Name: Orange County Resort Hotel Alanya - Kids Concept
Address: Merkez Mah., Alparslan Turkes Bulvari, Alanya, Tr, Alanya, TR

6/10

Pleasant

20 Jul 2026

suleyman

hotel was okay problem is no car parking spot and hotel is very crowded we can’t even find sunbed every morning we have to get up very early(5am or 6am) to find sunbeds then go back to room sleep again food was good but again to get food waiting on the line and the food area no A/C if there is A/C it’s not working good or not big enough it was first and last for us for this hotel i don’t think this hotel is best choice for us

Family_with_children

8/10

Excellent

19 Jul 2026

Behar

We enjoyed our stay at the resort. The pool was well maintained by staff. The rooms were clean and cleaning staff is extremely helpful. The beach was very accessible and the shows were great for the kids and versatile. However, the food’s cleanliness was to be questioned, as one of us had food poisoning. I suggest avoiding sushi and food that has been sitting for a long time. Another thing that ruined our experience is the reception gave us the wrong color bracelet and we found out on our last day. There was also one of the staff who worked in the hair braiding spot who would give us dirty looks for no reason which we did not appreciate. Overall we’d rate a 4/5.

Family_with_children

10/10

Exceptional

01 Jul 2026

Hakan

All Very good

10/10

Exceptional

01 Jul 2026

Demet

All Very good

10/10

Exceptional

22 Jun 2026

Sabiha

To be honest, this hotel deserves more than a “5-star” due to the children-friendly atmosphere, hospitality and kindness of its staff, excellent quality of food, and super clean and fun amenities. We have been to many other hotels in the Side-Alanya region; however, this property has exceeded our expectations. 110% recommended!!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Ahmet

odalar günlük temizleniyor. deniz süper. genelde çocuklu aileler için uygun. Çocuk çok olunca havuzlarda biraz problem oluyor. Yemekler güzel.

Family_with_children

10/10

Exceptional

08 Jun 2026

Bahadır

All Very very good

10/10

Exceptional

07 Jun 2026

Kemal

All great

10/10

Exceptional

05 Jun 2026

Sandra

Had sea view room very spacious staff very helpful rooms cleaned daily,outdoor areas were very clean.variety of food,grandson loved water slides weather perfect would definitely visit again

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

idris

All

Veey very good

10/10

Exceptional

14 Oct 2025

Onur

We had a wonderful stay at Orange County Hotel! The staff were awesome — from the reception to the animation team, everyone was friendly and helpful. The food was delicious with plenty of variety. When we arrived, the hotel Ebru kindly upgraded our room to a sea view, which made our stay even more special. It’s a great hotel where you can find everything you want. Highly recommended!

Orange County Hotel’de harika bir tatil geçirdik! Resepsiyondan animasyon ekibine kadar tüm personel inanılmaz derecede ilgili ve güler yüzlüydü.Yemekler çok lezzetli ve çeşit fazlaydı. Otele vardığımızda Ebru Hanim odamızı deniz manzaralı odaya yükselttiler, bu da tatilimizi daha da özel hale getirdi. Her şeyi bulabileceğiniz mükemmel bir otel. Kesinlikle tavsiye ederim!

Leisure Family

10/10

Exceptional

13 Aug 2025

Hicran

Food impressed us as Turkish family since we have really high quality and all the time food everywhere

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Dogan

Personalet meget ubehøvlet. Personalet var generelt ikke serviceorienteret. Det var sjældent du mødte en smilende personale.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Verified traveler

Hotelli on iso ja mukavasti mietitty erilaiset paikat ja mahdollisuudet uimiseen ja auringonottoon. Huonesiivous toimii kohtalaisesti. Hotellin vastaanotossa oli yksi miellyttävä asiakaspalvelija, muut ammattitaidottomia. Ruoka oli hyvää, mutta oli järkyttävää nähdä, miten paljon esimerkiksi venäläiset aiheuttivat ruokahävikkiä.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Wael

Hotel is amazing
I plan my vacation in this hotel every year
Best hotel and best service.
Nothing i dislike about this hotel
Everything was perfect in my last stay.

Leisure Family_with_children

4/10

Poor

22 May 2025

Muhammed

In general, the service quality and food of the hotel is not good at all. 4. I came to this hotel once. But the same things never change. The quality has dropped a lot.

Leisure Self

10/10

Exceptional

20 Oct 2024

Muhammed Hafizur

Very good for what we were looking for.

Leisure Family

2/10

Poor

22 Sep 2024

Ilhay

Kapasitesinin çok üstünde müşteri alınmış ama buna rağmen personel eksikliği fazla yemek almak çay almak için kuyrukta bekleniyor temizlik hijyen kurallarına dikkat edilmiyor. Yemekler konusunda çeşitler çok fazla ama lezzet sıkıntısı var. Içeçekleri çok kötü alkolden fazla su var içinde daha saymakla bitiremeyeceğim çok kötü bir tatil ve otel tercihi oldu benim için

Friends_and_family Family

10/10

Exceptional

14 Sep 2024

Sinan

Nice hotel, good service,tasty an various food and cleaning very good. A lot of amenities for children. Great for families and couples

Leisure Friends

6/10

Pleasant

01 Sep 2024

Hanifi Eray

First night: Our room had several issues. The air conditioning wasn’t working, and the room was freezing throughout the night. Additionally, the toilet flush had problems.

Second night: Our room was changed, and we appreciated that.

Overall experience:

•The hotel was extremely crowded, with lines everywhere. It took around 15 minutes to get the main course, and the food options remained the same throughout our stay. Getting meals took almost 30 minutes.
•The pools were dirty and not well-maintained, which was unhealthy.
•On a positive note, the seaside was amazing, and the shows were quite enjoyable.
•Unfortunately, the bars were not clean.
•The tea and coffee machines were of poor quality, and the selection of non-alcoholic drinks was very limited.

Leisure Family

10/10

Exceptional

17 Aug 2024

Ünal

Her şeyiyle güzel bir konaklamaydı

8/10

Excellent

30 Jul 2024

Buthaina

Nice big hotell for family but no relax

Amazing staff, nice hotell but very big so you cant find relax if that you want. Guesta from all the world with different background, culture and class. You will enjoy the hotell, but gests are not so respektfull. It is not the hotell problem. If you want to relax and get a hugh class vacation it is not this for you, becasue of guests chaos.

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Semih

I lıke anımatıons , foods, pools, room , kıdclub and all of The staff

Leisure Family_with_children

2/10

Poor

28 Jun 2024

alaa

الادراه فاشله

هذه هي المره الثالثه التى اقيم فيها فى هذا الاوتيل
الشىء الجيد والممتاز .مكتب الاستقبال للفنده كلهم متميزين ومتعاونين يستحقون الكثير من الاحترام
اما الفندق ذات نفسه للأسف مستواه يتدهور الي مصاف فندق ثلاث نجوم .
المطاعم والماكولات أولا غير مافيه وكثيرا ما تجد فتره
انتظار كبيره لكى تاخذ طعامك خصوصا العشاء والغداء
حموده الطعام سيىء وغير متنوع والخامات المستخدم خصوصا في الحلويات سيئه للغايه
الحق ان الاداره فاشله بمعنى الكلمه هى توفر بعض المال وتجعل الفندق في الحضيض

Friends_and_family Family

10/10

Exceptional

29 Sep 2023

Inna

The property is very nice

Leisure Family

10/10

Exceptional

18 Sep 2023

Akhlaq

Great hotel excellent hotel and amazing food

Partner

6/10

Pleasant

07 Sep 2023

Mahmoud

We stayed for 5 nights as a family with two little children. the room was spacious and comfy with good a/c. Location was good and the view on pool and sea was fantastic. The hotel has a nice kids play zone and also a teenagers zone for interaction and activities where dedicated babysitters take care of kids and organize different activities for them. Also, two pools for kids make a nice variation.
However, the hotel is very noisy and crowded, and their taste in music is very bad, no lounge ambient music, just loud beats and drumming like crazy most of the times.
At any meal time you have to wait in long lines to get a couple of slices of pizza. Food was average with low to medium quality. Lots of drinks. After dinner they organize disco party for kids!!! which continue for an hour till 9pm, and then there is adult shows (which in my opinion are not suitable for little kids) and they stay until 11pm, and after that the loud noisy partying continues for disco and beat dancing until midnight. Such environment is not suitable for infants or kids below 12y.o. In fact this routine had destroyed our family habit of organized early sleep at 9pm for our kids to a degree when we went home it was hard to go back on track with our kids. So, my recommendation: if you love the noisy and all-time bustling and loud environment then the hotel is super, otherwise, you may want to stay away from it.

Leisure Family_with_children

4/10

Poor

03 Sep 2023

ANAM

Very bad service
Bad food

Friends_and_family Family

10/10

Exceptional

24 Aug 2023

Wael

My best hotel

Leisure Family_with_children

10/10

Exceptional

16 Aug 2023

Onder

Excellent but uncontrolled smoking almost everywhere. People are smoking everywhere included around kid’s pool (i talk about open areas but though most of the smoking areas are only one side open under a ceiling )
We spoken with customer relations but what can they do? People are taking ashtrays (hundreds of hundreds ashtrays hotel giving them eveywhere) blowing smoke through kids at around kids pool and shows and beach or literally almost everywhere.
Apart from this issue everything was excellent. Good food, good facilities, nice rooms, excellent staff.. Worth for value.

Leisure Family_with_children

8/10

Excellent

13 Jul 2023

Halit

Goed!

Goed en netjes

2/10

Poor

16 Jun 2023

homayon

A hotel that has no blankets for guests. Room with no balcony and faces a solid wall . Wait 15 minutes to get an omelette

Business_and_leisure Family_with_children

2/10

Poor

16 Jun 2023

homayon

Extremely rude staff. Rooms looked at a solid wall that hotel calls land view. Dining room is operated like a soup kitchen. I have been to many resorts in turkey. Never experienced anything this horrible

Leisure Family

2/10

Poor

15 May 2023

anowar

The hotel has no air conditioning
We talked to them about it no one has been able to help us
Didn’t sleep well..very disappointed

Business Partner

8/10

Excellent

23 Oct 2022

Lorena

A very big compliment to the staff, everyone was friendly and dedicated. The food was varied and good. The Mini Club is really excellent. The pools, water slides and pier had a lot of fun to offer, it was never boring. Everything was also very clean and it smelled good everywhere. So you could feel good all around.
The following is not a criticism of the hotel but of the main clientele: if you were brought up to respect the rules of respectful coexistence, it helps if you avoid the elevators (climbing stairs is healthier anyway) and if you do not eat until shortly before the end of the buffet times. Believe me, this will save you a lot of frustration.
And here's a little criticism of a presenter of the Michael Jackson Show: I'm sure it wasn't meant maliciously but just thoughtlessly. With a little empathy you could have correctly interpreted the tortured smile of the Colombian dancer after you had called her a \"chocolate girl\". But unfortunately you didn't but directly put one more on it with the designation \"caramel girl\" for the next dancer. Try to refrain from such flat jokes in the future. You are likeable and do a good job anyway.

Leisure Family

10/10

Exceptional

25 Aug 2022

Ahmad

Pool and restaurant were good

Leisure Family_with_children

2/10

Poor

22 Aug 2022

Tahar

Horrible

4/10

Poor

06 Aug 2022

Aviad

Disappointing

When we arrive the hotel the air condition in the dinning room wasn't work, we ask to turn it on but we got an answer it doesn't work.
Rooms design are very old, mattress are very hard, bath border very high - doesn't comfort for disable peoples.

When we needed to checkout the reception ask us to pay 20euro per towel card we lost, after ask him to check all towels are in the room, he said this is the policy - so I pay since we needed to go.
My friend doesn't give the all cards and he didn't asked to pay.
This was the bottom line from point of view of how service shouldn't look like.

Disappointing.

Friends_and_family Family

6/10

Pleasant

01 Aug 2022

Mohamed Cherif

Medium Hôtel

I was in this hotel for only three days, with family and children, the hotel have good potential, the food was correct, especially the breakfast, the room also acceptable, animation not that good during the day but awsome by the night time, the irish bar very nice. The thing is there were too much people, in overall a nice hotel but no more.

Friends_and_family Family

10/10

Exceptional

18 Jul 2022

Salimeh

I highly recommend it to the family but not to the a couple as a lot of children are around and make a lot of noise.

I had a great experience.

Leisure Friends

4/10

Poor

14 Jul 2022

ERDAL

This hotel is 5 star day care , and if you decide to stay here get ready for line wars!! Lines are everywhere

Leisure Family

8/10

Excellent

08 Jul 2022

AYVER

I like everything about this hotel,

Leisure Family

6/10

Pleasant

05 Jul 2022

Osama

Poor internet, bad A C, room service not good.

Leisure Family

10/10

Exceptional

04 Jul 2022

Ekrem

It was great time

Family_with_children

2/10

Poor

11 Jun 2022

Aziz

Bed was uncomfortable AC was not working after 2 hours,every 2 hours you have to wake up and restart your AC that’s terrible….I asked them to change my room ,they said they will change bed and fixed AC , they changed bed but nothing was changed the same thing brought the same bed . Also AC thay said fixed it . They didn’t…..

Leisure Friends

4/10

Poor

30 Oct 2021

Hisham

Disappointed

Leisure Family_with_children

2/10

Poor

15 Sep 2021

Omid

This hotel is horrible!

Leisure Family

6/10

Pleasant

13 Sep 2021

siamak

For me not a 5 star hotel , hotel is dated but it’s clean , beach area is very small ,food is ok but limited

10/10

Exceptional

12 Sep 2021

Neslihan

Otel olanakları fiyatına göre cok iyiydi

Partner

10/10

Exceptional

12 Sep 2021

Yasemin

Cost -efektif,fiyat performans,yemeklerini beğendik

Friends_and_family Family

6/10

Pleasant

03 Sep 2021

Verified traveler

A fuir

Très très déçu c'est ma 3ème années dans cette hôtel mais certainement la dernières années,
Aucun sourire de la part du personnel,vraiment désagréable et la propreté je vous en parle même pas si vous souhaitez voir du personnel agréable et souriant fuyez cet hôtel ils sont vraiment mais vraiment pas aimable

Friends_and_family Family

6/10

Pleasant

01 Sep 2021

Ahmad

The smokers hotel ...

1-This hotel is smokers friendly where you can smoke in almost everywhere and no stictions.
You can somke between family and kids in the pool area, sea area and in the while seeing the shows.

** You, your fmaily and your kids will not breath a fresh air but the will breath smokes CO, CO2 .. etc.

2- This hotel not following the Food Safety Hygiene nor vegetarian friendly .. how?
A: Pasta Cooking pans not washing and properly clean after cooking (meat, chicken or after Alcohol .. etcs) whey only swab the pans by used towels!!!

3- Restauarnt staff being angery once they don't understand you or if you have a special request such in burger section, doner or pasta

4- repeated food selections

5- bed matters was useless and uncomfortable.

6- The shows here only dancing show not like the others where you can see migical show .. fire show .. circus .. etcs

One big Advantage honsly i would like to introduce:
They have a very nice Kids Club and nice staff .. your kids really will enjoy it
Comparing with other hotel .. this hotel has the best Kids Club in Antalya

Friends_and_family Family

10/10

Exceptional

29 Aug 2021

YANA

I propose to improve the work of the eating area in the main restaurant.
Smoking must be allowed only in designated areas

Leisure Family

10/10

Exceptional

24 Aug 2021

Saman

VIP

Excellent hotel VIP the food is fantastic pools excellent on the beach swimming so good I been there many times and I’ll go back again very friendly staff…

Friends_and_family Family

10/10

Exceptional

20 Aug 2021

Ceçan

Tatil 2021

Çok keyifli bir tatil geçirdik. Her şey mükemmeldi.

Friends_and_family Family

8/10

Excellent

18 Aug 2021

Youssef

Personnel pas professionnel

Super hôtel hormis le personnel de l’hôtel pas professionnel du tout.

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Yasin

Agréable

Agréable sejour

Friends_and_family Family

8/10

Excellent

05 Aug 2021

Abdurrahman

Çok başarılı otel,

Tahminimden açıkçası çok daha iyi bir otel ve tatil yaşadım. Alanya deniz dalgalı ve taşlı diye çok tercih etmiyordum. Fakat bu handikapları otel, mükemmel bir iskele sistemi ve hilal şeklinde plaj ile çözmüş. İskelede yüzlerce yatak ve şezlong sayesinde vaktini iskelede geçirerek güneşlenebiliyorsun ve taş, çakıl derdinden de kurtuluyorsun. Yani bence denizi havuz galine getirmiş. Havuz bir kere bile girmedim ben açıkçası. Havuz hem çok kalabalık, hem çok gürültülü hem de ben havuzların genel oltaya hijyenik olduğunu düşünmüyorum. Bu otel de havuzun çok yoğun olduğu için daha da sıkıntılı olabilir. Çocuklar için Aqua su çok başarılı değil malesef. Ama bu da bizim için çocukları denize yönlendirdi. Yemekler iyi, animasyon 1-2 gece çok dah iyiydi. Gece iskelede disko konsept geceler yapılmasına rağmen çok başarılı değil. Temizlik güzel, sorun yaşamadık. Otelde peçetesinden,” otel odasına, duşluktan tuvaletlere kadar malzeme genel olarak üst kalite. İnternet çok iyi. Odalar geniş, hizmet iyi.

Friends_and_family Family

2/10

Poor

05 Aug 2021

Ali

The worst 5 star hotel

I took my family to this hotel and I could whole heartedly say it was the worst stay ever. After suffering for one night and not getting the rooms I had booked the full family got ill. The hotel was dirty and was sticking of sewage. The staff were extremely unfriendly and very impolite. The stay was a disaster. This was the first time I honestly come back from a holiday happy leaving a place and looking forward to go home.

Friends_and_family Family

8/10

Excellent

31 Jul 2021

Shahid

7 days in Orange County Hotel

We stayed there one week. Everything was well organised. Room was not in its best shape but spacious and still ok 👌
Our kids enjoyed very much. We liked cabins on peer, which offers privacy.
We were amazed to see the food variety but were disappointed to see the quality. The food at our stay at 4 star hotel was better than this 5 star hotel 🏨 . So apart from food, it was well worth to stay and enjoy the time there.

Friends_and_family Family

4/10

Poor

29 Jul 2021

Verified traveler

Service was terrible, public bathrooms were very dirty- control sheet shows it had been cleaned every 4 hours! Food and beverage service was very amateur. Long lines everywhere. Employees were unhappy and not friendly. Even while serving food, they were chit chatting with other employees and ignoring the guests. No server took any kind of initiative to see if the guests are doing okay or need anything else.

Leisure Family

10/10

Exceptional

22 Jul 2021

Sule

Mükemmel

Eski yorumları okuyarak otele düşük beklentiyle gitmiştim fakat tam aksini deneyimledim çok mutlu ayrıldım. Hem kum plajı hem kocaman bir iskelesi olması şahane, asla şezşong problemi yaşamazsınız, benim için tatil demek deniz demektir büyük oranda zaten mavi bayraklı koy metrelerce altını görüyorsunuz denizin. ramada, sheraton, hilton, crystal otelleri gibi birçok zincir otelde konakladım yemekler her zaman çeşitli olurdu ama lezzet bulamadığım olabiliyordu yemekler inanılmaz lezzetliydi, müşteri memnuniyeti ön planda ben hiçbir çalışanla problem yaşamadım herkes güler yüzlüydü. Bayramın ilk günü Türk misafirlere yapılan eğlenceye bayıldım seneye konaklamamı sırf bu yüzden bile bayrama denk getirebilirim:) otelde vakit geçirlecek alan genişliği tatmin etti. Pastanedeki kahveler ve Makarnalar çok güzeldi. Animasyon beni çok cezbeden bir şey değildir normalde ama akşam izlediğim showlar kaliteliydi. İskeledeki eğlence çok güzel ama dj listesini biraz güncellemeli:) otelin benim için problem oluşturmayan ufak aksaklıklarından bahsedecek olursam, 2093 numaralı odada konakladım klozet musluğu bozuktu düşüyordu biz hiç aramadık arasak yapılırdı eminim odanın karşısındaki asansörün aşağı tuşu da arızalı onu da bildirmedik bir de kendi otoparkı olmaması beni başta endişelendirmişti ama 1 kez biraz bekledim onun dışında vale arkadaşlar hiç mağdur etmedi. Eylül sonuna tekrar rezervasyon yapacağım, seneye de buradayım bu hizmet artarak devam etsin lütfen tek temennim bu:)

Friends_and_family Family

10/10

Exceptional

18 Jul 2021

Verified traveler

Ultra inclusive - can't be better than this

8/10

Excellent

16 Jul 2021

Verified traveler

Must come back again

Leisure Family_with_children

2/10

Poor

05 Jul 2021

Verified traveler

The only good thing about this hotel .

Our stay in this hotel was terrible, first they made my family and i wait about one hour till we checked in , they took extra charge of 66 euro for 5 years old child which they didn’t provide any bed for her to sleep , the receptionist were bad and not helpful at all , they provide us a basement floor without any view and too hot inside the room, which the Air conditions were not working for about 7 hours, we tried calling them they didn’t answer the phone , after complaining several times and going to there receptionist but they didn’t solved the problem and asked us to stay in this heat till morning that they would find a room to change , my 5 years old daughter got heat stroke cause of the heat till we complain to there manager and finally they changed the room but the room was much smaller and didn’t had a bed for my 5 year old daughter to sleep in , the view was almost completely blocked , the room was not clean and I could find insect inside its drawer but the Ac was working ok, we checked out and stayed for two days , they didn’t even compensate for it or return the extra charges they took . The only good thing about the hotel was it’s beach and pools with its breakfast.

Friends_and_family Family

10/10

Exceptional

30 Jun 2021

Verified traveler

Excellent service and dining options.

Leisure Family

6/10

Pleasant

30 Jun 2021

Verified traveler

Ortalama bir deneyim, daha iyisini hayal etmiştik

Otelin genel kondisyonu orta.oda temizliği çok iyi değil.restaurant kapasitesi oteldeki misafir sayısına kıyasla yetersiz kalıyor bazen, aynı büfelerden 2'şer tane konulmalı. Yemek çeşitliliği beklentimin ve daha önceki herşey dahil otel deneyimlerimin altındaydı. 4 gün boyunca farklı bir yemek veya sunum olmadı. Standard tavuk ve et çeşitleri vardı. Hergün birkaç çeşit hindi vardı ki hindi pek tüketilmez. Havuz, kaydıraklar ve deniz kumsal iyiydi. Otelde hiç yeşil alan yok. Sadece havuz kenarı ve kunsal/iskele var. Ayrıca oda kapısı kartı 3. okutuşumuzda açılıyordu sürekli, bir çözüm bulunamadı.

Friends_and_family Family

10/10

Exceptional

06 Nov 2020

mehmet

satisfied

Even though Hotels.com didnt provide sea view alternatives, I paid extra for that at the hotel; we were satisfied with the service they have provided during our stay.

Friends_and_family Family

10/10

Exceptional

28 Oct 2020

Youssef

Vacances parfaites!

Séjour parfait, rien à dire!

Business Partner

10/10

Exceptional

28 Oct 2020

DMITRY

Замечательный отель 👍

Весёлый, активный отель. Персонал замечательный, особенно молодцы детские аниматоры, детский клуб на высоте, (ребёнок не хотел от туда уходить), в отеле весело и интересно и детям и взрослым 👍 Очень разнообразная и вкусная еда. Мы обязательно вернёмся сюда😉

Friends_and_family Family

6/10

Pleasant

29 Sep 2020

Verified traveler

For a 5 star resort, you would expect better. Apart some individuals staff who have gone out their ways to make our stay memorable, the rest was very disappointing and inconsistent including Management not at the level expected.

Partner

10/10

Exceptional

21 Sep 2020

Mardan

recommended

amazing

Partner

6/10

Pleasant

28 Aug 2020

Imelda

Our first room was 1068, located on the 1st floor. The balcony had a restricted view and when you look out, you’ll be seeing the hotel’s power generators, which are constantly running and noisy. So, having a balcony is no use. The balcony door had a long crack. Bathroom had cleanliness issue. I notified Expedia of this experience and the next day, Elena, the GR on duty met me in my room and assured that I’ll be moved to a different room the following day as the hotel was full on that night. The next day, I viewed the room but it wasn’t as I expected, smaller in size and far away from the main lifts. I spoke to the front of house manager, Mehmet, and he gladly showed me an alternative room on the 5th floor. We’ve moved there for the duration of our stay. We were also assisted by Mehmet, one of the porters, who was very polite and respectful in arranging our airport transfer. Elena arranged anniversary amenities for us in the new room, which was delightful considering this property has over 500 rooms. She provided her mobile number so I managed to communicate to her instantly via WhatsApp. Thank you to all the staff, who I mentioned that really made a difference to our stay. For improvement: over crowding in the main restaurant must be controlled especially with the current COVID-19 situation. It felt so chaotic & the food too oily. Housekeeping should improve the quality of cleaning; under the beds if you check, it seems like the floor haven’t been swept for months!

Leisure Family

10/10

Exceptional

24 Aug 2020

Collen

A very good hotel, Family of 5. Fitted into the standard which had one king bed and two singles. Space was ok but we ended upgrading to suite, big yes but the sitting area is where two other beds are. Hotel could do with workers who pay attention and deliver on promises. With us having a baby, asked for a kettle in our room daily and Mehmet at reception who speaks English promised over several says never came despite asking daily. So was Mersul. Very poor indeed. Hotel also needs to cater for non smokers. People smoke everywhere anywhere, every outdoor table has an ashtray. Hotel needs designated smoking places. People smoke by the pool on sunbeds, by the beach, in restaurent, in animation areas. Very inconsiderate. They just sit next to you and light up, no concern or welfare of others. Hotels seems to have no policy on smoking or where to smoke. Totally inappropriate in 2020. Also guests from other Countries, Russia, Ukraine etc, do zero social distancing despite markers on floors etc being everywhere.

Friends_and_family Family

8/10

Excellent

11 Aug 2020

MAALI

Quiet and worth the money you can pay !!!

In general a very good resort !!
This is my second trip to Orange County Resort from last summer !!
Every thing was close to be very good and the one thing must be changed is the main restaurant !!
It is very uncomfortable to have dinner outside in the balcony while humidity and hot atmosphere were very high !!
A lot of thanks to all workers in every sector for their welcoming us !! They all were very kind and helpful !!
As a resort there are no wide green areas and flowers !!

Friends_and_family Family

6/10

Pleasant

30 Oct 2019

Verified traveler

Good amenities and you get what you pay for. Service is poor, drinks are weak, food is below average.

Arcade is not free.

Leisure Partner

2/10

Poor

21 Oct 2019

Jas

Staff are really rude, especially the reception staff. Wasn’t helpful in the slightest was disappointed from the moment we got into the hotel. We would have rather have spent the money on a different resort. The room wasn’t clean on arrival and mini bar was empty. The pictures of the hotel sell dreams comparing to the reality!

Leisure Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Everything was perfect
Specifically their food ,swimming pool etc
Thank you expedia

Leisure Partner

6/10

Pleasant

01 Oct 2019

Verified traveler

Stuff in restoraunt was excelent, they are doing magnificant job. Hotel is well organised, they have everything that is needed. Reception is pretty crowdy though, there are always lines. Reusibles in a room were not replaced/added in 7 days period. At first we got terrible room, with open balcony that is also enter to a room, with terrible sound isolation. They replaced our room next day.

Leisure Family_with_children

10/10

Exceptional

22 Sep 2019

AlanAzad

i liked everything but we need more activities with smiling

Leisure Partner

10/10

Exceptional

13 Sep 2019

Verified traveler

Everything was good, pool activities were fabulous.

Leisure Friends

10/10

Exceptional

13 Sep 2019

Verified traveler

Due to last minute reservations we stayed in 3 hotels during this week-long trip, this was by far the best value for the money even though it wasn’t the most expensive hotel of the trip. Professional entertainment by outside troupes, flyboard show alone was worth the stay.

Friends_and_family Family

8/10

Excellent

12 Sep 2019

Jyldyzbek

Holiday trip to Orange county resort hotel

It's a nice hotel a bit dated maybe I would rated as 4 star. Swimming pool was excellent also entertainment was good. Food its ok almost similar every day. Reception staff not so friendly need more smile and welcoming to holidaymakers.
Overall we enjoyed staying.

Family

10/10

Exceptional

07 Sep 2019

Oro

Excellent food. Nice activities during day, good parties at night and a good kids club.

Leisure Family_with_children

8/10

Excellent

05 Sep 2019

Baraa

Good facility bad service

Everything was great , specially the food and the swimming pool except for room service and general service from the staff was bad and late

Friends_and_family Friends

8/10

Excellent

01 Sep 2019

Raj

Plenty of food variety. Bed was not as comfy as the 5* standard. There is so much focus on food it would have been nice if they make the room more comfy and presentable as the star rating they advertising. Overall it was good.

Leisure Family_with_children

8/10

Excellent

30 Aug 2019

Verified traveler

Nice hotel with Great staff.
They need to have activities for teenagers and not just kids/adults.

Leisure Family_with_children

6/10

Pleasant

29 Aug 2019

Verified traveler

Great food ,very loud music all the time, mildews in the swimming pool and bathtub , poor housekeeping service and with all inclusive service is not all inclusive, for corn offered I had to pay 3€, alcoholic beverages after midnight also. I believe there is a better resorts at the area

Friends_and_family Family

4/10

Poor

28 Aug 2019

Rasha

So bad stuff and so dirty and everything closed so early

Friends_and_family Friends

8/10

Excellent

26 Aug 2019

Verified traveler

Check in was not organized as only one person at the reception spoke english.

Leisure Family

4/10

Poor

25 Aug 2019

Verified traveler

Its not what it’s advertiser like. It’s no t4 star by any standards. It’s more a low cost mass produced facility for families with children. We had a room on bathe second floor Andy there were no lifts. Bags had to be carried up 2 flights of stairs. There were no towels in the room- something I have never in all my experience come across. You have to go collect a token to get towels and after bathing walk back a trek to return or they Would charge you. We somehow managed a nights sleep and checked out early the following morning and checked into Crowne plaza although we had initially booked for 3 nights. We lost the one nights coat of course but we could not bear that place!!!

Leisure Partner

10/10

Exceptional

24 Aug 2019

Saman

Very nice food

Friends_and_family Family

10/10

Exceptional

24 Aug 2019

Saman

Nice food

Friends_and_family Family

10/10

Exceptional

22 Aug 2019

Albert

Excellent place to spend with family

Friends_and_family Family

8/10

Excellent

16 Aug 2019

Abdelaziz

Just i want know. Why they charge me 200 TL extra?

They charge me 200 TL extra at check in without any reason, just they told me either to pay or you will not given your room, food was so delicious and the staff are so kind and helpfull.

Family

10/10

Exceptional

06 Aug 2019

Aysha

Good resort ,nice food and lots of desserts ,and kids pool is also good

Leisure Family_with_children

8/10

Excellent

01 Aug 2019

Verified traveler

we had good time there. The hotel was very good, presented variety of food.

Leisure Family

10/10

Exceptional

31 Jul 2019

Geries

Good amenities. Variety of food and nice pools and beach

Leisure Family

8/10

Excellent

26 Jul 2019

Verified traveler

Location is far from airport, around 1 hour and fifteen minutes, food is excellent, facility is very good as it includes big pool, gym and water slides which is suitable for kids
The only issue is room air condition was not good but we stay one night only

Leisure Family_with_children

6/10

Pleasant

26 Jul 2019

Mohamed

Not ideal if you want a quiet hotel

Lovely Hotel. Asked for a quiet room and got a seaview room but had loud music until 12 am. But reception staff were great and changed room to the front but traffic noise was just as bad but not hearing boom boom and DJ every 2 seconds we coped with it. Food was very similar every day so was getting a bit bored.

Family