Name: Lake Shikotsu Tsuruga Resort Spa Mizu No Uta
Address: Shikotsuko Onsen, Hokkaido, 660281, JP

10/10

Exceptional

26 Jun 2026

Nadia

My experience at the spa was so memorable. This property is gorgeous with lots of immersive art on the walls and a giant fireplace inside where you can roast marshmallows. We enjoyed trying new foods at the 9 course dinner included in the reservation. However, the breakfast was phenomenal with the best pastries I have ever had, and omelets cooked by a chef! Our room included an outdoor onsen so it was a little more expensive, but worth every dollar. The outdoor bath was so beautiful like something you see on movies! Definitely a once in a lifetime experience and I’m glad I got to experience it with my fiancé!

Partner

10/10

Exceptional

05 Jun 2026

Jasmin

Lovely hotel big spacious rooms, luxurious feel and onsens clean and well maintained. Breakfast and dinner buffets EXCEPTIONAL, food was fresh, excellent quality and varied. Bonus was the harp concerts throughout the day adding to a true feeling of relaxation.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Bee Imm

Beautiful location with lake & mountain view. Good breakfast & dinner buffet with pretty presentation in cute glasswares! There is also a fresh juice station during breakfast, Dining room has a modern setting. Room however is more traditional looking. Strangely no full length mirror in our spacious room.

Partner

10/10

Exceptional

09 Apr 2026

Aaron

This was amazing. Only stayed one night but very traditional Japanese. Very nice and accommodating staff. Good food. We walked to the ice festival which was amazing.

8/10

Excellent

26 Mar 2026

Pwee Ling

Food selection is limited.
Hope there will be more fruits.

Family

10/10

Exceptional

24 Feb 2026

Sean

Perfection

8/10

Excellent

20 Feb 2026

Celia

Clean room. Excellent massage chair. Nice private onsen.

Partner

10/10

Exceptional

06 Feb 2026

Chanmi

This hotel was everything we dreamed of and more! We will definitely come back - the friendly staff, plenty of amenities and additional offerings - simply impressive!

Leisure Family

10/10

Exceptional

03 Dec 2025

Lifeng

Excellent private room and friendly staff. 100/100

Leisure Family

4/10

Poor

20 Nov 2025

Eeshan

We booked a room with private bath tub however the bath tub was dirty and we were told we couldn’t drain the water to clean it. We were given the option to use another room’s bath tub but that defeats the purpose of paying for a room with a private bath.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2025

YeeTing

Very friendly staff and the is very serene

Leisure Partner

8/10

Excellent

09 Oct 2025

Jacob

This was our second stay at this property after 10 years. There are many nice amenities such as the pillow bar, gym, onsen, etc. however the facility is getting a bit dated and can use an upgrade. Pillows looked old, additional power points in room, room doors should be electronic by now, etc.

Meals are ok but very crowded around drink station and entrance to restaurant. Not a good layout. Quantity of food was good but at hot buffet, food was not hot so not very appetizing seeing the same things sitting there drying out such as Eggs Benedict.

The onsen is the best feature with a giant sauna and several baths. There is a generous amount of room around each shower station.

We were disappointed with some staff. The Chinese girl that escorted us to the room did not fully explain everything and gave some incorrect information. She seemed not very happy to be working. Just one example; I asked multiple times for slippers to wear around the hotel and she said there are none. Later a staff member at the desk (Canadian flag) was so nice and said of course and brought us several pairs of slippers. Also we went to the spa to arrange foot massage. But there was no staff at the reception areas. I had to keep looking and eventually found both staff in a break room chatting. A guest shouldn’t have to search for staff like that. All the Japanese staff were very kind and helpful. But the Chinese were not very friendly. Sad to see.

Overall good stay, but not excellent.

Leisure Family

10/10

Exceptional

28 Sep 2025

Sandy

Buffet for breakfast/lunch and dinner if you selected meal plan. Wide range of food and freshly made.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Amber

Beautiful property, staff was friendly and helpful, food was delicious.

Leisure Family

10/10

Exceptional

29 Jul 2025

Keith

The hotel is a Japanese style resort by the Lake, (\"traditional\" and \"old world style\"; We had to take off our shoes at the hotel entrance). Yet it had all the modern amenities expected these days.
My wife and I stayed in the Premier Suite recently. It was very spacious and had a private Onsen. The living room had a lovely view of the tall trees lining the Lake, and 2 large massage arm chairs to enjoy the sunset view. Dinner was served in the Suite, kaiseki style, on the large dining table. Breakfast was served in a \"private\" dining area in the adjoining restaurant, and there was a view of the garden area in front of the Lake. The bathroom was large, and had a fantastic shower (but no bathtub). We enjoyed walking around the lovely neighbouring lakeside area and looking at the Volcano mountains. Hotel staff were always present, polite and helpful - Overall, a most pleasant stay !

Leisure Partner

10/10

Exceptional

01 Jun 2025

Linda

Amazing experience!

Partner

10/10

Exceptional

17 Mar 2025

Diane

Hokkaido Onsen Experienced

Stayed in the room with outside onsen bath. Very spacious with massage chair and Netflix etc available on tv. Plenty of amenities, dessert from the onsite patisserie, kaiseki dinners, live harp music in lobby, roasting marshmallows , great steep sound system in lobby. Nice service! Loved the padded velvet robe/coat!

Partner

10/10

Exceptional

29 Dec 2024

Yuecheng

Fantastic property to rest.

Leisure Family

10/10

Exceptional

09 Nov 2024

YeeTing

Everything is impeccable! A truly relaxing experience! We were very well taken care of. The food is amazing and with a great variety of options. The onsen is very clean, particularly love the outdoor onsen after a night of snow fall.

Leisure Family

10/10

Exceptional

08 Nov 2024

Hui Lan

They have the good service for the clients and we are satisfied everyday !

Business_and_leisure Family

10/10

Exceptional

03 Nov 2024

Renee

I highly recommend this onsen hotel in Hokkaido. The hotel is well decorated, comfortable, quiet, and 5 stars in staff service. Their breakfast and dinner buffet are wonderful and full of fresh and healthy choices. Hot spring area is excellent. We had a relaxing stay at the hotel.

Leisure Partner

10/10

Exceptional

22 Oct 2024

Han

Very relaxing spot.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Mable

The resort is so quiet but yet with many guests! Food was excellent. Staff is super friendly with limited spoken English but very helpful with google translate. HIGHLY RECOMMEND

Leisure Partner

4/10

Poor

08 Sep 2024

Yu Ting

I've visited Japan many times and stayed in various hotels and ryokan resorts across multiple cities. Unfortunately, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA was the first to disappoint me. While checking in at the self-service kiosk, I was updating my email address when a staff member abruptly took over and said, \"not required,\" without even notifying me first. Later, the same staff led us to our room, walking ahead of us without much courtesy. When I inquired about a late checkout, she informed me it would cost 3,000 yen per hour, which was expected, but her tone and attitude were unprofessional.

The biggest issue, however, was the smell. Both of our rooms had a strong odor of cigarettes, possibly due to air circulation from the smoking rooms on the 3rd floor. When I reported this, the staff insisted it was the smell of cleaning detergent. After requesting to check another room, it was clear the problem was not the detergent as the new room had no odor. Only one of our rooms was switched, leaving the other unresolved, and we were left to deal with it ourselves. Lastly, for the price I paid, the value was disappointing. The facilities felt run-down, the bedsheets didn’t fully cover the mattress, and the mattress itself was old and worn.

Leisure Family

4/10

Poor

11 Jul 2024

Kevin

There was a lack of clear information on the booking site about the dinner ending time. Additionally, the room did not meet the expected standards for the price charged.

Business

10/10

Exceptional

30 May 2024

Arnold

best luxury hotel,. once of a life time hot spring experience. don't miss the dinner and breakfast options! strongly recommended

Leisure Family

10/10

Exceptional

25 Apr 2024

Erin

Excellent staff and service. Dining options were amazing. The hiking trails were challenging and had scenic views. The lake views of the mountains are breathtaking.

Leisure Partner

10/10

Exceptional

02 Apr 2024

Jose Mari

Wonderful place

Leisure Family

10/10

Exceptional

31 Mar 2024

John

Simply amazing. Will be back.

Leisure Partner

10/10

Exceptional

09 Mar 2024

Greg

Beautiful property and the private onsen was well worth the extra cost. Really enjoyed the small (10 shops or so) shopping area next to the hotel. Staff was incredibly helpful.

Leisure Partner

10/10

Exceptional

04 Mar 2024

Verified traveler

Amazing place

The hotel is a beautiful and special place. The staff were very friendly and helpful, the room was amazing and the onsen, restaurant and gym were perfect.

Partner

10/10

Exceptional

26 Dec 2023

Stella

The room’s way nicer than it appears on the picture, extremely clean and spacious. The only drawback was that not much view for the room we reserved. Otherwise, the service was top notch, excellent buffet dinner and breakfast. There’s nice outdoor onsen too. Bus pick up and drop off was easy. Would definitely visit again and stay longer next time.

Leisure Family

10/10

Exceptional

29 Nov 2023

Lawrence

The layout of the room #217 with onsen out in open space is great and impressive. Food in the restaurant is superb. Only complaint is the lack of direction to the property especially after sunset. Love this hotel very much.

Leisure Partner

8/10

Excellent

09 Oct 2023

Raymond

Calm and peaceful environment

Leisure Partner

10/10

Exceptional

06 Aug 2023

Isaac

Amazing buffet for dinner and breakfast, small shop inside was full of goodies.
Great facilities including public baths and even a separate foot bath.

Building infrastructure is a bit outdated but not a real problem.

Leisure

10/10

Exceptional

12 Jul 2023

Mizuho

There were still very few guests after Covid and we enjoyed the quietness and tranquility. Loved the food, hot spring, antique speakers, harp performance in the lobby and walk around the lake. Highly recommended.

10/10

Exceptional

09 Jul 2023

Yukari

楽しい旅でした。
温泉最高、と食事もよかつです、スタッフ皆さん親切でした。

Leisure Family

10/10

Exceptional

25 Feb 2020

Goh

Excellent Service from staff. Wonderful breakfast and dinner.

Leisure Partner

8/10

Excellent

16 Feb 2020

Joy

2 double beds, Western style room and hot tub

On entering the resort, the lobby was inviting and very warm. The cushions seen in the picture are comfortable but worn. And although convenient, our hot tub on our deck was just an ordinary plastic hot tub. The Western style beds were disappointing and difficult to get a good nights rest. The mattress was of poor quality as the springs could be felt when lying down and with movement. On a more positive note, the most outstanding feature at this resort spa was the expansive buffet and the hot springs down on the first floor. The outdoor hot springs aka \"Rotemburo\" was refreshing.

Friends_and_family Friends

8/10

Excellent

11 Feb 2020

T.

Smelly toilet in our (private onsen) room was a downside
But the rest was good.
Dinner buffet was great esp dessert :)
Check out time is 10am feel a bit too early since check in time is 3pm
Overall was ok:)

Leisure Family_with_children

10/10

Exceptional

25 Dec 2019

Verified traveler

Beautiful Ryokan at Lake Shikotsu

Superb service & an extremely beautiful property with local decor. F&B was wonderful too.

The onsen is fabulous.

Friends_and_family Family

10/10

Exceptional

20 Dec 2019

Verified traveler

Amazing stay at Onsen hotel

We loved the attentive service and spacious room at Tsuruga Resort.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

Verified traveler

Great resort for the getaways. We got the room with private bath and it’s very lovely to soak at night watching the stars. The main onsen is very clean and well maintained as well. Got the oil massage as well and it was very relaxing. Every single staff is friendly and helpful.

My only concern is the dinner. It’s clearly a mix of Japanese traditional items with some western dishes. Even though the western ones are not bad, they don’t hold the same standard as the traditional ones. Mains courses are even worse than the buffet sadly.

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

Phang

Amazing hotel. Will want to come back here again. Fantastic room and service

Partner

10/10

Exceptional

05 Sep 2019

LEE

It was a amazing experience. The staff were quite kind and helpful. The food was great. Thank you for your hospitality

Leisure Family

8/10

Excellent

25 Aug 2019

Christine

The hotel rooms are
big with nice views
Very good food at the restaurant

Leisure Friends

10/10

Exceptional

07 Jul 2019

Lin

A very nice hotel. It’s so new and so clean. Fabulous Onsen. We love so much.

Leisure Family_with_children

10/10

Exceptional

11 May 2019

Verified traveler

Excellent Ryokan near New Chitose Airport

Tranquility upon landing New Chitose. Just half an hour drive from Airport.

Family

8/10

Excellent

16 Apr 2019

Verified traveler

the dinner and breakfast were great with many varieties. the decor of hotel was also very nice. the lake view outside hotel was good. however, requiring guests to move around the interior of hotel in their socks/bare feet was a bit \"restrictive\".

Leisure Family

10/10

Exceptional

01 Apr 2019

Verified traveler

Overall environment, hotel staff and restaurant are extremely good. Onsen is good.
The only thing which should look into is the room interior, decoration is a bit dated.

Leisure Family

10/10

Exceptional

15 Dec 2018

W

Very lovely resort. Very polite staff. Would love to stay there again.

10/10

Exceptional

15 Nov 2018

TAN

BEST ONE EVER

Everything is so good about this hotel!

Family

8/10

Excellent

28 Oct 2018

Verified traveler

pleasant stay

Pleasant stay, but the checkout time is too early ！

Friends

8/10

Excellent

01 Oct 2018

PC

Nice Ryokan with best location in Shikotsu Lake area

8/10

Excellent

28 Jul 2018

Cynthia

Peaceful & relaxing. However, breakfast area closes too early at 9:30am, not to the standard for a spa resort.

10/10

Exceptional

19 Jun 2018

Verified traveler

Total Chillax!

Great place to relax. The resort has a moderate size indoor onsen that’s well spaced. The outdoor onset was great with the picturesque setting. Not too crowded.

10/10

Exceptional

16 Jun 2018

Nalin

Excellence!!!

Beautiful hotel. Nice staffs. Good onsen. Nothing to complain, 10 out of 10!!

8/10

Excellent

16 Apr 2018

Verified traveler

Nice and warm feeling as our stayed and the check in/out team provided excellent and helpful service .
Special thanks to the front desk staff Mr. Koji and their on duty staff of Apr 9 and 11 to arrange our
transportation leaving for airport.
We

Partner

10/10

Exceptional

07 Mar 2018

Verified traveler

Nice hotel with airport shuttle and nice staff

Nice hotel with airport shuttle. Nice food and comfortable room for stay. Staff are very helpful and friendly.

10/10

Exceptional

22 Feb 2018

Verified traveler

Enjoyable stay

The hotel is beautiful, environment is quiet and beautiful too. Food is of very good quality. My wife and I enjoyed a lot for the breakfast and dinner. The spa is excellent too, with jacuzzi and outdoor spa. We used the free transportation from New Chitose airport and to the Rera outlet mall....very convenient.

Partner

10/10

Exceptional

11 Feb 2018

Ming

Luxury hotel experience

After a long tiring journey from Tokyo via 2 shinkansens and a bus, we were instantly relieved upon arriving at this hotel. The location is prime, situated right outside the bus stop, and the service is unrivalled. Upon arrival, the staff promptly collected our luggage and showed us to the main reception area where we were given warm towels and a warm glass of tea. The environment of this hotel was clean, modern and zen, perfect for a relaxing weekend away from the busy city. The onsen facilities, gym and buffet dinner and breakfast topped off this excellent experience.

P.s. The hotel has free shuttle bus services to and from the hotel which we did not know of until arriving. They can even pick you up from minami-chitose train station, which is where we arrived and had to wait for and take a late, packed bus that cost 1000yen each. Save yourself the trouble and email them to ask if they can pick you up from your Location.

Family

10/10

Exceptional

22 Jan 2018

cathy

Very nice hotel; friendly staff; excellent food

Overall excellent - nice onsen. Hotel food and transportation are great too

10/10

Exceptional

19 Dec 2017

MAN SING

Great Stay

Excellent stay. New and clean hotel. A bit touristy and food is medicore. Its value for money and I like the facilities overall very much. Recommended.

Partner

8/10

Excellent

16 Dec 2017

Verified traveler

Beautiful resort, good value with half board plan

10/10

Exceptional

13 Dec 2017

Verified traveler

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Second time back to this onsen. Definitely one of our favorite onsen in Sapporo. Hospitality was immaculate, room was big and comfortable.

Family

10/10

Exceptional

04 Dec 2017

Yuen Mei Vivi

Excellent service! Staff are nice and helpful. Will definitely come again!

Partner

10/10

Exceptional

23 Nov 2017

Verified traveler

Beautiful and relaxing stay

Beautiful hotel with dinner, breakfast and shuttle service included! The only issue we had was the smell in the shower room area the whole time during our stay. The hotel buffet food was average but great and friendly staff (most don't speak English).

Partner

10/10

Exceptional

11 Oct 2017

Jamie

Very quiet hotel where you can relax

From the entrance, you will be greeted with staffs, very spacious room with pleasant views of the mountain. Great food. I stayed for two nights and I was able to relax and pleased with my stays. I did like to walk around area but not much to entertain though. Overall, I really liked my stays and every morning and night, hot spring was the best part.

Partner

10/10

Exceptional

15 Sep 2017

mandy y m

Excellent hotel

I wished there are facilities to entertain my 19 months old daughter. The resort should mention massage service requires reservation. Room is very spacious. The private onsen is a memorable experience. Public onsens open overnight. Staff are friendly. Buffet is delicious. Cozy lobby with a big fireplace in the middle that you can grill marshmallow. I will definitely go back again when my child is old enough to enjoy with us.

10/10

Exceptional

06 Sep 2017

Kyungmi

Amazing ryokan and hot springs

The overall experience was amazing. The reception was very welcoming and kind. The room, though expensive, was spacious, clean and well-equipped(bath robes, slippers, and yukatas). The food at the buffet was exquisite. They offered valet parking service, so everything was very comfortable and convenient. Onsen(the hot springs) was very luxurious and good. All and all, there's nothing I would complain. There was no view of the lake, and the local area was very calm, without many things to see or visit. However, there's a nice promenade around the lake Shikotsu.

Family

8/10

Excellent

09 Aug 2017

Ju Kee

Good location near the lake and glad they provide free shuttle from New Chitose Airport.
Love the onsen hot spring bath & the food was great!

6/10

Pleasant

24 Jul 2017

Verified traveler

This onsen hotel is very suitable for the family and kids to stay.

Family

10/10

Exceptional

23 Jul 2017

Verified traveler

Good, however, some uncomfortale due to. .

Room, onsen were very good. Meals(buffet breakfast and dinner) were good at the first day, however, foods menu were exactly same for the second day, so,were not attractive for the 2nd day.
Many 1-2 hours tourists to the lake, so, outside the hotel and the lake-side were crouded during the mirning, many tour buses with diesel smell at the parking place just in front of hotel.

Family

10/10

Exceptional

12 Jul 2017

Shan Shan

Very good and comfortable hotel

We choose the room with private onsen. It is spacious, clean and comfortable. It is perfect! They provide different kinds of pillow for customers' selection. The Japanese dinner is tasty too. We love this hotel much. Must come back.

8/10

Excellent

28 Jun 2017

Kun Lam Ivan

The hotel is great but it is a bit greedy hotel, there will be charge you for preparing your Tatami bed. Check in time at 3 p.m. and check out time at 10 a.m. is not flexible at all.

Partner

10/10

Exceptional

02 May 2017

Nicole

great stay

excellent

10/10

Exceptional

29 Apr 2017

Seow Hou

Simply impressed!

One of the best resort that I have stayed in. Convenient shuttle bus to and fro airport and Rera outlet mall. Impressed by the room with private onsen, thoughtful dessert, coffee machine and massage chair. Was even pleased with the pillow gallery that allows trying out the various pillows and bringing back to room. Food at buffet restaurant was fantastic and healthy. Will definitely stay in the resort again.

Partner

10/10

Exceptional

20 Apr 2017

Sarah

Pure relaxation

We stayed in a room with a tatami area and an open air bath for three nights.

For a special occasion, this hotel is worth the premium! The hotel and the staff were welcoming, and the room was very spacious and clean. The addition of a private open air bath with the room was wonderful, which was a very relaxing experience. The in-room massage chair was an extra special touch. Note you don't really get much of a view of the lake from the rooms. The other stand out feature to mention is the pillow gallery - there are over 10 different types of pillow to choose from, and you can even test them out before you make your final decision.

The food was superb, and although nearly identical every day, there was sufficient variety so you didn't get bored. There was a good spread of Japanese and Western dishes too.

We also very much appreciated the free shuttle to/from the JR station, and communication prior to arriving at the hotel was efficient and friendly. One of our favourite memories was roasting marshmallows by the fire while listening to the soothing sounds of the harpist - if you are looking for pure relaxation, this is it!

Partner

10/10

Exceptional

11 Mar 2017

Kim

Relaxing stay

Relaxing stay here. We stayed two nights. Great hospitality. Food was fantastic. We enjoyed the breakfast, lunch and dinner buffets. They don't change the buffet spread but the food was of high quality, beautifully presented. Portions were small so it means we can sample a variety without wasting food.

There was not much area to walk around the hotel as some areas closed due to the snow. We visited the information centre nearby. They recommended a hike to Mt Monbetsu but to turn back if it started snowing. We mentioned that to the hotel staff as we were leaving. They offered us hiking sticks for our walk. That was much appreciated. It wasn't an easy hike. The sticks came in very handy. Beautiful views from up there.

The spa was within the hotel. They had comfortable hotel room es which we can wear to the spa or anywhere within the resort.

Partner

10/10

Exceptional

04 Mar 2017

Verified traveler

Wonderful experience staying there, would recommend this place. The normal 1/2 board meals are provided at their house resteraunt, a short walking distance from the rooms. Very nice spread of food.

10/10

Exceptional

09 Feb 2017

Verified traveler

Serenity Resort!

Beautiful and very nice Onsen and great nature around . Good for relaxing if you looking for one .

10/10

Exceptional

24 Dec 2016

Verified traveler

Excellent!

F&B is good. Front desk staffs are very friendly and helpful.

Family

10/10

Exceptional

17 Dec 2016

Verified traveler

a cozy, quiet, well managed hotel suitable for everyone

10/10

Exceptional

04 Dec 2016

winnie

very nice hotel with everything u need

the room is decent with everything i need, its spacious, comfy, and i like the bath setting for the private hotspring, there is a air-conditioned room next to the bathroom for u to get change, so you would not get cold after taking shower. and the food provided for dinner and breakfast is amazing, i love it!

8/10

Excellent

29 Nov 2016

Michelle

Resort hotel style

Overall, the experience was pleasing. However, the room was a bit small. The staff were very polite and courteous. Onsen was nice as well. The only thing was that the check out time was too early at 10 am and could not be extended.

10/10

Exceptional

12 Nov 2016

daniel

a beautiful place! we will be back!

The staff was so friendly and work so hard to make us feel comfortable we felt like royalty specifically Hiroki Kabayama was a jewel. He seemed to be in charge of the dinner and breakfast buffet which was off-the-charts excellent and his service was very joyful and literally en45 staff members were waving and blowing as we drove off in the distance I can see in the rearview mirror

Partner

8/10

Excellent

29 Oct 2016

Ida

Relaxing gateway

It was a great experience and indeed very relaxing. Enjoyed the private onsen inside the room.

10/10

Exceptional

06 Aug 2016

Oki

Private Onsen is awesome

We got the premium room with the the private onsen, the check in process was very nice, they sat us down, provided us with drinks and had us fill out forms in the lobby. The whole process was very relaxed. We then were walked over to our room, they offered to carry our things and than showed us everything in the room. They showed us how to use the AC/Heater, massage chairs, and onsen controls. After they showed us everything they left us. The room was very clean and super nice. The onsen was amazing and worth every dollar.

Dinner Buffet was good but not great. I can't say anything great or bad about it.

8/10

Excellent

17 Jul 2016

Naomi

Superb Staff and Service

Beautiful setting and superb service, from the moment of arrival to departure, the hotel and restaurant staff were so responsive, welcoming yet very professional. The included meals were tasty and the chef's nightly special exquisite, and service was excellent. Room was spacious and comfortable. Will definitely be back!

10/10

Exceptional

16 Jul 2016

Verified traveler

Room description and title

I found it a bit confusing in room type between Expedia and the hotel. It might be easier if Expedia uses the same room title as the hotel.

10/10

Exceptional

26 May 2016

Michelle

Best ONSEN resort I've stayed

I stayed in a room with private onsen. It was such a nice stay. Hotel staffs were extremely nice and professional. A perfect getaway for couple I think. A complimentary dinner and breakfast buffet were included during the stay. Quality is high for the food. Onsen was awesome. My skin feel so smooth after the bath. The surroundings were very pretty. Lake Shikotsu is right behind the hotel, and the view was phenomenal. Nothing negative I have toward this hotel. Too bad the Tsuruga Group is only available in Hokkaido. I had such a great experience with this hotel.

10/10

Exceptional

14 May 2016

PAUL

Beautiful surroundings, great hotel or a relaxing getaway. Food was excellent.

Partner

8/10

Excellent

11 Apr 2016

Verified traveler

Even the hotel is far away from the town. It brings a lots relax and hot spring is wonderful. I recommend this hotel for you guys.

8/10

Excellent

04 Jan 2016

Verified traveler

Nice Onsen hotel

The hotel is nice. It had very comfortable environment. The food is good. But the dinning room is in another building that we need to go out from hotel to next building to have breakfast and dinner. The onsen area is not large but it is still good when not much people inside.

8/10

Excellent

11 Oct 2015

Verified traveler

Great place to stay. But dinner and breakfast buffet did not meet my expectation.

Family

10/10

Exceptional

28 Sep 2015

thomas

6 star in every sense

It's a perfect resort for relaxation. Hotel is 6 star in every sense. Located not too far from new chitose airport and it is near a few forest trail. The lake is beautiful and not crowded. Wish we could stay longer.

Family

10/10

Exceptional

12 Aug 2015

Verified traveler

Absolutely amazing

This is the best day of my trip - staying in this onsen hotel for 1 night, it's just perfectly relaxing! The room with private onsen is absolutely amazing! Hotel condition is perfect that you cannot see a single dust / dirt in the room. Service is excellent! Cannot be better and I'm definitely coming back again!

Partner

10/10

Exceptional

11 Jul 2015

Xuan

Relaxing vacation

Very relaxing. Delicious breakfast and dinner. Excellent service.

Partner

10/10

Exceptional

07 Jul 2015

Verified traveler

An excellent break in this lovely hotel - situation on the shores of a stunning lake, the service was excellent - great room with it's own hot tub; nice peaceful environment; good food; and marshmallows available for roasting on the open fire in the lobby!!!

Partner

10/10

Exceptional

06 Jul 2015

CATTARITA

It was really good resort with excellent service. We needed to leave resort earlier than breakfast opened but they packed breakfast and gave to us. It was really impressive.

Family