Anugrah Sukabumi

Indonesia , Sukabumi
Sukabumi, Jl.Surya Kencana No.82
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20 reviews shown

4/10

Poor

10 Dec 2024

ABDULAZIZ

acceptable

Leisure Family

10/10

Exceptional

10 May 2024

Nizam

Great little gem

2/10

Poor

19 Jan 2024

Nicholas

Dirtiest hotel in sukabumi

I booked this hotel twice before and this time the third was shocking, the rooms are very dirty, every surface from floors to counter tops were dirty, dust everywhere, staff not very accommodating.
Not very good if you have dust allergies.
Also your allocated only one pillow per room extra so if you and your partner require extra pillows for comfort you will need to bring your own pillow.

Breakfast is very limited and everything is cold .
We will never come here again and it's a shame as location is good so next time we will choose the horizon hotel.

Had some lovely photographs of the room but will not open the upload part of photos to show how convenient for the hotel

Partner

8/10

Excellent

28 Sep 2023

adel

Good

Hotel is clean but there is some noise from water bumping my be from room side .

Friends_and_family Family

2/10

Poor

04 Feb 2023

Nicholas

Avoid this place, better hotels in Sukabumi

Check in was OK, but when got to room there was no balcony, so changed rooms to one with balcony which was half the size and dirty.. no porter's so after a 4 hour drive from Jakarta had to take my bags to room then after changing rooms had to lift a 30kg bag up two flights of stairs not good with back injury as no lift , staff are totally inexperienced and rude.
Had issues with room safe daily and have to wait for staff to come from off site to fix daily,
Room was dirty even after cleaning.
Asked for two spoons one night for us to eat food in the end had to throw food away and still waiting for the spoons.
Breakfast staff also not welcoming and inexperienced.
Only the security staff pleasant and friendly.
Will not stay here again as will be a frequent visitor to Sukabumi..
On checking out had to wait ten minutes for housekeeping to confirm we hadn't done any damage, bit of an insult considering the room was old, dirty and smelly.
Tried uploading photos but will not open the window to do so..

Partner

10/10

Exceptional

28 Mar 2021

christopher

Great Hotel. Well come again.

The stay was pleasant. The beds were comfortable and rooms were clean. TV cable was ok. Free breakfast was great. Good omelets and pancake/waffles and very good selection of foods to choose from. Overall our stay was wonderful.

Friends_and_family Family

4/10

Poor

15 Mar 2020

Stephen

Hotel ordinaries!

Having booked for breakfast to be inclusive, we were charged. Quite difficult to communicate as staff English was poor or none.
Availability of beer and wine was poor. Food service could be very slow. Upon leaving early, we had arranged a driver. But the hotel staff left him to sleep in the car park, while we had to arrange another driver ion a hurry.

Partner

10/10

Exceptional

21 Jul 2019

Verified traveler

Very nice good Service next visit that hotel
Very nice plece

Friends_and_family Family

8/10

Excellent

03 Jul 2018

Verified traveler

Nice hotel with pool side restaurant

Clean and quite room covering most needs although fridge would have been nice. Staff very helpful. Service a little slow in the restaurant and not many vegi options on the menu.

10/10

Exceptional

23 Mar 2018

Robert

An oasis of sorts...more than expected.

Nice hotel, a bit of a surprise for the area...not the area was bad, but pretty normal for what I expected in that part of the world...however, the hotel was a bit of an oasis. Wish I'd stayed here longer instead of moving onto Jakarta.

6/10

Pleasant

09 May 2016

Henni

New Hotel in Sukabumi

For 3-star hotel, the hotel is still new and need more improvement such as the bed size and quality, the variety of food, the bath room, the television size and channel, internet connectivity, and parking space. Spending with family is not to comfortable.

Family

2/10

Poor

18 Jan 2020

Verified traveler

Hotelnya lumayan bagus tapi pelayanan dan handle problemnya ....PAYAH....sebaiknya pilih hotel yang lain saja

Friends_and_family Family

2/10

Poor

16 Jan 2020

ｉｔｏｕ

宿泊者に対する保険も加入しておらず、しかたなく個人の保険を使うために必要書類を請求したが、スタッフが全く世界の保険状況、減価償却、経費に対する認識の教育を受けておらず、かえってあざ笑う始末。自分の勉強を恥とも思わず、ホテルの規則に従うように要求する姿勢には辟易した。

Friends_and_family Friends

2/10

Poor

16 Jan 2020

シゲハル

スタッフが杓子定規で不快極まりない。誤ってシーツを焦がしてしまい、保険を使う為に色々な書類を依頼したのに金を払えの一点張り、しかも600、000Rpと言う高額を請求してきた。またデポジットを払えというので、払ったが夜にまた電話してきて賠償金を払えと言う。翌日、通訳が来てから話し合いたいと言ってもしつこく支払えという。自分たちの都合しか考えない最悪のホテル。

Friends_and_family Friends

8/10

Excellent

30 Dec 2019

Susi

Overall okay.

Friends_and_family Family

10/10

Exceptional

17 Aug 2019

YI-NUNG

訂房注意

網路訂房明明有含早餐，入住時確要在另行購買早餐費，慎選！

6/10

Pleasant

22 Apr 2019

Hideo

スカブミではいつもこのホテル。新しくて清潔でスタッフも新設。が、ここ２回ほど、朝食付きで予約したのにもかかわらず、ロームオンリーとなっていて朝食料金を追加で取られた。ホテル云々と言うよりも、エクスペディアとの連携が悪いのではないか？。今回はわざわざエクスペディアの社員の方に「With breakfast」の文章を入れてもらったのにもかかわらず、フロントのスタッフは頑として受け入れてくれなかった。気を付けよう。

Business Friends

10/10

Exceptional

23 Feb 2019

Ison

Menyenangkan dan bikin kita betah nginep di sini hotel nya bersih dan nyaman

Friends_and_family Family_with_children

6/10

Pleasant

13 Jul 2017

ahrault

Hôtel de transit

Bruyant
Piscine : bassin avec eaux sales
Chambres propres
Hôtel pr passage pas pr séjour

4/10

Poor

08 Jul 2017

Niken Y

Kamar tidak siap

Ketidaksiapan kamar dengan alasan ketidakadaan laundry menyebabkan kami harus menunggu lama, padahal kamar sudah dibayar di muka. Kebijakan harus membayar biaya breakfast untuk anak kecil kurang memuaskan.

Family