Name: Baymont by Wyndham West Plains
Address: 1605 Imperial Dr, West Plains, 65775, US

10/10

Exceptional

03 Aug 2026

Patience

Clean -easy check in- free parking and a awesome pool

10/10

Exceptional

03 Aug 2026

Dan

Nice place to stay while on the Ministry field.

4/10

Poor

21 Jul 2026

Kathy

The bathroom had toothpaste spray on the mirror, urine on the toilet base. One bath towel and two hand towels....no washcloths .I dried off using a hand towel. The room smelled very musty. The breakfast was good , scrambled eggs, biscuits , gravy, sausage,waffles, juice, cereal, apples and yoghurt and bagels and toast enough to satisfy anyone. Desk clerk at checkin was nice. No one was at the desk at checkout.

Partner

10/10

Exceptional

20 Jul 2026

Victoria

Rooms clean and ready for us. Staff helpful
Pool clean and enjoyable. Good location

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Richard

good

Family

8/10

Excellent

17 Jul 2026

Renee

I was disappointed there was not an elevator . having had a stroke an elevator would have been helpful.
Otherwise, my day was tolerable. I could deal with a few hairs that I found.No bed bug. Economical!!

Family_with_children

2/10

Poor

16 Jul 2026

Marquita

Front desk girls had T shirts on that had holes and stains on them and spandex shorts. They had their hair pink, not friendly at all. Done the bare minimum of work. Had to ask for wifi password because they didn't give it to us. If she wasn't on her cell she was out front smoking. The hall smelled like weed. I think the manager or owner was there and if that was who that was he had shorts and a tang top on. No soap in shower dispenser. Grass all in the rock so called flowerbeds. No welcoming pride at this place whatsoever. I travel a lot and never seen front desk clerks dress so nasty, but if that guy in shorts and tang top was the manager i can see why. Not a good look for Wyndham. Would never recommend. Other people complaining about appliances not working.

Partner

6/10

Pleasant

06 Jul 2026

Jesse

Property is dated and worn-not the cleanest. Common areas were warm and humid like AC was struggling. It did feel better in the morning upon checkout. The first room we were put in was dirty, smelly, and very hot. They did move us to a different room and that was better. The room temperature did adjust with the AC. The beds were decently comfortable and the shower was hot and had a few variable settings.

Family_with_children

10/10

Exceptional

04 Jul 2026

Peter

Clean room

Family_with_children

10/10

Exceptional

03 Jul 2026

donald

Probably the nicest desk clerk I’ve met. Very helpful.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Nathan

The front desk clerk female was not nice at all. Felt like I was bothering her when I asked a question. The male clerk was nice. Disappointed the beverage center was out of service for breakfast. Nice room and amenities.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Gina

I had to stay at this hotel several different times due to the illness of a family member. Each and every time I checked in, I was always well treated. Great customer service and clean property.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Heather

Not very clean but overall ok just not for the money. Breakfast was small crowed and not the best. The night we arrived back to our room we could smell the use of drugs from front desk area. Weird noise all night like an air compressor on and off. Scary in some ways but we survived but I would not stay again. The parking lot area and all made us wonder and question safety. Again not horrible but wouldn’t stay again.

Family_with_children

4/10

Poor

26 Jun 2026

Rachel Daniel

Room was very clean but the rest of the hotel seemed grungy and cared for less. My bedding was great but the rest of the facility took away from my room experience.

4/10

Poor

23 Jun 2026

Edward

We stayed at this property last year. It was dated at that time, but clean. This stay, it was even more dated. And the room was not clean at all. We cancelled another upcoming reservation. We will not stay at this property again.

Family

10/10

Exceptional

22 Jun 2026

Alisha

Great place to stay

Partner

4/10

Poor

22 Jun 2026

Ed

Not very clean

Partner

4/10

Poor

21 Jun 2026

Lynnette

Front desk staff at check in was friendly. Although the hotel was “non smoking”, the first floor of the hotel reeked of marijuana the instant you came in the side door. The smell intensified to the second floor at night. The indoor pool was freezing cold to the point no one used it (we tried briefly). There were bugs floating in the pool (again, indoor) and long hairs clumped at the bottom. We had to ask for pool towels. They were still cleaning the rooms when we checked In at 730pm. Room was not clean but useable. Hairs in the bed, tub and floors were dirty in corners. Pet friendly but dogs barked through the stay. Outdoor trash cans were overflowing. Would not
Stay here again.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

JESSICA

Walking in checking in was great. We got to our room. We had the double queen, pet friendly non-smoking room. However, we were almost out of toilet paper and we didn’t have enough towels for the guests that were with the party. OK fine. I went to the front desk they helped me out with that situation. Then we decide we’re gonna go sit in the hot tub and maybe jump in the pool. The second we walked in it smelt like an aquarium you couldn’t smell chlorine. I don’t know if they use salt or what. But the pool was ice cold you could see LG and mold. We went to the hot tub now that was hot, however, there was things floating around there. I didn’t have a clue what they were. There was a big gigantic hairball sitting next to it. The day we were supposed to leave we woke up to go have breakfast. Luckily there were three bagels left for us. There was no other really any other food that we could maybe eat or that we wanted to eat. Now I understand why you have to pay $15 for your pet in a pet friendly room but if that’s the case, you should have an area to where you can take your pets out to and somewhere where you can throw the doggie bag away. I ended up throwing it away in the regular trashcan, which I really didn’t wanna do, but I didn’t really have any other choice.

Pet

6/10

Pleasant

18 Jun 2026

Laura

The hotel needs updating. No elevator available. Only 2 floors, but it's a hassle. There was an old food container left in the room. Curtains didn't cover the bottom part and my room had an extremely bright light. It felt like I was sleeping during the day. Breakfast wasn't bad, but small.

6/10

Pleasant

18 Jun 2026

Monica

No frills hotel. Bathroom definitely needed a morr thorough clean as there was toothpaste splattered on the mirror and dead spiders behind the bathroom door. We left before breakfast so can't speak to the breakfast offerings.

Family_with_children

4/10

Poor

17 Jun 2026

Erin

The shower was nasty, the pool had ticks in it and was not cleaned well, the hot tub was disgusting, the curtains were covered in stains and so was the chair! The AC in the room didn’t not keep up and it was miserable! I would not stay here again or recommend it to friends and family.

Family_with_children

10/10

Exceptional

17 Jun 2026

John

Good spaceclean rooms. Good breakfast

4/10

Poor

15 Jun 2026

Josh

Bed was okay and seemed clean. Shower good. Tub could probably have used a little more cleaning. Towels looked clean. Faucet had a slight drip. Carpet seemed clean.

Desk top was slightly sticky, though possibly more due to old finish wearing off or close proximity to the AC, rather than lack of cleaning.

Armchair was covered in dark stains, which was deeply unsettling. Any motel should be embarrassed to have furniture in that condition.

Breakfast had a decent selection, but the eggs looked burnt which prompted me to go elsewhere.

There were a couple water fountains, but with low flow and poor taste.

Would not stay here again.

2/10

Poor

14 Jun 2026

Grant

Disgusting rooms. Wouldn’t recommend to anyone I like.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Edie

Very helpful front desk staff. Very friendly. Nice hot breakfast clean rooms.

Family

2/10

Poor

12 Jun 2026

Charles

second time we stayed here.after this review I will attempt one more stay. 1st stay-breakfast was not provided. stuff was out but the attendant that was supposed to be setting it out was more worried about what was on her cell phone and sitting at the front counter than restocking the food. Milk was not even lukewarm, it was hotter than that. would not be big problem but with nothing else to eat or pancake mix or syurp for waffels, there was nothing else to eat and had to spend extra money for something we paid for in the cost of staying there.
2nd stay----all the same issues but worse. morning attendant has no care in the world. Night attendant, Cody I believe was exceptional. If there was a issue he attempted to fix it.

Now the biggest problem. Towels, Towels and Towels. for a family of 5 in one room we had 2 towels for everyone to shower and dry at pool because they did not have enough for rooms much less for the pool. wish I would of took my own towels to shower with. thought this was a nice hotel other than what they offer is not very honest. there are some smaller things as well, but not worth worring about.

Family_with_children

10/10

Exceptional

07 Jun 2026

Scott

hOST WAS VERY ACCOMODATING

Partner

10/10

Exceptional

07 Jun 2026

Michelle

The staff were great and the room was nice.

Friends_and_family Family

2/10

Poor

03 Jun 2026

Cindi

This property had the worst mattresses I have ever tried to sleep on. We had 2 double queen rooms, all 4 mattresses had springs that could be felt and the mattresses were very hard. The pillows were nothing but torn up foam. This property is very dated, moldings coming off from around the mirrors, dirt in the corners of the bathroom and a lot of rust on all the faucets. The air-conditioning in the lobby and hallways was broken and had been for sometime according to the employees. The rooms were wet due to all the humidity from the halls and lobby. The pool was so cold you couldn't stay in because the pumps were not working. The hot tub felt like old dish water and smelled like a dirty fish tank. We will not be back and would not have stayed if we had any other choice. Do not recommend!

Family

10/10

Exceptional

28 May 2026

Jarred

Didn’t realize there wasn’t a elevator but the guy working was awesome and helped bring stuff up the stairs and had great service in general service was great

Family_with_children

6/10

Pleasant

23 May 2026

Christine

The bed and pillows were the best I've ever slept upon.
Breakfast selection good with hot and cold options (however the hot food was lukewarm sadly), juice and fruit.
It was a good value.
My only complaint would be that the carpet on the stairs was filthy and in disrepair and there were cardboard boxes with supplies on the floor in guest areas. Also, the hardware in the bathroom was in disrepair, and the corners in the bathroom were cruddy with old dust and dirt. It was just esthetically disgusting. But...the bed...primo...chef's kiss

Partner

10/10

Exceptional

23 May 2026

Beverly Ann

Cody at the front desk was very f pleasant and helpful. He made us feel welcomed!

Partner

10/10

Exceptional

22 May 2026

Jennifer

Friendly staff at check in

Family

10/10

Exceptional

20 May 2026

Frank

comfortable

Pet

10/10

Exceptional

20 May 2026

Nadine

Very nice accommodations. Very reasonable. Water very comfortable in pool and hot tub. Pool area and exercise area. Open early as posted. Excellent breakfast. Stayed on first floor. Had handicap bathroom that was very convenient. Bad very comfortable. Would definitely return if we ever had a need for a hotel in that area.

Partner

10/10

Exceptional

19 May 2026

paula

Slept well in comfortable linens; Breakfast was great!

10/10

Exceptional

18 May 2026

Nathan

Clean.. Friendly staff. Convenient..a perfect triad. Thanks.

Self

8/10

Excellent

17 May 2026

john

When I had to change rooms for two beds the staff were very helpful to accommodate me.

Self

8/10

Excellent

16 May 2026

Felix

Staff were pleasant. Breakfast options were good and the parking lot space was great for trailers

Family_with_children

8/10

Excellent

12 May 2026

Dora

Staff courteous and available.

Family

10/10

Exceptional

11 May 2026

Lauren

No one came to check on the breakfast for over an hour while I was downstairs. They ran out of sausage, and the gravy was running really low. The milk is in a pitcher on the counter without anything to keep it cold. The coffee area had visitors that just left extra cups and granulated sugar all over the counter. Would be nice to have salsa for the eggs.

Pet

8/10

Excellent

03 May 2026

Nathan

Overall, clean and tidy. Friendly and helpful staff. The breakfast was plentiful, but the gravy and eggs were distasteful. Location was convenient.

Friends_and_family Family

6/10

Pleasant

01 May 2026

Kylie

Thermostat was broke on the pool and hot tub, so water was absolutely freezing

6/10

Pleasant

30 Apr 2026

Kerry

A typical remodeled property formerly part of a larger chain. The paint was new and fresh. The carpet had been replaced with nice looking hardwood flooring. Those are the good points. The plumbing showed it's obvious age. Paint was peeling in the corners over the tub. The shower head was pretty disgusting and didn't work well. The hair dryer didn't work at all. The remote control didn't work at first, but the front desk clerk came to our room and solved the problem - something about the DirecTV box sensor's placement. The window curtain had one or more damaged or missing hangers and would not fully close. All in all, it is a property with insufficient upkeep. But the price is good, so if a few minor problems don't bother you, go for it!

Family

10/10

Exceptional

28 Apr 2026

Elizabeth

room

10/10

Exceptional

25 Apr 2026

Rachel

Loved our stay; slept great 👍

Family_with_children

8/10

Excellent

18 Apr 2026

Mary

The breakfast was very disappointing

Family_with_children

2/10

Poor

17 Apr 2026

Trista

The room was nasty. Dust and dirt throughout. It was so gross in the bathtub and shower head that I would’ve gotten more dirty than clean.
The desk was not cleaned and had a chewed up hotel ink pen on the notepad.
The bed accent throw had bodily fluid dried on it.
To top off the carpets desperately needed cleaning and vacuuming.
I will not be back.

Self

10/10

Exceptional

14 Apr 2026

Scott

Friendly staff, Breakfast was great and unfortunately didn't get to use the hot tub

Self

10/10

Exceptional

13 Apr 2026

Randy

Staff was very friendly!

2/10

Poor

07 Apr 2026

Traci

The pet fee was not listed online. The hot tub was not hot and was dirty/gritty. Fresh towels were just laid on the floor outside of the rooms. The only bright spot was Cody, the night clerk. He did a great job in spite of the amenities shortcomings.

Family_with_children

8/10

Excellent

03 Apr 2026

William

Breakfast was good

Self

6/10

Pleasant

29 Mar 2026

Heather

Room was not clean. There was hair all over the floor. Bathroom sink and tub stooped up.

Partner

4/10

Poor

27 Mar 2026

SAPPHIRE

Towels provided in the room were not clean but the staff was very friendly and welcoming

Family_with_children

10/10

Exceptional

23 Mar 2026

Michelle

Internet was big, washer -$2 and dryer $1. Worked well, held a bigger load than expected. Cleaned well. Pool was having issues with heater, jacuzzi was warm so it worked out to go to jacuzzi. Nice small work out room. Sitting areas nice hotel overall. Nice staff, hospitable!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Lilly

Clean room, affordable, decent location, comfy beds.

8/10

Excellent

21 Mar 2026

Jaclyn

First room was dirty and remote didn't work. Cody changed our room and it was good. Halls clean, pool area clean, lobby clean as well as restrooms.. Hot breakfast but only artificial flavored blueberry syrup for the waffles which my child is allergic too. We had to take her to dine elseware. I'd return just with real maple syrup in hand 😉

Family_with_children

6/10

Pleasant

20 Mar 2026

Chris

Room was great, clean and ac work. Breakfast was a different story. Front desk lady complained on the phone with someone that she was the only one here. At 8am the lobby was empty but the breakfast eggs bacon and sausage was empty and the biscuits was completely cold. With no effort of the last to move from her seat behind the front desk.
The night time young man was great nice and knew what he was doing. Great person to rep the company

8/10

Excellent

17 Mar 2026

Ronald

Clean room. Pet friendly. Staff was engaging and friendly with everyone that matched their ethnicity. It was disappointing to be treated with distain and arrogance regarding the published pet policy. Pet friendly yes. People friendly not so much.

8/10

Excellent

17 Mar 2026

John

Was very clean and nice for the price.

8/10

Excellent

15 Mar 2026

Randall Wayne

Friendly and very nice staff. Very good place to stay if your traveling and need a nights rest on the way.

4/10

Poor

14 Mar 2026

Gloria

The shower cleaning liquids containers were held in place by one screw, literally coming off the shower wall. The heating and ac fan was so loud we had to turn it off. There was food on the desk chair we had to wipe off. The room chair was so dirty that I decided to reverse the seat cushion only to find more sticky residue on the the reverse side. There was a nail from the tack strip between the bathroom and main room exposed. All in all, very disappointing.

Partner

8/10

Excellent

08 Mar 2026

Kimberly

Property was great

Family

2/10

Poor

05 Mar 2026

James

Wi-Fi wasn’t strong enough, had to sit in the lobby for it to work. I stayed on rm120 not far from the lobby and in the room Wi-Fi could not connect.

Business

10/10

Exceptional

21 Feb 2026

John

clean room, staff, amenities and very friendly.

10/10

Exceptional

12 Feb 2026

Daniel

Scrambled eggs, sausage patties, biscuits and gravy every morning. Good coffee and juices. Other muffin, bagel, cereal options.

Self

6/10

Pleasant

11 Feb 2026

Dale

Room was clean, but dated. Bathroom tub drained slow, sink faucet needs replacing, and breakfast was so-so. Serving trays were empty at 7:30 and breakfast was supposed to last until 9:30.

10/10

Exceptional

05 Feb 2026

Rebecca

Very clean and great staff!

10/10

Exceptional

31 Jan 2026

Peter

Excellent stay

10/10

Exceptional

29 Jan 2026

June

This hotel is very clean, warm and welcoming
The staff are all so helpful, they can't do enough for you. Very friendly and respectful. The rooms were recently updated and very homely. The breakfast is very good with hot andcoldchoces. The pool was warm and very clean The man who is doing the remolded came and apologized for the little dust that was on the floor from him putting new tiles on the walls of the bathroom in the pool area. Very friendly person and is doing great job the remodel. If you want a clean quiet friendly place to stay this is it. Will stay here again. Hats off to the owner and his son for doing a great job on this hotel

Partner

8/10

Excellent

23 Jan 2026

Grace

It was clean & the full breakfast with hot items was nice.

Leisure Partner

6/10

Pleasant

22 Jan 2026

Richard

The toilet had not be flushed or cleaned. Feces left in it.

Business

6/10

Pleasant

20 Jan 2026

Teresa

The best part of my stay was working with your staff, Janel & Cody were wonderful. The room phone did not work at all, Cody had to come up & put a new HDMI cable on the TV because it was not working at all & while hanging up jeans the hangar broke so for one night not so good. Janel & Cody went above and beyond to help and were a God send. The room was alright but with all due respect nothing to write home to mom about. Also, I would highly suggest that there be other choices concerning bedding, the comforter is way to heavy & hot.

Leisure Self

2/10

Poor

19 Jan 2026

Mary K

Very lacking staff. As an 83 year old woman who had driven from Birmingham, I asked to be allowed to enter my room a little early. Denied. I left and found another (Hampton Inn) who accommodated me. I went back in and asked for the room to be cancelled. She said no but I could go to my room now!!! I’m out the money I already paid! I will not ever stay at Baymont.

Business_and_leisure Pet

10/10

Exceptional

16 Jan 2026

Denise

Friendly staff, clean quiet room. Good breakfast. Great stay

8/10

Excellent

16 Jan 2026

Iqra

Yes

10/10

Exceptional

14 Jan 2026

Anjanette

Decent breakfast Very clean and friendly

Partner

6/10

Pleasant

13 Jan 2026

Roberta

The staff was good but unprofessional when taking a cigarette break just outside the main entry. Holes in bathroom wall. Lampshades cracked. Floor was swept but dirty. Bed was great! Good breakfast. No elevator to second floor.

Leisure Self

8/10

Excellent

11 Jan 2026

Roberta

Night staff baked homemade chocolate chip cookies!! (He loves to cook!) For the price, a good deal. There needs to be much more maintaince in the rooms though. Small things add up over time. Room was very clean. It smelled lovely. Bed very comfortable.

6/10

Pleasant

10 Jan 2026

Christa

Didn't eat breakfast but the pool was freezing even thoughit said it was supposed to be warm, hot tub was great. Got in the shower and there was hair on the shampoo and conditioner bottles attached to the wall

Leisure Partner

8/10

Excellent

08 Jan 2026

Lisa

Staff member who checked us in was very friendly. Room was clean. However breakfast ended too early.

Friends_and_family Family

4/10

Poor

05 Jan 2026

Ashley

Cody up front was sweet. But the room wasn’t clean. Hair all over the bathroom. Tv dint work.

Partner

6/10

Pleasant

04 Jan 2026

Clinton

Nothing was really wrong. It was just a smaller room and older.

6/10

Pleasant

01 Jan 2026

Gary

Stay was good, other than ice machines didn't work and no elevator to upper floors

Partner

10/10

Exceptional

31 Dec 2025

Jeremiah

Great place to stay

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jeremiah

Room was great front desk guy is amazing love staying here!

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Matt

Young man at check in was very nice. The hotel is a little dated. The bathtub would barely drain due to a plumbing problem. The cieling was perling ab9ve the shower head. The room smelled like weed and cigarettes...i guess it wasnt a nonsmoking room after all. The girl at check out with piercing was a little short and snippy with us.

Leisure Family

6/10

Pleasant

29 Dec 2025

Christine

Staff was amazing, but our room had no wifi because their range didnt reach the whole hotel, and our fridge did not work.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Chris

Not enough electrical plugs
One of the lamps didn’t work
They forgot to clean the room on Saturday

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Jessica

Pretty good for the price.

Leisure Self

10/10

Exceptional

20 Dec 2025

Anders Kondrup

Friendly stadf

8/10

Excellent

15 Dec 2025

Melissa

The staff was exceptional and the room was clean, however the bed was like sleeping on a sheet of plywood cover with a sheet

Leisure Partner

10/10

Exceptional

13 Dec 2025

Anthony

Didn't have breakfast

Self

6/10

Pleasant

07 Dec 2025

Philip

The room seemed to be clean. They did not make up the beds after our first night. The tv remote would turn on the tv and adjust volume but would not change channels.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Wendie

Friendly staff, clean rooms. Excellent location

Friends_and_family Family

2/10

Poor

03 Dec 2025

Judith

Well let’s say, ice machine and elevator was broken, coffee pot broken, towels smelled, floor by toilet had stains, room phone blinked all night,, no knives at breakfast, bathroom sink stopper missing. By pass this place.

Partner

6/10

Pleasant

02 Dec 2025

Debbie

Furniture-chair had terrible stains.
Breakfast was mediocre-bagels , rolls were hard, stale
No
elevator
Stairs looked like they hadn’t been cleaned in a few days
Did not care one house keeping staff/ maid dummy visit. It was less expensive but not worth the few bucks. Will not be back or recommend

Business Self

6/10

Pleasant

02 Dec 2025

Kathleen

Not the greatest hotel but it was clean and welcoming to our four legged family.

Leisure Family

10/10

Exceptional

01 Dec 2025

BRYAN

Staff is very friendly and inviting. Room was clean and odor free. We will stay again!