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Best Western Brockport Inn & Suites

Rochester - NY · United States

4908 Lake Road SView location

9.0/10Excellent1,001 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.2/109.2
Condition9.0/109.0
Location9.2/109.2
Neighborhood9.0/109.0
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Brockport Inn & Suites

Stay at the Best Western Brockport Inn & Suites. Ideally located just 18 miles from the Greater Rochester International Airport, this newly renovated modern hotel is within walking distance to SUNY Brockport and close to the vibrant city of Rochester, NY.

Take a stroll along the historic Erie Canal or enjoy Hamlin Beach State Park. Treat yourself to one of many local restaurants and explore the wonderful boutiques in the historic village.

Our inviting hotel in Brockport, NY is just minutes from the picturesque shores of Lake Ontario, where you’ll enjoy hiking, boating and fishing. Whether you're traveling to the Brockport area for play, work or relaxation, expect a friendly welcome from our Best Western Brockport Inn & Suites team.

Read more about this hotelShow less

Located in Brockport, Best Western Brockport Inn & Suites is within a 5-minute drive of Emily L. Knapp Museum and Library and State University of New York-Brockport. This hotel is 3.1 mi (5 km) from Northampton Park and 10.9 mi (17.5 km) from Lake Ontario Winery.

Make yourself at home in one of the 40 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers.

Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 50 per stay
    • Pet fee: USD 30 per accommodation, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

State University of New York-Brockport 2.5 km / 1.6 mi
Emily L. Knapp Museum and Library 2.7 km / 1.7 mi
Tower Fine Arts Center 3.3 km / 2 mi
Erie Canal 3.6 km / 2.2 mi
Sweden Dog Park 4.3 km / 2.6 mi
Northampton Park 5 km / 3.1 mi
Hamlin Public Library 12.7 km / 7.9 mi
Hamlin Town Hall 12.8 km / 7.9 mi
Murray Town Hall 15.4 km / 9.6 mi
The Dakota Grill 16.9 km / 10.5 mi
Lake Ontario Winery 17.5 km / 10.9 mi
Roberts Wesleyan College 18.7 km / 11.6 mi
RRH Bergen Family Medicine 18.8 km / 11.7 mi
Howard Stowe Roberts Cultural Life Center 19 km / 11.8 mi
Victorian Doll Museum and Chili Doll Hospital 19.4 km / 12 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 40
  • Number of floors (main building): 2
  • Suites: 10
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
Show 15 more facilities & services
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift accessExtra charge
  • SupermarketExtra charge
  • Terrace
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible-Two Queen BedsRoom • Accessible-Two Queen Beds • 1 Bedroom • 25 m²ROO.H6-2Q
    Room Accessible-Two Queen BedsPhoto unavailable6 photos

    Best Western Brockport Inn & Suites

    Room Accessible-Two Queen Beds

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-3

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 25 m²SUI.NM
    SUITE NON SMOKINGPhoto unavailable6 photos

    Best Western Brockport Inn & Suites

    SUITE NON SMOKING

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM-1

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Best Western Brockport Inn & Suites

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 25 m²ROO.H6-2
    Room AccessiblePhoto unavailable6 photos

    Best Western Brockport Inn & Suites

    Room Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-2

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 25 m²ROO.KG-5
    Room KING SIZE BEDPhoto unavailable4 photos

    Best Western Brockport Inn & Suites

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-5

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDS NON SMOKINGRoom • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 25 m²ROO.2Q-NM
    Room TWO QUEEN BEDS NON SMOKINGPhoto unavailable6 photos

    Best Western Brockport Inn & Suites

    Room TWO QUEEN BEDS NON SMOKING

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 Bedroom • 25 m²SUI.H6
    SUITE AccessiblePhoto unavailable6 photos

    Best Western Brockport Inn & Suites

    SUITE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Brockport Inn & Suites

9.0
Excellent
1,001 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
9.2 /10
Neighborhood
9.0 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
27 Jul 2026
ken
Extremely nice staff
8/10
Excellent
26 Jul 2026
Rashida
Love the location, short driving distance to my daughter's college. Approximately 7 minutes away. Also, easy access to all the stores nearby, such as Wegmans, Walmart, Dollar Tree, Ollies, 7 Brew, McDonald's, BK, A diner, Aldis, TJMAXX, etc. There was also a farmstand right up the road from the hotel. The staff was amazing and very helpful. I thought the price for the hotel was not bad at all for one night. There were some things I didn't like about our hotel room. It smelled like cat piss when we came into our room. I sprayed with my body spray and tuned the ac on low to get the smell out. The shower curtain was dirty and smelled like mildew, and there someone else's hair everywhere in the bathroom and all over the desks next to the tv stand. I most likely won't stay here again, I want to try the hotel a little way down the street, Hampton Inn for my next stay in that area.
8/10
Excellent
24 Jul 2026
Kevin
Staff was great! Nice place that is close to many stores and shops.
10/10
Exceptional
19 Jul 2026
LAURA
This is the third time I’ve stayed in this hotel and I’m always pleased at how well it’s run. My room was clean, my keys were ready when I walked in and the breakfast is always nice. Thank you for your service and hospitality.
Self
6/10
Pleasant
14 Jul 2026
Cheryl
Nice stay but a few things were bothersome. You had to call someone to get assistance at the front desk and breakfast and coffee were awful
Friends_and_family Family
10/10
Exceptional
14 Jul 2026
Melissa
Great location. Lovely staff.
Self
6/10
Pleasant
10 Jul 2026
mihail
Good location due for updates. For some reason my asthma acts up every time I stay here
Business
10/10
Exceptional
07 Jul 2026
Colleen
We had a great stay it was very quiet and clean
Family_with_children
10/10
Exceptional
06 Jul 2026
Vanessa
I only had a short overnight stay, but the room was clean and spacious. The amenities inside of the room were great. It was a shame that I wasn't staying longer.
Self
10/10
Exceptional
03 Jul 2026
Rodney
One night stay at this hotel. Comfortable stay.
Family_with_children
6/10
Pleasant
02 Jul 2026
Kelley
Pretty outside. Our room was musty, bathroom shower wouldn’t drain. Wasn’t very clean
10/10
Exceptional
01 Jul 2026
Colleen
Very nice quiet clean hotel !
Family_with_children
2/10
Poor
29 Jun 2026
Emily
Last year, we stayed here a lot for drum corps rehearsals and it was wonderful. This is the second time we stayed here this year and it has gone downhill a lot. There's no longer a hot breakfast and our bathroom was the most disgusting I've ever seen in any hotel. Our bathroom was absolutely disgusting. The shower curtain was so moldy, it smelled beyond bad and I had to use Febreze on it in order to tolerate it. The sink was missing its stopper and had a ring of grime around it. There was mold growing on the ceiling in the shower and it didn't drain properly. By the time were done with each of our showers, we would be standing in four inches of water. The drain itself had mold or calcification around it so who knows what kind of bacteria is growing in there. The smell alone signalled to a lot of bacteria. The hotel was fully booked so we weren't able to get a different room. It's a shame how much the prices have gone up and how little we get. Unfortunately, this will be our last time staying at Best Western Brockport and probably any Best Western.
Friends_and_family Family
10/10
Exceptional
25 Jun 2026
Christina
Handicap room needed support near toilets
Staff amazing 🏆
Needed more fruit for breakfast other than apples!
But a great stay!
Partner
6/10
Pleasant
24 Jun 2026
Michal
No milk, yoghutt, fruits and vegetables on breakfast coused my 3* opinion.
All meals need to be heat by microvawe.
Not clear explanation of 11,55$ fee payment
Family_with_children
8/10
Excellent
20 Jun 2026
Jennifer
Perfect for a one night stay. Clean, comfortable bed and free breakfast.
Family_with_children
10/10
Exceptional
16 Jun 2026
Matthew D
Built as a boutique hotel in the mid-1980s, it's nicer than many standard modern cookie-cutter hotels/motels. It's by a river and an interesting historic downtown and a public park along the river -- so nicely situated. Very nice staff. Comfortable rooms and beds. Some upscale design features. Big parking lot. Note that 2nd floor rooms don't have an elevator to access them (luggage issues, etc if you find stairs daunting)......... Good breakfast in a nice room with a view of the river. Cafes, bars, restaurants nearby. Enjoyed a 5-night stay.
6/10
Pleasant
14 Jun 2026
Christopher
We weren't happy that we had to wait two hours to check-in. Also, last year, we stayed here often and enjoyed it because of the hot breakfast but they no longer serve eggs and other protein. The only hot food is waffles which is disappointing. Best Western should update its photos and descriptions since this hotel is now charging more for less.
Friends_and_family Family
10/10
Exceptional
02 Jun 2026
Melanie
Nice stay. Clean property and room. Friendly staff.
Partner
8/10
Excellent
30 May 2026
James R.
Our family recently visited Brockport for a high school lacrosse tournament. We found the hotel very clean and well maintained and the staff was fantastic. The only disappointment was the business center. I can't recall if they didn't have one to begin with or if it was under renovation, I wasn't able to access a public computer to keep tabs on e-mail. That's as much on me for not bringing my personal computer but when I saw business center listed as a feature, I took for granted that I would be able to do what I needed to do there. (It is unrelated to this specific hotel but it should be noted that I had a similar experience at the second hotel on the next leg of our NY trip. So maybe business centers as a a whole are kind of a dying breed.) Irregardless of the business center, we had a great stay. The staff, especially, were very friendly, kind and helpful. Would certainly stay here again. It shoud be noted that the price we paid made it a great value.
Friends_and_family Family
4/10
Poor
29 May 2026
Karen
This was not a very good experience. The hotel was clean but room was hot and a/c was so loud unable to sleep with it on. The breakfast was
Pathetic. Un appetizing fruit, dry cereal and make your own waffles. My last morning there they had no coffee. She said she had to go out and get some and it would be 30min. On my second night there the fire alarm went off at 3:00 am. The bed was not the best. For what they charge for rates, you would expect better. I won’t be returning.
Self
10/10
Exceptional
20 May 2026
Jennifer
Everything was perfect. Everything was cleann!
Family
10/10
Exceptional
18 May 2026
Priscilla
Friendly staff
10/10
Exceptional
14 May 2026
Sherry
Breakfast was very good and had enough choices for everyone. The room was clean and quiet. Parking was convenient and very well lit, close to town and food.
Friends_and_family Family
10/10
Exceptional
12 May 2026
Michael
Staff was great.
Pet
8/10
Excellent
11 May 2026
HENRY
We traveled back to the area where we used to live for a family visit. The room was a good size, clean, the beds were comfortable, and we were able to sleep reasonably well as it was fairly quiet. I'd say one of the best hotels as far as noise is concerned. It's free parking, situated in close proximity to the hotel and is adequate for the size of the hotel. The only complaint we had was the breakfast. It's supposed to be a hot breakfast but, the only item that's hot is if you make it yourself like waffles in the provided waffle iron, and oatmeal in the microwave. The omelettes (cheese and not sure what the second was)and breakfast sandwich (1 variety) was wrapped in plastic in the refrigerator that you had to heat in the microwave. In addition, the refrigerator was a small dorm room type and didn't hold much so, food ran out several times as people were coming down to breakfast. There were no utensils that I was able to find. The breakfast room itself was clean and a decent size, again for the size of the hotel. Overall, I gave our stay a good rating, but would have rated it higher if not for the breakfast. The manager needs to go continental or actually commit and do a proper hot breakfast in appropriate warming steam trays, etc.
Partner
10/10
Exceptional
10 May 2026
Latroy
Room very clean and comfortable. Nice staff and good breakfast.
Friends_and_family Family
10/10
Exceptional
10 May 2026
Starr
Clean room, great staff, breakfast was good too
Partner
8/10
Excellent
10 May 2026
cyrenus
The room was very clean, and the staff was pleasant. I would have preferred fresh eggs instead of microwaved ones, and there could have been more food options.
Friends_and_family Family
4/10
Poor
16 Apr 2026
Zainabu
Breakfast had issues. Machinery malfunctioning with juice, yogurt, no hot breakfast options, and water in lobby never changed .
Friends_and_family Family
8/10
Excellent
13 Apr 2026
Linda
Room was very clean, and staff was excellent.
My only complaint would be the grounds around the hotel is very dirty with trash everywhere. We had two dogs with us, and to walk them was challenging due to litter everywhere.
Everything else was perfect.
Pet
6/10
Pleasant
12 Apr 2026
Mark
Pretty clean, rooms weren’t anything fancy but clean. Breakfast was mediocre.
8/10
Excellent
05 Apr 2026
Starr
The one major issue was we had a leaky ac. They did offer us a different room but we did like the one we were in. The breakfast selection also could of been a little better.
Partner
10/10
Exceptional
30 Mar 2026
Lanez
Everything was great!
Friends_and_family Family
10/10
Exceptional
30 Mar 2026
Mackenzie
This hotel surpassed my expectations. It was very clean, and 5 minutes from SUNY Brockport. The hot breakfast food was microwave only, but we didn’t mind that. There were good options. The front desk staff was very friendly and the room was very clean. For the price you can’t beat it.
Friends_and_family Family
10/10
Exceptional
24 Mar 2026
Rebekka
Friendly staff and clean room. Sparse breakfast offerings though.
Self
10/10
Exceptional
24 Mar 2026
Rebekka
Always friendly staff and clean rooms.
Friends_and_family Family
8/10
Excellent
22 Mar 2026
Andrea J
Staff is very friendly.
Family
10/10
Exceptional
20 Mar 2026
William
Great location clean
Self
10/10
Exceptional
18 Mar 2026
Margaret
Room was very clean but the mattress seemed old and uncomfortable
6/10
Pleasant
16 Feb 2026
James
Room was fine staff was curtious but room was not ready when i went to check in and was asked to leave and come back
Leisure Self
6/10
Pleasant
15 Feb 2026
Marva
Parking lot was not cleared of ice & snow. Dangerous ice conditions which could result in fall injuries.
10/10
Exceptional
10 Feb 2026
Jeremy
Very clean
4/10
Poor
07 Feb 2026
Dory
The room was nice and the bed was comfortable, but our door pass kept deactivating THREE times. Three separate times, I had to go get new cards! Once is a mistake, but three times? They said they were having trouble with the cards deactivating and they were getting a new machine, but no offer of any kind for the inconvenience. We have stayed at this hotel MANY times as our daughter and family live locally and it’s close to their place, but I will think twice the next time I book. The advertisement lists (and we have seen) a buffet breakfast. There was nothing buffet about it and the fridge was locked when we went to get a yogurt and milk. We gave up and went to The Golden Eagle. (delicious btw) Fix the advertisement to read “Continental Breakfast” so people are not mislead. Worst stay in a long time.
Leisure Family
4/10
Poor
02 Feb 2026
Brian
Blizzard conditions this weekend. The long uphill drive was never plowed and unsafe. Our room was dingy and never cleaned. Our key cards failed 3 different times. The heat and ac did not work well.

The only saving grace is the staff who were great. They tried their best to help and they were very nice.
Leisure Family
4/10
Poor
02 Feb 2026
Keith
In response to the snowfall the hotel had someone come and clean the parking lot; in doing so the snowplow guy pushed a pile of snow under and behind my car so that I had to dig the car out myself. I'm guessing that the guy thought it was quite funny what he did to my car and the other three cars parked there.
Leisure Family
8/10
Excellent
01 Feb 2026
Melissa
Friendly staff, clean simple hotel. Nice soft beds. Breakfast was cold grab and go. And no pool which would have been nice for the price.
Leisure Family_with_children
8/10
Excellent
31 Jan 2026
Craig
Great hotel. Stayed her all the time when it was the Dollinger. Still as nice, breakfast was disappointing, otherwise would stay again n
Leisure Family
10/10
Exceptional
18 Jan 2026
Timothy
Beautiful clean room hotel was quiet and excellent staff.
Friends_and_family Family
10/10
Exceptional
01 Jan 2026
Karen
Staff was very friendly and room was clean and neat
8/10
Excellent
31 Dec 2025
Robert
Decent very affordable hotel. Very clean. Bed was average. Breakfast is horrible.
10/10
Exceptional
31 Dec 2025
Steven
Room was clean, staff was professional.....Breakfast need more options....very generic items....could be better....more hot food for breakfast
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
Mircka
Comfortable stay.
Leisure Self
10/10
Exceptional
15 Dec 2025
Mark
Great Around the clock breakfast and snack room. Large rooms, comfortable beds, thick wall, soundproof type rooms. A small but good quick workout room, free weights and cardio workout machine machines.
Friends_and_family Family
10/10
Exceptional
12 Dec 2025
MARK
The people there were so nice, the room was spotless!! The staff was so kind and super helpful
Business_and_leisure Family
6/10
Pleasant
07 Dec 2025
Susi
Ok - rooms could be cleaner . Alot of hair on the bathroom floor
Leisure Family
10/10
Exceptional
06 Dec 2025
Shane
Would recommend the king suite. Breakfast is a plus. Many options. Very close to downtown brockport.
Leisure Pet
6/10
Pleasant
30 Nov 2025
Timothy
Room was satisfactory and the staff is outstanding. The breakfast leaves a lot to be desired.
Leisure Family
6/10
Pleasant
21 Nov 2025
Gail
I would give this Best Western in Brockport, NY a 3-star rating. The staff were wonderful—friendly, helpful, and truly the highlight of my stay. However, the breakfast was very disappointing. Some of the bagels appeared spoiled, the French toast was soggy, and the eggs were runny. Even the juices didn’t taste fresh. Overall, the breakfast quality really brought down the experience.
8/10
Excellent
18 Nov 2025
Zahira
The room was good except a couple of moisture flies in the bathroom and not enough shower soap in the shower
Business_and_leisure Family
10/10
Exceptional
17 Nov 2025
Amy
Helpful staff, clean and quiet. Breakfast area was kept tidy and restocked promptly.
Leisure Family
10/10
Exceptional
15 Nov 2025
Nicholas
The best hotel to stay in Brockport!
8/10
Excellent
14 Nov 2025
Joseph
We’ve stayed here for a few years and have never been disappointed. Rooms are clean and comfortable, breakfast buffet is the standard fare. Good restaurants close by.
Leisure Friends
10/10
Exceptional
23 Oct 2025
Michael
Breakfast was fresh, parking was safe
Friends_and_family Family
10/10
Exceptional
20 Oct 2025
Donna
Went for a college visit and this Best Western checked all the boxes. Large room
Comfortable clean and staff was extremely helpful.
Found the go to if this is the college for my senior.
Leisure Family
8/10
Excellent
17 Oct 2025
Robert
Everything is always fine here. Except coffee is bad and running out of orange juice at 8:20.
Friends_and_family Family
10/10
Exceptional
16 Oct 2025
Robert
Staff was pleasant and helpful. Room was clean comfortable, nice appearance. Quiet location, close to shopping and dining.
Partner
10/10
Exceptional
05 Oct 2025
Joseph
Just what we needed for the weekend. Property clean and staff were friendly. Only little minor thing is room walls are thin. Heard our neighbors convo the first night.
10/10
Exceptional
30 Sep 2025
Charles
This property is convenient to all things SUNY Brockport, Brockport, and surrounding areas. The hotel was very clean, safe, quiet, with great amenities (including breakfast), ample parking, and a professional staff.
Business Partner
2/10
Poor
28 Sep 2025
Gail

The cleaning service was terrible—my room was barely touched during the three days I stayed. They simply tidied up a bit, but left the bathroom dirty and didn’t replace the towels. The breakfast was just as disappointing, with undercooked bacon, poorly prepared eggs, and soggy French toast. To make matters worse, the bagels were moldy.
Self
10/10
Exceptional
26 Sep 2025
Beverly
we didnt use gym or laundry but readily avail
8/10
Excellent
26 Sep 2025
Allan
The room nice and clean
Leisure Self
10/10
Exceptional
24 Sep 2025
Lynn
nice place
Leisure Family
10/10
Exceptional
18 Sep 2025
Joseph
Good, clean stay with well stocked breakfast!
Friends_and_family Friends
10/10
Exceptional
16 Sep 2025
David
Very friendly staff. Clean room and walkable to stores and restaurants.
Leisure Partner
10/10
Exceptional
07 Sep 2025
John
Staff is wonderful. Location is super convenient. Rooms are clean and comfortable.
Leisure Partner
10/10
Exceptional
03 Sep 2025
Leo
It's a great place to stay, the breakfast is real good.
Leisure Family
8/10
Excellent
02 Sep 2025
CHRISTINA
This was a pretty nice hotel for a best western. The staff was wonderful and the room was clean, but had an odor, which was a big negative for this hotel. The room had a musty smell so we bought an air freshener. The hall smellled of cigarette smoke and wet dog despite being a non smoking hotel. The dogs in one of the rooms barked through the night, and howled intermittently all day long, nothing was ever done. It didn’t stop until the guest left. The male dogs all pissed on the post just outside the door, so the stench of rotting dog urine was strong by the entrances. Very very large dogs were here (Irish wolfhounds mostly) so the weight limit for dogs of 80 lbs isn’t unforced. I think this hotel is frequented by dog show folks with larger dogs because of this, the place smells like a kennel. The staff was great, and I know the cleaning crew did their best as, despite the smells, everything appeared clean.
Leisure Family
10/10
Exceptional
26 Aug 2025
Daniel

Very nice and clean.

Nice hotel and well cared for. Staff was way above average.

Has a nice laundry area and workout area.

Very safe too.
Partner
8/10
Excellent
25 Aug 2025
Anthony
Staff was very nice.
Leisure Family
8/10
Excellent
21 Aug 2025
Verified traveler
The hotel room was large and clean. The water in the sink backed up, the shampoo holder was broken, and the toilet paper holder was broken. Breakfast was good, although the coffee was so-so. Our room was on the second floor but the elevator was out of service.
4/10
Poor
21 Aug 2025
Verified traveler
Did not have a good experience. Room was not cleaned properly. Hair all over the bathroom, fridge not cleaned from previous guests and bedding was stained.
Business
2/10
Poor
21 Aug 2025
Melissa
Our room was infested with ants! We told housekeeping and they seemed to know this was an issue and asked if they were big ants or little ones. This is completely unacceptable and was not a good experience.
6/10
Pleasant
16 Aug 2025
Donna
I've stayed here a couple of times and its usually safe, clean and nice. Breakfast is ok. I was a little upset about my 2 night stay this week. It's a no smoking hotel yet the hall constantly reeked of weed and cigarettes that was permeating from rooms. At some points we could smell it in our room. There were some men staying from a construction company that constantly hung out in the parking lot drinking beer. The elevator was broken and it was inconvenient to carry our luggage up and down stairs for check-in and out. We were there mid-week for 3 days and 2 nights and didn't see any attempt to fix it. I will give this hotel another try next time I'm in town but if I have the same experience I will seek other accommodations.
Business_and_leisure Family
8/10
Excellent
10 Aug 2025
Marcy
The only issue was the elevator was broken and it was hard for my partner who is diabetic to walk the stairs
Business_and_leisure Partner
10/10
Exceptional
03 Aug 2025
jennifer
Worth the stay
10/10
Exceptional
02 Aug 2025
Doris
Beautiful king suite room. Staff were very accommodating.
8/10
Excellent
01 Aug 2025
Kevin
None
10/10
Exceptional
30 Jul 2025
Heriberto
Clean room
10/10
Exceptional
29 Jul 2025
Justin
Good place for SUNY Brockport parents
Leisure Family
4/10
Poor
27 Jul 2025
Deniese

Not good

The air conditioner rattled! Staff came and stuffed a towel so it wouldn't be so loud. We found a huge (I think it was a bettle) and clogged bath tub. The room also smelled.
10/10
Exceptional
26 Jul 2025
Bryant

Very clean!

Very clean. Housekeeping staff was amazin
Friends_and_family Family
10/10
Exceptional
22 Jul 2025
LAURA
Always stay here when I’m out this way for tournaments or camp. Great place!!!
Leisure Self
8/10
Excellent
22 Jul 2025
Donna
Property was nice, clean and smelled nice
Staff was friendly and helpful!
Only complaint was the breakfast was ok at best. No OJ, hot food was empty an hour after breakfast opened.
10/10
Exceptional
20 Jul 2025
KATHLEEN
Beautiful and well-maintained! Staff is amazing 😊
Leisure Family
8/10
Excellent
11 Jul 2025
Johnathan

Room 101

I’ve stayed at this exact hotel 5 times in the last 6 weeks. Every time has been overly exceptional. The staff very friendly and helpful, for a small extra fee early check and late check out are available. Continental breakfast available every morning and edible. This last time shortly before turning lights off for bed I noticed several black insects crawling around on the floor, seemed harmless but yet still visible. Also when arriving I opened the pull out couch bed and once removing cushions the entire bed frame was covered in what seemed to be white dog hair, I had also booked the room for 2 guests and the pull out bed did not have sheets or blankets attached while nothing to make the bed was in any of the cabinets either.
Friends_and_family Family
10/10
Exceptional
04 Jul 2025
Krystal
Everything you is here
10/10
Exceptional
22 Jun 2025
April
Rom and bed where great would stay again when in town again.
Friends_and_family Family
8/10
Excellent
22 Jun 2025
Joylene
Quiet location, comfortable beds, room smelled and felt damp. Unfortunately, our room was right across from the ice machine and someone needed ice at 6 am each day...I presume it was the staff getting the continental breakfast ready. Continental breakfast was basic but fine.
Partner
6/10
Pleasant
17 Jun 2025
Mary

Good, but not great for the money.

Place was clean and situated in a quiet location. Breakfast choices were decent. Had a problem with the toilet and plunged it ourselves. Beds were ok, but not nearly as comfortable as another popular hotel chain I use. Beds “squeaked” when you moved like there were crushed plastic water bottles underneath you. Overall good but way too expensive for what you get. Disappointed there was no pool.
Friends_and_family Family

Location & surroundings

Best Western Brockport Inn & Suites
4908 Lake Road S, Brockport, United States

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Best Western Brockport Inn & Suites

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