Name: Mercure Karawang
Address: jl.galuh mas raya, teluk jambe - karawang barat, H9019, Karawang, 41361, ID

8/10

Excellent

29 Jul 2026

Craig

Friendly staff

10/10

Exceptional

29 Jul 2025

Alexander

Wonderful bed and shower. Comfy rooms.

Leisure Family

4/10

Poor

09 Jan 2024

wong

Ant around and smelly towel

Business

10/10

Exceptional

08 May 2023

IDRIS

Excellent keep it like that

Leisure Family

2/10

Poor

14 Apr 2023

Joon Loong

This hotel is not even up to 3 stars standard.

Business Self

8/10

Excellent

12 Jul 2022

Pupung S

It was a ver clean and convenient hotel.

Friends_and_family Family

8/10

Excellent

09 Jan 2019

Mohd Hirman

Good location but poor reception

Reception do not have proper booking record for my booking.
I booked 2 nights but they prepare only for 1 night.
I booked smoking room but rooms is not ready
I asked receipt when checkout but they said it already issued by hotel.com but i actually paid it at hotel.

However, hotel location is near to few shopping mall. Many restaurant nearby and not far from KIIC

8/10

Excellent

21 Jan 2018

Hanli

Nice hotel but spa needs improvement

Being a fairly new hotel, the conditions are good in terms of cleanliness, comfort, food and overall environment. The staff are very helpful and hospitable. I only have comments on the spa for improvement. Firstly, the lights are too bright for relaxation. Service level of therapist and hygiene must be improved. I apparently saw the therapist hung back the same robe for the next customer. The therapist should also have the courtesy to wait for me change back my clothing before clearing the room. That was quite disturbing. I will return to the hotel for staying but not visit the spa.

8/10

Excellent

16 Jan 2018

bindu

Nice hotel with good breakfast

I was pleasantly surprised with this hotel in Karawang. Check in was damn fast and easy. Rooms were decent. Bathroom was quite small though, especially toilet area. Otherwise no complaints on room, it had amazing view from room.
Breakfast was really good and staff were courteous. In Room dining options could have more asian menu rather than just japanese.

I would recommend this place in karawang.

8/10

Excellent

30 Sep 2017

Fitrotul

Breakfast was average, good location near to the Malls area with walking distance, room was comfortable but at late night you can hear the loud music from the Hotel bar especially on Weekend.

Family

8/10

Excellent

20 Apr 2017

Verified traveler

Acceptable

Acceptable

10/10

Exceptional

06 Jul 2016

Verified traveler

nice hotel close to all shopping mall

the hotel is very beautiful, clean and nice to stay.

10/10

Exceptional

12 Jun 2016

david

wonderful hotel, possibly the best in karawang

great experience, hotel staff can not do enough to make stay good. very good facilities including pool. location great, near shopping malls. seems very busy, but no noise intrusion in hotel. felt like a safe area to be, but many security at and in malls, not sure why as i walked around at night with no personal security concerns. but i am used to living in large citys and this probably helps with personal confidence. Hotel is beutifuly appointed and exeptionally clean. the staff are wonderful and very attentive. Breakfast was interesting, not western, chicken porridge not my taste, but flavour appreciated by many Japanese clients. not much english spoken in Karawang, especialy outside hotel, but with a little indonesian got along very well. can not say enough to recommend this hotel when staying in Karawang

10/10

Exceptional

24 Dec 2025

INTEN

夜音楽の低音ベース聞こえる

Business

6/10

Pleasant

28 Nov 2025

Tomoyuki

英語で対応できるスタッフが少なかった

Business

8/10

Excellent

28 Sep 2025

MASAHIKO

最初にタオルがなく依頼が必要だった。
ただすぐに用意いただいた。

チェックイン少し時間がかかる。

8/10

Excellent

12 Aug 2025

MASAHIKO

Sometime I take this hotel and it is cofortable specially staff s are kind to help.

Leisure Partner

8/10

Excellent

18 Jul 2025

HIROSHI

ゴミ箱が汚い。

Business Self

4/10

Poor

12 Jul 2025

YOHEI

あまりきれいではない

2/10

Poor

30 Jun 2025

KATSUO

部屋の所々に古さがありシャワーの水がドブの臭いがした。隣の音も響き修繕をした方が良いと思う
サービスも良くないです

Business Self

8/10

Excellent

18 Jun 2025

MASAHIKO

Wanted room service menu in the room. there was no hanger in the cabinet.

Leisure Partner

6/10

Pleasant

01 Mar 2025

Iwan

20250301 review

Air showernya, pas pertama keluar, agak bau.
Pintu berat banget, perlu tenaga extra buat ngedorongnya.

6/10

Pleasant

09 Nov 2024

INTEN

道路沿い之部屋とっても煩い　夜寝れず

10/10

Exceptional

20 May 2024

Akihiro

良かったです

Leisure Self

8/10

Excellent

11 Dec 2023

sungkwan

가격대비 지낼만 합니다

가격대비 만족합니다
조식도 맛있고 서비스도 괜찮았어요
주변에 편의 시설도 좋았어요
다만 호텔룸에 카펫이 조금 지저분하고
로컬투숙객들이 아침에 복도에 앉아있는 모습이 보기에 안좋았어요

Business

8/10

Excellent

10 Dec 2023

sungkwan

가격대비 좋아요

가격대비 아주 좋아요

Business

6/10

Pleasant

29 Oct 2023

Verified traveler

최악의 방음

무슬림이 아니라면 정말 최악이에요. 도심에 있다보니 무슬림 방송이 밤새들리네요.

Business

8/10

Excellent

07 Aug 2023

Masahiko

There are many restaurants nearby, that's convenient. The staffs are generally friendly and kind. Only room facility is rather old. I found only the towels big so wanted some face towels..

Business

8/10

Excellent

03 Aug 2023

Masahiko

Staffs are generally kind and friendly. Roon facility is not bad but a bit old. Not many choisces of the hotels and it is fair levle to stay.

Business

4/10

Poor

28 May 2023

yasuhiro

掃除が全然できていなく非常に汚い。違う部屋の友人2人も全く同意見

4/10

Poor

02 Apr 2021

makoto

値段の割に
部屋があまりきれいではない
朝食が粗末

Self

6/10

Pleasant

29 Aug 2019

Ken

Wifiの繋がりが良く無かった。

Leisure Self

10/10

Exceptional

13 Aug 2019

ran

毎週日曜日に開催される朝市のために、ここに泊まりました。
スイートルームには広いシャワールームがあり、何と言っても浴槽は大きくて深くとても快適でした。水圧は少し弱いのでお湯を溜めるには少し時間がかかります。
スタッフの接客は素晴らしく、トラブルにも迅速な対応でした。
朝食は5段階中３。補充がされていなく空のままのトレーが目立ちました。朝市やモールなどにも近く、便利な場所です。

Leisure Family

10/10

Exceptional

14 Jul 2019

Verified traveler

Pelayanan yang memuaskan dan tempat yang menyenangkan

Leisure Family_with_children

8/10

Excellent

10 Jun 2019

jusak

Libur lebaran

Proses cek in agak lama krn sehari sebelumnya hotel full dan cek out bersamaan di waktu yg mepet. Tp petugas cukup sabar melayani dengan senyuman.

Family

8/10

Excellent

07 May 2019

Verified traveler

this is a good hotel to stay in karawang.
if we could get 2 tooth brash for 2 persons,
it will be better hospitality for travelers.

Business Partner

8/10

Excellent

28 Feb 2019

PCR

非常にきれいなホテル。周囲にモール等もあり、便利

Business

8/10

Excellent

16 Dec 2018

Verified traveler

清潔感あり、設備も良好です。
エレベーターが止まったりして良くありません。

8/10

Excellent

09 Nov 2017

PC

快適なホテル

広がり続けるカラワンに位置するホテル。建設後間もなく、非常にきれいで快適なホテル。日本料理レストランもある。

8/10

Excellent

09 Nov 2017

PC

快適なホテル

急速に発展し続けるカラワンに新設されたホテル。室内も広く快適に過ごせた。ホテル内には日本食レストランもあり、朝食も美味しかった。

2/10

Poor

25 Aug 2017

AKI

Staff & System is the poorest level (スタッフレベル最悪レベル）

事前決済したにも関わらずホテルで確認できず、30分待たされた挙句に、後日ホテルから二重請求あり（勝手にカードから引き落とし→カード履歴にも2回分の請求あり）。ホテル自体の設備・環境が良いだけに、宿泊費を架空請求し、勝手にカードから引き出す辺りはホテルのシステムは最悪。色々なホテルに宿泊したが、こんな悪徳ホテルは初めて。
クレームをつけ返金請求中。好きだったホテルだけに残念。受付女性のスタッフレベルが過去最低レベル。チェックインまでも30分以上・・・設備の良さにスタッフがついていっていない
朝食はとてもおいしく、品数も多い

6/10

Pleasant

09 Dec 2016

KENICHIRO

ショッピングセンターの近くで便利

朝食は種類も多くよかったですが、野菜サラダバーの内容はもう少し充実して欲しいです。

8/10

Excellent

16 Sep 2016

おじさん

KCP モールに隣接した　便利な立地

新しく清潔で、便利な立地です。
日本食レストランくのいちは、真の日本食とは言えないけどカラワンの立地を考えるとまあまあと思いましょう。
カラワンのため、ビール、酒の購入はまづ無理です・・・。
両替もホテルフロントでは　ドル　のみ。　モール内にあります。