Name: Best Western Kutaisi City Center
Address: 11 Grishashvili Street, Kutaisi, 4600, GE

4/10

Poor

03 Jul 2026

Mariann

the reservation says full breakfast...
its a huge lie!!!!!!!!!!!!!!!
the breakfast was a terrible experience, no choice, crowded area, compare with other places it is a kind of nonsense, in a hostel ok

Friends_and_family Friends

2/10

Poor

03 Jul 2026

Zsuzsanna

its better a WORTH Western, not a best...the shower is licking in the batroom, after a shower the whole floor is under water, extreme bad, staf is not polite, it took us 45 min to get a cup of the at the sky bar, and the breakfast is a big piece of sH_t

Self

2/10

Poor

03 Jul 2026

Zsolt

The hotel promotion is very good, but you arrive can realise the truth...Poor customer service, listen, but not understand, small rooms, needs a massieve refurbishment, and the breakfast is the worth in all over Georgia. This hotel is a HUGE SHAME! NEVER STAY THERE!

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Mark

We had a one night stay we had early flight next morning.The hotel and our room was immaculate and extremely clean and relaxing.
All staff were very professional,helpful and polite.
We had a fabulous Latte made by David.First class coffee,which is hard to find someone who knows how to make proper coffees.David was extremely friendly and polite.A credit to the hotel.
We highly recommend staying at the Best Western in Kutaisi.We will definitely return.

Partner

4/10

Poor

17 Mar 2026

Chiyon

They advertise buffet breakfast with nice pictures, but actually I had two options to choose from and the quality was bad. They had two juice bottles out with literally about a cm amount of juice left. I asked them to refill the juice. They the staff told me that is enough for two people.
The first room I was given, the balcony door did not fit tightly so the wind would come through the space. I was there on a windy day, so had to ask for another room. They gave me another room right away. They seemed to know about the isssue with the door.
Definitely not worth the money!

Friends

10/10

Exceptional

28 May 2025

Joudi

Very nice location and very clean and comfortable and free car parking

Friends_and_family Friends

10/10

Exceptional

13 May 2025

Verified traveler

A receptionist noted that I left some of my belongings in the lobby and took them to bring them to me. Thanks!!!

Business

4/10

Poor

06 Apr 2025

Nugzar

The hotel has a good location, but unfortunately, that’s where the positives end. The condition of the property is outdated and in need of renovation. Check-in was problematic, and the reception staff were abrupt, non-customer friendly, and lacked professionalism. Overall, not a welcoming experience and disappointing for a Best Western. Would not recommend based on the current service level.

10/10

Exceptional

23 Jan 2025

Lana

Very nice and cozy place

10/10

Exceptional

19 Jan 2025

NINO

Great stay.

10/10

Exceptional

09 Nov 2022

Tomas

Very nice and cozy hotel with great staff , i every enjoy for legendary georgian hospitality

Leisure Friends

8/10

Excellent

19 Aug 2022

Jessica

I was very happy with this hotel. I ended up not feeling great from being out in the heat all day and asked them for a second room, which I was able to get with no issue. The AC was amazing, the shower was great and I slept incredibly well. I was well-rested the next day and ready to continue to our next destination. My only complaint is that the breakfast was awful - they could do better here. BW is not a high-end chain, but they tend to have halfway decent breakfasts, especially abroad..this one was not.

Leisure Friends

10/10

Exceptional

20 Feb 2022

daniyal

THE place to stay in Kutaisi

The two ladies at reception were amazing. The suites are pretty decent size. The sofa bed however wasn't the most comfortable. Hotel has great location and is very comfortable. Breakfast was pretty decent too.

Friends_and_family Family

8/10

Excellent

31 Dec 2021

Jesse

Comfortable hotel with a great location

The hotel is in a great location right beside the white bridge and the downtown area with good restaurants and shopping. The room is what you would expect from Best Western. It was comfortable enough with a pull out sofa. We ate at the onsite restaurant and it was good if you are looking for an escape from Georgian food for a meal. The breakfast was okay. There was enough variety.

Friends_and_family Family

2/10

Poor

04 Aug 2021

Arun

Pathetically maintained hotel….

Hotel is not well maintained. Initially we were given room no 502. On entering a foul/ bad smell welcomed us… sofa was full of dog hair and on the sofa there was a mark of pee. Guys you need to clean this, how one can stay in this. On complaint, reception did change the room. But some small issues were cropping up like insect in bathroom, smell in bathroom etc. property has nice fit out but it is not very well maintained. There housekeeping team need a complete overhaul.

Friends_and_family Family

8/10

Excellent

23 Jul 2021

Stephen

well situated

well situated hotel that we really enjoyed. lovely staff that were very helpful and friendly. well worth staying

Partner

8/10

Excellent

26 Jun 2021

Verified traveler

It is not by any means luxurious hotel. But it’s clean comfortable and well located. I doubt there is a better choice in that particular city.

Leisure Friends

2/10

Poor

16 May 2021

Verified traveler

A/C in the room didn't work had to switch rooms

Leisure Family

4/10

Poor

12 Mar 2020

S

The rooms are super small. As if you are living in Japan. The air conditioning does not work. Woke up in the night to set the thermostat. Called the maintenance to fix it, nothing happened.

Leisure

10/10

Exceptional

23 Jan 2020

Verified traveler

very nice people. I like the hotel and I will be back.

Leisure Self

6/10

Pleasant

28 Dec 2019

Verified traveler

OK hotel, facilities, location. Pleasant staff. However rooms do not have a/c—room temperatures during my stay late in December ranged from 24-27 degrees. I asked to change rooms on day 2, and the 2nd was hotter than the 1st. ‘Chiller switched off; open windows’ I was told. Opening windows means significant external noise 24/7 [horns; construction; motor bikes; dogs barking—at least on the road side, which contains most rooms]. The property is a hotbox : I cooled my room to 18 degrees by leaving windows open all day on a cold day; within 3 hours of closing them, back to 24 degrees. Final morning wake-up booked but no call. Unacceptable in a BW property @ 220+ GEL/room rate

Leisure Self

10/10

Exceptional

21 Aug 2019

Bader

Best service

The most friendly staff in all the hotels we have been in Georgia, and we have been to the best hotels!!
This hotel is even better than some 5 star hotels we tried in Georgia.

Family

6/10

Pleasant

21 Aug 2019

Mark

Small rooms

Small rooms. Comfortable bed. No cash exchange in hotel. No ATM. Awkward air conditioning so had to keep window open - could hear plant and equipment all night. Coffee machine did not work at breakfast 5/10.

Family

10/10

Exceptional

30 Jul 2019

Verified traveler

Great room...amazing breakfadt in the heart of Kutaisi

Friends_and_family Family

10/10

Exceptional

19 Jul 2019

Verified traveler

Location was great. Bathroom shower haf water overflowing. We were not given an option to change room.

Leisure Partner

10/10

Exceptional

19 Jun 2019

Verified traveler

The room is clean and the receptioniat is very helpful

Leisure Friends

10/10

Exceptional

29 May 2019

Verified traveler

Very good location and service. Would recommend to all

Leisure Partner

8/10

Excellent

29 Jan 2019

Verified traveler

Convenient for staying after arriving at Kutaisi airport. There is a lot of construction around the hotel, but the inside of the hotel is a clean and comfortable oasis. Helpful staff.

Partner

10/10

Exceptional

20 Dec 2018

Martin

A great start to our trip

There was a little confusion over the booking but this was sorted out. The staff were very helpful and the hotel exceeded my expectations. Great location and a nice bar restaurant on the top floor.

Partner

10/10

Exceptional

23 Nov 2018

Piotr

Highly recommend!

Very nice hotel with stunning rooftop restaurant / bar walking distance from the city center. Room was very spacious and the hotel staff extremely friendly. Wish the rooftop restaurant had greater choice of local cuisine.

8/10

Excellent

19 Nov 2018

NADINE

Despite the time (3am), staff were very welcoming and helpful and this continued throughout our stay. The hotel is modern and clean, breakfast is very nice. if you want to have a quiet room, better not to stay the the front.

Partner

10/10

Exceptional

08 Nov 2018

TT

The best hotel in Kutaisi ...Bravooooo.... We will be back ❤️

10/10

Exceptional

03 Nov 2018

David

Excellent hotel!

A lovely hotel with great staff that are a credit to the Hotel. Lovely modern comfortable rooms and great views of the river from the higher floors rooms. Superb restaurant on the rooftop sixth floor very reasonably priced with great service also. This hotel is ideally situated just across the foot bridge and only a few minutes walk from the center of town.
Well recommended and will be returning ! Special mention to reception staff Lana & Zura for whom nothing was too much trouble.

Partner

6/10

Pleasant

28 Sep 2018

worldtraveller

Would Not Recommend

We were upgraded when we complained about the original room we were given. Front desk staff was helpful.The suite was spacious but that was the only good thing. Housekeeping did a terrible job. There were ants on tables. Food scraps on sofa. And the wifi is so slow in the room. The roof top restaurant service was so so. The only good thing is location but the white bridge outside was closed for renovation and we had to make a detour to cross the river into old town,

10/10

Exceptional

08 Sep 2018

Moira

Good modern hotel Kutaisi

Good modern hotel in Kutaisi. Close to the centre. Friendly service. Breakfast buffet quite good. Only criticism was the internal air conditioning was very noisy and seemed impossible to turnoff.

Partner

8/10

Excellent

03 Sep 2018

dwi

One of the nicest best western!

A new, beautiful hotel that has everything in order. Would love to give a 5 star if it has a better location...

10/10

Exceptional

01 Sep 2018

Sandra

Highly recommended- an excellent choice

Excellent hotel- very comfortable rooms, great location, friendly staff, rooftop bar&restaurant, lovely breakfast, fantastic value for such a nice hotel.

Friends

10/10

Exceptional

15 Aug 2018

Nancy

Great hotel! One of the best in Georgia! Smooth checkin, clean rooms, comfortable beds.

10/10

Exceptional

13 Aug 2018

Miri

The staff were so kind and helpful especially Lana and Teo

8/10

Excellent

08 Aug 2018

Tal

מלון נחמד במרכז

מלון נחמד במרכז העיר. יש מסעדה ובר על הגג. ארוחת בוקר נחמדה

Partner

10/10

Exceptional

06 Aug 2018

Nancy

Good quality and comfortable

Good breakfast buffet, very comfortable and air conditioned. Nearby construction meant having to walk a bit further to get to the historic part of town, but that is probably finished by now.

Family

10/10

Exceptional

31 Jul 2018

Brian

Good western-style hotel

This is quite a nice hotel, with comfortable, clean, modern rooms. It has a beautiful roof-deck bar with good cocktails and dining. Overall, it's a standout in otherwise pretty basic Kutaisi. You'll pay much more than the average hotel price for the town, but it's worth it for a good night sleep.

It's a short walk to the city center where there's a lot going on at night.

Partner

10/10

Exceptional

04 Jul 2018

Aries

American style hotel in the middle of Kutaisi

The management of the hotel runs a tight ship and it is obvious that they are trying to project as much of a \"western-style\" hotel vibe as much as possible. What does it mean? Well, that translates to over-enthusiastic tending to guests/customers. All staff will greet you with a smile and your plates will be taken in no time. While at times it may feel a little forced, it is actually pretty efficient and neatly run place. The room is on the smallish size by Georgian standard but absolutely adequate. The breakfast is plentiful with hotel items and an assortment of cheese and cold cut. Could not recommend this place enough.

10/10

Exceptional

27 May 2018

Linda

FANTASTIC LOCATION, SUCH FRIENDLY STAFF GOOD HOTEL

Went with my husband had a good time, we stayed on the 2nd floor. the staff were so friendly with a smile every time. the hotel is very modern, in a good location. the room was large, modern, big tv, bed double king size bed. The most comfortable bed we have ever slept in. both had the best sleep ever. Plenty of wardrobe space, with dressing gown, slippers, shower gel, shampoo and body lotion. Good large shower with plenty of hot water and a good toilet with a good height which we both thought was so good. The breakfast was very good, we had fresh porridge made for us every morning, you can also order omelettes made to order. Had a good selection for breakfast, cereals, breads, toast, jams, cheeses, marmalade's, water, juice, coffees, teas, fruit, nuts, and vegetables. A good selection to please everyone. the roof top terrace was amazing, having drinks and relaxing in the comfortable chairs. Lika was such a nice and friendly waitress, We did not have dinner at the hotel as we like going out to try different restaurants. We cannot fault this hotel. It is one of the best we have stayed in a very long time, such good value for money and such nice and friendly staff. Well worth every penny we have paid. Cannot wait to come again. Everything was 100%. You must stay here, you will not be disappointed!!

Partner

10/10

Exceptional

14 May 2018

Frank

There is probably no better place to stay in Kutaisi! Worth every last tetri. The bed was so comfortable, and I was really impressed by the bathroom. This place is virtually brand new and couldn't be in a better spot in the city. The staff was extremely friendly and spoke excellent English! Parking wasn't very straightforward because the hotel doesn't have a garage to itself, but I parked on the dead-end street that the hotel is on and (as far as I know) didn't end up with a ticket. For a hotel that was \"sold out\" for the night (I had asked to switch to a room higher up or with a better view), I found it extra strange that I saw no other guests there during my stay. Would have preferred one queen bed over two extra-wide twins. Wi-Fi worked like a charm.

8/10

Excellent

02 Apr 2018

Kelly

Good base form visiting Kutaisi and surrounding ar

Really comforable hotel. Greast staff, would stay again however I would say the tranfers and taxi driver they use is very expensive compared to general local prices so you can ask form a second quote form transfers. We ended up paying less than half the original quote.

4/10

Poor

07 Mar 2018

Victor

Comfortable hotel but poor welcome to Georgia

Would have marked lower but for lovely girl who served at breakfast.
For a lot of people, your reception staff may be the first time they have encountered or spoken to a Georgian. They did not give me a good impression.
Staff need customer service training and lessons in basic social skills, like smiling, acknowledging customers, being warm and friendly,etc,etc. It costs nothing but makes people feel valued.
Room 109 was lovely apart from gap in balcony doors, letting in draught and noise and air con needed a degree in engineering to work out. Luckily, I have one.

10/10

Exceptional

30 Dec 2017

Honesey

Wonderful hotel

Superb location, wonderful staff and great interior. Beautiful views and couldn't be closer to the bridge. We walked from the hotel to the train station too. The staff were fantastic in checking us in so quickly in the middle of the night (3am flight arrival) and even brought toothpaste to our room. Highly recommend as the best place to stay in Kutaisi.

10/10

Exceptional

04 Dec 2017

Susan

Great stay in Kutaisi

Perfect location, spotlessly clean and great good.

Family

8/10

Excellent

04 Dec 2017

Donnette

Overall the hotel was nice, however the staff service in the dinning room is terrible.