Name: Hilton Dali Resort & Spa
Address: Qi Li Bridge, Gantong Temple, Dali, 671000, CN

8/10

Excellent

22 Jul 2026

John

Nice hotel, friendly staff, good amenities, breakfast ok for Europeans.

Family

4/10

Poor

17 Oct 2025

Bryan

The hotel had turned off their air conditioning system which was not known to us until to late, if I was told this at check in I would not have stayed. Staffs solution was to provide a fan but the temperature in the room still was at 25 which is too hot for me to sleep. A poor lack of communication for a calibre of this hotel.

10/10

Exceptional

26 Aug 2025

Haitao

Remarkable view. Great facilities for families with kids.

Leisure Family_with_children

6/10

Pleasant

13 Aug 2025

Verified traveler

Ok but never again

If you're hoping to have a standard Hilton Resort service please don't... This hotel only has the name. The room toilet smells like someone constantly urinates on the floor.

Friends_and_family Friends

8/10

Excellent

30 Jul 2025

Timothy

Good

Leisure Friends

6/10

Pleasant

19 May 2025

Yuan

breakfast is limited. A male employee in concierge department with a very bad attitude to me.

Leisure Family

6/10

Pleasant

14 Apr 2025

Polam

Horrible experience

The hotel location is excellent near the foot of Cangshan. The property is 10 years old. Looks grand from the photo. However the room is dated. The TV didn't work, even after the engineer came to reset it. The breakfast is mediocre and service lousy. The pool area didn't look clean and the air smelled stale. The front desk receptionists were slow and not customer oriented. We were rejected entry by the restaurant receptionist for breakfast on the second day. The front desk didn't have our room numbers down on their list. After i went up to the front desk to show my reservations, they apologized for the error.
Will never go back to another Hilton again.

Friends_and_family Friends

6/10

Pleasant

23 Mar 2025

Tiffany

The check in staff was cold and not friendly.

Leisure Family

10/10

Exceptional

02 Jun 2024

Chenxi

I had such a great time staying at this resort! You get both mountain (Cang Shan) and water view (Er Hai).

Leisure Self

10/10

Exceptional

08 May 2024

LIQIONG

great view and large room.

Leisure Self

10/10

Exceptional

08 May 2024

Chung Man

This is a nice and big hotel. Staff is friendly. The Chinese restaurant as well as the breakfast buffet is very good. I would consider staying here again.

Leisure Family

4/10

Poor

05 May 2023

Jorgen K.

Disappointing and not worth the price

For the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.

Friends_and_family Family

10/10

Exceptional

22 Aug 2020

Verified traveler

Nice experiences

Send me message about my lost goods after checked out and left. Nice feeling everywhere in the details .

Friends_and_family Friends

10/10

Exceptional

02 Aug 2020

Verified traveler

Great experience in beautiful setting.

Beautiful setting overlooking Erhai Lake. Spacious rooms with large balconies. Great gym and indoor pool. The hotel is set on a large campus with a front garden that has space for lounging. The breakfast buffet is extensive with fresh juices, local Chinese specialties and Western items as well. Service is very good as the staff responded quickly to needs.

Partner

10/10

Exceptional

16 Dec 2019

Verified traveler

We booked 5 rooms. The room are nice, staff are helpful and friendly. However, one of our room the tv remote was not working, and there is a day where one of the twin beds not made. One of the room the cleaner did not removed some dirty tissues paper.

We need to walk about 10 minutes to find food outside the hotel. However, these are just some minor issues, our overall stay in the hotel is still excellent.

Leisure Friends

10/10

Exceptional

09 Dec 2019

Addison

Hotel was beautiful, with amazing views of the town and Erhai Lake. Staff were friendly, very helpful and professional. Room was huge, and the buffet dinner at Spices restaurant was amazing.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2019

Verified traveler

The property is in a delightful location, easily accessible from both Dali railway station and airport, very handy for Dali Old Town, and is a joy in itself in terms of guestrooms, restaurants, public areas, and grounds.

Leisure Partner

10/10

Exceptional

08 Feb 2019

Leona

Lovely Dali Hotel

We had a fabulous stay at the beautiful Dali Resort and Spa. Service was friendly and extremely helpful throughout. Scott Yu in F&B made our time especially enjoyable. We also had a gorgeous lake view from our room. Overall, extremely satisfied.

Family

10/10

Exceptional

06 Jan 2019

Frederick

A Fine Hotel

All in aĺl, the 2 nigt stay was very enjoyable. The room is quite large and well appointed. The large hotel has a fine vista of the Dali lake from its elevated position. This hotel was a little bit isolated so one was dependant upon the hotel's facilities. They were however quite good so no complaints. Room service is a bit weak on selection but food good. Breakfast is excellent with a wide selection. The hotel picked us up at the railway station effeciently and at a reasonable price. The free shuttle bus to the delightful old town was relaible. The heated swimming pool and gym was clean, tidy and complete. As I said a fine hotel.

Family

10/10

Exceptional

10 Dec 2018

Maria

Nice resort hotel.

Nice big room. The hotel was opened three years ago so everything was relatively new. Too bad we checked in rather late & had to leave early in the morning & didn’t get to use the hotel facilities

Friends

10/10

Exceptional

18 Oct 2018

Verified traveler

One of the greatest hotel experiences.

One of the greatest hotel experiences. Hilton Dali has great service, beautiful setting, and a fantastic Chinese restaurant. The restaurant was so good that we changed our plans just to eat every meal there. The location is peaceful and quite but is a bit of a drive from the urban center. I don't mind that since the taxi ride is only about $4-5 USD. Both the hotel and the Dali area are highly recommended.

Partner

10/10

Exceptional

09 Aug 2018

Verified traveler

A nice relaxing stay at a quiet resort hotel. Rooms are comfortable and service is good. The breakfast buffet is decent. The restaurants were good although a little expensibe which is to be expected of such restaurant hotels. The main downside is the semi-remote location. It is not convenient to get to shops or restaurants outside the hotel. A shuttle bus is available at regular times to take guests to the ancient tian of Dali and pick them up.

Family

8/10

Excellent

07 Jul 2018

Samantha

Over and above customer service by staff

Manager and concierge are particularly helpful whenever we contact them for something. Every other staff who works pass us will greet us politely. It really makes us feel welcomed as honoured guests.

The hotel has a car service (RMB$30) to head into the city, however, the service is outsourced to individual drivers (with their own car), resulting in drivers being pushy. Our driver wants us to call him directly for pick up from the city and when I refused (and use hotel's hotline to call for pick us instead), it just so happen that the same driver was sent out to us and we received a call from that driver, claiming that his tyres have gone flat and will not come to pick us up. He later organized for another driver to pick us up.

Facilities are pretty standard with the pool a bit worn down. The interior of the rooms (twin lake view room) are well polished but the outdoor corridors that lead to our building and rooms are below 5star standard in design, it feels like a cheaper Chinese 5 star version rather than of international standard.

10/10

Exceptional

25 Jun 2018

Sizhen

Great hotel with amazing view!

The hotel is absolutely stunning! Great interior, new, overlooking Erhai! Only down point is that you need to take a cab going to places and restaurant, but it’s very affordable.

10/10

Exceptional

21 Jun 2018

Verified traveler

Nice stay

Nice experience, friendly staff, cool swimming pool

Family

8/10

Excellent

20 Jun 2018

Verified traveler

Nice and new hotel

Hotel was beautiful. Only issue was with checkin. I had indicated I wanted a non smoking room but they had assigned me smoking rooms. Took a lot longer to change the room configuration for me. Executive lounge was worth the view at breakfast

10/10

Exceptional

20 Dec 2017

Manuel

Excellent hotel and food very good. Communication could be difficult at times

8/10

Excellent

15 Oct 2017

tony

5 star hotel trying for 6 stars!

Very.very nice hotel with outstanding staff that couldn't do enough to help make your stay pleasant. the hotel is new so everything is as you would expect in a Hilton property. The only reason I didn't give them full marks in every category is that there seemed to be no control over temperature and the room was a constant 24-25c even when set at 18-20c. I feel a little unfair not giving full marks as we did not complain to the front desk as I was ill the last 2 days and didn't feel like dealing with the effort to resolve. My overall impression is that if had brought it to their attention they would have relocated us or fixed the issue.

Partner

8/10

Excellent

07 Aug 2016

Verified traveler

It's Hilton after all.

A nice hotel in terms of customer service. Hilton trained its staff well considering customer service is not highly valued in general in China. Food at restaurant was expensive. The breakfast buffet was not so good. But their Chines restaurant on the second floor was quite good.

10/10

Exceptional

07 May 2016

Verified traveler

Beautiful place

Great place to stay in Dali. Not in the old city area, but up in the hills. Beautiful view, quiet and very nice.

10/10

Exceptional

05 Apr 2016

Verified traveler

Modern hotel near a tourist spot

Excellent modern hotel with few guests. extremely quiet and fresh decoration with nice staffs. Close to Zhang's Garden and Gantong cable car to Mt. Cang Shan

Family

10/10

Exceptional

18 Apr 2026

YULONG

位置绝佳整体服务很棒尤其是行政酒廊工作人员热情服务意识很棒点赞！

Friends_and_family Family

8/10

Excellent

11 Sep 2025

YuYao

酒店交通位置不便

在半山腰上,且飯店不提供接駁服務,出去都需叫計程車,但有時會叫不到車......
風景優美,但若不是自駕,需考慮交通問題

Partner

6/10

Pleasant

06 Jul 2025

Verified traveler

Not worth the price

If this is considered a 5 star hotel then it’s pretty disappointing, there is no water in the gym until I asked for a refill. Toilets in the common area need significant improvement and more frequent cleaning. The view in the lobby is great, but the view from the so-called ‘lake view room’ is just a side view of the lake.

Friends_and_family Family

6/10

Pleasant

17 Jan 2025

OSAMU

View from room was great.
Room’s quality is amazing.
You’ll get what you expect in Hilton.

“BUT” Just two things, it’s hard to communicate in English even checking in.
Checking trouble hold us like an hour, and no explanation given. (I had to make an hour international call to Expedia to know there was no issue.)

Leisure Partner

10/10

Exceptional

04 Sep 2024

Verified traveler

入住时酒店不清楚房间是否已付费

酒店不清楚房间是否付过款，中国酒店普遍存在这个问题，希望HOTELS.COM解决与中国境内酒店的信息交流缺陷。

Friends_and_family Friends

10/10

Exceptional

11 Aug 2024

kit wah

很好的酒店

很棒的酒店，很適合家庭旅遊。唯一缺點是我住的房間洗手間天花滴水，加上坐廁板很幼，不舒服

Self

2/10

Poor

11 Jul 2024

Chenguang

The location and facility are good. BUT front desk staff Lucky LI (Xiaoting Li)’s service was terrible, I was shocked and I never met such a case. My train departs at 4pm so I requested 2 pm check out which was approved after I talked with room service line, my 4 years daughter stayed with me and my 70 aged parents stayed in another room, we all booked executive sea view rooms for better service. BUT when we come back a little bit after 12 pm we can not open the doors for both rooms so I had to walk to front desk to validate the key, unfortunately after I tried again after validation, the door still couldn’t be opened. We were too tired so we requested to send a staff to help to open, but nothing happened after we waited for a while, then I had to call again to ask the front desk to open for us, due to we tried 3 times already, finally after half an hour waiting outside, we were able to enter into two executive rooms we booked. In addition, before 2pm we received a call front front desk to push us to check out quickly. I can not bear it due to the I am traveling with my 4 years daughter and aged parents, it disturbed all my day. I wish the hotel could understand how bad I feel after I met such a service, especially with my daughter and aged parents waited long time for opening the door.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2022

Ronny

X

10/10

Exceptional

26 Dec 2019

Verified traveler

地理位置風景極优，飯店新盈

Leisure Family

8/10

Excellent

15 Apr 2019

Chungtien

設備一百，地點零分

如果您有自己的交通工具，那麼這家飯店好極了，您可以來住。但如果您自己沒有交通工具，那麼恭喜您，這家飯店方圓數里之內沒有賣任何東西的任何店面，完全是荒山野嶺圍繞著一批剛蓋好還大部分空置的別墅。飯店的接駁車下午5:20 從古城回飯店，但一般來說您不會那麽早就回飯店，所以一定還得自己叫車，那麼叫到的車都不願意照錶計價，要另外加錢，原因就是他送你上去自己一定是空車下山，總而言之交通非常不方便。

Family

8/10

Excellent

24 Mar 2019

Verified traveler

位置非常偏僻，遠離市中心，建議酒店提供適合及具頻繁的交通予住客來往市中心以及機場。
自助早餐選擇不多。另外面包類素質令人失望，很乾和硬。

Business Self

8/10

Excellent

08 Feb 2019

yibo

设施不错，周边环境待改善。

酒店整体设施不错，但是，位置有点偏僻了，前往的道路让人感觉还没修整好，而且旁边有工地。

Family

10/10

Exceptional

29 Oct 2018

Bao

位置在半山腰出行稍微有点不方便

超级棒～酒店风景超级棒～服务业很好早餐也很好～超棒的一次体验

10/10

Exceptional

10 Sep 2018

Verified traveler

Unexpectedly wonderful experience to stay in Dali.

Nice view from the hotel room, friendly and helpful staffs. Definitely will revisit.

Friends

10/10

Exceptional

27 Aug 2018

Verified traveler

整趟旅程最满意的酒店

酒店很美很大，开车在路上就能看到。大堂正对洱海，风景很赏心悦目。服务人员全都非常友好热情，行李小哥超积极，餐厅的服务员在我们就餐倒很晚的时候也没有丝毫不耐烦。酒店内部也很有趣，有很大的鸟笼和漂亮的休息区，适合拍照。房间里的装饰品很有心。酒店位置对于开车的人很友好，是去古镇的必经之路，往上开就是苍山。但是不开车就难免不便了。所以住这里的话建议租车。总之非常推荐这家度假酒店。

Family

8/10

Excellent

24 May 2018

Ling

房間景觀很好。地點不錯，交通方便。不過，房間的浴盆的水龍頭漏水，浴室玻璃門不是太乾淨。早餐很豐富，餐廳環境很不錯。

Family

10/10

Exceptional

29 Apr 2018

SHIPING

酒店入住指引不清晰不明确-似乎更加强调的是商业地产