Benikea Kcp Hotel

10/10

Exceptional

13 Apr 2026

Michael

Staff is very friendly and helpful and the rooms are clean, very near to metro station

Partner

10/10

Exceptional

17 Mar 2026

sai janane

The breakfast spread was great. They let us early check in, with a toddler couldn’t have asked for more.

10/10

Exceptional

17 Feb 2026

UR

Yes, staff very courteous, dining staff very helpful. Good food

Partner

10/10

Exceptional

07 Dec 2025

Lijo

Good hotel with decent options nearby.

Business

10/10

Exceptional

08 Oct 2025

Michael

The place is very close to Metro station, so it is easily accessible to commute to other places. Staff is very friendly and well mannered. Good variety of options for foodies to choose from their menu.

Partner

8/10

Excellent

18 Jun 2025

Polin

Very clean inside, decent hotel to stay with family. Guest service was excellent. Definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Karthik

all good

10/10

Exceptional

07 Jan 2025

Mani

Excellent hotel and superb staff that make stay very comfortable

Leisure Family

8/10

Excellent

01 Jan 2025

Phillip

The Mercure is a very good clean property.
Staff are all very friendly, especially the front security staff who are very welcoming.
We really enjoyed the Terrace Bar on top, great views. We went up there for New Year’s Eve.
The only let down was housekeeping.
Every day they missed cleaning our room.
We had to go down to reception to request

Leisure Family

10/10

Exceptional

15 Dec 2024

Christos

Good overall. Attentive staff and comfortable room. Only complaint is that the curtains were quite filthy.

Leisure Self

10/10

Exceptional

23 Oct 2024

Srini

Good property, friendly staff. I did not get a chance to walk outside.

Leisure Family

10/10

Exceptional

30 Sep 2024

Sridhar

Everything was compatible to five star however room service was limited. Quality was OK but the portion was too small for the price paid.

Business

10/10

Exceptional

02 Aug 2024

Balaji

We could not stay in that property as we didn’t get the passport or OCI card with us at that time. So they did not allowed us to stay. We showed our driver license but they wanted either passport or OCI.
Very unfortunate incident but the facility seems excellent.

Leisure Family

10/10

Exceptional

12 Jul 2024

Kiran

Nice area and property

Rooms very clean and convienent

Friends_and_family Family

2/10

Poor

23 Feb 2024

Verified traveler

Hotel is not giving me Invoice for accounts purpose
This is very unprofessional

Business

8/10

Excellent

06 Aug 2023

HARSHAD

Value for Mney

Business

10/10

Exceptional

08 Jun 2023

Verified traveler

Good place to stay

Rooms are good, breakfast has lot of items, service could be improved but good,

Self

10/10

Exceptional

21 May 2023

soumitra

Business Travel for 4 days

Excellent

Business

10/10

Exceptional

05 May 2023

PS Prasad

A very good place worth the money has an awesome sleep breakfast was decent coffee was good overall a fine place

8/10

Excellent

20 Apr 2023

SIDDHARTH

Very courteous staff, check in process was very good. Excellent stay overall but cleanliness in bathroom could have been better.

Business

10/10

Exceptional

17 Apr 2023

Verified traveler

Excellent place to stay

Very clean room, good enough size. Very comfortable mattress, clean linens & towels. One I got is a connecting room which means there is a door (separate doors on both sides, locked though) connecting two adjacent rooms, this is useful when a family takes adjacent rooms. Otherwise when doors are locked, I can clearly hear person in other room talking (when a bit loud, say on phone), which sometimes can be disturbing. Later, I got to know that they have rooms which don't have connecting doors which I would ask for. Otherwise, everything with room is excellent.
Very clean bath room, it is of good size, no water stains any where by which I mean it is really clean (as expected for the star rating of this one).
Location wise, it is not walkable nor anything much near by. It doesn't matter if you have vehicle or if you don't care about it.
Overall, an excellent place to stay.

8/10

Excellent

10 Feb 2023

Dwarakanath

Amazing

Business

8/10

Excellent

04 Dec 2022

Susanna

Good property. Need better trianed staff.

Pro: The hotel was good. Definitely worth the visit next time. The hotel room was comfortable. The location was good and easily approacable.

Con: Our flight got delayed and we reached the hotel room at around 1:30 am, we were extremely tired. The receptionist asked us to sign up for the Rewards program and we requestee that as we are tired and need to sleep. All to vain. The receptionist pushed us very hard to sign up. I think it should be customers choice and you need to stop pushing.

We forgot our key card and upon requesting the another one, the same receptionist made it difficult for us to take an extra one.

Friends_and_family Family

10/10

Exceptional

23 Aug 2022

Digvijay

Satisfied with the cleanliness. Service is good. Location of the property is prime. No significant negatives.

Business_and_leisure Family_with_children

8/10

Excellent

02 Aug 2022

SRINATH

My stay at Mercure

Stay was comfortable. Room was spacious and the bed was comfortable too. However initially the quantity of toiletries were very few & I had to ask twice for bathroom toiletries and on my second request it was provided. The breakfast spread was adequate

Friends_and_family Friends

6/10

Pleasant

05 Jul 2022

Indrajeet

The air con was not working to its capacity it took them one whole day to replace the room for me, they could have arranged it quick

Leisure Self

10/10

Exceptional

24 Jun 2022

sitarama

Cleaning, close to shopping, staff friendly ness and response.

Business_and_leisure Family_with_children

4/10

Poor

11 Jun 2022

TILAK

I had stated in the property 3 years ago. The deterioration in the quality of service, property and staff behaviour was clearly evident. Food is unbelievably expensive and seems a way of bolstering profits. Better hotels around.

Leisure Partner

8/10

Excellent

09 Jun 2022

Dinesh

Clean rooms and centrally located.

The stay was good. Rooms were clean. Excellent location

Partner

10/10

Exceptional

02 May 2022

Siddharth

Good place to stay in the heart of Hyderabad

Very good and courteous staff. Very responsive To requests.

Only two things and I am splitting hairs
- bathroom floor was slippery. Need to very careful. I did recommend the team on acquiring some anti slip mats in shower. This could reduce the hotel liability should some one falls in shower
- for some reason all my expenses weren’t able to be charged to the room and I had to pay instantly.

Friends_and_family Family

2/10

Poor

30 Mar 2022

Charita

Worst hospitality

The hotels both grand kakatiya and Mercury are in a bad shape, they don’t have sufficient staff , who ever are working don’t have experience, some of them may have experience in smaller hotels. The mercury hotel (managed by Accor group) front office manager telling, they won’t honor reservations from Hotels.com, I suggest that you should take the issue with Accor group to keep up your business interest. I’m sick of their service as well as Hospitality.

Self

10/10

Exceptional

23 Jan 2022

Shaheen

Very friendly staff. Very helpful.
Property is ,” POSH”.

Leisure Partner

8/10

Excellent

13 Oct 2021

Tajjalla

Stay at Mercure

Check-in was the most difficult bit due to disgruntled lady at the reception

Friends_and_family Family

6/10

Pleasant

07 Aug 2021

Sriram

The over all experience was good. Rooms were near and staff was very friendly. However the room service staff were not clean and some of them smelled

10/10

Exceptional

01 Jul 2021

Verified traveler

All good

Leisure Partner

6/10

Pleasant

11 Mar 2020

Verified traveler

Requested change in booking dates. They accepted the change Per email and call from a local person to confirm the change. but when I went there was no room.
I will call directly next time. Other than that very friendly and helpful staff. Will definitely stay there again.

Business_and_leisure Family

6/10

Pleasant

11 Mar 2020

Harry

Hotel is good, But food is too costly. Food is costlier than hotel stay for a couple.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Mar 2020

Craig

Poppa G`S Enjoyable Visit To The Mercure Hyderabad

The Mercure Hyderabad Hotel was an absolute joy to reside-in during my business trip to Hyderabad. The hotel is convenient to my business meeting locale. All of the hotel staff was a joy to interact with and the meals were tasty and satisfying. Definitely the Mercure Hyderabad Hotel will receive my business in the future should the need arise again.

Business

10/10

Exceptional

16 Feb 2020

Sanjay Jairaj

Excellent Place to spend few nights.

Overall excellent experience.
Staff is good and helpful.
Outstanding breakfast.

Self

10/10

Exceptional

11 Feb 2020

Steve

The staff in the dining room were super friendly and provided excellent service.

Friends_and_family Family

10/10

Exceptional

31 Dec 2019

TapashRoy

Nicely located at Banjara Hills, close to the city Center and most of tourist attractions and shopping areas are nearby. Very clean and well equipped facility and rooms and exceptional services. Good quality breakfast and very helpful staff. Highly recommend for business travellers.

Business Self

8/10

Excellent

22 Dec 2019

Verified traveler

Food expensive. Cleaning room irregular. I have to call and remind them. However they promptly comply and try to help even when they are very busy. Sachin and Yogesh are excellent managers. Lady staff need little more experience

Business_and_leisure Self

8/10

Excellent

21 Dec 2019

Verified traveler

Would be nice to have a pool - breakfast was great

Business Self

8/10

Excellent

02 Nov 2019

Verified traveler

Food was very good
Cleaning needs to be better
Details of bath room needs attention

Business Self

10/10

Exceptional

14 Oct 2019

Verified traveler

Very responsive staff
Very expensive food
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Friends_and_family Family

10/10

Exceptional

28 Aug 2019

Verified traveler

Centrally located. Near to metro easy in easy out nice clean space. Good lobby

Business Self

10/10

Exceptional

27 Aug 2019

Devesh

Great chic hotel; excellent service & location

Excellent hotel, great service, chic rooms, conveniently located. I was there to run the Hyderabad Marathon, and on the day of the marathon I got back after the breakfast had ended. I asked them if I could have something simple to eat, and the F&B services manager offered me a complimentary room service breakfast! Their Cayenne restaurant had great food (I had chicken tikka and curd rice) and a terrific lychee martini! Also Aditya (I think) at the front desk was very friendly and helpful. I would highly recommend the hotel!

Self

10/10

Exceptional

25 Aug 2019

Verified traveler

Location of this property is ideal as a central location.

Leisure Self

6/10

Pleasant

24 Aug 2019

Stacey

One can do better in Hyderabad.

This was my second stay this year. I will not be returning. I do not think it is the right hotel for business. It’s probably better for a quick one night stay on the way to somewhere else. The rooms do not cool off below 22 degrees, the rooms smell
Musty and feel damp, the shower may not drain/flood, and the bathroom door makes the bathroom very difficult to use. It is constantly in the way. The hotel is hotter inside than the air is outside! Worst of all-I had a package delivered to the hotel for my business trip. The hotel refused to accept it. I travel all over the world for business and this was a first. Needless to say. Without my package, the next day’s business was sabotaged.

Business

10/10

Exceptional

15 Aug 2019

A

Value for money

It was really great to stay at this place close to all major locations