Privato Ortigas

10/10

Exceptional

18 Mar 2026

Alexander

Staff are always helpful.

Self

10/10

Exceptional

07 Mar 2026

Rolan james

Best hotel I have ever stayed at. Free pool, free coffee, nc looking view. The only thing they need to improve this is a better TV and heater but this is a really good place

10/10

Exceptional

24 Feb 2026

Restituto Jr

nice room

Self

10/10

Exceptional

21 Feb 2026

Jeffrey

Staff was courteous and professional

Partner

6/10

Pleasant

28 Jan 2026

Mark

The whole place is “tired” but the prices reflect that I guess. You get what you pay for in this case, I discribe it as ok, it was situated well for my needs. And good for just a few days before heading to my final destination

Business_and_leisure Partner

2/10

Poor

27 Jan 2026

Christine Bathan

I stayed in two different floors.

10/10

Exceptional

03 Jan 2026

Ronald

Ser

Self

2/10

Poor

21 Nov 2025

Andrew

I cannot think of a single good thing to say. No hot water, ironing boards and irons that don’t work, no noise insulation from the traffic so you can’t sleep. They say there is a bar and restaurant, the are always closed. Breakfast is the worst I have ever experienced in a hotel.

Unless you are on a shoestring budget and expect a youth hostel experience - stay away !

10/10

Exceptional

17 Nov 2025

Alexander

yes

Self

8/10

Excellent

09 Nov 2025

Rommel

Clean, friendly staff

Business

10/10

Exceptional

03 Oct 2025

ROBLE

the best

Leisure

4/10

Poor

15 Sep 2025

Simon

Very noisy had to move rooms due to building work and no hot water when I wanted to shower.

Business

10/10

Exceptional

14 Jul 2025

Peter

i stay here often, great staff and convinient to malls and food places

Business_and_leisure Self

4/10

Poor

11 Jul 2025

Rommel

Our room has lots of ants. The washroom lots of molds and shower towels are color gray not color white anymore looks like a rag.. needs deep cleaning.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Jeffrey

Staff and room were ex

Leisure Partner

8/10

Excellent

19 May 2025

Richard

Price

4/10

Poor

10 Mar 2025

Kahn

A need for a Refresh

The hotel is not kept well. Stairway leading to parking and lobby was quite dirty and sad. The room was dark and no loghts at the shower area. Outdated TV and it was lopsided. There is a need to purchase new linens.

Partner

4/10

Poor

03 Mar 2025

Frederick A.

First of all, I didn't like the fact that the price of the rooms and the price of the breakfast were increased with no noticeable changes from my first visit in 2024. I didn’t like it when I would sometimes receive bloodstained towels and sheets. I didn't like the fact that I had to be moved to another room after I had arrived because the first room had a very loose toilet seat, the sink faucet was not secured and the shower sprayed water on the ceiling. The second and third rooms they moved me to had the same issues. The fourth room seemed okay, but there was always a very bad smell coming from the bathroom drain and there were cockroaches of various sizes that were seen in the bathroom area. I reported these issues but received no relief or compensation for my awful experiences. I will never stay at that hotel again, and will not recommend it to anybody.

Leisure Self

10/10

Exceptional

27 Jan 2025

JOSE RENE

Good

Business_and_leisure Friends

8/10

Excellent

22 Jan 2025

Michael

Place is clean, staff is professional. Sometimes conflicting answers. Was initially told guests were allowed, but when tried to bring my wifes family, was told 500 pesos per head for them to swim.
No bar, water pressure was ok, and they did have broad rain style heads, but “hot” water was barely above room temp. 2 elevators serving 22 story building can be slow, especially during service hours. There is a restaurant on floor 6, seemed a little pricey compared to nearby restaurants in malls. Did not eat there, so can’t speak to quality.
In house laundry service is available, but not daily, and is pricey at 100P per article.
Lava Bien laundry is in 5 mins walking distance, can do overnight service, and is quite economical.
All in all, a reasonable and economical hotel within 20-30 minutes of Pasig.

Business_and_leisure Family

8/10

Excellent

12 Jan 2025

JOSE RENE

Wifi is really slow. Being in ortigas business area the wifi could be better.

Leisure Friends

10/10

Exceptional

01 Jan 2025

Mira

The staff was amazing.

Leisure Family

6/10

Pleasant

31 Dec 2024

Patricia

Conveniently close to VVCC

Business

6/10

Pleasant

10 Nov 2024

Maria Celeste

Average, the rooms are tiny which is ok but it smells musty. Could have better towels as they were old and discolored. Only 2 elevators for more than 20 floors.

Leisure Family

10/10

Exceptional

23 Sep 2024

Roy Martin

the best hotel

the best hotel as always

Self

10/10

Exceptional

16 Sep 2024

Roy Martin

The best hotel in ortigas for me.

The hotel personel are so good. The security guards and so good too. I love the sweet smell in the lobby up to the rooms.

Self

10/10

Exceptional

10 Sep 2024

Daniel

Staff was wonderful! So nice and polite.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Daniel

Staff was great. Enjoyed the breakfast options each morning. Very clean. Lots of food and shopping options close by. Walkable.

Leisure Partner

10/10

Exceptional

20 Jul 2024

Emmanuel

The hotel is very nice!!!

Leisure Self

8/10

Excellent

08 Jun 2024

Laurence

The service was great.

Leisure

10/10

Exceptional

07 Jun 2024

James

Front desk staff were fantastic, especially herald, KC, Genesis, and Lady. Security were helpful and attentive to your needs.

Leisure Self

8/10

Excellent

09 May 2024

Charles

The hotel is located close to everything you need the staff are professional always willing to assist.

Leisure

10/10

Exceptional

09 May 2024

Peter

great staff, affordable, convenient! need new towels and toiletries, use to have everything now down to toothbrushes and soap

Business_and_leisure Family

10/10

Exceptional

09 May 2024

Peter

I always stay here in Privato everytime I visit the philippines, the location is close to dining areas, starbucks, malls, staff is amazing, security guards are very helpful. I would suggest new towels!!

Business_and_leisure Family

10/10

Exceptional

01 May 2024

Charles

The hotel is clean with updated amenities throughout the hotel. The area surrounding the hotel has everything anyone can want as far as shopping dining and entertainment.
The staff are professional friendly and supportive. My only issue is they closed the roof deck restaurant/bar during Covid and they haven’t opened it back up yet .

Leisure Partner

10/10

Exceptional

11 Apr 2024

James

Staff were very good, honest, hardworking people, went out of their way to look after your safety, the area was fairly safe , right across from all the usual brand name places, l can honestly say l enjoyed my stay at the privato

Leisure Self

6/10

Pleasant

15 Jan 2024

Stuart

We arrived late , i get it, but nobody told us about facilities in the hotel . Found the room a bit dirty bathroom floor in shower needs a good cleaning as. It a little slippery when having shower . No face or hand towels available just 2 bath towels . Had to ask to get room cleaned after 3 night. Staff were friendly and tried to help us with some transportation needs. We did get help after a google search. Security guards outside were great supper helpful and pointed us in the right direction. Location is great close to shopping and other amenities. Experience wasn't bad but a few little things could really improve this hotel.

Leisure Partner

2/10

Poor

11 Jan 2024

ernesto

The lights and a/c did not work when I arrived. Maintenance came to fix. But next day same problem. Also white towels had turned grayish and have not been replaced.

Leisure Self

10/10

Exceptional

06 Jan 2024

Verified traveler

The hotel staff are super friendly and accomodating. They are attentive to the needs of their guests.

My only concern is that the room is not sound proof. I can't sleep well due to noise of other guests in the hallway.

Self

6/10

Pleasant

28 Dec 2023

Verified traveler

Great Hotel Staff BUT Not The Best Location

The staff was very friendly and courteous but I didn't care too much for the location...The hotel is on Shaw Blvd and there are plenty of Jeepneys driving on that street(so the streets were filled with smoke,exhaust,etc)

Self

10/10

Exceptional

27 Dec 2023

Claren Marvin

Nice place

8/10

Excellent

02 Dec 2023

Ferdinand

Elevator was slow to call

Business Self

6/10

Pleasant

26 Nov 2023

Gabino Perez

It was nice that they provided tooth brushes and slippers. They let me keep my luggage with them while i went out to eat.(Upon checkout) The bathroom had a strong order like smoke, mixed with pee.

Leisure Partner

2/10

Poor

30 Oct 2023

SAMDO

shower head is quite inconvenice as it can't cover my body and water was so small pressure to have proper shower.

other is fine.

Business_and_leisure Self

10/10

Exceptional

25 Oct 2023

Jose

Manila vacation

Awesome hotel..very safe area will stay in future visits.

Partner

6/10

Pleasant

21 Aug 2023

Verified traveler

Decent

Decent

Partner

10/10

Exceptional

25 Jul 2023

Thomas

Friendly staff , and comfortable room with a good air-conditioner and hot water in the shower overall a nice hotel and reasonably priced

Leisure Partner

8/10

Excellent

07 Jul 2023

Ferdinand

Close to shopping and restaurants

Business_and_leisure Friends

2/10

Poor

05 Jul 2023

Jun

We checked in late at around 6:45 pm. Our room is still unavailable. We were first in line but instead of us being helped first, the lady working the counter took two other guest instead. Waited and waited for our luggages to be brought to our room. We called twice but still no luggages. We had to go back to check in desk to retrieve our luggages. There was no free bottles of water in the room. Usually there are two in the room. There were two small roaches wandering in the bathroom. Overall it was the worst experience we ever had at this hotel. We stayed here a couple of times before but it wasn’t this bad.

Leisure Partner

8/10

Excellent

16 Jun 2023

Jun

The staff at Privato was superb!!! The facility itself needs a little renovation. It is closed to just about everything.

Leisure Family

10/10

Exceptional

09 Jun 2023

Jason

Very close to mall.

Business_and_leisure Family_with_children

8/10

Excellent

08 Feb 2023

Bruce

Great place and staff for the price

Leisure Self

10/10

Exceptional

22 Jan 2023

Leonora

Staff were great and the facilities was clean.

Leisure Self

8/10

Excellent

10 Dec 2022

Norely

TV is too small but overall, the place was great.

Business Family_with_children

10/10

Exceptional

25 May 2022

Leah

Excellent service great staff!

Leisure Partner

10/10

Exceptional

25 Apr 2022

Elena

From airport pick up, Privatos ap pick up service was excellent. Wilson waited for us even tho we our arrival was delayed. Porsha at the front desk is so welcoming.The hotel is conveniently near everythjng.MegaMall restaurants etc.

Leisure

8/10

Excellent

16 Sep 2021

Jose Angelo

Good stay for Q

Good for quarantine. Excellent food

Self

8/10

Excellent

25 Mar 2021

Milardo

Services are good, employees are cooperative.

Partner

6/10

Pleasant

19 Nov 2020

Verified traveler

Clean but ????

It was nice,clean but the aircon is not functioning well,mainit.the toilet bath smells like septic tank at mayroon small ipis.hindi yata ok un location ng ref kasi umiinit un buong cabinet.lumamig lang nun open ko door ng cabinet.sana tignan nila eto.

Self

2/10

Poor

08 Sep 2020

Verified traveler

Very disappointing!

Experience was horrific! I understand that there are DOT regulations that was set due to pandemic, however, staff were not helpful. The guidelines release by the hotel was not clear and staff are not knowledgeable on what they are implementing. Will never choose this hotel again!

Partner

8/10

Excellent

28 Feb 2020

Munique

Wonderful affordable hotel

Had a wonderful stay! Hotel was clean, staff were courteous, newspaper was delivered every morning, and location was very accessible. Not so great, however, was the table in the room wasn't big enough for a laptop, water in the bathroom did not get warm/hot enough, no coffee maker in the room for brewing and most of the time the elevator was very slow.

Partner

6/10

Pleasant

22 Feb 2020

Verified traveler

Just OK, Nothing fancy, nothing great.

Both check-in & check-out took a longer than what it should've been considering there was hardly any guests in line.
Check-out was particularly irritating when the lady at concierge asked me if I knew the wall sticker in the room was \"damaged\". Good thing that I actually noticed the stickers were starting to peel off, so I was confident to say \"Yes, it was like that already when I first got to the room\". Then she proceeded to ask if I had children who stayed with me in the room, insinuating that if I did, then there might be a possibility the kids had something to do with the \"damaged\" wall stickers. AS IF!

Other comments:
- when i ordered room service for breakfast, the guy had to come back twice, bec first, he forgot the coffee, and second, there was no butter that came with the toast.
- quality of bed linens were okay but the towels looked and felt old.
- I was surprised the TV was too small for the room size.

Self

8/10

Excellent

18 Feb 2020

Verified traveler

Breakfast buffet was not good.

Friends_and_family Family

10/10

Exceptional

05 Feb 2020

Verified traveler

Very nice view at roofdeck with bar. Excellent personnel service food staff. Very near shopping centers along major public transportation routes.

Friends_and_family Family

4/10

Poor

20 Dec 2019

KettrinTan

Our room heater not warm , first time their technician manage to come and check for us but few hours later turn to cool again, call the counter staff but the attitude not good and never ask the technician visit our room
for checking again, so I use cold water for shower .
The next morning we ask for room changing and out, but when we back at night time , they never do anything for our request, it’s really bad experience to us.

Leisure

2/10

Poor

19 Dec 2019

Jinalyn

Dissatisfied

I specifically requested for the room to be clean because my husband and daughter has an allergy, where as much as possible there should be no musty or mold smells but it was a contrary to what I expected. The room smells stinky, the floor is filthy, the bathroom edges has molds especially on the sink and what's worst the allergy of my daughter was aggravated where we have to buy a medicine in the middle of the night because her allergy got worsen and she is on fever as well.
I sent them pictures where even my phone was in beautify but the dist still shows. One of our things rolled inside the bed so we have to pull it and there, a lot of chips and dirt inside bed and the floor was really filthy. It was such a worse experience. I even ask the duty manager to check their CCTV by the time we arrive where my daughter is still in good condition and not coughing but the following day, she was terribly coughing and sneezing.
It was the worst experience ever at room 1603. Should all hotel rooms be cleaned so that the guest short stay would be meaningful but ours is indeed a nightmare, sorry for the exaggeration but the hotel was not well maintained.

Friends_and_family Family

8/10

Excellent

02 Dec 2019

Verified traveler

Value for money

Business Self

6/10

Pleasant

02 Dec 2019

Aloha

Plan extra time to go up or down the elevator. The elevator would skip floors or just doesn’t pick you up. This hotel was suitable for my minimum needs as it was the most convenient location to stay to be near Ynarres Sports arena but I would not stay if I was the for any other reasons. Towels were dingy, water did not get hot, just lukewarm. I really liked the AC unit, it was quiet. Room did not block out outside traffic noises(cars like to honk here)

Business_and_leisure Self

4/10

Poor

27 Nov 2019

Verified traveler

The property is very convenient if attending an event at the Ynares Sports Center. The pricing for this hotel was very fair. What was lacking was: Having to ask for toilet paper; having to ask for a hair dryer; only two bath towels are provided - no face or hand towels are provided. They want cash for incidentals and very unwilling to accept a credit card; The bath water was lukewarm. The thermostat is turn down to where it is barely above body temperature - probably to save on costs. The bath towels that were provided during my entire stay was very worn.
Elevators are slow and housekeeping uses the same elevators - There are only two elevators and this is a 20 story building. They night staff is probably only one person and it took a while to check in and check out. This means that if there are customers at the desk they do not answer the phone. It took several attempts to obtain a hair dryer (which was not in the room and I don't know if this is something standard) It took over 30 minutes to have one delivered to the room and this was after I went down to see if I could pick one up instead.

Business_and_leisure Friends

8/10

Excellent

27 Nov 2019

Cherry G.

Our stay would have been great if not for the annoying sound coming from the bathroom, the migraine inducing smell of whatever chemical they spray the room in, and for not having hot water in their showers.

Friends_and_family Family

6/10

Pleasant

26 Nov 2019

Dennis

Good, pleasant and safe stay for the price

Location was a 7-minute walk away from the Estancia Mall near Bonifacio Global City. There are a variety of restaurants within a 10- minute walk. Chowking is literally next door.

Don't expect a 4-star hotel for the price but for the price it's a nice stay. The 2 servicing elevators were a bit of a wait during morning rush hours. One time we must have waited over 15 minutes and saw the elevators simply pass us on the way down several times while we were waiting to go down from the 12th floor.

Their bathroom towels are in dire need of replacement. They are grey and have seen better days. I believe they used to be white. One night, after an exhausting day, didn't realize they didn't even leave us towels for that day. Had to call to get some and the ones they delivered were already tearing at the edges. Please understand, I'm not really complaining but rather relaying my experience. Nevertheless, we had a good, pleasant and safe stay here.

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

Randall

Another great stay at Privato Hotel, Pasig.

Second time I stayed here.
Everything is perfect.
Clean, friendly staff, courteous, accommodating.
Close to specialty coffee shops, shopping and plenty of great restaurants.
Airport accessable by taxi.

Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

It was clean, very friendly staff, fitness room and pool was nice

Friends_and_family Family

10/10

Exceptional

01 Oct 2019

Verified traveler

Excellent location
Friendly staff
There is no security guard at the entrance door

Leisure Partner

6/10

Pleasant

03 Sep 2019

ChuckM

The hotel is situated in a good area close to shopping and dining. Capital Commons is across the road with a bridge for access. There are limited options for inside the hotel itself. The roof deck Dinner is over rated over priced and average quantities for food. It does provide a nice view.

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2019

JB

Bathtub

Sana may bathtub. But other than that, super ok.

Friends

6/10

Pleasant

23 Aug 2019

Verified traveler

The new employee on the counter to check in was not fair , communication , always saying wait I will call you , checked in 4 parties already but ignoring us , till my husband talked to her & ask for the supervisor , then only time we been checked in .

Friends_and_family Partner

4/10

Poor

21 Aug 2019

Kristin

House keeping facilities are bad

Business Friends

6/10

Pleasant

07 Aug 2019

Gary

Fantastic staff but wifi poor

The process of booking through hotels.com was not great instructions I put in my booking were never passed to the hotel therefore the room I got was not what I wanted and additional costs incurred to get the correct room.
The staff were so friendly almost all shortfalls were easily countered by the enthusiastic friendly staff. The wifi was the real problem it was being worked on or failing everyday of my 23 day stay. I could not stream a movie or even music.

6/10

Pleasant

14 Jul 2019

Verified traveler

Hotel needs upgrading

Fast check in, parking available but elevator floor carpet so dirty, breakfast restaurant fully crowded we went out to eat. Hotel is patronized by government events.

Partner

8/10

Excellent

10 Jul 2019

Verified traveler

Need more food at breakfast need Face towel bath Tower need change

Leisure Self

4/10

Poor

24 Jun 2019

Verified traveler

The pool was too small and I didn't get the chance to use it. The executive king room was also smalla and I didn't like the stone table near the bed which looks like some sort of a tomb. It's really weird and I don't know why they put it there.

Partner

8/10

Excellent

23 Jun 2019

Verified traveler

The hotel has clean bed and beddings. Has compliemtary water, coffee, water heater and toiletries. Receptionists are approachable and very welcoming. All staffs are courteous and greets you everytime you meet them. Has pool and veranda to enjoy the city view. We tried going to the gym and my partner enjoyed it. The bathroom has hot and cold water and towels prepared. The room also has a walk in closet and safety box.

Leisure Partner

10/10

Exceptional

16 Jun 2019

Verified traveler

good hotel

good big bed ok bathroom near where im going to for the price it's a good deal

8/10

Excellent

13 Jun 2019

Jesi

We love the location and friendliness of all the staff. My wife didn't like the house keeping not cleaning the floor of the room and not providing bathmat as the shower floor is slippery when wet.

Business Partner

10/10

Exceptional

26 May 2019

Jonas

Always awesome stay

My spot in Pasig

Family

6/10

Pleasant

14 May 2019

Verified traveler

Location. Very close to mall and shopping center.
Unfortunately service is poor especially in the reception area.

Friends_and_family Family_with_children

2/10

Poor

28 Apr 2019

FRESENIUS

Property has no buffet breakfast.
Staff assigned at night CONTESSA does not follow SOP of asking booking confirmation from guest and allowed someone to check in without a confirmation number

Business

8/10

Excellent

22 Apr 2019

Ana Marie

4

The room is clean. Staff very accommodating. It was a smooth stay. Overall its hihly recommended to stay.

Partner

10/10

Exceptional

09 Apr 2019

Hec

Like the pool. Also restaurant is convenient. Staff is cordial and resourceful.

Business_and_leisure Friends

10/10

Exceptional

07 Apr 2019

Jonas

Awesome Privato!

Awesome hotel and great customer service!

Family

8/10

Excellent

06 Apr 2019

Jenice

good service

it was amazing. we had the rest we were looking for... maybe just need some improvement on the taste of the food and the problem of wifi whic was mostly intermittent .... but mostly a convenient stay! we will go back definitely

Family

8/10

Excellent

11 Mar 2019

Guest

the room is clean, the staff is accommodating all is ok

Friends_and_family Family

10/10

Exceptional

01 Mar 2019

Jonas

Awesome Privato!

Best value for your buck! Perfect stay all the way!

Family

10/10

Exceptional

25 Feb 2019

Jonas

Awesome stay!

Best bang for your buck. Exemplary customer sevice.

Family

6/10

Pleasant

15 Feb 2019

Verified traveler

Good Location/ Bad Towels

Great location. Hotel is centrally located, just a walking distance to a mall, shops, grocery stores, restaurants, drug/convenience stores, etc. Friendly hotel staff. But please get rid of those very old, dirty-looking towels and replace with new ones. Provide hand towels, too, for heaven’s sake. This is the only hotel I’ve been to which does not have hand towels (?!! ). Bath towels are old. Dirty white foot towels are stained and look gross. Hotel needs to toss them away or burn them!!

Friends

2/10

Poor

18 Dec 2018

Verified traveler

The staff is not friendly no designated smoking area very bad experience

10/10

Exceptional

12 Dec 2018

Floribelle

Birthday Surprise

The place is good and very clean