Name: Hilton Chengdu
Address: 666 Middle Section of Tianfu Avenue, Chengdu, 610095, CN

10/10

Exceptional

30 Mar 2026

Matthieu

Fitness and swimming pool were perfect

Self

2/10

Poor

01 Jan 2026

Sihong

Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff

I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests.

When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway.

What happened next left me stunned and humiliated. The front desk staff then informed me that the \"emergency kit\" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter.

It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned

Leisure Self

6/10

Pleasant

29 Nov 2021

Verified traveler

Checkup was complicated, the staff wasn't clear on how to process our booking with hotels.com. The restaurant upstairs had very limited drink and food options. Breakfast was excellent though and the rooms were great.

Friends_and_family Friends

8/10

Excellent

05 Apr 2021

weng sam

The room is a little worn out
Lighting is not good in the room
Air conditioning is poor and does not function at all

Friends_and_family Friends

10/10

Exceptional

22 Dec 2020

Verified traveler

Very good

Business

10/10

Exceptional

22 Dec 2020

Verified traveler

Very good Hotel

Business

10/10

Exceptional

21 Nov 2019

Lu

Very good service. Got an upgrade and used the business lounge for 3 hours. Absolutely worth it.

Business

10/10

Exceptional

07 Oct 2019

Verified traveler

Great Location, good hotel . Very good staff. English spoken

Business Partner

10/10

Exceptional

06 May 2019

Roberto

Great Hotel

Good location and comfort

10/10

Exceptional

12 Apr 2019

Kyle

Very good location, just one block to subway station, good service, room is clean, the bed is comfortable, I highly recommend this hotel.

Partner

10/10

Exceptional

09 Apr 2019

Kyle

Very good!

Partner

8/10

Excellent

31 Mar 2019

AC

The location of the property is a bit far from the main areas -- that is the only issue. Otherwise, it is a wonderful property - nicely maintained with a helpful and friendly staff.

Leisure Family

10/10

Exceptional

21 Feb 2019

Verified traveler

Very nice staff and the breakfast buffet was excellent

Leisure

10/10

Exceptional

02 Jan 2019

Verified traveler

Good staff Good food and room very clean and nice view

10/10

Exceptional

15 Dec 2018

Nhuong

I would stay again

Wonderful services, very good breakfast and very close to metro.

8/10

Excellent

25 May 2018

Kathie

Good bed and service.

Very comfortable.

10/10

Exceptional

12 Apr 2018

Chad

EXCELLENT hotel in CHENGDU

We had an amazing stay at the Hilton. The staff blew us away with their professional attitudes and excellent customer service. I traveled with 2 kids and they walked away with huge smiles on their faces due to the hotel's complementary sleeping tents in the room as well as stuffed Panda gifts from the room service staff and the buffet staff! I have never felt like a VIP but after this stay I must say Lilly and her team went way out of their way to make us feel at home!!! THANK YOU for making our trip memorable!!!

10/10

Exceptional

20 Dec 2017

Benjamin

Awesome and elegant hotel. Very cosy. Best Hotel!

Very comfortable hotel stay. One staff, Harry, was exceptionally friendly and helpful. He deserves The Best Staff Award!

10/10

Exceptional

05 Jul 2017

YEE WAN HELEN

Very good experience in this hotel!

Staff are very pleasant. Room is clean and comfy and well equipped. I liked the most of the USB plugs all over the room which is a necessity of today's life. This is a perfect for business trip but may a bit far away from the old town.

8/10

Excellent

18 Apr 2017

MARIA

GREAT HOTEL

THE ROOM WAS VERY NICE, I ESPECIALLY LOVED THE BATHROOM AND THE BEDS WERE VERY COMFORTABLE
WE STAYED AT THIS HOTEL FOR A COUPLE OF NIGHTS BECAUSE WE VISITED A PANDA CENTER CLOSE TO CHENGDU. WE CHECKED IN AT 1:00AM THEN THE NEXT DAY AFTER OUR VISIT TO THE PANDA CENTER, WE RETURNED TO THE HOTEL AND SLEPT UNTIL 3:00AM TO GET READY FOR OUR FLIGHT TO HONG KONG SO
WE DIDNT HAVE TIME TO ENJOY THE HOTEL
IT WAS A SURPRISE FOR US TO SEE AT THE RESTAURANT WHERE A EASTER BUFFET SERVICE WAS OFFERED THEY HAD A LOT OF PEOPLE EATING BUT SEVERAL TABLES WERE NEVER CLEANED UP, MOST HAD DIRTY DISHES AND NOBODY PICKED THEM UP. THE RESTAURANT WAS A MESS FULL OF PEOPLE, CHILDREN SCREAMING, RUNNING AROUND THE PLACE AND DIRTY TABLES.

8/10

Excellent

30 Mar 2017

Verified traveler

Close to exhibition center

Good experience, walking to convention center. Nice room, good view. Good breakfast. Will go again next time I have to go to Chengdu

10/10

Exceptional

07 Mar 2017

Verified traveler

Great Location and accessibility

My stay at Hilton Chengdu had been a great one. My preferred choice for business trip mainly due to its ideal location and accessibility.

10/10

Exceptional

18 Feb 2017

Verified traveler

Great hotel for Chengdu

Room was nicely laid out with comfortable bed. Exec lounge staff were excellent. Hotel close to subway line 1.

8/10

Excellent

12 Jul 2016

Verified traveler

Brand new hotel outside of downtown

Beautiful modern hotel a short drive away from the downtown core. It's in an area that is rapidly developing and full of huge buildings but still has enough restaurants around to find a good hotpot meal. The food in the hotel is top notch as well. Great value for the money and close enough to the attractions in Chengdu.

4/10

Poor

02 Feb 2026

Peter A.

Ikke til tourister? Minder på INGEN måde om et Hilton hotel... Måske mere Hiltop i Skive, Danmark 😂

10/10

Exceptional

21 Dec 2021

Zhengjie

高性价比

整体环境和价位比较来说性价比还是很高的

Business

10/10

Exceptional

27 May 2021

Peng

很好很满意

因为工作也帮同事预订了这里，整体很满意，交通方便，闹中取静，周边餐饮很丰富。酒店干净服务好，早餐丰富，推荐！

Business

10/10

Exceptional

27 May 2021

Peng

一如既往的好

因为项目原因，几次到成都都住希尔顿了，交通方便，位置熟悉，服务也好，下次还会继续选择这里

Business

10/10

Exceptional

18 Mar 2021

Qian

非常好的商务型酒店，交通方便，早餐丰盛。

Business

10/10

Exceptional

31 Dec 2019

Tom

Very good staff attitude and very helpful. Very clean room and facility.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2019

Verified traveler

시설 좋네요.

Business

10/10

Exceptional

18 Nov 2019

Tak

先ずエレベーターですが、台数が多い事や機能が良い事で待ち時間も平均短く、ストレスを感じることが無かったですね。プールを利用しましたが、更衣室も清潔感ありいいですね。プールの水も綺麗でした。朝食ビュッフェの料理の並びはアイテム数が多いのにコンパクトにまとめてあり、とても便利でしたね。結構満足でした。

Leisure Family_with_children

10/10

Exceptional

18 Oct 2019

JeongHun

힐튼청두

서비스도 좋고 굉장히 편안했어요
조식도 정말 맛있었구요
다만 시내랑 먼게 단점이랄까...

Family

8/10

Excellent

19 Sep 2019

無名

正面入り口に屋根がついてないので、到着時雨だったため、濡れてしまいました。
浴室とトイレが別に分かれている点が満足でした。
ホテルのWIFIで、グーグルもヤフーもできました。
ヘアドライヤーが時々しか作動しないので、大変不便でした。
テレビは、ニュースが見たいのに、チャンネルが変えられない設定になっているのか、映画しか見れませんでした。
壁の塗装について、日本人ではありえない適当さが見えるのが残念でした。

Leisure Self

10/10

Exceptional

28 Aug 2019

Verified traveler

早餐十分美味，頂層泳池景觀一流！執房姨姨十分友善！酒店附近多了很食肆，有糖水店，火鍋店，十分方便！有機會一定會再來！

Leisure Family_with_children

10/10

Exceptional

10 Aug 2019

Verified traveler

너무 깨끗하고 좋았습니다. 특히 조식이 아주 맛있네요

10/10

Exceptional

24 May 2019

Fan

酒店的管理不错。周围生活配套少了些。

10/10

Exceptional

28 Apr 2019

Sebong

최고의 숙박 힐튼 청두

최고의 숙박이었네요
청결도는 말할것도 없고
음식 서비스 시설 모두 최고
위치도 굉장히 좋았구요 주변 식당이나 편의점도 많아요 굳굳

10/10

Exceptional

30 Jan 2019

Verified traveler

ホテルのすぐ隣に地下鉄の駅があり、市内にある観光スポットの西安城壁などへも4駅くらいですぐにアクセスできて便利だった。

8/10

Excellent

17 Jan 2019

Verified traveler

Convenable pour Chengdu.

Hotel correct pour Chengdu. J’irai même jusqu’a dire que c’est un bon choix. Mais les commentaires positifs s’arretent la. Personnel qui parle peu anglais, longueurs au check-in et check-out, hôtel vieillissant, nourriture de qualité moyenne...

10/10

Exceptional

06 Jan 2019

Verified traveler

服務人員友善，值得推薦

Family

10/10

Exceptional

04 Jan 2019

Elaine

I love Hilton Chengdu

抵達當天成都飄下初雪覺得很幸運也很幸福～
飯店人員主動問候、服務貼心
客房乾淨舒適、早餐豐盛多樣化
希望很快可以再見面！