Name: Ninh Binh Hidden Charm Hotel & Resort
Address: Tam Coc-Bich Dong Tourist Center, 9 1, Ninh Binh, 430000, VN

10/10

Exceptional

30 Jul 2026

DOMINIQUE

great hotel for them price and great staff

10/10

Exceptional

23 Jul 2026

DOMINIQUE

I think everything was great except for the bed sheet cover that is very thin .I would like them to offer better bed sheets

10/10

Exceptional

10 Jul 2026

tuan

Miss Hang was very helpful and friendly.
Thank you
Tuan

Family_with_children

8/10

Excellent

05 Jul 2026

KIen

It’s great

10/10

Exceptional

09 Jun 2026

Nicholas Frank

Very good hotel

Partner

8/10

Excellent

23 May 2026

Samantha

Hotel was clean and staff were very helpful and friendly however the hotel is pretty dated and it was around 34 degrees outside and the air-conditioning in the hotel was not up to scratch. We had a couple of sleepless nights here and although the staff were trying to help by bringing in an additional fan to use inside the rooms, it was still too warm.

Partner

6/10

Pleasant

13 May 2026

Trang

Location is central in Tam Cốc area. The breakfast is good and basic. The room is clean but the bed isn’t comfortable at all. Staff is rude particularly the manager at the front desk. The pool is not clean.

I arrived to the hotel at Noon for check out; was soaking sweat from my bike ride to try to make the time. The manager greeted me by saying please try to check out in 15 mins since its Noon already. Additionally, she inquired about my travel plans for the morning by telling me that check out time is at Noon.

I expect more hospitality from this hotel.

I could use a restroom at a random cafe for only $30k, and they would be very nice and understanding by allowing me to use the restroom and brought out a fan for me. However, there is a lack of understanding and hospitality from this front desk manager. She wouldn’t care that I looked soaking sweat and made it back my noon.

I wouldn’t come back and recommend anyone to come back. The staff needs to be trained properly.

Self

10/10

Exceptional

16 Apr 2026

Martin

Excellent service.
Annie was amazing.
Good location

6/10

Pleasant

09 Apr 2026

Riqz

Breakfast was acceptable with a good range of offerings, staff were ok ... nothing exceptional or unique, it was functional. I am comparing to larger chain hotels which obviously spend more on food offerings and also training ... but the room price reflects this, so on balance this was good enough for the money. Not a luxury hotel but more budget mid range i would say

Family_with_children

8/10

Excellent

11 Mar 2026

Thuy

Company listing on Expedia website showed room with discount that seems to be very limited in availability. Contacting hotel staffs were not helpful in resolving issues with reservations.

Family

6/10

Pleasant

01 Mar 2026

Hiten

Large hotel and room

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Kayla

Beautiful room, beautiful resort, walking distance to everything. Staff was amazing.

Family

6/10

Pleasant

23 Feb 2026

darrell

We were traveling in a large group.
Location is excellent, only a couple min walk from restaurants and shopping. Rooms were large and very clean. Hotel itself was very well kept and spotless. The food was good and the included breakfast was well done. The staff we interacted with were a pleasure to deal with and helpful, with one exception and we only saw that staff member late our first night.

I had to take away two stars though, I wish I could make it 1.5 but that’s not an option.
first the mattress in all our rooms were reported as very uncomfortable and hard. The bar seemed to be in training mode, it took a while to get a drink. The restaurant is reservation only for dinner. We tried to get a table after a very long day of tours but they said they couldn’t seat us. The restaurant was empty with the exception of one table. We were visiting during the Tet holiday so I’m sure that played a roll in our experience.
Over all I do recommend a stay. It’s a great area and the hotel and service is a great value.

Friends_and_family Friends

8/10

Excellent

11 Dec 2025

TIEN

Acceptable

Partner

6/10

Pleasant

19 Sep 2025

Jane

The property is appropriate for the number of stars it has. The staff is friendly but really try to push dining at the hotel. Beds were comfortable and room was overall clean. Nothing super negative to say. Average hotel but given very limited options in the area don’t regret staying there. Breakfast is ok as well.

Leisure Friends

10/10

Exceptional

28 Aug 2025

quang

Great hotel with friendly staff. Located next to everything within walking distance.

Leisure Family

10/10

Exceptional

13 Jul 2025

Ryan

Perfect spot for our first visit

I would highly recommend this place for any traveler. Great location. Easy walk into Tam Coc and bike ride to Mua Cave. Pool and view are great to relax and escape the heat. Rooms are wonderful.

Partner

10/10

Exceptional

02 Jun 2025

Ying

Good location, good view from property.

Leisure Family

8/10

Excellent

16 Apr 2025

Gonzalo

Our stay went as planned.

Leisure Family

10/10

Exceptional

08 Apr 2025

Tamar

Very nice hotel . Amazing room . Clean bathroom .

Partner

10/10

Exceptional

09 Mar 2025

Craig

Thee place to stay when visiting

Exceptional hotel, perfect location. Our room was beautiful and the view from my window was spectacular. It sits at the beginning of the road, full of restaurants and bars and many things to see and do. Annie The receptionist was most welcoming and accommodating. She is always running around making sure everybody is happy.

Partner

6/10

Pleasant

18 Feb 2025

Khadija

The room was spacious and clean. The garden had nice paper lanterns which created lovely views to the entrance. However, the bed was too hard and uncomfortable. The pressure of the water in the bathroom was weak. The furniture was outdated and the carpet too. The hotel was gloomy and sad. I didn't like the energy of it at all. However, I have to say that Annie at the reception was great. She wentbout of her way to resolve an inconvenience created by a tour company that was supposed to provide us with a private tour. Annie handled the situation very professionally and made sure we were well and ok after that trip. Thank you very much, Annie

Leisure Family

10/10

Exceptional

22 Nov 2024

Debra

Beautiful hotel with a nice view and pool. The couples massage we had at the spa was excellent! Highly recommend getting one, they have magic hands. Reception is quick to respond to any of your needs. Breakfast is ok, omelets were good but coffee could be better. They had many other options, just none of them suited us.

10/10

Exceptional

20 Nov 2024

Simon

I had very pleasant stay. Excellent service, very friendly and helpful staff - engaged with guests to get to know them and make them feel like home. Breakfast buffet was good, got free bikes to ride around - some of the bikes probably unsafe and needed of service/replacement. Overall, I am very happy with it.

Leisure Friends

10/10

Exceptional

07 Nov 2024

Taylor

Clean and friendly staff

Leisure Family

10/10

Exceptional

22 Oct 2024

Eric

Loved the pool! Room very nice as well.

Leisure Family

10/10

Exceptional

07 Aug 2024

Margaret

A charming hotel in the rural area of Ninh Binh, walking Distance to Tam Cốc and market and restaurants. There’s a restaurant in site with a variety of food. The staff are very friendly and attentive.

10/10

Exceptional

23 Jul 2024

Felix

This hotel is one of the best hotels that you can find in this area. The staff members were so friendly and helpful. It is located near the main road and you can find restaurants, bars and businesses within a walking distance. I recommend this hotel to anyone, you won’t be disappointed.

Leisure Family

8/10

Excellent

10 Jul 2024

Cary

Good, but not a 5 star

The staff is very accommodating and responsive, but their English was a bit weak. I booked the family suite which was just two connecting rooms. Unfortunately they put the two single beds for the kids in the nicer of the two rooms, which was wrong, so the kids had a bath tub and a shower, plus nicer robes, bigger room, etc., while the parents had the smaller room with a queen bed, small bathroom, junky robes, etc. But the two big negatives were: (1) the shower in the smaller adult room leaked all over the place, so we all used the shower in the kids room, but that shower was clogged, so it filled up with water and you had to wait for it to go down before you could continue your shower. I called the front desk about this, they promptly sent up a worker who did some something and then gave me a thumbs up, but the shower drain was exactly the same -- bad and it never got fixed during our entire stay. (2) the AC does not blow cold but rather blows cool. We were there in the hot season and the room never got as cold as other hotels we stayed at, but this is not a 5 star hotel. Breakfast buffet was okay, not very tasty, but lots of options. Pool is a must in Ninh Binh. Chookies is okay, but I highly recommend Happy Wind restaurant which is to the left of the hotel, not to the right towards town.

Friends_and_family Family

10/10

Exceptional

07 Jul 2024

George

Amazing staff

Leisure Partner

10/10

Exceptional

26 Jun 2024

Michael

Our stay at the Hidden Charm Hotel was nothing short of exceptional. From the moment we arrived, the entire team went above and beyond to ensure we had a memorable and relaxing experience.

A special mention goes to Thank from customer support, who truly exceeded our expectations. Not only was Thank incredibly attentive and helpful, but she also surprised us with a cake for my wife’s birthday, making our stay even more special.

Dinh in the restaurant was another highlight of our stay. Her kindness and readiness to assist us at every meal made dining a pleasure, which is tricky with a two year old.

Vu Minh worked tirelessly to make our stay as comfortable as possible. His dedication and hard work did not go unnoticed, and we are deeply grateful for his efforts.

The barman around the pool was another joy. His cheerful and happy demeanor added a delightful touch to our poolside relaxation.

Overall, the whole team pulled out all the stops to make our stay unforgettable. The hotel’s great facilities and prime location ( not even an 5 minute walk to restaurants annd excursions) only added to the experience. I highly recommend the Hidden Charm Hotel for anyone looking for a relaxing and delightful stay.

Leisure Family_with_children

10/10

Exceptional

03 Apr 2024

Faye

Well equipped hotel with gym amenities and outdoor pool. Toilet was well maintained too. We liked it that they had bicycles we could borrow for free which we used to cycle to nearby dining places and visited hang mua

Staff speaks and communicates well in English

Leisure Friends

10/10

Exceptional

31 Mar 2024

Dane

I got a room on the 9th floor with a beautiful and spacious balcony overlooking the karst mountains (and some factory site, but unfortunately that's how it is in Vietnam - they are working of removing old polluting industry from this pristine environment). The staff was very friendly and helpful and spoke enough of English to get by. The room is of a boutique type and although a bit aged, it is beautiful. The hotel gave me two free dinners for my three night stay and they even printed a menu for me, featuring my name and the menu items. Now nice and attentive! The hotel is close to the famous Trang An world heritage site, as well as Hoa Lu, the ancient Vietnamese capita, and other site. The Hotel gave me a bicycle so I drove to Trang An, took a boat tour, and return back to the hotel. A reallky nice and pleasant stay. Thank you Ninh Binh Hidden Charm Hotel & Resort!

Leisure Self

10/10

Exceptional

04 Mar 2024

Maribel

Highly recommend this hotel. The staff was warm and friendly and went out of their way to make our stay a great experience.

Leisure Friends

10/10

Exceptional

28 Feb 2024

Melissa

Our stay at the Hidden Charm was amazing. The service was impeccable, they had great tour packages that included a private tour guide and transportation services which made the experience highly enjoyable and worry free. The property has plenty of amenities, we came at a colder and rainier time but could see how this would be an even more amazing stay with warmer and sunnier weather. It’s walking distance to restaurants and bars. Would highly recommend this hotel if you’re looking for the Ninh Binh, White Lotus experience!

Leisure Friends

6/10

Pleasant

24 Feb 2024

Ronald

The service staffs from the front desk and housekeeping are excellent. Always polite and ready to help even before you ask. The room itself is spacious, clean and fairly modern. The bathroom large and bright. My room was facing the pool, rice fields and mountain so amazing view when you wake. The room could use better lighting though. The light placement isnt great. Its ok at daytime but not great at night. The fridge at the room barely gets cold even after 24hrs. You cant adjust the settings because there is no settings to adjust. Anyone fancy drinking semi warm beer? Not me. I booked this hotel mainly for the gym which looked great in the pictures but rather dissapointing in person. It looks like they do not take care or maintain the equipment. A little lubricant and cleaning would go a long way. Some machines are broken down. But the worse thing is the floor. Its uneven in many places so everything is lopsided haha. You will know what i mean once you see it.

Leisure Self

10/10

Exceptional

31 Jan 2024

Merle

Kudos to the outstanding staff, Henry & Harry, for their helpful tips on exploring Ninh Binh. Despite battling a cold, their care was exceptional. Shoutout to Trahn (from the restaurant) for crafting the perfect ginger tea. The clean and spacious room added to the overall comfort of our stay. Thank you guys!

Leisure Partner

8/10

Excellent

16 Jan 2024

Kyra

Rooms were clean and spacious. The shower was poorly designed and water often soaked the bathroom floor. Staff were friendly and helpful in booking local tours and transportation.

10/10

Exceptional

13 Jan 2024

Stephen

The hotel staff excelled in customer service. Our every need was attended to professionally and with a smile. The property was clean and tidy and beautifully maintained. This is probably the nicest hotel in the entire area. Location of the hotel was very convenient. There are many restaurants, coffee shops, and convenience stores in the area. It is a short 500 m walk to the boat launch bay for the Tam Coc water excursion.

Leisure Partner

10/10

Exceptional

24 Dec 2023

Erica

Extra touches to make our day special !!

We came to Ninh Bình and celebrated our 32nd wedding anniversary and stayed in this charming hotel . The hotel prepared a surprise for us and we really appreciated the effort to make this day special for us.

Hotel staff speaks English and we would like to give a shout out to Harry who checked us in and provided us with information to kick off our stay in Ninh Binh. Harry and his team made us feel welcomed and we enjoyed our short stay in Ninh Binh .

We are surprised though that there is no car rentals in Ninh Binh just bicycle and motorcycle rental.

Partner

10/10

Exceptional

20 Dec 2023

Stephanie

Max and the staff were so helpful and super friendly. They helped organise transfers and made us feel very welcome.

10/10

Exceptional

29 Nov 2023

Deion

We had pleasant stay

Great services. Great location. Staffs are friendly and helpful. Buffet breakfast offers variety. Complimentary bicycle rental.

Friends_and_family Family

10/10

Exceptional

04 Nov 2023

NEE-MENG

Staff was helpful and the hotel is quite comfortable. Amazing room view!

Leisure Family

10/10

Exceptional

19 Oct 2023

Shera-Lynn

Such a beautiful hotel with great service. The pool is very nice and clean, the spa is wonderful, the food delicious and the staff incredible. Loved it so much we stayed a second night. Very close to everything

Leisure Partner

8/10

Excellent

26 Sep 2023

Kim

The hotel and the street that it’s on is very quiet at night.It has a cute outside courtyard adorned with lanterns and string lights and a cute boutique but that’s where the charm ends. Upon check in, they gave me a lower category room than what I booked. I had to show them pictures from their website of the different rooms. At first they argued that their website is wrong and needs to be updated. Really? After my insistence, they did put me in the right room. Unfortunately, the rooms on the top floor are hot. They had to put in a portable fan. I had to turn on the AC, ceiling fan and portable fan to keep the room cool. Water pressure is low so toilets can’t flush well. Note that they don’t put tissues in the rooms but they use tissues exclusively in the breakfast area as napkins. Breakfast buffet is average and needs more variety. This is the only hotel I’ve been to where a cappuccino is not included in the breakfast buffet and you have to pay extra.

Leisure Friends

8/10

Excellent

24 Aug 2023

Verified traveler

It was wonderful. Hotel looks new and clean. Although breakfast options are limited and almost the same every day. It would be nice if they can change it up a bit every day especially the main pho dish. Other hotels we’ve stayed at have a different main dish every day.

Friends_and_family Family

10/10

Exceptional

18 Jun 2023

Nico

Very private

Leisure Partner

10/10

Exceptional

24 Apr 2023

Verified traveler

Staff were super helpful. Place was very clean and food was excellent.

Partner

8/10

Excellent

10 Apr 2023

Thomas

Had good service but the property needs a little bit of renovating. The bathroom fan was so loud I couldn’t even turn it on.

Leisure Family

8/10

Excellent

19 Feb 2023

Erynn

Great breakfast buffe, nice big hotel room. Great place to stay, only if weather was beautiful

Leisure Family

10/10

Exceptional

04 Jan 2023

Hossein

Great stay.

Very comfortable and clean rooms.

10/10

Exceptional

27 Nov 2022

Phillip

Ninh Binh trip

Very good hotel and staff

Partner

10/10

Exceptional

14 Nov 2022

Jon

Amazing hotel with great facilities and staff

Amazing hotel close to the centre of tam coc. The rooms were clean and modern with great views. The staff were amazing and let us check in early as our flight got us there in the morning. The gym was good with a wide range of equipment

Partner

10/10

Exceptional

22 Oct 2022

Verified traveler

Good stay

One of the best there. Walk 5min to paddy field and 10min to town center where many nice restaurants are located

Friends_and_family Family

10/10

Exceptional

19 Oct 2022

Pham To

Excellent

Leisure Family

10/10

Exceptional

19 Oct 2022

Jonathan

This place exceeded my expectations on many fronts. The staff were friendly & extremely helpful, and they noticed and remembered little details about us & went out of their way to accommodate our requests. Would definitely recommend them &/or stay there again if I return.

Leisure Partner

10/10

Exceptional

06 Oct 2022

David Shao Yu

The best hotel in town, our room's on the 9th floor with a balcony overlooking the golden rice fields with some limestone hills decorating the background.

Leisure Partner

10/10

Exceptional

21 Aug 2022

Nathan

Great service

Great Hotel in a great location, walkable to Tam Coc but a moped would be recommended to visit all the tourist sites in the local area. Staff were brilliant and even helped us out with a spare room to shower etc. after we had checked out before boarding an overnight train. Overall a very pleasant experience.

Partner

10/10

Exceptional

03 Jun 2022

Minh

Excellent hotel, caring staff, clean and spacious.

8/10

Excellent

01 Jan 2021

Justine

Staff was very friendly and accommodating. Room quite clean and spacious with a lovely view. Comfortable bed. Service overall satisfied

Partner

10/10

Exceptional

29 Dec 2020

Verified traveler

Great Free Breakfast

Overall, great. I wouldn't depend on the restaurant though for food because they didn't have many of the options that were listed on the menu.
The free breakfast however was phenomenal.

Partner

10/10

Exceptional

29 Nov 2019

Verified traveler

The staff was amazing. Jessica at the front desk made check-in so pleasant for us, and helped us with a two-day itinerary. She also helped to communicate with our driver who couldn’t speak English. The rooms were spacious and clean. Breakfast was great.

Leisure Partner

10/10

Exceptional

18 Nov 2019

Lucie

Beautiful view in quaint Ninh Binh with large, clean, luxurious rooms and a nice pool. Great service from concierge team and enjoyed the food at the restaurant.

Leisure Partner

10/10

Exceptional

30 Oct 2019

Julie

Nice stay

Even though we got some rain, we had a great time at the resort! Very nice staff, willing to help with all transportation needs, etc. would recommend!

Friends_and_family Family

8/10

Excellent

04 Oct 2019

Verified traveler

Liked the location. A little dated but perfect noting location.

Leisure Friends

10/10

Exceptional

18 Jul 2019

Verified traveler

Fantastic location next to all the main Tam Coc sights of interest. Close to a large selection of restaurants. Staff were efficient and very friendly. Great amenities, great comfortable beds and wonderful breakfast. Overall, we couldn’t fault a thing and we enjoyed our stay at this wonderful hotel.

Leisure Partner

10/10

Exceptional

08 Jul 2019

Verified traveler

In-house massage place. Wide variety of food at hotels restaurant in a rural place. Good travel recommendations especially by the few English speaking staff.

Leisure Family

2/10

Poor

09 Jun 2019

Verified traveler

We booked and prepaid this hotel on Trivago. It had over 4 stars, however when we arrived by motorbike having travelled for 9 hrs on very difficult roads, we were met with the front porter shooing us away like dogs as we drove up, not to park and empty our gear anywhere near the entrance. So we ended up parking outside the hotel fence, and had to lug our gear and walk 75m to the hotel. We arrive inside the lobby, not even a proper greeting, just “can we have your passports.” I refused because it would mean taking apart one of my bags in the lobby that was muddy and dirty from the ride. Only after explaining to them the reasons for my refusal, they agreed for later. They then wanted to help me with my gear, really after you made me carry it from outside.
The next morning I asked to get some tea, they didn’t want me anywhere near their breakfast buffet, I couldn’t even wait quietly for my friends without being told to go stand or sit in a corner.
The room was adequate, I’ve been to better for the price. The view was stunning of the mountains and fields behind. Breakfast was not up to par though, not that many choices compared to some other hotels, less priced. They don’t serve you anything, you have to get your tea, your utensils,... everything. Also, no napkins at the table, just facial tissues. Remember this is not a cheap hotel.
On our check out they wanted us to be hidden from the rest of the guests; I got the impression they didn’t like motorcycle riders. Stay away.

Leisure Friends

8/10

Excellent

05 May 2019

Verified traveler

The breakfast was great. The staff spoke English and very helpful. It was close to many places we wanted to go and within walking distance or a short Taxi. The lunch and dinner at the hotel was not good. Thankful we were walking distance to plenty of restaurants in town.

Business_and_leisure Friends

6/10

Pleasant

15 Apr 2019

Verified traveler

Property was nice but staff was very frazzled - maybe because it was a holiday weekend but they didn’t seem to know about dinner options, cost of buffet, availability of reservations. Gave us inaccurate info about area restaurants, etc

Leisure Family

10/10

Exceptional

11 Apr 2019

Linh_P

The resort is closed to Tam Coc, Mua Cave attraction, and 25 mins ride to Trang An. My room has a very nice view of mountain, and great amenities. There is not too many option for food around the resort area. If you are adventurous enough, you can use Grab to go to Ninh Binh downtown at night time and try out the local food. The ride ranges from 65-81K VND each way.

Leisure Friends

10/10

Exceptional

08 Apr 2019

Verified traveler

This hotel is walking distance to town, very nice hotel, good size rooms. Staff very friendly and helpful. Push bikes available to hire and hotel will organise mopeds/scooters very quickly for you.
Good buffet breakfast.

Leisure Partner

8/10

Excellent

03 Apr 2019

Verified traveler

Tidy property with large pool and pretty grounds. Friendly, helpful and courteous staff.

Leisure Partner

10/10

Exceptional

27 Mar 2019

Verified traveler

I spent three weeks in Vietnam with my family and Ninh Binh Hidden Charm hotel was our favorite hotel. The staff was genuine and incredibly friendly and helpful. The room was the nicest room I've ever stayed in. Everything was decorated beautifully, spacious, and the view over Tam Coc stunning. The woman I met at the spa was also lovely. The breakfast buffet was plentiful and the adjoining restaurant had delicious food for a fair price. I will be recommending this hotel to anyone planning a trip to this area.

Leisure Family_with_children

10/10

Exceptional

21 Mar 2019

Daniel

Jessie you are the best!

Thanks to Jessie our stay has been the most amazing experience, the whole staff was very friendly and the made us feel at home.

Family

8/10

Excellent

09 Mar 2019

Verified traveler

Great location, helpful staff and a large room. Would certainly recommend to those looking for a comfortable base to check out the local scenery!

Leisure Partner

8/10

Excellent

03 Jan 2019

Verified traveler

Nice hotel very close to the Tam Coc roe boats. However, hiring bikes is cheaper outside the hotel.

10/10

Exceptional

21 Dec 2018

Verified traveler

Excellent View of the Rice paddy and the mountains. The hotel was nice, clean and luxurious. The service of Ms Trang and Mr Thu made our stay a very nice one!

10/10

Exceptional

18 Dec 2018

Amir

Fantastic hotel for a fantastic stay!

This is without a doubt the best hotel we stayed at in Vietnam and I can say confidently one of the best we have ever stayed at during our travels. Amazing, friendly, efficient staff, great food, great location and clean, spacious, and comfortable rooms. The value for the price is mind blowingly good!

Partner

10/10

Exceptional

14 Dec 2018

Verified traveler

Comfortable hotel close to all tourist attractions. Walking distance to Tam Coc rowing boats and river. Rent a bike and explore the close by mountains, rice fields, temples etc. Nice swimming pool set to overlook landscape. Staff are very welcoming, attentive and polite.
Would recommend this hotel for a visit to Ninh Binh.

10/10

Exceptional

30 Nov 2018

Verified traveler

The staffs are very well-trained and polite. Room is spacious, clean and modern. Probably the best you can get in Ninh Binh. However, the spa services probably need some improvement.

10/10

Exceptional

25 Nov 2018

TimC

Hidden Charm is well named. A great location to restaurants, things to do, etc. The staff was quite helpful in all matters.

Leisure Family

8/10

Excellent

15 Oct 2018

Verified traveler

Great customer service

Customer service staff were friendly and helpful.

8/10

Excellent

10 Oct 2018

Verified traveler

Good location

Good location, helpful staffs will help you to plan your trip, food is very good!

10/10

Exceptional

19 Aug 2018

Robert

Heart of the Coc!

An amazing place in the heart of the tam Coc ! With a luxury vibe !
You will be treated like kings!

Partner

10/10

Exceptional

24 Jun 2018

Louise

This was a stunning hotel. We got a room on the 9th floor and it was amazing. Very clean, VERY reasonably priced mini bar and close to the beautiful wonders of Ninh Binh and surrounds. Would highly recommend.

10/10

Exceptional

29 Apr 2018

Jacki

definitely a hidden charm

a lovely hotel with friendly staff - nothing was too much trouble. They went above and beyond what would normally be expected... very impressed. Maintenance of cycles needs to be attended to though as they were pretty shoddy for a hotel of this standard. Location is ideal with a short walk to the restaurants and shops and boat cruise, scooters and cycles for hire for the further out attractions, comprehensive directions from the tour staff at reception.

Partner

10/10

Exceptional

31 Mar 2018

Michael

Had the penthouse suite. Well worth the price. The hotel staff was very attentive to any request. The manager, Tuesday, was personable, remembered your name and seemed always present to offer assistance in any way. A great place to stay. Outdoor bar was great!

8/10

Excellent

12 Mar 2018

Thuy

Too far from the town

Hotel was too overprice for what it is. The breakfast buffet was mediocre. Location was not convenient and too far away from the town. We spent way too much for transportation to go in and out of town. I don't recommend this hotel to anyone who's looking to stay close to town and blend in with the locals.

10/10

Exceptional

11 Feb 2018

Brian

Excellent hotel, friendly and helpful staff

This is an excellent hotel with fine facilities and very helpful and friendly staff.

10/10

Exceptional

18 Jan 2018

john

Very Nice Stay So Far

We just checked into the hotel and had a wonderful experience doing so. We received a welcome drink k and cold towel upon arrival. The car and driver that the hotel sent was very good.

Mr Van from Guest Reception is spectacular and so very helpful. The hotel has a very good location. You are a short walk to the night market and the old town. You also can make it a resort type vacation because the hotel is right on the river and the pool is oh so inviting.

10/10

Exceptional

11 Jan 2018

Beverly

Excellent all round

Family

10/10

Exceptional

29 Dec 2017

MT

Hidden Charm

Nicely maintained, cosy and good service. One of the nicer hotels in Ninh Binh and in a good location.

Family

10/10

Exceptional

24 Dec 2017

Katherine

Absolutely charming

We very much enjoyed our stay at this hotel.
Staff were incredibly helpful and friendly, and provided a lovely service. All the staff we interacted with spoke English very well and seemed interested in making our stay pleasant.
The room was very nice (Cosy Superior Room), bed was very comfortable and the everything was clean and in good working order. The glass wall between the bathroom and the bedroom was an interesting design choice, there is a blind though, so privacy isn't an issue if desired. The only negative with the bathroom was the fact that the position of the bath means that the shower will always cause water to pool on the floor.
The restaurant and room service food was fine, although it didn't meet the standards set by the staff and the room. That said, we enjoyed the breakfast options both mornings.
We were asked about our dinner as we left the restaurant and we mentioned that the food was not fully hot. We were pleasantly surprised by the arrival of two cups of delicious tea at our room shortly thereafter, we really appreciated this gesture.
The laundry service is more expensive than getting it done outside but our clothes came back quickly and smelled nice.
We would happily stay here again, it was, overall, a high quality experience.
Thank you to all the Hidden Charm staff

Partner

8/10

Excellent

11 Dec 2017

Hin Shui

Nice hotel with good view of rice Field

One hotel staff speaks good English. She not only greeted us warmly and helped with check in, but also took our food order in hotel restaurant. Food there needs improvement. Don’t eat there. Many good restaurants close by.

10/10

Exceptional

27 Nov 2017

brandon

One of the best!

This hotel was absolute highlight in terms of lodging of our entire trip! The hotel was so clean and comfortable. Typically we stay in Hilton and Marriott brands so if you are familiar with them this would be the equivalent of any of the 4+ star hotels in the United States. During our trip my wife got food poisoning. We are in a different country, don't speak the language well, have no idea about the level of medical care or where to get it for that matter. The hotel called a doctor that made a room call, and brought prescriptions, and arranged the entire thing with a translator. The doctor gave my wife the medication she needed. I asked where an ATM was so that I could go get money to pay the doctor because there was no chance that they took insurance. The hotel staff caught up with me in the lobby and told me that they were picking up the cost of the doctor and the prescription. All they were concerned with was that my wife got better. As if that wasn't amazing enough, they made special tea and special meals and delivered them to the room for her for our whole stay.

In terms of service there were 3 staff members that were literally available 24 hours a day for anything we needed. They made us feel like we were the only customers in the entire hotel, but it was packed.

I could go on for a long time about how they made this portion of our trip amazing. The hotel, staff, food, service, everything was absolutely amazing.

Family

8/10

Excellent

02 Oct 2017

Hidayat

Pleasant hotel, with some room for improvement

The hotel is perfectly located in Ninh Binh and the interior design was nicely done. There were many children during our stay but the hotel manager was thoughtful enough to put us on a floor with less family.
The room service was not up to expectations however, as they only made up the bed and cleaned the bathroom. Normally, in other hotels they would at least fold some of the clothes or put it in the closet instead of dumping them back on the bed.
Personally I think the gym needs an upgrade as some of the equipments were broken and the gym definitely does not look like in the website photos.
Otherwise, I think the hotel service was excellent and the rooms are nice and comfortable.

Family

8/10

Excellent

17 Aug 2017

Mike

A nice three days

I thought the hotel was clean and friendly with a decent pool and nice breakfast in the morning. They had motor scooters to rent for very little money and a scooter was a perfect way to get between the various sites and attractions. The ride to Cuc Phoung National Park was a moderately dangerous blend of spewing 18 wheelers and road construction, but the ride in the park itself was enchanting. The road was about 8 ft wide through a dense rain forest... with butterflies !

10/10

Exceptional

30 Jul 2017

Verified traveler

Lovely

Good hotel, a gem in Ninh Binh province. Very impressed by the design and asthetics of the rooms - elegant and matches well! Reminds us of the French Indochina design.

We saw the owner during breakfast doing her rounds, checking on the service standards and gathering feedback from guests. Glad to see such a hands-on owner!

10/10

Exceptional

28 Jul 2017

Louise

Great comfort close to Tam Coc

Really nice hotel, very close to the Tam Coc area. Nice staff, spacious room, good breakfast. Large pool although deep and not very suitable for small kids. Definitely recommend to stay here if you go to Ninh Binh.

Family