Name: Holiday Inn Express and Suites Three Rivers
Address: 1207 W. Broadway, Three Rivers, 49093, US

10/10

Exceptional

18 Jul 2026

James

Convenient to historic districts

4/10

Poor

15 Jul 2026

Abdiaziz

Needs to focus on hygiene

2/10

Poor

08 Jul 2026

Karen

I arrived at the hotel and it was nothing like it was advertised. The outside was dirty, grown up, and you could see a boarded up window. I walked into the hotel and it smelled terrible. The inside lobby was filthy. No one was a the desk. I turned around and left and requested a refund before leaving the parking lot. I usually always stay at Holiday Inn Express in my travels. I was highly disappointed in this Holiday Inn Express.

Friends_and_family Friends

2/10

Poor

06 Jul 2026

James

Room was dirty and had MOLD! Didn't stay. Requested a refund...

2/10

Poor

24 Jun 2026

Korey

Trash

Partner

2/10

Poor

14 Jun 2026

Ashley

They should not be rooming people until the repairs from the tornado damage are completed. The windows are broken, the boarded windows are not sealed so who knows what kind of mold and animal life come through, including bugs. It smells like mold and weed. The water is brown, we had to use water bottles to brush our teeth and wash our hands/face. The towels are stained yellow. It feels gross being there, we left early. I complained to the front desk about the water and they told me “that’s just the towns water, there is nothing that can be done about it.” Yuck!!!!

Family_with_children

8/10

Excellent

01 Jun 2026

JULIANA

Great stay. Friendly staff. Great breakfast and many options. One thing I would change was the location of the shampoo and conditioner to the opposite side of the wall and where the hand soap is also but other than that everything was great.

Friends_and_family Family

4/10

Poor

30 May 2026

David

Room wash cloths were badly stained. No coffee or cups in the room. Morning desk staff poorl;y trained; was not able to provide a checkput statement.

Self

6/10

Pleasant

27 May 2026

Gene

Despite the area getting hit by a tornado, it was well maintained as far as the property goes with damage. My room was clean, but had a very unique order and the refrigerator did not work. Staff was very delightful and check-in and check out.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Kandi

Besides the Tornado damage on the outside of the building, the rooms were clean, staff were prompt and polite, Breakfast was good

2/10

Poor

03 May 2026

Aron

I am writing to formally express my dissatisfaction with my recent stay at Holiday Inn Express.
During my stay, I experienced an unacceptable situation involving excessive noise and disruption. Despite attempts to address the issue, including asking others to quiet down, the situation was not resolved. This made it extremely difficult to rest and ultimately ruined the experience.
Considering that I paid over $270 for a single night, I expected a much higher standard of comfort and service. Unfortunately, this was one of the worst hotel experiences I have had, and it did not meet even basic expectations for a stay of this price.
Due to this experience, I do not plan to stay at your establishment again. I hope you take this feedback seriously and make improvements to ensure future guests do not encounter similar issues.

6/10

Pleasant

26 Apr 2026

Tammi

Our room was clean and useable but it would have been good to inform us that the building and many rooms had been damaged by a tornado 6 weeks ago. It was disturbing to pull up to the building and see the destruction that was caused by it. I was hesitant to walk in after pulling up and seeing boards covering many windows, some windows were broken and the major damage to the carport.

Partner

2/10

Poor

24 Apr 2026

Shawn

The staff was terrible at check in. My parents reserved an accessible room with roll in shower. They said that room wasn’t available because they had damage from a tornado 6 weeks prior. They never notified us of the situation and really didn’t care to try to
Make it right. The people in the. Breakfast area were great.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Heather

The property had recently been hit by a tornado so the initial appearance was spokey. I wish Expedia had warned me of that. The room was clean and the bed was great but the shower wasn't working properly so while showering I didn't have much water pressure. Their were ants in the bathroom but as I said they were under construction. The pool was awesome! The exercise area was clean and equipment functioned great. The breakfast was very good with a lot of choices.

Partner

4/10

Poor

30 Mar 2026

Charles

Drove up to a boarded up building. A heads up would have been nice. It threw me off. Staff were professional and dealing with a lot considering the storm. Pictures on line make it appear they have a full gym. They do not, it’s the size of a closet. Hotel could definitely use some updating.

Self

4/10

Poor

28 Feb 2026

Debbie

Room itself was ok, I thought it was to warm, but my husband was comfortable. However there were ants all over the sink in bathroom coming up through the air vent hole!! That was disgusting!!!

Partner

4/10

Poor

07 Feb 2026

John

Pool was not heated

4/10

Poor

01 Feb 2026

Emily

Our room smelled like smoke and cologne (to cover up the smoke smell). We had stains and hair in our bed upon arrival. We asked to be moved and that helped. Comfortable beds but rooms are outdated.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

Karen

Staff was great

Leisure Partner

10/10

Exceptional

17 Jan 2026

Brittany

Rooms weren’t bad. Had everything we needed and the staff was very friendly and helpful

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Caitlyn

room was spotless also the bed was super comfortable

Partner

8/10

Excellent

14 Nov 2025

Judith

It was a nice place to stay.

4/10

Poor

12 Nov 2025

CHRISTINA L

This looks like it may be under renovation, with some things appearing new mixed with things that look like they were in a much cheaper hotel. It was very dirty, and we're not picky about \"normal\" dirt. We expect the shower to be free of visible hair and the bathroom floor to be reasonably clean, and there was hair everywhere and the floor was black in places. Behind the bed was obviously dirty, which we don't usually notice, but the bed wasn't against the wall and trash was spilling out. Just looks like maybe they either don't staff enough housekeepers or they're untrained. A few tweaks and it could be a nice hotel.

Leisure Partner

8/10

Excellent

10 Nov 2025

Richard

Had to move because original room was dirty

6/10

Pleasant

02 Nov 2025

amie

Staff great, room ok paint chips on the corners of the wall, door scuffed and the entrance smelled like BO

10/10

Exceptional

27 Oct 2025

Ronald

Breakfast was great and safe parking lot

Friends_and_family Family

2/10

Poor

26 Oct 2025

nesreen

It was so expensive for one night

6/10

Pleasant

25 Oct 2025

Virginia

Rooms were clean. Heated pool was very cold was not even heated. Many complaints and could not even be in it.Was reason we stayed for the pool.Was very disappointed.Breakfast items had variety.

Leisure Friends

6/10

Pleasant

19 Oct 2025

Kevin

Bathroom was filthy. Checked in at 2am after a game.checked out at 10am. Would not use the shower....dirty

Leisure Family

10/10

Exceptional

12 Oct 2025

Leonard

Breakfast was real good

2/10

Poor

10 Oct 2025

Mike

Nice breakfast and the breakfast lady was warm and inviting.. great attitude.

room was not good... dirty toilet , dirty shower curtain...

Leisure Partner

4/10

Poor

06 Oct 2025

Romayne

Will not stay there again

Parking lot had homeless walking through it at night. The staff we dealt with were great.
The room we had didnt didnt have a working deadbolt.
Room had black mold on ceiling of room and in bathroom shower.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Melissa

Carpeting in room fil

4/10

Poor

03 Oct 2025

Thomas

We had people in the next room who wete drunk (according to staff) and would pound on our door and try to get in between 1:00 am and 4:00 am. The front desk apparently then finally called the police and had them removed. Worst night we've ever had there. The only good thing was breakfast the next morning!!

Leisure Family

2/10

Poor

22 Sep 2025

Joe

Non functioning bathroom fan, mold growing on bathroom walls, mold in the ice machine dispensing spout. Uneven tile in bathroom causing tripping. Bathtub was stained, many surfaces not cleaned in room upon arrival. Missing code-required smoke seals from room door to corridor. Bathtub drain did not drain, towels were stained with blood? Numerous electrical receptacles so old and worn that no plug would stay in them. Mold in HVAC unit. Mattresses cheap and bouncy - not what I expect at this price point and from a Holiday Inn. Employee was indifferent when I explained these issues and did not offer any concessions.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Jeanette

Very nice hotel. Would stay again and recommend to others

Family

6/10

Pleasant

30 Aug 2025

Kerry

My room was very musty and humid smelled like cigarettes. It was very noisy with people nearby slamming doors all the time waking me up.

Leisure Family

6/10

Pleasant

25 Aug 2025

Kerry

My room was noisy. Got woken up by slamming doors every night and morning. My room was very humid and smelled like cigarettes. I had to air out everything I brought home and wash everything.

Leisure Family

4/10

Poor

13 Aug 2025

Edward

Not up to HI standards; inadequate lighting, looks old and possibly should be remodeled.

Business

10/10

Exceptional

12 Aug 2025

Zully Ann

Everything was excellent, the only bad thing is that when we arrived to the room the toilet and sheets were dirty. Overall, I am happy with my stay.

8/10

Excellent

10 Aug 2025

Virginia

The breakfast was good but should have had a few more varieties of muffins. But overall food was good.The pool was nice and heated. Bathroom in room could use a bit of a redo as tile etc coming up in spots. Room was nice

Leisure Friends

6/10

Pleasant

08 Aug 2025

Emily

The water from the bathroom faucet was brown at first. The reception area smelled bad when we arrived. The room smelled musty and we couldn’t control the AC at all.

8/10

Excellent

26 Jul 2025

Ronald

Nice room

Room was very nice. Air conditioning was barely keeping the room cool enough. It was a hot day.

Self

8/10

Excellent

22 Jul 2025

Joann

Close to an out of town wedding we attended in Sturgis, MI

Leisure Family

4/10

Poor

12 Jul 2025

AMY

UPGRADES NEEDED

Check in went quickly. Room was a bit musty others in our party complained about room smelling of urine/cigarettes. Pool looked like it needed a good scrubbing. Sitting outside several guests were approached multiple times by a vagrant.

No working ice machines and elevator broke around 530 am day of check-out so some guests required multiple trips to exit.

Not impressed especially for the cost per night. Sadly more elite parking spots than handicap. Especially given how many we had in our party.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Misty

This property from start to finish and everything in between was definitely not a let down. We will only stay here when we visit this area going forward!

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Jean

Our stay here was very nice. It was convenient to restaurants and shopping. However the beds were a little too soft for me and my husband. It took a little bit to get use to them.

Business_and_leisure Partner

10/10

Exceptional

27 Jun 2025

Colin

Had a good experience.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Susan

We stayed for a weekend and it was very clean, spacious, comfortable bed. Good breakfast as well.

Leisure Partner

6/10

Pleasant

07 Jun 2025

Pamela

It was average…nothing special. The pillows were some of the best I have experienced. Hair dryer so hot it’s barely usable.

Leisure Family

10/10

Exceptional

03 Jun 2025

Shirley

Had a great time, room was clean. Receptionist was very nice and friendly.

Leisure Family

8/10

Excellent

04 May 2025

Robert

It’s what you’d expect for a holiday inn. It’s a sports tournament area hotel. It was booked with families so it gets kinda crazy. Room was big and clean. Room stayed nice and cool. Shower was good. Soaps in shower and bathroom good. Breakfast was good. Coffee machines best part. The surrounding area isn’t anything special but not unsafe. It’s not a 5 star but you don’t expect that with holiday inn express. It gets the job done for a weekend stay for a tournament.

Leisure Family

8/10

Excellent

19 Apr 2025

heath

Good

Business Self

6/10

Pleasant

16 Apr 2025

Kristina

It was alright. I get that it’s a small city and the occupancy is low on any given night and is probably why they don’t spend a lot of money on the rooms. I thought the plumbing/fixtures in the bathroom were outdated. Drainage issue with sink and shower fixture was old.
Overall, I give it 2 out of 5 stars

8/10

Excellent

07 Apr 2025

Catherine

Nice stay and a good breakfast. Staff was nice when we checked in late.

Business Partner

6/10

Pleasant

05 Apr 2025

Hilary

Unexpected charge overshadowed the stay

The hotel itself was very nice and well maintained. My kids and I enjoyed our stay. The breakfast amenities were excellent!

The reason I haven't given a higher rating is the unexpected charge of $75 at check-in. I was told that it would be refunded and have yet to see that reflected in my bank. If the refund does come through I will update my review accordingly.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Amber

Amazing place

This stay was amazing. Was quiet. Staff were very friendly and polite. Area was clean. Rooms were clean and smelled fresh.

Friends_and_family Family

2/10

Poor

20 Mar 2025

Armando

They did not call me. I'm the one that reserved the room for my employee. They did not call me, they just charged. And then they added another night on there without calling me a verifying that it was okay to use my card

6/10

Pleasant

16 Feb 2025

Katherine

I booked here as its close to my work. It was my first time there. Upon entering, the lobby area (late on a Saturday evening) was quite dirty from construction being performed. Checking in was effortlessly done! Desk clerk was very cordial. I began noticing the condition of this hotel upon entering the hallway/elevator. Its far from being new, shiny as i might expect a HI Express to be. Ive stayed many times in this brand before. The room was very poor condition. Such so, i immediately checked for bed bugs and cleanliness, specifically sheets and the bathroom. I found no evidence of bugs. But, areas of the floor between the beds and under the headboard were not vacuumed in some time (debris was clearly seen.) The bathroom was pretty much clean, though below and around the toilet had smudges of some substance, not clean. Inspecting the sheets, one bed had a fitted sheet with major wear visible. I choose not to sleep in that bed. The desk, closet, headboards, etc, were quite old and worn on edges and corners. Very dated looking furniture. I tossed around the idea of leaving and demanding a refund, but because it was late; i was tired after driving a long time in ice and snow... i choose to stay. I hope its evident ive been employed in hotel/resort maintenance for many years in the past. This hotel needs some serious work.

Business Self

6/10

Pleasant

26 Jan 2025

Austin

Breakfast food was good. Not always someone at front to help. No bedding in room for fold out bed, had to ask.

Business_and_leisure Family_with_children

4/10

Poor

07 Dec 2024

justin

My daughter and I stayed a night, only to find that every white towel and wash cloth were stained. Bleach, folks. Bleach.

The bathroom counter and sink had at least two other people's hair on them.

I was afraid to look in much more detail.
It doesnt look like a very busy hotel, but not much choice if you're staying in Three Rivers Michigan

Leisure Family

6/10

Pleasant

23 Nov 2024

Thomas

Nothing wrong with the hotel but there’s nothing in 3 rivers Michigan.

Business Self

10/10

Exceptional

10 Nov 2024

Laurel

Very nice staff good breakfast and very nice bed

Business_and_leisure Partner

6/10

Pleasant

19 Oct 2024

Erin

The lobby had a bad smell to it. The bathroom had mold in the shower and stained carpet. Needs work and more cleaning! Too expensive for what you get.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Ashley

The hotel was clean and quiet and felt very safe.

8/10

Excellent

10 Oct 2024

Ryan

Okay stay

Customer service was good but it is rundown.

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Verified traveler

Clean and Comfortable

Nice place, staff not professional.

Partner

6/10

Pleasant

01 Oct 2024

Bryan

Lipstick Holiday Inn

Hotel was a Landlord special, slapped paint on stuff that needs repair. Not up to par for what I have come to expect from holiday inn. Stained carpet (bad) more than just the normal wear and tear. Staff was nice.

Business

6/10

Pleasant

24 Sep 2024

Paul

Carpet stained, sink drain very slow, no writing or paper utensils, no laundry bag, sheet fitted upside down with tag at the head

6/10

Pleasant

23 Sep 2024

Timothy

Probably best hotel in area, but area is limited

4/10

Poor

04 Sep 2024

Indra

It was clean, but many things were broken, scratched and damaged. It was just very average and just above the level of not wanting to leave to find another place.
They do need a new luggage rack immediately

Leisure Family

6/10

Pleasant

04 Sep 2024

Daniel

It’s a little run down.

Business Self

2/10

Poor

30 Aug 2024

Simon

The room that they check me in it had roaches and I didn’t stay at the hotel they cancel by reservation

Leisure Partner

2/10

Poor

22 Aug 2024

Blake

Insects in the bed

I checked in at 10pm, left at 5am. Killed a spider on my head in the middle of the night, and woke up to another bug crawling on my pillow. See photo and video.

Business

10/10

Exceptional

13 Aug 2024

Christine

Property was quiet and clean. Staff was friendly and helpful. Bed was very comfortable. It was close to the hospital. No complaints or concerns at all during my 2-night stay.

Leisure Self

8/10

Excellent

10 Aug 2024

Rebecca

Good stay

Stayed overnight after attending a concert in the nearby dark sky park. Room was comfortable. Ice machine on our floor was out of order and wish front desk had let us know that when we checked in. Only available machine was on a different floor.

Partner

6/10

Pleasant

09 Aug 2024

Michael

First Retirement trip

Very dirty, poor Mechanical Condition,

Business

8/10

Excellent

06 Aug 2024

Verified traveler

Very good, early breakfast and room was cleaned each day

Self

6/10

Pleasant

25 Jul 2024

Mike

Needs work

Pool area needed painted

Partner

10/10

Exceptional

25 Jul 2024

Jeff

great value

Business Self

8/10

Excellent

21 Jul 2024

Christina

Very nice people at desk and helping at breakfast

Leisure Family

8/10

Excellent

21 Jul 2024

laura

Will stay again

Breakfast was very good!
Cleanliness was fair/good (dusty)

Partner

4/10

Poor

21 Jul 2024

Denise

I would not return

TV broken. The very nice evening person tried to reboot but it wouldn't work. Moved to another room. Carpets in both rooms were filthy with stains. Shower in new room had a light spray with a waterfall leaking out. There was one rickety rusty luggage rack that we had to wait on due to others using it. The AC fan started making noise and woke me up in the night. I turned it off.

Partner

10/10

Exceptional

19 Jul 2024

Matthew

Great stay

Overall great stay! Very accommodating. Kids loved the pool! Breakfast was very good

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Erin

The pool was not ventilated properly, about 2 chairs in there and super awful. Rest of hotel is nice and great breakfast.

10/10

Exceptional

07 Jul 2024

Christine

Comfy Beds

The beds were unbelievably comfortable.

Partner

8/10

Excellent

28 Jun 2024

Kevin

Would stay again

Business Self

10/10

Exceptional

18 Jun 2024

Julie

Stopped in for the night on our way to Indiana. Nice, quiet place.

Leisure

10/10

Exceptional

04 Jun 2024

Ginger

5☆

The room was clean, bed was comfortable and breakfast included was amazing. I would definitely recommend and will stay here again!

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Robert

Check in was friendly and efficient. Nicer hotel than the others in the area. Clean room, nice amenities, nice hot breakfast with options in the morning. Would stay there again for sure.

Leisure Self

6/10

Pleasant

01 Jun 2024

Michael

Property could use a refresh

Leisure Family

6/10

Pleasant

31 May 2024

Michael

Property could use a refresh.

Leisure Family

6/10

Pleasant

28 May 2024

Michelle

Our original room had mold above the bathtub and the showerhead was dirty (you could see the orange stuff in it.)

Breakfast was also lacking in effort and flavor - it was almost stale like.

Leisure Partner

8/10

Excellent

05 May 2024

Robert

The Good

Large room. Nice sofa bed. Decent breakfast.

The not as good

The room smelled like it used to be a smoking room. The breakfast items were being eaten before they could be replaced. Breakfast attendant needed assistance.

Leisure Family

8/10

Excellent

24 Mar 2024

Elton

Nonstifactory

Attendance had to switch my room due to the Unsanitary conditions of the first room. Then the second room that I was given had fleas flying around as well ants.

Partner

10/10

Exceptional

24 Feb 2024

Katelynd

Very comfortable beds, cleanly rooms, and friendly staff!

10/10

Exceptional

15 Feb 2024

Lee

Easy to find, has a pool and our stay was peaceful even if for just one night.

Leisure Partner

2/10

Poor

12 Feb 2024

Joseph

Pool broken terrible service

We stayed for 3 nights. The pool room has a sign on it that says Closed \"Until further notice\" a sure sign they arent even trying. The shower did not drain properly so any shower taken was with a pool of water in the tub. The ethernet port in our room didnt work. The towels were stained. In the 3 days we stayed there the last morning was the only time there was someone at the front desk when we walked in. I would never recommend this hotel to anyone and will never stay here again.

Friends_and_family Family

8/10

Excellent

28 Jan 2024

Chad

Best hotel in town. Cleanest too. Good breakfast.

Leisure Self

6/10

Pleasant

26 Jan 2024

Jacqueline

We booked for the pool, called before reservation and asked about it, was told it was open and working - then we booked. Upon check in we were told it was broken and had been down for a month. Needless to say we had very sad kids. Then we purchased snacks from the pantry area and almost all were expired - that being said the front seat gave our money back for those once pointed out. Breakfast was good and all staff interaction was ok. Rooms were clean.

Leisure Family_with_children