Peppers Marysville

8/10

Excellent

16 May 2026

Haus

The stay was okay overall, mainly thanks to the free coffee, but several things were disappointing. The room was extremely tiny, the pillows were very uncomfortable, and the hairdryer didn’t work. What frustrated me most was the lack of flexibility from the staff - they wouldn’t allow check-in even 30 minutes before 3 PM. Hospitality and customer service could definitely be improved.

Partner

10/10

Exceptional

04 May 2026

Tara

In a great location, quiet and comfortable beds. Staff were friendly and helpful. A little bit on the old side but great value for money.

Friends

10/10

Exceptional

23 Apr 2026

DAMLA

Clean room friendly staff nice location

Self

10/10

Exceptional

11 Apr 2026

Ilona

Perfect Location, near old Harbour, near tram, buses and metro

Helpful and friendly staff

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Michele

Awesome location with super friendly and helpful staff. The hotel itself is a little run down and breakfast was a challenge with the limited seating. Despite this I would happily stay again.

8/10

Excellent

26 Mar 2026

Adam

Great value with very friendly staff and clean room. TV internet (eg. Netflix) did not work and hot water took 10 minutes to get going were my own 2 complaints, otherwise great place for 1-2 nights.

Partner

8/10

Excellent

13 Jan 2026

Luz

location, staff

8/10

Excellent

29 Oct 2025

celine

Staff is very nice and friendly.

Leisure Partner

8/10

Excellent

17 Oct 2025

Christian

Hotel location very convenient in the heart of the city

Leisure Self

10/10

Exceptional

15 Aug 2025

Janet Beauchamp

This hotel is located walking distances most activities in Marseille.

Leisure Family

8/10

Excellent

30 Jun 2025

Kathy Ann

Very comfortable rooms, comfy beds. The front desk staff were always lovely and greeted us and chatted every time. Lovely people.
The hotel is about a 5 min walk to the Port and all the restaurants and cafes.
Breakfast was perfect but we aren’t big eaters so my opinion may be biased.

Leisure Family

6/10

Pleasant

29 Jun 2025

beatriz

Demasiado ruidoso

Leisure Friends

8/10

Excellent

01 Jun 2025

Verified traveler

Good location

Very good location, walking distance from the Vieux Port. But this also the neighborhood isn’t quiet. Staff is very nice and helpful. The room was small but was fine for a short stay. Breakfast was also good.

Self

8/10

Excellent

30 Apr 2025

Vivienne

Good location

We had a few days in Marseille with our adult grandson. This hotel is well placed for the old port (Vieux port) area and all the eateries along it, plus a couple of museums. The hotel does offer breakfast ,which we didn't try, but it seemed popular. Tea/coffee is available free at any time. Our room was pretty comfortable. Staff were friendly and helpful, but I'm not sure if the front desk is manned 24 hours.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Jeffery

Good location of that is walkable to all areas around the port.

10/10

Exceptional

12 Dec 2024

Jean-Sébastien

Voyage en Provence

Perfect

Self

10/10

Exceptional

20 Nov 2024

Jorge

Absolutely best value , the location real good , looks new , the bathroom is nice and modern . Even the size of the elevator is big . The breakfast doesn't get better . Cant remember a better breakfast. The front desk clerk was the nicest , from the day shift to the grave yard clerk also extremely nice . From someone as i that takes 25 trips a year it doesn't get better.

Leisure Self

10/10

Exceptional

11 Oct 2024

Polly

Good location, great rooms, stayed an extra day! Staff AMAZING!

Leisure

6/10

Pleasant

11 Aug 2024

Laysuan

Suggest Expedia/hotel update parking info as there is no onsite parking at all. Also, the parking voucher the hotel provided for parking in the shopping centre (where the lifts did not work and we had to carry the bags two floors) didn’t work and we ended up paying full price. The room is very small. I do not like the area the hotel is in myself but others may not have a problem with it.

Leisure Partner

4/10

Poor

31 Jul 2024

Taylor

No Air Conditioning

We did not enjoy our stay. The air conditioning did not work in our room so it was extremely hot. We could not sleep and the front desk staff could only give us a fan. The amenities were dated and the bed side lamp on switch was connected to the lamp cord resting on the floor.

Partner

8/10

Excellent

08 Jul 2024

Merja

Excellent location, very friendly and helpful staff, nice and clean rooms with nice and modern decoration. Also excellent breakfast available. I liked this hotel very much.

6/10

Pleasant

11 Jun 2024

diane

Purchased accommodation on line in May , non- refundable. Staff couldnt find any record so had to pay on arrival. Located original bank receipt of AUD $397.51 payment after regaining internet. Staff eventually refunded payment AUD $332.56 after much discussion so down AUD $65 . Poor service. Tired hotel in a noisy location.

Leisure Friends

8/10

Excellent

18 May 2024

Felipe

I think that the area where the hotel is located is a bit unsafe

Partner

6/10

Pleasant

11 Apr 2024

Olivia

The hotel is nice and the staff was friendly. While the location was near many sites, that entire area is dirty, loud and felt unsafe especially at night. I was very disappointed with the inaccuracy of the reviews that said it was in a great location but understand opinions are totally subjective. If you’re a female solo traveling, I recommend you look elsewhere. Again, the hotel itself and staff were nice but the location is terrible.

Leisure Self

10/10

Exceptional

28 Mar 2024

Harbinder

Highly recommended

The location was excellent. Clean rooms and good breakfast. Appreciated you could get hot drinks and water at any time. Walking distance to the port and train station.

Friends_and_family Family

10/10

Exceptional

21 Jan 2024

Zohra

Ashim was very sweet and nice guy that was at the reception Night Shift he was very helpful always smiling and professional .The guy who worked during the day was also as nice and professional I just don’t remember his name.
The hotel room is very basic, but clean and I love that water pressure was really good and hot and we felt pretty safe even though the location has a hood kind of vibe, but it was totally safe to walk around even late at night and always find good affordable options for food

Leisure Family

10/10

Exceptional

18 Dec 2023

Mariana

All went well. Achim helped me in my check in and check out. He was extremely nice, polite and helpful. The accomodation was super clean and organized. I liked the location as well. Super close to the port and all restaurants

Leisure Self

8/10

Excellent

03 Dec 2023

Arttu

Great location

The location was very central.

The building had a vibe of the 1960's.

Self

10/10

Exceptional

19 Nov 2023

mark Colin

The hotel was very nice and friendly. Unfortunately I got robbed by the hotel entrance door on entering the hotel early Saturday morning. Be aware there are wallet snatchers in the area on foot and moped. Having said that, the security guard was excellent in calling the police and walking me to the police station. The hotel staff were very apologetic and offered to help in lots of ways.. I cannot thank them enough. Please be aware of guys talking to you on approach to the hotel. They wait for you to take your room key out of your wallet and then they snatch it and run off then jump on their mates moped and speed off

Leisure Self

10/10

Exceptional

29 Oct 2023

Bernard

v

Leisure Partner

6/10

Pleasant

05 Oct 2023

Mike

The staff was not really friendly. Our room had a sewage door which was absolutely gross.
The area was dirty but the hotel is in a very good walking location to everything.

Friends_and_family Family

8/10

Excellent

21 Sep 2023

Peter

Update hotels.com info please

The hotel was great. But it was difficult to find and does not have laundry facilities

Please update your exterior pictures to reflect your new entrance sign and paint scheme so it's easier to find

Also. You indicated having laundry facilities. You don't. You have laundry service. There are no laundry facilities available for customers.

Self

10/10

Exceptional

21 Sep 2023

Verified traveler

Pleasant

Well situated and comfortable enough. We were street side so a bit noisy with the cleaning and tram first thing however good place to stay overall.

Business

10/10

Exceptional

13 Sep 2023

Verified traveler

Great

Really great stay, reasonable price, great location and very comfortable

Self

10/10

Exceptional

07 Aug 2023

Richard m.

Nice hotel.

We had a pleasant stay.

Partner

10/10

Exceptional

04 Jul 2023

Colin

We enjoyed our stay, and the staff were all extremely helpful and welcoming. Only suggestions would be covers for the breakfast buffet food, and non-dairy spread and milk and perhaps vegan cheese/cold cut substitutes at breakfast. Note that we had a room on the top floor but the lift goes only to the floor below. Room was very comfortable and the air conditioning was superb. The hotel is very central and just a few minutes from the old port.

Leisure Partner

10/10

Exceptional

04 Jul 2023

Amrish

Great location for most tourist sights within Marseille. The staff especially Aurelie and Thomas were fantastic, helpful and very courteous.

Business_and_leisure Partner

8/10

Excellent

21 Jun 2023

Thac

Located walking distance from the train station, with easy access to the harbor. Many dining nearby. Rooms are comfortable and modern.

Leisure Self

8/10

Excellent

09 Jun 2023

belinda

Great location, great staff

Great staff. The reception team were friendly and helpful helpful. The room was lovely. So spacious & clean. Great location. The room was beautiful though.

Business

6/10

Pleasant

03 Jun 2023

Paul

Great location a couple blocks from the harbor with tram stops nearby. Fairly large bathroom, but just a shower. Room was cramped for 3 people. Overall the room was decent but basic.

Leisure Family

10/10

Exceptional

28 May 2023

Dan

Very helpful

8/10

Excellent

25 May 2023

John

It's a great location but the the room was very small and breakfast was awful (no coffee!)

10/10

Exceptional

23 May 2023

Sara

Great location close to the old port but not right on top of it. Close to plenty of restaurants, a grocery, and central to a lot of sights. Staff was super friendly and the breakfast was really good! Also our shower was amazing!

Leisure Partner

8/10

Excellent

04 Jan 2023

Victoria

Rooms are nice, shower pressure was awful and the shower head leaked. The tile needed a good scrub to remove build up that was causing mold. Around the fixture in the shower. Also no air conditioning.

Business_and_leisure Partner

10/10

Exceptional

03 Jan 2023

Xinping

Excellent location, friendly staff and the breakfast was delicious.

Leisure Friends

6/10

Pleasant

14 Dec 2022

Jane

says onsite parking. But not only no onsite parking, cannot drive to the door (no driving zone!) we had to drag our luggages walk all the way to the hotel. horrible! room is small.

Leisure Family

10/10

Exceptional

04 Oct 2022

Zahi

Excellent hotel. Everything was great but above all the staff was so nice and accommodating. Even on our last day after checkout they offer to use the break room for coffee restroom and AC area to relax before our flight

Leisure Family

10/10

Exceptional

02 Sep 2022

Andrea

Great location

The location is very good. The paid parking is in the underground parking of the shopping mall. The room was great for a family of 4 with separate room for the children.

Friends_and_family Family

10/10

Exceptional

31 Jul 2022

Franciso

Nice hotel

Helpful and friendly receptionist.

Self

8/10

Excellent

27 Jul 2022

Zena

Not worth the price

Over Priced!! Tries hard to be a classy Best Western style hotel but falls short. Shower you can hardly get into. Very noisy street. Location not very safe. Far walk to the station. Very very small. A d breakfast was horrible!! Fruit salad been there a long time it was all brown and slimy, one jam i opened was mouldy, had to cook my own egg in a bun steamer unit. Certainly Not worth the price.

Self

10/10

Exceptional

16 Jul 2022

Po Ling

Helpful and friendly staffs. Clean & comfy. A few minutes to the port and a surprise to watch the national day firework in the nighttime. Different options of restaurants nearby.

Leisure Self

8/10

Excellent

11 Jun 2022

Pekka

Flight cancelled - quick stay

Had to find something quickly to stay overnight and found this hotel like some other people sharing my destiny. Very frendly service. Hotel with very basic facilities and in the middle of very ethnic area. Vieux Port however very close. For short stays.

Business

8/10

Excellent

08 Jun 2022

Romualdas

Good hotel for short stay.

We only stayed for one night in this hotel, but I'd say it was great. The only negative thing was that the air conditioning wasn't working (or we didn't know how to start it) and it was VERY hot. The receptionist was very helpful and friendly. We asked for restaurant recommendations and he gave us a whole list of places to choose and description of what food to try. Area of the hotel was very convenient as well.

Partner

2/10

Poor

16 May 2022

Marianne

Poor Service and no hot water

No hot water for the 2 days we were there. Was promised at full refund but only got 30%. I would definitely chose somewhere else if I am ever back in Marseille again

Friends_and_family Family

10/10

Exceptional

17 Apr 2022

Verified traveler

Bike Friendly. Excellent stay & location.

Excellent location. Room is clean; bathroom, shower stall are new & modern; rainfall shower head has a very strong water pressure. Great location; walking distance to old port; hotel is in a vibrant community; near restaurants, boulangerie's, shops, etc. Allowed to park a bike in the hotel room; bike fits in the elevator. Hotel reception staff are friendly & speak fluent English.

10/10

Exceptional

23 Mar 2022

Robin

Great location. Room was large plenty of space for stuff . Shower had plenty of hot water and good pressure. Staff were all great and breakfast was good .

Leisure Self

10/10

Exceptional

15 Mar 2022

Robin

All the staff were great and welcoming . Room was big with a window that opened to let cool fresh air in . Bed was comfortable . Shower was large with plenty of hot water. Breakfast was good. Location was 5 minute walk to port . Plenty of restaurants nearby. Loved my 10 night stay here at this hotel as well as in Marseille . I would definitely choose this hotel again .

Leisure Self

8/10

Excellent

28 Feb 2022

Ali

Our room was very basic and we were okay with this however the bathroom, especially the shower curtain was yellow/orange and made us not want to use it. The staff however, ALL of them, were fantastic! Always smiling, happy to help and very friendly. The staff made our stay worthwhile!

Leisure Partner

10/10

Exceptional

21 Feb 2022

Richard

Great staff!

Everyone who works in the hotel is in a good mood and seem to love their jobs! Thank you to the whole team!

Friends_and_family Family

8/10

Excellent

05 Jan 2022

Verified traveler

Breakfast was not impressive
Because of covid they assigned 30 minutes time for breakfast
Kitchen staff left their cleaning stuff on my desk to push you leave.
In overall was okay

Self

8/10

Excellent

30 Dec 2021

Kestutis

Clean and located hotel

Very clean Hotel with small things that are waiting Improvement.

Friends_and_family Family

10/10

Exceptional

27 Dec 2021

Verified traveler

Everything you expect from a hotel

It was a perfectly normal hotel. Clean, nice staff, tiled bathroom and a good breakfast. Everything you would expect and need! The only negative is that the room was not very sound proof, you could hear everything in the corridor outside and that someone was on the phone next doors.

Partner

4/10

Poor

05 Oct 2021

Sveneet

Small rooms, had to change rooms due to the fact it was dirt/used.

Leisure Family

4/10

Poor

02 Aug 2021

F

Overpriced for poor experience !

Really expensive over £250 per night for threadbare towels ( only one bath one for two people ?!?) very small room and dodgy neighbourhood ( fighting and shouting at 4am on the street). Only redeeming feature was the lady at reception in the morning who was very pleasant ( I didn’t catch her name sorry)

Friends_and_family Family

8/10

Excellent

07 Mar 2020

Verified traveler

The staff was very helpful and accommodating. The property is generous and an excellent value - I would rate it on par with a 4 star hotel. Some of the bathrooms are cramped, some maintenance is needed around the property. There is no parking, handicap or otherwise. The hotel is located on a street with only trams and pedestrian traffic, so your GPS will get you to the nearest corner (the hotel is over your left shoulder).

Leisure Family_with_children

10/10

Exceptional

07 Feb 2020

Bouchra

Great value

I'll definitely come back to this hotel! Clean and soundproofed room, comfortable bed, tasty breakfast, great location, but what made the difference is the friendly personnel. I enjoyed my stay there. Thank you!

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

Verified traveler

Reception staff were all extremely helpful and friendly. They put effort into making my stay easier and happier.

Leisure Self

6/10

Pleasant

19 Nov 2019

Verified traveler

Room is ok. Sound proof is very bad. Can hear next door clearly. Especially if you got bad luck of noisy neighbour.

Leisure Partner

6/10

Pleasant

19 Oct 2019

Verified traveler

Basic stay in the inner-city

Despite being only a few blocks from the old port, the Best Western is in a bad part of town, littered with rubbish, construction and scroungers. If you need to be in the area, then its about as good as it gets, but that's not saying much considering the competition. 2.5/5

8/10

Excellent

26 Sep 2019

Frank

Toilet was not clean under seat.shower door would not close properly.

Leisure Family

2/10

Poor

30 Jun 2019

Verified traveler

Unhelpful inflexible staff

Needed to change the booking due to business, considering best western is a huge brand they were completely inflexible and unhelpful. I won’t be using best western hotels again.

Partner

2/10

Poor

13 Jun 2019

Natalie

If you want to play roulette with your life

Horrific - location is dismal and to be honest completely unsafe, staff member attempted to break into our room at 1:30am, dirty room, poor all around - avoid at all costs

Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Short walk to vieux port. Busy road and lots of street noise but the windows are well insulated and is quiet when closed. Recommend higher floors for more distance from street level.

Leisure Family

10/10

Exceptional

27 Mar 2019

Verified traveler

Best breakfast!

Very pleased. Convenient location. The breakfast alone is worth staying here.

Partner

8/10

Excellent

31 Dec 2018

Verified traveler

Lovely hotel with nice decore. I found the air system drafty and the bed uncomfortable. I stayed in a single room but the bed was about a double. Hotel is on a busy street with the trams.

8/10

Excellent

15 Oct 2018

Verified traveler

Nice

Overall very nice hotel. Close to the port and all amenities and restaurants. The bed was a bit hard.

Partner

8/10

Excellent

30 Sep 2018

Diana

Very nice hotel and close to “vieaux port” and excellent restaurants. The hotel was difficult to find. It has a small door front in a building with other stores. Very busy area. Thev staff were very pleasant and helpful.

8/10

Excellent

05 Sep 2018

Paul Ernesto

we had a good experience
the reception was very cordial and when we asked for local things to see she helped us immediately
breakfast is good and the condition of the room was clean and what we required

Partner

8/10

Excellent

05 Sep 2018

Verified traveler

Well located

Great location for le vieux port and station. Helpful staff. Good choice in my view for the price. Would probably stay there again in Marseilles.

2/10

Poor

04 Sep 2018

Sophia

This hotel should not even be on Expedia , even though we booked it and paid for it but when we went in and saw the room we left right a way .

8/10

Excellent

04 Sep 2018

Terry

Central location near the harbour easy access to trams lare rooms free coffee 24hrs

8/10

Excellent

03 Sep 2018

Bruce

Great Location

Ideally located a 10 min downhill walk from the station and 3 mins from Vieux Port on Cours Belsunce,Lovely clean rooms with everything needed,Staff really friendly,Yummy breakfast.Tram stops right outside,Don’t take a taxi from station as they’ll say there is a 20 Euro minimum payment,This really is the place to get the Uber app or gen up on public transport before you go.

8/10

Excellent

03 Sep 2018

Alonso

Very convenient location close to main attractions. Clean and very friendly staff

Family

6/10

Pleasant

02 Sep 2018

Luis

Far too small room
Staff just OK
Price OK
Location Good very close to importand Vieux Port
Area is a little siddy

8/10

Excellent

18 Jun 2018

Carlos

Good value for the money.

Perfect for 1 or 2 night stay, close to Old Port without all the noise, 10-15 minute walk from train station.

Partner

6/10

Pleasant

16 Apr 2018

Verified traveler

Clean; very close to the Port and shopping area. It is just 10
Mins away from St Charles Marseille train station

10/10

Exceptional

08 Apr 2018

Kelly

Nice hotel close to Old Port

We stayed one night before the cruise and one night after the cruise. Small hotel within walking distance to the Old Port. Yasmina at the front desk was very pleasant and helpful. She went above and beyond to help made our stay at Marseille wonderful. Would highly recommend this hotel.

4/10

Poor

04 Apr 2018

Verified traveler

Bad selection

No parking near the hotel
Terrible area
Very bad smell
Absolutely not recommended at all

Family

6/10

Pleasant

27 Oct 2017

Verified traveler

Great location

Rooms are very small. Front desk staff very friendly and helpful

8/10

Excellent

24 Aug 2017

Andrea

Very convenient to Old Port, restaurants and Tram

Just stayed for one night but all fine. Even sampled Pastis at happy hour!

4/10

Poor

17 Aug 2017

Charles

Excellent position but substandard Best Western

The hotel is well positioned for the St Charles railway station and the Vieux Port.
We stayed in 2 different rooms.
Both had lighting deficiencies (blown bulbs and broken fitting)
One had no chair.

Breakfast was very poor. The milk ran out. The croisants ran out. The orange juice ran out. The pain au chocolats were stale. The fruit, meats and cheese were very limited. The breakfast room chairs were hard. There was only one member of staff on duty and she couldn't cope.

8/10

Excellent

25 Jul 2017

Verified traveler

Basic but clean!

The hotel was basic but clean, only let down by the lack of a lock on the bedroom door. Central to everything we needed, we spent our first night in Marseille here. The staff however, were fantastic - nothing was too much trouble. For a one night stay over this hotel will meet all your needs.

8/10

Excellent

30 Jun 2017

Han

Close to old port and train station

It was easy to navigate to this hotel and staff also give suggestions on places to visit.
It is close to the old port which makes a walk relaxing and no worries about missing any transport back to hotel.

4/10

Poor

19 May 2017

anonymous

Hotel room mix up

Staff gave copy of our room key to other hotel resident and he opened our room , my husband only have underwear on . Glad i wasnt in the room . What about if they stoled our stuff, luggages and valuables ? It took our whole 2 days stay before they were able to fix the room mix up. The manager and couple of receptionists were nice . Cant open our drapes because neighbors able to see inside of our room .

8/10

Excellent

14 Apr 2017

Verified traveler

Convenient and clean hotel, very helpful staff

The hotel is located on a main street and is very close to the old port of Marseille. It is in a great location to walk and explore the old port, specialty local food areas, museums/historic buildings, and various shopping districts. The staff members are friendly and very helpful.

Partner

10/10

Exceptional

24 Nov 2016

Brian

City Break Hotel

Very nice hotel and great base for exploring Marseille.

8/10

Excellent

14 Nov 2016

Mike

Nice hotel near Marseille old port.

Stayed one night while visiting Marseille. This is a nice little hotel very close to the Centre Bourse and the old port, well within walking distance of the sights of the city, as well as the St. Charles rail station. My only criticism of the hotel is that the wifi could definitely be improved.

Family

4/10

Poor

01 Oct 2016

Shamiram

Disappointed.

The area is dirty. There were dirty laundry and a bucket of dirty water in the hallway. Very hard to park almost got into accident. Aim very very disappointed at best western. I felt like I was in third world country not in France.
Here

Partner

8/10

Excellent

27 Sep 2016

Vlad

Good location

Good location: pretty close to both city-center and train station, nice staff, small, but clean and comfortable room.
Lack of refrigerator.

8/10

Excellent

20 Aug 2016

amanda

Great central location

Hotel within 10 min walk from station, 5 mins from port and main shops. Hotel clean, breakfast basic but nice to have open access to coffee machine in restaurant.