American Heritage Inn

4/10

Poor

03 Aug 2026

Brenda

When you walk in the first door the smell was overwhelming.

10/10

Exceptional

26 Jul 2026

Kenneth

Air conditioning was good left before breakfast

2/10

Poor

26 Jul 2026

Mike

I arrived Thursday afternoon and was not informed of any issue at the hotel - checked in as normal. Then as leaving for dinner with some friends another guest was asking if our hot water, ac or tv worked? Because his did not. We went to check our hot water and it was out for the whole building. They failed to give us a warning about the system being broken and did not give a proper update until a majority of guests complained. It wasn't fixed in the time of my stay over 3 days. Unacceptable. I had to ask for more clarity about the situation and was told I could use the pool to wash off because the owner would heat it to 86f. I thought he was kidding. Unacceptable behavior. Get a emergency water service technician out to fix it overnight or next day. Pay the fee - make your guests happy. Not that hard. After complaining I was only offered a 15% reduced rate. I believe it should have been 50%. Do not book your stay here.

4/10

Poor

25 Jul 2026

Daniel

Boiler broke and there was no hot water.

4/10

Poor

25 Jul 2026

Benjamin

Hotel was not well kept. Boiler did not work so there was no hot water for showers for over 2 days. Sheets were dirty. I would not recommend staying here.

6/10

Pleasant

25 Jul 2026

Craig

They did not have hot water. So if you like a cold plunge shower it was good

4/10

Poor

24 Jul 2026

Alicia

The hotel is very outdated. The rooms are small and have a distinct old musty smell. The breakfast room smells so horribly that you couldn’t even eat any of the very limited choices for breakfast. The staff was not accommodating at all when we ran out of toilet paper and the water in our room, never got hot. The TV was so teeny tiny and most of the channels on the TV didn’t work just about the only thing that did work in the room was the air conditioner.

2/10

Poor

21 Jul 2026

Kamilla

My reservation was canceled by your staff due to no hot water once I arrived

Self

8/10

Excellent

09 Jul 2026

Carolyn

The room is large, basic and clean. The bed was comfortable. Breakfast was free but minimal. But the price was right

Partner

6/10

Pleasant

28 Jun 2026

Hickory

Breakfast is a \"cold\" style breakfast besides the waffle maker... ex: cereal, milk, bananas, oranges, pastries and yogurt.

Indoor pool was open and clean.

Partner

8/10

Excellent

28 Jun 2026

Carrie

Bed was extremely comfortable. Shower pressure and water temp was wonderful. Temperature inside the hotel was hot, once we got in the room and turned the AC on it cooled off and was comfortable. Breakfast wasn’t very diabetic friendly. No elevator. Did like the secludedness.

Partner

2/10

Poor

25 Jun 2026

Jesse

Very dirty and smelly place

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Jason

I truly enjoyed my stay. The room was cozy and comfortable, it's a very quiet area convenient to stores and food. There's a walking trail behind the hotel, and indoor pool. Staff was very friendly and eager to help at every turn. If I'm ever near Portland, MI again I'll definitely stay here.

Self

10/10

Exceptional

16 Jun 2026

Wesley

Nice place to stay. Room was clean and stocked with everything I needed. Great value for the price.

Self

6/10

Pleasant

15 Jun 2026

Marilynn

We stayed for 3 nights. Our room was not checked for clean towels, coffee, toiletries, etc during our stay. Breakfast was very minimal and was not replenished. We went to the room about 7am. Bagels and muffins were gone, there were 3 mini muffins, some cold cereal, and a couple bananas. It was difficult to talk to staff as I saw very little of them. We won't stay there again.

Partner

6/10

Pleasant

29 May 2026

Jeremy

Tired and dated hotel with very basic breakfast

Self

10/10

Exceptional

25 May 2026

Susan

The room was very clean. And the bed and pillows were wonderful!

Family

10/10

Exceptional

19 May 2026

Heather

Bed was comfy and the property was quiet at night. It was very clean too.

8/10

Excellent

04 May 2026

Paul

The room was too cool for the cool outside temperature so I switched the heat on at 67
Degrees and that was a comfortable temperature. The breakfast was a waffle griddle it was okay.

Partner

10/10

Exceptional

04 May 2026

Gregory

Although an older property, it was very clean, had all the basic amenities needed, and an overall great value. Only recommendation would be better pillows.

Family

6/10

Pleasant

03 May 2026

Christine

breakfast could be better more of a better selection with meat and eggs

Partner

10/10

Exceptional

03 May 2026

Mike

Breakfast was ok maybe sum bacon or a meat would have been ok other then that ok

Family_with_children

8/10

Excellent

03 May 2026

Lisa

Very comfortable and quiet, nice pool

Friends_and_family Friends

10/10

Exceptional

03 May 2026

David

Clean and comfortable! Great night’s stay.

Family

6/10

Pleasant

03 May 2026

Pat

Room was okay; there were hairs in the shower and in the shower walls. Bfast was mediocre at best with the selections. Staff was friendly. They proudly had a rating sign posted on the front doors showing their 8.4 rating from 2014–I think it’s time to take that down as it’s not relevant and was 12 years ago. Heater did not work well and room was cold night.

Self

10/10

Exceptional

02 May 2026

Hickory

There was no hot breakfast other than waffles. The coffee you could see through other than that , there was fresh fruit and cereal

10/10

Exceptional

24 Apr 2026

Steve

Very quiet place. Staff were very friendly and helpful. I would definitely stay here again.

Partner

6/10

Pleasant

18 Apr 2026

Jennifer

The room appeared clean when I first walked in; however, I soon discovered a very long black hair right in the middle of the shower wall. It was very prominent and immediately visible once you entered the bathroom. I'm not sure how housekeeping missed that. Later in the evening, I also discovered thick layers of dust on the lamps and light bulbs. The hotel does offer breakfast but there's not much to it. They do have a one waffle maker, a basket of fruit, and a few other items like toast and pre- wrapped muffins. The bed was just average regarding comfortability. The hotel was quiet though.

Self

8/10

Excellent

11 Apr 2026

Matthew

Room was good, mattreses were hard as usual for most hotels. At least this one offers a room with two queen size beds and has a breakfast. Pool was too cold to use even though it is indoors.

10/10

Exceptional

11 Apr 2026

Jennifer

Large rooms. Safe area. Clean/newer carpet. Comfortable beds.

Self

10/10

Exceptional

09 Apr 2026

Tom

It's an older facility, but well maintained. The Staff is kind and curtious. Everything is clean. The bed was confortable and the shower hot.

Self

6/10

Pleasant

29 Mar 2026

William

No much of a selection, 2 pastries, 4 slices of bread. They ran out of waffle mix, coffee cups. The guy behind the counter had pajamas on. No kidding. They were supposed to open the breakfast but opened it up at 6:35. Looks like they just woke up.

Family

10/10

Exceptional

06 Mar 2026

KATHLEEN

Not easy to get to. It’s behind several businesses but nice hotel.

Partner

10/10

Exceptional

01 Mar 2026

Karen

Room was great - had an issue with the TV, went to the desk and told them, he was friendly and had it fixed fast. Clean and friendly inside and out.

Partner

10/10

Exceptional

14 Feb 2026

Dana

Friendly staff and cozy room. Fine breakfast.

Business

10/10

Exceptional

13 Jan 2026

Paul

The room was very clean and the manager was very nice from checking in and throughout our stay. Looking forward to staying there again.

Leisure Partner

2/10

Poor

15 Dec 2025

Paul

Most often No one at front desk .
Dingy appearance
No accessible outlet to charge a cell phone near the bed.
Way over priced .

10/10

Exceptional

06 Dec 2025

Eric

The place was clean and comfortable.

6/10

Pleasant

09 Nov 2025

Karen

I did not try their breakfast
Older hotel. I thought the cleanness was ok for an older hotel. The beds were not the best for me. I thought the cost was to high for the condition of the hotel, but it is the only hotel in the town so you are kind of stuck

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Jordan

Loved this place quiet and clean great staff. Thank you for a wonderful night

Self

8/10

Excellent

02 Nov 2025

Michael

The room was clean and I was greeted by a very polite and kind gentleman working the desk. I would stay again.

Leisure Self

10/10

Exceptional

28 Oct 2025

Tammy

Very clean, friendly staff. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

James

Very Quiet.

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Todd

Smelly carpet in room, and bed squeaked with every little move. Did not sleep well. Breakfast ended at 9:00am instead of 10:00am.

Leisure Family

4/10

Poor

07 Jun 2025

kristin

Pool bathroom was very dirty, paint peeling, no appropriate safety equipment, no towels, bed was super hard and pillows were poor at best

Family

8/10

Excellent

01 Jun 2025

Paul

Everything was great.
The only thing that needed attention was the electrical outlet in the bathroom did not work.

Leisure Partner

6/10

Pleasant

18 May 2025

Verified traveler

It was okay. For the price I was expecting a little more. It was clean, just very outdated and pool area appeared to be falling apart. Served its purpose for a quick overnight baseball trip.

10/10

Exceptional

06 May 2025

Susan

The drive way to the motel is hard to find and has potholes in it. The room was clean, although the blanket on the bed had a burn hole in it and the sheet was worn very thin. The refrigerator worked fine, along with the air conditioner and microwave. There were no safety bars for the bathtub/shower. It was very quiet and staff was friendly. Breakfast was minimal and not diabetic friendly.

Business Family

10/10

Exceptional

05 May 2025

Joey

Very clean everywhere. Friendly staff, very comfortable bed.

Business

10/10

Exceptional

03 May 2025

Leah

The room was very clean and comfortable.

Friends_and_family Family