Name: Best Western Plus North Platte Inn & Suites
Address: 3201 S Jeffers Street, North Platte, 69101, US

4/10

Poor

03 Aug 2026

Daniel

I would not have booked if I was aware the pool area was closed. I paid ahead online and was not aware of closures

8/10

Excellent

03 Aug 2026

Megan L

It was clean and staff were friendly. The evening we stayed was surprisingly busy.

10/10

Exceptional

02 Aug 2026

Dana

Love this hotel, will stay again.

6/10

Pleasant

02 Aug 2026

catherine a

We stayed in the short tower. The room was older. Had a very small bathroom. You could see pealing paint near the floor all along the hallway.
The breakfast was good and the best part of the stay. The pool was closed which was a surprise in the middle of summer.

10/10

Exceptional

02 Aug 2026

Robert

House was super clean and in a great location! It had everything we needed, even though we didn't spend a lot of time there.

10/10

Exceptional

02 Aug 2026

Patrick

Staff was incredibly nice from Angela at check-in to breakfast and cleaning staff. The breakfast was a great value and always full. Place to stay in North Platte.

10/10

Exceptional

02 Aug 2026

George

Good breakfast
Clean and well maintained

6/10

Pleasant

02 Aug 2026

Justin

Pool out of service on weekend in middle of summer… while checking in overheard staff member calling in maintenance on room. Breakfast area was completely overwhelmed by number of guests and couldn’t keep up. Overall, sense of poor management of the property.

10/10

Exceptional

02 Aug 2026

Ann

Staff helpful. Breakfast was amazing everyday. (Loved the coffee choices) disappointed that the pool and hot tub were unavailable due to maintenance

10/10

Exceptional

01 Aug 2026

Amanda

Best hotel breakfast around!

8/10

Excellent

01 Aug 2026

Rebecca

For being an older (remodeled) hotel, this was in good shape overall. The pool was broken, which was a huge disappointment to our kids, but thankfully, they had worked out a deal with the Holiday Inn Express to where we could go swim there.

The room was clean, although it was obvious that the carpet had not been switched out for quite a while and showed. There were plenty of supplies in the bathroom, including actual liquid hand soap, instead of a nasty bar soap.

The staff was super friendly and handled any question or need we had. Breakfast had a great selection for both adults and kids.

Honestly, the biggest improvement they could make would be to switch out the mattresses on the sofa bed. The beds were comfy enough, but the mattress was in such rough shape on the sofa bed that we had to ask for extra blankets so that we could layer them to avoid getting poked by springs.

Overall, not a bad place for a one night stop as we passed through.

10/10

Exceptional

31 Jul 2026

william

rooms were amazing. breakfast was awesome

8/10

Excellent

30 Jul 2026

Chris

The room was clean. We used the fridge. Breakfast was excellent.

10/10

Exceptional

30 Jul 2026

Shelley J.

Nice hotel, clean she comfortable with great staff!

10/10

Exceptional

29 Jul 2026

Shelly

The rooms were clean, hotel updated, bed super comfortable and breakfast was outstanding! The cool staff were also very helpful.

10/10

Exceptional

27 Jul 2026

Dianne C

The hotel was very clean. The breakfast is the best I have ever seen in all my travels. I can highly recommend this facility to anyone,

10/10

Exceptional

26 Jul 2026

Jeff

Awesome stay!

6/10

Pleasant

26 Jul 2026

Ladd

Beds were comfy and rooms were clean. However, rooms are paper thin and you can hear every footstep above you. Family above us got in late. They were jumping off beds and stomping at 11pm at night. I asked the front desk to ask them to stop and they didn’t do anything. When driving the next day early, sleep is critical and the reason for getting a hotel in the first place. Paying for a room to sleep here was a waste of money. Hotel was nice and clean, but if you get people above you stomping around, and waking you up, the staff wont help.

4/10

Poor

26 Jul 2026

Laurie

Front desk staff were super friendly. Other than that, the stay was somewhat disappointing. Rooms, especially the bathroom, are very small for the $. For breakfast, a number of items were already gone even though we were fairly early. Treadmill was broken so couldn't make use of the exercise facility. We have stayed at Best Westerns before and normally have a good stay. Hope this isn't a sign of things to come and maybe just caught this location on a bad day.

8/10

Excellent

26 Jul 2026

Tamara

We had a huge room for our family for just a tiny bit more in cost for a regular size room. It was clean and the beds were comfy. The only negative of our experience was the pool and hot tub were shut down. I wish we had been made aware of this before we arrived. My youngest son was very disappointed.

10/10

Exceptional

24 Jul 2026

christine

We really enjoyed the extra space of the suite. When travelling for two weeks and living out of a suitcase, small amenities like a seating area with a sofa and coffee table really let you take a breather and chill out from the day. The breakfast was delicious with plenty of options. Beds and bedding were comfortable. The location is easy access to I-80 and shopping and dining. Would definitely stay here again.

10/10

Exceptional

24 Jul 2026

Arlene

Excellent staff.

10/10

Exceptional

24 Jul 2026

Steve

Staff was extremely friendly. Room was clean. Highly recommend, we will definitely stay again in our travels.

10/10

Exceptional

24 Jul 2026

Abbi

The hotel was under construction, so the pool and hot tub were unavailable during our stay. The staff was completely upfront about this from the beginning and made sure we understood the situation before checking in. They even provided alternative lodging options and were incredibly kind, honest, and helpful throughout the process. Their professionalism and customer service were greatly appreciated.

10/10

Exceptional

23 Jul 2026

Daniel

Clean room, comfortable bed and quiet.

10/10

Exceptional

23 Jul 2026

Diann

The staff, room, and breakfast were amazing. Bed was so comfy, I didn't want to get up. The breakfast was.the best we had anywhere on our 9 day trip. The only con was the bathroom was very small. Just an overall pleasant experience. We will stay again.

10/10

Exceptional

22 Jul 2026

Allen

Great place. No problem

10/10

Exceptional

21 Jul 2026

Karen

Very comfortable

Partner

10/10

Exceptional

21 Jul 2026

Susan

Love Best Western Hotels. The room was clean and the staff friendly. Breakfast had hot and cold items. Short drive to attractions.

10/10

Exceptional

20 Jul 2026

Mike

Great breakfast, helpful staff, quiet, clean, arrived later in evening and was promptly taken care of

Partner

10/10

Exceptional

19 Jul 2026

Krista

Our family has stayed here a few times as we need the extra sofa bed. Always clean. Good value for price.

8/10

Excellent

19 Jul 2026

David

The breakfast was excellent. Unfortunately the pool and hot tub were out of commission so the kids were disappointed. It was one of the reasons I picked this property. They did say we could use the pool at the Holiday Inn but it was some distance away across a highway. Not at all convenient.

Family_with_children

10/10

Exceptional

19 Jul 2026

Wendy

The grounds and facility were immaculate and refreshing. The staff was friendly, proactive, and attentive. The room was clean & quiet. Breakfast was very good and the selection of food was great.

Family_with_children

10/10

Exceptional

18 Jul 2026

Dana

Easily one of my fav hotels i have stayed in. Clean, quiet, close to everything. Im a hotel snob and loved this place.

Self

6/10

Pleasant

16 Jul 2026

Toni

We showed up and Expedia did not link te 2 rooms so there was a little stress with check-in that eventually was resolved by the helpful staff. The breakfast was really good and the breakfast and lounge areas were really nice. The rest of the hotel was ok as it was being remodeled. The biggest downer was we booked the hotel for the hot tub and pool and it was closed. There is no mention of it being closed on the website so we did not find out until we got there. Turns out the pool and hot tub have been being renovated for the past 4 months!

Friends

10/10

Exceptional

16 Jul 2026

Theresa

The main building was great but we were in the older section which was just ok. The breakfast was wonderful.

Partner

10/10

Exceptional

15 Jul 2026

Amelia

Very nice place to stay. Had an amazing breakfast - probably the best one I’ve had, with lots of options. The pool is currently closed, but they do give you the option to go to the Holiday Inn down and across the street, and use that.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

frederic

Everything was perfect

10/10

Exceptional

15 Jul 2026

Julie

We had a delay getting to our hotel and EVERYONE was so helpful with our reservations and getting our arrival dates extended. THANK YOU SO MUCH!!!! The room was clean and comfortable and everything we needed for our quick stay. Staff was VERY HELPFUL and VERY FRIENDLY and much appreciated after a long drive. THANK YOU FOR A WONDERFUL EXPERIENCE!

4/10

Poor

14 Jul 2026

Nanci

Get rid of the outdated laminated sheet in rooms, which advertise a restaurant that’s no longer operating, including its menu in a QR code.
I didn’t care for the supposed menu options, but I brought back a bottle of beer from Applebee’s expecting to borrow and use a bottle opener. At that point, I was told the Restaurant is no longer operational. Update the information in a room to accurately describe your property.
The lightbulbs are so dim that with the curtains closed, the room felt like a tomb. The curtains had to be closed because my room faced a sidewalk and parking lot that had people passing by regularly.

The staff was great from top to bottom– helpful, knowledgeable, went the extra mile.

Pet

10/10

Exceptional

14 Jul 2026

Carl

Very dog-friendly!

Pet

6/10

Pleasant

12 Jul 2026

Janell

Pros: Friendly desk staff. Smooth check-in/check-out experience. Great continental breakfast options (which included an espresso machine and 2 waffle makers). Easy access from interstate. Pet-friendly (including dog treats and a few green spaces). Plenty of parking. Free WiFi. Comfortable bed.

Cons: Breakfast area was ridiculously crowded (in all fairness there was a charter bus at the time we were there). Pool had been down for months with no mention of it during the booking process. They offered to give us passes to travel 0.5 miles to another hotel and swim there (thanks, but no thanks. Knowing that upfront would have probably changed where we stayed, but I think they knew that). Room looked superficially clean. No hair all over things like the last 2 hotels we stayed, HOWEVER, while still unloading, our dog found a half-eaten burrito under the edge of the bed and an empty Raising Cane’s box that wasn’t ours. The tile floor portion was so sticky I had to go over it with a damp towel. Not many outlets if staying as a family and the one near the bathroom was so old my charger kept falling out of it. Sound-proofing wasn’t the best, as we could hear our neighbors coming and going from all sides. Decor was rundown (like ripped up baseboards and chipping dry wall, but not a deal breaker).
We would stay there again, but as a back-up option.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Joni

Overall, was a clean and comfortable stay. Buuuttt.....we rented this specially for the 24 hour hot tub and pool, as we were going to be arriving late and wanted to relax in hot tub after a long drive. Nope, closed. We spent double the money for the hot tub. We were offered to go to another hotel and use their pool 🙄

10/10

Exceptional

12 Jul 2026

Victor

.

Partner

10/10

Exceptional

11 Jul 2026

Ted

We love this hotel, perfect location to stop when driving cross country, always clean, quiet, safe, and great breakfast.

Partner

6/10

Pleasant

10 Jul 2026

Nicole

The hotel was clean and the bed was comfortable. The pool and hot tub are currently closed for renovations. They discounted the room, but they do not have this listed on their website. The hotel also allows pets, so there was a dog barking in the middle of the night. Not a bad stay, there were just some things that should have been better handled.

Partner

8/10

Excellent

09 Jul 2026

Sarah J.

The pool was under renovation and we had to go to a sister property to swim. It was nice that they offered an option for swimming, but it was not convenient. The staff was very nice and breakfast was good. All the baseboards were off on our floor, as I think they were doing renovations, but it looked rough.

Family_with_children

8/10

Excellent

09 Jul 2026

Zach

Everything was good except the shower was put of soap and I didn't know or notice the pool was under renovations. When traveling with a child looking forward to pool time that was crucial information. Luckily the owner of this particular hotel also owns another hotel where you can swim after showing them your room key. The staff was excellent. Had we stayed multiple days the soap issue would have been easily resolved.

Family_with_children

6/10

Pleasant

09 Jul 2026

Lisa

Out of body wash, pool under remodeling, no sanitizer near breakfast

Friends

10/10

Exceptional

09 Jul 2026

Craig

The staff is very helpful and kind.
The Breakfast was really good too but served at 6:30am is a bit late for those of us traveling for work I barely got a plate and had to race to work.

Self

6/10

Pleasant

08 Jul 2026

Thomas

Rooms were clean. Staff were friendly. Breakfast was hot and easy to serve. Struggled to find parking on a busy night and food delivery was a challenge, but the hotel itself was a solid stay!

Partner

10/10

Exceptional

08 Jul 2026

Steven

Super comfortable beds & amazing breakfast! We would absolutely stay here again!

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Lindsay

The stay was fine, we booked in Expedia and it didn’t let us know the pool and spa were out of service. They did say we were able to use their sister hotels pool. But with 3 little kids that was not worth the effort. Would have been nice to know before booking we weren’t going to be able to use the for the night!

Family_with_children

10/10

Exceptional

08 Jul 2026

Teresa

The bed was so hard to leave! Great staff and wonderful facility.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Dane

Nice place to stay with pets.
Good breakfast buffet included. Convenient to restaurants and stores.
Bed was comfortable,.
Nice small town as well.

Partner

6/10

Pleasant

07 Jul 2026

Don

excellent breakfast, updating sorely needed ie naseboards in process of being done. Rooms are exceptionally small compared to pur usual rooms. Poolwad not in operation. Sad

Family

10/10

Exceptional

06 Jul 2026

Scott

Fantastic breakfast. Room was clean and great shape. The pool was shutdown for maintenance

Family_with_children

10/10

Exceptional

05 Jul 2026

Jaysen

Well kept clean quiet

Friends

10/10

Exceptional

05 Jul 2026

Frank

Clean room. Nice breakfast

Family_with_children

10/10

Exceptional

05 Jul 2026

Frank

Every detail excellent

Family_with_children

10/10

Exceptional

04 Jul 2026

angela

We checked in early morning and staff was great. Room was clean and updated. Breakfast was excellent

Partner

10/10

Exceptional

04 Jul 2026

Vickie

Friendly staff
Breakfast had lots of options and was well stocked

Family

8/10

Excellent

03 Jul 2026

David

Great breakfast! Older property that is in the process of renovation. We used the washer and dryer. They work well but we were disappointed that it took coins not credit cards.

The TV had issues and kept turning off.

The beds were super comfortable. We recommend this place and will use it again if we come this way.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Julie

Very clean but the pool and hot tub were not working

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Verified traveler

Convenient, good breakfast

Friends

8/10

Excellent

03 Jul 2026

David

Excellent staff and clean room. Outstanding breakfast. Hot tub and pool unavailable and not indications under amenities before arrival. Handicap amenities, especially the walk in shower were very good.

Partner

8/10

Excellent

03 Jul 2026

David

Excellent breakfast, one of the best menus available. Evidently the pool and hot tub have been closed for repair for a while and it would have been helpful if there was a notice for the repairs under the listed amenities. Staff was very helpful and courteous. The motel looks like the molding for the carpet in the halls had been removed but not replaced.

Partner

2/10

Poor

03 Jul 2026

Benjamin

Staff assigned a dirty room to us and then wanted us to wait 30 min in the lobby with our luggage while it was cleaned instead of providing a new room. All.the baseboards are missing with old glue stains on the wall making it look rundown. The pool area and the elevator were both out of order forcing us to carry luggage and things up and down the stairs.

Partner

10/10

Exceptional

01 Jul 2026

Reva

Loved that they accept cats!

6/10

Pleasant

01 Jul 2026

Gail

Place was in the middle of a remodel which meant pool and hot tub closed. Another hotel was offered if those amenities desired. That was not of need for us only staying one night. The beds were a little soft and there was no fan in the bathroom. Breakfast area was nice with decent choices for those desiring protein options.

Business Friends

4/10

Poor

30 Jun 2026

mary

Everything was clean and bfst was great. What ruined the stay is there was no way to close a shade on the window to darken the room. A Kubota dealer next door had blaring lights that shined right into our room.

Partner

8/10

Excellent

29 Jun 2026

Jennifer

Pool was under renovation but arrangements were made to swim at their neighbor hotel.

Family_with_children

10/10

Exceptional

29 Jun 2026

Natalia

Good breakfast and amazing staff

Partner

10/10

Exceptional

28 Jun 2026

Kristine

We were only there for one night, but the room was clean and comfortable. The staff was incredibly helpful.

Friends

6/10

Pleasant

28 Jun 2026

Lamont

The staff that checked us in was very friendly, however, that was the best part of our stay. Our room was just not clean. I am pretty sure that our sheets had been slept in previous to our arrival. Unfortunately, I did not notice the stains until after we had slept in them. I am hoping it was just chocolate. I also found a used towel behind the curtains. There was throw-up outside the door. There are definitely better places to stay.

Pet

10/10

Exceptional

28 Jun 2026

Brooke

Clean rooms, nice breakfast. Latte machine!

Friends

4/10

Poor

28 Jun 2026

Jessie

This was not a great experience, however, I don’t think it was typical for this hotel. We arrived at 3:20 to check in to find the lobby literally overflowing with guests and luggage. Waited in line for 20 minutes to get checked in, only to find out that our room was not ready. We continued to wait for another hour in the lobby before we received the keys to our room (with several other guests whose rooms were also not ready). The room was dated and looked different from the pictures online. We couldn’t get anything to stay plugged into the outlet by the sink. The pool and hot tub were unavailable. We were awakened in the morning by housekeeping in the hallway and room next door talking and laughing loudly. Breakfast was a typical hotel buffet breakfast. Nothing extraordinary, but staff did a good job of refilling items and cleaning tables as it was very busy that morning. I understand it was a busy weekend, but for the amount I paid for the room, I don’t feel like it was worth it. Especially since I waited an hour and a half to even get into my room.

Friends

10/10

Exceptional

28 Jun 2026

Cindy

The staff was fantastic. The property is well kept

Family

4/10

Poor

27 Jun 2026

Jacob

First thing when booking I called to make sure pool was open and wasn't told different when checking in so with 4 kids that was bad enough, then in the room there was 2 pills laying right out on the floor and the elevator was out of order.

Family_with_children

10/10

Exceptional

27 Jun 2026

Brandon

Hotel was packed for NEBRASKALand days but the gals at reception were friendly and trying their best. Room took a little while to be ready but it was nice and clean when we got in.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Steven

Would be 5 stars if the pool was open. Unfortunately, they don't show that online. Have to wait until you're there to find out. The breakfast was excellent though.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Denise

The rooms smell musty and the pool and hot tub is closed down for remodeling during summer vacation time. If you want to go swimming they offer to use another hotels pool that is down the road that is not worth it

Business

2/10

Poor

25 Jun 2026

Douglas

Our stay was terrible. The staff were nice. However, the floor was not maintained or vacuumed, the baseboards were torn out, the room was dirty, the walls were marked up, carpets were stained and gross. Additionally, the pool and spa were closed due to renovation. This is the 3rd stay at a Best Western where they advertise a pool and spa, but either there is no spa or the pool and spa are closed. This is false advertisement and I should get my monies back to make other arrangements. However attempting to get your money back is like pulling teeth with these jokers. This amounts to terrible policies within the corporate atmosphere. I will no longer consider staying at a Best Western. I will take my business to a better hotel. We recently stayed at a Comfort Inn that was clean and well managed. Yes! They had an open pool and spa. And, it was $50 less expensive. Never again will I stay at a Best Western.

Family_with_children

10/10

Exceptional

23 Jun 2026

Shawn

It was nice that they had a plan in place for the pool being remodeled! Great Job North Platte! Breakfast was excellent, and the staff’s professionalism was 2nd to NONE!!!

8/10

Excellent

23 Jun 2026

Dana

Very friendly staff

Self

6/10

Pleasant

23 Jun 2026

Crystal

Staff was professional and their breakfast was great. Our kids were really bummed that the pool and spa were closed for our stay. They did say we could drive over to the holiday inn and use their pool, but our kids weren’t didn’t want to. The elevator was also out of order, but thankfully we were on the first floor. The baseboards were missing in the halls which made it look a bit run down. Our room was clean, but the pull out sofa bed was broken so our youngest had to sleep on the floor. Not sure if we will be back here, unfortunately.

Family_with_children

10/10

Exceptional

22 Jun 2026

tara

The staff was very nice.

Partner

10/10

Exceptional

20 Jun 2026

Darcey

Fast simple check in. Food was great. Clean smelling.

Family_with_children

10/10

Exceptional

20 Jun 2026

Kameron

Room was big and clean. The staff was very sweet and helpful!

Friends_and_family Family

4/10

Poor

20 Jun 2026

Maxine

Pool and hot tub was closed. The room was kinda rough for a hotel with 9 star ratings. Clean but honestly should have been cheaper and have a rating of a 6.8. Staff was friendly and very helpful.

Pet

2/10

Poor

20 Jun 2026

Melissa

The room we checked into was wet, dusty and moldy. We called hotel.com and no one was able to reach the hotel. We finally went to the desk due to the dirty room condition and were told that we were put in a “less” quality room due to booking through a 3rd party. No one should stay in a room that is wet and dirty. It smelled musty and we have a child with asthma. They did move us to a better room but also said they need to discuss with hotels.com on expectations for rooms. Again no one expects that and my brother told them so. They finally agreed and said they knew the room was terrible and to have hotels.com for a full refund. We will see if that happens. Their pool was also down which is the whole reason we picked that hotel as we were travel with kids. No way was this a $200 a night hotel or room. It’s the worst experience I’ve had a hotel and after driving 10 hours, the last thing we wanted to worry about. Not only that, but the next morning one of us took a shower and the 2nd person only had a like warm shower. I can only hope this is made better and hotels.com and the hotel do what they said they would and refund our stay.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Maria

Clean. The pool and hot tub were not available for use. Not really impressive but it was clean.

Partner

10/10

Exceptional

18 Jun 2026

Elizabeth

Clean room very friendly staff lots of options for breakfast

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Elizabeth

Clean room. Great breakfast.

Self

8/10

Excellent

17 Jun 2026

Gary

Nice stay. Good breakfast.
#1 complaint with almost EVERY hotel: shower/tub combo. Not safe for seniors.
Plus - what was this is the room (pic). Don't think it meets code!

Partner

10/10

Exceptional

17 Jun 2026

Roland

Great breakfast. Many choices. Dogs were only $20.

Partner

4/10

Poor

15 Jun 2026

Naomi

We booked this hotel as a stop on a long roadtrip specifically to enjoy the hottub after driving all day. When we arrived we were informed the pool and hottub were closed. If we had known we would have booked a different hotel that was less expensive. The room was still full price. The bathtub drain was slow draining and the fridge compressor made a loud buzzing/ringing. For the price per night I would have expected better. The breakfast was decent, but comparable to everywhere else we stayed. Overall not impressed and disappointed with the amenities compared to cost.

Partner

10/10

Exceptional

15 Jun 2026

Cody

Nice hotel with a nice location.

Family_with_children

6/10

Pleasant

13 Jun 2026

Verified traveler

Very helpful friendly staff working for a dated property in need of a facelift. Reasonably comfortable beds and pillows and less expensive than other choices.

Family

8/10

Excellent

12 Jun 2026

Monica

The hotel was very clean. The beds were very comfortable. The only reason for the four stars was that the pool was unavailable for use due to renovation.

Family_with_children