Name: Quality Inn Durand
Address: 8511 East Lansing Rd., Durand, 48429, US

4/10

Poor

10 Jul 2026

Kevin

Parking was easy, there is plenty of room and ample spaces. Staff was friendly and professional. Room temperature was adjustable and comfortable. The room was not well cleaned. The comforter had stains. There were bugs on the floor near the base of the bed. There were coffee stains on the floor. There was a used shower face towel hanging in the shower. The toilet bowl and bottom of seat was dirty. There was an opened and used bar soap at the sink. My wife was not happy and I think I could have done a decent job cleaning it myself if given the opportunity. She asked the staff if they could clean the room after staying the first night. They were pleasant and told us they would do a deep clean. However, upon returning to the room it was in the same condition with a dirty toilet and floor. The used soap was still at the sink. It did not appear that cleaning had taken place.

Partner

6/10

Pleasant

14 Jun 2026

Shannon

The pool has been closed since Covid for “maintenance”. That was 6 years ago. Rove that amenity from the hotel description as we booked this hotel for the pool.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Evemarie

The staff at the counter was very friendly and helpful, we forgot something in the room after we checked out and left called and she put me on hold and went to the room and located our item so we drove over an hour to pick it up. Thank you so much.

Family

10/10

Exceptional

17 May 2026

John david

Amazing

10/10

Exceptional

06 May 2026

Kayla-Beth

Hotel was clean and appeared to be recently renovated. I would definitely recommend staying here again.

Friends

2/10

Poor

05 May 2026

Yvonne

went in my car tried to come in my room after someone unlocked it. I was standing by the door. nobody at the front desk went to ask about a camera. housingkeeping came one but I did not need anything. vagrants and weird men walking around the complex. I could not bring my things in without rude obnoxious wholite people moving them and walking around them. I had to go through the front door. had a key talking constantly about what he found on the internet. sixty and eighty pound dogs roaming without leashes barking all day and night had one next door to me. lots of loud talking and arguing I like quiet.thebfinal straw was a situation with maintenance who rolled his window down to take my picture so I walked to his car and took his license number. henget mad everyone takes your picture that's not good but he's alright and oriental took
it earlier move the luggage rack to get out and he lives in the back too his plate too. inam not going to allow men to harass me anymore but these clowns get upset. this maintenance guy continues he's in the hallway looking down the hall yelling at me trying still to get that picture. rude unprofessional people they do whatever smoke drink fight loiter. I do not plain the hotel chain no the website I used. it's this hotel they rude and if they are corporate affilialted they you need to investigate this place. I still do not have my deposit back on my card. be back??? WHEN BIG FLY!!!

Self

10/10

Exceptional

02 May 2026

Yan Robby

I really liked how clean the room was, along with the well-stocked amenities. The service was great—very friendly and welcoming. The breakfast was decent, even though it was simple (waffles, bread, yogurt, milk, cereal, fruits, etc.).

One suggestion for improvement would be housekeeping—perhaps offering room cleaning every two days for guests staying longer than two nights would make the experience even better.

Overall, everything was good and I had a pleasant stay. Thank you!

Self

6/10

Pleasant

26 Apr 2026

Megan

The sink didn't drain properly so it kept filling up. The microwave was filthy , dirty floors. The staff at the front desk were great.
The room was a bit stinky

Partner

10/10

Exceptional

16 Apr 2026

Theresa

Air conditioner worked great, it was a nice 80° in Michigan in April. The parking lot could have been more luminous.

Self

10/10

Exceptional

14 Apr 2026

Tim

Clean room

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Russell

Basic but clean and polite, no complaints.

Self

10/10

Exceptional

28 Jan 2026

Thomas

Room was clean, breakfast was wonderful, and staff was friendly.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Vincent

Great Budget Friendly Hotel

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Melissa

The staff is very friendly and are available to help. Breakfast is simple but nice.

Business

2/10

Poor

01 Jan 2026

lillianna

Worst hotel ever

8/10

Excellent

28 Dec 2025

James

everything was good

Leisure Family

2/10

Poor

28 Dec 2025

Zachary

Bugs in the hotel and they would not work with me to give me a refund. Didn’t stay at this hotel, needed up booking another hotel.

6/10

Pleasant

13 Dec 2025

Lori

Room heater would not turn off. No elevator and had a member of our party who has difficulty with stairs. Bathroom in lobby was locked and attendant did not know what key would unlock it.

Leisure Family_with_children

6/10

Pleasant

08 Dec 2025

Lisa

The room was really clean. Bathtub didn't drain right, was standing ankle deep in water which kept changing temperatures. Upon returning at night the hallways reeked of Marijuana and the smell came through the vents in the bathroom. When i pulled back the top cover it had a big stain and a couple of the pillowcases had what looked like old blood stains on them, really was kinda gross so i used my own blankets/pillows. No snack machines, only 1 drink machine.

Leisure Family

4/10

Poor

29 Nov 2025

Hanaley

People across to us fighting and we can hear it from our room. I book first floor then when I check in the front desk give us the 2nd floor and his not that nice .

Leisure Partner

8/10

Excellent

28 Nov 2025

James

Could use one more outlet by the desk. Microwave was a little tricky to operate. We were supposed to be on the ground floor I thought, but overall it was good.

6/10

Pleasant

28 Nov 2025

John

Putting it simply, no hot water in the shower.

Self

8/10

Excellent

26 Nov 2025

Rebekah

This is a great place to stay if you are looking for an affordable option. It was clean, staff was friendly, check-in/out was easy and overall we had a nice overnight stay.

Business Partner

6/10

Pleasant

23 Nov 2025

Melissa

Check in was easy. The room wasn’t cleaned well- floor was dirty & fridge/ microwave were gross. Heater didn’t work right so room was cold. Would be OK if you really needed a place to stay.

Business

2/10

Poor

22 Nov 2025

Jadzia

They refused to proccess my refund after canceling my booking on me

Partner

6/10

Pleasant

18 Nov 2025

Hannah

Trash should be able to be changed every day during stay and fresh towel not be the responsibility of the person staying in the room to change the trash and take to the dumpster and need better options/ food for the breakfast

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Maria

Clean rooms friendly staff

Friends_and_family Friends

8/10

Excellent

08 Nov 2025

Steve

Basically clean but there were some bugs. Didn't seem to have WI-FI.

Leisure Family

8/10

Excellent

05 Nov 2025

Kai

Rooms clock was unplugged and the sheets had a weird stain like someone stepped on it by accident.

That being said, the front desk gal was really nice and I definitely booked another stay.

10/10

Exceptional

01 Nov 2025

Vera

Spotless room and friendly staff. Although the property is not new by any means, it’s very obvious that management makes a concerted effort to maintain everything well. The breakfast room was cheerful and welcoming. Great value. Appreciated easy access on and off to the major highway.

Leisure Family

10/10

Exceptional

28 Oct 2025

Catherine

Location was perfect and staff was great.

Business Family

6/10

Pleasant

26 Oct 2025

Crystal

Parking was convenient as was the closeness of our room for letting out our dog. But the heat was off when we arrived and took a minute to warm up. Not the cleanest room or the most updated hotel but worked for what we needed. The staff was super nice. We left for an event and worried we hadn’t pulled the door closed. They were sweet to walk down and make sure for us. On that note, the doors in hotels tend to fully close and click without extra effort. We prefer that security of that type of door- while we are distracted with bags and the dog to not also have to pull it and click it.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Kristen

Hotel smelled bad, no elevator, floors of room were sticky, toilet seat feel off, tub would not drain, pool not in use, Galway floors were all stained.

Friends_and_family Friends

8/10

Excellent

18 Oct 2025

Bruce

Rooms were comfortable. Staff was pleasant, parking was easy.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

James

Should have two chairs in the room, had one it was broke. Had a ajoining room door and terrible neighbor, loud ,tv all night,barking dog! Noise came right through the door.All night,won't stay here agian.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Robert

Staff kind, room clean but very old, unfinished but a place to stay. It’s a small town and it was nice to have a haven near by after wedding party so we didn’t need to drive miles! We would stay again if the venue was in this town.

Leisure Family

4/10

Poor

10 Oct 2025

Crinda

It wasn't the cleanest for sure. The shower curtain had mold on it. The bedcover had somebody's blood on it, not our's. Under the desk was all kinds of dirt off of somebody's shoes. Not us, we take our shoes off when entering the room. Also it was advertised as having a pool, one of our main reason's for renting the room. To find out the pool had been closed for two years !! Very unhappy

Leisure Family

6/10

Pleasant

05 Oct 2025

Katherine

The bathroom sink was clogged when we got there. We left right away as we had things to do as my daughter was getting married the following day. When we got back at night it was worse. They fixed it the next day. Your bed sheets were only changed if you requested it. Never heard of that before.

Friends_and_family Family

2/10

Poor

30 Sep 2025

stacey

Stay at this hotel one weekend. Unfortunately had already booked in a nonrefundable room for the next weekend and there were no other hotels around. When we got there for the next weekend, the hotel had canceled our room because they oversold it, so they canceled all Expedia reservations since it was a third-party.
Expedia took care of it, but do not trust this hotel! Rude unprofessional staff that offered no resolution

Business Family_with_children

2/10

Poor

29 Sep 2025

James

poor room cleaning maid service scheduling...had to ask for it..went several days with no cleaning.

Will not return......

Leisure Partner

6/10

Pleasant

27 Sep 2025

Gary

Room had mud/dirt on corners and some surfaces were sticky

10/10

Exceptional

26 Sep 2025

Maria

Everything was clean. I felt safe and staff was friendly

Friends_and_family Friends

10/10

Exceptional

24 Sep 2025

Lynn

convenient to highway

Leisure Family

8/10

Excellent

24 Sep 2025

Marie

It was good for the money

4/10

Poor

12 Sep 2025

Jody

I was very disappointed in the quality of my room, lamp was broken, bath tub was plugged and I had water up to my ankles while I showered, tile was cracked and pain was chipped.

Pool was closed and breakfast was sparse- went to a restaurant!

Would not stay here or again or recommend it to others!

Leisure Self

10/10

Exceptional

10 Sep 2025

Dylan

Solid Hotel Stay

Check-in was quick and easy, rooms were updated and clean. Breakfast was small but had a waffle-maker and the necessities. Solid stay overall.

Partner

6/10

Pleasant

08 Sep 2025

Verified traveler

Room was well cleaned, and in need of repairs and a face lift.

Corners and ceiling as well as surfaces covered in dust and cobwebs. Furniture was broken. Numerous cosmetic Defects in walls etc.

Self

10/10

Exceptional

07 Sep 2025

Carol

Pet friendly & helpful staff

Business_and_leisure Friends

4/10

Poor

04 Sep 2025

Tracy

The baseboards are held together by tape. Refrigerator has a bad leak and has soiled the area around it. Walls are dirty. Staff was rude and very judgmental

8/10

Excellent

04 Sep 2025

Kerri

The staff here were wonderful! It is clean and perfectly suitable for a night’s stay.

Leisure Family

8/10

Excellent

29 Aug 2025

Rebecca

Very pleased

Rooms were very clean, linen fresh, towels fresh, clean and folded. Refrigerator was clean. Bathroom was clean.

Partner

2/10

Poor

28 Aug 2025

Peter

Get price, nice property and staff.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Sharon

clean friendly staff

Leisure

6/10

Pleasant

22 Aug 2025

Johan

Continental breakfast was very disappointing. Certainly very poor compared to other Quality Inn breakfasts!
Out of a lot of items ( not being monitored?)
and not served scrambled eggs, no sausages, no muffins, no fruit (exc. a few apples), no juice...

Leisure Partner

10/10

Exceptional

20 Aug 2025

Amber

Such a great hotel

Business_and_leisure Partner

8/10

Excellent

17 Aug 2025

Valerie

Very convenient, decent place to stay. Staff is friendly

6/10

Pleasant

11 Aug 2025

YVONNE

my room was clean but the knobs on the ac unit were broken and it was hotter than crap outside. Also frig was on but was not cold and couldn't turn it up. bathroom was clean but the shower curtain was moldy which I am allergic to. Two guys sat outside drinking and smoking pot from 4:00PM till after dark and I know they did not have a room there. It was a little unsettling. I did enjoy my stay and I hope these concerns are looked into.

Sincerely,
Yvonne King

Leisure Self

8/10

Excellent

25 Jul 2025

Paul

Very convienient location for the wedding we attended. I haven't lived in Michigan for 20 years and its still a little awkward seeing people smoking pot in the parking lot every time we came or went someplace

Partner

8/10

Excellent

24 Jul 2025

Barbara

Was very easy to find and clean. Had a/c already on for us , nice on such a hot day!

Leisure Family_with_children

8/10

Excellent

22 Jul 2025

Naomi

I liked the convenience of getting to this location. I was coming from Imlay City which is very close to I-69. This made it easy to get on 69 to Durand. This place is also fairly close to I-75. The price was good too for an overnight stay.

Leisure Self

10/10

Exceptional

14 Jul 2025

Jim

I think they need another picnic table, maybe two in high season. For more than one family...

10/10

Exceptional

13 Jul 2025

JACK E

1 night stay

overnight stay clean and in good shape.

Partner

2/10

Poor

22 Jun 2025

Kit

The room was dirty and the shower drain was broken so in order for the water to drain you had to hold the lever for the water to drain. Will never be back, I would drive further to get a cleaner room.

Leisure Self

2/10

Poor

20 Jun 2025

michael

I arrived with my Orbitz reservation in hand. Was told it didn't exist even after I showed it to the rude, unpleasant clerk. I asked if she would call Orbitz. I won't talk to them she said. I'll call I told her,no I won't talk to them . I again stated This was a valid reservation. She then stated she had only worked three days.I said would you call someone more experienced? I was then told to leave and she threaded to call the police. I immediately called them myself.They had no issues with me and I got another hotel.All said and done she was a miserable, horrible , mendacious incompetent fool who should have been fired. I'm sure her response will be different. But you can be sure reading this anything she says differently is a lie.

10/10

Exceptional

16 Jun 2025

Marilyn

Wonderful

Leisure Family

10/10

Exceptional

11 Jun 2025

Amanda

The room was clean and spacious. My daughter is in a wheelchair and although it was not officially a handicap room she was able to easily navigate around and between the beds.

2/10

Poor

05 Jun 2025

Rick

Had a death in family . Had to cancel room. They still charged me

8/10

Excellent

31 May 2025

Verified traveler

Good stay for the price. A little outdated but it served its purpose.

Self

6/10

Pleasant

24 May 2025

Jonathan

Our badly broken desk chair was replaced with a LESS damaged desk chair....instead of broken arm, it had 5 inch gash in seat.
window curtain had a stain on it

10/10

Exceptional

20 May 2025

Thomas

The

2/10

Poor

19 May 2025

Verified traveler

Find somewhere else to stay

Very disappointing. Rooms were not clean and smelled of cigarettes smoke and weed. The pool was broken and we were not informed of this until on site. Continental breakfast had very little options and most items were empty.

One of our friends found vodka bottles under their mattress.

Would not stay here again.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Lorissa

Great rooms

10/10

Exceptional

20 Apr 2025

Collin

A clean and comfortable stay.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Edward

Location was central for my visit to this area of Michigan.

Leisure Self

4/10

Poor

06 Apr 2025

Mario

2nd shift was not helpful pool is closed though advertised as open breakfast was a waffle no butter or anything but syrup no juice no milk 2 type of low fat yogurt cold cereal but again no milk definitely not worth 100 a night

10/10

Exceptional

02 Apr 2025

Kendal

Super cozy and friendly

4/10

Poor

01 Apr 2025

Jennifer

We had a reservation and they sent us into a dirty room and said there wasn't any other rooms available. It took almost 45 minutes for them to get the room cleaned and it definitely wasn't clean. Hair in the shower, food and stuff in the floor, the microwave was missing a piece to make it functional and it was also dirty

8/10

Excellent

25 Mar 2025

Suzanne

There is no elevator. We were given a room on the second floor. (My husband has trouble with stairs)I couldn't get the heat to work and there was some sort of black dirt on the floor in front of the furnace. I spoke to the front desk and they quickly put us in a different room on the first floor and the heat worked great in that room. The staff was friendly and polite.
The breakfast was a nice treat, the only thing that could be improved on would be to add a protein to go with the waffles (which were delicious). Overall it was a good experience and I will stay here again.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Emma

The windows didn't lock so I was uncomfortable, especially being so close to the interstate.

Self

8/10

Excellent

21 Mar 2025

Peter

Nice clean hotel and

6/10

Pleasant

17 Mar 2025

Richard

Sink was slow in draining water

4/10

Poor

16 Mar 2025

Nicole

We arrived to a dog barking in one of the rooms. The shower had hair and thick soap scum in tub. The chair and lampshades were falling apart. There was black dirt or mold blowing out of heater. I woke up in the morning with the black substance all over the bed. We used to like staying there but they have raised their prices and the place has went downhill. Wont stay there again.

Leisure Family

2/10

Poor

09 Mar 2025

Brett

Smells like smoke everywhere, bed sheets had yellow stains and dirt on corner. We didnt even stay the night and couldnt get our money back for 2 nights and i was fine with that if that tells you anything.

Leisure Family_with_children

8/10

Excellent

19 Jan 2025

Ulrich

The Quality has long left the Quality Inn. Needs some serious maintenance and updating. Cracked caulking in bathroom. Shower diverted leaks. Toilet flushes twice….every time. Heating is loud, so run it to warm up the room, then turn it off to sleep. Hotel was quiet, but only saw two other cars in the parking lot. Overpriced for what you get. But at least it seemed clean.

Leisure Family

8/10

Excellent

07 Jan 2025

Ryan

The staff was great. We needed help with an issue in the evening and the night staff member was very helpful.

Business_and_leisure Family

10/10

Exceptional

01 Jan 2025

Angela

The room was very clean and loved that they have removed the carpet and replaced it with the LVP flooring. We stayed 3 days and the staff was very helpful and friendly the entire stay. Our autistic son had an accident in the bed over night and they were great about coming in to room, changing out the bedding and giving our room a fresh once over with fresh towels and mopping of the floor. The only 4 we gave them was for the toilet in the bathroom. The handle is cracked and it makes a high pitched squeal when you flush, but that was something we can work through. Thank you Quality Inn and Staff for making our stay wonderful!!

Leisure Family

8/10

Excellent

28 Dec 2024

Brian

good hotel but got a great deal, so everyone was happy.

Leisure Family

4/10

Poor

28 Dec 2024

Scott

Hot tub and pool did not work although it did not say when I reserved the rooms that’s why I reserved the room found a bug in our room. The breakfast was horrible and the staff wasn’t real friendly.

Leisure

6/10

Pleasant

25 Dec 2024

Brent

Reasonably clean. Friendly staff. First room more water came out tub spout than shower. Second room marginally better. All fire extinguishers had 2017 inspection tags. Required to have 2024. Contacted fire chief. He said he contacted owner to take care of. 2 days later no change. Fire department there first day of stay for fire alarm issue. 4 th day had to evacuate for several hours due to gas leak. I moved to different hotel.

Leisure

6/10

Pleasant

18 Dec 2024

Brent

Hotel is clean and inexpensive. Maintenance is lacking. Had to change rooms because shower was dumping more water in tub than shower head. Second room marginally better but livable. Fire extinguisher service tags in building marked 2017. Michigan law require yearly inspection and certification. While there fire alarm was being worked on and had to evacuate for several hours due to a gas leak

Leisure

10/10

Exceptional

09 Dec 2024

Nicholas

Clean

8/10

Excellent

05 Dec 2024

Frank J

Cheap rate very spartan. Great to crash overnight!

Not a bad place except for the lack of elevators which is my fault for not looking into. Went into the room and in the toilet was a setbof cleaning gloves floating in the bowl. Honestly I thought it was a condom at first until I realized what it was. Cleaning crew threw them in there and didn't flush. Seems like an odd way to dispose of gloves.

Business Family

10/10

Exceptional

26 Nov 2024

Amber

Area is clean and the front desk was so nice and welcoming. 10/10 will recommend to friends

Leisure Family_with_children

2/10

Poor

09 Sep 2023

Emily

Dead bugs in the bathroom. The reason I chose this hotel is because it had a pool my children wanted to play in for my daughter’s birthday. It was closed and looked like it had been for awhile. Every vending machine was out of order. The room was very outdated & the beds were very old and hard. Paint peeling off the walls in the bathroom. I will never chose this hotel again.

Leisure Family_with_children

4/10

Poor

30 Jul 2023

Charlene

1st room checked toilet running floor flooded. Went to desk they only had one king 1st floor and 2 bed 2 nd floor. 2 bed is what we reserved. We couldn’t take 2nd floor because of my husband’s disabilities. So we had to take king. Water was on bathroom floor coming from tub area. Just felt with it because no other room. No one at desk in morning to tell. Paid more than on website. Would not recomend

Leisure Partner

2/10

Poor

23 Apr 2023

Claudette

My door lock was broke! No one came to fix it! Landlord would nt l et anyone but maintenance guy fix it. I was told they didnt have a guy!
Pool was closed..... hasnt been open since covid!!! No one told us before check in!
Bath tub the stopper was broke. Towel rack fell off wall!! Why arent things fixed??

Leisure Family

10/10

Exceptional

24 Mar 2023

Nick

Friendly front desk staff

Business_and_leisure Self

8/10

Excellent

07 Dec 2015

sharon

We were in town for Thanksgiving with family and didn't need a lot of extra perks...just a comfortable place to sleep. The staff was very helpful when we had some problems with our room keys, and even got up extra early to make coffee when we had an early departure. Walls were thin so we could hear all next door conversations and activities.

Family

8/10

Excellent

04 Dec 2015

linda

clead and adequate

The hotel was basic but very adequate. the bed was wonderful and the room was exceptionally quiet.It was just a short trip up the road to Birch Run.

Partner

8/10

Excellent

20 Nov 2015

LaKeeka