Zoran
was dissatisfied with my at Kelyfors Hotel stay for the following reasons:
Guests are required to dispose of their toilet paper waste in a trash can & not flush it down the toilet. This is uncommon and should disqualify this hotel from its 4-Star standard category. This toilet requirement should be transparent and guests should be aware in advance at time of booking and not informed at check-in. This leaves the guests no recourse to cancel booking if unsatisfied with this unsanitary practice.
The manager exhibits unprofessional behavior by setting up his office and taking phone calls in the common area spaces designed for guests (lobby, sofa area, outdoor lounge spaces, etc.) which no longer becomes areas for guests but becomes his space. He is an imposing person who is constantly overlooking and directing guests and employees. His constant presence in the common areas prevents guests from enjoying these spaces (he tells guests where they should sit; coincidentally away from where he is sitting in the common area); he is intimidating and his constant presence diminishes the benefits of guests enjoying the ambiance (sofa by fireplace, outdoor lounge areas, etc.). It puts guests in an uncomfortable situation.
Breakfast is served too late and only for a short period of time (8:30-10:30). Most 4-Star standard hotels begin offering breakfast at an earlier time and the normal window time is 3 hours (not 2 hours)
Terrible WiFi for a 4-Star standard hotel. WiFi only works in the comm
Guests are required to dispose of their toilet paper waste in a trash can & not flush it down the toilet. This is uncommon and should disqualify this hotel from its 4-Star standard category. This toilet requirement should be transparent and guests should be aware in advance at time of booking and not informed at check-in. This leaves the guests no recourse to cancel booking if unsatisfied with this unsanitary practice.
The manager exhibits unprofessional behavior by setting up his office and taking phone calls in the common area spaces designed for guests (lobby, sofa area, outdoor lounge spaces, etc.) which no longer becomes areas for guests but becomes his space. He is an imposing person who is constantly overlooking and directing guests and employees. His constant presence in the common areas prevents guests from enjoying these spaces (he tells guests where they should sit; coincidentally away from where he is sitting in the common area); he is intimidating and his constant presence diminishes the benefits of guests enjoying the ambiance (sofa by fireplace, outdoor lounge areas, etc.). It puts guests in an uncomfortable situation.
Breakfast is served too late and only for a short period of time (8:30-10:30). Most 4-Star standard hotels begin offering breakfast at an earlier time and the normal window time is 3 hours (not 2 hours)
Terrible WiFi for a 4-Star standard hotel. WiFi only works in the comm
