Relax Hotel Kenitra

50 reviews shown

2/10

Poor

13 Nov 2025

John

Please see other review for explanation of what was not good about hotel in general. But for this specific stay, the date was booked incorrectly. I immediately changed the reservation and informed Relax hotel of the situation via a phone call. Relax told me over the phone that I would be able to receive a refund if I spoke to reception about it in person at check in. But then they refused this upon checking in. Awful stay on top of everything else.

Business_and_leisure

2/10

Poor

12 Nov 2025

John

I try to avoid leaving negative reviews. But this stay needs to be addressed…everything was awful. To start off, I called days in advance and asked to confirm that check-in was at 12:30pm. Upon arrival at 12:30pm, I was told that check-in wasn’t until 3pm and maybe my room would be ready by 3pm. It was finally ready at 2pm. In the meantime, I ordered tea at 1pm; and it wasn’t even ready until 2pm, brought to the room when I no longer wanted it. The room was not the cleanest, there were only 4 channels on TV, no availability of casting to the tv, and tons of loud sounds both above and outside the room. Above the room sounded like someone slamming a chair on the floor repeatedly, and outside sounded like a loud argument. I had to leave early, and paid for the tea upon leaving, but two days later received a message on WhatsApp from the hotel saying there was an outstanding balance for the tea. The person who messaged me tried to argue saying I didn’t pay for the tea, but finally accepted that I had already paid for the tea in cash. Awful experience. Do not recommend due to false advertisement of check-in time, poor customer service, slow restaurant service, unclean rooms, loud noises, false advertisement of ample tv options, and finally, the pictures make the hotel look much nicer than it actually is.

Business_and_leisure

8/10

Excellent

21 Jun 2025

Churchills Otieno

Good

Business

6/10

Pleasant

14 Jun 2025

Consuelo

The check-in was great, reception staff make you feel at home, perfect customer service , great smile and information. But after, rooms are not so welcoming they need to be checked by the management and fixed, a lot of things, everything are very updated, and not so clean, I has been a guest at this hotel, and many others relax hotels for years, and I had seen it’s good, great and bad management like now , management and where need to be on top of the premise, have a hotel it is not only the building structure maintenance it is a huge factor in the comfort and happiness of the quests, and full-fill the price we pay for night. And don’t make us think to look for another place to stay next time, breakfast included was a plus, but restaurant staff not so great they need more training. I hope one day this hope will be match the quality with the price.

Partner

10/10

Exceptional

08 Jan 2025

Verified traveler

A relaxing and comfortable stay

A very relaxing and pleasant stay and great location in kenitra
Very nice decor to the lobby area
Very clean and immaculate rooms with comfortable bed and pillows and a piping hot shower
A bonus is coffee and tea in the room and refrigerator
The only thing missing is no hair dryer in the rooms and not many european channels on the tv
Also the wifi was at best intermittent
The breakfast is very generous and delicious with an assortment of salads eggs croissants and pastries excellent coffee (only the mint tea and the soup needed to be hot)
The pool area is very quiet with a beautiful garden ( and even better a friendly cat to greet you)nice jazz music in the background
The pool was little cold ( as it was winter) only the birds can take a bath sorry!
Despite the minor shortcomings I highly recommend this hotel for any stay in the kenitra area

6/10

Pleasant

07 Aug 2024

Mohammed

Loud noise of dogs barking and night time.

Leisure Self

10/10

Exceptional

02 Jul 2024

Mosab

Good service

6/10

Pleasant

09 Sep 2023

Abdur

10/10

Exceptional

26 Jul 2023

Saifuddin

Grest Sana was very nice at the desk

Partner

8/10

Excellent

19 May 2023

emad

Top

Leisure Family

10/10

Exceptional

17 May 2023

Kerry

Hotel was in a shopping center so had plenty of parking. Rooms were extremely nice. Staff was really great and spoke multiple languages. Youssra and the other women in the restaurant were very kind. Breakfast was free even though the Expedia listing didn’t say it is free. Great food. Overall 10/10

Business

10/10

Exceptional

22 Feb 2023

Mouhcine

As I walked in I was greeted by Yousra at the front desk . Very friendly good customer service definitely recommend this place .thank you

Family

10/10

Exceptional

16 Sep 2021

Consuelo

Great stay, our stay this time was an amazing experience, starting by Nehza at the front desk she was very helpful. The restaurant staff very nice...the director is amazing always greeting and very attractive to the hotel guests needs...in general all staff were very helpful.

Business

2/10

Poor

21 Apr 2021

Consuelo

Very very disappointed returning guests

We are returning guest to the hotel and we were disappointed with the hotel before, but we need to travel to Kenitra and the hotel is the only hotel near to where we has to be.... The check in went well the lady at the reception were great and very welcoming her name is Abir, in the room we were surprised again everything clean and in order, a welcome serving of snacks and water were on the room for us, but after 8 pm everything start to go wrong, no TV channels were working, no hot water in the room, the phone line didn't work, the air conditioning didn't work only the heater in a very hot weather of Kenitra, so we went to the front desk to talk to them to find out that they were awera and they were trying to fix the problems, but the air conditioning system was set up only for heater no air conditioning will be available until the month of May.... So ridiculous.. Every customer is not the same if the hotel advertising air conditioner howcthey will program it on their preferences... Not acceptable.. We also went to the restsu9, amazing servers very helpful and friendly the food were fairly good, you can notice that they are trying hard to please the customer..disappointed review will cotinue..

Friends_and_family Family

2/10

Poor

12 Apr 2021

Consuelo

Horrible experience at the Relax Hotel of Kenitra

We had 3 nights at the Relax Hotel this time, and as I stated ain the previous review every was nice and clean at the check in but after a while in the room everything went wrong, we couldn't have air conditioning, because is programed to work in the month of May, at the check out the guy at the reception wants to charge me for all my stay and food that we ate in our stay, thanks god I was aware of it because I only supposed to pay the taxes of 3 nights around 66 dirhams...

Friends_and_family Family

6/10

Pleasant

28 Oct 2019

Verified traveler

Beds 🛌 mattress seems like old
Soft and uncomfortable
Might need replacing to new ones i think
Otherwise hotel 🏨 is very good
Nice location if you have car

Partner

6/10

Pleasant

16 Sep 2019

Yassinove

There is no need to have a refrigerator and A/C in the room if they’re off when you’re not in your room. Housekeepers often let windows open, welcome mosquitoes.

Business Self

2/10

Poor

15 Aug 2019

Consuelo

Un happy customer

I stsyed at this hotel many many times in the past two years and I always have some disappointments, and this time we were six days, five nights at this hotel and I had few problems from the first moment that we entered in the room, I hope the hotel management read my reviews and all the others unhappy customers that take time to write our disappointments here with the only purpose of our stays at the relax been more relaxing and less stressful. I want to thank to the few staff members that one way or the other make our stays good, and shame for the others that does not do theyy job correctly. I appointed to one of the staff that she tried to please us. that they should check the rooms before they said are ready for a new guest to come in, not to try to clean or fix all the problems there when the guest are inside the room, that is why every hotel have service clerk and supervisor..I will comeback to this hotel to give another try, but is we get another disappointment we won't comeback again. I hope this time they take very serious my review at this moment, To the hotel staff please do not wait until I am inside the room toread my reviews, take all the reviews accountable and try to fix all the mistakes, like. Room cleanness, TV service, Air conditioning works, bath towels and bedding are proper clean (white not gray color). This time we didn't wasted time to pay for breakfast based on previous experiences... take in consideration the hotel highly price.

Family

4/10

Poor

31 Jul 2019

Consuelo

Very unhappy returning guests 😔😔😔😔

We had stayed in this hotel many times in the past year due to family trips, and everytime we have something positive and something negative, I always said price is very high for the quality of service, but we comeback. This time almost everything was negative, starting for our room was awful, was the last room in the second floor hallway, when people smoke outside we had the smell inside, noisy..., plus the TV channels didn't work proper, and the worse the bed was not changed in long time and the bathroom was very dirty and room. Floors was not Clean either, the breakfast was awful, they changed the menu or the chef and we couldn't eat nothing that satisfied us, it was the worst stayed we had at this Relax.
The only positive thing was the girl at the front desk noticed by my ID that my birthday was coming and hers was a day before mine, so we had a nice conversation about it.....i wish I can remember her name... As I said before we had been there many times and only two staff members remember us and greet us with a welcoming smile..
I will give another try to this hotel if they don't improve and make us feel welcome for the high that we paid for our stayed we will look for another hotel where to stay in our future trips to Kenitra..

Family

4/10

Poor

30 Jun 2019

Verified traveler

Noisy we can hear road cars noise and nuisance
I order 1bottle if water they bring 2 and the server was not happy to take it back so I took the 2 bottles and I pay for it
Also they charge me tax on the room ??????

Leisure Self

8/10

Excellent

23 May 2019

Consuelo

Good overall

It is okay, price is way too high, breakfast should be more presentable, not a lot of uncoordinated foods and most of them cold..

Family

8/10

Excellent

23 May 2019

Consuelo

Good choice, but price is too high.

Amazing, we love this hotel, we always stayed there in our frecuents family trips to Kenitra, the only bad thing about this hotel is the price is too high if you compare with others Relax hotels prices for one night in this hotel is always double compare with others even Marrakech and the newest one in Casablanca....

Family

10/10

Exceptional

04 Oct 2018

Consuelo

Overall was a good stay at the relax hotel of Keni

Overall was good, the service was great, the front desk ladies give us a warm welcomingto the hotel, and I was very surprised of One of the spoke English very well, and she is ver sweet(I think her name is Wislam), I purchased the breakfast and was very good, a little disappointed that I asked for expresso and it was not included on the price I paid for breakfast, and the price was a little too hight.....

Family

8/10

Excellent

05 May 2018

Olivier

Good hotel, just a little bit nosy due to the road close to the hotel...

2/10

Poor

02 Apr 2018

Verified traveler

The room was dirty and hot. There’s no iron, no shower or bath amenities.
We ordered tea, the milk was spoilt.
We paid for two nights, ended up leaving after an hour.
If you’re coming to kenitra, stay in Rabat and commute, or stay at a different hotel.

8/10

Excellent

11 Jan 2018

Verified traveler

Good staff.

A bit expensive for what it offers

6/10

Pleasant

11 Jan 2018

guest

40 euros should be the price like Ibis

Good staff but needs some work above all at breakfast:service and product.
Concierge are the best...very helpful with bags.. the door, the umbrellas when it rains..

6/10

Pleasant

17 May 2017

SOPHIA

NICE HOTEL, CONVENIENT LOCATION .

IT WAS VERY NICE ,, THE ONLY THING I NOTICED IS THAT HOTEL WILL CHARGE A FULL BREAKFAST PRICE FOR JUST A COFFEE. I LIKED THE SECURITY AND THE STUFF WAS VERY HELPFUL AND FRIENDLY.

4/10

Poor

17 May 2017

Chris

Shower so small I couldn't get in it...

My wife and I got a room that smell bad (mildew) and the shower was so small that I couldn't get in it without pressing my back against a cold wall of the shower. The bed was not comfortable. Breakfast was OK, but not great. The worst breakfast we had our whole time in Morocco.

8/10

Excellent

21 Apr 2017

Wayne

Relaxing at the Relax Hotel

It was very relaxing...

Partner

10/10

Exceptional

18 Feb 2017

frequent travel

Convenient, great hotel

About 30 minutes from Rabat-Sale int'l airport, this hotel is right off the highway in Kenitra. Conveniently located next to a restaurant, a Marjane store, and Pizza Hut, the hotel also has a good restaurant inside. The wifi is strong throughout the facility, and the room was clean and very comfortable.

8/10

Excellent

08 Feb 2017

Gigi

Nice Hotel

For being such a small city it's a very neat hotel.... Wifi Ok, comfy bed, clean, English channels, nice room.... The staff is kinda rude.... But other than that is great!

10/10

Exceptional

03 Feb 2017

Mary

Convenient and clean hotel

Very convenient location just south of town with access to major roadways. Right next to a major supermarket. Good wifi.

Partner

8/10

Excellent

14 Jan 2017

Misha

Very Nice hotel

It was difficult to find but it was a very nice hotel. Would definitely stay again. It was a bit pricey and we had to pay extra for breakfast.

6/10

Pleasant

03 Dec 2016

Verified traveler

Value for money but could be better.

Toilet door handle and bin lids were broken. Towels smelt bleach.

Cafe and food was good for dinner or lunch.

Buffet breakfast was nothing special.

Wifi doesn't work well in rooms

8/10

Excellent

15 Sep 2016

Fatna

Perfect for business

Everything went smoothly and the security guys were so helpfully.the reception and restaurants stuff were smiley

8/10

Excellent

19 Jul 2016

Verified traveler

Very clean and nice

Very comfortable calm and clean place to stay everyone was respectful and great customer service

8/10

Excellent

07 Apr 2016

Waheed

nice clean hotel with wonderful shower!

Like all modern hotels, after arriving, entry to room is using electronic key card, and again, key card to switch on the lights and electric to the room.
Room was neat and clean with several towels in the bathroom and a small soap bar. Our view was to the front of hotel, so the main road, but it was always quiet and peaceful as not much traffic even in the morning. The temperate of the room was nicely moderated, but there is a control panel which lets you cool or warm the room as you like. My wife complained about only 1 thing - no hair-dryer in the room. Otherwise everything appeared neat and clean. The wifi connection was excellent and quite fast.
As other reviews have also mentioned, there's a window looking from the hotel room into the bathroom - strange why they didn't use a clouded/stained window design for privacy? For a couple, it's no problem, but keep this in mind with kids as there's no way to cover the glass panel. Otherwise, the best thing about the room was without doubt the shower - there's a normal small head mounted half-way up, but there's also a shower head on the ceiling (\"rain shower\"), which you can switch on using the push-button on the panel. But be mindful as the water can sometimes leak out of the shower cubicle. We didn't have any problems with hot water, it was always available and constant, ever after a long shower.

Be mindful that on check-out, there is an additional charge, \"tourist tax\" (\"taxe de sejour\") of 11 dh per person, per night.

Partner

2/10

Poor

04 Nov 2025

Joel

Une chambre avec fenêtre qui ne ferme pas correctement et laisse passer tous les bruits de la route en dessous.

Business

8/10

Excellent

09 Jun 2025

Verified traveler

Nice hotel, good service.

Nice hotel with good service. A special mention to polite and attentive Manal at breakfast.

Business

8/10

Excellent

31 May 2025

richard

Hotel top pour 1 escale d une nuit. En zone industrielle proche marjane kitea etc...
Personnels au top .

Business

8/10

Excellent

15 Aug 2024

Elodie

Rien

Leisure Partner

10/10

Exceptional

02 Aug 2024

NADIR

Excellent !!

Leisure Self

8/10

Excellent

05 Jun 2024

Diego

Bueb hotel y personal muy amable

Facil acceso, personal muy amable, un poco de ruidos en las habitaciones.

Business

6/10

Pleasant

19 Oct 2023

Patrick

Bruyant

Bruyant avec les chambres voisines, état des sanitaire défectueux

Business

8/10

Excellent

28 Sep 2023

Thomas

Deuxieme sejour agreable dans cet etablissement. Bon accueil et personnel tres gentil. Un remerciement particulier pour youssra pour sa gentillesse et la qualite de son service.

Business

8/10

Excellent

02 Sep 2023

Patrick

Bruyant extérieur
Aboiements dès chiens errants

Business

6/10

Pleasant

02 Jun 2023

PierAntonio Mantegani

visit to Kenitra

The structure looks good but more careful ordinary maintenance would be needed in general, I had a problem with the shower, unfortunately not resolved. The staff is sociable and attentive. cleaning is good, if you don't feel like going out, find an internal restaurant, few selections but good. Acceptable price.

10/10

Exceptional

26 Jul 2021

Jonathan

Tout c’est bien passé , un personnel et un accueil chaleureux, je recommande

10/10

Exceptional

08 Jul 2021

Verified traveler

Deuxième séjour. Toujours un accueil parfait, personnel très gentil . Les chambres sont belles et très propres, de manière générale l’hôtel est franchement à rénover. Le buffet est amélioré, plus de choix, merci pour tout et à la prochaine fois.

Business Self