Shangri-La Hambantota

Sri Lanka , Hambantota
HAMBANTOTA, Sittrakala Watta, Chithragala, Ambalantota
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75 reviews shown

10/10

Exceptional

18 Feb 2026

Kyle

Great staff vibe: very attentive to needs and welcoming.

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Barbara

The resort looks a bit outdated, and some things we were interested in which were offered like for example henna painting for kids or mango sticky rice on the menu were not available.. which was disappointing. The staff was kind and rooms clean.

Friends_and_family Family

8/10

Excellent

10 Feb 2026

daljeet

Lovely resort with beautiful beach.
The rooms were nice and spacious and clean.
The staff on the whole were friendly though more staff needed at breakfast to clear used plates, refill glasses and show you to a table and explain the layout of foods.

Leisure Partner

4/10

Poor

16 Jan 2026

Faisal

- Initial impressions were good. We were nicely attended by “Mr. Insaf” and given our choice of rooms. He volunteered to offer his number WhatsApp for any requests. Unfortunately, he never picked our calls and never answered our messages (until now).

- Rooms are well built, but old and tired. Insects everywhere. Even the table lamps are filled with dead ones that seem to have never been cleaned/removed. TV variety is not bad. Size is good (even with our extra bed).

- Golf range is great with good value.

- They have two spa options; the Balinese one we tried was super good and relaxing. Highly recommended.

- Breakfast buffet was a nightmare. Very cheap variety and presentation (glad we didn’t book the full board!).

- Ulpatha Restaurant: Highly recommended. Thank you “Vihanga”.

- Duty Manager “Lekmal” was terrible. Very limited space here. Details of incident in another review platform.

** My overall assessment of the hotel: if you find it at the prices of 3-star hotels, go for it. If not, avoid.

Leisure Family

6/10

Pleasant

04 Jan 2026

neha

Check-in took very long
Room was great
Staff was nice but ineffective with service
Buffet was chaotic
Hotel was dirty
Drinks were watered-down

Friends_and_family Friends

10/10

Exceptional

23 Dec 2025

Krishnan

resort facilities

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Ruvin Dilshan Conganige

Excellent place and amazing food . Most importantly the service provided by the staff was top notch

Leisure Family_with_children

2/10

Poor

13 Dec 2025

Gursimrut

This should not be 5* property. The welcome was awful, and not at all welcoming for a Shangri-la. We were not even walked to our room! The outside of the property is dated too.

The reservation/lobby staff overall were awful, not welcoming at all despite it being a 5* accomodation. The sauna/spa was at an extra cost and the pool staff would only provide towels when asked. The WiFi throughout the hotel is very poor.

Around the property, there is nothing and a tuk/car is required. It feels if you are a local, you are well looked after, which is a shame.

Ultimately, a very disappointing stay in what we thought was supposed to be an amazing hotel. The food however was very good as were all the restaurant staff, and up to the standard of 5* hotel.

Wouldn't come back.

10/10

Exceptional

30 Nov 2025

Tahmina

The staff were amazing, esp the waiters at breakfast and dinner service. Attention to detail, service was impressive

10/10

Exceptional

02 Nov 2025

Mailvaganam

Yes

Leisure Friends

6/10

Pleasant

21 Oct 2025

Malwila

The room was full of insects; very old fittings; the doors and safety deposit box were not working; this property need upgrades. No plugs in the washroom. The staff were excellent and the location is excellent

Leisure Family

10/10

Exceptional

09 Oct 2025

Chandi

Everything was excellent

Family

10/10

Exceptional

09 Oct 2025

Chandi

The food and the staff was amazing

Leisure Family

10/10

Exceptional

06 Oct 2025

Wijitha

After paying premium price if you need to use the SPA or Jacuzzi you need to book 15-30 minutes early and they charge Rs 7000/ per session 15 minutes. Didn’t think it was worth.

Leisure Family_with_children

8/10

Excellent

24 Aug 2025

Christina

One room wasn’t ready on check-in and it was an extremely busy weekend, but the hotel gave us a free buffet dinner and late checkout as compensation. Lovely hotel, pools, and staff always friendly and attentive!

Leisure Friends

8/10

Excellent

08 Aug 2025

Nandana Lalith

Overall good experience. Customer service was excellent though check in was bit delayed in one of the rooms we booked. Good spread of delicious food.
Just need to mention Chathurya works at the main restaurant was excellent in customer service. This young girl is doing a great job.

10/10

Exceptional

06 May 2025

Gayan

Awesome experience! Family friendly! Great staff.

Leisure Family

6/10

Pleasant

14 Apr 2025

Isthiaq

This property has potential, but is poorly coordinated and their communication is utterly disjointed between the departments and staff.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

Prasadini

Amazing service, staff members very attentive, delicious food, beautiful resort

10/10

Exceptional

19 Jul 2024

Prasanga

Only problem is transportation

Leisure Family_with_children

6/10

Pleasant

18 Jul 2024

Iliana

Ok for families but dated

The hotel is good, but seems as old as if you traveled in time. And the staff is really slow.

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Mohamad

Very friendly staff. Great service. Amazing place to chill

Leisure Family

4/10

Poor

12 Apr 2024

Iliana

Back to the 90s

It seems that since it first open, no investment has gone into the hotel. Old facilities, very slow service with just a few good service guys trying their best. 70% of them go in circles. It can take an hour to get drinks and pizza.
We played golf, tho the caddies try their best, the equipment for rental is incomplete and old. No shop… really poor vision of what this business could do.

Friends_and_family Family

8/10

Excellent

18 Mar 2024

Mafooza

Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan

Leisure

8/10

Excellent

02 Mar 2024

Mariam

We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.

Leisure Family

6/10

Pleasant

14 Jan 2024

Mikhail

Big and nice facility similar to 5-star hotels in Turkey.
Food is quite nice. Area around the hotel is also big and nice.
There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool.
Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.

Leisure Family_with_children

8/10

Excellent

27 Nov 2023

Christi

Excellent service with good staff.

Leisure Family

10/10

Exceptional

03 May 2022

William

Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.

Leisure Family_with_children

2/10

Poor

23 Feb 2022

MELVYN

Like many things from China, appearances can be deceiving. Rooms and the hotel grounds may look 5 star but there are so many things such as quality of service, food, drink and the calibre of staff is distinctly low grade that degrade this place to 2 stars. You are treated as a customer, not a guest. When you enter the hotel grounds you are interrogated and your vehicle is searched by security dogs at the top of the access road to the hotel. There is no valet parking and several more facilities have been removed 'due to covid'. After a 3.5-4 hour drive from the airport you will sweat like pig in the entrance hall as the fans are switched off while you wait for a long time to be checked in. There is no air conditioning in this area. When we enquired as to why there is a delay in check in we were ushered away from the queue without explanation by a rude staff member who struggled to speak english! At check in the staff tried charging me for my hotel stay even though I had paid for it on Expedia 1.5 months earlier and they refused my request to settle bills on checkout. They instead insisted I pay a unexpected surcharge of Rs.30000 (nearly £120) at check in to cover potential extras like room service. Which is utter rubbish. The staff have a poor understanding of English, messed up and delayed our order. The prices are extortionate. Before check out a letter was sent to my room explaining the hotel IT system is unreliable and that they would prefer if I settle any bills the nig

Leisure Partner

2/10

Poor

13 Nov 2021

Mohamad

Worst hotel in sri lanka

I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly.
They did nothing about it they were only waiting me to settle the 4$ remaining from the balance😂. Never visit this hotel it is the worst..

Partner

10/10

Exceptional

13 Nov 2021

Danielle

Awesome! Great food! Great people!

Leisure Friends

4/10

Poor

02 May 2020

Verified traveler

Lovely hotel but I had cash stolen from my room

I enjoyed my stay a lot in this hotel during the Covid-19 lockdown BUT I had $900 stolen from my purse during the stay. The hotel did carry out an investigation but hey couldn't find the culprit. I would recommend keeping your valuable extra safe when staying in this hotel. This is not what I expected in a 5* hotel but I was a lone female traveller staying in a very empty hotel (less than 10% occupancy) and didn't realise that I would possibly be more susceptible to these types of crimes. Overall the restaurants, rooms and pools are very nice. The downsides are that sea is not suitable for swimming in and the airport is about 4-5 hours drive away.

Self

6/10

Pleasant

14 Mar 2020

Yoko

Shangri-La Twilight

For a resort of the caliber of Shangri-La the service was more like a business hotel where you have to carry your language into the hotel and where the attendant left you after a lift without coming to the room to explain everything. The food was no where near the status of other hotels in the same category. The concierge was not very inclined to help.

Partner

10/10

Exceptional

08 Mar 2020

Verified traveler

Wonderful staff and service- very accommodating. Beautiful beach and pools.

Leisure Partner

10/10

Exceptional

04 Mar 2020

Manish

It was an amzing stay at Shangri-La Hambantota resort.

Partner

8/10

Excellent

23 Jan 2020

C N

a great family stay, but very expensive

Travelled with my family, including parents and four year old daughter. Check-in service was excellent. I really appreciated their extra effort to find two rooms next to each other. My daughter loved the pool, water slides and separate kids buffet.

The in resort prices are very, very high. I would only come again or recommend to family and friends if they are on a generously priced full-board package.

Friends_and_family Family

8/10

Excellent

16 Jan 2020

We had a lovely stay and enjoyed the free activities they offer during the day. We played golf and it was a nice course.

Leisure Partner

10/10

Exceptional

13 Jan 2020

This by far is the best resort in Sri Lanka, we just spent 5 days with 2 small children and enjoyed every minute of it. From the food, to the activities, kids centre to the Spa everything was amazing. This our second time at the resort and once again Jeevon from check in staff was amazing and is now a member of our family. He helped us with everything and was always calling and checking on what we required. There really is not enough ways i can express our gratitude to every one there.
They have an amazing property with so much todo that you could literally spent a week and never leave.
Yalla national park is near and it is the best Safari we had ever been on. We are able to see all the animals in their natural environment. Don't miss out on a Golf cart tour of the property as you will be able to see many animals.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2020

Frances

Absolutely fabulous!

Love, love, love the hotel. My room was gorgeous, spacious and a lovely balcony overlooking the pool and beach. I ordered room service lots, it was super. The breakfast buffet is fabulous too. The staff gave personalised service and were excellent. The hotel has thought of everything, even mosquito coils for the balcony.
Spa Ceylon, a wonderful Sri Lankan brand, has jasmine and coconut fragrance just for this hotel. OMGosh. It’s gorgeous!
Two people deserve mention. The F and B manager, whose name sadly I can’t recall. He made a point of speaking to me each day, he was so attentive.
Sameera Weerathunga from housekeeping. I left my wedding and engagement rings in the safe, when I checked out. He worked so hard to get these to me, I was able to collect them at the Shangri-La booth at Colombo airport. What a superstar!
I really hope I can return to this hotel in the future.

Self

4/10

Poor

12 Dec 2019

Verified traveler

Beautiful property, excellent golf course, great location. Staffs need a lot of basic trainings and most of all confidence in what they do and empowerment (perhaps senior leadership need be more hands on). No senior team members to be seen anywhere at the property during our stay apart from the Chef - Ashok. Incredibly talented gentleman. F&B service very poor (except the club house), massive room for improvement for food offerings as well. Loads of plastic debris at the beach.

Friends_and_family Family

10/10

Exceptional

20 Nov 2019

Elizabeth

Beautiful resort and facilities. Staff were also really friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2019

The property is very large and very well kept, we enjoyed our 2 day stay and could have stayed another 2 days. As it is very near to many attractions, such as Yalla National park, although you will see many of the animals on the property grounds. We recommend that you take the 30 minute golf cart ride around the property.
The food was always fresh and very tasty and the staff all went out of their ways to help. A special thanks to Jeevan who checked us in and gave me his number to call anytime as he was off the next day. He messaged me on his off day to inquire if we needed anything that really made us feel special thanks again Jeevan.

Leisure Family

8/10

Excellent

07 Oct 2019

#vishnada

Currently running low with occupancy. Hence many
Restaurants closed. Management does not reveal these
To add transparency. In room service is a rip off. Liquor
And bar early, adopters of 25m

Business_and_leisure Self

10/10

Exceptional

27 Aug 2019

Excellent , Excellent , Excellent. Absolutely excellent.

Leisure Family

8/10

Excellent

26 Mar 2019

George

Great hotel but with ridiculously expensive food and drinks.

Family

10/10

Exceptional

10 Feb 2019

Bridget

Great safaris, food, staff and facilities. Loved it.

Business_and_leisure Family

10/10

Exceptional

07 Feb 2019

Judy

Everything was perfect! From the location, facilities, food and service! We were greeted by the hostess Monika who was very accommodating and helpful in getting around the resort, and arranging our breakfast box for the safari. Not to mention everyone at the resort did a great job and made our stay pretty great :D

8/10

Excellent

19 Jan 2019

Antony

Expensive

We stayed for one night at the Shangri-La en route from Ella to Mirissa predominantly to play golf and spend sometime relaxing around the pool. The rooms and hotel are beautifully laid out and the amenities are of a high standard although this is what you would expect for the price you are paying. Good location if planning to visit the national parks and there appears to be a lot of activities within the grounds for children to enjoy.
The golf course is lovely and not too challenging and surprisingly not that expensive even though we paid to hire clubs.
The buffet is varied although we didn’t eat there, only for breakfast which was very good. Can recommend the egg hoppers, they were cooked fresh and to perfection. We opted for the Asian al a carte at the evening but it was overpriced and the quality very average, the beef rengdang was tough and dry.
They kindly let us have an extended checkout till 2pm for no extra charge. So I would totally recommend this hotel if you don’t mind paying that bit extra for drinks and food e.g coke 800 LKR

Partner

10/10

Exceptional

11 Jan 2019

Verified traveler

Wonderful hotel, with extremely helpful staff and beautiful rooms. We came with our two young kids (3 and 6) and it was perfect for them : a shallow pool with two slides and a great kids club where they could and wanted to hang out most of the time.
When we were there, the sea was rough and swimming was forbidden but the pools make up for it.
The main buffet restaurant was good, but the quality and variety of the food could be improved especially considering the price (30$/adult).

Leisure Family_with_children

10/10

Exceptional

07 Jan 2019

JINIT

Amazing

Family

10/10

Exceptional

04 Jan 2019

Verified traveler

Overall a great stay

Amazing modern resort with great rooms, pools and grounds. It is huge but it does not feel crowded even in high season. The only con is the food offering, not enough restaurants and difficult to get a table on the “a la carte” ones in peak season. Food quality is not the best either but other than that, I was happy with my stay here and I would recommend this hotel!

Partner

8/10

Excellent

22 Dec 2018

michael

Good ecperience. Varied nightly menus. Spa good. Adult pool good. Friendly atmosphere. Golf course good. Driving range bit disorganised. Thought golf costs would be inclusive for residents.

10/10

Exceptional

21 Dec 2018

Steven

Very friendly staff, excellent food, great pool

Very friendly staff, excellent food, great pool area. Lifeguards and bar staff by the pool very friendly and helpful. Nice spacious rooms. Highly recommended.

Partner

10/10

Exceptional

04 Nov 2018

Verified traveler

Nice relaxing stay . It’s a long drive though from Colombo.

4/10

Poor

28 Oct 2018

Heather

We stayed here recently and were very disappointed with our stay. The checkin was not handled well at all, on arrival, which was earlier than their scheduled time, we were informed by the Duty Manager at the time that the driver accommodation was full, so we had to pay for additional accommodation for this, as purportedly the in house guests had already taken them. We soon realised this was incorrect as the hotel only had a small handful of guests during our entire stay and all areas including pool and restaurants were almost empty. We discovered that the hotel was getting ready for a big wedding a couple of days later, so all the focus was on organising things for this event and not on looking after their guests who were already there. We found this appalling. For a hotel that has over 300 rooms there was only 2 restaurants and although the service was good the food was average. The staff were efficient, polite and helpful.
We stayed in many good hotels both in Colombo and down South but We would not recommend this hotel.

10/10

Exceptional

28 Sep 2018

Petula

Beautiful hotel for family fun

Very well maintained immaculate gardens. Fantastic waterpark water slides trapeze & more for kids. Excellent food through out the restaurants. The 2 fitness instructors were excellent & the free water aerobics & bike rides were great. Rooms were spacious & clean. Always plenty of comfortable cabanas around the pool to sit, made more comfortable by the pool attendants draping them in many towels. Well worth the drive

Family

8/10

Excellent

27 Aug 2018

Prasanna

Good but not great

The overall experience was good. However the quality of the room was below my expectation. Limited things to do and see outside of the hotel and the dinning experience could be improved.

Family

10/10

Exceptional

21 May 2018

Steven

Great!

The hotel was everything we expected, loved the adults only pool, plenty of activities. Main downside was the beach was closed due to the choppy conditions which we've been told is normal for this time of year. The dining options were quite expensive relative to dining options in local area, but again this is to be expected at this type of hotel. We loved our stay here.

Partner

10/10

Exceptional

14 Feb 2018

Gaya

Best resort ever!

Highly recommend this resort! Best food and service. We had a super amazing stay.

8/10

Excellent

11 Jan 2018

David

Shangri La Hambantota, a relaxing resort

The pools are numerous and divided into 1 play pool and one adult pool. The beach has lifeguards on duty and they rate the surf each day. There are not enough pool-side umbrellas with chaste lounges. The spa has a jacuzzi and dry sauna that can be used for free for paying hotel guests. Good variety of food restaurants.

Partner

4/10

Poor

28 Dec 2017

Intrepid Travel

Lovely Hotel with Great Facilities

Checked in for 2 rooms. Front desk had communicated prior arrangements to offer an upgrade but LIED about the upgrade being rescinded. Very disappointed on the continued lies that were communicated time and again. Wonderful hotel that could be even better.

10/10

Exceptional

23 Aug 2017

Steve

A great place to stay

The hotel is a lovely hotel but what really makes it great are the staff. Friendly and accommodating only starts to describe them. The food was varied and of good quality, especially the Indian offerings. There is also plenty to do for both the children and the adults. Evening entertainment was limited but this did not detract from what was a very relaxing and enjoyable holiday.

10/10

Exceptional

18 Jul 2017

Saman

Shangri-La Hospitality is Amazing !!!!!!

A wonderful place to enjoy a family holiday. Landscape and sceneries are beautiful. Well maintained surroundings. Facilities are excellent. Wonderful opportunities for kids and well looked after them by coaches.
Very friendly and helpful staff. Very good room service. Admire Sri Lankan Hospitality.
We had a great time and appreciate entire hotel staffs' kind approach towards their customers. Special thank goes to Miss. Monika at reception desk who has the talent and ability to please customers very well.

Family

8/10

Excellent

01 Jul 2017

Rohan

NICE HOTEL WITH NOTHING TO DO

The hotel did not live up to the hype, albeit the staff exceeded excellence. The location of the hotel confines guests to the facility which does not offer much by way of evening entertainment. The space and facilities are there for anyone with an imagination to turn this hotel into an exciting destination but, unfortunately, imigaination and creativity seems to be sorely lacking. Very unfortunate for the hotel and guests.

The service staff at all the restaurants were exceptionally good. They provided service with a smile and were efficient.

10/10

Exceptional

20 Jun 2017

Verified traveler

Great Hotel away from the crowds

After traveling around for a week it was a perfect spot to unwind and relax before the flight home

10/10

Exceptional

31 May 2017

Verified traveler

Impressive resort

The overall experience was great, even from the very beginning when we arrived at the hotel, the staff very welcoming and organized, the check in took us 5 min max. The resort is huge, there is a swimming pool for kids and families and a more quiet one for the people looking for peace and relaxation. What I really liked about this resort is that there is a clinic, the doctor is there a few hours a day, but the place is open 24/7 nevertheless.
There are a few restaurants, you can chose, depends on what you feel like having, but when it`s low season, only 3 of them are opened. In the evening there was a buffet with food from around the world, trying to please everybody and it did, because the food was tasty. Most important: if there is something you want to eat but it s not there and the cook can make it for you, they will cook for you whatever, if they have the ingredients. Aces! :D

10/10

Exceptional

22 Apr 2017

Sherry

Beautiful hotel grounds and facilities.

Absolutely fantastic week at this hotel. The staff were super accommodating and friendly. One of our party became very sick during the first day and cannot say enough about how wonderful and caring every staff member was. They went the extra mile, above and beyond, to ensure that all bases were covered. Every staff person is focused on the fact that you are comfortable and having a good time: from the restaurant staff, to pool guys, every single one. We would definitely stay here again. The beach area is beautiful, even though with during our time it was high winds so no swimming; which we didn't mind as were pool people anyway. The room service was impeccable. Even the turndown service had the personal touch rearranging our girls stuffed animals in cute ways on their beds. Just excellent attention to detail and care.

6/10

Pleasant

22 Feb 2017

Dawn

Can't recommend.

Was largely deserted during our stay (mid feb). Beach is beautiful and quiet, same with the pools. If you are in Sri Lanka for a deserted resort experience, this is your place. There is not much for teens and non golfers. No water sports or other excitement (there is water aerobics but I never saw anyone participate). Spa does not have mani-pedi or the like. Restaurant was a broad buffet with tasty Asian and western options but priced like a NYC hotel. If you want cereal, porridge or eggs for breakfast plan on $30 per person, ditto a sandwich for lunch. A la cartel was not an option. There is a faux village with artisans which is a bit embarrassing \"Disney Sri Lanka\". All in all, good for families with small children but for us a long way to go for a water park.

Family

10/10

Exceptional

02 Feb 2017

barry

Great hotel

A great hotel that caters for all family. Children are fully entertained with great facilities as well as parents! Beautiful beach for walking and playing on, current too strong for swimming though

10/10

Exceptional

08 Jan 2017

Ann

Gorgeous Hotel highly recommend

We really enjoyed our stay but service during meals needs to be improved lack of direction from managers as there are loads of staff. Amenities are superb would highly recommend to stay here. The spa is gorgeous. Food and drink were reasonably priced.

Family

6/10

Pleasant

02 Jan 2017

Verified traveler

Whilst the hotel has plenty of staff, the quality of service is not what you would expect from this hotel chain. The cost of food and drinks is excessively more expensive than other properties that we stayed in of the same quality in Srilanka.

Family

10/10

Exceptional

04 Nov 2016

Kurt

Was a great pleasure to stay for 2 weeks!

Very relaxed environment. Staff extremely friendly and helpful.

Family

10/10

Exceptional

09 Oct 2016

Rudolf

Bico bello

Please offer flowers or fruit basket when new Gaests arrive.

Partner

8/10

Excellent

01 Oct 2016

Ajantha

The restaurant closing times were .not satisfactor

advertised activities did not take place. The advertised times were inflexible. awful smell in parts of the hotel.Golf was the main reason to go but found that only half the course was open. Buggies were essential but and charging for the buggie hire therefore is not correct.

8/10

Excellent

10 Sep 2016

family of four

Beautiful new Shangrila

Fantastic facilities, v kid friendly. Hoyle only six months old, building and facilities were top notch. Few teething issues:
Only half of golf course open until October (maybe it takes longer)
We had emailed, called for two extra beds in the suite for the kids give we were arriving past midnight, but they were still not in the room when we arrived.
Breakfast buffet was great but they had not turned in the heaters so food was cold- staff were more than happy to cook a fresh hot breakfast.
Once the new airport opens and avoids the long drive from Columbo, this will be a fantastic long weekend destination from direct connects.