Protea Hotel Ndola

Zambia , Copperbelt
NDOLA, Ndola/Kitwe Dual Carriage Way, Ndola, Zambia, 0212626200
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45 reviews shown

10/10

Exceptional

20 Feb 2026

Alan

Yes

Self

10/10

Exceptional

01 Dec 2025

Yi-Hui Sophia

staff are friendly

10/10

Exceptional

14 Nov 2025

alan

Yes

Business

8/10

Excellent

30 Sep 2025

Jane

Safe, quiet, friendly staff ... gym was a little wanting.

10/10

Exceptional

02 Jun 2025

Joe

My stay at Protea Hotel in Ndola has been superb. The service is the best I've experienced in Zambia and the staff are doing a great job. I felt very well looked after.

6/10

Pleasant

16 Apr 2025

Wayne

Good spot

Conveniently located near the airport, will definitely be back.

Business

8/10

Excellent

25 Apr 2024

Kenneth

All was good,close to airport & the smaller Chinese mall,otherwise need transport to anywhere else

10/10

Exceptional

09 Jan 2024

chileshe

Second time staying here. A clean and well kept property. Away from the hustle and bustle of the city. Very helpful and polite staff, who went out of their way to make our stay pleasant. Another great Protea experience. Would definitely recommend this place.

Leisure Family

10/10

Exceptional

17 Sep 2023

Heidi

Amazing

The staff was so kind and friendly. We had a wonderful stay.

Friends_and_family Family

10/10

Exceptional

27 Aug 2023

Darren

Always a pleasure staying at Protea!

Business_and_leisure Friends

10/10

Exceptional

20 Aug 2023

Clifford

Best hotel in Africa

Business Friends

8/10

Excellent

13 Jun 2023

Eduart

👍

4/10

Poor

06 Mar 2023

Monni Joshua

we had a problem with the frontdesk telling the guest she had to book out, payment was made for the full stay???

Business

8/10

Excellent

25 Jan 2023

Franck

The staff was simply amazing. In particular Memory and Lombe, they made themselves available for all my questions, had great recommendations and were exceptionally professional

Business_and_leisure Self

10/10

Exceptional

28 Nov 2022

Tobias

the ambience is nice

Leisure Partner

8/10

Excellent

19 Oct 2022

Dominic

The place is quiet centrally located for Ndola and Luanshya

Business Self

10/10

Exceptional

27 May 2022

Kenneth

Staff & food was Excellent...
I will be back 🇨🇦

Business_and_leisure Self

8/10

Excellent

20 Feb 2022

Carla

The beds were really comfortable, the shower, water pressure and temperature was very welcoming.

The food in the restaurant was enjoyable and the bar looked nice, however i didnt have time to partake.

The service was good, and accomodating as i had an early departure and a breakfast \"to go\" was prepared.

Peter, the manager was extremely helpful and assisted with a small matter, it was addressed and settled.

Business Self

8/10

Excellent

05 Jan 2022

Patrick

Great

Leisure Partner

10/10

Exceptional

19 Dec 2021

Brent

It was great.

They are always very friendly.

10/10

Exceptional

28 Sep 2020

Mohmed

Good customer service from a friendly and polite staff members

Business

10/10

Exceptional

17 Sep 2020

Mohmed

ideal place to relax

good and helpful staff

Friends_and_family Friends

10/10

Exceptional

17 Sep 2020

Mohmed

ood management

Amazing service from a helpful management staff member.

Friends_and_family Friends

2/10

Poor

16 Sep 2020

Mohmed

No electricity

there was no electricity in the hotrl at night so i couldn’t sleep whole night.
there were 2 electricity cut during the stay.
culdbt even walk in the lobby at night. needed a torch to walk

Friends_and_family Family

10/10

Exceptional

03 Apr 2020

Galatia

Great Stay

Excellent service

Business

10/10

Exceptional

28 Feb 2020

Dom

The Hotel is the best hotel in the area and it is centrally located. The staff are well trained and always pay attention to guests. It does not have a gym which is unfortunate. On this particular trip the wifi was not reliable.

Business Self

10/10

Exceptional

22 Feb 2020

Moutie

Excellent

I always stay at this hotel as in my view is the best. From the time you walk in the team just cant do enough for you. Food is excellent & good fast wifi in all areas. Shuttle service good.

Business

10/10

Exceptional

12 Feb 2020

Verified traveler

Very kind staff, very welcoming. Great breakfast. Beautiful building

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Donat

We stayed at the hotel for one night and we were impressed with the quality of services. Transfer from Ndola Airport was organised and although we landed 1h late the driver the driver was there when we landed. The rooms are clean, staff very friendly and the food is nice.
Our departure time was before breakfast but the staff organised a take away box with everything we needed to have breakfast on our way of Ndola! We will stay there again

Leisure Family

8/10

Excellent

10 Nov 2019

Verified traveler

No loadshedding.Nice showers .Clean green environments .
The staff in the restaurant are rude .I asked for room service they said we are not sure that we will bring your food,we are not allowed to come to the rooms.Maybe when we find a porter.This was terriblest

Business Partner

8/10

Excellent

24 Oct 2019

Verified traveler

Location is great plus environment is serene. There's still room for improvement with amenities.... fitness for guests. Excursions and reliable transportation from registered transporters and catering for children.

Friends_and_family Family_with_children

8/10

Excellent

06 Oct 2019

Colin

Great location. Very quiet. Good for business trips

Business Self

10/10

Exceptional

15 Jul 2019

Moutie

Excellent

Always excellent. From the time I walk in to leaving the staff can't do enough for you. The wifi is good. The room clean & comfortable. Will always stay at hotel when next in Ndola. Thanks Moutie from South Africa

8/10

Excellent

17 Aug 2018

Matthew

Very good for the area

All things considered, this is a very good hotel for the area. I wouldn't want to stay anywhere else in the area. The staff is always friendly and they go out of their way to make sure that you have a pleasant stay. Mattress was on par for a hotel, sheets were a bit stiff/scratchy compared to others I have stayed at in Africa (perhaps I got a new set?), but I got used to them after a couple hours and they didn't disturb my sleep. Amenities in the room are satisfactory. I lost my phone so I would have liked an alarm clock, but it was easy to phone to front desk at anytime to schedule a wake up call that was always on time. The WiFi isn't high speed by any means, but for the area it is very good and pretty consistent (for the area). The hallway can be a bit loud at times, but this isn't uncommon. All the doors slam automatically though, and this can be disturbing at times. I got into the habit of gently closing my door to be considerate to others, but it seems I was the only one. Overall it was an enjoyable stay and this is the only hotel that I consider in the area.

8/10

Excellent

15 Aug 2018

Keshav

Business Visit

Breakfast can be improved. Staff is very friendly and helpful. Overall, the hotel is very clean. The WiFi required multiple logins which was slightly annoying.

8/10

Excellent

04 Aug 2018

Jenny

Interior design beautiful

This hotel is good, the interior design is both comfortable and thoughtful reflecting its location in the heart of the copper belt. For me it is let down by the bedrooms - quality of finish, lack of attention to details and ineffective soundproofing. My toilet was not screwed to the floor properly or had come loose. The main light switch was at the door and couldn’t be switched off near bed. It was expensive and beautiful, staff were excellent and the highlight for me were the very lovely gardens.

10/10

Exceptional

30 Nov 2017

Tanya

Comfortable and quiet

The beds were extremely comfortable, and although the hotel was quite full, the hallways were very quiet. The staff were very responsive and friendly. Great for families too. I would definitely stay here again.

10/10

Exceptional

23 Oct 2017

Luis

Good for business

Quiet and good attention

Needs a Spa and a Jakuzzi next to pool

8/10

Excellent

24 Aug 2017

Mike

Close to Ndola Airport

Just a one night stay so as to avoid a risky long early morning run to the airport from Chingola but it became much more than that with a friendly reception and comfortable room.

10/10

Exceptional

25 Jul 2017

Verified traveler

Amazing stay

It was a really good stay and the staff were all very friendly.

10/10

Exceptional

07 Jul 2017

Hitra

Very clean and good

It was a lovely stay

Family

4/10

Poor

16 Apr 2017

Mark

Very disappointing for a Marriott property.

Staff was for the most part very unfriendly or aloof. There were a few exceptions. Room was small in comparison to other Marriott's. Food was most disappointing. It was terrible. No elevator so do not use upper level if you book a room and have problems with stairs. Lobby and dining area were beautiful. Great shower in room. Price of stay was way to high in comparison to properties of much better quality like Radisson Blu in Lusaka. Overall we were extremely disappointed with the property overall. Hotel needs significant management changes.

10/10

Exceptional

10 Sep 2016

meagan

Beautiful hotel accessible from town

This hotel was amazing. The staff, the hotel itself, the rooms, the food. I'll never stay anywhere else in Ndola!

10/10

Exceptional

23 Nov 2025

Pauline Løken-Chimutanda

I recommend, best hotel, clean nice atmosphere ❤️

Self