8/10

Excellent

04 Dec 2024

Verified traveler

One night stay at Hotel Ciputra

Comfortable one night stay. Hotel.is located over the shopping mall which gives access to other F&B establishment within the mall.

Partner

6/10

Pleasant

28 Sep 2024

Claire

Missing washing

The hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasn’t actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasn’t able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadn’t quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasn’t ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasn’t back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadn’t…then house keeping asked what the washing items were? What brand… etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.

Self

8/10

Excellent

28 May 2024

Eva

Staff and breakfast were awesome. Location is perfect. Connecting to a good mall in the city. Price is too good with everything they have

Leisure Family_with_children

8/10

Excellent

17 Apr 2022

Neal H.

Nice place

Leisure Family

10/10

Exceptional

18 May 2021

Clement

food improvement

hotel stay is good, but restaurant food everyday repeating. Even last year March also same dishes in breakfast

Business

10/10

Exceptional

12 Feb 2020

Larry

Hotel Ciputra

My stay at Hotel Ciputra was good, no complaints.

Partner

10/10

Exceptional

27 Jan 2020

Verified traveler

The carpet is showing sigms of wear and tear, but ill always stay with you when in jakarta

Friends_and_family Family

10/10

Exceptional

26 Jan 2020

Verified traveler

Great place to stay with great service. I recommend it.

Business Self

8/10

Excellent

07 Jun 2019

Bonar

Great hotel for a short stay

Great hotel. Located just next to a big shopping mall, so it is very convenience in terms of easiness to get foods. The only downside was restaurant area was too crowded during breakfast causing long queue in some stations

Family

8/10

Excellent

01 May 2019

CHUNG HONG BILLY

Good

8/10

Excellent

12 Mar 2019

Kian Wei

8/10

Excellent

11 Mar 2019

Kian Wei

8/10

Excellent

17 Dec 2018

Verified traveler

Good location in this area.

4/10

Poor

15 Sep 2018

huiling

good

4/10

Poor

15 Jan 2018

Fred

Good connection to mall

Booked a Double room for one night stay. Given a twin bed instead. Housekeeping told to join the twin beds but no common sense to tuck in the valley between two mattresses after joining the beds. Blah!

8/10

Excellent

12 Apr 2017

Verified traveler

Good hotel for business in Ciburbur

For the location, a perfectly acceptable business hotel if you have meetings in Cibubur area. Good value for money compared to Jakarta CBD hotels and save some travel time to Cibubur but local traffic still a challenge.

10/10

Exceptional

28 Mar 2017

sebastian

Nice hotel in cibubur

There is a mall under the hotel. Easy to find food and entertainment. Swimming pool is small and dirty

10/10

Exceptional

16 Mar 2017

Sherad

Business Trip

Stayed at the hotel twice within a span of 7 days. Had a little issue with choice of bed when I checked in the second time, but was resolved. This is my hotel of choice when I visit Cibubur on Business and I have not been disappointed so far. Keep up the great work!!

8/10

Excellent

14 Feb 2017

Mohamed Ali

Working trip

Good hotel. Breakfast was good too. Clean room & good service.

10/10

Exceptional

25 Jan 2017

Sami

highly recommended

highly recommended

Partner

8/10

Excellent

24 Aug 2016

Khoo

Overall I'm satisfy with this hotel. the room is comfort. It's a good choice if you plan to go to this area. It attach to a shopping mall so it is very easy for dinning and shopping.
The only problem is the bad WIFI. It is weak and slow. Sometime I even need to sit at the door site to get a better access to internet.

10/10

Exceptional

01 May 2016

Zachary

Clean room good service staff

Nice and clean stay

10/10

Exceptional

26 Feb 2016

consita

Very convenient

My husband and I stayed here for 3 nights. I chose this hotel because it is near where my family lives. The hotel is located on top of the mall with so many great restaurants and we enjoyed strolling in the mall at night. We love the rooftop swimming pool. The hotel is very clean and safe. The breakfast was great. Overall we are satisfied with hotel ciputra.

6/10

Pleasant

11 Jan 2016

ABD AZIZ BIN

Well ok

I did not get the room as promised.

Partner

10/10

Exceptional

29 Dec 2015

Verified traveler

Nice holiday stay

We spent 9d at this hotel. All were excellent except a little disturbance with wifi connectivity.

Family

8/10

Excellent

11 Dec 2015

Verified traveler

Excellent quality for its price

It was a very decent hotel for it's price. Great staff that always smile to you and good conditions of the rooms with nice pressure shower. Breakfast is pretty good too.

8/10

Excellent

14 Jul 2015

Verified traveler

Nice Hotel for a weekend get away

A very nice Hotel. I would say that the good condition is due to newly built hotel, but hopefully it can maintain and further improve the quality from time to time

Family

10/10

Exceptional

25 Sep 2025

Jonas

Pool was really nice view. Breakfast was tasty.
The room was minibar included, however it was not much choices, just drinks for a single person in a double room. Could atleast had double of everything.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

KURUMI

モールに隣接しているため、夜に食事や買い物ができる。
屋上にあるプールからは街が一望でき、景色が楽しめた。

Business Self

8/10

Excellent

23 Oct 2024

Hirotaka

夜の騒音が気になった
水が錆臭い
シャワーの水圧が低い
朝ごはんはレパートリーがあり、飽きが来なかった

Business Self

8/10

Excellent

05 Mar 2020

Dodi

Dekat dengan mall, mudah mencari makanan dan cukup ramai.

Business

8/10

Excellent

16 Jan 2020

Verified traveler

Accomodatie prima, omgeving wat minder in verband met bouwlawaai voor de deur

Friends_and_family Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

청결상태토 좋고 직원들도 친절했으며 음식도 다양하게 준비되어있어
한국인이 식사하기에 부담스럽지 안았다

Business Self

8/10

Excellent

31 Dec 2019

Jahja

Service is good. Breakfast buffet selection is great. Room is somehow a bit hot (air con may not function well). My son doesnt like the pillow (too hard). But the room is quite spacious. No

Friends_and_family Family

2/10

Poor

09 May 2019

Verified traveler

체크인 할때 예치금 30만 루피아를 지불하고
체크아웃 시 결재 하였는데
메일로 결재를 안하였으니 계좌 송금을 하라는 메일이와서
확인해보니
오히려 두번 결재가되어 하고 환불 요구 메일을 보내도 회신이 없는 상태이다.

Business Self

8/10

Excellent

03 Mar 2019

kyehoon

깨끗한 호텔