Name: Best Western Plus Bay City Inn & Suites
Address: 501 7Th Street, Bay City, 77414, US

6/10

Pleasant

21 Jul 2026

TONI

Staff was great!! Very friendly and helpful. Rooms smelled musty and 2 of our 3 rooms had spiders.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Christi

really really great staff. They were so sweet and helpful. Never a time that you didn't walk into the hotel and be hit with the smell of cleaning products. Hotel was very well maintained. rooms were spacious and comfortable and AC was so cold! we loved it!

Friends_and_family Family

8/10

Excellent

21 May 2026

Tim

Key card problems. My card would not work the whole time I was there(2 nights). The city lost water pressure for a few hours. Breakfast was pretty bare bones. Elevator was out of service. Waiting for a part. The smoke detector in the breakfast area needed a new battery. It beeps every minute. The staff was very polite and tried to be helpful but the property needs a lot of work.

Self

10/10

Exceptional

19 May 2026

Julia

Clean.

Partner

2/10

Poor

17 May 2026

Benjamin

The room had an overpowering mildew smell. In retrospect, I should have immediately gone back to the check-in desk and requested another room.
The exercise room was adequately equipped but was not air conditioned and had no fans, so exercising was uncomfortable.
Breakfast was decent and the dining area clean.
The staff was friendly and very welcoming

Partner

10/10

Exceptional

11 Feb 2026

Abel

good place to stay

Business Family

10/10

Exceptional

27 Dec 2025

A B

Ok

Leisure Family_with_children

6/10

Pleasant

28 Nov 2025

Casey

The hotel itself was nice ,the day tuke lady I checked in with was nice. The elevator was broke so we had to haul everything up stairs which was tiring . The only thing that rubbed me the wrong way is I was sitting outside with my mother while she smoked a cigarette on a curb in the back parking area far Way from any doors and there was 2 guys sanding prob 100 ft away smoking weed. But when we walk up to go back in shesaid dont be smoking weed in my parking lot rude as can be I told hermaam I was escorting my mom down the stairs to come snoke a cigarette not weed maybe your judging the wrong people she shook her head and said hmmhhmmm well I wasn't gonna call out the people who were so they can see me do it then do something so overall exap.was ok.but watch or know ppl before u excuse them weediparking lot.real rude I told heraam I was out here with my mother t

10/10

Exceptional

17 Jul 2025

Gustavo

Never a problem when I go, amazing and easy to stay at.

Leisure Self

10/10

Exceptional

13 Jul 2025

Marcela

The stay and breakfast was good. The only thing was that we didn't have hand soap and I had to go down stairs for the blankets to uae with the sofa bed. Other than that, it was good.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Hortense

Pleasant stay

The hotel was conveniently located and clean. Breakfast was good and staff was nice.

Self

2/10

Poor

27 Jun 2025

brooklynne

the bathroom was disgusting and had stuff growing and grime all in it took a shower and still felt dirty the toilet cover didn’t fit the toilet either. The bed was lumpy and the night stands had rust all over them.

Leisure Self

2/10

Poor

15 Jun 2025

Miranda

Room was dirty when we got there, we found a rat in the pool while we were enjoying it!! Power went out over night so it was hot in the room and the elevators weren't working and of course No breakfast. The side entrances weren't available so therefore the parking lot was crowded and hard to park and access.

Friends_and_family Family

8/10

Excellent

12 Jun 2025

Nicole

Will stay again for another weekend trip.

10/10

Exceptional

09 Jun 2025

Manuel A

Very clean place

8/10

Excellent

26 May 2025

DAVID

Quiet, clean and comfortable. But, Exercise room had equipment issues, like elliptical not working.

Business_and_leisure Family

8/10

Excellent

30 Apr 2025

Daniel

Nice place.

Leisure Family

10/10

Exceptional

04 Apr 2025

Ofrencina

Excellent

Family_with_children

6/10

Pleasant

23 Mar 2025

Kimberly

At check in I was not properly charged. My booking was paid for and the staff tried to charge me again. Finally I gave my credit card for $75 incidentals. I got to my room and noticed another charge of $24.98. The phone in the room didn't work and the tv only had analog channels...no cable, no nothing. The next morning I checked out but staff could not explain other charge of $24.98. I know that's a not a big deal, but I just don't like charges put on my card that can't be explained. I was told that it would be removed.

Leisure Friends

4/10

Poor

09 Mar 2025

Sara

mold in restroom and didn't get garbage all week and no fresh towels.
my husband got us some fresh towels and the wash clothes was dirty like they were cleaning rags

Business Partner

4/10

Poor

02 Mar 2025

Tiffany

That room were not clean mostly bath room shower curtain was very dirty and bathroom door. The little refrigerator smelled like old food

8/10

Excellent

20 Feb 2025

Heather

Lacking a bit in the breakfast department.
Nice room

Business_and_leisure Friends

4/10

Poor

16 Feb 2025

BRIANA

The hotel smelled like mildew and there were signs of bed bugs. The staff was great though!

Business Partner

10/10

Exceptional

09 Feb 2025

Marilyn

Seems like a nice 1 night stop over property.

Leisure Friends

6/10

Pleasant

03 Jan 2025

Janee

Over all the stay was ok for one night. We were barely at the hotel but the fridge in the room didn’t work and hadn’t been cleaned. It seemed it was leaking as there was water stains on the floor and water by the bathroom door from the leak. It also has an awful smell. We didn’t report it because we weren’t going to use it. The bed wasn’t made that well and it looked like there has been cosmetic repairs all over the hotel that weren’t done that well . The front desk employees were nice and helpful. Also the trash was full outside and the grass needed to be mowed. We chose this hotel because it was the cheapest with a breakfast and for one night it wasn’t that bad for the price

Leisure Partner

4/10

Poor

31 Dec 2024

Valentina

…

10/10

Exceptional

29 Dec 2024

Samuel

Great Value!

The night staff was very friendly and helpful.

Partner

2/10

Poor

05 Nov 2024

Verified traveler

Absolutely terrible! We arrived about 9 pm. Excited to get your room on 3rd floor. There were 5 of us two adults and our 3 children. After check in we went up to our room. We walked in to a hot, humid room. So humid the couch felt wet. I lowered the temp & decided to ask for another room. Went down and the front desk attendant said she could move me to the 2nd floor. Ok great! She keeps keys, and gives me new one. I go back up to get my family. My oldest was in the bathroom. While we grab suitcase etc I’m talking to my husband about the situation, I turn around think my daughter is coming out if bathroom so we can go to our new room and suddenly the front desk attendant is in our room! She didn’t knock. She came right in maybe 4- 5 minutes after I entered. Walked right in. Never apologizing! She said she came in to check on the things I was concerned about.. she starts touching the couch, and checking the beds. It was odd! She could have waited til we switched rooms. THEN we go to new room & oh my goodness! Stuffy, smelly, the couch was broken, the carpet was jacked up in some spots, no blankets for pull out bed, the mattress was awful! Rust on light fixtures, paint drip dried on tub and walls, possible mold or mildew on ceiling!! No shampoo only conditioner, no blow dryer. We hated it. Breakfast wasnt great, no trays to carry food up. When we loaded the car to leave there were tiny black ants all in our vehicle. Nothing like the pictures online!

Friends_and_family Family

4/10

Poor

03 Nov 2024

Connie

We ask for fresh towels never came so got them our selves roaches in bathroom.Breakfast terrible Waffle batter everywhere including floor.People above us so noisy could not take nap Same way Saturday night Could not sleep till after sounded like they were fighting Would appreciate full refund.Did not have money to waste on room

Leisure Partner

10/10

Exceptional

28 Oct 2024

Imelda

The stay was great but I do think best western can really give this facility a face Lyft. It’s clean and nice but towels in the pool area and even she shower room aren’t available and just the little fixtures. Other than that great stay and friendliest people!

Leisure Family

10/10

Exceptional

13 Oct 2024

Glenn

Woo hoo

Leisure Friends

10/10

Exceptional

29 Sep 2024

Joseph

Best western saved my trip

Quick and easy check in

Friends_and_family Friends

10/10

Exceptional

28 Sep 2024

Oralia

.

Family

4/10

Poor

16 Sep 2024

Abel

We’re outside till about 11 and will make a lot of noise and people were up and slamming doors till like 2 o’clock in the morning was very difficult to sleep. No ice on the course floor. Employees on their phones

Leisure Family

10/10

Exceptional

03 Sep 2024

Ming

Great

Business Self

10/10

Exceptional

02 Sep 2024

Albert

A Happy customer

The front desk attendant was very helpful and kind. The breakfast was great and the hotel cleaning staff was amazing.

Business

10/10

Exceptional

18 Aug 2024

Yanely

Very Good

2/10

Poor

17 Aug 2024

Steve

Rooms were dirty , beds not made up , feces in the toilet…… unacceptable!

8/10

Excellent

05 Aug 2024

Alexander

Good location.

Leisure

8/10

Excellent

25 Jul 2024

Dennis

Good place for an overnight stay!

Leisure Family

10/10

Exceptional

26 Jun 2024

Bea

Works great to park the boat. Always clean comfortable beds

Leisure

10/10

Exceptional

13 Jun 2024

Anat

Spacious room, cute pool

Leisure Family

8/10

Excellent

01 Jun 2024

Yvette

Pleasant

The staff was friendly and the room was clean and comfortable. The only drawback was that the room was temperature controlled at 73 degrees. I would have preferred the ability to lower it a couple of degrees cooler, but it was still comfortable.

Friends_and_family Family

10/10

Exceptional

29 May 2024

Gary

Matagorda

Excellent hotel, clean and quite

Friends_and_family Family

2/10

Poor

26 May 2024

Woodrow

One night stay in BC for family funeral.

Check in was slow and the desk clerk was unfriendly. The room door was stuck and hard to open. the furniture surfaces in the room were dirty. The bathroom was in disrepair. The hotel fire alarm went off twice after midnight and there was no fire.. The room phone did not work. The breakfast was very lacking and unsanitary, grounds in the coffee. Will NEVER stay here again! No clerk at check out. They hid in a back room. Nasty!

Partner

10/10

Exceptional

12 May 2024

Julia

Nice

Leisure Family

10/10

Exceptional

11 May 2024

Tammy

Very happy with stay

Leisure Self

10/10

Exceptional

08 May 2024

steven

Friendly staff was clean and quiet

Leisure Family

8/10

Excellent

01 May 2024

Asad

There was smell in the lobby and Breakfast was not good

10/10

Exceptional

18 Apr 2024

Brady

Room was a great size for two adults and two kids. It’s a great option and we would definitely stay there again!

2/10

Poor

12 Apr 2024

Brandon

Stupid facilities

The elevator was out of service. We chose to go elsewhere instead of stay on a third level with elderly guests

Friends_and_family Family

8/10

Excellent

02 Apr 2024

Alexander

Good location.

Leisure Family

4/10

Poor

25 Mar 2024

Verified traveler

Underwhelmed and disappointing room and comfort

Uncomfortable bed, small child size pillows, torn chairs, no sound proof windows. Bring ear plugs.

Minimal breakfast options. The coffee at breakfast was good.

This hotel in in poor condition reconsider staying here if you are looking for comfort and cleanliness.

Self

4/10

Poor

17 Mar 2024

Ana

The lady during the day at the front desk was extremely rude!!!!

Business_and_leisure Family

4/10

Poor

16 Mar 2024

Nicole

Keep driving

The building has been renovated so it appears for the most part it is nice but the beds were so lumpy and uncomfortable that I didn’t stay the second night and the ac didn’t work well so me and my grandkids were hot most of the time so we showered before bed and the water first came out yellow so wasn’t to comfortable bathing the babies in that so just wiped them down with baby wipes .

Friends_and_family Family

10/10

Exceptional

10 Mar 2024

Jeffrey

Perfect hotel choice.

Super clean room. Friendly and helpful staff. Hotel is located in less traffic-ey part of city, making things quieter and actually easier to get to locations in the area. Would certainly stay there again for my next area visit.

Friends_and_family Family

10/10

Exceptional

30 Jan 2024

Glenn

Ndn

8/10

Excellent

01 Jan 2024

Kurt

Repairs

It was a very quick stay but the hotel was nice. Staff was friendly and accommodating. Could tell they were undergoing some repairs/maintenance (definitely needed). Could tell several repairs had been done in room, however not very well. Pillows were cheap and uncomfortable. TV stations were few and Tv had a blue tint. Overall room was clean and comfortable for the short stay.

Business Family

10/10

Exceptional

05 Dec 2023

Joshua

Clean nice property

Business Self

10/10

Exceptional

08 Nov 2023

Verified traveler

Customer service has been excellent. Anything I need I have received with a smile. GREAT STAFF! Room is comfortable and clean. I will definitely stay here anytime I come to Bay City.

Business

8/10

Excellent

15 Oct 2023

Joshua

.

8/10

Excellent

24 Sep 2023

Misti

Friendly front desk clerk, big rooms and clean

Leisure Partner

10/10

Exceptional

03 Jul 2023

Gabriela

So far everything went well room is nice and spacious

Leisure Family_with_children

6/10

Pleasant

29 May 2023

Kathy

We have stayed at these Best Western many times. During this stay, was the first time that staff hesitated to let us have more towels.
We stayed 2 nights. When we returned to our room after a day with family, our room had not been cleaned. That was no big deal, but we did need clean towels. The staff said that we could have only 2 towels, we requested 3. The staff said we could have 3 if we brought the dirty towels to the front desk. Of course we said no and the staff member reluctantly gave us 3 towels. Very surprised that this happened.

Leisure Partner

10/10

Exceptional

27 May 2023

Mildred

Great staff and very clean rooms

Family

10/10

Exceptional

09 May 2023

Jesse

Welcome home

Staff very helpful and courteous.

Business

10/10

Exceptional

01 May 2023

Jesse

Welcome Home

Outstanding staff at Best Western! Erica and Jessica were so helpful in making my stay very comfortable. They went above and beyond in getting my room available. I love the fact that they acknowledge me by my name on a daily basis. Kudos to the crew! Keep up the great work.

Business

10/10

Exceptional

03 Apr 2023

Catherine

Everything is nice and clean. Check-in was easy and the room is spacious.

Leisure Self

6/10

Pleasant

06 Mar 2023

Jonathon

Hotel is nice and clean, easily accessible. Two team members were AMAZING, Erica at checkin - super friendly and helpful. Yessica, there at checkout, working breakfast area, and super responsive to a spill in elevator. Both these reps were quick response,working hard and overall just great demeanors! Jessica, the General Manager was not! She was in charge of breakfast one morning, ran out of waffle mix and syrup, overflowing trash cans in breakfast area, broken toaster, completely unattended breakfast area. Food on stove, but no one around. When she finally showed up, she did offer to put out more items, grudgingly. I apologized for having to leave our trash on the table as the trashcan was full. An hour later, observed her sitting in dining area on phone, and I think vaping. Another hour after that around noon, dining area still had food out, our trash was still on table, bread still in broken toaster and no one in sight. Also told we could use the very cold pool at check-in, was not allowed later.

Business_and_leisure Family

8/10

Excellent

19 Feb 2023

Fred

Easy to find

Leisure Partner

8/10

Excellent

18 Feb 2023

DESHAWN

Nice, clean, and standard

Business_and_leisure Partner

8/10

Excellent

21 Jan 2023

Saysha

It was great customer service was everything. Would definitely stay/recommend in the future.

Friends_and_family Family

10/10

Exceptional

09 Oct 2022

Amanda

Na

Leisure Partner

4/10

Poor

18 Jul 2022

Althea

Had a few issues

The beds were very comfortable but had a few spots on the sheets. We could not get extra towels because they were shorthanded, had to ask for toilet paper and the day we checked out the elevator was broken and we had to use the stairs.

Friends_and_family Family

8/10

Excellent

27 Jun 2022

Elvia

Bed was full of hair floor looked dirty and sofa was all torn and ugly hallway smelled like poop first time I experience this in this hotel and I’ve stayed here several times. I feel it can be improved

Friends_and_family Friends

8/10

Excellent

25 Jun 2022

gracelyn

Quiet get away

We booked this hotel because they had a handicap accessible pool lift called ahead of time to make sure it worked when we got there it did not.. Internet kept disconnecting We were there for a quiet getaway hotel was nice bed was comfortable room was clean and very quiet. Handicap ♿️ Accessibility is very important and Ada compliance on websites means equipment should work.. beakfast was weak...a little disappointing .

Partner

6/10

Pleasant

10 Jun 2022

Heather

Only received. Room service 1 time out of the 4 days. There was rarely an anyone up front to get clean towels. When checking out the lady working the front was sitting down at talking, after ringing the bell, she said “I’m right here, what did you need.” Dryer on second floor took my money and vent hose wasn’t even hooked up. The inside back of the dryer looked to be missing. However the place was clean and rooms were nice.

Leisure Family_with_children

10/10

Exceptional

25 Apr 2022

Kathy

Friendly staff and clean

Leisure Family

10/10

Exceptional

19 Apr 2022

Latosha

Amazing

I absolutely loved staying here i did not want to leave

Friends_and_family Family

10/10

Exceptional

29 Mar 2022

Verified traveler

Great customer service at front desk. Rooms were clean.

Business

10/10

Exceptional

27 Mar 2022

Verified traveler

Overall great visit. Only complaint is shower hear was loose / detached from wall.

Friends_and_family Family

2/10

Poor

06 Mar 2022

JJ

Worst customer service I have ever encountered. Especially after a loss of a loved one. The “little girl at the front desk needs to be re-evaluated for the position. Two nights we booked and she has the WORST of attitude. For a 4.2 star hotel I would have expected better hospitality.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Feb 2022

charles

Great

Partner

8/10

Excellent

08 Feb 2022

Saysha

The property was great. There are only few things that I would do better in on the 3rd floor ice machine didn’t work, there was no toothpaste when I asked the front desk, there were 3 pillows and they were all too soft.

Self

10/10

Exceptional

31 Jan 2022

Norval

Very friendly staff. Quiet. Excellent breakfast.

Self

8/10

Excellent

23 Jan 2022

Truong

Cleanliness.

Friends_and_family Family

8/10

Excellent

17 Jan 2022

James

The people in the room next door were easily heard through the wall

Business

8/10

Excellent

12 Jan 2022

Amy

Having stayed in a room near the side exit was disturbing only because people going in and out just let the door slam. Maybe a door closure would eliminate this from being the case.

Business

10/10

Exceptional

06 Jan 2022

Priscilla

The hotel was very clean. Staff was very nice and professional. Suite was big enough to accommodate my 2 children, 2 adult sons and my husband and i. It had two queen beds and a sofa bed.

10/10

Exceptional

31 Dec 2021

Matthew

Great facility! Quiet and comfortable.

Friends_and_family Family

8/10

Excellent

06 Dec 2021

Shequan

Just what we needed for our stay

Business Family

8/10

Excellent

01 Dec 2021

Sarah

Night shift ladies are awesome!

Elevator was out of service but the night shift ladies notice that my husband was a disabled veteran and took it upon themselves to get him and my kids a room on the 1st floor. Which I really appreciate. Day shift ladies are not as friendly as the night shift ones.

Friends_and_family Family

10/10

Exceptional

29 Nov 2021

Dominga

Best pleace
Recomendable

Business_and_leisure Family

6/10

Pleasant

27 Nov 2021

Lucky

Overall hotel was ok.Breakfast area was nice and clean. great food. our restroom door did not latch shut so we couldn't lock it for privacy from other people staying in same room. elevator felt unsafe. most importantly i was a bit dissatisfied with the Manager. We had to leave in a hurry so i called in just to let them know since no one was at the front desk to attend and no one responded to the bell at the front desk we just left the key there and left. when i called they asked me to please hold and i did for several min. after awhile the phone rang again and they asked me if i could hold again and politely said no i can't, that i just needed a quick min, and their response was \"well you're gonna just have to wait\" i told them not to put me on hold or i was going to leave a review about it. they told me that they had someone else on the other line and they needed to get back with them. I said enough said thank you for your time and i ended the call. later she called me back and i told her that i was disappointed at the manner that i was being spoken to as a guest. She tried explaining that she had a troubled guest on the other line and that she was sorry for the way she responded to me. I told her if she couldn't compose her self with upmost professionalism to maintain customer satisfaction despite the issues at hand that maybe she was in the wrong line of business. Dont think i would stay at this location in Bay City TX again.

Leisure Family

2/10

Poor

06 Oct 2021

Drew

Elevator broke, I was on 3rd floor. Room was dirty, mud on bathroom floors. No towels, no internet. Overall bad experience!!!!

Business Self

4/10

Poor

28 Sep 2021

Denise

The elevator was out and we were on the third floor. With a bad knee this was not an easy trip up and down the stairs fir the entire weekend. Personally I think the hotel should have notified anyone coming to check in about this issue.

Friends_and_family Family

10/10

Exceptional

09 Aug 2021

Octavia

Great stay!

Second time staying at this location while visiting family & still a great stay! Hot breakfast is a go now..thank goodness! Of course, the staff is amazing! Will continue booking here for future travels.

Friends_and_family Family

8/10

Excellent

05 Aug 2021

Verified traveler

I liked the breakfast.

Leisure Family

2/10

Poor

03 Aug 2021

Verified traveler

Poor customer service. Breakfast was to be over at 9:00 arrived at 8:15 and no food. Cook says she out of food.

Leisure Partner

10/10

Exceptional

26 Jul 2021

Verified traveler

Hotel was clean. My room was clean and bed was comfortable. My only complaint would be housekeeping coming to my room an hour before checkout time to come clean our room.

Leisure Family