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Hotel Balkan

Bulgaria Bulgaria , Gabrovo
GABROVO, 14 Emanuil Manolov Str
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8.4 Excellent 1,000 Reviews
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Hotel details

Useful information about Hotel Balkan before you book

With a stay at Hotel Balkan, you'll be centrally located in Gabrovo, just a 5-minute walk from Church of the Holy Trinity and 7 minutes by foot from Interactive Museum of Industry. This hotel is 0.

4 mi (0. 6 km) from Museum of Satire and Humor and 7.

1 mi (11. 4 km) from Sokolski Monastery.

Take advantage of recreation opportunities such as a nightclub or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access, tour/ticket assistance, and a ballroom.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge.

Buffet breakfasts are available daily from 7:30 AM to 10 AM for a fee. Make yourself at home in one of the 68 air-conditioned guestrooms.

Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.

Conveniences include irons/ironing boards, and housekeeping is provided daily.


With a stay at Sofia Balkan Palace, you'll be centrally located in Sofia, steps from Church of St. George and within a 5-minute walk of Sofia Central Mineral Baths.

This luxury hotel is 0.6 mi (0.9 km) from Bulgarian Parliament and 0.7 mi (1.1 km) from Alexander Nevski Cathedral. Make yourself at home in one of the 241 air-conditioned rooms featuring minibars and flat-screen televisions.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services.

Planning an event in Sofia? This hotel has 13563 square feet (1260 square meters) of space consisting of a conference center and 7 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 15

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: EUR 50 per person, per night
    • A tax is imposed by the city: EUR 1.53 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Mobile payment options include: Google Pay and Apple Pay
    • Some water is reused through a grey water recycling system
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    15
  • Optional fees
    • Fee for full breakfast: approximately EUR 23.00 per person
    • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
    • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
    • Self parking fee: EUR 31.00 per day
    • Pet fee: EUR 30 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: EUR 20.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Russian

    Bulgarian

    Greek

    English

    Spanish

Nearby attractions

Yellow Pavement 0.1 km / 0.1 mi
Sveta Petka Samardzhiiska Church 0.1 km / 0.1 mi
Vitoshka Boulevard 0.1 km / 0.1 mi
Church of St. George 0.2 km / 0.1 mi
Saint Nedelya Church 0.2 km / 0.1 mi
Saint Sofia Monument 0.2 km / 0.1 mi
TZUM Central Department Store 0.2 km / 0.1 mi
Banya Basha Mosque 0.3 km / 0.2 mi
National Archaeological Museum 0.3 km / 0.2 mi
Sofia Central Mineral Baths 0.3 km / 0.2 mi
President's Building 0.4 km / 0.2 mi
Regional History Museum Of Sofia 0.4 km / 0.2 mi
Sofia Court House 0.4 km / 0.2 mi
National Assembly 0.4 km / 0.2 mi
City Garden 0.4 km / 0.3 mi

Facilities

Hotel
Wheelchair-accessible
Car park
24-hour reception
Check-in hour
Check-out hour
Wi-fi
Garden
Terrace
Clothes dryer
Bar
Restaurant
Banquet hall
Meeting room
Business centre
Nightclub
Upon availability

Room options

  • APARTMENT ONE BEDROOM APARTMENT • ONE BEDROOM APT.B1
    APARTMENT ONE BEDROOM
    No room image available

    APARTMENT • ONE BEDROOM

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type APARTMENT
    View / characteristic ONE BEDROOM
    Room code APT.B1
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    APARTMENT ONE BEDROOM

    APARTMENT • ONE BEDROOM

    APARTMENT ONE BEDROOM
    APARTMENT • ONE BEDROOM
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • SINGLE STANDARD SINGLE • STANDARD • 1 Bedroom SGL.ST
    SINGLE STANDARD
    SINGLE STANDARD

    Room details and photos

    SINGLE • STANDARD • 1 Bedroom

    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    Non-smoking room

    Room overview
    Room type SINGLE
    View / characteristic STANDARD
    Room code SGL.ST
    Occupancy Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms 1
    Facilities
    Facilities with extra charge
    Wi-fi
    View all room photos
    SINGLE STANDARD

    SINGLE • STANDARD • 1 Bedroom

    SINGLE STANDARD
    SINGLE • STANDARD • 1 Bedroom
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Non-smoking room
    Facilities with extra charge
    Wi-fi
  • DOUBLE STANDARD DOUBLE • STANDARD • 1 Bedroom DBL.ST
    DOUBLE STANDARD
    No room image available

    DOUBLE • STANDARD • 1 Bedroom

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Non-smoking room

    Room overview
    Room type DOUBLE
    View / characteristic STANDARD
    Room code DBL.ST
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms 1
    Facilities
    Facilities with extra charge
    Wi-fi
    DOUBLE STANDARD

    DOUBLE • STANDARD • 1 Bedroom

    DOUBLE STANDARD
    DOUBLE • STANDARD • 1 Bedroom
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Non-smoking room
    Facilities with extra charge
    Wi-fi

    No room photos available.

  • Room TWO BEDS Room • TWO BEDS ROO.2B
    Room TWO BEDS
    No room image available

    Room • TWO BEDS

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type Room
    View / characteristic TWO BEDS
    Room code ROO.2B
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    Room TWO BEDS

    Room • TWO BEDS

    Room TWO BEDS
    Room • TWO BEDS
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • TWIN STANDARD TWIN • STANDARD TWN.ST
    TWIN STANDARD
    No room image available

    TWIN • STANDARD

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type TWIN
    View / characteristic STANDARD
    Room code TWN.ST
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    TWIN STANDARD

    TWIN • STANDARD

    TWIN STANDARD
    TWIN • STANDARD
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • TRIPLE STANDARD TRIPLE • STANDARD TPL.ST
    TRIPLE STANDARD
    No room image available

    TRIPLE • STANDARD

    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    Limited room details from hotel
    Room overview
    Room type TRIPLE
    View / characteristic STANDARD
    Room code TPL.ST
    Occupancy Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Facilities

    No detailed facility list available for this room.

    TRIPLE STANDARD

    TRIPLE • STANDARD

    TRIPLE STANDARD
    TRIPLE • STANDARD
    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    No detailed facility list available for this room.

    No room photos available.

Guest reviews

What other guests saying about Hotel Balkan

8.4
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.8 /10
Condition
8.4 /10
Neighborhood
9.2 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
13 Mar 2026
James
Ideally-located at the centre of Sofia. The hotel is nice with good facilities, although just check you are not in a room next to the lifts as that can be a bit noisy.
Friends
10/10
Exceptional
09 Mar 2026
Ruth
The hotel is in the very heart of Sofia, close to the main Station and many landmarks. It was really easy to move around and a safe area too. Vitosha Bulevard is just 2 minutes down the road, full of restaurants and shops.
The room was excellent, spacious and the bed comfortable. The shower was heaven and they use an outstanding brand for their gel, shampoo, body lotion, etc. Shout out to the girls in the bar at night, very patient and handling diffiuclt customer with so much grace. Thanks to all the staff that made me feel so good on my birthday and treated me like a princess. Thanks all, I will be back for sure!
Partner
10/10
Exceptional
02 Mar 2026
Mariana
Great hotel and location.
8/10
Excellent
01 Mar 2026
Luke
Nice, large room
Self
10/10
Exceptional
17 Feb 2026
Anamarie
The entire hotel was AMAZING!!! Everything was wonderful, staff, the car service, breakfast, vicinity of hotel, metro (although, we didn't use; it's right outside the front door) etc. I traveled with my 13-year old daughter and it was situated in a safe location. I highly recommend staying here if you are visiting Sofia!
Family_with_children
10/10
Exceptional
13 Feb 2026
Yeomon Emily
Clean room, excellent service. Very good hotel
10/10
Exceptional
04 Feb 2026
Joseph
Room was very nice and clean.
Staff was beyond accommodating and nice, specially Francisca from the front desk!
We would definitely stay here again on our next trip to Sofia
Leisure Family_with_children
8/10
Excellent
30 Jan 2026
Todorka
Dust on light fixtures
8/10
Excellent
25 Jan 2026
Adam
Great hotel, very well located, especially to the metro (90 seconds walk) - the only thing that let us (and overheard others), the hot food at the buffet breakfast was consistently not hot, they need to work on that. Other breakfast items were perfect, fruits, pastries etc.
Partner
10/10
Exceptional
25 Jan 2026
Todorka
Staff
6/10
Pleasant
20 Jan 2026
khaled
The room was okay, spacious and fancy
But the pillow cases are teared up, found some hair in the towels, and the light and curtains control is not the best, the room didn’t had the perfect sound proof windows or doors as i can hear people in the corridor talking, also i could hear the sirens from the streets
Leisure Self
10/10
Exceptional
08 Jan 2026
Nina
Room was amazing, very comfortable and the view was incredible. Only a few minor cons. The laundry service is very expensive, the building is on centralized air and in winter won’t allow you to go below 23*C so the room got quite warm, and the bellhops did not offer any help with the luggage on check in (only appearing after a suitcase got caught in the revolving door and I had to press the emergency stop).
8/10
Excellent
07 Jan 2026
vered
perfect location. clean & comfortable.
Friends_and_family Family
8/10
Excellent
03 Jan 2026
Patrick
Staff
Leisure Family
10/10
Exceptional
14 Dec 2025
Nick
Amazing building, modern but classical rooms. We loved it
4/10
Poor
08 Dec 2025
Shimon
No cleanup 3 2/4 days.
No soap at soap dispenser.
Smell of sewer.
Bad attitude of front office.
Shameful 3rd bed for the 3rd person.
Lies about “do not disturb” sign.
Friends_and_family Friends
10/10
Exceptional
02 Dec 2025
Jason
5 star everything!
Self
10/10
Exceptional
22 Nov 2025
Orit
We enjoyed our stay at the Balkan Palace at Sofia very much- the location was great, staff was helpful and very nice, room was big and cofortable and the heating fllor next to the shower was a very nice surprise! Defintely will recommend on this hotel for friends and familiy
Partner
10/10
Exceptional
12 Nov 2025
Geoffrey
The room was spacious well appointed, clean and comfortable. The hotel is grand and centrally located. The breakfast was outstanding,
Leisure Self
10/10
Exceptional
08 Nov 2025
chi wai
We had a wonderful stay at Sofia Balkan. The hotel is conveniently located next to Serdika metro station. Most location attractions are within walking distance.
The rooms are clean and modern. The shower temperature could be a bit hotter and it’s strange there’s no hair dryer in the room.

Would recommend this hotel.
Leisure Family_with_children
8/10
Excellent
29 Oct 2025
Tim
Location was good
4/10
Poor
27 Oct 2025
John
Shockingly bad service in every aspect. Room not cleaned, asked five times for a wine list at the restaurant, impossible to get a coffee refill at breakfast. They just weren’t interested in their guests.
Leisure Friends
8/10
Excellent
27 Oct 2025
Israel
When I check in, the bell boy was very rude
Leisure Friends
4/10
Poor
26 Oct 2025
Peter
Beautiful building in an excellent location. The property could be five star but has zero star service. Check-in was a nightmare, staff were rude and unconcerned with guests. Room cleaning, when it happened, was shoddy. Bathroom had embedded grime. Restaurant service was appalling. Asking four times for a menu, long wait for food and beverages. Sadly disappointing.
Leisure Friends
6/10
Pleasant
23 Oct 2025
benjamin
The availability of food at the bar was very limited by time and of very average quality, the reception staff were very offhand and fairly unhelpful. The bar staff were very friendly and apologetic, the problem would appear to be with the management. A great location and building, the plug in the bathroom sink had to be kept closed otherwise the smell in the room was disgusting.
Business_and_leisure Self
4/10
Poor
20 Oct 2025
Peter

Windowless room

I was allocated a room without a window and the drains were smelly. The rest of the hotel seemed very nice so I guess I just got a bad deal.
Business
6/10
Pleasant
17 Oct 2025
Plamen
The room was very comfortable and all the staff were great. It was very disappointing that many facilities were unavailable! It was also disappointing that you only provided us with two coffee pods, only provided powdered milk in the room, and didn't offer new bottles of water each day
Partner
10/10
Exceptional
11 Oct 2025
Chris
Ideally situated seemingly in the middle of the city and by a metro. Lovely spot. Nice bar. Good rooms. Decent breakfast. All good here!
Partner
10/10
Exceptional
02 Oct 2025
Hamid
Excellent hotel
Friends_and_family Friends
4/10
Poor
24 Sep 2025
Lyne
The room was very small with no view. There was no parking, found one at 32 euros per day. There was a wedding party at the hotel and the fire alarm at 1 am because the smoke machine triggered the alarm, the whole hotel evacuated, no staff to help or to tell what was going on , people on the street barefoot and in pyjamas. We didn't sleep for the rest of the night and had to leave early for the airport. It was a nightmare.
Leisure Partner
10/10
Exceptional
23 Sep 2025
Michael
The newly remodeled rooms were very nice. Overall this place was worth the money and a good stay.
Leisure Partner
10/10
Exceptional
22 Sep 2025
Hala
Excellent hotel in the middle of the city Center with everything around and very good breakfast
Partner
10/10
Exceptional
21 Sep 2025
Martin Rafael
Staff was good in understanding English and answered any questions I had
10/10
Exceptional
18 Sep 2025
Nikhail

Amazing

Amazing location and luxurious hotel.
Lovely pillows and bed.
Staff are very friendly and efficient.
Self
10/10
Exceptional
16 Sep 2025
Clare

Beautiful

Beautiful hotel in a great, central location. The bed was very comfortable. Suggestion would be to remove the safe from the bathroom which was already a very small room, it made it uncomfortable to be in the bathroom
Self
8/10
Excellent
09 Sep 2025
amir
ממוקם במרכז מעל תחנת סרדיקה, חדרים מרווחים, מעט מיושן, ארוחת בוקר טובה
Partner
10/10
Exceptional
09 Sep 2025
Albena
Excellent renovations. Everything was very luxurious. Location is top! Easy from/to the airport with the metro. Vitoshka is 5 min walk away.
Leisure Family
10/10
Exceptional
02 Sep 2025
sheldon
Great experience
8/10
Excellent
27 Aug 2025
Jeff
Good hotel on one of yhe main shopping streets
Business Partner
2/10
Poor
26 Aug 2025
Leyla

Missing face massager in the bathroom.

After check in I didn’t find a single hand towel for 2 days staying( just 2 big shower towels), no hear dryer, dirty cups from morning coffee and tea have been left in the room for 2 days.
The worth thing is that my face massager which I have left on the bathroom’s ’ top I didn’t find yesterday afternoon, just a bag was left.
Today during check out I did a complain at the reception, but in general that’s it shud not be happened.
I didn’t know that I have to lock up my personal face care in my bag.
I left my email address and phone number at the reception.
Kind regards
Leyla
Self
10/10
Exceptional
24 Aug 2025
Kalen
Perfect location in centre of Sofia within walking distance to everything.
Only drawback is there is no official parking & drop-off area which was inconvenient.
The property itself is wonderful with newly renovated modern rooms and smart features.
Breakfast is wonderful and would recommend. We did not try the lunch/dinner options.
Leisure Family_with_children
10/10
Exceptional
24 Aug 2025
georgio
The Sofia Balkan Palace Hotel offers a refined and comfortable stay in an unbeatable central location. The rooms are spacious, impeccably clean, and feature a stylish shower room that adds a touch of luxury. Staff are warm and welcoming, contributing to a pleasant overall experience. While the breakfast buffet could benefit from more variety—especially in drink options—the hotel’s elegance and convenience more than make up for it. I’d confidently rate it 4 out of 5 and recommend it to anyone visiting Sofia.
Self
6/10
Pleasant
21 Aug 2025
Saeed A
No well organized
Business Self
8/10
Excellent
16 Aug 2025
Atanas
Great location in city center
6/10
Pleasant
09 Aug 2025
yoel

It could have been a perfect stay.

I’m truly sorry to rate this hotel only three stars, but I cannot give a higher score after staying three days and having to sleep with a fan in my room because the AC was not working properly. I reported the issue to the front desk three times, yet nothing was done. It was clear they were aware of the problem, as a cheap fan was already in the room upon my arrival, which did not match the comfort level of the rest of the accommodations. Aside from that, the hotel itself is gorgeous, and the location is perfect. The room appeared to have been recently renovated—spacious, with an excellent view, beautiful décor, modern style, high-quality linens, excellent toiletries, and top-notch amenities. It was fantastic. Improving the minibar temperature would be a welcome upgrade. The service was also first-class—everything you would expect from a five-star hotel. Unfortunately, the failure to resolve a guest’s issue prevents me from giving the rating this property could have easily earned.
4/10
Poor
04 Aug 2025
Konstantin
The hotel itself is great. Room configuration, size and amenities were amazing. However, the room was extremely dirty, housekeeping was poor. Concierge services could not be reached, housekeeping didn’t bother to check that the body wash was running put, floor was filthy, could have been at least vacuumed and cleaned. Overall, the issue with the hotel is the poor management / if there was good management and sufficient supervision, this would be a great place to stay, considering the luxury level and the top location. Unbelievable also that in the morning during checkout there was nobody to help with my luggage, as the shifts were changing so the girl behind the counter just nodded. At the price point I pay, this means that usually the customer is wealthy and knows what he wants, so the management and guest services offered was not acceptable. I don’t think I will ever stay again there; which is pity due to the location and history of the place. Next time it will be either Radisson or Intercontinental. I recommend to look elsewhere if you Re considering to book this hotel
Leisure Family
6/10
Pleasant
03 Aug 2025
Katsiaryna
The hotel is beautiful, but AC didn’t work properly… it was crazy hot . No matter how I was lowering the temperature to low, it stayed on 25 C … the room 309 AC needs to be fixed
Leisure Family
6/10
Pleasant
31 Jul 2025
Nevena
The room was not clean. In fact someone had drawn a smiley face in the dust above the tv. It also seemed that the sheets had not been changed as there was fit and debris under the made comforter.
Leisure
10/10
Exceptional
29 Jul 2025
Daniel
Cool building where
8/10
Excellent
29 Jul 2025
marcin
nice but no swimming pool
10/10
Exceptional
22 Jul 2025
Daniel

Central, quiet, modern

In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast
Partner
4/10
Poor
22 Jul 2025
Patricia

Hotel in Sofia

Taxi drop off was a long walk on uneven surfaces. Lobby was very nice. Help at restaurant was bad. Server was very rude. Made us feel like we were bothering him by entering to have lunch. Wine bottle that we ordered had turned sour. Probibsky due to poor storage. Hotel room was akward with different level and hard to understand lighting. No fan in bathroom. Fitness was mediocre.
Partner
10/10
Exceptional
21 Jul 2025
Jonathan

Very pleased

Stayed there a few times very central and an excellent hotel - good value for money
Self
10/10
Exceptional
19 Jul 2025
RASHIDA
good
Business Self
10/10
Exceptional
16 Jul 2025
E
Le personnel est la clé du succès de cet endroit
Business Partner
6/10
Pleasant
13 Jul 2025
Subhash
Parking not convenient as out sourced
Business Family
10/10
Exceptional
12 Jul 2025
Viktor
Fantastic, very luxurious.
10/10
Exceptional
10 Jul 2025
anthonyE
Great stay
Leisure Self
8/10
Excellent
06 Jul 2025
Jeff
Good hotel with great dining and shopping option
Business Self
2/10
Poor
04 Jul 2025
Zoran
N/
Leisure Family_with_children
4/10
Poor
03 Jul 2025
Desislava
Not a 5 star hotel for sure. Cleanliness is bad, bedsheets changed only if you ask. Towels not changed, floors not mopped, dusty all over.

The location is convenient.
10/10
Exceptional
30 Jun 2025
Anna
Wonderful staff, great breakfast, & beautiful room. Highly recommended!
10/10
Exceptional
27 Jun 2025
Muhammad
As expected
6/10
Pleasant
27 Jun 2025
Marie Mae
First off, i picked this place becasue of location. IMO best location. I have stayed at this hotel 5 times in the last ten years. it seems to me, with every stay, the place looks worse and offers less than before. New ownership etc. Used to be the best in town and now it has that old musty hotel odor. Will i stay here next time , i come to Sofia, most likely..
Leisure Family
10/10
Exceptional
24 Jun 2025
PETER
This is a great hotel. The staf are so nice &
The rooms are big and very nice.

I would recommend this hotel & will stay again .
Business
10/10
Exceptional
22 Jun 2025
Nikolay
I’ve already said it, great experience
Self
10/10
Exceptional
18 Jun 2025
Irina
I had a great experience staying at this hotel and would highly recommend it.
Leisure Self
10/10
Exceptional
17 Jun 2025
Zoran
It is in a great location & it’s a very nice place!
Leisure Family
10/10
Exceptional
16 Jun 2025
William
Super clean and convenient
8/10
Excellent
06 Jun 2025
Mary

Work in progress

Balkan hotel overall good, still some kinks in renovated rooms. Ppl at the front desk super!! Buss ppl very helpful. Informed hotel about coffee maker not working… replaced right away.
Self
8/10
Excellent
06 Jun 2025
Mary

Electrical not quite there yet, overhead bed nonfu

Stay was good, but lights not all working. Refrig also not on… no visible plugin. Coffee maker had to be replaced… nonfunctional. Shower gel & conditioners… plungers not working… couldn’t release plunger to work.
Self
10/10
Exceptional
28 May 2025
Boaz

Great Hotel, perfect location. Service is good

Hotel is great and centralized. Service is very good.
The room is clean, but be sure to check the “clean the room” before you leave it.
Partner
10/10
Exceptional
26 May 2025
Etay
I’ll start with the conclusion: our stay at the hotel was absolutely wonderful. Like, presidential-wonderful. Literally.

We landed in Sofia on a bleary-eyed early morning flight and arrived at the hotel around 11am. We weren't expecting miracles—just a place to drop our bags and maybe lie down on a horizontal surface. Instead, the front desk hit us with a one-two punch: early check-in AND an upgrade from junior suite to presidential suite. Yes, we went from \"tired tourists\" to \"honorary heads of state\" in under 5 minutes.

The suite? Massive. Bright. Immaculate. At first, we thought, “Who needs this much space?” but then found ourselves doing laps between the bathroom and the balcony just because we could.

Throughout the stay, it honestly felt like the staff had formed a secret society dedicated to pampering us. One night, after a leisurely dinner and evening stroll, we were ambushed in the lobby by Philipos, the F&B manager, wielding a mysterious pistachio dessert. \"Please,\" he said, handing it to us like a treasure, \"take it to your room and enjoy.\" Saying no was clearly not an option. Three minutes later, there was a knock on our door. A staff member stood there... with a fork and a napkin. The dessert had an entourage.

Also, everyone in the hotel seemed weirdly happy. Either the air vents are pumping joy or this place just knows how to treat people right.

5 stars! Would gladly get presidentially spoiled again.

--
Leisure Partner
10/10
Exceptional
20 May 2025
Nancy
This was the most beautiful hotel I have ever stayed in. The staff were all friendly and they gave me an early check in and upgraded me to a suite. ( Expedia gold member perk). The location was walking distance to everything. I actually can’t wait to go back.
Business Self
10/10
Exceptional
13 May 2025
Moaaz Bin
All the major tourist attractions are at your door step. From airport there is a train one can catch into the city centre where it’s station is located just across the street from the hotel.
Leisure Self
4/10
Poor
01 May 2025
Yovka
Honestly, we were supposed to stay 4 nights, but we cut our stay to only 2 nights. The room was too warm, the shower was broken, it was dirty overall. The guests next door were quite noisy. We had to knock on their door a couple of times. My husband had to fix the shower valve multiple times in order for us to take a shower. When we arrived at the hotel to check in - at 3:15 pm, we were told that our room is not ready and we need to wait another 30-40 mins. And last but not least, we paid $406 for 2 nights for a 5-star hotel. The premises and the service do not reflect a 5-star hotel and the charge. On top of everything, at the end of our stay, they charge us twice the daily taxes. It was a nightmare. We just gave up and left.
It was a very bad and disappointing experience.
Leisure Family
10/10
Exceptional
27 Apr 2025
Sally
Really nice central place to stay.
Partner
8/10
Excellent
22 Apr 2025
Kay

Perfect location and good service

Overall we had a comfortable 4-night stay, there were a few issues but the staff mostly found solutions. The location is perfect, 2-5min wall to Serdika station, Vitosha Blvd and not much longer to other sites.
The room was too hot and AC couldn’t be changed from 25deg so we had to open the window. Checkin was late so they gave us a better room. There was a dirty cup left in the room, shower gel was empty & phone wasn’t working which they resolved quickly.
Friends_and_family Family
10/10
Exceptional
18 Apr 2025
Jeremy
Very nice hotel in a great location.
The staff were friendly.
Breakfast was delicious and plentiful.
Lots of hot water and great water pressure in the shower.
Very convenient for exploring central Sofia, and there's a metro station outside the hotel.
Leisure Partner
10/10
Exceptional
17 Apr 2025
Pavel
Great hotel, awesome location
10/10
Exceptional
14 Apr 2025
Luke
Location, staff, breakfast & property were lovely
Leisure
8/10
Excellent
07 Apr 2025
Arlene
The hotel itself is excellent; however, access is somewhat inconvenient, as guests must transport their luggage (on a
cobble road) considerable distance from the car drop-off point to the hotel's door.
Leisure Family
10/10
Exceptional
07 Apr 2025
Stamen

Cozy hotel in best location

You get exactly what you expect
Friends_and_family Family
8/10
Excellent
02 Apr 2025
Yingshun
Good location. Clean room although was unable to control room temperature to air conditioning as it was in heating mode
Leisure Self
10/10
Exceptional
31 Mar 2025
Verified traveler

Best hotel

This is by far the best hotel in Sofia. It is very central, clean and good service. I did notice the doorman or bellman does not open the door for you if if he is right there.
Friends_and_family Family
10/10
Exceptional
26 Mar 2025
ANDREW
The level of attentiveness from the staff was excellent - Would use this hotel again.
Business
6/10
Pleasant
19 Mar 2025
Ziad
Their AC system was not up to the mark.It was not cooling the room.This should be improved.
Business Self
10/10
Exceptional
16 Mar 2025
Haim Hagay
Location location location. Right in the middle of things. Room is very nice, good size, clean and convenient. Good breakfast.
Leisure Family
10/10
Exceptional
09 Mar 2025
Jason
Amazing location and 5Star accommodation
Business_and_leisure Partner
8/10
Excellent
08 Mar 2025
Jeff
Great hotel great location
Business Self
10/10
Exceptional
27 Feb 2025
Michael

Modern and upgrade palatial hotel

Very friendly and professional front-desk. Check-in was easy (6pm on a Friday). A nice, comfortable and clean hotel. I like the modern upgrades of this vintage hotel. Location is at the center of town, steps away from the Metro station, and walking distance to the sights.
Business
8/10
Excellent
16 Feb 2025
Michael
Excellent stay and met my expectations. The breakfast was excellent!
Leisure
8/10
Excellent
22 Jan 2025
Steve
Room was clean but nothing like the Expedia picture of a Junior Suite. It had a balcony but that was up some steps so you couldn’t see the view from the room.
Business Partner
10/10
Exceptional
09 Jan 2025
anthonyE
Everything was great
Leisure Self
2/10
Poor
06 Jan 2025
DAHIANA
I have to wait 3 hours and 45 minutes for my room to be ready. I’m sure they have cameras on my room and they are extremely rude with American people. Do not go there.
Leisure Family_with_children
8/10
Excellent
03 Jan 2025
waleed
This is my second visit to the hotel i found the telephone in the room not working, you cannot call reception or room service, also the cleaning team knocking doors several times for clean in spit of there is sign on door if you need them they are noisy.
Friends_and_family Family
10/10
Exceptional
30 Dec 2024
Stanislav
Great location
Leisure Friends
10/10
Exceptional
29 Dec 2024
Erik

Fantastic Hotel in Great Location

This was the perfect spot to explore Sofia by foot. The bed was very comfortable, the room was immaculately clean, and the reception desk was extremely friendly and helpful. Highly recommended.
Self
2/10
Poor
29 Dec 2024
LAURA
Beautiful properly well located. Awful dirty, we had to asked 3 times each day to have our room clean- always half done. The floor was so dirty you could see the spots.
We got upgraded to a “suite” the bathroom door did not work could not close - and they claim the latch was broken and could not be fixed! The hall rug even disgusting. Really sad about the hotel experience for such a nice properry
Leisure Partner
8/10
Excellent
28 Dec 2024
William
Made a great effort for Christmas with decorations for the children. Breakfast was lovely
Leisure Family_with_children


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