Name: Hilton Riyadh Hotel & Residences
Address: p.o.box 86230 al shohadaa, Riyadh, 11622, SA

Hilton Riyadh Hotel & Residences

Riyadh · Saudi Arabia

p.o.box 86230 al shohadaaView location

100 reviews shown

8/10

Excellent

19 Jun 2026

Bhakti

It was a lovely stay

10/10

Exceptional

03 May 2026

Abdulrhman A

Great staff and hotel

Family

10/10

Exceptional

03 May 2026

Ahmed

V good hotel yo visit
Hospitality is high and cleanliness is amazing

Self

10/10

Exceptional

17 Mar 2026

Nasser

Hotel was great for our family, we enjoyed the spa and pool and gym. The staff were knowledgeable and courteous, the location was great. We look forward to return to this hotel on our next Riyadh visit.

Family_with_children

10/10

Exceptional

11 Feb 2026

Alexandra

Anas was superb at reception and spa and gum was excellent. . Loved the what’s app messenger. They changed the pillows.

Business Partner

2/10

Poor

05 Jan 2026

Abdulaziz

Card didn't work
They insist on deposit then return it in cash tho paid in card
Let alone the absence of receptionist in smaller building

Wouldn't recommend it

Business

10/10

Exceptional

29 Oct 2025

BRYAN W

Room was spotless, amenities were great, dining was great, all professional and will be staying here again and would recommend to anyone.

Business Self

10/10

Exceptional

05 Jul 2025

Marcus

Overnight stay in Riyadh

Great hotel lobby, an excellent breakfast selection and service, the room was spacious with a comfortable bed. Some of the surrounding area is still under construction and could do with better signposting in the underground car park.

Self

10/10

Exceptional

03 Jul 2025

Timur

Besy

Business_and_leisure

10/10

Exceptional

23 Jun 2025

Nice business hotel. Shisha lounge and good restaurant.
FYI Men and women have a separate pool and fine to wear ordinary swim wear.
Shopping centre walking distance.

Business Self

10/10

Exceptional

17 May 2025

Stephany

Excellent

Business Self

10/10

Exceptional

28 Apr 2025

SERDAR

All was good

Business Self

6/10

Pleasant

02 Apr 2025

Mario

Mattress really hard. Gives you back pain they should add something on top to make it more comfortable.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Emad

Excellent stay in Riyadh

Leisure Family

8/10

Excellent

04 Mar 2025

Ashfaq Ahmad

The Hotel was very good. However, prices of beverages and food in the cafes and restaurants are too high compare to the quality and average prices in other hotels on purchasing power parity in Saudi Arabia

Business Friends

8/10

Excellent

25 Feb 2025

Faisal

Dining options are limited

Business Self

4/10

Poor

20 Feb 2025

RAYAN

Bad hotel, I do not recommend it

Bad hotel is evidence of unsuccessful management. Employees who are unable to treat each other well need support at work. This is not criticism, but advice for the coming days. Advice: If you have a conference, the hotel should be closed to the rest of the customers because the employees were completely lost and bad. As a result, it is a bad hotel. I stayed there twice only because it is close to a social place and not because it is a good hotel. I wrote previously on the same notes. They only called you from customer service. An employee named Shahd apologizes. She only wants to withdraw your complaint or tell her management that the problem has been solved for her benefit. She thinks that you did a good job. When you contact the same employee, you do not find any response. This is a method that does not apply to those who deserve the job. The other thing in all hotels in the world is that you leave at 12 noon. They call you at 11 to leave. A person named Al-Waleed from customer service is as if he is telling you to get out now, knowing that I am a guest with my own money and not an invitation. I paid $600 for one night. I do not recommend this hotel.

Business

10/10

Exceptional

06 Feb 2025

Ayeshah H

Leisure

2/10

Poor

04 Feb 2025

KHALID

Staff are not well knowledgeable about hospitality. No one cared about explaining what facilities in the hotel or what procedures I should follow during my check in. And when checked out, they never wanted to mention the return of my 500 SAR deposit money. I asked about it they said and they acted like “oh we forgot about that”, “we can only give you back in cash”. Which I didn’t use for a payment method.

Leisure Self

10/10

Exceptional

21 Jan 2025

Mubarak

Good location and easy to get a taxi with uber. Nice mall within a walking distance

Business Self

10/10

Exceptional

09 Jan 2025

Hadeel

Amazing facilities and super friendly staff

Leisure Family

10/10

Exceptional

07 Jan 2025

MAHIR

Great stay

Great hotel, very spacious room, service was great, breakfast buffet was awesome

Friends_and_family Family

10/10

Exceptional

05 Nov 2024

Maha

10/10

Exceptional

28 Oct 2024

Ewa

Fabulous stay!

Great apartment! Very spacious, separate toilet and kitchen.
Staff were very helpful, welcoming and attentive.
Great breakfast!
Would definitely stay again

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Yasmin

Absolutely perfect

10/10

Exceptional

12 Aug 2024

Lina

Friendly staff. Excellent location

Business

10/10

Exceptional

04 Aug 2024

Wayne

Very nice upscale property that will require a damage deposit for apartment of 1000 SAR. Other then that excellent hotel, highly recommended

Business_and_leisure

10/10

Exceptional

02 Aug 2024

Simeon

The best thing about the hotel is the staff. Great service ethic. Also liked the sumptuous breakfast, gym and spa.

Business Self

10/10

Exceptional

16 Jul 2024

Garland

Very close to mall & very friendly staff

Leisure Self

10/10

Exceptional

06 Jun 2024

monika

Monika Hormaza

is a wonderful hotel with nice views very well located right next to a big mall

Partner

10/10

Exceptional

22 May 2024

Mohammed

Great location, recommended for business

10/10

Exceptional

04 Apr 2024

Inass

Amazing stay

10/10

Exceptional

26 Mar 2024

hasan

Luxury

Partner

10/10

Exceptional

20 Feb 2024

Nilan

Best hotel in Riyadh

Amazing experience. My room had a slight issue and spoke to the manager he upgraded me for free. What a service and what a hotel experience it was. Good location and great view

Self

10/10

Exceptional

05 Feb 2024

Lina

Excellent hotel and the staff very friendly and nice

Leisure Family

10/10

Exceptional

03 Feb 2024

Wayne

Excellent rooms , quiet and comfortable. Staft is very attentive and friendly

Business_and_leisure Family

10/10

Exceptional

17 Jan 2024

abdullah

فندق فخم و معامله ممتاز و خصوصن مسؤل البوفيه

Friends_and_family Family

10/10

Exceptional

14 Jan 2024

kaajal

We stayed at the Hilton for 5 nights visiting our son who works locally.the hotel was clean and the staff welcoming and service exceptional. Overall a great stay, thank you !

Leisure Partner

8/10

Excellent

05 Jan 2024

Wayne

It is a good property, clean, upscale and free valet parking.

4/10

Poor

28 Nov 2023

NICOLA

On arrival at the property our rooms had been given to someone else, we were not the only people in the hotel this had happened to.
Staff not the most friendly until the day we were leaving.
Suddenly helpful and nice.

Business

10/10

Exceptional

25 Nov 2023

Ahmad

The property has 2 towers, one is the hotel rooms and the other is the hotel apartments. You can check in either and enjoy the same benefits

Business Self

4/10

Poor

30 Oct 2023

Chul

the incredibly slow Wi-Fi internet was frustrating

I was generally satisfied with the facilities, but the incredibly slow Wi-Fi internet was extremely frustrating, and the absence of a microwave in the residence was very inconvenient for long-term guests

Business

8/10

Excellent

29 Oct 2023

ABDULLA

Location

Business Family

10/10

Exceptional

13 Oct 2023

AMER

Friendly staff and very cooperated . Welcome message very nice

Business

10/10

Exceptional

08 Sep 2023

MOATH

Amazing

It was our wedding anniversary

Friends_and_family Family

10/10

Exceptional

29 Jun 2023

Bin Mohaya,

This my second time staying at this Hotel.

2/10

Poor

23 Apr 2023

Yazeed

The service was very bad

Leisure Family

2/10

Poor

02 Feb 2023

rafid

Avoid if possible

Inflexible staff

Business

10/10

Exceptional

25 Dec 2022

Marwan

Very good

Leisure Family_with_children

6/10

Pleasant

12 Dec 2022

Khaled

Hilton Stay in Riyadh, KSA

The hotel is nice, clean and very close to Granada Mall (literally a short 5 minutes walk). However, service is a bit slow. I requested a travel adaptor and they kept saying yes we will send it and 3 days passed without them sending it despite daily and afternoon reminders everyday

Business

4/10

Poor

04 Dec 2022

Ahmad

Non professional check in.

Reception are not professional especially the young Saudi lady how checked me in she made a lot of troubles to me as I have 2 reservations for 2 days, 1st day was in a apartment with one bed room but accommodate 4 adult persons, I requested beds to sleep my 2 children, she asked for extra money although I asked before reservation on phone they said will be provided free, we kept arguing with her till she called her supervisor then he checked me in same apartment to stay 2 nights, as they could not even provide me with non smoking room in 1st night which was my booking request and although I came late night for check in.
There is also mis coordination with check out as at end of 1st day they kept on ringing the room to ask me to check out and even they send a person to knock the door to my family asking to check out even we had still one night to go.
I felt enhancement during my stay because of mismanagement at check in disk and personnel.

Friends_and_family Family

10/10

Exceptional

20 Nov 2022

Richard

Stay here !!!

Staff: fantastic. I never saw the same person twice and still same awesome service no matter who I dealt with.
Facility: excellent. Get the executive suite. Really nice.
Easy access to the mall. Valet parking. 24 hour service. Great hotel.

Self

10/10

Exceptional

29 Oct 2022

Kelsey

Excellent For Solo Female Travel

As a solo female traveler, I can’t emphasize enough how wonderful and professional the staff at the Hilton Riyadh was toward me. From the gentleman helping me into and out of ubers, to the front desk staff, to the servers at Ambar, Lotus and room service, all were kind and friendly and so so helpful for me, even though I spoke very little arabic.

It was an absolute pleasure to stay here, and I will be making the Hilton Riyadh my home base the next time in I am Riyadh.

Business

8/10

Excellent

24 Sep 2022

Serag

Good but …

I booked a room here for a night.
The location was good
They hotel was nice and so busy
The kids liked the swimming pool.
My only problem here was that they charged for a deposit (500 SAR) which is normal is many hotels but what is not normal is to not get it back even after complaining them many times.
It’s been two months and still did not get it.

I did not want to be bad and give them one star and whatsoever because I liked the hotel. But I did not like that I had to complain for my deposit.
I will not visit again.

Friends_and_family Family

8/10

Excellent

19 Sep 2022

Mr.Tr Carter

Everything was good staff service and rooms, expect a couple of things.....
some of the facilities such as, the pedicure and manicure area needs updating with modern appliances and the pool areas need to be updated as well. Best part was the massage personnel, the massages, sauna and steam rooms were my highlight of the stay. I would say probably one the most cleanest and well maintained sweat rooms... I have ever utilized.

Business_and_leisure Partner

10/10

Exceptional

13 Sep 2022

Arian

All good!

Business Self

8/10

Excellent

11 Aug 2022

Hamid

Property is new and suites are designed to provide natural light and grand view. Also suites are high tech and drapes size is appropriate to match grand windows. Room stocked with almost everything you need and robes are outstandingly soft. Room service is excellent and upscale.

Few problems I encountered:
- hot water is actually not hot, just warm and doesn’t provide hot bath needs.
- jetted tub was not working and can’t be filled either
- no towel hangers in the bathrooms.

When manager was notified about jetted tub issue. I was provided with breakfast in the suite for the two nights stay since they couldn’t fix it or move me to another suite with a working jetted tub.

Leisure Partner

6/10

Pleasant

19 Feb 2022

Charles

Nice hotel. But the staff are not very good. There was a lot of miscoordination / miscommunication between different members of their staff that caused me delays, waits, hassles, frustrations, etc. They just need to get themselves altogether as one staff. Presently they are not.

Business Self

4/10

Poor

19 Feb 2022

SALMAN

Not good stay for 5 star.

Not so good
Slow check in , i had to talk to 2 reception agents at the same time ( one was intern) . Both had very little experience as they had to ask other colleagues to help in each step.
I asked for late chekout and was not considered at all.. no one even talked to me about availability.
Asked for HD caple but was not available..
laundry was too late..
noise from other apartments
Then finally, and again slow checkout process..

Friends_and_family Family

4/10

Poor

03 Jan 2022

Verified traveler

Changed 3 rooms in 2 nights

Worse experience ever, had to change rooms 3 times. 1st was because maintenance was needed for the shower. 2nd move because the room wasn’t clean at night though I asked room service/receptionist to clean before I leave afternoon.

Partner

10/10

Exceptional

27 Dec 2021

Houssam

Very nice, will do it again

Business

10/10

Exceptional

19 Dec 2021

Raffi

Friendly staff. Clean. Conveniently close to the airport and city.

Business Self

10/10

Exceptional

09 Nov 2021

Emilio

5* Hotel near financial district and Granada mall

The hotel adheres to actual 5* standards.
It is located near the Granada mall and not far from the airport. The rooms are spatious and silent. The breakfast is actually outstanding.
While the service strives to add value, checkin - checkout can take sometimes a while. Also the extreme security labyrinth makes it unreachable for most of the Uber/Careem/taxi

Partner

4/10

Poor

27 Sep 2021

Hasan

disappointment

i can not understand why a 5 star hotel is having empty mini bar in the room

i booked one of the biggest suites in the hotel and we found it is mini bar is empty so anything we need we must wait for the room services for around 45 mins if what we need is available

really we were disappointed

Partner

10/10

Exceptional

26 Sep 2021

Verified traveler

Pleasant stay

Pleasant stay with the family.

Friends_and_family Family

6/10

Pleasant

03 Sep 2021

Mahmoud

Service is bad

Poor welcoming, only one employee to handle many arriving guests.
Crowded Hotel lobby and gate security needs a lot training on how work professionally.
Hotel breakfast too expensive 160 sar + 15% vat.
I stayed several times before and it was much better.
When I checked out, No one asked how was your stay!!

Business

2/10

Poor

26 Aug 2021

Shaker

Very very very bad services

Very bad room service employees, I have to wait for two hours for tawls and no answer when I call them,

Very rude and unpolite, really bad experience

Business

8/10

Excellent

15 Aug 2021

Abdullah

nice modern hotel in riyadh

New modern hotel, nice location. Clean room with big windows and nice looking to the city. Big lobby and free underground parking.

Overall I’ll rate my stay: 8/10
- the quality of the breakfast was good, I expected more quality and more choices
- had unpleasant experience with the waiter who served us, seems lost and unprofessional, better if used ipad to take orders than papers :)
- last issue was flooding in the bathroom after shower.

Friends_and_family Family

10/10

Exceptional

23 Jul 2021

AFAF

مكان الفندق ممتاز ومريح
الغرف واسعة
خدمة وقوف السيارات بطيئة جدا
مما ادى الى نزولي الى المواقف واخذها بنفسي .
خدمة الغرف بطيئة جدا وتم طلب اكواب وبعد ساعة تم جلب الاكواب

Friends_and_family Family

8/10

Excellent

05 Jul 2021

Verified traveler

bad experience with car vault services

I had bad experience with car vault services, it was the worst one in my life

Self

8/10

Excellent

30 Jun 2021

Verified traveler

Customer service was excellent. Everyone was extremely nice.

The room wasnt as clean as i expected.

Leisure Friends

10/10

Exceptional

22 Jun 2021

SUHEL

Hilton can’t go wrong they are good as it can get

Business

4/10

Poor

19 Jun 2021

Magid

The hotel is great location and restaurant staff and quality of food. however, the management of the hotel is really bad. i had to report one problem 3 times and it keep repeating. Laundry takes ages and unless u call, no one cares to bring. no one seem to care about any issue, they just talk nice and deliver nothing unless u make big noise. i spent 14 days and i feel bad for staff

Business

2/10

Poor

16 Jun 2021

Shaker

Shocked about the hotel

The hotel was so bad maintenance, room service was terrible,

Business

2/10

Poor

04 May 2021

Verified traveler

Asked for bed sheets 3 times (through reception and concierge). No electric adapter available. Plugged shower drainage. No one answers phone calls from room. Apparently, management is sleeping. Need to check service quality, check room quality and fill the needs of the guests.

Business Self

6/10

Pleasant

13 Apr 2021

Mashael

Good hotel, but not a good room.

The pillows are dirty at the check in. I call the room service three times each they say they will come to replace it no one shows up.

Also, they have issue with the phones, when you call the room number showed to them is different than the actual one.

Also, the room carpet looks dirty.

The good thing in this hotel is the executive lounge very nice place.

Further more, the food is very delicious in the room dining.

Partner

10/10

Exceptional

10 Apr 2021

Verified traveler

Very clean and the stuff are amazing

10/10

Exceptional

28 Mar 2021

Verified traveler

excellent breakfast and great security. the end i dont have any thing else

Leisure Self

10/10

Exceptional

27 Mar 2021

Verified traveler

I loved the experience and planning to do it again. Good location, nice atmosphere, and friendly staff

Leisure Self

2/10

Poor

25 Mar 2021

Verified traveler

I book it the room the lrice was 195 with tax, but when i recived the hotel i paied 217 Dollar,, so the praice was change with no reason. I am hoping to call the hotels and figure out why the amount get higher. As you know i do have gold membership with Expedia.

Business Family

4/10

Poor

13 Feb 2021

Mohammed

Poor services

Services need to be improve, staff need to be trained. My booking was including breakfast and I have been told it is not included, I ended up calling Hotels.com whose resolved this matter to be. It took then more than 45 min to bring the breakfast to my room and so many items missing.

I suggest you choice another hotel

Friends_and_family Family

6/10

Pleasant

17 Jan 2021

Abdulrahman

At first when i arrive the reception was crowded and there is not enough employees in the front disk. I cam at 2 pm to check in but they refused to check in and I till them “ it’s my wedding day can you please check me in “ also they refused and they till me “ the checkin is 3 o’clock “ when i cam at 3 pm they said to me the room wasn’t ready yet after 30 minutes they gave me the room key.
When i get in the room i found the room dirty there was coffee dropped all over the carpet in living room and there is some red spots all over the carpet in bed room , so i asked them to change the room but they take over an hour to move me to other room. It was the worst hotel experience in my life , in fact I'm shocked how a hotel like Hilton became like this I hope they develop them selfs in Riyadh better than this .

Leisure Family

4/10

Poor

16 Jan 2021

Naveed

BEYOND DISAPPOINTED....

My booking was confirmed with a Family Deluxe Apartment, 2 bedrooms. When we (myself, wife and three young kids) arrived after a long 4 hour drive, we were told by the front desk that our room wasn't ready. So what happened? They DOWN graded us, for the SAME price?! At time, I just wanted to get into a room so we can rest. After a 10-15 minute delay, we finally get our room. We requested a baby high chair during our online booking and we went into our room - no baby high chair. I call the front desk for a baby high chair and they advised \"yes, on its way\" - never arrived. We ended up using our stroller to feed our infant - very inconvenient. There is more unpleasant experience to share, but not worth writing about. I'm just very disappointed in the lack of QUALITY customer service during this experience (of my many previous stays at this hotel). For the amount of money spent, I will NOT be staying here or recommend to anyone to stay in this hotel. WASTE OF MY MONEY.

Friends_and_family Family

8/10

Excellent

10 Dec 2020

Verified traveler

Nice hotel needing a lot of improvement

Location, second to none in Riyadh. Easy access to everywhere. Front staff friendly. Rooms are spacious.

Housekeeping definitely needs improvement. Leaving wet towel for cleaning on the desk; some day leaving two new bath towel and some day leaving only one; closet door, bathroom door, window blind absolutely filthy; shower drain clogged; wall plug not working; few more things but these are the things that I wrote down.

Pool is broken for how long, and tiny gym comparing to the size of the hotel.

Business

10/10

Exceptional

16 Nov 2020

Verified traveler

Hilton Granada

Very clean and personnel was great

Partner

2/10

Poor

15 Oct 2020

Abdulaziz

A/C wasn’t working and shower drainage was blocked!!

Business Self

8/10

Excellent

27 Sep 2020

Jamal

Less than expected.

Less than expected. Room services come to the room every other day, WiFi is poor. Check in is long and at one time-3 makes people wait in long lines.

Self

2/10

Poor

01 Sep 2020

Ayman

I know Hilton standard very well after hundreds of stays in more than 80 countries, I regret to comment that this stay is by the far the worse. I don't know from where I start as I have comments in many areas in the hotel, starting with the time I stepped in the hotel coming from the airport in such long flight, the security guard was gazing at me as I was waling from outside, he waited for me to be in the middle of the lobby to ask me to come again and get my bag checked. He could have asked me earlier. Then the room where I was supposed to see the lights flashing on and off, There is not tissue boxes in the room as all tissue boxes have been replaced with toilet papers!! When I came in the room after such long trip I couldn't find water bottles in the room. I checked the mini bar to see if I can find any water or anything to drink but the mini bar was totally empty! Second day in the morning I went to the concierge to ask about the nearest coffee shop, he didn't know so he went to the front desk to ask!! The weather in riyadh during August is as hot as hell, the AC of the hotel is set on certain temperature that you can't adjust it. It made my nights full of regret I selected this property for my one week stay. The bathroom had water leakage behind the sink which didn't seem a problem to the housekeeping team to report. The sound of the vacume machine is so noisy. The last experience was about the business center was horrible, all desks are dirty, no staff on site!!

Business Self

2/10

Poor

22 Aug 2020

Khalid

Poor cleaning and furniture , difficult to reach and expect more from hilton

Business Self

10/10

Exceptional

03 Jul 2020

Verified traveler

The rooms were very nice.
Service was awesome.
Check in was excellent.

Business_and_leisure Family_with_children

2/10

Poor

02 Jul 2020

FAB

I used to stay here on a weekly basis. The property went from one of the best to the worst so far for me in RYD.

Very poor cleaning when i checked in. Toilet dirty and many other things.
Zero house keeping unless you call and follow up and then they just do the min
Very difficult to get anyone to answer the calls from guest services, or front desk or anyone else.

Overall, i checked out a day earlier as i could not stay in the place for hygienic concerns.

Again, this was a great place. Don’t know what happened.

Business Self

8/10

Excellent

01 Jul 2020

Verified traveler

Please usually make sure the all facilities in the rooms are working. For example, in my room number 805 the TV and telephone weren't working 😕

I hope in next stay i will not face the same issue.

Friends_and_family Family

8/10

Excellent

20 Jun 2020

Zaki

Close to the mall and abundant parking and easy access to the highway.

Business

2/10

Poor

18 Jun 2020

wael

للأسف أسوأ تجربة على الإطلاق

للاسف فندق ٥ نجوم و لكن خدمة الموظفين كانك بالشارع يومين محد يرد على التلفون بالغرفة

Business

8/10

Excellent

07 Jun 2020

David M

Huge Hotel - Comfortable Rooms

This is a huge hotel and half of it was closed because of the virus. Check in staff was helpful and the bell service was OUTSTANDING. Room Service food was good. Remember the curfew - no taxi service until after 6:00 am. Good stay overall

Business

8/10

Excellent

01 Apr 2020

Verified traveler

Excellent hotel. Fully equipped apartment, spacious studio room. With nice decorations.
The only set back was the room service. They never answered the phone. Called so many times. Even with the help of other department, they didn’t answer.

2/10

Poor

07 Mar 2020

hussam

services are so bad and housekeeping never respond to the telephone.

Friends_and_family Family_with_children

10/10

Exceptional

23 Feb 2020

FAB

Super friendly staff
Clean rooms
Convenient location

Business Self

2/10

Poor

14 Feb 2020

Mohammed

The hotel and rooms are really nice, but there’s a guy at the reception that’s so rude and don’t know a thing about customer service, when I asked him to call his manager He told me to go look for him.
If you want to be treated like a customer I recommend you to stay away from this hotel.

Business Self

8/10

Excellent

04 Feb 2020

Verified traveler

Stay was great....hotel is beautiful, rooms look nice and are clean BUT you definitely need quicker service or more employees on the check-in desk - for such a size hotel.

Business