Family Resort Spa & Thalasso Termal

10/10

Exceptional

29 Apr 2026

Andres

Excellent

10/10

Exceptional

29 Apr 2026

yaremis

The resort is one of the best hotels I have been. I love everything about it. It is a perfect place for a family and friends trip o if you want to travel without kids as well. Is a really peaceful and fun place at the same time. The staff is amazing, kind and friendly. I always stay at the family selection building and they have a lot of fun activities for the kids. In the play room you can find , Camilla , rosy , Olga … really sweet girls that loves kids
Armando , Miguel , Elias , I hope I am not forgetting anyone. The staff at the family selection lobby made our check in very smooth and helped us with everything that we requested. The amenities are great, the beach beautiful and their food was excellent. The chic cabaret is a show that you must not miss.
I will always come back to this place

Family_with_children

10/10

Exceptional

26 Apr 2026

Julian

Amazing staff, beautiful resort, tons of entertainment nightly, food was above average. Beach had no sargassum and swimmable water. Cannot find a reason of any complaints. We definitely would love to come back again.

Family_with_children

10/10

Exceptional

15 Apr 2026

William

Clean, extremely helpful staff. Everything my family wanted. Amazing food and beaches that were totally rock-free.

8/10

Excellent

05 Apr 2026

Matthew

We had a great time at this resort. Our group had one adult and two kids with Celiac disease, and the staff was really accommodating about showing us what we could eat and making special gluten free food for the kids. The resort was beautiful and the staff was very helpful and friendly. We had a jacuzzi loft suite in building 12 and it was HUGE. The butlers in building 12 were great. No complaints.

Family_with_children

6/10

Pleasant

02 Apr 2026

Ryutaro

Staff are friendly but there were not enough staff at the front desk when I arrived. Even though around 4pm and only 1 family was there, we waited more than 30 minutes. Butlers were also friendly but often not available.
Room was clean but housecleaning was not perfect e.g. no cleaning until 3pm, towels were missing, and the minibar wasn’t properly restocked.

Family_with_children

10/10

Exceptional

16 Mar 2026

Charles

This resort had everything we were looking for and more! The staff couldn’t be more courteous and helpful. The facilities are extremely clean, well designed and brand new. The rooms are spacious and comfortable. The food was excellent. Pools all amazing, beach superb!

Family_with_children

10/10

Exceptional

12 Mar 2026

Marc

Great hotel for families with little kids. Good food and service. Beautiful scenery.

Family_with_children

10/10

Exceptional

12 Mar 2026

Josue

We had a great time! We were not able to try all the restaurant due to not having reservations open but we got to try The Japanese restaurant and the Nest. Our favorite restaurant was the Nest, Captain Armando and his crew were awesome! We had dinner there twice. Nicky at the kids club was great at keeping the kids entertained while the adults enjoy dinner. Maria at the pool was great with the kids. The pool waiters : Uriel, Julio, Carlos and other were also great. Facility is very nice and well kept. Buffet was also great with plenty of options.

Family_with_children

10/10

Exceptional

28 Feb 2026

Zachary

Amazing. Perfect resort with excelled service.

8/10

Excellent

20 Feb 2026

Jennifer

Our room was great! We had a wonderful vacation and our butler Alejandro was so helpful. We loved the atmosphere, the teens club was great, and the beach is beautiful! I would love to come back and it was very hard to leave!

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Jennifer

The resort, food and service was incredible. But we feel we were sold a false bill.of goods regarding dinner reservations, even with Family Selection status. Many restaurants closed throughput the week and we had to continually go up the 'chain' just to get ar eservation, only to find the restaurants were never at full capacity. It's too bad, if the restaurant situation was fixed it would have exceeded my expectations, but given the hassle we don't plan on going back.

Leisure Family_with_children

6/10

Pleasant

15 Jan 2026

Margaux

The baby club was terrible the staff in charge of 1-4 year old was not appropriately trained to welcome families and younger kids.
This is the first advertising incentive for us as tired parents and we could not benefit from that support.

Leisure Family_with_children

8/10

Excellent

12 Jan 2026

Luis

The hotel has very nice green areas, they have some nice presents for the kids. The food and drinks could be better

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Karthic

Had a good time staying for our second time. It was an extremely busy week so at times service lacked but we communicated when we weren’t happy and the team helped to better the service for the rest of the trip!

Family_with_children

6/10

Pleasant

30 Nov 2025

Adam R

Have stayed here 5 times over the last 5 years and generally service and quality has declined. Spa is amazing, most or the staff are friendly and attentive however our butlers were unresponsive and not helpful the first few days, our room was not cleaned by housekeeping more than once, quality of food has declined.

Leisure Family

6/10

Pleasant

22 Nov 2025

Galina

The spa was terrible. We felt rushed the entire time and did not get to enjoy the facilities; not to mention the crazy prices and subpar services.

The hotel was ok, but not the premium/luxury as advertised. The Family Selection didn’t feel exceptionally special considering how it’s advertised. It’s an ok resort, but we will not return.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Guadalupe

First time visiting grand palladium and was beyond impressed with property, amenities and overall staff. Room was clean spacious! We upgraded to family selection which gives you access to designated area that includes a private pool, beach area and restaurant. Towels are accessible in multiple areas like pools and beach you don’t need to haul your towel around. waiters available at the pool and beach who are very attentive. Best part if you have kids ! My 3 and 4 year old had the best time the accommodations available for them are phenomenal! There is a kids club that has different activities every hour where your child can stay with the most amazing caring girls. They did multiple activities for the kids in the family selection area pool and beach. My kids participated in a treasure hunt, eco tour, kite flying and water balloon game in the pool. I was able to visit the spa while my kids had fun at the kids club! The spa was relaxing all amenities available were amazing a hydro pool, a relaxing massage,infinity pool second floor, smoothie bar, many sauna , steam and other rooms. Food and entertainment while we were there we watched a few shows at the teatro that were fun ! A silent disco party, a roof top bar with a dj, sports bar open 24 hours ! You must also check out the coffee shop at the village they have great lattes & pastries. Restaurant options available Italian, Mexican, Indian,Japanese and many other food was great. The staff was the best part everyone was amazing.

Leisure Family_with_children

8/10

Excellent

01 Nov 2025

Tarek

the room was spotless and staff was courteous, 24 hours room service

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Teresa

Beautiful hotel installations, nice beach, and great staff! For a “5” stars hotel the “Isla Blanca” restaurant was a disappointment. The food temperature was always cold, raw meats and rude grill stations staff.
The service at the beach was lacking. “The Nest” restaurant was a real treat with lobster and great service from Armando and Alfredo. We had a beautiful room with a gorgeous panoramic view with lots of treats upon our arrival, premium drinks and a butler who booked our dinners. I highly recommend the family selection if you are travelling with children.

Leisure Family

10/10

Exceptional

23 Oct 2025

David

Great experience !

Leisure Family

8/10

Excellent

02 Oct 2025

Mary Rose

Second Stay - Some Highs, Some Lows
We travel in groups, so it isn't easy to find a resort that offers something for everyone. This was our second visit to Family Selection at Grand Palladium Costa Mujeres—last year was fantastic & we returned hoping for the same experience. While many things were still great, this stay had a few hiccups.

As always, Rafa nadal tennis coaches (Hugo & Francisco) were fantastic and their team was organized when it came to lessons and court bookings. Rooms were clean and beds comfortable. Housekeeping was flexible with timing & kept the room well-stocked.

Lows:
Issues at check-in as our Expedia Gold VIP Access benefits weren't recognized until we escalated. Last time we were warmly greeted with an instant upgrade and a surprise dessert tray on our final meal. We finally got it sorted out but it makes us question if future stays will be as difficult. Black+White flooded & our kids were disappointed there were no alternative teen activities/venues all week. Shuttles seemed reduced, skipping stops & hard to rely on.

Highs:
Butlers Luis/Cesar were excellent and truly redeemed the experience for us. Great service at the mexican restaurant and teppanyaki grill. We were able to enjoy the TRS options this time - La Boheme being our favourite for food and service. Poolside service was solid, and when one of us got sick, the on-site doctor was helpful.

Tips for future travellers: BYO bug spray & OTC meds. Gift shop charges $36 USD for tylenol.

Leisure Family

10/10

Exceptional

16 Aug 2025

yaremis

De todas las veces que hemos visitado México y que han sido muchas, este es el hotel más completo y más acogedor que hemos visto. El mejor servicio , amabilidad, limpieza, la comida , las actividades para los adultos y niños. Los detalles de todos los empleados, desde los restaurantes hasta los mayordomos……. Los chicos de los bares , Miguel , yosbany, Hugo de la piscina. el capitán armando , las chicas que ayudan en el kids club Amy , sandy … el chef Elías , los camareros Mauricio , Arturo. Los mayodormos , Eduardo , Alexander y Karime. Sorry que No me acuerdo todos los nombres pero todos fueron muy especiales con nuestra familia. Les recomiendo mucho el cabaret the chic. Que talentosos todos sus artistas. Es nuestra 4 visita a su hotel y no nos hemos marchado aún y ya estamos coordinando nuestra próxima visita. Ojalá sea pronto. Apreciamos mucho sus atenciones para con nosotros.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

James

Always a great place, luxurious, clean, safe.

Leisure Family

10/10

Exceptional

02 Aug 2025

Lindsey

This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.

Leisure Family_with_children

8/10

Excellent

21 Jul 2025

Tu-Vy

Beautiful resort, excellent service everywhere you go. Very clean and safe. Food options at the pool were just okay. Reservations at restaurants need to be made at check in or else you may not land a seat. Important to note: this resort is large and in order to get around, you will need to take golf carts. Walking is not impossible but with the heat and little kids, golf carts were the way to get around. Sometimes they come quick and sometimes there is a bit of a wait.

Wish we were given a map at check in so we know where everything is at. We got by with asking a lot of questions and knowing general areas of where we wanted to go. The butler service was great. They are fast; attentive and really try their best to meet your needs. No request is too odd!

Javier the resort manager met us and ensured our needs were taken care of. Great service!

Overall would recommend this resort.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Chi Ling

We had a lovely time at this resort! Before arrival, I had sent an email the FS butler team regarding wishlist and had done research on FB groups on this. Upon arrival, they did not disappoint. We were welcome into our room with lovely gifts for our kids, fruits and desserts on the table. Also, the provided many amenities for our kids that's tailored for kids.

Both the Kids Club were great! Being able to drop the kids off at the main Kids Club was great. They had a great time. The FS Kids Club was also wonderful giving us the option to drop them off during the evening so we can go to one of the restaurant in TRS. The staff at both Kids Club were terrific! They kept the kids engaged and led each activities so well. Cheers to the Kids Club staff at both the FS and main Kids Club.

The butler team was amazing too. Their service was wonderful and all the requests we had were done for us. The only thing we didn't get every night was the turndown service. It didn't bother me but I did request for it on two different nights and we didn't get it nightly.

All dinner reservations were made by the butler team and they would suggest how best to fit all the restaurant we want to try during our stay. A la carte restaurants were all wonderful! Their food quality and service was great. The buffets in general was acceptable. Food quality not as good compared to the a la carte restaurant. It wasn't bad but I expected better food quality and choices.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Jagdish

Frida and Emanuel our Butler were amazing. The last night we were there they set up a bubble bath for my kids. The Nest restaurant was our favorite! They cook food right in front of you. The beach is a little far out especially for guests not staying on the Family side. The carts can be a little more frequent and should have a bell specially for night. The boat could also run a little more frequent.

Leisure Family_with_children

8/10

Excellent

31 May 2025

Tatyana

The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.

Leisure Family

10/10

Exceptional

28 May 2025

LUIS

Great place for families, perfect for family reunions.

Leisure Family

10/10

Exceptional

25 May 2025

Chris

The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.

10/10

Exceptional

19 May 2025

CENGIS

Excellent

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Ahmed

Everything

10/10

Exceptional

28 Apr 2025

Romal

Great looking resort with excellent staff

Leisure Family

10/10

Exceptional

29 Mar 2025

Ryan

Stayed in Family Selection which allowed my wife and I to go to TRS restaurants. All of the food everywhere was good except for El Gaucho. El Dorado was much better. La Boheme and Sumptori were excellent.

Leisure Family

2/10

Poor

12 Jan 2025

Atena

I am Expedia gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets.
The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong.
I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it.
There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide.
T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

Leisure Family_with_children

8/10

Excellent

01 Jan 2025

Thi

The property is beautiful, modern and gigantic, if you’re up for some exercise, then walk around otherwise take the trolly or boat is a must as everything is spaced out and takes around 20 minutes to get to. Poseidon is a cute spot for lunch/dinner. The beaches are beautiful, clean and clear blue water, The resort’s best feature would be the family selection side where it’s really kid/family friendly and offers butler service. Taking 1 star off as food was mediocre. All the restaurants are beautifully designed with a wide selection of foods however they all tasted just ok lots of room for improvement there.

Leisure Family

10/10

Exceptional

12 Dec 2024

Mary Rose

Beautiful resort. We travel at least once every quarter and this was one of our favourite experiences, especially for an all inclusive. The upgraded room was fantastic and the butler did a great job of reserving dining and informing us of events. Hydrotherapy at the spa was a bit pricey for an 1.5 hours but it was beautiful and something we’d consider again. We loved the loft suite and the beautiful views of the ocean. The only improvement would be the cleanliness of the bathrooms and a slight inconsistency in meal preparation whenever we ordered room service - ingredients condiments and even portion sizes were different each time. It isn’t something that would stop us from returning though, we’re looking forward to our next visit! PS We recommend tennis lessons at the Rafa nadal centre - they were super fun and kept us active throughout the trip.

Leisure Family_with_children

6/10

Pleasant

08 Dec 2024

Tamara Lynn

The accommodations were less than ideal. Resort credit was not included like we had been informed. Buffet was all that was available, food just ok, all restaurants were booked except the La Adelita (food was ok, service was poor). Overall average experience, nothing exceptional. We stayed in the family selection which was advertised to have lots of benefits and perks, we received zero!

Leisure Family_with_children

4/10

Poor

08 Dec 2024

Louis

Not sure why they dont close out a floor at a time to do renovation. During our whole trip they were painting walls, and doing renovations. Whole floor smelled like paint. We booked in 4 different groups everyone had a different experience. We were in building 11 of the family select while our friends was at 12. Building 12 did not have any renovation also their accomodation was much better. As soon as they arrived they were given fancy vodka and champagne with cookies, treats and a variety of bags/beach bags and toys for the kids. When we checked in we received no beach toys for our kids, no treats, just 2 empty bags and one was clearly used as it was completly stained. Overall not too happy with our stay at this resort, we stayed at their sister company in Maya and had a much better experience.

Leisure Family_with_children

6/10

Pleasant

17 Nov 2024

Gina

Huge resort, huge disappointment

Very disappointed! The place is huge and you have to take a shuttle to get anywhere. Drinks tasted strange and the only restaurant out of the many on property we tried was Sumptuori we really enjoyed. Food and service were impeccable. The food on the buffets were typically cold and bland. Some of the staff were very friendly and some were quite indifferent. I was annoyed by the check in process when we first arrived. We were taken to a VIP lobby where only one person was working with a large family. Exhausted and hungry, it was about 45 minutes before we got to our room that had water all over the floor from a/c condensation. It felt as though the room was never cool enough to sleep comfortably because of the intense humidity and the bedding felt a bit rough. We were told we had a butler, but seemed as though all they did was make dinner reservations, which was already arranged by the wedding we were attending there. I paid more for an ocean view room and it was actually a partial view and not worth the extra money. I forgot saline solution for my contacts and a 2 ounce bottle from the gift shop was $22! Ouch!

Friends_and_family Family

8/10

Excellent

16 Nov 2024

Jaime

Overall, we had a great experience.

The resort is a little more rundown than it was when we were here in the past. We also arrived to dirty bedsheets, which we were not thrilled about.

The à la carte restaurants were delicious, but the rest of the food options were meh. The service and drinks were hit or miss which was not our experience in the past.

Victoria at the nest restaurant was the most amazing staff we’ve ever come across. She was warm and welcoming, and we understand why she’s the supervisor.

Leisure Family

10/10

Exceptional

28 Oct 2024

Silvia

Great property enjoyed our stay. Kids loved the tennis program.

Leisure Family

6/10

Pleasant

19 Oct 2024

ying

Not clean room

6/10

Pleasant

19 Oct 2024

ying

No upgrade and dirty room with mole, but the hotel ground is nice food is average. The staff is very nice

Leisure Family

8/10

Excellent

17 Aug 2024

Mandy

Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.

Leisure Family_with_children

8/10

Excellent

17 Aug 2024

Mandy

Overall, I enjoyed the stay.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2024

Francisco Enrique

A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!

Leisure Family_with_children

10/10

Exceptional

12 Jul 2024

Robin

The butlers was one my favorite. Lupita and Isaac was the best.

Leisure Family

10/10

Exceptional

16 Jun 2024

Keith

We recently stayed at the resort as a family of 4 in the FS section. Check-in was very smooth and our butler was great with keeping us posted on events and available dining options. All the golf cart drivers were very friendly and happy to help out in any way. We enjoyed the main pool with our kids because its right next to the splash area. The lunch buffett at the main pool.was 10/10, they added more items throughout the lunch time and again were all very friendly and helpful. The waitors around the pool kept our drinks topped up all day long! We also enjoyed the nest option for some meals. The steak house on the TRS side was really good.

Leisure Family

10/10

Exceptional

15 Jun 2024

Nickolas

Always enjoy Grand Palladium resorts.

Leisure Family

4/10

Poor

08 Jun 2024

Pijus

We booked a Family Selection part as we travelled with 2 teenagers and this option allows access to the TRS for adults. At check in we realize that Family Selection is oriented on families with children up to 5/7 years old, oven though their slogan says \"luxury at any size\". Check in area look like little day care area, the restaurant The Nest has a playroom inside and again feels like you are in a daycare at breakfast as kid’s music is blasting. Inside our room there was toddler sized hat and sand toys (bucket, shovel etc), SO If you are coming with teenagers, there is NOTHING for them! Family Selection pool was like yet another daycare..You pay for \"luxury\" part of the resort yet teenagers are left with main Grand Palladium pool activities only, volleyball pretty much..and after 5pm if you rented the ball from POP, they will go around and collect those oven if the pool is still full of teens playing. My children are not into video games so the Black/White club was not the option, also it is inside, not an outside activity. Restaurants: on Tuesdays they close buffet and 3 restaurants so now they force everyone to make a reservation and if you did not (because maybe that is the day you arrived at the resort) you would have hard time to find where to eat dinner as per their excuse, \"they are feeding over 2000 people in a few restaurants that ARE open. First of all BUFFET SHOULD NEVER BE CLOSED!

Leisure Family

10/10

Exceptional

06 Jun 2024

Tana

It was absolutely wonderful, staff was nice and very accommodating. The restaurants were wonderful. The majority of the food was fantastic. We loved it. Can’t wait to go back.

Leisure Family

10/10

Exceptional

04 Jun 2024

Ivan

Above my expectations

This is a pretty big hotel that you cannot enjoy it all in two days, you would need a week minimum but everything was great, we really loved everything, they treated us really good. The food was good, has everything you need. and of course service always on point.

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Pamela Krizia

We loved this place as a family! The spa experience was incredible. The only thing disappointing was the noisy doors in the middle of the night. Some guests were very inconsiderate and just keeps shutting it off so loud. You can hear guests from the hallways. It’s a big building but looks like doors are thin enough that you can hear every single noise at night.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2024

Juan

Nice

Leisure Family

8/10

Excellent

13 Apr 2024

Myong

over all it was great resort. but the restaurant, they serve buffet in brrakfast and lunch in every restaurant.

Leisure Family

10/10

Exceptional

24 Mar 2024

Dev

This is the best resort that we have stayed in Cancun. Facility, room, cleanliness, staff, food... You name it. A true five-star resort for family. We chose to stay the family selection with all inclusive option. Multiple pools and also close to the beach added to the fun. Both of my kids had a great time and so are my wife and me! We will definitely go back! We

Leisure Family

8/10

Excellent

10 Feb 2024

Joanne

It's peaceful and quiet, beautiful, pristine, not too crowded, close to the beach we love our room its panoramic ocean view, great staff great food

Leisure Family

10/10

Exceptional

23 Jan 2024

Poseidon

Second time staying at this resort. Doesn’t disappoint. Beautiful facilities, kind staff, excellent food, beautiful beach.

One person stood out, Frida, our butler. Always helpful and with a smile. She arranged late checkout for us which was critical as we had a late flight. She also helped us with various other things during our stay and our kids loved her too. Very sweet and kind.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2023

Daniel Vargas

Great experience and service. With the exception of a minor issue with a cart driver that was rude - everything was perfect

Leisure Family_with_children

10/10

Exceptional

13 Jul 2023

Sebastian

Excelente atencion de parte de los mayordomos

Leisure Family_with_children

6/10

Pleasant

31 May 2023

Michael

3 night A/C room no cooling on the night. No fixed. 3 time call.

Leisure Family_with_children

4/10

Poor

14 Dec 2022

Verified traveler

Beautiful landscaping, terrible food

The outdoor landscaping, paths, fountains are the stars during both day and night. However, not a good place for people with mobility issues, or disabilities. Many, many levels changes, uneven steps, few railings, and unexpected angles and no ADA here in Nexuco. All Inclusive was fun for activitities but the food was mediocre to poor. My son found a 1/2 size hard concrete \"something \" in his cooked mushrooms. Hotels.com did not honor the free airport transfer and the hotel said ut wasn't their problem. After spending an hour at the on site Expedia office with no positve outcome, even though the reservation and confirmation# clearly says free airport transfer, the rep said I'd have to argue with Hotels.com when I get back. Lots of fun pools with bars everywhere however drinks in general were awful. Staff in general were friendly but communication often got screwed up. Some is language but some just incompetence. I booked this hotel because of the Nadal Tennis Academy but basically it's just branding with a little Nadal museum, tiny store, and 8 clay courts, 3 covered. Clinics were nothing special but good practice.The beach was nice.

Friends_and_family Family

10/10

Exceptional

19 Mar 2022

Amanda

Beautiful property, top notch service. Entertainment team was fantastic.

Leisure Family

8/10

Excellent

01 Dec 2020

Levin

From entertainment- Samir and Elle did a fabulous job keeping us busy. Shows in the evening are top notch.
Food was also good but due to Covid they did have to make many adjustments.
The spa was fabulous and our stay included hydrotherapy for free so TAKE advantage of it!
Room are very clean and modern.
Large resort with a lot to do.
Kids clue was incredible! Wendy and Becky are very nice and always keep the kids busy. So much to do here and I’ll definitely be back.

Friends_and_family Family_with_children

6/10

Pleasant

21 Nov 2020

MinaT

First of all the staff at the front desk was not friendly at all, so that was our first impression, we had paid for the family selection loft suite king bed, which is the most expensive option. when we got there, we went to the suite and it turns out to be 2 queen beds, there was staining on the floor, the mini fridge had rust and it did not look safe, I made a huge deal and had a manager come out, they switched us the next day to a better room with king bed, also to get an ocean front, its $50 a night extra...the food was not the best, they have 1 buffet open for breakfast, one buffet open for lunch and they serve the same exact food everyday, and for dinner they had only 4 restaurants open and every night you had to make a reservation between 2 restaurants cause they open 2 restaurants at a time and the next day they open the other 2 and so on. We only liked the japanese restaurant So we had a tough time with the food on the nights it wasnt open. Also if youre not in family selection, you pay $10 per for every room service. The pools are very nice and the overall look of the resort is very appealing

Leisure Family

4/10

Poor

11 Jul 2020

Raquel

This hotel will use 2 hours of your time/vacation to talk you into a membership \"timeshare\". The staff is trained to beg you to listen and walk some of the hotel rooms to convince you spend a hefty amount of money on their timeshare packages. The staff is super friendly and nice but I surely didn't appreciate the 2 hours my family lost listening to a couple of men trying to sell my husband and I a timeshare package.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2020

Cyril

Love attention to detail from our concierge services ; Fernanda and all the friendly staffs - raffi, oscar...etc

Friends_and_family Family_with_children

10/10

Exceptional

09 Nov 2019

Verified traveler

Absolutely beautiful property and outstanding amenities! Nothing is perfect but this was as near perfect as it could be. Lovely room. Awesome pools. Best and most consistently excellent customer service we have ever experienced, from golf cart drivers to family host, restaurant workers, bell hops..every one was accommodating, kind, and all seem to truly love there jobs

Leisure Friends

8/10

Excellent

14 Oct 2019

Verified traveler

First Impression: The resort is beautiful. We were not found on the list to access the resort, luckily I was able to find my booking confirmation. We waited for a while at the front lobby to do private check in at the Family Selection. My emailed room request was never responded to, I did not get what I asked for in terms of beds but was accommodated next day. FamilyBoss items a nice touch.

The Family Selection: Staff in the Family Selection kids club were great in the building and poolside. Fernanda was an amazing family host, she truly went out of her way to meet our needs, even after we moved rooms and were technically assigned a new host. The family pool with Carla and the activities they provide were great additions to our stay, I think my daughter (Age 4) would have preferred we stayed there from open to close. Food and drinks at Es Niu were also very good. The resort wasn’t especially busy when we were there, but the perks of Family Selection were not well communicated. I wasn’t sure if we were allowed to use the pool at TRS (adults only of course) or not, also not clear on the beach which area is for Family Selection. We had popcorn brought to our room by the Family Host, as I saw someone else with it otherwise I would not have known it was available.

The Food: Generally I would say the food was quite good. Italian restaurant and Sports Bar, I would skip next time. Highly recommend Piacere for amazing coffees by Karim and their desserts! Wings at Thai, a must!

Leisure Family_with_children

10/10

Exceptional

17 Aug 2019

Verified traveler

Beautiful property and the staff was so nice and helpful. Our room was near the beach and also ocean view. Great restaurants.

Leisure Family

2/10

Poor

26 Jun 2019

Guest

The food wasn’t good. The restaurants are sooo far, be ready to walk and walk and walk in the heat!

Leisure Family_with_children

10/10

Exceptional

16 Jun 2019

Joe

I have travel around the world and I have never seen such an impressive resort like GP Costa Mujeres. Is a brand new, well thought facility. Most of the staff are still in training and learning in the process but they don't stop short in trying to make everyone visit unforgettable.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2019

Verified traveler

I love the food and the rooms, the staff was a little rood specially the guys providing the cart transportation.

Friends_and_family Family_with_children