Park Lodge

10/10

Exceptional

13 May 2026

MARK

Nice pool, hot tubs & steam room.

8/10

Excellent

12 May 2026

Helen

Hotel great location and staff very friendly and attentive. Hotel in the middle of a refurbishment so some areas out of use during stay but appreciate work needs to be done. 1st room safe wasn’t working or fixable due to tech issue so moved room very quickly so no issues. Would still book hotel again and would like to see new renovations. Bar a great little social place. Hotel room clean and great with safe and fridge as priority for us.

Friends_and_family Family

8/10

Excellent

12 May 2026

Jameel

The room was very nice. Staff were helpful and available. There is apparently no A/C which was a bit of a shock because my family runs hot. We were able to keep the deck sliding door open for some cool breeze.

Family_with_children

10/10

Exceptional

11 May 2026

Michelle Melbert

Rooms were cleaned thoroughly everyday.

Family_with_children

10/10

Exceptional

11 May 2026

TAE HYUNG

Other than construction ongoing on the first floor, everything was great experience. I would recommend anyone who visits Banff for the first time and seeks clean and neat properties.

Partner

10/10

Exceptional

11 May 2026

Lana

We have stayed in several top hotels in Banff and Canmore and can say a new favourite is the Banff Park Lodge. Friendly staff, clean updated rooms, wonderful private balcony, and inviting bar and restaurant. For travellers who want to experience the peaceful nature Banff is known for and for anyone looking to access a full range of shopping and tourist stops, the location means you are steps away from both. With the river a minute from the hotel, you have access to an extensive path for walks or runs, and the canoe club ramp. Rent a canoe and explore the area on the water (very fun and highly recommended). Banff Avenue and Bear Street has a plethora of shops and eateries that will fit a wide range of budgets and tastes. The Upper Hot Springs is just a short drive away, but the pool and sauna on site mean you can have the best of both worlds. Perfect for all travellers - families, couples and friends. Definitely returning. If we could give it more than five stars, we would.

Partner

10/10

Exceptional

10 May 2026

Jackie

Our stay started a little rough as there was construction across the street that made it impossible to open the patio door which was necessary as the room was quite warm. The staff was very gracious and moved us to another room-staff was amazing overall.thank you

Friends

8/10

Excellent

10 May 2026

Kamaljeet

Breakfast was not included.

Family_with_children

10/10

Exceptional

08 May 2026

Sabrina

Lovely room and very comfortable bed.

Friends_and_family Family

8/10

Excellent

08 May 2026

Blain

Nice clean, renovated room. Location is main reason to stay here. Can’t think of a more central spot that’s close to the river and everything that you need.

Partner

8/10

Excellent

08 May 2026

Man Hin

This hotel is nearly perfect, and I truly enjoyed my stay. However, I would like to provide some feedback regarding the concierge, Emma.
While Emma was very friendly, her assistance lacked the proactive approach I expected. For two days, she was unable to help with my tour requests; for example, when looking for helicopter and ATV tours, she only searched online and told me nothing was available. In contrast, a male colleague on duty at 7 PM the previous night was extremely helpful and made several calls on my behalf. Furthermore, I easily found multiple helicopter slots at a nearby travel agency right after being told it was impossible.
As a traveler, my time is precious, and I rely on the concierge’s expertise. I believe Emma has a great attitude, but the service could be improved by being more resourceful and dedicated to finding solutions.
Everything else was excellent, and I hope this feedback is helpful.

Self

10/10

Exceptional

07 May 2026

Kenneth

Not much to complain about. Renovations are almost complete, once they’re done I’d give it 5 stars across the board

Partner

6/10

Pleasant

06 May 2026

Sharleen

Was disappointed of location of our room. Almost the farthest room from the elevator. We could not enjoy our balcony due to the construction outside. We were not told this may be an issue.
We had come to this hotel for a few visits and were disappointed. I feel like we were punished for not booking directly with the hotel. One of our most favourite reasons for staying was the sauna, which was not working and the jacuzzi had no pressure in the jets.

10/10

Exceptional

05 May 2026

Allison

I highly recommend this hotel. Staff were all nice and very friendly , room , sink, bathroom was so clean, mountain view was absolutely beautiful. Location is so amazing. Only few steps away from all these amazing restaurants, bow valley river was right there.
Everything was perfect!

10/10

Exceptional

04 May 2026

Tamara

The rooms have all been re modelled as well as most of the main concourse. La Terrazza was an excellent spot for dinner as well as happy hour. Staff very kind and pleasant.

Partner

10/10

Exceptional

03 May 2026

PETER

We had a good experience at Banff Park Lodge. They are undergoing rennovations, which didn't impact our stay very much. The room itself was spacious and modern. I think there might be some undone improvements at this time (i.e. Countertop at the room entryway), but that didn't affect our experience. I look forward to finer touches in the future, like artwork on the walls and such.

We took advantage of the pool and had a drink at the bar. It was nice!

There were two issues to note, however. Firstly, the onsite parking requires driving through a tight back alleyway to get to the garage door entry at this time due to construction. The road is not well maintained (i.e. Potholes and bumpy).

Secondly, the front desk was messaging us through WhatsApp during the stay. This was very convenient to ask questions and make requests. On check-out day, I received and responded to their reminder about the check-out time, which they also confirmed recieving my reply. However, 1 hour before check-out, we got an aggressive knock on the door to remind us about the check-out time again. It caught us by surprise because of how loud it was, and also felt redundant. Better internal communication could have prevented this and made our experience better, especially at the very end of our otherwise great experience.

Partner

8/10

Excellent

03 May 2026

Katie

Nice room, small beds but amazing shower! My only complaint about the room is that there was no fan in the bathroom. The hotel is in the midst of a Reno, I feel like they should not charge as much to stay there because it’s in a bit of a mess. The renovated rooms are really nice.

Partner

4/10

Poor

02 May 2026

Michelle

I was in room 258. My friend and I shared a room. We paid $1000 for a room (by the time hidden fees and taxes were added in), with a view of a WALL. The place was under severe construction. I needed a safety pin and front desk couldn’t find their complementary mending kits. The hand soap has holes in it and dissolves in your hands. While my friend drove her car and it fit below the hotel, I worried my suv would not fit. The parking beside the hotel that I was counting on was gone and housing is being built on it and behind the place the first day was completely full so I got an $55 parking ticket because my vehicle wouldn’t fit underground - and there is no parking anywhere! I parked a couple blocks away and walked not realizing I was in a residential zone. The only thing that made this better was a kind Asian check in woman who saw me in distress and helped me answer questions and allowed me to park in the back where this hotel posted on a big green sign that said “small car only - trucks will be towed away”. By this time I was grumpy, $55 poorer and had no where to put my vehicle. Easily one of the worst experiences I’ve had in terms of value.

Partner

10/10

Exceptional

02 May 2026

Carlo

Construction added to the bad experience and the pool was not regulated

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Chris

We had no idea of all the renovations, and just wanted to come here and unwind. We asked a staff member (housekeeper) where the pool was and she said it was closed, it was not. The pool area was fantastic, glad we asked the front desk. The restaurant did not have the same menu as before and there was only a pricey buffet. The food was delicious, but paid too much. Overall the stay was just ok, wished we had stayed somewhere else which was disappointing, because we usually enjoy the BPL, we could have stayed at their sister hotel for less, and enjoyed the pool. The lobby is a bit chaotic with all the tour bus people, hopefully will be done soon for other guests.

Partner

10/10

Exceptional

29 Apr 2026

jeff

Renovated rooms are nice and clean. Current common area renos are going on but still

10/10

Exceptional

28 Apr 2026

James

It was all good but there was a little construction at hotel.

Self

10/10

Exceptional

28 Apr 2026

Jas

Great stay at

10/10

Exceptional

27 Apr 2026

Vernon

Nice large and clean room.The staff are friendly and very knowledgeable!

Partner

10/10

Exceptional

27 Apr 2026

Benjamin

Very nice place. There was construction, but it wasn't an issue. Would stay again

Family_with_children

8/10

Excellent

27 Apr 2026

Todd

Clean room. Loved the balcony. The ski rental shop in the hotel was convenient.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Nicole

I was here for a conference. The food was excellent. My room was comfortable. They charge $14 per day which is unacceptable given the fact I paid over $700 for two nights. The fire alarm went off twice one night. The hotel offered no apology or explanation. When I checked out, I asked if they could honor the conference rate we were given. Because I booked through Expedia, they said there was nothing they could do. They did refund my parking. I suppose that was their apology for the fire alarm? I won't stay here again.

Business

10/10

Exceptional

24 Apr 2026

Morgan

Stunning room, great coffee machine, perfect location, concierge service were super helpful and helped in booking an excursion for me at short notice, which delivered beyond expectation

Self

8/10

Excellent

23 Apr 2026

Lisa

It was great

Family

10/10

Exceptional

23 Apr 2026

Rodger

Under renovations. It was still awesome

Partner

8/10

Excellent

23 Apr 2026

Tracey

The hotel was undergoing renovations. I appreciate that they called us before arrival to let us know. My only complaint was the HVAC. The room was so hot, and the thermostat didn't work properly. We loved how close it was to the main street.

Friends

10/10

Exceptional

22 Apr 2026

Sheryl

Amazing time at Banff Park Lodge!

Family_with_children

4/10

Poor

22 Apr 2026

Jane

The hotel heating system overrides the rm temp and therefore our room was at 24 degrees in the night, there solution was to open the door but then we had road noise.

Hot tub area is nice but hot tub was very hot last 2 stays.

Partner

2/10

Poor

22 Apr 2026

Anna

The worst experience ever never again I ask for the view and we get the view of the wall also we ask for small seat for the child and they don’t have not happy specially my daughter was there for the first time

Family_with_children

6/10

Pleasant

22 Apr 2026

Joseph

Too much construction going on in the street.

For the deluxe room at the end of the stay, it wasn’t much better than the superior room. The room sizes are identical

The tv menus were annoying

The ice machine was inconvenient Only one on first floor at the farthest point

The construction near the lobby looks like it may never end. I ordered my stay in January and was warned back then

They need to remove bricks at man doors in the parking garage. It raises security concerns

It seems if I book a stay for 1 day or 1 week I only get one complimentary drink ticket. Should I book seven times?

Partner

10/10

Exceptional

22 Apr 2026

Diane

Room was spacious and clean. Location perfect

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Christine

Service de concierge sur place, très aidant pour planifier le séjour

Partner

10/10

Exceptional

21 Apr 2026

James

Currently there are renovations occurring at the hotel. However, this is very positive. I have stated this property quite a few times over the years. On this recent day, I was in a room that was renovated. The new renovations look fantastic.
Also, I would like to give a shout out to the front desk staff. From the time of check-in and throughout my stay, the level of service was outstanding.

Self

8/10

Excellent

21 Apr 2026

Delia

We didn’t eat breakfast. Too expensive. They should state that breakfast is not included rather than saying full breakfast is available, to me is misleading. Parking is not free as well.

10/10

Exceptional

21 Apr 2026

Jeanette

Staff are accommodating rooms are clean breakfast is good.
Keep up the good work!

Family_with_children

10/10

Exceptional

21 Apr 2026

Jiun

Great friendly hotel right in downtown banff!

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Dave

We booked a king bed but got 2 queens. Not a big deal but would have preferred what we booked.

Partner

10/10

Exceptional

20 Apr 2026

Donfernan

This was one of the best stays we’ve had in a hotel. For a hotel that is surrounded by ongoing renovations and construction our stay exceeded our expectations. We heard construction noises outside on the Monday around 11am which was fine. The sound proofing in the room made it hardly noticeable. For the rate we paid it was worth the experience. The great thing with parking is the close proximity to downtown Banff. We left our car underground until we needed it for our trip to Johnston Canyon. That was the most convenient part for us. Breakfast in the hotel was such a deal for the food options at the buffet. Overall very happy with our choice!

Partner

10/10

Exceptional

20 Apr 2026

Sonya

Good value for money in Banff. Close the the river for a nice morning walk with a coffee. Renovated rooms are much nicer and a good update from a few years ago. Staff are always friendly and helpful.

Partner

8/10

Excellent

20 Apr 2026

Christine

Nice hotel in a good location, close to everything. Some renovations are going on in the public spaces. Rooms recently renovated.

Partner

10/10

Exceptional

19 Apr 2026

Kaela

This property is in a great location with lots of amenities within walking distance. Underground parking available for a small fee. The entire hotel is being renovated so there is construction taking place but it did not take away from the service or peaceful laid back atmosphere. We used the pool and steam room which were also very clean and well maintained. The spa was also wonderful. I had a massage and it was the perfect end to my stay. Highly recommend.

Partner

10/10

Exceptional

18 Apr 2026

Tanya

The buffet was great, the hotel and area was super clean, the location was within walking distance to Banff avenue. The staff were very friendly and the area was just beautiful. The only issue is paying for parking everywhere is getting exorbitant.

Partner

10/10

Exceptional

17 Apr 2026

Sadie

Lovely place

Partner

10/10

Exceptional

16 Apr 2026

Richard

They are currently renovating and the town is doing sewer replacement on some of the surrounding roads so there were a couple of surprises. That said however, it is a gem. I really thought all of the staff were tremendous and the food second to non

Partner

10/10

Exceptional

16 Apr 2026

Rhea Marie

Love the location and the hotel..easy checkin and checkout

Family_with_children

10/10

Exceptional

16 Apr 2026

Lori

Excellent property, rooms were very nice. Walking distance to excellent restaurants. They were doing renovations in the lobby but did not impact our stay.

Partner

10/10

Exceptional

16 Apr 2026

Victoria

Wonderful place to stay. Amenities are great! They have a steam room, jacuzzi and gym. Staff is super friendly. Great restaurants. Clean room close to all the shuttles to go skiing.

Partner

10/10

Exceptional

16 Apr 2026

winnie kit ling

We love the room we stayed.
It has plenty of space for relaxing, it features with convenient smart controls, easily accessible charging outlets. The bed is comfortable n firmed too.
Thank you 😊

Partner

8/10

Excellent

15 Apr 2026

Rhonda

Nice location, still under renovation

Self

8/10

Excellent

13 Apr 2026

Ken

Great proximity to shuttle bus to the resorts

6/10

Pleasant

13 Apr 2026

Robyn

Construction was an annoyance but I knew it was there before booking

Self

8/10

Excellent

12 Apr 2026

Haewon

Breakfast buffet—really good. In room dining—so so. Staff—excellent. Pool—meh. Location—pretty good. Hotel condition—totally above average.

Family_with_children

10/10

Exceptional

11 Apr 2026

Scott

Close to the Main Street. Easy walking distance to everything. Nicely renovated room at a decent price.

Family

10/10

Exceptional

11 Apr 2026

lauren

Amazing stay- we really enjoyed it and would definitely stay again when we're in the area

Friends_and_family Family

4/10

Poor

11 Apr 2026

Christina

Wish I would have booked elsewhere. The hotel is being renovated, and there is road construction in front of and around the hotel. You can barely access the parking garage, the street in front is closed, and we paid extra for a mountain view and got a view of a construction pit with mountains in the background. The very loud construction noise started at 8 AM every day. The pool was wild each night (do not go there if you are looking for a relaxing time). On top of being really crowded, there was a woman in the pool kicking children out if she didn’t like their behaviors. She claimed to work there and was chatting with a worker at one point, but we found out later she was a guest. While the rowdiness was certainly a lot and it was overcrowded, this woman went rogue and was picking and choosing kids to force out of the pool, even with their parents there—and the staff allowed it. Overall, the stay was stressful and the opposite of a relaxing getaway.

8/10

Excellent

10 Apr 2026

Corey

Place was clean

Family

10/10

Exceptional

09 Apr 2026

Rhonda

Clean rooms, friendly staff and great location for walking to every thing

Partner

10/10

Exceptional

07 Apr 2026

Erin

They were still renovating but very clean and was not inconvenienced at all from their reno. Rooms are very nice and clean. Great location.

Friends

10/10

Exceptional

07 Apr 2026

Omar

Excellent location, staff and amenities. Sauna a must. Has laundry services and delicious restaurants and bar. Highly Recommend, A++

Family_with_children

10/10

Exceptional

07 Apr 2026

Jaycee

Nice hotel me and my girlfriend have ever stayed. Staff were extremely friendly and knowledgeable

Partner

10/10

Exceptional

06 Apr 2026

Danielle

Free shuttle to Sunshine Village, we would rent from hotel shop next time rather than on mountain to save line up time to Gondola but was unaware of the shop at hotel.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Roslin

Overall good experience at the Banff Park Lodge! The downside of pre-registration for the check in was that we arrived early and even when the room was available we were waiting for the text, wish we received a text to say the room is ready, you can check in now. Had to sit at Tim Hortons for at least an hour and half. Overall staff was nice, renovation happening at the hotel so can’t so much! The room was nice, best part the steam room and pools!

Family_with_children

10/10

Exceptional

06 Apr 2026

Ana

Newly refurbished room, clean and spacious. Staff were very friendly. Breakfast was great, a lot of variety and very good. Ski bus stopped outside the hotel, very handy! We always stay at the BPL if we can!

10/10

Exceptional

06 Apr 2026

Gurpinder

Nice stay

10/10

Exceptional

06 Apr 2026

Jasleen

We had such an amazing experience at this hotel. It was spotless and perfectly located—super easy to get around Banff from here.

Friends

8/10

Excellent

06 Apr 2026

Jennifer

Rooms are wonderful, staff helpful, loved the hotel amenities and close to downtown

Partner

8/10

Excellent

06 Apr 2026

Jen

The pool was excellent

Family_with_children

10/10

Exceptional

06 Apr 2026

Sunshine

👍

Family_with_children

8/10

Excellent

05 Apr 2026

Keeshia

Staff for the hotel are really amazing, except for the staff at the La Terrazas - we claimed our complimentary drinks, but it seemed like they were not really accommodating.
Hotel room is clean, however, the room was a bit warmer for us. We tried turning the temp down, but it did not work - it did not bother us that much.
This was our 2nd stay, but this time, we were asked to pay for a parking.
Will we stay again here though? We don’t know. Pretty decent and really good location for the price.

Family_with_children

10/10

Exceptional

05 Apr 2026

Nancy

Newly renovated modern rooms. Lobby was under construction but still very functional.
Pool/hot tub/steam sauna very nice.
Staff were very friendly and helpful with all our requests and questions.
Hotel was in a perfect walking distance to all restaurants, shops and amenities.
Would definitely stay again!

Partner

8/10

Excellent

05 Apr 2026

Aabha

Overall good

6/10

Pleasant

04 Apr 2026

Linsey

Room was 23.5, tried to adjust it down but you could only change the \"cool to\" temperature not high range number. Sent text message (as instructed) to their c/s (bot) gave me generic unhelpful response, tried more detailed information- same response. After driving 11 hours straight - I wanted food, a bath and sleep. So I slept with balcony door partly open to cool room down.

Self

10/10

Exceptional

04 Apr 2026

Sasha

The great communication via email and text leading up to checkin was unexpected. It was nice to have the staff ensure I had all the information I needed leading up to my arrival and during my stay. Highly recommended.

Self

10/10

Exceptional

04 Apr 2026

Phil

Room was clean

8/10

Excellent

04 Apr 2026

kelly

Didn't go for breakfast as it is $27per person buffet. People dont want to stuff them selves first thing in the morning for this amount of money. Should just be an off the menu selection so people can eat and spend what they want.

Family_with_children

10/10

Exceptional

03 Apr 2026

Crystal

Rooms were lovely. Pool area was quite full - maybe because the Hot Springs were closed?

Partner

10/10

Exceptional

02 Apr 2026

Katelyn

Staff were very helpful, rooms were amazing (beds super comfy), amazing amenities! Will definitely be staying here again!

8/10

Excellent

02 Apr 2026

Meghan

Clean and quiet rooms. Pool and fitness room was clean and well maintained. Disappointed we had to pay for parking.

10/10

Exceptional

01 Apr 2026

Sofia

We had a great time! Location is very convenient, everything is a walking distance. The rooms are renovated and very clean. Great parking too.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

shawn

Clean and well kept perfect location

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

William

Some restaurant construction during make over. Rooms were all refurbished and very well done. Comfortable beds with good linens. Thumbs up!

8/10

Excellent

30 Mar 2026

Garry

Clean room, good staff. Shame about renovation and restaurant closure

Partner

10/10

Exceptional

30 Mar 2026

Jolanta

The room was nice and clean. Love the coffee bar. Staff was super friendly. The pool was a hit.

Family_with_children

8/10

Excellent

30 Mar 2026

ken

Great staff

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Crystal

The pool area was fantastic and our kids loved it! The hot tub was quite hot and super relaxing with or without the jets on, but there also was a hot tub with more children friendly temperatures. The steam room was a hit, the gym area just appeared quite small but it might be due to renovations. We ate onsite at their restaurant which was a buffet and everyone was happy with the options available!

Family_with_children

10/10

Exceptional

29 Mar 2026

Jennifer

Beautiful renovated rooms, comfortable beds and bedding. Front desk staff all super nice and very responsive when calling down to ask questions. Pool was nice and enjoyed the 2 hot tubs that were different temperatures. We didn't use the steam room but this was a nice touch too. We got 2 welcome drinks from booking on expedia so it was nice to enjoy a glass of wine at the restaurant in the evening. Parking and checkout was easy, perfect location for walking to everything in Banff! I requested a late checkout at 11:30 and there was no issues with this and no charge. We will definitely stay here again!

Family_with_children

8/10

Excellent

29 Mar 2026

Edward

Parking difficult

10/10

Exceptional

28 Mar 2026

Osama

The staff were very friendly

Family_with_children

10/10

Exceptional

27 Mar 2026

Srikanth

Beautiful place for a mountain getaway!

10/10

Exceptional

27 Mar 2026

Thomas

Great location. Everything is accessible by walking or bus stops in front.

Self

10/10

Exceptional

27 Mar 2026

Richard Ian

Nice property, centrally located,, newly renovated rooms.
Recommend staying here.

Friends

6/10

Pleasant

27 Mar 2026

Micheal

I stayed here before they did Renos and the rooms don’t look much different from before. Bathrooms are still old and out of date. Pilllows on the bed were terrible. 3 tiny square couch pillows. All and all it’s an ok place to stay. If it wasn’t for the pool area, I wouldn’t stay here.

Friends

10/10

Exceptional

26 Mar 2026

Courtney

Very friendly and helpful staff
Updated, clean room
Had a great stay, we will be back again

Partner

10/10

Exceptional

25 Mar 2026

Reese

Beautiful resort, great staff, excellent amenities, awesome location. 10/10 recommend staying here for your Banff trip!

Partner

10/10

Exceptional

24 Mar 2026

Asit Kumar

Excllent