Name: Surestay Plus By Best Western Roanoke Rapids I 95
Address: 136 Sheraton Drive, Roanoke Rapids, 27870, US

8/10

Excellent

20 Jul 2026

John

Good value for the money. Room was decent, location was convenient. There were a lot of places to eat within 1-1 1/2 miles. Staff was friendly and helpful.

Partner

4/10

Poor

19 Jul 2026

Joseph

Amazed at the condition of this property. This place is not the cleanest. This place needs a total rehab.When we booked we were told there was a pool only to find out it did not open this year. Having 2 teens traveling with us was a let down.Went to my car when it was dark out and noticed no lightning at the entrance. Told front desk and she laughed and said sometimes they work and sometimes they dont.Next we find our toilet is clogged before we even used it. Went to the front desk to report it and was handed a plunger to do it myself. Rates our cheep but place is not up to par. How Best Western could put there nane on this place is beyond me! Only good part was the beds and the air was cold.

2/10

Poor

18 Jul 2026

melissa

Pool is empty even though it shows photos of the pool on ad. Then there was a roach in the bathroom. Checked out an hour after being there.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Conita

Staff and stay was great

6/10

Pleasant

11 Jul 2026

albert

Too expensive for what it is.... You're better off spending the extra $25 for another one.

Self

6/10

Pleasant

07 Jul 2026

Kmberly

The sausage was rubbery. The bagels were very, very hard. Not the usual hard. No fruit. Very disappointing.

6/10

Pleasant

27 Jun 2026

Charisma

Definitely not the cleanest or updated. The basic breakfast was sufficient though and staff were friendly. It was the cheapest non-motel that we could find in the area.

Family

4/10

Poor

26 Jun 2026

marcell

The experience was not to my liking the staff was fine 1 staff lady was not nice to my mother at breakfast. Overall stay was ok the parking area needs to be cleaned

Family

8/10

Excellent

24 Jun 2026

Asya

Nice, but old scratching furniture

Partner

2/10

Poor

21 Jun 2026

Greg

Thanks to the hard-working staff who did their best representing a dilapidated property. This objectively fact based review does not reflect the single person staff working upon arrival/departure. One of our two rooms was ridiculously filthy with bedding strewn about the room upon arrival; palmetto bugs and roaches were all over the place in both our rooms and the substitute room offered (because of the uncleaned room) had an observably intoxicated individual lying in the hallway near the door. Total horror show to be blunt. On a good note, our car was not broken into during our less than 10-hour stay. We were traveling for a family funeral and are so disgusted with this awful property; wishing we’d just driven through the night or slept in our car.

Family

10/10

Exceptional

21 Jun 2026

Norman

Good, quick stay hotel.

Family_with_children

2/10

Poor

14 Jun 2026

David

Roaches in the room

Friends

10/10

Exceptional

13 Jun 2026

Jonathan

Clean room comfy bed I would come back

Partner

6/10

Pleasant

10 Jun 2026

Darius

The breakfast was ok but the overall upkeep was so so

8/10

Excellent

09 Jun 2026

Michael

Property was clean. Internet was spotty. Staff said that repairs were going to be made. The stay was good for what was needed.

Self

6/10

Pleasant

08 Jun 2026

Brenda

The front glass door is filthy. first impression. the check-in staff were nice, the room was ok, but the bathroom needed a deep clean.

Partner

10/10

Exceptional

07 Jun 2026

Kathleen

Good location, clean, though old, room and nice staff. Good for a stop for the night.

8/10

Excellent

04 Jun 2026

Luisa

They had no laundry soap to sell and the washing machine and dryer stacked in an odd place in the hallway. Otherwise it was good.

Partner

8/10

Excellent

30 May 2026

Linda

Staff was very nice the place could used some repairs and painting in the rooms

Partner

6/10

Pleasant

25 May 2026

Nicholas

Sticky floor. Bathroom could be cleaner. Cigarette burn in the sheet.

You get what you pay for.

Self

6/10

Pleasant

24 May 2026

Ellen

It listed a pool, but there was no water in the pool. The shower was lukewarm and when I turned it off, the water continued to run. I was able to get it down to a slow stream. I was going to mention it to the clerk, but I couldn’t find anyone.

Self

8/10

Excellent

14 May 2026

Robert

Needed waffles for breakfast.

Partner

10/10

Exceptional

11 May 2026

Carolyn

This is our “go to” hotel when we visit Roanoke Rapids. The staff & management is exceptionally friendly. We always enjoy our stay & plan to continue frequenting them.

Partner

6/10

Pleasant

10 May 2026

Ernestine

Clean rooms but not well organized. The sink was not within the bathroom.

Partner

8/10

Excellent

10 May 2026

Curtis

Breakfast good sausage and eggs. And basic items. The bagels had been around a while but once toasted were fine. Overall above average breakfast

Partner

4/10

Poor

07 May 2026

Mo

Hotel is outdated and a lot of thing in our room were broken. There were poorly patched up holes in our bathroom and 2 of the drawers wouldn’t close properly and kept opening up by themselves.

Family

8/10

Excellent

05 May 2026

Donald

Breakfast was minimal. No waffles, no yogurt.

8/10

Excellent

04 May 2026

Carol

I could have spent 20 less on similar property/hotel.
The hallway walls were dirty, and I wondered about the cleanliness of my room. I did not have breakfast.

4/10

Poor

02 May 2026

Cynthia

Breakfast was horrible. The bagels were moldy and they did not have much to offer. The grounds around the hotel were overgrown and not kept up at all. There was toothpaste on the bathroom faucet and a quarter on the closet floor which told me that they didn’t clean in between guests. I do not recommend this hotel!

Self

8/10

Excellent

29 Apr 2026

amy

Safe and comfortable stop on a long trip. Staff was very pleasant, and we slept very comfortably.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

james

everything that motel controlled was excellent. Weather they didn’t control

Partner

6/10

Pleasant

28 Apr 2026

John

T

4/10

Poor

24 Apr 2026

Star

We found dead bugs in our room so we switched rooms. The floors were damaged in both rooms. The good thing, the beds were very comfortable!

Friends_and_family Family

4/10

Poor

20 Apr 2026

Manon

Took 3 tries to find a decent room. First one was loud, second reaked of cigarette smell, last one was just OK.
Not very clean ... dirty moldings and dust.
Very loud AC
Breakfast was horrible ... burnt coffee and not even yogurt available.
The woman assigned for the breakfast was too busy checking her phone and blasting music to do her job.
I think it now caters mainly to working crews.
We had been to this hotel before and it used to be nice. It has deteriorated immensely and we will never stay there again.

Partner

8/10

Excellent

19 Apr 2026

Kimberly

The check-in was quick and easy. The young woman at the front desk was very friendly. The room was comfortable and was a perfect stop over for a road trip. Breakfast could be improved. Warmers weren’t filled and when the eggs did come out, they were cold. Plenty of bagels, but out of English muffins. Coffee was good. The stay was good for what we needed.

Partner

6/10

Pleasant

18 Apr 2026

Ralph

The bathroom was totally unacceptable! Large cracks around base of toilet and awful job of caulking very dirty!! Toilet handle falling off. Similar situation with shower faucet. Breakfast was ok. No yogurt. Very rundown and terribly repaired hotel!

Partner

6/10

Pleasant

15 Apr 2026

MICHAEL

Breakfast and staff are your assets. Rooms and hotel needs alot of repairs and upgrades.

Partner

10/10

Exceptional

13 Apr 2026

Margaret

No complaints. Room was clean. Staff very nice. Did not eat breakfast.

6/10

Pleasant

12 Apr 2026

William

The staff was kind but the upkeep was lacking. The water ran constantly in the commode, no in-room coffee maker as advertised, the grass was tall, and the pool was full of debris and black, mucky water.

Partner

10/10

Exceptional

12 Apr 2026

Frans

Front Desk staff was SO friendly. Room was clean spacious and bedding very good. B'fast was basic but good. Only wished for coffee throughout the day or at least in the room. Otherwise 5-stars all the way.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Darlene

The room was the nastiest room we're ever stayed in. Floors and furniture probably not cleaned in months. Our original room the heat didn't work properly. Attendant graciously moved us to another room. Water never got hot, luke warm at best

10/10

Exceptional

08 Apr 2026

Steve

If you value a friendly and welcoming staff that works hard to meet your needs, this is the hotel you want to find when traveling along 95 in North Carolina/Virginia.
The rooms were clean; televisions, refrigerators and microwaves all worked; bathrooms were well-maintained.
If you read some of the negative reviews you'll find complaints that for $50-80/night folks aren't greeted with crystal chandeliers, mints on their pillows & a breakfast buffet carving station. But, if you can overlook a few chipped tiles here and there and a simple but fine free breakfast, you will find a warm and inviting home on the road staffed with some of the most helpful, kind-hearted staff you'll want to meet.

Family_with_children

6/10

Pleasant

06 Apr 2026

Eric

Hi everyone, my day was good as usual. The only problems I had was my hairdryer didn’t work and some of the furnishings is worn and need to be replaced but other than that it’s a great value and good for tonight 2 to 3 nice day I will be staying there again in the near future.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Linda

Asked for extra blanket and staff was very accommodating!
Helped with locations for dinner!

4/10

Poor

04 Apr 2026

Anand Pratap

Not clean, maintained, old building

Family_with_children

6/10

Pleasant

30 Mar 2026

James

Na

Self

2/10

Poor

29 Mar 2026

Devin

Filthy, mold and pile of hair near bedframe

10/10

Exceptional

29 Mar 2026

Bettie

I had a great stay room was cleaned , toilets needs to be higher .and better pillows

Partner

10/10

Exceptional

29 Mar 2026

Mark

Clean room. Friendly staff. Great location with easy access on and off I 95.

Family_with_children

6/10

Pleasant

22 Mar 2026

Paul

Older property… a little run down. Clean and comfortable. Old. Breakfast was meh

Partner

2/10

Poor

19 Mar 2026

Kayleigh

The room was not clean the bathroom was filthy and the bed was awful

Partner

2/10

Poor

16 Mar 2026

Consqulia

I went to check in, and the attendant was sleeping. I had to call the location several times to get him to wake up. He could not find my reservation, and I ended up not staying and had to pay.

Self

2/10

Poor

14 Mar 2026

Brittany

When I walking in my room I wanted a Jetta bath tub and it was dirty and I told them and he told me the Jetta don’t work and the room was 263 and then I get down stairs to see if he was going to give me another room no he was ready to refund me with no where to go and I said so y’all have something I can clean it with he gave me spray I went to dollar to get cleaning supplies to do there job and the room was clean buy it wasn’t clean like house keeping should they use sheets for a comforter, the shower water doesn’t stay hot if you in there long it’s like you gotta wait till it heat up but the beds are comfortable.

Friends_and_family Family

4/10

Poor

13 Mar 2026

Joshua

Not the cleanest.

Family_with_children

8/10

Excellent

08 Mar 2026

Merrill

Room was in mediocre shape

4/10

Poor

08 Mar 2026

Frank

Place was run down
Toilet was ready to fall apart
You get what you pay for!

10/10

Exceptional

06 Mar 2026

Judy

Yes

10/10

Exceptional

05 Mar 2026

Tanya

Good Parking and close to everything

Friends_and_family Family

2/10

Poor

05 Mar 2026

Ashley

Terrible experience. My family checked in and within 15 minutes we were checking out. The room (234) was FILTHY. White stains on the bed skirt, smears all over the walls, insects and what looked like mouse droppings on the floor, crumbs on the floor that were never cleaned up, water damaged floor panels raised up and causing a tripping hazard. Upon checkout the front desk attendant didn’t even seem bothered by everything that I told her, they must be used to people choosing to leave rather than stay in their filthy establishment. I called the manager and was told that I was “already being refunded” but that was a lie. Disputed it with Expedia but they couldn’t even get a response from the hotel. 0/10 DO NOT RECOMMEND if you expect any cleanliness.

Family_with_children

10/10

Exceptional

27 Feb 2026

roy

Not spotless,workers are kind to customers

6/10

Pleasant

27 Feb 2026

Dana

Room was okay but they were under construction bc of a water break and quite noisy

6/10

Pleasant

25 Feb 2026

Daniel

Chambre vaut le prix payé, lits propres, tout fonctionnel. Batiment vieillissant aurait besoin d'un grand menage ou restauration.

Friends

10/10

Exceptional

23 Feb 2026

Linda

Friendly front desk staff

10/10

Exceptional

23 Feb 2026

roy

Yes

8/10

Excellent

21 Feb 2026

Barry

great value

Partner

2/10

Poor

19 Feb 2026

Emilia

The room was beyond dirty, staff didn’t care, management wouldn’t refund.

Friends_and_family Family

6/10

Pleasant

18 Feb 2026

Teimuraz

For 70$ with brekfast its OKy for one night.

8/10

Excellent

15 Feb 2026

Lynn

Bathroom had hair where the caulking met the bath tub. Water temperature of shower was only warm and not hot. Tub had stains all over the side from probably a hard water issue. Light by bed had lots of dust. Hallway wall had nail heads that had been shackled but never painted to match original walls.
Breakfast bar was lacking. Bin sith pastries were very old

Self

4/10

Poor

14 Feb 2026

Kyle

Very run down. Paint peeling and moldy bathroom. Dirty floors, trash left behind from previous person. Loud arguments in hallway for hours at night. Strong smell of marijuana. Reusing door key sleeves from previous guest.

Leisure Family

6/10

Pleasant

10 Feb 2026

Steve

The room was ok. The shower though did not have hot water. It took over 10 minutes for it to get to the \"warm\" temperature but never got hot. The breakfast area also was very very minimal. There was 2 types of cereal, bread, english muffins, and bagels for toasting, and a scrambled egg / ham hot dish. The mini fridge had no yogurts in it. We had a comfortable sleep but everything else was pretty below standard.

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Tamara

Clean quiet comfortable bed.

4/10

Poor

02 Feb 2026

MaryLou

The mattress was uncomfortable and the pillows were too small and poor quality

Leisure Partner

6/10

Pleasant

30 Jan 2026

Sheila

Nice staff, especially the woman in the breakfast room. The door to the room was very hard to lock. The water in the sink didn't get hot, only warm. Very limited selection for breakfast. No napkins! But they put out paper towels...

4/10

Poor

26 Jan 2026

Amber

There was a cockroach when we walked in the room. The room was clean but everything was so worn out it looked disgusting.

4/10

Poor

13 Jan 2026

Brittany

This place was like a hole in the wall.. the say queen beds when it’s only full. Than breakfast was the same every day and only pork options. This place needs major updates to everything

Leisure Family_with_children

2/10

Poor

08 Jan 2026

April

The rooms were disgustingly dirty, bugs when you entered. Yes, we tried 2 different rooms on each floor before deciding to leave and go somewhere clean. We were there for a matter of 15 minutes.

Leisure Family

4/10

Poor

04 Jan 2026

Stefanie

The room was

2/10

Poor

03 Jan 2026

Radu

Don’t trust photos. Room is a dump. Broken walls, stained towels in the bathroom, dirty floors, weed smoke everywhere. Common areas ok, breakfast decent, as expected, but DON’T go there!

Leisure Pet

10/10

Exceptional

30 Dec 2025

Ann

Clean room, friendly front desk woman, decent breakfast.

6/10

Pleasant

29 Dec 2025

angela

Room

Partner

2/10

Poor

28 Dec 2025

Sherman

Asked for non smoking room smelled like an ashtray, bed blanket had cigarette burn holes all in it, room had only one light. Loud all night long and just an overall bad experience. Left an got another hotel.

Business_and_leisure Self

10/10

Exceptional

19 Dec 2025

Eusebio

Clean room

Leisure Family

6/10

Pleasant

17 Dec 2025

Edmund

It was fine don’t really remember was just a one night stop

Leisure Family

8/10

Excellent

16 Dec 2025

Gene

We had to switch rooms because the room reeked of the smell of smoke the next room the shower was full of vey fine hairs bed skirt was ripped in multiple places we were extremely tired from the drive an the two events we attended. The front desk clerk was very understandable but we wasn't compensated for our inconvenience

Business_and_leisure Partner

2/10

Poor

15 Dec 2025

james

room was in poor shape. pealing paint, broken floor, scary shower. Does Hotels.com get a rate cut for the worse rooms in a hotel?

6/10

Pleasant

10 Dec 2025

Gene

First room smelled so bad of cigarette smoke. Bathtub was full of hair bed skirt was torn in multiple places

Business_and_leisure

10/10

Exceptional

09 Dec 2025

kim

Beds were so comfortable ! Staff very pleasant.

2/10

Poor

09 Dec 2025

Fred

I reserve two rooms 208 and 210 .Room 208 bedding was stained and dirty they gave me another room 217.It also had dirty bedding .My Daughter and her husband were given a sheet and blanket to change the bed in room 217.they ended up putting the sheet on top of the dirty bedding in order to sleep.Room 210 the funiture was coming apart at the base. Both rooms did not have hot water.

Partner

4/10

Poor

07 Dec 2025

Andrea

No hot water for showers or sinks

4/10

Poor

30 Nov 2025

Johnnie

I had a two night stay and my room wasn't cleaned. I had to ask for clean towels. However, someone entered my room and rambled through my belongings while I was away from the hotel.

I informed the manager/owner about this incident and showed him pictures of how I had left my room and how I found the room upon my return.

I have had family members who always stay at this hotel numerous time during the year when they visit relatives in Roanok Rapids and they have never experienced this type of invasion of privacy.

The manager/owner said \"he knew who had the key to the room, however, he didn't offer any consolation to this matter. I am very disappointed with this situation.

Leisure Family

10/10

Exceptional

27 Nov 2025

Donna

Everything was great.

Leisure Self

10/10

Exceptional

26 Nov 2025

Julie

Everything was clean and staff where very friendly

Friends_and_family Family

2/10

Poor

24 Nov 2025

Marissa

I room smelled like ammonia or Cloeox. The sheets on the bed looked like someone had already slept in it. The dyvet had hair all

10/10

Exceptional

23 Nov 2025

Michael

Everything met my expectations.

Leisure Pet

4/10

Poor

23 Nov 2025

Santharuben

Bare bones hotel, old fixtures, not cared for. Breakfast was good, though!

Leisure Partner

8/10

Excellent

13 Nov 2025

Keith

The room was clean but the door is hard to close and open.

Leisure Self

8/10

Excellent

07 Nov 2025

Gregory

Room was clean … staff were helpful and friendly

8/10

Excellent

06 Nov 2025

Lorenzo

Clean upon arriving. Great location.

Business Self

2/10

Poor

06 Nov 2025

Cherry

This was our 5th stay at this hotel within the last month. Only once was a room we stayed ever clean when we got there. This time we had to change the sheets ourselves. The sheets had hair all over them. There were not enough clean pillow cases to change those. There was hair in the tub, crumbs on the floor and coffee table, as well as sticky rings from cups on the coffee table. The smoke alarm was covered with a plastic bag. Two days prior when we stayed, we had this same room and brought it to the desk attention that there were ashes and cigarette smoke in the room and that the alarm was covered. We were told it would get a deep clean at our departure. Needless to say the room was in worse shape one day later. And we received no compensation. We will never stay here again. This is a consistently filthy hotel. I would not recommend it to anyone.

Business_and_leisure Pet

4/10

Poor

03 Nov 2025

Anne

The room was really dirty. Shower walls were brown (dirty). Floor was dirty. Killed a bug first thing when I walked in. Not going back. Was downstairs for breakfast at 6:30. Left at 6:45, no breakfast, nobody in sight to serve it either.

Self