Name: Knights Inn Amsterdam
Address: 1351 State Highway 5S, Amsterdam, 12010, US

2/10

Poor

25 Aug 2024

Chris

There is no way they should charge what they charged for 1 night stay.

Partner

10/10

Exceptional

06 Sep 2023

Victor

This is a low-end motel. There is incessant traffic noise from the highway. The only nearby eating establishment is Star Cafe, a typical greasy spoon with minimal fare. The only saving graces are the adjacent laundromat and the price. There is also a minimart by the gas station for survival needs.

Leisure Self

2/10

Poor

13 Aug 2023

stephen

we paid top dollar for the Jacuzzi suite. Room was out dated and smelled like mold and cat urine. They offered a regular suite. But after seeing the expensive room we were afraid to see the low end room. They did not want to refund any money. Because we used a 3rd party booking. We did not stay we drove the 3 hours home

Leisure Partner

10/10

Exceptional

26 Jul 2023

James

This property was fairly clean but shabby and run down. A new bathtub is sorely needed. The bed was comfortable and there was a small refrigerator with a freezer which we needed. The person at the desk was friendly and helpful. We have stayed places for the same cost that were much nicer

Leisure Partner

4/10

Poor

18 May 2023

Darlyne

It was economical but deferred maintenance probably accounts for that. Outside is trash-free. Front desk young man was efficient. Room smelled musty. Couldn’t stay there more than one night.

Leisure Partner

4/10

Poor

08 May 2023

Deborah

Property run down and out of the way

8/10

Excellent

07 May 2023

William Scott

In spite of all the negative reviews we read .. some of which portray this hotel as seedy .. and \"dangerous\" this was not our experience and I was glad I booked before I read them. The staff was fantastic, friendly and accommodating - and we arrived late.. so they could have been not nice. yes the building is tired and aging . and needs an update ..very much so .. but for the cost - was well worth it. and when paired with Star's Cafe - a small independent 6am to 2pm breakfast lunch cafe.. which for less that $20.00 we got 2 \"everything omelettes\" that filled a platter with, toast and coffee -- who needs the \"included\" stock breakfasts you get at most discount motels like Super 8 .. in Canada those omelettes would have been $20 ea. .. so worth the stay for a quick stop .. while travelling I90

Leisure Partner

4/10

Poor

29 Aug 2022

Sandra

I do not recommend this hotel! Very dated, not close to very many restaurants, undesirable people there. We were worried about theft.

Partner

8/10

Excellent

06 Jul 2022

Terri

Quick service. Friendly staff

Leisure Family_with_children

2/10

Poor

23 Jun 2022

Sheila

old soap on the tub shelf and there the second day also.
no tea or even hot water. I filled a cup of water in the
laundry room -the sink was filthy.
I only stayed the second night because of the price.
I am on limited income and no senior discounts, etc.

Leisure Self

2/10

Poor

06 Mar 2022

Jeff

I booked a room on expedia.ca and upon arriving at the hotel I was informed the room was not supposed to be listed for online booking. The desk clerk tried to upsell me into the the same room for more money. I took a standard room. The room condition was pathetic to say the least. The bed was broken, the desk chair was not able to be sat in for fear of falling apart, the bathroom was from late 70's or early 80's. Five days later I am still waiting for a refund from expedia due to the manager never being at work.

Business Self

4/10

Poor

28 Sep 2021

Donna

Actual large section of mildew on the bathroom ceiling. Very loud environment with folks roaming around at 2am. However, sheets and towels were at least clean.

Leisure Self

10/10

Exceptional

16 Aug 2021

Verified traveler

Was a great sleeping place

Leisure Family_with_children

8/10

Excellent

20 Jul 2021

Verified traveler

The staff was nice

Leisure Partner

4/10

Poor

19 Jul 2021

Verified traveler

Okay, but beware of mold

There was some significant mold in the bathroom that set off my asthma. The bathrooms weren’t quite what was in the pictures. It was okay enough for just crashing for the night, but I wouldn’t have stayed longer.

Friends_and_family Family

8/10

Excellent

11 Jul 2021

angel j.

Mr.

OK

Self

2/10

Poor

28 Jun 2021

German

The place was dirty, bed had holes and stains the bed itched all night. Staff where not the best bathroom disgusting and shower was clogged and stunk the whole time and a big sticky stain on the floor.

Self

2/10

Poor

27 Jun 2021

Verified traveler

I thought the negative reviews were people over reacting until my visit.

There is an additional charge (deposit) when you get there that was not on the website.

Check-in lady told me she needed a deposit (even though my room was paid in full) first she said $200 then $300 (a handwritten sign taped to the register read $100. You get it back once you checked-out instead of waiting 14 days back on your credit card.

When I checked out another lady gave me a hard time. I had a receipt and told her I'm not leaving without the deposit.

The rug was not cleaned at all and was wet, go barefoot in the room and your feet ended up black/dirty.

Locks you had to push your door shut to actually lock it.

They have no extra rolls of toilet paper and forget about having the bedsheets cleaned/dry or extra pillows

Towels they had to take to wash/dry and return as well.

The maids that came around was the only thing positive
I can say about this place. They were polite to us, apologetic, they did deserve the tips.

Leisure Family

6/10

Pleasant

27 May 2021

Charles

Good service basic room

Arrived early and could not check in immediately. Attendant went out of her way to come find me waiting nearby to give me my key. Room was basic and in need of update but clean. Lots of noise outside. Great cafe across the parking lot for a great breakfast.

Self

6/10

Pleasant

24 May 2021

Verified traveler

Cheap and easy. Nothing fancy, in fact expected slightly nicer but it got the job done

Leisure Partner

6/10

Pleasant

24 May 2021

Verified traveler

The area was peaceful. However, what I didn't like were the carpets in the room. They were dirty to the touch.

Business Family_with_children

2/10

Poor

22 Mar 2021

Verified traveler

Book somewhere else. Trust me. Too much to explain.

Friends_and_family Family

2/10

Poor

16 Mar 2021

Jackie

Rip off .

So I’m an essential working for hospital and clinics. I travel from Texas to Maine installing medical equipment. I paid for a 5 night stay . I had to leave on the 3rd day to head to another job . I was only here until another Lead Boss showed up to take over. I check out on the 3rd day. I ask the manager if she can give me 2 days of hotels fee back . She told me she could give me a voucher . I explained to her I wanted two days of stay put back on my card that I paid for at her front desk . I explained I sure I’d never be back here to stay . She refused to give me money back . Again only stayed 3 days but paid for 5. I have been trying to contact her since I left. She has ignored me and not called me back . So guess I have to take her to court . Also will be reporting her to BBB . Cause she is ripping people off. She should not be running the hotel or any hotel at that .

Business

8/10

Excellent

07 Mar 2021

Verified traveler

Stay was ok. Jacuzzi was nice. Convenient Location.

Leisure Partner

8/10

Excellent

04 Dec 2020

tracy

It was comfortable and pleasant

Business

6/10

Pleasant

14 Oct 2020

Marianne

A Convenient Location

A clean and well maintained motel but not the most glamorous.

Partner

4/10

Poor

05 Oct 2020

Verified traveler

WHAT TO EXPECT!?

Greeting was good the attendant was very nice. But once We arrive to the room it had a old mold smell, once I walk to the bathroom I notice the problem was indeed the bathroom. The tub look like it haven't been clean in months and there was mold around the edges, shower curtain was stained with mold as well. I just did not use the tub, and ended washing up with was clothes to fresh up. I did not expect a 5 star MOTEL but ive been in some witch are decent to shower in and feel comfortable.... I hope there able to Upgrade soon so Us guess can feel safe. SPECIALLY WITH COV-19 around.
KEEP US SAFE AND YOURSELF...........WE WONT BE STAYING HERE AGAIN GOOD LUCK TO WHO DUE STAY HERE.... I DON'T RECOMMEND BRINGING CHILDREN NOT EVEN FOR A NIGHT STAY...

Friends_and_family Family

6/10

Pleasant

16 Aug 2020

Lisa

When we arrived we had to wait about 20 minutes before the front desk clerk showed up. The air conditioner was not on when we arrived, the room took a long time to cool. The room is very dated. They painted everything beige including the baseboards. Only one bedside table lamp in a room that has two tables. The heat lamp switch is exposed and a hazard, the lightbulbs in the bathroom does not match, the knobs on the bathtub is dated as well as the floor and wall tile. On the upside, even though the bed is dated, it was very comfortable and we slept very well.

Business_and_leisure Partner

6/10

Pleasant

12 Aug 2020

Verified traveler

Check in was seamless since we had a reservation through Expedia.
The water pressure was low, and water temperature fluctuated constantly.
Our room did lose power for a few moments but the staff were quick to respond and fix the issue.
There is a small gas station about 50 steps from the rooms which is great when you want a late night snack.
The room had a distinct odor that we could not get rid of with air fresheners.

Friends_and_family Family_with_children

6/10

Pleasant

07 Aug 2020

Rebecca

2 stars for sure

It’s a low budget hotel. Kind of warn down and needs some updating. The nozzle in the tub was lose, bed was old, carpet was nasty, outlets were horrible. For the price I paid I was definitely hoping for something nicer. When I walked in the room it stunk. Probably won’t go back. The pictures on the internet are not exactly what it looks like. Be ware!

Partner

10/10

Exceptional

29 Jun 2020

Verified traveler

Very clean and tidy and the staff was very professional and friendly

Business

6/10

Pleasant

01 Feb 2020

Steven

could have been better

Television control was broken.
No clock in room
no heat control in room

Business

6/10

Pleasant

11 Nov 2019

Anton

No heat and tub was horrible. Also if im early u cant check in until 3pm or sometimes 2:30pm i guess thats policy

Friends_and_family Family

6/10

Pleasant

09 Nov 2019

Verified traveler

The property was in a nice location, the maid service was efficient. My one complaint is there was no hot watee in the shower

Leisure Partner

2/10

Poor

31 Oct 2019

Michelle

It was nothing like the website. In the middle of nowhere.. toilet didn’t work... lots of people walking around asking for drugs or money

Business Family

2/10

Poor

18 Oct 2019

Tonyamarie

This is a hotel you should not be recommending to families!!! It should be refunded as we were afraid for our lives when the people in the room next to us were screaming HELP at 3am. And then the hotel manager/owner banged on their door for over an hour trying to get them to leave. I’ve never been so uncomfortable in my life!!

Friends_and_family Family

6/10

Pleasant

30 Sep 2019

Verified traveler

A lot of noise

6/10

Pleasant

30 Sep 2019

Verified traveler

Very old and out-dated.....Outside stairs for non-smoking--small bathroom with no hooks for clean clothes...doors still use keys for entry..bulky…..but was clean

Business_and_leisure Partner

2/10

Poor

25 Sep 2019

Colin Cherry

Terrible accomodation

Thisn was probabbly the worst hotel my friends and I ever stayed in!
the rooms were cold and the heat was'nt working. Big gaps on the bottom of the door and very limited covers on the bed.
Only one light working on my room and the bathroom was awful with no enamel on the bath.
I left me with the feeling Hotels.com misrepresented me and I am not so sure whether I would use there services again.
Just awful!!

Friends_and_family Friends

2/10

Poor

16 Sep 2019

Verified traveler

Staff was rude and unhelpful. Got eaten up by bedbugs all night! Without a doubt one of the worst motels I've ever stayed in after many years of traveling on the road.No breakfast. They refused to refund my money after informing them of the bedbug infestation. There are people permanently living at the motel with kids who are roaming around during the night. Transients and druggies also. NEVER stay at this horrible place!

Business Family

2/10

Poor

09 Sep 2019

Tina

The room was nothing like the photo

My husband and I just needed a quick place to spend the night while we were looking in the area at homes to buy we knew that this hotel was a no frills hotel however we did think that there would be some kind of comfort when we walked into the room we were overwhelmed with the smell of smoke even though the room was supposed to be a smoke free room there was an ashtray on the table my husband went to use the bathroom and could not get back out because the door only open from the outside we did not get a chance to look at the bed linens because we turned our key in five minutes after checking in there was no refund and the person who checked us and told us they would call us the next day after speaking with the manager and we never received a call back I would truly hope that hotels.com would remove this listing from their web From their website The room was nothing like the photos shown to us the carpet had stains as well as the wall and the TV did not work

Business

4/10

Poor

08 Sep 2019

Dee

The room was far too bright to sleep with a light right outside the window all night and thin curtains with gaps on top and sides. Freezer compartment needed defrosting and had food bits frozen on the inside surface. My room had no \"do not disturb\" sign, so I got woken at at 9 AM when I had planned to sleep in my first morning after a bad experience trying to get to sleep. The shower was stained from prior mold stains. It was clean, but looked awful and old. Instalations were not done professionally and not attractive at all. Just a cheap place to stay with nice staff. The bed was soft but the pillows were high, and that is a combonation to give back/neck aches. I'd bring my own lower pillow if I had to stay there again.

Leisure Self

2/10

Poor

03 Sep 2019

michelle

Nasty place.

Most disgusting hotel i have ever stayed in. Spider webs everywhere, chairs were stained, finish on bathtub was coming off.

Friends_and_family Family

6/10

Pleasant

29 Aug 2019

Verified traveler

If I were the owner or manager of the property, I would be embarrassed to rent out rooms here. If it were not for the fact that all other hotels in the area were either totally booked up or triple their usual rates because of a local event, I would not have stayed here. The manager was friendly and helpful enough, but honestly, the room was embarrassing. Some of the bed linens were badly stained, the a/c was caked with years of dust, and the sink refused to drain. Anyway, we had a place to sleep, so it was not a total loss, but I would not recommend this place to anyone.

Business_and_leisure Family

4/10

Poor

24 Aug 2019

Marianne

We were given a smoking room although we requested non-smoking. The bed sheets and a couple of the towels were dirty. We were relocated to another room which was nonsmoking and the linens were clean.

10/10

Exceptional

22 Aug 2019

Verified traveler

the place was clean and quiet. No Riff Raff. I stayed here due to an impending storm and it was a good deal too.

Business_and_leisure Self

2/10

Poor

19 Aug 2019

Waymen

Fantastically Horrendous

Absolutely disgusting! Unbelievably horrendous! I should have just gotten a card board box and slept on the sidewalk, it would have been cleaner! The place was filthy, swarming with flies, garbage behind dresser and bed, strong odor of mildew, carpet was amazingly filthy! Had on brand new socks, i took no more than 4 steps in carpet and bittom of socks were black with dirt! Had to throw socks away! Sheets were in the least dusty with hair and black spots, mattress competely shot and lop sided! Didnt take a shower because bathroom was so dirty! The entire drop ceiling was acrtually falling down! The place was unbelievably horrible! If it wasnt so late when we arrived and if we werent so exhausted we certainly would not have stayed! And to top it off it was expensive! Im actually rather dissapointed in hotels .com as well for even having such a dump listed! The place needs to be demolished, i didnt know hotels like this still existed!

10/10

Exceptional

18 Aug 2019

Rachel

Cozy- loved it

The lady that checked us in was the sweetest- so nice. Room was clean and comfortable- very cozy. Will stay there again.

Partner

4/10

Poor

05 Aug 2019

Verified traveler

Right off exit
That's about it.
Seemed more of a halfway house where people staying extended time to a point where there is a large laundromat right next to lobby...i wouldn t stay there again, i felt very UNSAFE. AND TV DIDNT WORK AT ALL. Broken.

Leisure Family

6/10

Pleasant

04 Aug 2019

Adebo

Room amenities did not match what was advertised

Average room, with few amenities. Booking site advertised refrigerator and microwave. No microwave in room. Room was old, but quiet.

2/10

Poor

02 Aug 2019

James

I have stayed in a lot of motels in life. I have nothing positive to say about our 2 nights there. After arriving and getting key, key would noot unlock door, went to office for help clerk came down and said it was broken and there was a Trick to it, she tried for 10 minutes with no results, went to the office with someone else after 15 more minutes she finally got the door open. She said their repair person was sick and not avaiable to fix it. We asked for another room but were told their were none. We had traveled almost 550 miles so we stayed, my wife held the door open will i got our bags. We had no clue if door would open once we were inside. It was harder getting out then in. I managed to leave in the Morning for Cooperstown,Ny, my wife stayed behind not feeling well.. I told the maid not to desterb her I would get clean towels later. My wife awoke to someone entering the room, a man with tool boxes, I asked him to leave I was in bed ( not dressed ) he proceeded to prop door open sat on a chair took the lock apart in an attempt to fix it, then decided to replace the lock leaving without giving key to new lock, wasvery upsetting having this strange man enter the room. My wife just got settled and manage to go back to sleep only to have maid bang on the door until I opened it, she tried but chain lock was on. Room had no do not disturb signs but they were verbally told. Other issues were tv remote did not change channels, they were informed no other remotes, very dirty

Leisure Family

10/10

Exceptional

01 Aug 2019

Verified traveler

The place was close to amsterdam descent priced rooms were neat and clean no coffee makers

Friends_and_family Family

2/10

Poor

20 Jul 2019

Verified traveler

Property had dirty feel about it. Stains on the carpeting; no way to lock room from the inside. There was no continental breakfast as advertised. Very poor lighting within the room.

Leisure Friends

6/10

Pleasant

14 Jul 2019

Verified traveler

About what I expected for the price. In the first room I was given the bathroom window did not close as this was a ground floor room that was a security concern. When I went back to reception the receptionist apologized and immediately moved me to another room.
Great location near NY Thruway, parking lot well lit and room was quiet.

Leisure Self

8/10

Excellent

07 Jul 2019

Valena

We would stay again

Room was very clean and roomy. The area wasnt bad and pretty quiet too. Only thing I would have changed would be they should have wifi but still wasnt a big deal.

8/10

Excellent

01 Jul 2019

Verified traveler

Stars Cafe on the property was wonderful. Good food at great prices.
Staff were very friendly and accommodating.

Friends_and_family Family

2/10

Poor

27 Jun 2019

Verified traveler

The girl at check-in was not friendly at all. This motel- not HOTEL- was disgusting and filthy. The room smelled. The carpets were gross. The sheets had brown stains on them covered with black crumbs. I had to ask the girl at the desk for clean sheets and she just switched us to another dirty room. The TV remote did not work so couldn't watch anything. There was NO breakfast as advertised. I would not recommend this pit to my biggest enemy. BEWARE!!

Leisure Partner

6/10

Pleasant

23 Jun 2019

Garry

8 hour sleep.

Very nice people. It’s just a tired looking hotel.

6/10

Pleasant

20 Jun 2019

Todd

There is NO Breakfast at this Hotel

Paid for the hotel and selected the hotel because they offered a \"FREE BREAKFAST FOR ONE\". They do not serve breakfast, they have COFFEE... When I stay at a hotel, I take into consideration the FREE BREAKFAST as part of the Cost of staying.

2/10

Poor

02 Jun 2019

brian

Worst place i ever stayed at

Place very dirty no hot water

Family

2/10

Poor

20 May 2019

Verified traveler

I will never stay there again. Room was filthy. They never left us clean linnen, no phones in room to call desk. No toiletries or cups in room. Just a bad experience all around. Not to mention the noise all nite long.

Friends_and_family Family

6/10

Pleasant

12 May 2019

Verified traveler

No documents in room regarding wifi or tv use. No tv channel guide. Staff was receptive and helped. No remote for volume on tv. Staff found one for us. Bed was terrible. Heat was unplugged on arrival and so noisy we slept without and it was cold.

Leisure Friends

2/10

Poor

27 Apr 2019

Verified traveler

I dislike the whole property i walked in to a room with bed bugs

Friends_and_family Partner

2/10

Poor

18 Apr 2019

Verified traveler

THE STAFF WAS THE WORST! AMANDA WAS MORE INTERESTED IN PLAYING WITH HER CELL PHONE AND ACTED IF YOU WERE BOTHERING HER WHEN YOU ASKED HER SOMETHING.
WHEN I TOLD THE MANAGER WHAT WAS GOING ON; HE SAID IF I DIDN'T LKE IT JUST LEAVE I HAVE STAYED IN HOTELS ALL OVER THIS COUNTRY; THE IS THE WORST!!!!!!! YOUR COMPANY SHOULD TAKE THEM OFF YOUR LIST

Business Family

2/10

Poor

09 Oct 2018

Leah

This was by far the dirtiest motel I have ever stayed in. Thankfully the beds had plastic sheets, its better waking up sweating than bed bugs. It blows my mind that others would find it even remotely acceptable. Red roofs are the same price and you wont have to keep your shoes on.

6/10

Pleasant

15 Sep 2018

Richard

Hotel was in need of a physical upgrade as it is an older motel. Rooms are ok but just barely and staff was busy trying to run facility that included a laundromat.

6/10

Pleasant

19 Aug 2018

Mike

Perfectly adequate for a stopover en route to Adirondack state park. Absolutely nothing fancy, but clean and in decent condition.

2/10

Poor

18 Aug 2018

Penny

Scary and rundown

We were travelling on motorbikes and when we got there, it looked like it was a homeless shelter. We were nervous about where we could park our bikes safely. Many people obviously living there. We got a second floor room with an outside stairway near it, and everyone used the steps to congregate on and smoke at all hours. The room door had only one lock and the chain lock had been broke off. We used a chair up against it all night. The room was very grungy and old, but the bed sheets were clean. Holes inside bathroom walls and ceiling were stuffed with tissues. Would not return there.

Partner

6/10

Pleasant

17 Aug 2018

Verified traveler

The room was clean. I will say that.
I was required to stay in the area due to my vehicle being broken down.
The 3rd day i would have thought they'd give me even a small break on the price - nope - instead, I, as a 55 year old man was told a life lesson by the greedy owner and charged full price.
The place is loaded with younger people whom have zero clue about manners and noise consideration.
Now let me say that Im no prude either iI stay awake very late 1am or longer, most nites.
The walls are thin and you can hear - well - everything without getting to details.
Its a truly mediocre experience from bath towels that are expressly too small to a greedy Eastern Indian owner who gouges her overly priced rooms.
If you can stay elsewhere - I would highly suggest you do.

8/10

Excellent

12 Aug 2018

Scott

Quick in-and-out. Good breakfast (not free) nearby

No breakfast, but there was an affordable breakfast counter next door that was WAY better than the pathetic breakfasts most motels serve. Staff were friendly and available, even at 2am.

4/10

Poor

05 Aug 2018

Verified traveler

The shower was hardly lukewarm. This was at 5:30 in the morning when we were the only ones using the shower. A major disappointment.

4/10

Poor

04 Aug 2018

M

A lot of live in geust! Holes in thecwall, stained ceiling tiles, unpainted trim on the doors, no peep hole on the door.

6/10

Pleasant

31 Jul 2018

Verified traveler

They overbooked us when we had a non refundable reservation so we had to scramble for a hotel room at the last minute and were unable to stay with our family who had booked the same hotel after us. They did assist us in finding another hotel but this wasted time for our vacation and we had to separate from our family. Did not end up staying here.

Family

2/10

Poor

31 Jul 2018

Linda

Skip this place !

Horrible experience! The bed was VERY UNCOMFORTABLE, felt as though it was two twin BOX SPRING mattresses shoved together without a top mattress; I had to stay on one side of it, due to VERY HARD center board ! Bugs in bathroom window sill . Never again,, reviews posted that I CHECKED on to consider using this facility were facility VERY MISLEADING !!!!!!

4/10

Poor

14 Jul 2018

Verified traveler

Run down motel, curtains did not close well. Truck sat idling in front of room with lights glaring into room for an hour late at night.