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Grand Cloudcroft Hotel
Otero - NM · United States
1207 James Canyon HighwayView location
9.4/10Excellent470 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.6/10 9.6
Condition9.8/10 9.8
Amenities9.2/10 9.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Grand Cloudcroft Hotel
Comfortable Accommodations: Grand Cloudcroft Hotel in Cloudcroft offers air-conditioned rooms with private bathrooms, tea and coffee makers, and free WiFi. Each room includes a work desk, refrigerator, and TV. Leisure Facilities: Guests can enjoy a swimming pool with a view, indoor pool, and sun terrace.
Additional amenities include an outdoor fireplace, hot tub, and outdoor seating area. Dining Options: A continental breakfast is served daily. The hotel provides meals for children and an outdoor seating area for relaxation.
Convenient Location: Located 1207 James Canyon Highway, the hotel is highly rated for its breakfast, attentive staff, and convenient location.
Show less
With a stay at Grand Cloudcroft Hotel in Cloudcroft, you'll be in the mountains, just a 3-minute walk from Sacramento Mountains Museum and 8 minutes by foot from Cloudcroft Ice Rink.
This hotel is 1 mi (1.6 km) from Trestle Recreation Area and 1 mi (1.7 km) from New Mexico Rails-to-Trails. Make yourself at home in one of the 50 air-conditioned rooms featuring microwaves and Smart televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a 24-hour front desk, an elevator, and a water dispenser.
Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 10:00 AM to 10:00 PM.
- Cashless payment methods are available for all transactions.
-
Special Instructions
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
-
Minimal age
21
-
Optional fees
- Secured self parking fee: USD 13 per night
- Late check-out fee: USD 20.00
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Sacramento Mountains Museum
0.2 km / 0.2 mi
Cloudcroft Ice Rink
0.7 km / 0.4 mi
New Mexico Rails-to-Trails
1.6 km / 1 mi
Trestle Recreation Area
1.7 km / 1 mi
Cloudcroft Ski Area
4.6 km / 2.8 mi
The Tunnel Stop
13 km / 8.1 mi
Osha Trail
13.8 km / 8.6 mi
Shroud Exhibit and Museum
28.7 km / 17.9 mi
Apache Point Observatory
28.8 km / 17.9 mi
Gerald Champion Regional Medical Center
29.2 km / 18.2 mi
New Mexico State University Alamogordo
30.3 km / 18.8 mi
Toy Train Depot
30.5 km / 18.9 mi
New Mexico Museum of Space History
30.9 km / 19.2 mi
Alameda Park Zoo
31.5 km / 19.6 mi
Flickinger Center for Performing Arts
32 km / 19.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 37
- hotel
- Car park
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Cloudcroft Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Cloudcroft Hotel
QUADRUPLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Cloudcroft Hotel
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Cloudcroft Hotel
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Cloudcroft Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Grand Cloudcroft Hotel
100
reviews shown
Luis
Great stay, great help staff, everything was super clean they close the deck sitting area at 10 which we didn’t particularly care for when you go you want enjoy being outside and the the fire pits weren’t able to be turned on. Everything else was good everything around closes around 8pm.
Juan
The location!!!!! The brewery across the street had excellent pizza and beers
Jordan
Amazing stay overall! The indoor pool was especially appreciated by my 10yr old because despite traveling in mid-July, temperatures were too cool to have been swimming outside. My only suggestion would be to install a full length mirror in the rooms- the bathroom mirror makes it difficult to get a full view. Bathroom vanity space is also very limited if you have lots of stuff- but nothing to deter you from staying here!
RICARDO
Great customer service, friendly and professional.
Dale
Very nice, great location
Teresa
Very nice place
Nancy S.
Excellent stay. The room was comfortable and quiet and the breakfast was served to order and very good.
Daniel
Hotel is extremely clean and modern. The room is nice and clean and smells really good too. Will be staying there from now on.
Deepak
While the Tuesday and Wednesday pick up breakfast was understood, there breakfast was frozen. Staff doesn’t .1 step beyond, that’s our policy. No mirrors in the room, guests are expected to read all notices kept at check in to know rooms will not be cleaned unless requested.
It’s a very small town and restaurants close around 7 on weekdays, a small (paid) snack bar would help guests for odd hours.
It’s a very small town and restaurants close around 7 on weekdays, a small (paid) snack bar would help guests for odd hours.
Wayne
Excellent. We enjoyed our stay.
David
Nice newer property. Very clean and well appreciated.
Frank
Nice hotel, friendly staff, great location, lots of amenities. Free parking in a garage. The only disappointment was breakfast. It is grab and go on Monday-Wednesday. Thursday to Sunday has warm breakfast but even that was only so-so. How come every hotel has the same cheap, uninspired breakfast menu? Why no fresh pastries and fruit?
Lisa
this place was nice new and clean. Front house staff was awesome. It was easy to check in and check out. We slept great.
Sandra
Everything was great! Reason for good is had to request additional towel and for the price of the rooms, better toilet paper is needed. Breakfast by Jorge was awesome!
Rachel
This is a great property
James
This hotel is very clean and well maintained. Its location is very convenient to downtown Cloudcroft and the ski area. It has an underground parking area that provides easy access and extra connivence in the Winter months. The daily breakfast is below average with a limited menu. However, several good restaurants are close to the hotel. The showers don't have grab bars.
Corazon
The hotel itself was excellent!! Very clean and a very cozy cabin feel. But as a Lifetime Diamond Hilton member, I find the staff not as friendly as how the cabin would make you feel.
Breakfast was subpar. It says it opens at 07, and finally opened at 0710. The kitchen help was taking his good old time opening and getting things ready. And nothing written that says that you place your order for breakfast. Really? We sat there waiting for like a buffet style.
Also, they allow their guests to go to the dining room barefoot!! Isn’t that against OSHA, health standards?
Much as I like the hotel itself, will not be returning.
Would I recommend? If you’re a mediocre traveler, go for it.
Breakfast was subpar. It says it opens at 07, and finally opened at 0710. The kitchen help was taking his good old time opening and getting things ready. And nothing written that says that you place your order for breakfast. Really? We sat there waiting for like a buffet style.
Also, they allow their guests to go to the dining room barefoot!! Isn’t that against OSHA, health standards?
Much as I like the hotel itself, will not be returning.
Would I recommend? If you’re a mediocre traveler, go for it.
Rakesh
Very nice hotel in a great location, neat, clean and cozy.
John
We wanted to eat breakfast at 7 but the guy prepping the food wasn't ready until like 720 and we heard him hacking coughing and stuff so we decided to have cereal and leave.
There was an odd loud sound all night and figured it out in the morning it was the fridge (sounds were random).
The gap in the door and the frame was so wide the hallway lights lit up the room at night.
There was an odd loud sound all night and figured it out in the morning it was the fridge (sounds were random).
The gap in the door and the frame was so wide the hallway lights lit up the room at night.
Jana
Everyone was very nice. The rooms were clean and beds very comfortable. We enjoyed the pool, ping pong table, and it's located within walking distance to main stores and restaurants. Very nice stay.
Aldo
Great stay. Breakfast was fresh and plentiful. Would definitely stay again.
Jamie
The location is perfect. Great staff, comfortable beds, large rooms. Breakfast is good. The only thing missing is a full length mirror in the rooms.
Benjamin
Staff was very helpful with finding local places to eat. The pool and hot tub were a very relaxing after a long day of hiking. The parking in the basement was very convenient for bringing bags in. The property was maintained spotlessly. One day we stayed was a grab and go breakfast but it was a good grab and go (breakfast burritos and breakfast sandwiches). My wife and I were extremely pleased with the stay.
Bobby
Excellent, comfortable room. Friendly, helpful staff. Scenery was fantastic.
michele
A wonderful place to stay! Beautiful & very clean! Highly recommend!
RAGA SINDHURA
Did not mention that the breakfast was grab and go on few weekdays.
Rhonda
This hotel is overpriced for what you get. I
JAMES
Breakfast was good.
Tetsuo
Very clean room. A well maintained pool and hot bath.
David
Clean and quiet room. Property feels brand new. Breakfast was great.
Hermann
This is the third visit to this wonderful place. Excellent new hotel with friendly staff and in an absolut gorgeous village, high up in the Sacramento Mountains.
Michael
Yes
All good
All good
Michelle
Everything was noce
Javier
The hotel was clean and well maintained. The receptionist was really nice and helpful answering questions I had about the area. However the service at breakfast was horrible. The guy serving the breakfast was rude and completely changed the feeling we had for our stay. His attitude will be the reason we will not stay at this hotel again. Definitely not worth the 300 we spent for a night. He was serving cold microwaved omelets and passing them out with such anger. Everyone has a bad day but you need to leave that at home when you are in hospitality.
Evelyn
It was perfect...we had an amazing time. Our kids loved it. Thank you for being worth every penny!!
Ed
Wonderful room great view staff was amazing loved the breakfast and underground parking
William
We had a great time. The room was clean and the staff was very friendly and helpful. I would stay here again.
Rodrigo
Nice
Veronica
Super clean and friendly staff - great views!
Sloane
Great people
Kathyn
Room was beautiful.
DANA
The potatoes were uncooked. The scrambled eggs were also too salty. The coffee smelled bad, like an unclean machine.
John
Room was spacious and clean, staff let us check in early, everybody working there was super friendly and very helpful, acknowledged our VIP status with Expedia!! Highly recommend this place!
Daniela
Quick check in and very clean room and facilities. I’m truly impressed how clean it is. The shower has excellent water pressure. Just didn’t like microwave breakfast offered on Tuesday and Wednesday.
John
Way too much money for the quality. It was like a basic what should've been fitty a night. I've been to wwwaaaayyyyy better places for hundreds cheaper. I won't go back.
Melanie
Staff were great, the room was cozy and beautiful and very clean! The VIP parking in the garage was so awesome!
XIAOWEI
Room is clean and the beds are really good.
Javier
Clean room and nice, welcoming staff.
Liam
The hotel was immaculate and had a wonderful Christmas vibe. Room was fancy and wonderful
Joel
Great place to stay
manuel
Spotless room and towels! The hotel is tiny but very clean, conveniently located and with a very friendly staff. We would definetky stay again.
maylen
Extra clean and very charming
Jimmy
Amazing stay! Great service, great rooms and great location.
Nancy
Clean room, friendly and healthy staff, good location. We would stay here again.
Melinda
The hotel scores high on the “3 Cs”: Clean, Comfortable, Convenient. Using the word “grand” in its name is a bit of an overstatement. We found it oddly lacking in the small things that earn our higher ratings. Two bath towels were provided but just one hand towel. Three pillows on the king bed (we did find an extra in the closet). No drinking glasses or cups for taking pills, Also, you must request housekeeping which we did on one of our three days. Oddly, the bathroom was cleaned and replenished but the bed was not made. None of these things are dealbreakers, but be advised if they are important to you.
Wayne
Great stay
Rocio
Breakfast was good and pool was nice
David
Super clean property and excellent staff
Kristen
Great hotel and location, would definitely stay there again
Jamie
The front desk staff are amazing. Our room didnt get cleaned while we were there. The guest rooms need a full length mirror. The breakast was good each morning.
Debbie
Beautiful hotel, very friendly staff. It was nice and quiet, comfy beds. Would definitely recommend.
Erika
Great hotel, clean and friendly staff
Laura
Overall was a good
Robert
It was clean and the staff was friendly. I called on Monday and requested a room downstairs I was told I had a room downstairs along with my daughters family and when we arrived I was told it was upstairs and that my rooms could not be changed. I was a bit upset with this.
Sayra
Great stay
Kimberly
The breakfast
Verified traveler
Staycation
Pretty and modern-rustic hotel, made it feel high-end. Minimalistic but comfortable. Complimentary breakfast was not great. Given the vibe of the hotel, we expected something beyond a cheap chain-type hotel breakfast. Overall, we would stay there again.
Verified traveler
Great place to stay if you don’t drive.
The hotel and the stay was good. But the parking lot kind of sucked and was too small.
Jacob
Outside looks nice. Normal hotel breakfast. Got a room in the back with no view at all and very uncomfortable bed. Small room.
John
Not staying here again
Nearly $300 a night and they would not even bring clean towels and make up the room when asked to do so. The breakfast was served late every day.
Padraic
Perfect for easy access to Alamogordo or the mount
It was amazing. Quiet clean with a good veiw. Staff is amazing. Will definitely recommend to my freinds and family.
Danelle
Hotel is beautiful. Rooms are very clean and comfortable! Staff is friendly. Indoor pool is very nice! Location is perfect!
Excellent experience!
Excellent experience!
elizabeth
Excellent
Yesenia
Cozy hotel with beautiful surrounding if u like the outdoor.
Chad
Great location and friendly staff!
Dwight
Really enjoyed it. Clean, unique good staff.
Vanessa
Amazing Family Getaway
Great service and an amazing town. Rooms were clean and looked brand new. Hotel is really nice and the people are so friendly.
Fred
Cloudcroft needed an additional option for hotels. The only need is a dimmable light in the room.
Hermann
This is a new, very well maintained place. Wonderful and friendly staff. The perfect place to lodge in this amazing environment, up in the Sacramento Mountains.
Hermann
New clean Hotel, very friendly staff and great location!
Kimberly
Our stay was amazing. The property was pristine and comfortable. The staff was friendly, welcoming and so helpful. We will definitely stay here again.
Gary S
Only a year old, so everything still new. Shower just has a shower curtain, not glass ..... no tub. But staff is welcoming and friendly!
Lisa
Nice unique hotel designed to fit the picturesque surroundings. Staff was nice. Lighting in the rooms a bit stark- dimmer switches would make it better.
Michael
Clean comfortable room.
Tami
Property was great as was the staff! Breakfast in the morning was good but typical hotel fare. Only issue was elevator out of order and we had to haul or luggage upstairs. Thanks for the nice stay!
Verified traveler
Overpriced
I’m honestly upset to have paid over $200. For a night here. They also charge your card an extra $100., then say if your not charged for incidentals, the will refund you card in 2-5 days. The small and underwhelmingly bland room was nice, clean and in working order. It was annoying to book a double king and only get 1 tiny shampoo, 1 tiny conditioner. The pillows are terrible. A hotel at that price should have full size toiletries installed for guests. My hair goes down to my bottom and that wasn’t even enough for me, let alone the rest of my family. There was no pool. Our window view was of a highway. The breakfast was ok, but not as good as your typical $100. hotel room.
This place should be like $75. Per night. I feel ripped off. Nothing grand about it.
This place should be like $75. Per night. I feel ripped off. Nothing grand about it.
dennis
The property was very nice and quiet. The staff was easy qoing and helpful. The upper porch was a great place to sit with the firepit onand was cozy. They are still doing some construction on the property and the elevator was out is the only reason that rating is a 4. Looks like they may be completely wonderful soon.
Donna
Wonderful location and accommodations. Stunning scenery and trails nearby. 30 min drive to White Sands.
Roger
Wonderful, clean, quiet hotel with friendly and helpful staff in beautiful surroundings!
JENNIFER
Beautiful hotel. Clean, comfortable beds.
Jaclyn
Beautiful new property with a nice room. The only issue is that we stayed during winter and the floor is extremely cold in the carpeted room as well as the tiled restroom. Next time we will bring slippers. Otherwise we really enjoyed our stay.
Catherine
Kids loved the ping pong table! The room was nice and front desk staff were helpful!
Manuel
was a good decision to stay on that hotel
Bryan
Unfortunate Stay
I came to Cloudcroft, per usual, to getaway and have a relaxing space. I usually choose the Grand Cloudcroft Hotel as it is a comfortable and great space to relax and unwind. However, I brought my dog and all we could hear are footsteps upstairs, kids running up and down the stairs (close to quiet hours), people talking in the lobby at 6 am. Needless to say it was not the trip I was looking for at a time I need most.
Myles
The property was outstanding !
Donald
Love it
Mario
Very nice place
Close to everything. Great location
Daniel
The place was nice and clean. The breakfast was good
Valerie
The fireplace the porch area, the tic tac toe & the complimentary breakfast.
Location & surroundings
Grand Cloudcroft Hotel
1207 James Canyon Highway, Cloudcroft, United States
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Grand Cloudcroft Hotel
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