Name: Flag's West Motel
Address: 2559 East Highway 40, Downey, 83234, US

2/10

Poor

05 Jul 2026

Connor

There was no place to check-in, so we never got our key and had no place to stay. Tried calling the front desk a dozen times for help but no one answered.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Yukari

It's convenient, general merchandise store and ⛽ in the area

6/10

Pleasant

20 Jun 2026

Elisa

This is a very comfortable but basic place to rest … there aren’t many other options in this area. The only drawback was the noisy group next to us. But we got a good nights sleep for a good price regardless.

Partner

10/10

Exceptional

26 Apr 2026

morgan

We stayed for one night. The room was clean, the staff was very friendly. We ate dinner and breakfast at the cafe and it was delicious. We would stay again.

Family_with_children

8/10

Excellent

19 Apr 2026

Ernest

Gas station, Restaurant and convenience store on property. Other than that pretty much isolated.
A clean room to sleep and clean up in.
Had a power problem in the first room that I was put into, but they quickly moved me to another room and everything was fine.

Self

8/10

Excellent

09 Feb 2026

Christopher

Basic, affordable hotel room with basic needs - bed, shower, TV, microwave, fridge, sink, etc. Priced right. Clean and comfortable mattress and pillows.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Billy

Staff were very courteous and pleasant. This hotel is located at a truck stop just off the freeway. There is a really good restaurant here and the rooms were very clean and comfy.

Business

10/10

Exceptional

29 Jan 2026

Danielle

The guy who checked us in was very welcoming and informative. It was quiet. Thankful for the blackout curtains cuz the lights at the gas station are flood lights facing the hotel.

There's no such thing as mountain view there.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Blaine

Great service

2/10

Poor

08 Dec 2025

Daniel

While traveling, I was in an accident due to a snow storm and was late getting to the hotel. I tried calling and no one answered. Upon arrival, the \"lobby\" (a gas station) was closed. I again called and no one answered. I was unable to get into the hotel room and had to find another hotel.

Business Self

6/10

Pleasant

23 Aug 2025

Ronald

We got to the motel late (10:00pm). There was a large sign that said to check in at the truck stop next door. Problem was it was closed for the night. After beating on the door for several minutes a gentleman from inside finally came to the door. We then got our room key. We were very concerned that we were not going to get our room that night. Next door to the motel was a truck stop with trucks coming and going. The positive side was the inexpensive room rate made it worth while.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Russell

While the rooms are a bit rustic, there was a certain charm of nostalgic roadside Americana that I loved about this place. I had extra time so I spent the evening soaking at the Lava Hot Springs a little further up I-15. Perfect for a one-night stopover.

Business_and_leisure Self

10/10

Exceptional

21 Aug 2025

Jon

Flags West was an excellent choice: The place is not fancy, BUT, . . .the room was clean; the Bed was firm (not broken-down); and even though the description did NOT indicate a complimentary breakfast, they provided a voucher for breakfast at the associated diner. All-in-all, this was an extremely good value.

Leisure Self

10/10

Exceptional

09 Aug 2025

Calvin

Absolutely loved it! Everyone is so sweet

8/10

Excellent

08 Aug 2025

Kristoffer

Good for what we needed

Leisure Family

8/10

Excellent

03 Aug 2025

jennifer

Great affordable property, just an fyi the reports of no TV are true and in an area with nothing but a gas station a working tv would have been nice….nothing fancy but that’s what you pay for… loved the cafe associated with the hotel

Leisure

10/10

Exceptional

21 Jul 2025

Robert

the staff was friendly and accommodating. Will book again.

4/10

Poor

22 Jun 2025

ECHO

Poor room friendly attendant

While the attendants at the gas station were very friendly, they had minimal knowledge of the motel. When we arrived the door wouldn't open with the key provided, we used the other key and with some fenegaling and pushing we got the door opened. The door isn't very protective to say the least. We were told if we needed anything to dial 1 on the phone, we checked the room for the television remote and couldn't find it, so I started looking for the phone to call the desk and there is no phone. I called using my cellphone and spoke with the attendant, he was friendly but not knowledgeable. He said he would get a hold of his manager. He did and called me back saying there is no television service in the room that is why there are no remotes. They did not make this clear on the website or when we checked in. I expressed my concern with the man and he said I would have to wait until Monday to talk to the manager.
The room had trash around the beds, bug traps right in front of the door, sticky stuff on the end table between the two beds. For almost 100 a night I can honestly say I've had better experiences in more seedy areas of our country for a lower cost

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Shelley

Funky older motel with helpful staff and clean accommodations. Priced right!

Leisure Self

10/10

Exceptional

25 May 2025

Ethan

Great value

Nice place to stay between travel destinations. Quiet. Great breakfast

Friends_and_family Family

4/10

Poor

18 May 2025

Lori

Sheets looked dirty, box springs had stains, there was dust everywhere and the coffee maker didn’t work.

Leisure Partner

2/10

Poor

10 May 2025

Daniel R

TERRIBLE.........STAY AWAY.....

Made the reservation, got to the property. the store that has the keys was closing. the night manager locked up with the motel key inside and could not get back in. I was not even able to get into the room. I had to go on down the road and try to find another motel. They have a phone with 4 options. 2 of those are always busy and the other 2 have voice mails that are always full. Terrible service and I am requesting a refund. Never even think about staying at this place

Business

8/10

Excellent

30 Mar 2025

Bryan

The room was clean and quiet.

10/10

Exceptional

29 Mar 2025

Leo

Check at the gas station was easy and fast, the person was very enjoyable and make sure we were being comfortable.

Room was very clean and the expected size for a motel.

Convenient along I-15
Oh yeah, breakfast at the restaurant was included!

10/10

Exceptional

28 Feb 2025

Paul

This place is like a hidden gem! The room was very spacious very updated and extremely clean. The restaurant and gas station are right there everyone's really friendly and I can keep an eye on all of my things in the trailer. Can't beat the price and like I said very updated large TV nice bathroom computer desk refrigerator microwave etc etc I highly recommend if you need a place to stay overnight on your long drive.

Business_and_leisure Self

10/10

Exceptional

23 Feb 2025

Brad

Great frendly staff

Business_and_leisure Family

8/10

Excellent

09 Feb 2025

Mike

Great place to stop for dinner or spend the night.

6/10

Pleasant

19 Nov 2024

Verified traveler

Employee who handled check in was very nice but it's weird checking in at the truck stop. Our first room was pretty scary... blinds broken, no curtains. When we plugged in the hanging lamp, it popped a breaker, no lights except in bathroom. They did move us to another room which had been remodeled and was very nice. Just a quirky kind of stop. We needed to stop where it was located so worked out good. Truck stop was very nice place.

Partner

8/10

Excellent

19 Oct 2024

Micah

Never judge a book by it cover! We stayed here and it great. Perfect for the time we were there.

10/10

Exceptional

18 Sep 2024

Rosalyn

The motel itself is older, but clean and homey. Check-in & check-out are done at the store. We were given free breakfast cards for the cafe there & it was really good! Great cook who knows how to fry bacon!! Thank you 😊

Partner

10/10

Exceptional

04 Sep 2024

Russell

We were looking for just an average roadside motel but Flag's West was better than expected. Room was small but room was clean and beds comfy. Room included a coffee maker, microwave, fridge, and staff even moved us to a room with a large TV.
Check-in is done at the convenience store next door which also includes a restaurant.
The best part of our stay had to be the staff. Everyone we interacted with at the store or restaurant were very friendly and pleasant. We even got free breakfast with our room.
We will be staying here again.

Leisure Family

10/10

Exceptional

01 Sep 2024

CANDY

Amazing experience

Leisure Partner

10/10

Exceptional

29 Jul 2024

Rosalyn

Staff were friendly; at check in, dinner & check out!

Leisure Partner

2/10

Poor

21 Jul 2024

Kylie

Worst place we have ever stayed. Firstly, they were dishonest about their cancellation fee. Since I wasn’t allowed to cancel we drove 3 hours to go. When we arrived, they gave us the wrong key. We ended up walking in on someone in bed. Then when we finally got into our room, it was DISGUSTING. Bugs everywhere, dead and alive. The amount of dead bugs was terrible. The bathtub was dirty with someone else’s hair everywhere and bugs. The bathroom floor was covered in dead bugs. The sink and counters were covered in dead bugs. The sheets on the bed were stained and had multiple burn holes in them. The pillows had multiple yellow and brown stains. The power outlets were all loose and the tv didnt work. There wasn’t a phone in the room to call anyone for help and the gas station closed at 11 so you had absolutely no access to help after then. BOTH of the two chairs provided were covered in white stains. There was also old food stuck to the counter and table. I ended up cleaning for an hour before we could even bring anything in because at that point it was too late to book anywhere else and we were 3 hours from home. I will be submitting pictures of the filth.

Leisure Family

10/10

Exceptional

24 Jun 2024

geoffory

Room has been nicely renovated. There was no internet but otherwise was very nice. I will stay there again.

Business

10/10

Exceptional

22 Jun 2024

David

It’s an older building, but surprisingly nice inside.

8/10

Excellent

18 Jun 2024

David

TV was not available 😢, it was not hooked up to a satellite. They said they could use my phone for a hot spot. I'm not using my personal items for something that should be already in house. We had to leave earlier because caretaker had to unexpectedly return to duty. No way to contact booking and request a refund for one day.

Leisure

10/10

Exceptional

14 Jun 2024

JAMES

It was good for a stay over

Business_and_leisure Self

2/10

Poor

11 May 2024

Davidson

This property was so bad I didn’t even stay.

Leisure Friends

2/10

Poor

04 Feb 2024

charles

the only problem we had was that flag west motel didn't get our payment for the room from and we had to take another thirty minutes out of our mini-vacation to secure a refund from you.

Leisure Partner

2/10

Poor

01 Feb 2024

Derakhshan

I have never been to a motel like that. The reception was so rude and she wasn't helpful at all. The computer was broken when we got there and we left there without checking and the funny part was that it wasn't refundable.

2/10

Poor

14 Oct 2023

Patrick

Could NOT check in!!!

We could never get checked into the room. The cashier had no idea how to do it. When we walked in, nobody was in the building, nobody. I found a girl out in the back parking lot sitting in her car. When she came back in, she had no idea what to do. 15 minutes later we gave up and drove further down the road, reserving another room on your site. Check my records, I did not stay in this hotel, that I am currently reviewing.

Partner

2/10

Poor

05 Sep 2023

Tia

With this motel your experience will be equal to how it looks... Dumpy. When arriving we were directed to go to the truck stop across the pothole filled parking lot. The employees didn't know how to work their own system. They couldn't find our name or reservation number and almost has us pay twice until we showed them that the payment was already withdrawn. They advertise for wifi and direct TV but neither of these worked. We talked with another guest staying there and he said when he went to get a room they encouraged him to go somewhere else that was 40 min away. The room was basic and I will say it was clean. The AC was very loud and when it would turn off it sounded like a door opening, very unnerving. There was a fridge and microwave which was nice. If you are desperate for a place to stay and not looking for any other experience than to sleep... it serves that purpose, but I would bring your own blanket and pillows

2/10

Poor

12 Aug 2023

Melissa

It was not 15mi to Lava Hotsprings. More like 45mi to Lava. Super scary with barely a functioning lock. Couldn't stay there, ended up having to pay for another hotel and uable to get a refund.

Leisure Partner

2/10

Poor

27 Jul 2023

Glenda

We were not able to check in per the manager on duty as they had not been able to get the rooms cleaned due to employee shortages and problems with the help they had. They said we would not be charged. We expect Expedia to reimburse us asap please. It was an inconvenience to have to drive further and try to find a last minute room on a weekend night!

Business_and_leisure

2/10

Poor

26 Jul 2023

Shane

Had to check in at gas station. Attendant admitted the room had most likely not been cleaned due to very low staff. No tv in room either. We cancelled the reservation but were still charged by Expedia.com

Leisure Partner

8/10

Excellent

23 Jul 2023

Julie

No office on site. Business done at Truck Stop across the parking lot. The room itself was nice.

Leisure Family

2/10

Poor

10 Jul 2023

Verified traveler

Shameful

We knew this wouldn't be a classy place to stay as we had booked there several years ago. We weren't prepared for how badly it had deteriorated. To be fair, the bed sheets were clean and the shower worked. Everything else was in terrible condition. Old, dirty stained furniture, the sink must be clogged and drained slowly. There is no TV service. There are no refunds. I sought out the manager who couldn't be bothered to put down her cigarette to talk to me. I explained we would have never booked the room if we had known the TV situation and the condition of the room. The room looks nothing like the picture advertised. She explained that the owners refuse to put any money into the place and that the TV service would not be turned back on. She thanked me for alerting her to the conditions. The person standing next to her suggested that they could discount the room. She shrugged and took a drag on her cigarette. I just walked away. At checkout, I asked for a receipt. I was told it would be emailed to me. As of today, there has been no correspondence, and no receipt. Our room was on the second floor. Going up and down the stairs is dangerous. The stairs are in poor condition and the torn carpet is a tripping hazard. Hang on tight to the iron railing covered in bird feces if you are ever as unfortunate as we were to stay there. I can't believe Hotels.com would ever list these rooms as serious options.

Partner

2/10

Poor

26 Jun 2023

faye

This was horrible! No Wifi or TV as advertised...refrigerator was filled with old food from who knows when. Clerk couldnt even check us in, no acess to a manager or anyone to help. We were supposed to stay 2 nights and canceled booking! Scary location and other guests were as unhappy as we were! Remove them from your app !

Leisure Partner

2/10

Poor

23 Jun 2023

Bill W J

No one Home

No ine to check us in. Had to contact customer service. They founf me a new hotel and didnt have to pay any extra.

Partner

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Flag's West Motel