Name: Holiday Inn Express and Suites Pampa
Address: 3119 Perryton Parkway, Pampa, 79065, US

6/10

Pleasant

29 Jun 2026

Lauren

Tv didn’t work, our beds and bathroom was dirty, the pool and hot tub are still down, the shower head is corroded over, the water was either ice cold or scolding hot in the shower, no coffee at breakfast. This is the 3rd time in the last 3 months that I have stayed at this property. Everytime the pool and hot tub are closed due to maintenance and there is no coffee at breakfast. It has been clean but this time it was not. My opinion is, it has gotten too pricey for the property’s condition. The ac in the room works great! My last two stays weren’t bad but this stay was not the best due to how dirty our room and bathroom were.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Tania Yoselyn

Todo está muy bien y limpio …

Family_with_children

10/10

Exceptional

15 Jun 2026

Brandi

Great for a 1 night stay facility was clean and seems updated
location we needed to be at first thing in the morning event

Family_with_children

10/10

Exceptional

14 Jun 2026

Tania Yoselyn

Clean room

Family_with_children

8/10

Excellent

11 Jun 2026

Norma

The room was clean overall, and the beds were comfortable. We slept well, although the pillows were a little firmer than usual.

However, the room clearly needed maintenance, especially the bathroom. The toilet paper holder was broken, so the roll was left on the bathroom countertop. The toilet tank looked tilted backward and seemed loose or improperly positioned.

The shower area showed visible moisture damage, with peeling paint, swollen areas on the wall, and worn or separated trim. The shower diverter also did not work properly; water kept coming out of both the bathtub faucet and the showerhead, which made the shower pressure weak.

The lampshades were very worn, with small tears or holes, making the room look neglected.

For a higher-quality Holiday Inn, the condition of this room was disappointing. The beds were comfortable, but the bathroom and fixtures need serious maintenance and updating.

Family_with_children

10/10

Exceptional

07 Jun 2026

Andrew

It was a nice clean and quiet place to stay

Family_with_children

8/10

Excellent

07 Jun 2026

Donna

Pool and hot tub were out of service. Ice maker on second floor was out of service. Room above me sounded like they were running and jumping most of the evening. Staff was friendly and helpful.

2/10

Poor

30 May 2026

Trisha

Room dirty rust in the shower. Lights not working sheets not changed for 5 days in a roll even after took the sheets off bed so they would change them. Do not recommend this place to anyone.

Family_with_children

6/10

Pleasant

30 May 2026

Petra

No pool or hot tub when we checked in. Couldn't cancel very disappointed

Family_with_children

4/10

Poor

25 May 2026

Patricia Torres

Since we ordered the room on Orbitz, we did not know until we got there. The pool was not working. You go to Texas you expect to have a pool. When I asked him about it, \"well you saw that on the website\" is what I was told. They got into our room. The TV was not working. I travel around the world and around the country and I have never been in a hotel that did not have room darkening blinds that could close. This room had only shears that close and there were lots of lights shining in from outside. Went to breakfast Saturday morning there was nothing left and the person filling up Breakfast was very slow.. We were in a time crunch and had no time to wait. In just about about every hotel I visit, I feel welcome, I did not feel welcome there. It's almost like an imposition to even be there. The TV went out a second time while we were in the room. We went to Pampa for a graduation and we had planned to hang out in the pool during the weekend and we could not. My nephew and his family lives there and I plan to visit more often.. Both needs at the top sink form and I did not sleep well at all.. I will never stay there again..

Family

10/10

Exceptional

24 May 2026

Lauren

Everything is clean, breakfast is good, staff is friendly, and room ac works great.

Self

8/10

Excellent

24 May 2026

kate

Great value!!

Family

2/10

Poor

04 May 2026

Heather R

The shower would not drain, the elevator would try closing on you & the pool was too cold to swim in. Because the shower wouldn’t drain, I fell in the shower and no one asked how I was, never apologized and I never heard from the manager about my fall. There was no coffee in the room, either day & the hairdryer in the room didn’t work.

Partner

8/10

Excellent

01 May 2026

DORA

Clean rooms and quiet area

Pet

4/10

Poor

27 Apr 2026

jeanna

The first room that I was given had a broken door jam and tyou could see through a 1\" gap in the door into the hallway. Called the front desk to report but never got an answer. Went down stairs, rang the bell and proceeded to wait another 5 minutes for anyone to come to help. Stood there another 10 minutes to get moved to a room with smaller beds and once in, the ac was broke. No hot water to shower. Will not stay here again!

Self

10/10

Exceptional

26 Apr 2026

Vera

The room was nice and the bed was comfortable. The cleaning staff was very nice.

4/10

Poor

26 Apr 2026

Arturo

No breakfast

Partner

10/10

Exceptional

26 Apr 2026

Lauren

Definitely will be staying here again. The whole was clean. The parking lot has good lighting and spacious parking. The staff were extremely friendly and professional. The beds are super comfortable. The room ac works great. The room was very spacious and very clean. We were unable to use the pool and hot tub due to it being under maintenance but staff did say it will be ready soon. I do recommend this hotel. It is very convenient to what the town has to offer. It is a very quiet property as well.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Gregory

The rooms are very clean. The continental breakfast had a lot of great choices to include pancakes from a very cool pancake maker!! My shower head in the room was calcified and should be cleaned or replaced to allow the full effect of the shower. Everyone on the staff was friendly and helpful. When I travel back to Pampa, if I am not in my RV, I would not hesitate to stay here again.

Family

6/10

Pleasant

14 Apr 2026

George

The pool was closed the entire time I’ve been there three weeks. The front desk the staff was helpful.

10/10

Exceptional

31 Mar 2026

Tanya

Front desk staff was amazing

10/10

Exceptional

28 Mar 2026

John

Good biscuits and gravy at breakfast.

8/10

Excellent

27 Mar 2026

Edwin

Clean rooms

4/10

Poor

20 Mar 2026

Diane

everything is old, filth on phone cradle, rang front desk over 20 rings, went downstairs and they said it wasn't connecting, door would not lock when leaving room, they \"fixed\" it but now it would not securely shut and deadbolt from inside did not engage. Bathroom had it's own deteriorating issues (wall boards near tub)

Self

2/10

Poor

16 Mar 2026

Stephanie

The pool and hot tub were closed which we chose this hotel because it had an indoor pool for the kids, we were not informed when we made the reservation that it was closed, then the sign said for painting, which was not happening so I asked if they were going to open it and was told no they didn't know when it would open again because the heater was broke. Dont advertise a hot tub and an indoor pool if you cant accomidate a family with children expecting to swin on vacation. Never again will I stay at this hotel.

Friends_and_family Family

2/10

Poor

14 Mar 2026

Lisa

No hot water. Pool was closed. Breakfast was late and very slow one getting food.

8/10

Excellent

15 Feb 2026

Daniel

I don’t like to complain

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Shirley

The room was very clean! The staff was very helpful and friendly. They breakfast was really good!

6/10

Pleasant

20 Jan 2026

Mark

Loose outlets (pulled out of the wall when you unplug something), broken faucet in the bathroom, dirty sheet in the first room. Staff moved us to another room quickly but this too. Also had a loose outlet. The breakfast was mediocre compared to previous stays. We have stayed here many times and never had this poor quality of accommodations and food.

Leisure Family

4/10

Poor

17 Jan 2026

Gabriella

The hallway on the second floor smelled like a dirty diaper and then it smelled like weed. The shower curtains don’t contain the water when you shower so the floor gets soaking wet.

2/10

Poor

30 Dec 2025

Jennifer

Nobody was ever at the front desk to greet us. Our room had a broken window, no plug for the bathtub, sink by the coffee pot was stained and didn't work. The blow dryer didn't work. We never saw a maid to tidy our room. We had to go to front desk for out toilet paper twice. The pillows were stiff and hard. I booked the motel because it had an indoor swimming pool, come to find out it wasn't working. When we found out the pool didn't work we asked to cancel our reservation, they said we could not get a refund. I will never book with this motel again.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Bernadette

Was a good stay

4/10

Poor

29 Nov 2025

Rebecca

There were roaches crawling in the hallway on the walls. The pool, hot tub was closed. One worker said it needed parts. There was hair from someone shaving in the bathroom sink as soon as we got their..

Leisure Family

2/10

Poor

23 Nov 2025

JODY

Our room had roaches, one of the outlets was hanging out of the wall, tile broken in bathroom. The staff was very polite and refunded our money and we left.

Leisure Partner

8/10

Excellent

16 Nov 2025

Amanda

Clean room and courteous staff.

Leisure Family

8/10

Excellent

16 Nov 2025

Michael

Breakfast was ok, but coffee was terrible. Pool was not usable. No hot tub. Maintenance could do a better job. Otherwise stay was good.

Leisure Partner

4/10

Poor

16 Nov 2025

Desiree

The pool was out of order. The vending machines weren’t stocked with drinks. The breakfast was AWFUL. Bagels were so hard they couldn’t be eaten. The pancake machine wasn’t working and there was expired milk in the breakfast fridge. The expired milk in the breakfast fridge was also luke warm. The air conditioner in our room barely worked and the fridge in the room froze food on the bottom shelf and didn’t cool at all on top. Very disappointed in this stay

Friends_and_family Family

2/10

Poor

01 Nov 2025

Steven

The heater was broken tv wouldn't change off the menu channel telephone had no cord shower head broken

Business

10/10

Exceptional

13 Oct 2025

Karen

The breakfast was very good and all the staff were friendly.

Friends_and_family Family

4/10

Poor

13 Oct 2025

Becky

I specifically picked this room for the jetted tub and it did not work. The employee at the counter was very nice, but didn’t know how to make it work. The mattress was sunk in on one side. It was just disappointing about the tub. I could have gotten a cheaper room instead of paying extra for it.

Leisure Partner

4/10

Poor

28 Aug 2025

Freddie

Spa was closed. Pool should be. Nothing indicating it was closed.

Leisure Family

6/10

Pleasant

17 Aug 2025

Christian

Sad staycation.

Didnt say online their pool was under renovation. Which is the only reason i booked here.
Breakfast was lack luster. Ran out of everything and only refilled the eggs. Probably wont be back. Halls smell like mildew. Disappointing.

Partner

10/10

Exceptional

11 Aug 2025

Cheryl

Everything was good.

Leisure Friends

10/10

Exceptional

03 Aug 2025

silvia

Bed are very comfortable and the breakfast was very good

Leisure Partner

10/10

Exceptional

02 Aug 2025

Cheryl

Close to eating establishments, quiet and comfortable

10/10

Exceptional

06 Jul 2025

David

Very nice folks to work with

Business_and_leisure Family

2/10

Poor

05 Jul 2025

Lisa

First of all I had already paid for my room and could not get it refunded, my children were looking forward to getting to swim but upon our arrival there was a sign that the pool was closed for maintenance. The room was absolutely not cleaned prior to our check in. There was food crumbs, hairs, and an unknown large black mark on the sheets. The microwave was DISGUSTING probably hadn’t been cleaned in the last 3 guests. When I sent my spouse to report all of this to the front desk he was gone for about 30 minutes and returned stating the staff was nowhere to be found. There was obvious rotting in the ceiling from water damage. I will never stay at this holiday inn again and I had higher expectations for a Holiday Inn having had stayed in some very nice ones before.

Business_and_leisure Family_with_children

4/10

Poor

24 Jun 2025

Jeff

No pool or jacuzzi , did not clean rooms or replace towels for 3 of 7 days , no reduction in price for degraded services

Business_and_leisure Partner

8/10

Excellent

10 Jun 2025

Wendy

Hotel does not have usb outlets in room. Make sure you take your own. First hotel in a very long time that did not have them, so I wasn’t prepared. No soda/beverage machines while we were there, but the lady at the front desk kindly offered me some bottles of water for our room. Overall, would stay there again!

Leisure Family

6/10

Pleasant

05 Jun 2025

Bradley

The pool and work out areas were both closed. The beds were not comfortable and the trays of food for breakfast were empty for over 30 minutes. When someone finally found the attendant, she took a few minutes and replaced the eggs and brought out 2 trays of cinnamon rolls, with only one roll on each tray. We left and went someplace else for breakfast.

Leisure Family

10/10

Exceptional

11 May 2025

Helena

I loved the property. Very convenient to where we headed.

10/10

Exceptional

11 May 2025

Rose

Sherry the 3-11 shift was fantastic our second stay during our trip is here and everyone was great. Sherry stands out to me in my opinion above and beyond just issuing you a room

Leisure Partner

6/10

Pleasant

16 Apr 2025

Kayla

This property was not my favorite by any means.

We only stayed overnight and I was traveling with my young children. We booked this hotel because the others in the Amarillo area were significantly more expensive. The property is kind of in the middle of nowhere, but there were quite a few dining options around. The staff were extremely friendly and helpful, and the property was very quiet.

Half of our room keys didn’t work and one of the doors to get into the room was a little janky. It didn’t close all the way and had difficulty opening. One of the rooms had a distinct musty cigarette smell. There was water damage to the ceiling in our room, and as we overlooked the other roofs to the property we could clearly tell why - many of the shingles were damaged or missing. Our room was clean with clean sheets and towels, but the carpets were stained. Not a single ice machine in the entire hotel was functioning. And a lot of the other amenities were broken down as well, like the pool and the washers/ dryers.

Would I stay again? Yeah, maybe. The negative points were intolerable - which is why we stayed. But the property is being seriously neglected overall.

Leisure Family_with_children

2/10

Poor

13 Apr 2025

Daniel

Horrible

Pool was closed, microwave didn't work, a/c didn't work

Friends_and_family Family

2/10

Poor

12 Apr 2025

Jorge

The first night the fire alarm was going on and off for about an hour at 2am. Staff could not figure out why of how to turn it off. Then I find out the next morning all the amenities time were expecting were all out of service. The pool was closed, the over was broken so the full breakfast was not available washer and dryer were broken. If I would have known this I would have gone somewhere less expensive and has the same amenities without a fire alarm going off in the middle of the night. After all that we don't get any kind of compensation. Only reason a gave a little higher score on service was because the day time lady I spoke to over the phone prior to the stay was very sweet and helpful.

Friends_and_family Family

8/10

Excellent

16 Mar 2025

Mark

The toilet squealed when ours was flushed or the next room was flushed!

Leisure Family

4/10

Poor

15 Mar 2025

kathy

Pool is under renovation . Ice machine don’t work. AC in room didn’t work. Lady at desk was very pleasant .

Leisure Family

10/10

Exceptional

22 Feb 2025

Danasty

Amazing Stay

Check in was very fast & super welcoming friendly Service. Room was very clean, comfy & quiet.

Partner

2/10

Poor

07 Jan 2025

Verified traveler

Nice hotel but got food poisoning from breakfast

The room was large and clean, nice hotel. However, both my son and I got terrible food poisoning from the breakfast. we were very sick for 2 days.

10/10

Exceptional

05 Jan 2025

Nadine

Right price, very friendly helpful staff, great breakfasts.

Partner

6/10

Pleasant

14 Dec 2024

Ransom

Stinky sucky room

Walked into the first room and crazy but the beds were about halfway made, sink was covered in what i would calm crap and they're was a toilet cake sitting on top of the air conditioner smelling up the nasty room. Called to get a new room and had to go back down get keys get new bedding Ali that crap but still it sucked.

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Mayela

Muy bonito y limpio!! El personal muy amable

Leisure Family

8/10

Excellent

16 Nov 2024

Gary

The property was very nice and clean. The staff was friendly. Only thing that didn’t go right was the ice machines, all of them except the office. It wasn’t a major problem and will not keep us from not staying there again.

6/10

Pleasant

27 Oct 2024

Brenda

Quick trip luckily

Front desk lady was really nice and efficient no issues there ac didn’t blow much air in room , only 3 towels when reserved room for 4, beds really old I’m guessing really squeaky so with the heat lots of tossing and turning along with squeaks and no pancakes for the kids because lady in banquet area was new and didn’t know how to run machine

Friends_and_family Family

2/10

Poor

01 Sep 2024

Daniel

I usually have good experience at Holiday Inn, and that is why I always look to stay on their properties, however Holiday Inn in Pampa TX was the worst choice ever, rooms are dirty, door protection devices were broken (room 205), dust everyhwere on the room, furniture is ripping apart, lamps had no light bulbs, not enough plugs, they offered breakfast from 7 to 10, however looks like they only fill their trays once, if you are not early enough you wont get the promised breakfast, no one attending the breakfast area, I have family in Pampa and will continue to visit the town but I will be looking to other lodging options, not sure if I will pause my relation with Holiday inn in other places because of this but absolutely will do when I go back to Pampa.

10/10

Exceptional

19 Jun 2024

Suzanne

Best choice for a great rest

This is our second time to stay here and this trip confirmed we will continue to stay here each time we come to Pampa.
The staff here was above reproach. Everything regarding our room was wonderful
My only 2 complaints are the first floor air conditioner wasn’t working. It appeared to really affect the front desk personnel, but they were troopers. My second issue was the fact that the pool was extremely cold and the spa was out of order. After a long day of driving we were looking forward to relaxing in either and it just wasn’t possible.
Thank you to the staff for all your hard work. Housekeeping staff was extremely wonderful

Partner

8/10

Excellent

08 Jun 2024

Steven

Swimming pool was open but, heater was not working, hot tub was being painted. 2nd floor ice machine was a not working. Staff were friendly and open, hot breakfast is very good and lots of fresh items. Room was clean and smelled good.

Business_and_leisure Family_with_children

4/10

Poor

04 Jun 2024

Chuck

We chose this motel specifically because of the indoor pool. We were NOT told or was it stated that the pool was drained and Inoperative. Very upset

Leisure Family_with_children

2/10

Poor

27 May 2024

Floyd

:No hot water in the bath/shower. Safety latch on door broken. Light bulb in lamp burned out. Pool out of order, unable to use. Staff inaccessible. Unable to contact manager.
Definitely not worthy of the Holiday Inn Express name.

Leisure Family

10/10

Exceptional

13 Apr 2024

Mary

Visit was amazing minus the pool and got tub where down

Friends_and_family Family

6/10

Pleasant

07 Apr 2024

Rocky

The worst mattress I have ever had to sleep on. Springs or coils were completely compressed leaving the mattress with huge deformations and craters where your upper body lies. My head was lower than my feet. Could hardly sleep a wink and had it not been so late when I got to my room I would have asked to change rooms. I booked this room for two nights with my girlfriend staying there both days/nights and me the second night. She’s very modest and didn’t tell me till that night I was able to come in from work and sleep there. You do not want to sleep in room 323 unless they have swapped this mattress out. Everything else was as it’s supposed to be. Clean room and sheets.

Business Partner

10/10

Exceptional

04 Apr 2024

Boyd

Sherry was awesome.

6/10

Pleasant

31 Mar 2024

Keith

Hot water was not hot enough. Beds too hard.

10/10

Exceptional

24 Mar 2024

Sara

Rooms very clean and nice. Beds were really comfortable. Breakfast was great and very clean area. I was very pleased with my stay.

Leisure Family

10/10

Exceptional

24 Mar 2024

David

Very comfortable and clean

10/10

Exceptional

03 Mar 2024

Janet

Front desk gentleman with long hair was awesome , got us what we needed when we needed it , great breakfast as well.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2024

Don

Nice place.

Leisure Family

2/10

Poor

08 Jan 2024

Craig

Had no hot water for the shower in room one, switched to another room and had almost no water pressure. Not. Good experience.

Business Self

10/10

Exceptional

30 Dec 2023

Julie

Clean room, comfortable bed. Great place, will use again when in the area!

Business Self

10/10

Exceptional

24 Dec 2023

Diane

The stay was great, it was clean and great breakfast and loved the hot tub and service was great too.

Friends_and_family Friends

4/10

Poor

09 Dec 2023

Heather

Don’t stay there.

The rooms are outdated. The beds were rocks. Bathroom had drywall bubbled and peeling off from a water leak. Not worth the $150 I paid and will never stay there again.

Friends_and_family Family

2/10

Poor

01 Dec 2023

Michelle

Poor

Customer service was excellent but due to the fact of everything else, I would give him a pour of view. The hot tub was f****** dirty, the paint was pilling in the hot tub and we asked for towels each day we were there. The room service would not bring them to us. We had to go to the front desk and get them every time. Our trash was not emptied. Nobody seemed to care about cleaning the rooms at all. So I would never go back there again. Unless they up there stuff and get things taken care of especially with a hot tub. I took my ground babies in it and. Paint was peeling and it was dirty and muggy and gross.

Friends_and_family Family

10/10

Exceptional

21 Oct 2023

Debra

Friendly staff, clean, comfortable rooms.

Leisure Family

8/10

Excellent

10 Sep 2023

Elsa

Clean and comfortable!

Business

4/10

Poor

28 Aug 2023

Michael

The property needs repair. We stayed at 2 IHC properties this last weekend and both needed repair.

6/10

Pleasant

09 Jul 2023

Verified traveler

Wont go back.

Everything was broke. Hot tub, ice machine, and washer. Bed was hard. The pool area smelled very strong of chlorine. I went up the customer service and told hem the hot tub was ice cold and they said oh yeah it needs a thermostat. No signs on the door or anywhere

Friends_and_family Family

2/10

Poor

03 Jul 2023

Rhonda

I was told that management would contact me about my stay. Manager’s card I was given is Anna by an employee named Anna, at the front desk. I stayed for one night, June 25th. The tub wasn’t draining properly and the sink at the wet bar was constantly dripping no matter how many failed attempts I made at stopping it’s drip, so that I could sleep. Luckily I had two beds and 8 pillows to choose from because there were unidentifiable hairs and fibers on the bedding. Drip-drip-drop was keeping me wide awake though, so I went downstairs and requested a new room. I lost atleast an hour of valuable rest time, dealing with the inconveniences of the room and transporting all of my things to the new one. It was ridiculous. And to not even hear from management..it’s unacceptable. Thanks but never again!!!

Leisure Self

10/10

Exceptional

25 Jun 2023

Charles

Clerk was very kind. Nice and maintained property.

Leisure Self

8/10

Excellent

24 Jun 2023

Tracy

The room was nice and clean. The beds are more on the firm side. The breakfast was great with plenty of options.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2023

Darin

..

Leisure Family

8/10

Excellent

08 Jun 2023

Jess

Friendly staff but just lots of moths probably because of the recent weather

8/10

Excellent

29 May 2023

Suzanne

I’d absolutely stay here again

Only could get ice on second floor. The sign in the hallway on floor 3 says Ice Machine, laundry and vending machines. Washer didn’t work, ice machine didn’t work and zero vending machines

Friends_and_family Family

10/10

Exceptional

12 May 2023

Jerry

Pool and Hot Tub were cold

10/10

Exceptional

02 May 2023

Ajay

Nice and Clean property with Hygienic breakfast

Business Friends

10/10

Exceptional

02 May 2023

kent

Clean motel good breakfast

Leisure Self

8/10

Excellent

26 Apr 2023

Ashley

Would stay again as a solo female traveler. Clean rooms, great rate!

Leisure Self

8/10

Excellent

26 Apr 2023

Ericka

Staff was friendly. The hotel was clean and their breakfast was good with more options than most hotels I’ve been to. I was very pleased with my stay, the only issues I had was the hot tub was out of order (that was why I booked that hotel) and the bed was pretty firm.

Business Self

8/10

Excellent

24 Apr 2023

Benny

We arrived and were cordially greeted, our tv did not work and called the desk several times and told to call the desk when the manager arrives, he arrived when we were checking out. We had two fire alarms go off very early in the morning.

Leisure Partner

10/10

Exceptional

15 Apr 2023

Karen

We recently stayed at this hotel twice actually on our way to/from Colorado. After a long day's drive this hotel was a safe, clean oasis and we enjoyed relaxing in our clean comfortable room. All the public areas were appealing, tidy and clean. The pool/hot area was also very clean and nice. The breakfast was good...the food was displayed in an organized, clean appetizing way with many choices. We definitely recommend this hotel!

Leisure Family

6/10

Pleasant

14 Apr 2023

Robert

Shower was poor with difficulty regulating water and the wand was useless. We were in the handicap room and the shower floor was very slick. If you were not handicapped before, you had a good chance after showering.

Partner