Pullman Lubumbashi

10/10

Exceptional

18 Apr 2026

sandeep

Very serene peaceful property with hospitable staff.

Self

10/10

Exceptional

15 Apr 2026

sandeep

Good overall experience

Partner

6/10

Pleasant

12 Apr 2026

Kimberly

Room 409 has very low water pressure so taking a shower was not easy. Could not maintain the temperature of the water.

Restaurant served nice food and the staff was friendly.

Business

10/10

Exceptional

08 Apr 2026

Ranvir

Great bfast . Lovely property. Friendly staff. Room little old . Wish there was a gym on the property.

Self

8/10

Excellent

06 Jun 2024

Fabrice Mansoni

The lift was not worn for a few days

8/10

Excellent

03 Nov 2023

Cyril

Okay

It was okay

Business

8/10

Excellent

07 Sep 2023

Kimberly

5 Star ONLY by DRC standards - this should be clear on the booking. Don’t say you’re in international hotel and then not adjust your star rating to reflect international standards.

The AC in half the rooms we booked never cooled the room. The showers have broken tiles, shower drain covers, and mold.

The staff are always friendly.

The property is far off the road and the pool is beautiful, very deep, and very cold (refreshing). Guests are not discouraged from making rude remarks or gestures, which lessened considerably the enjoyable atmosphere. (I was properly and conservatively clothed.)

The pool house showers are broken - there’s water but it sprays out of the top of the fixture, not from the shower head. There are no pool towels. And when there’s a function, it’s pretty loud and guests smoke everywhere outside rather then a specific area.

On my send stay, the AC worked well, but the first stay was rough.

The food buffets… breakfast. The egg station is the only food served hot. They’re are about 20 other dishes that should be warm, but we’re always cold.

The lunch and dinner buffets were plentiful but you must love over cooked meats.

Ordering off the menu was better, and all options are VERY expensive for what you get. Very expensive for most areas of the world, crazy for the DRC.

It’s not safe to leave the property so come prepare to stay if you don’t have a local private vehicle, driver, and security.

3-1/2 stars at best

Business

10/10

Exceptional

22 Aug 2023

Adam

Pullman was excellent.

Business

6/10

Pleasant

24 Jun 2023

Badarudeen

Room was not safe. And locking system failed
Shifted to another room.

Business Self

8/10

Excellent

14 Aug 2022

Tina

The electronic system needs to be improved, the room card, sometimes work, sometimes it doesn’t I was going back and forth to the reception to get it reactivated, the same thing with the elevator, the card doesn’t always work. Please let the customer know if they book online, if it’s a classic booking, they won’t have a fridge in their room! Luckily I was moved to a room with a fridge after I complain! Thumbs up for that! Overall I enjoyed my stay and the buffet is great

Leisure Self

10/10

Exceptional

07 Aug 2022

Matala

The staff were welcoming and organized.

Leisure Family_with_children

8/10

Excellent

06 Mar 2022

Coenie

A solid base and springboard to engage Lubumbashi

The rooms are tidy and clean and the people are friendly.
If you do not speak French you might find it difficult to order room service.
Food is good but with limited variety.
WiFi works well but drops frequently and one needs to reconnect.
It is a solid base to use and a springboard to engage the city of Libumbashi commercially.

Business

4/10

Poor

24 Sep 2021

Bisanga

The service need to be improved . Staffs are poorly trained and forget a lot of order at the restaurant . The overall experience from check in to restaurant was average and at best a 1 or 2 stars service

Business_and_leisure Self

8/10

Excellent

14 Sep 2021

Ibrahim

Nice business trip

Everything was fine and clean

Business

8/10

Excellent

26 Aug 2021

Matala

The property is situated at an excellent location. They are trying their best to keep the place clean and net. The food was great. However, there are issues that needs to be taken seriously such as people smoking beyond the designated smoking area (rooms, buisness area, etc). Some staff are rude and not welcoming.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Jul 2021

Verified traveler

location

Business Partner

8/10

Excellent

17 Jun 2021

Coenie

Friendly service - great food

The rooms are clean, the service professional and the food of a very high standard.

At a rate of 150 USD per night it is somewhat pricy for what you get.

It is safe and secure and certainly I will stay there in future.

Business

8/10

Excellent

16 Jun 2021

Coenie

Friendly and helpful staff.

At a cost of 150- 200 USD/ night the hotel can certainly be upgraded. The staff is friendly and accommodating and the quality of the food is truly great!
Amenities are expensive.

Business

4/10

Poor

30 Jan 2021

Verified traveler

Absolute appalling service in the dining and bar areas. Never have I had had such bad cooked fish and chips. No salt and pepper on the table. Tomato and Mozzarella cheese salad was served with gouda. I booked a double room for 2 people and had only 2 flat pillows and 1 set of towels. No TV service and the WiFi was non-existing.

Leisure Friends

8/10

Excellent

20 Mar 2020

Verified traveler

It's was pleasant

Partner

8/10

Excellent

09 Feb 2020

Verified traveler

The hotel overall is fine, the check-in and check-out process is a bit slow but otherwise the staff is friendly and helpful

Partner

6/10

Pleasant

26 Jul 2019

JHW

Hotel is very noisy. Night club downstairs so guests come back to rooms early hours of the morning making noise in the passage and fighting in rooms

10/10

Exceptional

07 May 2019

Diana

Great central business Hotel!

Really great hotel, thank you!

8/10

Excellent

13 Nov 2018

Bernard

Choice of hotel limited. This hotel is ok

8/10

Excellent

05 Nov 2018

Verified traveler

PLGK

well positionned hotel in Lubumbashi. Close to Golf course (nice place for drinks and lunch/diner). Quite aging hotel but fine. Nice and pleasant staff. Room not always prepares to European standard and demand not always met but general a good place to stay.

10/10

Exceptional

02 Nov 2018

Sam

Amazing hospitality, you feel at home, very friendly staff.
Perfect relaxing Location Lakeview green gardens.
Excellent variety of cosine, People at restaurant are very friendly and will take good care of you.
Best place to achieve your business and relax.

6/10

Pleasant

29 Aug 2018

JHW

Noisy passages but well trained staff

Good hotel to stay at however passages gets a little noisy at night and early hours of the morning. Good food and staff well trained and pleasant

8/10

Excellent

21 May 2018

Colin

Overall it was very good.

8/10

Excellent

19 Mar 2018

Basil Louis Steven

Very pleasant

8/10

Excellent

20 Sep 2017

Ramohudi Simon

Pleasant Stay

I enjoyed my stay......no issues whatsoever.

10/10

Exceptional

03 Apr 2017

Jessica

Really good stay!

I thoroughly enjoyed my stay at the hotel. It was really clean, unfortunately I did have the problem of ants in the room but the hotel was really quick to respond to the situation when they learnt of it. The breakfast was really good with a nice range of food and service overall was very attentive. I would stay here again.

2/10

Poor

19 Feb 2017

sudhakar

Not worth place to stay

Air conditioner not working effectively in the rooms and you go suffocated, not attended to guests at restaurants staff get lost after you place order, same menu daily in breakfast. No aircon working in reception area neither in restaurant staff give justification that due to power issue system not working. Not a place for th price you are paying and previous ratings for stay, No value for your money !

10/10

Exceptional

01 Oct 2016

John

Nice business stay over.

Two night stay. Quiet and professional.

8/10

Excellent

16 Sep 2016

Anna

Secure hotel

Great hotel. Secure.

8/10

Excellent

12 Jul 2016

Arnaud

Good hotel

I had a nice stay. The food was a bit pricey and not so good, but compared to other hotels in Congo, it was good.

6/10

Pleasant

30 Mar 2016

Verified traveler

Bearable hotel. Unbearable services.

Point of sale machines did not work. Had to go and draw Cash from an ATM in the City (Hotel ATM's not working) to pay for hotel bill. No concierge service. No Airport pickup. Hookers knocking on doors in corridor and propositioning guests. Wifi limited or extremely slow. Food and drinks were over priced.

8/10

Excellent

04 Feb 2016

Deon

Hotel Lubumbashi

Prevered Hotel on Lubumbashi

8/10

Excellent

02 Feb 2016

CT

Great Hotel!!

Was there for business and the hotel and staff were great. Will be back soon

10/10

Exceptional

08 Aug 2015

Sudhanshu

Awesome

Overall a great experience

8/10

Excellent

29 Jul 2015

Verified traveler

Grand Karavia Hotel Review

Overall it was a good stay. The wi-fi system needs to be upgraded and not have such restrictions.

2/10

Poor

12 Jun 2015

Youssef

Bad exeprience

A disaster just like anything else in DRC!

10/10

Exceptional

01 Aug 2025

DIEUDONNE BINSALU

Excellent

Business_and_leisure Self

10/10

Exceptional

08 Nov 2024

paola

Bon pour un sejour d'affaire

Business Partner

8/10

Excellent

27 Nov 2021

Eva

Hôtel avec beaucoup de charme. Service agréable. Wifi à améliorer et bouquet TV.

Business

6/10

Pleasant

17 Jun 2021

Victoria

No wifi, English or tasty breakfast

Mostly people here for business.
And they don’t have normal wifi. You can connect but it’s not working at all.
Impossible to work or even send message.
So if you need internet you will not find it here. At all.
Im so angry.
Also stuff almost don’t speak English. So if you don’t speak french u can’t communicate.
And really not tasty breakfast

Business

6/10

Pleasant

02 Dec 2020

Eric

Bel endroit, Décor agréable

Le service et la propreté pourrait être mieux mais ca demeure le meilleur hôtel de Lubumbashi.

Business

8/10

Excellent

19 Jun 2019

MIRA

루붐바시 호텔중 가장 나은 호텔임. 출장시마다 항상 묵는 호텔

8/10

Excellent

17 Jun 2019

Verified traveler

루붐바시에서 가장 청결하고 서비스도 좋은 호텔

8/10

Excellent

23 Feb 2019

Verified traveler

Hôtel propre

L’hôtel est propre, bien que les chambres ne sont pas trop spacieuses. Seul bémol, j’avais des ampoules grillées dans la chambre dont j’ai demandé à plusieurs reprises le remplacement, mais en vain.

8/10

Excellent

20 Aug 2018

Verified traveler

good hotel!!

it has good swimming pool. but not 5 stars hotel. if you see the room condition, it is enough for good 3 stars.