Name: Holiday Inn Express and Suites Dothan North
Address: 4090 Ross Clark Circle, Dothan, 36303, US

4/10

Poor

02 Aug 2026

Crystal

I had several issues that I did report. They were not handled prior to me leaving. Room and front lobby were both dirty. Just not a good stay. Breakfast attendants could be heard cursing in the back and the breakfast was subpar.

10/10

Exceptional

09 Jul 2026

Crystal

Clean property and grounds. Friendly and helpful staff

Family_with_children

6/10

Pleasant

06 Jul 2026

Jeffrey

My biggest issue is that Holiday Inn Express has a policy that they put a 25.00 charge on your credi when you check in. This charge is to cover any incidental's that you may have. In 40 years of staying in hotel's I have never had an incidental charge. Of course the charge is immediately visible on your credit card but takes serveral days to be reversed. Holiday Inn Express is able to use 10's of thousands of dollars daily while you have to wait for the charge to be reversed.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Michele

The bed area was clean, beds were comfortable, AC was easy to manage, breakfast was good with many choices.
There was no coffee maker in the room, the bathroom was large but needed some love around the tub and floor. Staff were very nice. Area was safe and maintained.

Partner

4/10

Poor

03 Jul 2026

Sky

Unfortunately, this is the first time I’m leaving a negative review.
Our room was not fully cleaned with some kind of dark goop on the counters. Shower had dirty walls. We only had two bath towels and one washcloth, like they hadn’t restocked. No linens for pullout. (We were able to get towels and linens from desk later.)
Breakfast was the worst we’ve had at a Holiday Inn Express. Most items were not stocked, no one available to help, counters and tables dirty, no salt and pepper (just empty containers.)
Overall, not a good stay. When I tried to speak to the morning desk attendant, she was dismissive.
I do have photos, should that be helpful for management.

2/10

Poor

28 Jun 2026

Clinton

We had a roach in the bathtub. Sheets weren’t clean. They forgot to wash laundry so no-one had towels. There was underwear hanging from the back of the bathroom door. The list goes on. It was just nasty.

Family_with_children

10/10

Exceptional

16 Jun 2026

Lee

Enjoyed staying here quiet and peaceful

Self

8/10

Excellent

12 Jun 2026

Teia

Very nice will stay again. Staff lady spelled so good and she was extremely nice

Family

10/10

Exceptional

10 Jun 2026

Joel

Well maintained and clean. Friendly and helpful staff.

Self

8/10

Excellent

01 Jun 2026

Carrie

We usually stay at Holiday Inn Express because they are pretty predictable. This one was the exception. There were NO cinnamon rolls at b'fast, no milk, and only jelly in a squeezable jar that was communal. Some of the property looked well maintained, while other parts (like hallway rugs) could use some help. Definitely not my favorite.

Partner

6/10

Pleasant

31 May 2026

Jennifer

Bed was comfy and the breakfast was okay. The room wasn’t very nice. Most of the usb plugs were broke. The bathroom mirror only lit up 1/4 of the way. The blinds were ripped up on bottom. The window could open all the way up on the 3rd floor of our room with no screen or safety features.

Partner

10/10

Exceptional

16 May 2026

Zarieh L Gevorgian

yes

Family_with_children

8/10

Excellent

15 May 2026

Amber

Yes

6/10

Pleasant

13 May 2026

Ghassan

Overall was good. However, the bread and bagels were stale (I could not eat them).

2/10

Poor

28 Apr 2026

Stephanie

I recently stayed at the Hilton in Dothan, Alabama, and my experience was far from satisfactory. After paying for a specific room, I was given a completely different one that lacked basic amenities. To my dismay, the bathroom didn’t even have a shower, and it seemed they assigned me a handicap room instead.

I had spoken with Kara earlier in the morning, and she confirmed that my room would be ready upon my arrival. However, when I got there, it had been given to someone else. To make matters worse, the ice machine was empty and there was no creamer available for the coffee, which made the stay even less enjoyable.

While Amy tried her best to assist me by providing extra bed sheets to make a makeshift bed on the floor for my family, this shouldn't have been necessary. I paid for a room that was supposed to accommodate us comfortably, yet we had to resort to such measures. Additionally, my room didn’t even come with towels, which is unacceptable.

To add insult to injury, I was informed that I could have a late checkout at 1 PM since the usual time is 12. However, at 11 AM, my room card stopped working! This was just the cherry on top of an already frustrating stay.

I would not recommend staying at the Hilton in Dothan, Alabama. Unfortunately, my experience was a series of disappointments, and I expect much better from a hotel that carries the Hilton name.

Family_with_children

10/10

Exceptional

28 Apr 2026

Dorothy

Very comfortable beds. Clean, fresh smelling room. At breakfast, a smiling staff member and breakfast attendant walked through the dining area greeting guests and inquiring if everything was good. How nice! Pool area was clean and pleasant. Overall a very clean hotel.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Teresa

Check in lady was awesome. Cleaning staff etc. with ALL employees very respectful and welcoming. Breakfast was a disaster. They were OVERWHELMED. Line waiting for breakfast bacon. Bacon had the greatest taste!!! Ran out of eggs. Served egg whites only. No pancake service, but machine Was there. I would stay there again. Nice hotel

10/10

Exceptional

22 Apr 2026

Anita

CONS: Window was missing a curtain and instead was covered with what appeared to be a painter's tarp (with eraser-size holes in it, too); bed was very firm and we didn't sleep well; closet doors would not close flush; and the internet Wi-Fi was not consistent to access and when the signal dropped our phones switched to 5G.
PROS: Staff was very nice; check-in was easy; room was clean; and breakfast was very good.

Family

8/10

Excellent

18 Apr 2026

Myra

The carpet was very dirty. I went barefoot at first. My soles were black. The breakfast was very limited due to missing staff. Dvyerything else as great.

Partner

10/10

Exceptional

15 Apr 2026

Sandra

Upgraded room, but does have a weird smell. Breakfast was good, staff was nice

Family_with_children

10/10

Exceptional

15 Apr 2026

Sandra

Everything was great

Family_with_children

6/10

Pleasant

13 Apr 2026

Angela

The drape in our room was broken. We were able to bring it down for the night to block out the light, but in the morning had no way of bringing it back up to let the daylight in. The ice machine on the third floor was not in use so I had to go to the first floor for ice. The potatoes at the complimentary breakfast were still hard, not cooked through. The staff was somewhat friendly so that made up for the property not being up to par.

Partner

10/10

Exceptional

03 Apr 2026

Rachel

Affordable, great breakfast and accommodating staff! Great stop on our way to spring break!

2/10

Poor

29 Mar 2026

David

When I arrived. The person at the front desk was not friendly at all. He gave me my key. I went to my room. It was the wrong room. I ordered and prepaid for two queens and hide a bed and he gave me one King. I went back downstairs to ask for the proper room and he told me that there were no clean room and he didn’t know what to do and that it wasn’t his problem. I asked him how long it would take to get it clean and he said an hour or so. I left went to dinner came back and he told me that they were completely full and had no room rooms. I said well, how are you gonna make this right? He told me it’s not my problem, bro. He told me I could go to their sister hotel. I said well go ahead and make that reservation for me. Transfer my payment over there and we will be good. He said that’s not my problem. I’m not gonna do that. I informed him that I was a customer and that Holiday Inn is in the wrong. He told me it’s not his fault. He’s just the front desk clerk. He can’t do anything about it. I then asked to speak with the manager. he called the manager,. She resolved the problem immediately. I did end up going to the sister hotel where I was treated with great respect and courtesy from the front desk. The manager called the sister hotel and made everything right. I do appreciate the mamager for being accommodating, but the man at the front desk needs a few lessons in proper customer service.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Lynda

The ice machine was out of order. The breakfast buffet was not adequately replenished. The room and bed was very comfortable.

Partner

8/10

Excellent

19 Mar 2026

Carol

They are doing some remodeling. There breakfast was a little be desired. Bacon was so over done and it’s like they took at whole weeks of breakfasts and merged them. Eggs were super brown almost burnt as well. You could tell that they have been there awhile so I would say all weeks merged.

10/10

Exceptional

14 Mar 2026

Jean

Everything about our room and the staff was great. The only disappointment was no coffee maker as we had on our last stay.

10/10

Exceptional

12 Mar 2026

Sonya

Clean room, nice staff and good breakfast.

10/10

Exceptional

11 Mar 2026

Carol

it was wonderful

6/10

Pleasant

01 Mar 2026

Tammy

The staff had to be hunted down to check in. The room was disgusting. Won’t be staying there again.

4/10

Poor

01 Mar 2026

Brett

The beds were comfortable and hotel staff was friendly. The rooms were not the cleanest, bathtub was nasty and dingy looking tiles in the bathroom were all cracked up the corners at the baseboards were full of dirt and gunk, there was a soft spot in the floor of our room. You could smell the mildewed shower curtain. The room overall did not smell good. Pictured was coffee machines in each room that was not the case. It did have a microwave and fridge. The morning breakfast would do the job however it was definitely not good however that is just a free perk not worth to complain about.

Friends_and_family Family

2/10

Poor

28 Feb 2026

Richard

No hot water and front desk wouldn’t call the manager or maintenance because it was early in the morning and they were “probably asleep”

2/10

Poor

10 Feb 2026

Paul

Room was very neglected. Staff was all excuses. Elevator didn't work. TV was out. Bathtub was dirty, was told the \"stains\" would not come out. Ran out of coffee and every one was showing up early to get coffee and there was none. Big mistake taking coffee machine out of rooms. Not laundry products not available for the laundry facilities..

4/10

Poor

10 Feb 2026

Stacie

Got to the hotel at 9:30 pm to check in only to be told the room was not ready and to come back in an hour. Got back it was not the room requested when I booked and had to go back to the lobby and get the correct room (2 queen beds) Then Saturday morning they were out of coffee and all the breakfast options were well over cooked.

Business Family

10/10

Exceptional

06 Feb 2026

David

The room was clean and comfortable. The ac was great and the shower was hot with plenty of pressure. I would recomensd this hotel.

Leisure Self

4/10

Poor

25 Jan 2026

Zula

The bathrooms were not clean. The showers were very dirty. I was told that it was dated. I understood that however the shower had glass doors that had not been clean. They also had dirty floors in the shower that were not clean as well as well as the breakfast area was not ready to serve food nor did they have all the essentials that should have been there for serving food. I did bring this to the attention of the front desk who informed me that there were no managers they are on the weekends and that that is the normal

Friends_and_family Family

4/10

Poor

25 Jan 2026

Olin

The bathroom accommodations were bad. The tub surface was delaminated, the water puddled in bottom. The soap dish was pulled off wall and set on self. The hot water was minimal. The sink drain plug got stuck shut. The toilet was slow to drain and ran continuously.
The bed was comfortable and breakfast was adequate.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Krissie

Very friendly staff, gave us a complimentary room upgrade.

Leisure Family

8/10

Excellent

22 Jan 2026

Donald

The first room didn’t have hot water. I called the service desk and they reset the water heater. After waiting a few minutes we still had no hot water. I called back and they changed our room. They have a good breakfast.

Leisure Family

2/10

Poor

20 Jan 2026

JULIE

WOW!!! Definitely not a what I expected from a Holiday Inn.
*Heat/A/C unit smelled of smoke if fan was turned on.
*No hot water. Barely luke warm. Both in the PM and AM
*Door broken-won't close without slamming and waking the whole floor.
*Breakfast til 9am but by 8:15 many things were not replenished. Eggs
*The USB cable to the desk lamp is missing so it didn't work.
It was clean and the staff were friendly but that's not enough to make me to return.

Leisure Family

2/10

Poor

17 Jan 2026

Deanna

Our flight was cancelled, after our check in time and we can’t cancel or change our reservation. Very disappointed

10/10

Exceptional

16 Jan 2026

Jerry

Hotel was slightly off the beaten path

10/10

Exceptional

13 Jan 2026

Laura

Wonderful stay

10/10

Exceptional

13 Jan 2026

Laura

Awesome staff wonderful stay

Business_and_leisure Self

6/10

Pleasant

13 Jan 2026

Hannah

The room was great, very standard. Very clean. Breakfast left a lot of room for improvement. One of the reasons we stay at these hotels is for the nice breakfast. But someone really needed to go shopping! They were out of eggs, yogurt, and pancake batter, among other things. Biscuits were overdone and hard. It seemed like it was a sub doing breakfast, so I get it...but it wasn't as great as it usually is.

Business Partner

6/10

Pleasant

04 Jan 2026

Marilyn

Food was the reason for the poor rating. We were the first people to arrive for breakfast. There were hardly any eggs, they appeared to have been cooked previously and scraped from the pan with some eggs with brown on them. Sausage also appeared to have been recooked. The cooler didn’t have any yogurt or hard boiled eggs. No peanut butter or jam. The bananas were totally black and should have been in the garbage days prior. I did have a conversation with the front desk. She acknowledged she was aware of the problem. We are frequent travelers and Holiday Inn Express is our go to. This will not be one of them.

Partner

10/10

Exceptional

26 Dec 2025

George L

Comfortable. Convenient location

Partner

6/10

Pleasant

24 Dec 2025

Don

Yes

Leisure Self

6/10

Pleasant

16 Dec 2025

ANEATRA

The room was ok. what was very disappointing is the fact that there was not breakfast. The price includes breakfast and that is hy I chose to stay there. The only thing available was bacon and cinnamon rolls. The other hot food was not available. The front desk said that the cook did not make enough. It was 8am on a Thursday. I requested a call from Management and have not recieved one. It is now 6 days later. I am a member of this hotel chain. I will not stay at this location again. I had to go to a drivethrough to pay for breakfast .

Friends_and_family Family

4/10

Poor

09 Dec 2025

Barbara

Clean / repaint bathroom .

Leisure Family_with_children

6/10

Pleasant

04 Dec 2025

Shaunise

The rooms were clean. The bed was not comfortable. The mattress was too soft and folded you inside the bed like a deflated blow up mattress. Breakfast was good. I was awakened from my sleep due to cigarette smoke coming from the room beside us.

Leisure Family

2/10

Poor

30 Nov 2025

Lakeisha

Room was dirty and staff was handeling food during breakfast with butt hanging out of pants in sanitary

Business Self

6/10

Pleasant

27 Nov 2025

Cadie

Front desk staff was super friendly. Hotel overall was decent but room was dirty. Hairs all over the bathroom. One of the beds had definitely been used as the pillow was smashed into the headboard and and the other one had an imprint from a body. There was stains of some sort right on the edge of the sheets. It served its purpose as we got a little sleep on our long road trip but could definitely use some help in the housekeeping standards.

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

Sharon

The water wasn't hot so they had to move us after 3 days

Business

6/10

Pleasant

23 Nov 2025

Cathy

Air conditioning was effective. But I didn’t get the room I paid for.

Leisure

2/10

Poor

23 Nov 2025

Sarah

I was double charged and have not received compensation for over 6 weeks!!!!!!!! Not sure who is at fault besides anyone but the sweet innocent poor young man who was quite confused at my time of check in !!!! 0/10

Leisure Friends

10/10

Exceptional

21 Nov 2025

Daryl

The clerk was kind, friendly and all ready for my arrival! Well done!

Leisure

10/10

Exceptional

17 Nov 2025

Jennifer

Clean room, breakfast buffet excellent!

Partner

10/10

Exceptional

02 Nov 2025

Jesse

The AC/Heat worked great. The room was very clean and the bed soft and comfortable.

Partner

6/10

Pleasant

23 Oct 2025

Larry

The room itself was fine. The bathroom was not borderline nasty: hair in and on the tub, horrible odor from the shower curtain... no thanks.

Business

2/10

Poor

20 Oct 2025

Nishith

Air condition was noisy and breakfast is a joke.

Business Family

2/10

Poor

13 Oct 2025

Michael

Floors were sticky
Toilet seat very loose
Black tape over smoke detector
No remote control in the first room TV with tile did not work
Went to second room no remote, but TV works after we got a remote

6/10

Pleasant

28 Sep 2025

Becky

asked for a room not located by the elevator and I was put in a room by the highway....road noise kept me awake most of the night. I have tried to add a pic and I get an error message indicating the \"Photo invalid or exceeds size limit\". Mold in bathroom around the bath fixtures really need attention.

Self

10/10

Exceptional

23 Sep 2025

Catherine

Jessica, at the front desk, allowed me to check in early. I have mobility issues, so I was in room 339 very quiet and very clean.

Leisure Self

10/10

Exceptional

11 Sep 2025

Rebecca

Kind staff.

6/10

Pleasant

10 Sep 2025

Jessica

The pool was not available/working which is one of the reasons we had chosen it for our trip. We had several soccer families staying together and the kids were all very disappointed that they could not swim. We stayed here once before and it was much better, but this time was a miss. We’ll stay somewhere else for our next tournament.

Business_and_leisure Family

10/10

Exceptional

07 Sep 2025

Doyin

Very clean

Business Family_with_children

10/10

Exceptional

07 Sep 2025

Katherine

Gm was so nice. Very helpful and making sure everything was being done. Breakfast man so so polite and helpful

Leisure Partner

4/10

Poor

31 Aug 2025

Adrienne

The room has a stale smell of mildew. Additionally the bathroom wasn't so clean.

Self

10/10

Exceptional

27 Aug 2025

Randall

Always come back

Always a good stay at HL in Dothan

Business

6/10

Pleasant

15 Aug 2025

Christian

The Staff are nice but the facilities smells bad

Business_and_leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Rebecca

It was a nice quiet stay . Very friendly people

Leisure

6/10

Pleasant

01 Aug 2025

Francina

Rooms weren't ready at scheduled check in time. No estimate on when rooms would be available. Internet connection was not good, then stopped working. Cable service went out. Breakfast options were limited. Run out of breakfast items. Breakfast items not available. Very disappointing experience.

Family_with_children

4/10

Poor

28 Jul 2025

Eli

Bathroom was dirty

10/10

Exceptional

27 Jul 2025

Julie

Nice stay overall. The room was comfortable and the staff were very accommodating. I was able to get a very good nights rest. Would stay again in my next trip through the city.

Leisure Family

8/10

Excellent

27 Jul 2025

Kevin

The property was well kept. The water pressure in the shower was not the best but the room was good otherwise. The Breakfast on the second day was disappointing. The eggs were overcooked and the sausage links and patties were hard and almost appeared to be possibly day old.

Leisure Family

10/10

Exceptional

23 Jul 2025

Miller

Property was great and very clean

Leisure Self

10/10

Exceptional

17 Jul 2025

Cynthia

I liked everything about this property

Family

8/10

Excellent

14 Jul 2025

Gregory

Room was nice for family of 5. One of the bed had a big stain on it, which was the only negative.

2/10

Poor

06 Jul 2025

Kirk

Both are awful

It was anwful and your service (hotels.com) is awful.

4/10

Poor

03 Jul 2025

Talya

I didn’t like that there was large noticeable mold in room. Wet spots and water damage in bathroom. Bathroom was not properly clean and sanitized.

Leisure Friends

6/10

Pleasant

29 Jun 2025

Markecha

Was in town for a concert. The bathrooms are really outdated.

Leisure Friends

2/10

Poor

24 Jun 2025

Brittney

Arrived at 3:50, rooms not ready, waited until 4:30 still not ready. 10 other parties waiting. I had to go to an event and was told my room would be here when I got back. When I returned still no room and no solution. With 6 other parties also not having room. I asked if they were going to put us up in another hotel and no response. Finally cancelled and got a room myself. I still am being charged and will have to contest the charge.

Leisure Family_with_children

4/10

Poor

23 Jun 2025

Courtney

The beds weren’t cleaned had to request news spreads. The night attendant told me that those weren’t burn marks and not green stains. We got in late from an event and weren’t able to leave to go elsewhere so we took off the linen and slept on the new spread I was given

Business Partner

2/10

Poor

23 Jun 2025

Hailey

This was one of the worst experiences we've ever had at a Holiday Inn... we get there at 8:30 pm (Check in is at 4) - they have no rooms ready. Blame it on the computer systems and then say they over booked. We along with countless other families were turned away at 9:30 pm with no where to go - With children might I add. My mother had checked in and let us stay in their room so they drove the 2 hours back home. When we woke up there was hardly no breakfast (pancake maker was messed up, bacon was undercooked, no eggs, and bagels were hard). I hate that we ended up having to pay $185 to stay here and my poor parents had to drive home and back the next morning. Plus, to make it worse the person dealing with the ordeal was rude and disrespectful to several of the guest.

Will never stay here again!

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Lacy

Check in was a little hetic, around 4 O'clock and rooms were still being clean. Breakfast was .. well bad. I went 1 hour before closing , they were out of everything but bacon and sausage. Dirty area and not kept. Made me not want to eat anyhing at all. My room was clean when i got in there, but no trash can in the bathroom? If i come back to the area, i may look into staying else where

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Danny

Shower hadn’t be cleaned. Used wash cloth, hair and dirt on walls in shower.

Business Self

8/10

Excellent

22 Jun 2025

hayward

Breakfast was nonexistent.

4/10

Poor

13 Jun 2025

Rebecca

Beds are too soft and lumpy overall not clean.

4/10

Poor

10 Jun 2025

MELISSA

Checki-n was easy since I had reservations. Bathroom in room needed a good scrubbing. Had piece of blind on window torn and left laying on air conditioner upon entering room, not enough towels for 3 days stay in room for two people. Requested a cleaning person come and clean the room. Person came and only made the bed but took all towels and did not leave clean ones, Person did not clean anything else. Left the trash can over flowing and coffee grounds on floor beside the trash can.The next day we had a do not disturb sign out (something like that on the door), we came back to the room at the end of day and found someone had been in our room... left more towels. We had already gotten extra towels night before from the front desk.
Two days there was no coffee cups at breakfast, one day no coffee, at breakfast, two days burnt bacon for breakfast. (Breakfast problems were on Friday and Saturday). Two out of the 3 nights we stayed our room key would not work. We had to go back to the front desk to get a new key. Our key wood not work on the days that we could tell someone else had been in our room. I think they control the air conditioner

Business Family

6/10

Pleasant

07 Jun 2025

Ray

Bed was very comfy and over all room was ok. Check in clerk very friendly, check out not so much. Biggest downer was coffee maker in room and breakfast place but not a coffee cup in sight. Not a very good way to run an inn. We will not return.

10/10

Exceptional

06 Jun 2025

Angel

Fast and friendly check in while giving great dinner ideas in the area.

Leisure Partner

8/10

Excellent

04 Jun 2025

Donna

When we arrived we had a few problems. The staff readily helped with. The tv didn't work in the first room, and the room wasn’t as clean as I expected. We switched rooms, and this room was cleaned better. But the drain in the bathroom sink was very slow. Nothing was too big of a deal just a little inconvenient.

Leisure Partner

2/10

Poor

15 May 2025

Michael

We got there and check in was good. It all changed after that. The room smelled, the window was covered in mold and mildew, the blind was all tattered, the bathroom floor was dirty, the shower curtain was so short it almost didn’t even touch the top of the tub and the sink had a hard time emptying. I pointed out all the issues to the front desk and had to run out to a military commissioning for my son. I asked them not to go up to the room without contacting my significant other by phone before going to the room. Before I could even call her, they were already up to the room and took a lot of time moving the shower curtain rod to accommodate the short curtain. After all of that with three guys in the room with her, they put on a longer shower curtain anyhow. and just to top it off the pool was completely green. One of the worst hotel stays. And it was a terrible area around the hotel. It was an industrial area.

Friends_and_family Family

10/10

Exceptional

13 May 2025

Bakulesh

Overall

8/10

Excellent

27 Apr 2025

Amber

Beds were super comfy!

Leisure Family

2/10

Poor

15 Apr 2025

John

On arrival, I looked for a luggage cart. Staff said they didn’t know where they were and told me to wait. After 20 minutes, I went looking floor by floor for a cart. Finally found one. No help from staff. Entered room, the temperature was set at 60 degrees. Freezing in the room. Next morning I went to shower. Only had Luke warm water and the faucet leaked. Went down for breakfast at 0745 and found most of the food was gone. Apparently a large group of workers pretty much cleaned everything out. No eggs, no cinnamon rolls, no yogurt, no muffins, and a bunch of rotten bananas. There were a good number of guests who came down for breakfast and encountered the same thing. Most people were pretty angry. Spoke with both staff and manager regarding this and they said they had no control over how much food each guest takes. I’ve seen people in the past walk out with a half dozen muffins and more. I mentioned perhaps limiting portions so that all could eat and was told that they couldn’t do that to their customers. I did remind them that I also was a customer and that I expect the same accommodations. I have stayed at HI Express for years and have never encountered such poor service. I don’t know if I will ever stay at HI Express again. No apologies, no empathy, nothing but BS from the staff!

Leisure Partner

4/10

Poor

13 Apr 2025

Maria

Staff was friendly and willing to give information upon request. Bed was comfortable. But, there was mold in the bathroom door and walls, sink was clogged, to have breakfast you must go very early...at 8:30 am there was no coffee and some things were no longer available. The most important thing...there is NO water to drink! The small lobby store had NO water to sell and there were no vending machines in the property. We had to go to a Walmart to buy some water to prevent dehydration!!!

Business_and_leisure Partner

6/10

Pleasant

07 Apr 2025

Lee

Left early hungry!

The room and front desk were great. There was no breakfast in the morning. The young man working in the kitchen should be praised for trying to be attentive to our needs. He got left holding the bag and facing the public.
The answer we received was that the delivery truck had not come yet, so they were out of food, except bacon. Very poor planning on management's part. Worst i have ever encountered.

Partner

6/10

Pleasant

07 Apr 2025

Hannah

Decent hotel but needs better cleaning

The hotel was decent. Staff was very friendly and nice and breakfast was good. My only issue was the cleanliness. Our room had not been vacuumed at all. It still has food crumbs and things in the floor from the last guest. Bathroom wasn’t very clean either. There was a noticeable dog smell through the hotel also. Other than the cleaning issues the rest was fine.

Friends_and_family Family