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Heritage Gateway Hotel
Otago- Queenstown · New Zealand
State Highway 8, 12View location
8.0/10Excellent381 Reviews
Cleanliness8.2/10 8.2
Service8.2/10 8.2
Comfort7.6/10 7.6
Condition7.4/10 7.4
Location8.2/10 8.2
Neighborhood8.4/10 8.4
Value8.0/10 8.0
Amenities7.4/10 7.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Heritage Gateway Hotel
Set in a prime location of Omarama, Heritage Gateway Hotel puts everything the city has to offer just outside your doorstep. The hotel offers a wide range of amenities and perks to ensure you have a great time.
Facilities for disabled guests, Wi-Fi in public areas, car park, family room, restaurant are there for guest's enjoyment. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find linens, heating, desk, telephone, television.
The hotel's peaceful atmosphere extends to its recreational facilities which include garden. Heritage Gateway Hotel combines warm hospitality with a lovely ambiance to make your stay in Omarama unforgettable.
Show less
With a stay at Distinction Heritage Gateway Hotel in Omarama, you'll be within a 5-minute walk of Clay Cliffs and Totara Peak Gallery. This hotel is 24.5 mi (39.5 km) from Lake Pukaki and 0.3 mi (0.4 km) from Ladybird Hill Vineyard.
Make yourself at home in one of the 98 guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards. The front desk is staffed during limited hours.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
10:30 PM
Check-out until
10:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Qualmark Sustainable Tourism Business Award
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Special Instructions
The front desk is open daily from 7:00 AM - 10:30 PM. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Optional fees
- Fee for English breakfast: approximately NZD 33.00 for adults and NZD 16.50 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Clay Cliffs
0.2 km / 0.1 mi
Totara Peak Gallery
0.3 km / 0.2 mi
Ladybird Hill Vineyard
0.4 km / 0.3 mi
Hot Tubs Omarama
0.8 km / 0.5 mi
Lake Benmore
8.6 km / 5.3 mi
Clay Cliffs Scenic Reserve
15.8 km / 9.8 mi
High Country Salmon
26.1 km / 16.2 mi
Lake Ruataniwha
29.2 km / 18.1 mi
Benmore Dam
29.6 km / 18.4 mi
Lake Ohau
29.9 km / 18.6 mi
Twizel Heritage Trail
30.1 km / 18.7 mi
Twizel Town Centre
30.6 km / 19 mi
Mueller Ridge
31 km / 19.3 mi
Lake Pukaki
39.5 km / 24.5 mi
Lake Pukaki Information Center
40.3 km / 25.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 98
- hotel
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry serviceExtra charge
- Smoke detector
- Lift accessExtra charge
- GardenExtra charge
- Dining area
- Towels and bed linenExtra charge
- BarExtra charge
Show 4 more facilities & services
- Restaurant
- Smoking areaExtra charge
- Non-smoking establishmentExtra charge
- Golf practice facilityExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeritage Gateway Hotel
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO SUPERIOR TWO BEDROOMSSTUDIO • SUPERIOR TWO BEDROOMSSTU.B2-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- SUPERIOR TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeritage Gateway Hotel
STUDIO SUPERIOR TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- SUPERIOR TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: STU.B2-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeritage Gateway Hotel
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE SUPERIOR WITH BALCONYTRIPLE • SUPERIOR WITH BALCONYTPL.BL-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeritage Gateway Hotel
TRIPLE SUPERIOR WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: TPL.BL-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE THREE BEDSSUITE • THREE BEDSSUI.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeritage Gateway Hotel
SUITE THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeritage Gateway Hotel
TRIPLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TPL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Heritage Gateway Hotel
100
reviews shown
Kunihiko
Heater didn’t work in very cold morning
Anthea
Staff friendly and helpful. Rooms clean. Only thing that would make it better is a step/notch in shower to make it easier for us women to shave legs@
Jeff
Good
Wren
Off street parking was convenient, comfortable beds. Groceries, gas, gift shops and cafés all within walking distance.
Benita
Hotel room was okay for an overnight stay. Table needed a wipe down and only had crockery etc for 2 people when we booked for 3 people. Has a small fridge and kettle. There is nowhere to eat in the town except a few restaurants, including one at the motel.
Keh
Good breakfast
Kelly
Very old motel needing modernisation. Can be noisy. Shower had some mould in corners, curtains needed replacing, one bedside lamp not working.
Lyn
Room was quite large, clean and furnished nicely. Only down fall was the shower being over the bath was quite deep & had trouble getting in and out of the shower because of the height. For an older person, they would struggle badly to get in & out.
Trevor
The hotel was ok but the name suggests something grander than we found. The room was very tired. The furnishings are very dated and the carpet looks like it is at the end of its lifespan. The bed was comfy but traffic noise was loud in our front facing room.
Steven
Nice room with plenty of space
Shayla
Typical hotel room, but had all the necessities. Worked out well for our trip
Michael
Big spacious room with balcony and views. Very clean.
NICOLA
Room was spacious and clean with a comfortable bed. Furnishings are a little dated but that didn’t bother us. It was a stop off to Queenstown and met all our needs. Iron, hairdryer and tea and coffee making facilities in room. Would stay again if in area.
Rizki
The hotel is nice; however, the room appears dated and would benefit from a full refurbishment to better match the overall quality of the property.
Hillary
Service was fantastic
Kathryn
Check in staff were friendly. Our room was large and comfortable. The property and rooms are a little dated but it suited us for a night before and after our cycle trip. Location is great, an easy walk to cafes, supermarket and the pub. An option to use the guest laundry if needed.
Kathryn
Check in staff were friendly. Our room was large and comfortable. The property and rooms are a little dated but it suited us for a night before and after our cycle trip. Location is great, an easy walk to cafes, supermarket and the pub. An option to use the guest laundry if needed.
jeanine
The room was spacious, had all we needed and was very clean. The staff was very welcoming and friendly. The buffet diner was amazing.
Alexandre
Clean room
Reghan
Clean room good parking excellent / professional restaurant staff .
Kevin
Very friendly hotel
Jodie
Big room, clean, well kept building and grounds.
Karen
Clean tidy rooms.
David
The whole place have an air of 'down at heel'. The decor and rooms need lots pf TLC. I suspect that the general air of dilapidation spread over into the downcast attitude of the staff.
Bao
Stayed overnight to break up the drive back to Christchurch from Queenstown. Room was big and clean. Just off main road but quiet. Definitely recommend to others.
Michelle
One of the better hotels we stayed in. Shame the fire alarm went off twice- disturbed my dinner and sleep. Staff were lovely
Sandra
What we got was not what we booked - a superior balcony room , described on the website as 30sqm with an extra bed. Definitely not 30sqm and only one bed. Was told this was a superior room! We were not the only ones to find out what we had paid for was not as described on the website. Not good enough really, we will avoid this hotel chain in the future
Ram
All good
Roanna
Too pricey for the condition of the property. The reception lady was not friendly. We asked if there was an upstairs option and all she just said “no already full” - it could have been a language barrier or just lack of customer service training as she also wasn’t smiling at all.
We also found a cleaning spray bottle on the dining chair - looks like who ever was cleaning forgot to remove it.
We also found a cleaning spray bottle on the dining chair - looks like who ever was cleaning forgot to remove it.
Shie
Safe and good location for where we wanted to explore the area around Cook mountain. A very small town. Room are large with usable balcony. Overall, a very good place to stay.
Peter
Very large motel, clean, quiet with lots of parking. We had no 155 which is a very large room. The only thing I did not like was the shower - no pressure - only a dribble.
Mark
Very nice heritage style motel large grounds excellently manicured nice view of the mountains
andrew
A lovely bed and the room is a reasonable size, however the motel is bit dated. Reasonable value for money
Nicholas
Wonderful stay, staff were so accommodating
Michael
Old and Outdated, Overpriced Average Breakfast
The units have heating problems in the winter. There is a heater but with no insulation and old windows, the cold air whips in and the heater can not keep up. Toilet seats are frigid even though their is another heater in the bathroom! Beds are extremely uncomfortable, mattresses need replacing. Breakfast was average, hot food was cold. Certainly not worth what they are charging for breakfast! Overall, the hotel is old and outdated, can not keep heat in the winter. Even though the price was on the cheaper side (not for breakfast though), I would not book this hotel again.
Sara
Nice stay
Des
Spacious room, helpful staff, no electric blankets but room heater warmed up room nicely so didn’t require electric blanket. Cosy overnight stay
Simon
Great place to stay in Omarama
Andrew
For a Superior room booking it wasn't worth the room rate. Only two towels for three persons. Likewise, only two chairs despite the booking made for three. No cutlery. Carpet was dirty.
Rammohan
Wonderful location with what all the amenities a couple wants during their leisure
PETER
Stuck in the 70’s
The name sounds nice, and it is the only Hotel around of this size in that area, but man is it stuck in the 1970’s!
You think they would’ve refurbished it by now and got in to the 2000’s lol.
Reception was closed when we got there and had to go to bar to check-in, but had to wait for 3 people to be served drinks 1st.
You think they would’ve refurbished it by now and got in to the 2000’s lol.
Reception was closed when we got there and had to go to bar to check-in, but had to wait for 3 people to be served drinks 1st.
Clair
Stayed one night. Room was updated and clean. Restaurant and bar was lovely and food was great
Tao
Better upgrade interior and common area such as back yard gardening.
Douglas
Great stay
Brernt
Clean and Comfortable. great meals
Carole
Poor facilities compared to other motels. Reception staff very abrupt. Room under stairway was noisey with early morning guests waking us before 6am. No parking outside due to stairway so had to park outside someone’s else’s unit. Bed was comfortable. Bathroom door didn’t close without force and shower door was obstructed by doorway. No bathroom extraction for steam.
Anne
Parking limitations
Kate
Old school hotel
An ok old-style hotel popular with big tour groups. Not longer in its prime.
David
Older but well appointed rooms
Bronwyn
A very expensive and outdated property. We wouldn't stay again. Rooms, although spacious, are from another era and need a complete overhaul. Very uncomfortable beds with saggy mattresses and when my child was playing they pushed one aside and it was apparent the carpet hadn't been vacuumed under there for an age. No shower curtains in bathroom so water just spills all over the floor making it very slippery.
Staff were friendly and check in was easy. It's just a shame that the hotel isn't up to scratch.
Staff were friendly and check in was easy. It's just a shame that the hotel isn't up to scratch.
PHILIPPE
Motel juste pour une nuit. Restaurant de l'hôtel excellent pour un prix très correct.
Ange
A comfortable room for the night though it was in a dark corner with a direct outlook onto a set of stairs going up to the second floor so not pretty and a bit gloomy. Also right next to reception so very noisy.
And oh my goodness, the noise this morning was unbelievable; parties of touring guests were up at 6am and paid no heed to sleeping guests. This continued through to 8am with waves of guests chattering, dragging their luggage, people going up and down the stairs and talking/laughing/shouting loudly. We are generally early risers but to be woken at 6am after a long day the day before with no attempt by guests or their guides to quieten them was pretty intense. The tour bus parked right outside our room too.
So, although other rooms may have been light and comfortable, away from this 'grand central' area, our stay was unfortunately greatly compromised by being in this particular location.
And oh my goodness, the noise this morning was unbelievable; parties of touring guests were up at 6am and paid no heed to sleeping guests. This continued through to 8am with waves of guests chattering, dragging their luggage, people going up and down the stairs and talking/laughing/shouting loudly. We are generally early risers but to be woken at 6am after a long day the day before with no attempt by guests or their guides to quieten them was pretty intense. The tour bus parked right outside our room too.
So, although other rooms may have been light and comfortable, away from this 'grand central' area, our stay was unfortunately greatly compromised by being in this particular location.
Lee Ann
Old but clean and safe.
Jeannie
Great place
Large room. Kind staff
Good dining neaby and close to sites of interest
Large room. Kind staff
Good dining neaby and close to sites of interest
Deborah
Management went beyond our expectations to accommodate our specific needs. We enjoyed the proximity to Mount Cook
Mark
Pokey little room next to the road
Verified traveler
Not a pleasant night…
Room has funky smell of damp, it’s smells, aircon doesn’t work sheets and room are worn out.
Michelle
great location
Nicole
The room was clean tidy and very spacious.
The reception service was friendly and welcoming. Many thanks.
The reception service was friendly and welcoming. Many thanks.
Sahan
Smelly inside the room and washroom.
Wendy
A convenient stop over. Hotel rooms are old fashioned Beds need upgrade
Average stay
Average stay
Waqas
The location and staff hospitality is awsome.
Gill
We received a very warm welcome from Megan and her team. In the evening we ate in the hotel's restaurant. We chose the lamb shanks (delicious) and the panna cotta dessert. We had a breakfast of croissants, coffee, fruit juice and cooked items from the buffet. Our checkout was friendly and efficient.
Alice
Property doesn't have central air and a bit outdated. It was very stuffy and hot the day we checked in.
Denise
Motel room dusty No screens on the windows to get fresh air and when open giant flys entered and no air-conditioning.
Richard
Just an place to overnight enroute…
A big highway-frontage hotel that’s okay but a bit tired, and lacking air conditioning. Rooms big but tired, and the glasses were filthy (I’d say not used in months). However, the restaurant was quite good, but give the buffet a miss and go a la carte. Big Asian group in the night we stayed, plus lots of highway noise.
Lyne
The breakfast was amazing - included in room price and we didn't realise until we checked in. Huge complex but pretty quiet
Kevin
We were glad it was only for 1 night. Views outside were stunning but very dated decor and a total lack of wall so kets
Clive
Excellent service very happy
Craig
all good
David
A minor issue resulted in changing room thank you
All good
All good
Trent
Property is very dated, bed is very uncomfortable.
Amitrajit
Excellent service and best property in that location.
Sarah
Very clean and quiet. We were upgraded to a family room and were grateful for the kitchen and extra space.
Yes the room furnishings were dated, but it was very clean, comfortable and quiet.
Yes the room furnishings were dated, but it was very clean, comfortable and quiet.
James
Easy late checkin, big rooms.Thank you
gary
Staff excellent and very helpful. Food excellent
Reception particular the Scottish lady very helpful and professional.
Rooms nice but maybe getting some TLC in due course .otherwise excellent stay and would stay again
Reception particular the Scottish lady very helpful and professional.
Rooms nice but maybe getting some TLC in due course .otherwise excellent stay and would stay again
carol
❓
Graham
There is no way that this so called hotel should be allowed to stay open. The room door and sliding patio door could not be locked properly so anyone could open.
The wallpaper is peeling away and stains on all surfaces and they have the cheek to charge over $200 / night !
The wallpaper is peeling away and stains on all surfaces and they have the cheek to charge over $200 / night !
Bill and Josée
Dated but still very nice. Nice big rooms, comfortable bed, just comfortable
Maree
Good apart from a small cleaning oversight.
LINDSAY
CONVENIENT
Geraldine
Very clean. Very welcoming staff.
Judy and John
Would never go back again. The restaurant was very nice and the guy behind the bar looking after was fantastic but the da Olivier’s were terrible room
Wise. Very old and tired.
Wise. Very old and tired.
Colin
Quiet and cosy
Glenn
Rooms dated, visited this property 35 years ago, nothing has changed, furniture and fittings just more worn. Office staff cool, restaurant staff disengaged. Buffet dinner $45pp for very small selection. Distinction Hotels need to address.
Kenton
Dated property.
Kaylyn
A Great Place to Stay
My husband and I stayed here for one night on our trip and really enjoyed it! It's in a great location and was a nice hotel with an indoor/outdoor feel. We paid the little bit extra for a room with a balcony and are very happy we did. It was lovely sitting out there with a glass of wine from the on-site restaurant watching the sun set over the mountains. The room was spacious and comfortable, and everyone was very kind.
joanna
Give this a miss.
We booked for a family of 3. The room was very dated and had an over powering smell of cheap air freshener that lingered all night- it was very uncomfortable. The mattresses were extremely worn. The shower was leaking. We were provided with 2 towels for 3 people - they gave us an extra when asked. There was only one mug in the room and 2 glasses. Considering we checked in late - they should have had all the time to prep the room. The Motel is the worst I have stayed in over my 2 weeks holiday in NZ and yet it was one of the most expensive. Not worth it and I wouldn’t be coming back.
Paul
Mix up on room at start. But made up for it . Very nice staff
Hanson
All good
Alastair
We liked the spacious room and bathroom . Bed was fine . It was warm while we were there and with the window open a noisy motorcycle disturbed my sleep . Other traffic noise was OK
Hamish
The lady in reception might have had a long day, she was a bit grumpy, other than that a more than adequate over night stay, parking was really great, right outside the room. We would stay again
Angela
It's good for a stopover on route but not much around - other than the clay cliffs. It did have a pub and supermarket which was handy
George
Good base camp
Good place to stay for a base Beds and pillows a bit hard But would stay again
Rodney
Quiet good sleep. Tidy suites.
Alan
Rooms are very dated. Amenities are also basic - e.g. not even a microwave. Food at the restaurant is ok but a bit overpriced.
Matthew
A good place to rest your head. Nothing fancy and that’s just fine!
Chengda
Large room with good amenities.
tony
👍
Location & surroundings
Heritage Gateway Hotel
State Highway 8, 12, Omarama, New Zealand
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Heritage Gateway Hotel
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