Rachael
Upon checking in, the front desk representative mentioned twice that I had not booked directly with the hotel and had used Expedia to book my stay. We were assigned a room on the second floor and were horrified by the unpleasant smell upon entering the room. There were multiple large stains on the carpet, and the bathroom floor was unclean and had dark stains on the flooring and sides of toilet. I asked for a new room and was informed it would be an upgrade fee since I booked a normal room through Expedia. However, the upgrade fee was waived after explaining the smell in the first room. We were assigned a room on the third floor that did not contain carpet and resembled the online photos. The sheets did have black marks on them and one of the towels had marks on it as well. We reserved a double queen room for our family of four, and only two towels and washcloths were in located in the bathroom.There was a breakfast buffet that had a waffle maker, but the buffet was unclean and not well maintained throughout the morning (syrup and food on the buffet counter, utensils and flooring). It was not a pleasant experience especially for the price. I would not recommend this property and would not stay here again.
