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SureStay Plus Hotel by Best Western Keyser

Keyser - New Creek - WV · United States

70 N Tornado WayView location

8.8/10Excellent584 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.0/109.0
Condition9.2/109.2
Location8.6/108.6
Neighborhood8.2/108.2
Value8.6/108.6
Amenities8.6/108.6
See all ratings
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About SureStay Plus Hotel by Best Western Keyser

Microtel Inn & Suites by Wyndham Keyser is a popular choice amongst travelers in Keyser (WV), whether exploring or just passing through. The property has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at Microtel Inn & Suites by Wyndham Keyser.

Designed for comfort, selected guestrooms offer air conditioning, heating, desk, alarm clock, telephone to ensure a restful night. The property offers various recreational opportunities. Discover all Keyser (WV) has to offer by making Microtel Inn & Suites by Wyndham Keyser your base.

Read more about this hotelShow less

When you stay at SureStay Plus Hotel by Best Western Keyser in Keyser, you'll be in the mountains and 7 minutes by car from Potomac State College of West Virginia University.

This hotel is 24 mi (38.6 km) from Deep Creek Lake and 24.5 mi (39.4 km) from Western Maryland Scenic Railroad. Make yourself at home in one of the 61 guestrooms featuring microwaves and flat-screen televisions.

Your room comes with a pillowtop bed, and all rooms are furnished with sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers.

Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Keyser? This hotel has 517 square feet (48 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 12:30 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Noise-free rooms not guaranteed Professional property host/manager Pets allowed Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 17 children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 25 per pet, per night
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Potomac State College of West Virginia University 6.3 km / 3.9 mi
Savage River 17.9 km / 11.1 mi
Fort Mill Ridge Wildlife Management Area 27.6 km / 17.2 mi
Wolf Den Run State Park 29.4 km / 18.3 mi
Public River Access 30.2 km / 18.7 mi
Hampshire County Public Library 31.9 km / 19.8 mi
Taggart Hall Civil War Museum & Visitors Center 32.2 km / 20 mi
Dan's Mountain State Park 33 km / 20.5 mi
Allegany County Fairgrounds 33 km / 20.5 mi
Country Club Mall 34.2 km / 21.2 mi
Potomac Eagle Scenic Railroad 34.7 km / 21.6 mi
Big Run State Park 35.5 km / 22.1 mi
Hampshire Park 35.6 km / 22.1 mi
La Vale Tollgate House 35.7 km / 22.2 mi
LaVale Library 36.9 km / 22.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 61
  • Number of floors (main building): 3
  • Suites: 12
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
Show 15 more facilities & services
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift accessExtra charge
  • Gym
  • Newspapers
  • BBQ facilities
  • Grill/BBQ
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 28 m²ROO.2Q-1
    Room TWO QUEEN BEDSPhoto unavailable8 photos

    SureStay Plus Hotel by Best Western Keyser

    Room TWO QUEEN BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BED • 1 Bedroom • 28 m²ROO.QN-1
    Room QUEEN SIZE BEDPhoto unavailable9 photos

    SureStay Plus Hotel by Best Western Keyser

    Room QUEEN SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN-1

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Tea and coffee making facilities
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 28 m²SUI.NM-5
    SUITE NON SMOKINGPhoto unavailable6 photos

    SureStay Plus Hotel by Best Western Keyser

    SUITE NON SMOKING

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-5

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 28 m²ROO.2Q-2
    Room TWO QUEEN BEDSPhoto unavailable12 photos

    SureStay Plus Hotel by Best Western Keyser

    Room TWO QUEEN BEDS

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-2

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Tea and coffee making facilities
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST
    Room STANDARDPhoto unavailable6 photos

    SureStay Plus Hotel by Best Western Keyser

    Room STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 28 m²DBL.NM-5
    DOUBLE NON SMOKINGPhoto unavailable5 photos

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-5

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN BED NON SMOKINGRoom • QUEEN BED NON SMOKING • 1 Bedroom • 28 m²ROO.NM-QN
    Room QUEEN BED NON SMOKINGPhoto unavailable5 photos

    SureStay Plus Hotel by Best Western Keyser

    Room QUEEN BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-QN

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    SureStay Plus Hotel by Best Western Keyser

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 28 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable8 photos

    SureStay Plus Hotel by Best Western Keyser

    Room TWO QUEEN BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about SureStay Plus Hotel by Best Western Keyser

8.8
Excellent
584 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
9.2 /10
Location
8.6 /10
Neighborhood
8.2 /10
Value
8.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
02 Aug 2026
John
The room was clean. The bathroom was clean and up to date. The breakfast was a lot better than a continental but not up to what we received from Tru.
10/10
Exceptional
19 Jul 2026
Michelle
We stayed here for one night while we went to the Potomac Eagle train ride. The hotel was clean, quiet and had good parking. Breakfast was good, and it was an overall excellent stay. It's not too far from Romney (30 scenic minutes), WV where there are quite a few local things to see. The Botique on Main, the Red Bird Cafe and the Artisans CoOp were highlights of our visit. You can also check out the Old Fort Mill trenches from the civil war, and the Indian Mound cemetery. Stonewall Jackson's headquarters are also located in Romney.
Partner
10/10
Exceptional
15 Jul 2026
Barry
The hotel was very clean. staff were professional, very nice and willing to go beyond there normal duties.
Partner
4/10
Poor
06 Jul 2026
Marco
Disappointing stay and very little sleep. The room's refrigerator made a loud knocking sound all night. The bed sheets kept slipping off causing us to fix them several times in the middle of the night. On top of that, there was zero housekeeping. We had to empty our own trash and walk to the front desk for clean towels. We also asked for new sheets that weren't so stretched out but never received them. We were NOT notified at the time of booking that housekeeping services would be suspended for the holiday. Having to pay more than $200 plus a $25 fee for early check-in, only to experience multiple issues is deeply frustrating. Management should issue a refund for at least one night. Would not recommend.
Partner
10/10
Exceptional
27 Jun 2026
Nicole
Clean room and convenient location. Would stay here again.
8/10
Excellent
26 Jun 2026
Gus
Nice clean room, friendly staff, breakfast options were ok.
Friends_and_family Friends
8/10
Excellent
21 Jun 2026
Ashis
The location of this property is very good, we liked. This is our second visit at this hotel.
Family_with_children
10/10
Exceptional
21 Jun 2026
Bonnie
The staff was very friendly and helpful
The place was very clean
The breakfast was good
I would stay there again
10/10
Exceptional
16 Jun 2026
Joseph
Great stay
Friends
8/10
Excellent
10 Jun 2026
Margaret
Room was clean, staff was very helpful and friendly, the bacon and sausage brand were not very good (seemed artificial meat) so we went elsewhere for breakfast which was a disappointment but overall it was a good experience and we plan to stay there again when needed!
10/10
Exceptional
27 May 2026
Richard
The staff is very friendly and helpful! The room was clean and in order. The breakfast was better than most at a hotel. The 24 hour hot coffee was always hot!
Family
2/10
Poor
26 May 2026
Stephanie
The hotel and room were filthy. The beds were unmade and covered in hair. Towels were dirty. Bathroom counter was sticky/crusty. Floors were not vacuumed; covered in hair and misc. pills. Smelled like drugs. I checked out and did not stay.
Self
10/10
Exceptional
24 May 2026
Craig
Had to leave early but great hotel
Partner
10/10
Exceptional
14 May 2026
Trevor
It was very clean and nice
Self
10/10
Exceptional
22 Jan 2026
Van
Room was great and clean
8/10
Excellent
14 Jan 2026
Cynthia
Room was roomy and clean
10/10
Exceptional
28 Dec 2025
Benjamin A
Friendly night manager Nicole. Clean, modern room. Recommended.
Leisure Friends
10/10
Exceptional
21 Dec 2025
George
It was fine
10/10
Exceptional
13 Dec 2025
Anna
Everything was wonderful
Leisure Family_with_children
8/10
Excellent
23 Nov 2025
Ike
It was pleasant, and the staff was great and it was very quiet.
Friends_and_family Family
10/10
Exceptional
17 Nov 2025
Daniel
Very clean
8/10
Excellent
20 Oct 2025
Kenneth
There was no lounge chair in the room. Property was clean and well taken care of.
Leisure Family
10/10
Exceptional
18 Oct 2025
Jennifer
Best place to stay in Keyser. Friendly and helpful staff. Rooms are comfortable and so are the beds.
Leisure Partner
10/10
Exceptional
02 Oct 2025
Nancy

Nice little hotel.

Nice hotel. We were going on a one day train ride with Potomac Eagle railroad in Romney, which was about a half an hour away. There weren’t a lot of hotels to choose from and we were kind of hesitant, but it turned out great. Very friendly staff & the rooms were clean. Bed was comfy! They had coffee and snacks available at all times. Breakfast was good too.
Partner
10/10
Exceptional
29 Sep 2025
Dennis
Easy registration and friendly service. Free hot breakfast was yummy!
8/10
Excellent
28 Sep 2025
RENEE
The hotel had a strange smell and the closer to rooms the smell was worse. Only spend one night so it was tolerable.
Leisure Partner
10/10
Exceptional
14 Sep 2025
Amy

Great hotel!

Very friendly staff! Hotel was clean and quiet with all amenities needed for our stay. Really liked this hotel and would definitely stay again!
Partner
10/10
Exceptional
06 Sep 2025
Christopher
Staff was great!
Leisure Family_with_children
6/10
Pleasant
02 Sep 2025
Robert
I felt that the rooms were small. We had some bad neighbors that were very noisy. It wasn't a sketchy place. Other than our noisy neighbors it was a nice place in a very nice area.
Leisure Partner
10/10
Exceptional
31 Aug 2025
John
Hotel was close to the Potomac Eagle Train which we where in town for.
Leisure Partner
10/10
Exceptional
20 Aug 2025
Aileen
Very nice and comfortable hotel. Serves breakfast and have snacks through out the day at the breakfast section. Thank you for your service!
Leisure Family
8/10
Excellent
17 Aug 2025
Brenda
Front Desk staff were VERY accommodating and provided us with a second floor room that was perfect. The beds and pillow assortment were quite nice as well. Will stay there again when in the area.
Leisure Family
10/10
Exceptional
16 Aug 2025
Michele
Very well kept.
Leisure Partner
8/10
Excellent
10 Aug 2025
Kenneth
Room clean and freshened each day.
Leisure Family
8/10
Excellent
08 Aug 2025
Jennifer

Great option for the area

We have stayed here multiple times while visiting family and have always been treated well by staff. My only \"complaint\" is the lack of choices for breakfast. We have stayed at other Surestays/Best Western brand hotels and have had a wider selection/fresher options.
Friends_and_family Family
8/10
Excellent
07 Aug 2025
Verified traveler

One night

We were only there for one night and were supposed to have a king room. When we got to our room the bed linens were in a pile on the window sill and there was mud all over the floor. So we went back to the check in desk. She gave us another room that was not a king room but it was clean. We did not complain as we were only there one night. The room was clean and that’s what we were more concerned with than the size of the bed. It was a double queen room. The check in clerk was extremely nice as we arrived 30 minutes before check in and she allowed us to check in which may have explained our room not being ready. Overall it was an enjoyable stay. Nice peaceful setting.
Partner
8/10
Excellent
05 Aug 2025
Verified traveler

Great staff, great views!

The staff were extremely kind and helpful. The lovely front desk rep gave us a printout of places we could eat nearby. Our room was nice and spacious, but the beds did leave us feeling a bit stiff the next day. The complementary breakfast was ok, the coffee tasted a bit like bacon grease. The view was the best part!
Friends_and_family Family
10/10
Exceptional
03 Aug 2025
Bernabe
Friendly staff easy to check in an d easy to check out. Room is very clean and lobby and hallway smells so nice.Very welcoming.
10/10
Exceptional
27 Jul 2025
Jennifer

Solid choice!

Great experience! We came in for a family reunion, booked 3 rooms. All the rooms were clean with ample space. Staff was friendly and helpful. We'll be back!
Friends_and_family Family
8/10
Excellent
25 Jun 2025
Donald
Best accommodations in the area that we have found.
Leisure Family
8/10
Excellent
24 Jun 2025
Verified traveler
Room was good. Comfortable and clean. Staff was great. Breakfast was good. Towels could use an upgrade.
Friends_and_family Family
10/10
Exceptional
19 Jun 2025
Bonnie
Friendly staff. Got here early and they accommodated us. Nice place
Partner
10/10
Exceptional
12 Jun 2025
Chris
Been to a few hotels lately, by far, this has been the best one I have been too! Look forward to a quiet nights rest!
Business Self
8/10
Excellent
08 Jun 2025
Jeff
Clean friendly staff!
Friends_and_family Friends
10/10
Exceptional
27 May 2025
Wayne
Guest service was excellent room was comfortable. Enjoyed our stay
Partner
10/10
Exceptional
02 May 2025
Jordano
Staff were very friendly, helpful, and on-top of everything. fresh baked cookies adds a nice personal touch. Hotel itself is standard, well kept, and clean. Ample parking, and within walking distance of a couple restaurants and a walmart, having a car here is best. A bit pricy for a rual small town, but not expensive.
Business Self
2/10
Poor
30 Mar 2025
Bernd

Got no sleep due to loud guests

In over 70 years of travel, having stayed at hundreds of hotels in over 20 countries, never have I gotten Zero sleep due to the LOUD guests in the room next door. Loud talking, TV on Loud all night long. Complained at the desk twice. No help.
Partner
8/10
Excellent
22 Feb 2025
Larry
Clean and comfortable. I’ll stay again
Leisure Family
10/10
Exceptional
22 Feb 2025
Charity
Nice place to stay!
Business_and_leisure Self
10/10
Exceptional
28 Dec 2024
Gargi
I traveled alone with my two young sons to the train in Romney, and his hotel option was clean, safe, welcoming and quiet. Breakfast was wonderful and the cookies at checkin were a fun surprise! A wonderful option where there are only a few hotels.
Leisure Family_with_children
10/10
Exceptional
11 Dec 2024
vicki
Stayed for a family members death.Have stayed here before for Apple Festival and to visit graveyard and relatives.
Leisure Self
10/10
Exceptional
21 Nov 2024
Charles
property was fine, stay was fine
Business Self
10/10
Exceptional
19 Nov 2024
Frederick
Perfect...quiet.
Business Friends
2/10
Poor
21 Oct 2024
Orion

Reservation? Doesn’t matter.

We showed up to check in and were informed there was no room for us. The hotel manager did not offer to find an alternate solution nor to assist with getting us a refund. Not happy.
Partner
6/10
Pleasant
17 Oct 2024
David
not worth $140 a night
Leisure Partner
10/10
Exceptional
13 Oct 2024
Robert S

Highly recommend for Staff

Reservation confusion and it did not appear, but staff was excellent with check in. Very professional, courteous and caring. Highly recommend a visit.
Friends_and_family Family
8/10
Excellent
28 Sep 2024
Bobby
I had a very pleasant day. The cleanliness and overall experience with all of the staff was incredible. One of the nicest places I’ve stayed. Thank you.
Leisure Self
8/10
Excellent
13 Sep 2024
Verified traveler
Beds were amazingly comfortable!!!We slept so good!!!Everything appeared clean until after showering ,I walked around barefoot while packing up.When I went to put on socks,I saw that my feet were black!!!!I rescrubbed and put socks and shoes on before walking any more.The floors are vinyl and I’m guessing swept but not mopped.
Partner
8/10
Excellent
08 Sep 2024
Lynn
easy check in and lovely area
Leisure Friends
10/10
Exceptional
02 Sep 2024
Barbara
I didn't like that the restrooms didn't have handicap toilets
Leisure Partner
10/10
Exceptional
01 Sep 2024
Rodney
Great hotel!! Staff was very accommodating. I have glucose issues and the lady at the front desk provided me with orange juice. It was an awesome stay spacious rooms and comfy!
10/10
Exceptional
13 Aug 2024
Verified traveler
Comfortable room. Friendly service. Nice breakfast.
Business
8/10
Excellent
09 Aug 2024
Alyssa
Close to Walmart, good place for an overnight stay
Leisure
10/10
Exceptional
04 Aug 2024
Michael
Friendly staff. Convenient to the town of Keyser. There are limited choices in the area and this is by far the best one.
Leisure Family
10/10
Exceptional
31 Jul 2024
Jennifer
At first I was disappointed at how small the workout facility was. But the treadmill was very modern and I didn't see anyone except me and my boyfriend using it. The included breakfast was good, with hot items and waffles as well as juice and cereal. And the towels were very soft--something that I don't find at expensive hotels. A very basic place to stay, but with all required amenities.
Leisure Partner
10/10
Exceptional
15 Jul 2024
Carl
Everything was as I expected
Leisure Self
10/10
Exceptional
12 Jul 2024
Timothy
The property is very nice and kept very clean. The staff were amazing.
Business_and_leisure Partner
10/10
Exceptional
06 Jul 2024
Bradlee

Solid hotel

Very barebones simple hotel but it feels safe and secure and was very convenient. Staff were all very friendly and professional.
Friends_and_family Family
10/10
Exceptional
15 Jun 2024
April
There was nothing that we didn’t like about this hotel it was clean it even smelled clean . We loved the room the staff were friendly also so many things close to the hotel shopping , eating we would highly recommend staying here to others . Happy guest here :)
Leisure Partner
10/10
Exceptional
06 Jun 2024
Dena
Comfortable bed, super clean with a breakfast included. Can’t beat it
Friends_and_family Friends
10/10
Exceptional
05 Jun 2024
Linda K

Enjoyed!!

Enjoyed!!!
Friends_and_family Family
10/10
Exceptional
30 May 2024
Susan

5 Stars for Best Western

Had a great stay. Very clean and comfortable.
The only downfall was the location of our room next to the elevator and ice machine.
Ice machine was very noisy.
People getting off the elevator at 1:00 am.,talking very loudly.
The loud guests are no reflection on Best Western or its staff.
I would highly recommend this hotel.
Friends_and_family Family
10/10
Exceptional
28 May 2024
Amanda
The hotel is very nice, looks and feels new. Rooms are clean, nicely decorated, spacious and comfortable. Staff is friendly and helpful. Couldn’t ask for a nicer experience.
Leisure Pet
8/10
Excellent
26 May 2024
Beth
Staff was pleasant and friendly
10/10
Exceptional
21 May 2024
Eade
Everyone was amazing
Leisure Family
10/10
Exceptional
25 Apr 2024
Daniel

Softball Tournament Weekend

Very clean hotel. Not just the room but the entire hotel. The beds were comfortable and the rooms were modernized. Very good hotel. Would stay again. There's not much around the hotel but walmart is very close.
Friends_and_family Family
10/10
Exceptional
02 Apr 2024
Daniel
We have stayed at this location four or five times. Never a problem.
The only complaint; this time; there were a few people staying there smoking weed in the building. It stank up the second floor and elevator. Management said they would address it.
Leisure Family
8/10
Excellent
01 Apr 2024
Jennifer
We were there for Easter weekend visiting family. The room was clean and staff were helpful. My only complaint is that the room across from ours has dogs that barked for several hours. I'm not sure if the other guests had left them, or they were just barking for sport. I mentioned it to staff that said, \"well, they paid a pet deposit.\"
Friends_and_family Family
8/10
Excellent
24 Mar 2024
DeAnna

Visiting WVa

Hotel was clean. Room was smaller than I expected, but we were only there one night. The mattress was not as comfortable as I hoped, but overall it was an enjoyable stay.
Partner
10/10
Exceptional
06 Mar 2024
ora
Went on a last minute trip to this area which is somewhat remote and have limited hotel/motel options. I did locate the SureStay Best Western. Arrived appx 10PM. Staff was very kind and friend. Lobby was clean. Staff updated me regarding free full breakfast in the aM. Unfortunately I did miss that. The room was very clean. I check every bed in all hotels with a fine tooth comb. Bathroom very clean, TV selection with channels was nice ( yes not everyone streams as of yet) AC/Heat very nice and easy to control. Working mini Refrig was working ( lately I have ran into many that have not been working and no replacements) I was traveling alone and recieved a Queen 1 bed room. Excellant. Really sorry I missed breakfast in the AM. ( too many business calls) My understanding the selections is awesome. Agian, this is somewhat of a remote area, but the best was within eye distance is a WalMart. Far Enough not impacted by traffice and noise. Close enough if I wanted to walk I could. Nothing gets better then a Walmart close by to pick up everything I forgot for a last minute road trip. Definitely would recommend this again and stay again. Thanks to all the staff late at night and 11 pm check out. You were great, friendly and answered all my questions. Excellant job, excellant stay. Price was right.
Leisure Self
10/10
Exceptional
10 Jan 2024
Charles
Good
Leisure Self
10/10
Exceptional
08 Dec 2023
Ronald
The hotel was very nice and so was the room!!
Leisure Partner
6/10
Pleasant
27 Nov 2023
Gradimir
Well located near Walmart, staff is really nice.
Leisure Partner
8/10
Excellent
26 Nov 2023
Kevin
Breakfast was ok but could be better
Leisure Family
10/10
Exceptional
19 Nov 2023
Kevin

Great little hotel

Great stay. Nice rooms. Clean. Great staff. Would definitely stay again!
Partner
10/10
Exceptional
17 Nov 2023
Dave
Hotel was excellent. It was quiet, clean and comfortable. Staff is friendly at check in/out. I will definitely stay here again.
Leisure
10/10
Exceptional
10 Nov 2023
Wayne

ABSOLUTELY SUPER!!!

Always a great stay at SureStay.My accommodation were different from what I had requested but the staff at SsureStay went far beyond my expectations to straighten out the situation.Incredible service.For example the snack machine wasn’t working so one of the staff members had some chips and pretzels in her office and politely gave my wife and I some. She and the other staff members service to their customers were OUTSTANDING!!. I WILL ALWAYS stay at SureStay when I am in town.THANK YOU SO MUCH!!!!!
Friends_and_family Family
8/10
Excellent
02 Nov 2023
paul
The staff was very friendly and helpful,,,property was nice and clean,,,room was clean ,cleaning staff was very friendly ,,
Leisure Family
10/10
Exceptional
31 Oct 2023
Kevin
Reasonably priced - very clean - friendly and helpful staff.
Leisure Family
10/10
Exceptional
28 Oct 2023
Jeffrey
Very nice place to stay! Everything clean and comfortable. Enjoyed the cookies offered at the front desk. Very quiet and charming area!
Leisure Family
8/10
Excellent
15 Oct 2023
allen
We liked that the location was convenient
Leisure Family
10/10
Exceptional
08 Oct 2023
Michael
Nice quiet area. Very clean and bright. Friendly helpful staff.
Leisure Friends
8/10
Excellent
06 Oct 2023
Steve

Almost 5 stars except for the Wi-Fi

Overall, our stay was very good. Everything in the hotel was excellent except for two things the Wi-Fi was horrible and the bathroom did not have a place to put your shampoo, conditioner or soap in the shower. Other than that, though the help or associates were excellent very friendly. made us feel at home the room was great the beds Were extremely comfortable the room was spotless as was the hotel the free breakfast was a big plus
Friends_and_family Family
4/10
Poor
05 Oct 2023
Verified traveler

Smell of cigarettes everywhere

The room was very clean, as well as the bedding. The breakfast was very good. Staff were very friendly and courteous. Two drawbacks from staying here: 1) No soundproofing between walls. Could hear everything from the rooms next door and in the hallway. People yelling at 1 am from the hallway, then the people next door getting up at 5:15 am, talking loudly, banging things around, knocking against the walls, waking us up. Got very little sleep. 2) supposed to be a non-smoking room. The elevator and hallways had a strong smell of cigarettes, and when the a/c fan was turned on in the room, the smell of cigarettes was overwhelming. All our clothes smelled like cigarettes. Had to wash everything once we got home. Will not be staying there again.
Friends_and_family Family
10/10
Exceptional
30 Sep 2023
Jon
👍
10/10
Exceptional
20 Sep 2023
Damon
It was excellent and awesome.
Friends_and_family Friends
10/10
Exceptional
16 Sep 2023
Bernard lee

friendly place

very friendly and helpful
Partner
10/10
Exceptional
11 Sep 2023
HARRY
Staff is absolutely fantastic
Leisure Family
10/10
Exceptional
10 Sep 2023
Connie
Staff is friendly and professional.
Leisure Family
10/10
Exceptional
02 Sep 2023
Francis
Every single thing was great.

Location & surroundings

SureStay Plus Hotel by Best Western Keyser
70 N Tornado Way, Keyser, United States

SureStay Plus Hotel by Best Western Keyser

102 hotel photos