Hyatt Regency Shanghai, Wujiaochang

10/10

Exceptional

04 Dec 2025

James

Room was superb! Staff was extraordinary! Robots did a good job too! Awesome stay!

Leisure Partner

4/10

Poor

21 Nov 2025

Dave

Bad experience. Hotel was very expensive. Room was clean but old.

Bar was closed for renovations. Not happy after paying so much money for a 5 star hotel. Arrange something else if you close the bar!

Room was crazy HOT, AC did not work well if at all. Room was around 26deg. I set to 20 and then turn all lights off and close blinds. Come back 1 hour later and AC is set to 25 again and all lights on. Asked to open windows but no cold came in.

Annoying that you need to take 2 lifts to get to your room. One from 1-6 to get to reception and then another

Worst hotel of my 2 weeks in China and most expensive!

Won’t be staying here again.

Business

10/10

Exceptional

17 Oct 2025

Telmo Fabian

new building, friendly staff included the room service robots :) Recommended 100%

Business_and_leisure Family

10/10

Exceptional

24 Jul 2025

Hong

very good stay, will come back next time

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jun 2025

YING

M

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Amy

Overall, I am happy with the stay.

10/10

Exceptional

20 Dec 2024

Hsin-Ping

Excellent customer service and check-in. Clean hotel with friendly staff. Recommended.

Business_and_leisure Partner

10/10

Exceptional

15 Dec 2024

Haibin

Very friendly staff. Front desk waived our parking fees. Door boy offered great help in handling our luggages and it's tip-free. This is in big contrast to US where you pay a lot of tips and they just take it for granted and service still sucks.

Leisure Family

8/10

Excellent

22 Oct 2024

serena

I stayed 6 nights for a visit. Great location, wonderful service and staff! The only thing Is not up to the my satisfaction is that the air conditioning is not working well or not able to be adjusted to lower temperatures.

Friends_and_family Family

4/10

Poor

02 Sep 2024

Verified traveler

Awaiting for a large group guest checking in ahead of me. Very slow process, waited for more than 25 minutes in the line. Room is clean. The lobby does not have sitting area or other amenities. Would not recommend.

Friends_and_family Family

8/10

Excellent

06 Aug 2024

Maggie

The only down side is the food! They are in shanghai, the food can be made better!

Leisure

10/10

Exceptional

10 Jul 2024

Lai qi

Highly recommend

Everything was amazing from the staff to the conditions of the rooms and amenities

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Isaac

The room has amazing view, would love to come here again

Leisure Self

8/10

Excellent

19 Mar 2024

Jiantong

Service wise, us is better

Leisure Family_with_children

8/10

Excellent

04 Jan 2024

Verified traveler

it's a very comfort hotel, I have stayed here twice. But I found the cleaner have not given enough soap, body lotion and body wash after cleaned the room. I have to call the staff to give me more. Normally, they will leave you one spare soap and body wash etc. but they didn't do this time for some reason.

Friends_and_family Family

8/10

Excellent

13 Nov 2023

Robert

Nicely appointed, clean, generally quiet ( although hallway noise was certainly noticeable). But my biggest complaint was the WIFI quality. I was in a video meeting, and my Wifi kept dropping, and with it audio and video. We tried various other platforms, always with the same result. Unhappy about needing to cut meetings short these days because of WIFI and limitations of 5G in China.

Business

10/10

Exceptional

15 Oct 2023

Yi

Directly connected to 5 malls on each coner of Wujiaochang and subway all connected under cover. ton ton of dining options in the malls and underground. Hotel is very nice, clean, comfortable and mordern.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2023

Chuck

Great hotel! Will use it next time in Shanghai

Leisure Family

10/10

Exceptional

21 Sep 2023

Chuck

Great hotel, and better than expected

Leisure Family

10/10

Exceptional

03 Sep 2023

Shunban

Close proximity to everything

Leisure Family

10/10

Exceptional

24 Jul 2023

COLIN

Superb stay, kind staff and great hotel!

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jan 2023

Michael

NICE STAY

Nice Pool
Nice breakfast
Nice dinner loungd on 23 floor
very clean
friendly workers
good restaurants nearby

Friends_and_family Family

10/10

Exceptional

23 Aug 2020

YAN

Nice Hotel

Business

10/10

Exceptional

23 Aug 2020

YAN

Wonderful hotel

Wonderful hotel, but need to improve cleanness,

Business

10/10

Exceptional

11 Jan 2020

Verified traveler

good position, cleaniness and good service

Business

10/10

Exceptional

02 Jan 2020

Joey

awesome

The toilet door in my room was faulty during the 3rd day of my stay but the hotel handled the situation well and changed my room to the same level so it’s easier for me to move. The location is good, it’s near the metro, nearby with big malls , food and all. Awesome!

Friends_and_family Family

6/10

Pleasant

25 Nov 2019

ALVARO

chinese no speak english

clean, good food, but people at front desk don't speak english, they gave a very hard time to check in an worst to check out almost 20 minutes to check out, they can't understand a thing, almost missed my flight

Partner

8/10

Excellent

03 Nov 2019

SANDRA

4 out of 5 stars

Not so good was - terrible internet connectivity, could not access the internet 90% of our stay. Bed was a bit uncomfortable. Otherwise everything else was great

Friends_and_family Friends

10/10

Exceptional

28 Oct 2019

Verified traveler

Nice location, i like the location which connect to shipping mall; more fun to shipping around after dinner; very pleasant place to stay for vacation.

Leisure Family

8/10

Excellent

22 Oct 2019

Verified traveler

Large and comfortable rooms, good pool & sauna etc, good food in the various eateries. Great little cafe in the lower lobby for a quick breakfast, too. Receptionist Beth was very helpful with a late check-in and other minor assistance.

Business Self

10/10

Exceptional

19 Oct 2019

Verified traveler

The hotel is close to the subway and connected to a very nice shopping mall, so very convenient.

Business

8/10

Excellent

18 Apr 2019

Verified traveler

Their service is good. Room service is great. Every thing is good

Friends_and_family Family

10/10

Exceptional

04 Apr 2019

Verified traveler

Very good service and close to the subway and almost everything

Business

8/10

Excellent

20 Mar 2019

Jeffery

Nice place to stay, price is reasonable

Awesome hotel, kid like the swimming pool. Good location, lots of restaurants around. Easy access to Metro station.

Family

8/10

Excellent

20 Jan 2019

Verified traveler

Excellent hotel with great location

Hotel was clean and staff were polite. Breakfast spread was decent, great location with multiple malls within walking distance.

10/10

Exceptional

04 Jan 2019

Jinsong

Happy new year

It’s Chinese holiday and Wujiaochang is the busiest spot of the city. Just enjoy the everything in the mall.

Family

10/10

Exceptional

24 Dec 2018

Verified traveler

Best hotel in the area. Everything is absolutely 5 star.

10/10

Exceptional

14 Dec 2018

Verified traveler

although the location of the hotel is slightly further to the bund, but the its located 5min away from the subway station. takes around 20mins to travel to the bund from subway.

The room is nice and cozy with new and good room facilities such as HDMI port, big 42 inch tv, bath tub, automated blinds etc.

10/10

Exceptional

23 Nov 2018

Jerrold

Very clean and comfortable hotel. Good value for this quality.

8/10

Excellent

15 Nov 2018

Verified traveler

When we were there, the hotel had a construction at the entrance but they had not put any English sign how to get in the hotel entrance so we can’t find the bellboy and had to walk from department store near by.

8/10

Excellent

04 Nov 2018

Verified traveler

Overall experience was pleasant. Lobby staff was not exceptionally helpful comparing to the international standards if the hotel is operated under the Hyatt brand.

8/10

Excellent

01 Nov 2018

Gabby

Nice hotel connects to the shopping centre and metro station.

10/10

Exceptional

30 Oct 2018

Nate

Nicely situated on top of a junction of shopping malls and restaurant.

10/10

Exceptional

16 Sep 2018

Verified traveler

Hotel is super clean. Prime location and easy of access to metro line 10.

6/10

Pleasant

09 Sep 2018

Nok

Under my expectation.

We stayed at Hyatt Regency Wujiochang so many times because it is near to our daughter university. But the overall quality is gradually less and less. The staffs at the check-in counter were very slow. The breakfast at club lounge was terrible. The food quality were not good.

10/10

Exceptional

13 Aug 2018

Claudia

Shanghai Getaway

Wonderful hotel! Great location next to malls with lots of restaurants, shops. Beautiful pool. Easy to access Shanghai Metro.

Family

6/10

Pleasant

29 Jul 2018

Verified traveler

Overall not satisfied.

Staffs don't speak English very well. So I had a quite a few times of troubles in communicating with them. Services need to improve. One day during my stay there was a water leakage on the ceiling. I wanted to check out the hotel but was told I couldn't because my reservation was non-refundable. Nor did the hotel compensate for the inconveniences I experienced. Overall not satisfied.

10/10

Exceptional

31 May 2018

Jack

We were almost charged a partial day due to an early arrival, in spite of already paying for a 15-night reservation... Fortunately, a person that understands \"the big picture\" helped us a little later that morning and they didn't even consider anything so absurd, under these circumstances. Maid service was superior and hotel is extremely generous with water bottles. The WIFI was the only disappointment. 1-5 MBPS made it almost impossible for me to conduct business during my stay. If I don't return to this exceptional hotel, it will be due to the WIFI preventing me from staying in touch with my office.

8/10

Excellent

21 Jan 2018

Enrique

Good hotel

Good breakfast, rooms are spacious and clean.

8/10

Excellent

29 Nov 2017

Verified traveler

my usual place of staying

It is nice

4/10

Poor

09 Sep 2017

Verified traveler

Renovation pollutants

Room was clean and housekeeping did a good job. However the service was not on par with other Hyatt hotels. The front desk staff were not very helpful except the manager. The worst thing is the strong renovation smell. There were constant pollutants in the air and this was apparent when you first step in to the hotel. We had sore throats and difficulty breathing as a result.

Family

10/10

Exceptional

02 Sep 2017

Hongdou

A good stay overall

The hotel is very clean and neat. It is located in a not so popular area and it is quiet. Reception can be improved.

Partner

10/10

Exceptional

01 Sep 2017

Ben

Beautiful Hotel, Awesome location in Wujiaochang

Walking distance to everything you need! Awesome hotel, awesome location in the heart of one of Shanghai's top shopping districts.

6/10

Pleasant

03 Jul 2017

Verified traveler

It was just a one night stay so can't discuss anything about the room service, because when we arrived, it's already 12 midnight. The room was clean and all necesities are there as we expected. However, the room is a little bit small compared to other hotels. Might be the room type that we selected. Overall good quality.

2/10

Poor

24 May 2017

Newton

Housekeeper's Nut Job - see photos

The housekeeper places 2 bags of nuts in the coffee/tea draw (usually for free items). At the end, Hyatt Regency charged me $80 (or $40 for each bag). None of the itesm in the mini-bar are labeled with prices, including the two bags of peanuts - purposely placed - so don't leave any tips for house cleaners at this Hyatt Regency.

4/10

Poor

24 May 2017

Newton

Watch out for the Housekeeper's \"Nut Job\"

Be careful with the housekeeper (room service) as she puts two packs of peanuts in the draw (or tray) with the coffee and tea. The bags of coffee and tea are free, but the bags of \"nuts\" are not - a very small bag (like the one on airplanes) costed Y40+ RMBs (or $5+ USD) plus the bank transaction fees. This is how the hotel's housekeepers get their tips for a \"nut job\" they do - they purposely placed the on-sale items in the free caffee/tea box/tray!

6/10

Pleasant

23 May 2017

Pohua

有待改進

房間本身還不錯，但餐廳服務的品質太差，浴室容易積水，也是不足的地方。

6/10

Pleasant

22 May 2017

Pohua

Bad restaurant service

The room was great. However, the service of the restaurant was not even okay. The buffet was too expensive and the service person was not friendly.

8/10

Excellent

12 May 2017

Verified traveler

Very Comfortable Stay

The check in was done efficiently. The staff spoke in English fluently. Room was spacious and clean. Staff was helpful to get me a taxi to travel to a place which is not well known.

8/10

Excellent

11 May 2017

Verified traveler

Hyatt Regency Wujiaochang

Probably the best hotel in the area, but that's not saying much. The room itself is large and pleasant but the air-conditioning does not function well. Food is average.

10/10

Exceptional

30 Jan 2017

kristy

Very new hotel with good service

The man on level 1 was especially helpful as we visited during Chinese New Year and there wasn't a lot of taxis available but he kept calling for us to make sure we got one and was so polite and friendly!! The staff at the breakfast buffet was great too! Very nice, very pleased and definitely will come back. The hotel was of course impeccable, new and very big room.

10/10

Exceptional

19 Oct 2016

Verified traveler

convenient location

The first upscale hotel on east side of wujiaochang. It is particular convenient that this Hyatt is connected to metro station through the massive underground shopping / eatery mall.

8/10

Excellent

31 Oct 2025

TOMOHIKO

客室広い

Business_and_leisure

10/10

Exceptional

18 Oct 2025

TOMOHIKO

客室は広くて快適でした。

Business_and_leisure Self

8/10

Excellent

06 Jun 2025

KERU

Good service, tasty breakfast. Also Great location with a lot of shopping mall around.
Little hard to find the lobby especially walk from metro exit. but generally good👍

Leisure Partner

6/10

Pleasant

12 Mar 2025

Manabu

公園が近くて散歩できてよかった

Business Self

8/10

Excellent

15 Feb 2025

Verified traveler

Ett utmärkt hotell om man ska resa till Shanghai. Nära till metro och shopping.

Business

10/10

Exceptional

21 Dec 2024

Verified traveler

上海中心部に位置し、ビジネス・観光にとても便利

上海中心部に位置して、浦東、豫園にも近く、ビジネス、観光にとても便利です。部屋も広く、とても快適でした。

Business

8/10

Excellent

07 Sep 2024

Makoto

Good

10/10

Exceptional

23 Jun 2024

JISOOK

청결하고 깨끗함.

Business

10/10

Exceptional

13 Apr 2024

Fujimi

とても素晴らしい

Leisure

8/10

Excellent

02 Jan 2024

Verified traveler

Great hygienic standards

Perfect for those who care a lot about hygiene
Close to Metro (5 min walk)
What a pity that the location is not close to major touristy / business districts (30-45 min to commute with metro / taxi)
Other than that mostly good and up to standards as a 4/5 star hotel and Hyatt brand

Business

8/10

Excellent

04 Dec 2023

MAKOTO

The hotels location is also good. I wish there was a waiting space at the front desk.

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2023

M.J.

Aanrader!