Name: Protea Hotel Mossel Bay
Address: Cnr Of Church And Market Streets, Mossel Bay, 6500, ZA

10/10

Exceptional

09 Mar 2026

Wendy

Would give it 6 stars if I could. Fabulous place, great staff, beautiful views restaurant wonderful. Will be back.

Partner

8/10

Excellent

20 Feb 2026

J

We had a room with a balcony and it was definitely worth the extra for a nice seating area.

Partner

10/10

Exceptional

19 Feb 2026

Scott

Spotless room, great team and good location

10/10

Exceptional

28 Jan 2026

Phillip

Room was brill and spacious. The staff were great and the food fantastic. Really good value for money

Leisure Partner

10/10

Exceptional

27 Jan 2026

arnold

All good especially the food

10/10

Exceptional

26 Jan 2026

Peter

Great staff, nice rooms, good restaurant and bar area by the pool. Easy parking outside on the road (although limited spaces).

Partner

10/10

Exceptional

09 Jan 2026

Joanna

Lovely friendly hotel with a warm welcome and really thoughtful touches throughout our stay

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Peter

Great Hotel, highly recommend, a very friendly welcoming, we took a suit absolutely fantastic.
Unfortunately we couldn’t only stay one night.

Leisure Family

10/10

Exceptional

06 Dec 2025

Chanel

The Protea Marriott Mosselbay is a gem with wonderful facilities, dining options and great, friendly and amazing staff.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Karen

Everything was perfect! Best sheets we've had in South Africa, the room was spotless, amazing food in the restaurant, we all had ostrich!! Staff super helpful and the property is kept immaculate inside and out

Friends_and_family Friends

8/10

Excellent

12 Nov 2025

Stephen

Location and staff

Leisure Self

10/10

Exceptional

09 Nov 2025

Stephen

Staff and location

Leisure Self

10/10

Exceptional

15 Oct 2025

philip

Great stay here for 1 night . Easy check in nice room facing the ocean and nice lunch .

Leisure Family

10/10

Exceptional

03 Oct 2025

paul

Very nice stay as usual

Leisure

10/10

Exceptional

24 Sep 2025

Martin

Lovely ocean view room. Spacious and clean.
Staff fabulous. Bar and restaurant food great. Cannot think of anything wrong other than the tv was small and controls were dodgy.

Partner

10/10

Exceptional

10 Sep 2025

Danielle

Wonderful stay! Try the welcome gin cocktails. Delicious!

Leisure Partner

10/10

Exceptional

26 Apr 2025

Victor

Beautiful and friendly

10/10

Exceptional

23 Apr 2025

Gideon

Limited parking close to the entrance, because my wife had a knee replacement and I had to drop her every time and then park the car across the street and walk in the rain to get into the hotel.

Business Family

8/10

Excellent

25 Mar 2025

David

We only stayed for one night. Our room as great with a lovely view over the harbour. Was a bit disappointed that when being shown to the room, the staff member took time to show us the restaurant only for us to be told around an hour later that it was fully booked. The room was clean and comfortable with a great sized bathroom. Housekeeping had not left us any milk/creamer. I asked at reception for some and was told it would be sent from the restaurant. After waiting over 30 minutes, I went to the restaurant myself and was given a jug of milk. Shame that these issues with service took some of the shine off our experience.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Roland

Location was excellent, staff all great

8/10

Excellent

15 Mar 2025

Verified traveler

Great hotel, lovely room and friendly staff.
The only thing that let this hotel down was the restaurant where we waited 1hour 40 minutes for our food.

Partner

8/10

Excellent

23 Feb 2025

Dirk

Do not get the bottom rooms, which open up to the pool area and are heavily trafficked in the morning.

8/10

Excellent

21 Jan 2025

Verified traveler

Nice hotel in a good location

We had a very nice 2-day stay in a room on the 1st floor. Luckily a member of staff was available to carry our 2 heavy suitcases up the stairs, as we were surprised to find there was no lift. Breakfast was very good with lots of choice of hot and cold food.

Partner

10/10

Exceptional

08 Jan 2025

Lynn

The bedrooms were fantastic - clean, beautifully decorated and classy

Leisure Family

10/10

Exceptional

11 Dec 2024

Andrea

Only one night.

Nice Hotel near the beach and town.
Great restaurant, gets busy with walk in's so book your table!.
Really lovely bar looking out to the beach.

Partner

8/10

Excellent

09 Dec 2024

Reagen

Very clean hotel. A little traffic noise.

10/10

Exceptional

16 Mar 2024

Frank

Very nice property right on the harbor. Room was clean. Staff was good, but service was slow in restaurant. Parking is an issue as there are a limited number of spaces in front of the hotel.

Business_and_leisure Self

10/10

Exceptional

09 Feb 2024

Tomoko

The bedding was excellent quality!!

Leisure Self

8/10

Excellent

04 Feb 2024

Dee

Garden Route - Mossel Bay

The hotel was a haven in an area of Mossel Bay we were not so sure about . Their restaurant Cafe Gannet was great too . Lovely gardens .

Friends_and_family Friends

10/10

Exceptional

30 Jan 2024

Raymond

Lovely stay in Mossel Bay

Lovely stay here . Location great and breakfast outside with fabulous view. Staff friendly . The only issue is the heavy door when people in other rooms close doors during the night . Very loud and you can hear people talking in opposite rooms so soundproofing an issue when trying to sleep and heavy duvet in summer. Otherwise I would def stay here again.

Self

10/10

Exceptional

29 Jan 2024

suzanne

Wonderful time thank you very much

Leisure Partner

10/10

Exceptional

09 Jan 2024

Laura

perfect for a short stay!

Leisure Friends

6/10

Pleasant

20 Oct 2023

Robert

Could be better!

Disappointing stay; poor wifi service, maintenance item that needed attending too and a very dirty floor/rug.

Partner

10/10

Exceptional

28 Feb 2023

Alice

Front desk is there 24/7. Keeps us aware of any crimes within the perimeter.

Leisure Friends

6/10

Pleasant

09 Jan 2023

Barry

We had a very noisy child a few doors away and the noise travelled across the marbled floors. We are at the hotel and tbh the food was the worst we have experienced on our trip. The room and bed were nice. Nice view over the harbour. The wardrobe was cheaply made and looked like it was about to fall over

Leisure Partner

10/10

Exceptional

30 Jun 2022

Brian

When we arrived late and in the rain. We were greeted at reception by a super member of staff who offered us a glass of sherry. The room was fantastic and comfortable. We opted for dinner at the hotel restaurant which was absolutely delicious. In the morning another friendly staff member at reception gave us free tickets to a local museum.

Leisure Family

10/10

Exceptional

28 Jan 2022

Verified traveler

Our stay at the hotel was excellent. The staff were very helpful and friendly. The hotel was modern with great facilities. The room was delightful, spacious and modern with a superb bathroom. We had a balcony with lovely views of the ocean. The restaurant was very good and the food was delicious.

Friends_and_family Family

10/10

Exceptional

18 Sep 2021

Christina

Friendly and clean

Leisure Partner

10/10

Exceptional

29 Aug 2021

Dewald

What a wonderful experience all around, from check in to restaurant to check-out. Definitely recommend to anyone who would like to enjoy professional service with a smile

Partner

8/10

Excellent

02 Jun 2021

Verified traveler

The Protea has an excellent restaurant. Breakfast was wonderful, though quite pricey. The staff was very helpful throughout our 3 night stay.

A major dislike was the bathroom in our room. They went for style over functionality. Glass walls, no hooks anywhere, a half door for the shower, etc. They put a card in the bathroom to encourage re-use of towels, which I almost always do. But this was just a weak effort to pretend to be eco-friendly since there was no place to dry the towels so as to be able to use them again. So they went onto the floor, along with the clothes we were taking off or putting on. A re-do is really called for but probably can't happen at this point.

Leisure Friends

10/10

Exceptional

30 Oct 2020

Verified traveler

Great location, comfortable room. Good food at the restaurant although service could be improved with more staff. Good wifi.

Leisure Partner

6/10

Pleasant

28 Sep 2020

Verified traveler

Nice stay

The stay was good. We just had one down fall as our booking stated that our room will have a deep soaking bath tub, but we only has a shower and a few other things were listed on the booking that we did not have in our room. Other than that we enjoyed our stay

Partner

6/10

Pleasant

19 Mar 2020

Verified traveler

property looked good on Expedia website. Room was actually much better looking than practical, as there wasn't any room to move once cases were open on the floor. There was an overpowering smell of drains which was reported, but not addressed, and on our entire journey across the country, this was the only place with no access to BBC or Sky news. Restaurant manager didn't know where they had any hand sanitizer which didn't inspire much confidence and we both had gastric issues after eating here. They took £25 off the bill but I would not recommend this hotel as being good Value for money

Leisure Partner

10/10

Exceptional

18 Mar 2020

EW

Awesome

Awesome service, good value with a great restaurant and brilliant friendly service

Business

10/10

Exceptional

27 Feb 2020

Gillian

What better way to sleep , eat , and make your own Gin.

Spot on . Loved it

Partner

10/10

Exceptional

05 Feb 2020

Kirsty

Why would you stay anywhere else?

Lovely hotel, fantastic staff. Front desk I think were the best I have ever encountered. If you are in the area, stay here.

Partner

10/10

Exceptional

30 Jan 2020

Verified traveler

Really nice hotel, restaurant food was excellent. Nice location and very friendly staff.

Leisure Partner

10/10

Exceptional

26 Jan 2020

Julie

Gem of a stay

We only stayed one night, but it was a wonderful stay. From the moment we arrived, we were escorted to our two level room. Upstairs a fine living area and downstairs our bedroom and bath. Both with balconies a partial water view. Next door is the Gin School, by Inverroche, a great experience in making your own bottle of custom flavored gin. Afterwards we had a lovely, delicious dinner of ostrich with wine. A fabulous quick overnight stay.

Partner

8/10

Excellent

24 Jan 2020

Verified traveler

good choice

great option in mossel bay, clean rooms, modern facilities, and nice staff

Partner

10/10

Exceptional

10 Jan 2020

Nelishah

Great hotel for Mossel Bay

Smooth check in, we did pay a little extra for gated parking. Room was lovely, clean and comfortable. Restaurant was decent but not spectacular

Partner

10/10

Exceptional

24 Dec 2019

Charlie

Lovely staff and Great hotel

Lovely hotel - staff were amazing and treated us really well.
Nice pool to relax and have a drink round and rooms are lovely.
Would highly recommend the local braai restaurant for good quality good value meat!

Partner

10/10

Exceptional

09 Dec 2019

Blaze

Great Stay

Excellent hotel. We had a lovely modern room and very good and friendly service. Good location- central but quiet. Great restaurant on site too!

Partner

10/10

Exceptional

26 Oct 2019

Carole

We had a double volume suite overlooking the harbour. Gorgeous room, bathroom and separate lounge and kitchenette upstairs. Very spacious and bright.

Leisure Partner

6/10

Pleasant

20 Oct 2019

Verified traveler

All in all it was good, but overpriced comparing to similar hotels in the region, mainly considering that breakfast was not included. We stayed in four different Protea hotels during our vacation and this was the only one with no breakfast!
Would not return!

Leisure Friends

8/10

Excellent

11 Oct 2019

Darren

Very nice stay with a view over the bay and nice bar location on the grounds.

Leisure Self

2/10

Poor

28 Jul 2019

Ivahn

Going downhill?

We have atayed in this hotel several times but the last two times bave been dissappointing. Last time the water cut off while in the shower. They were working on the hotels pipes. This time very noisy with school tour groups slamming doors and running around all night. No conditioner on the showers.
Not expected from a Marroitt. No offer of compensation was offerred. We wont be back soon.

Partner

6/10

Pleasant

04 Jun 2019

joyce

Usual big chain hotel

It was a usual big chain hotel. The suite we stayed in did not have a clear view of the waters it was over the roofs and trees. Do note it’s nearer the beach than the bay. No secure parking it’s parking by road side. Convenient to go museum just next door. Take breakfast at cafe just down the door it should be better than hotel.

Partner

10/10

Exceptional

02 May 2019

Verified traveler

Shark Trip

Went to Mossel Bay for the shark cage dive experience. This hotel is perfect for that but also has really good staff who were friendly, efficient and helpful. Room was great with a view of the ocean. We also had a very nice meal in the restaurant. The bar overlooks the bay and the barman was very good. It's a few minutes walk from the shark trip meeting point and a few minutes walk from the docks (where the boat leaves) so it's well located. I would definitely stay here again if I was in Mossel Bay.

Partner

8/10

Excellent

21 Apr 2019

Martin

Lovely hotel but the area is not the best !

Partner

10/10

Exceptional

12 Apr 2019

Verified traveler

Very friendly and helpful
Nice rooms and good restaurant.

Leisure Family

8/10

Excellent

10 Apr 2019

Verified traveler

A very pleasant, if unexceptional, chain hotel in a convenient stopping place between Hermanus and the Garden Route national park. The hotel itself is in a small enclosed complex of converted historic and modern buildings, with limited views out to sea, pretty gardens, a (tiny) swimming pool, and a ‘village’ feel. Our room was one of the straightforward, non-suite rooms and was large enough with a good bathroom (shower, no bathtub) and large bed, but did feel very much like a chain hotel. Service from the staff was very good. The on site parking is open to the street adjacent to the hotel. The area is OK, although far from the nicest place we stayed in South Africa. The beach and harbour are within easy walking distance, and there’s a lovely cafe for breakfast just up the road if breakfast isn’t included. Wouldn’t stay more than a night en route between other places.

Leisure Partner

10/10

Exceptional

23 Mar 2019

Verified traveler

Very clean and modern. Perfectly located with amazing views. Only downside is the very small gym on site.

Leisure Partner

6/10

Pleasant

23 Mar 2019

Andre

Disappointing 4 Star

There’s inadequate parking in front of the hotel, so you need to park opposite around the corner. There is no lift to the upper floor and the staircase is treacherous. The bathroom is minute, the toilet continued to fill up and there is no vanity working area around the basin that was also leaking. Definately nothing to recommended and the 4 star rating should be down graded.This is poor value for the money.

Partner

6/10

Pleasant

17 Feb 2019

Susan

Nice hotel not so nice area

Very noisy room. No tv working. Hotel say we resovled the issue but not for me

Partner

10/10

Exceptional

15 Feb 2019

Gerald

A very good hotel

This was a very nice hotel and they went out of the way to help my wife, who has mobility problems. They gave us a room on the ground floor and showed us how to enter without going through the lobby, which was up 7 stairs. They had a good restaurant and was in a very convenient place for the museum and local tours.

Partner

8/10

Excellent

06 Jan 2019

BR

We had a lovely stay at the Protea, Mossel Bay. The room was lovely and we were on the top floor so we had a lovely view of the sea.

10/10

Exceptional

10 Dec 2018

Whitney

Beautiful seaside hotel!

We just stayed here for one night after cage diving with White Shark Africa, which was super convenient as they were less than a block away. The hotel was beautiful and we had the best night sleep on their comfy bed. I wish we could have stayed longer! All the staff was so friendly- they even washed our windshield for us to better view the garden route! The hotel is in a historic building so it really is quite unique. The restaurant there was great too.

Partner

10/10

Exceptional

03 Sep 2018

Carol

Lovely Hotel

We booked this hotel due to it’s location and we were not disappointed. The view from outside our rooms was beautiful. The staffs were very friendly and recommended a great restaurant for us to eat.

10/10

Exceptional

04 Jul 2018

Keith

Recently upgraded rooms

Clean and comfy. Construction project next door will soon be finished.

8/10

Excellent

07 Jun 2018

Trevor

the place to stay, when in Mossel Bay.

it was really good accommodation, and a good vibe.

10/10

Exceptional

29 Apr 2018

will

Excellent

Location, service and food was of a high standard. The level of service from all of the staff was exemplary. Special thanks to Bambi for his charismatic assistance with our luggage. Thanks to all of the staff at Protea. We would recommend this hotel.

10/10

Exceptional

28 Apr 2018

Verified traveler

All around luxurious accommodation.

Friends

10/10

Exceptional

08 Apr 2018

Gerhardt

Cleanliness

The longer we stayed it almost felt that the room were not properly cleaned anymore.
The shower drain system had a very bad smell.

Partner

10/10

Exceptional

31 Mar 2018

Ray

Heaven

Was wonderful! Very comfortable, loved the pillows!

Partner

8/10

Excellent

27 Mar 2018

Sally

I must emphasise how helpful and pleasant the Reception staff were especially Daniesha. Both my husband and I were unwell and she went out of her way to help us. My only comments are that the shower stall was too small and the bedding too heavy. Apart from being ill, out stay was very pleasant and the Reception staff also booked a safari for us. The restaurant staff were also very helpful and friendly. To improve the hotel you could invest in some soft close doors. The banging of the whole corridor's doors on coming back after dinner kept us awake until everyone was back.

Partner

8/10

Excellent

28 Feb 2018

Ann

Great hotel in mossel bay

Protea hotel by marriott is a really good hotel not far from the harbour and beach area of mossel bay. We had a nice room , quite a small bathroom but was'nt a problem. The restaurant in the hotel was excellent with some fantastic fish dishes on the menu. The breakfast was also very good and we found the staff welcoming and friendly and could'nt do enough for you. We asked for a bucket of ice and it was delivered within a few minutes.would recommend if you want a really good hotel in mossel bay.

10/10

Exceptional

12 Feb 2018

Peter

Great hotel and restaurant in Mossel Bay

We have found that Protea (by Marriott) in South Africa have some very interesting and unusual properties. This one is in an old warehouse in the old centre of town that has been refitted as a hotel. Very nice room (think “loft”) with lots of space and every amenity. The restaurant attached to the hotel is, it seems, the best in Mossel Bay, and our experience would support this. Fabulous high quality food. An added advantage of the hotel’s location is that it is across from the Bartolommeo Diaz museum, which includes the caravel (ship) that recreated Diaz’s voyage.

Partner

10/10

Exceptional

23 Jan 2018

Carmen

Across the street from shark cage diving company

We thoroughly enjoyed our time in Mossel Bay. Nice clean rooms and nicely furnished. Thank you to Abigail, Elvis, and Simba for your excellent customer service and hospitality.

10/10

Exceptional

22 Jan 2018

monica

Great hotel friendly service

Just loved the whole stay really sorry to leave.
Staff extremely friendly and helpful
Food suberb

10/10

Exceptional

21 Jan 2018

Ray

Near Pinnacle Point

Met all of expectations, outstanding rates, on the bay not far from awesome landscapes.

10/10

Exceptional

12 Jan 2018

Tristan

Excellent small hotel in good position. Rooms were newly refurbished and in tip top condition with nice touches including good toiletries. Staff were friendly and helpful. The Gannet restaurant was also excellent for both breakfast and provided good evening dining (v popular)

4/10

Poor

24 Dec 2017

martin

overpriced hotel in Mossel Bay

Generally the hotel especially the dining area was OK but the bedroom was tired and rather shabby and the bathroom area was poor needing re grouting and a thorough clean We stopped in many hotels in SA but this was the most expensive and the worst of all on our trip

10/10

Exceptional

21 Nov 2017

Verified traveler

Well located.excellent food for dinner and for breakfast.friendly staff quite dedicated
Very good price for what you get.safe location.

6/10

Pleasant

18 Nov 2017

dunc

Good location

We had one of there new rooms with the view of a wall on the path to the car park . However the restaurant food was very good

10/10

Exceptional

05 Oct 2017

Leslie

Great room

The room was perfect, bed was comfortable and the bathroom was quite luxurious plus there’s a full kitchen if you wanted to stay in for a meal.

8/10

Excellent

28 Sep 2017

Dan

Comfortable 1 night.

Just one night there so I’m not really an expert. Would stay there again, unlike your Protea in Cape Town on the waterfront.

Family

10/10

Exceptional

17 Sep 2017

Robert

Apartment sized room.

Very comfortable and spacious room spread over 3 levels with full kitchen and balcony. Huge bathroom. It was really a small fully self contained apatrment which surprised us.

Partner

10/10

Exceptional

08 Jul 2017

Nicolette

Excellent stay

Stay was excellent. Very friendly staff. Very comfortable and clean rooms. Food was good as well.

Family

10/10

Exceptional

24 Apr 2017

Jill

Hotel Fine but Food prices ridiculous

Went up to Mossel Bay to support the Grandchildren who were participating in The UIPM National Biathle and Trathle competition held at the Yacht Club, so especially selected the location for its proximity to the event .
Ate the first evening in the restaurant \"Gannet\" but found the prices to be ridiculously expensive so definitely would advise the many other eating places where we enjoyed good food, ambience & views at a more reasonable price. One of our friends also said the breakfast at just under R200 also rather steep and more geared for the tourists from overseas !

Family

8/10

Excellent

14 Jan 2017

denise

Good restaurant, friendly reception staff.

Partner

10/10

Exceptional

03 Jan 2017

Bernard

Perfect

Too good and too short. I will stay a bit longer next time

Family

8/10

Excellent

05 May 2016

Iain

Not quite as luxurious as other places we stayed in BUT made up for this once you explored all the other features to the hotel. Great value for money ....

Partner

8/10

Excellent

11 Apr 2016

Verified traveler

Very lovely place , staff were extremely helpful and friendly

6/10

Pleasant

20 Feb 2016

John

Typical seaside hotel.

Nothing really wrong with this hotel,(except zero wifi reception unless you are in the reception area), but it just seems soleless. Strange room layout, with a non air conditioned first floor gallery bedroom, a ground floor lounge/kitchen, then a further flight of stairs down to the main (air conditioned) bedroom and bathroom. The permanently locked front door requiring staff to let you in, and the rest of the hotel surrounded by barbed wire is also a little off putting. The staff are very friendly and helpful, the restauarant is good, and the views from the room balcony, whilst having another building in front of them do give views of the sea.

Partner

2/10

Poor

19 Feb 2016

Ginger

Overbooked

I'd like to be able to review the hotel but as they were overbooked and we were \"bumped\" to a vastly inferior hotel I'm unable to tell you more!

The really disappointing thing was that we weren't advised of the problem before we arrived late in the afternoon. If we had been told earlier we may have been able to find an acceptable alternative or extend our stay in nearby Wilderness. This was despite an email a few days before from Protea saying they were preparing for our stay!

10/10

Exceptional

07 Feb 2016

Verified traveler

Great hotel for an overnight stop back from the Garden Route

8/10

Excellent

07 Feb 2016

John

Fantastic View, Great history but dated passages.

Offers normal and self-catering Rooms and only selected rooms have a sea view.
Pro’s – Aircon, Spacious rooms, Fantastic restaurants (especially Sea Food) and a bar with a view of the beach front but also central to the town. Rooms are spacious and good modern bathroom. Wonderful pool
Con’s – only selected rooms have a view of sea. Have to pay for secure parking, otherwise park on the street. Passages leading to room are very dates, but when you get into room it is good. Service lacked at bar. Had to beg a waiter for a drink.

8/10

Excellent

16 Dec 2015

Frik and Jane

Great time was had by us. Mossel Bay is where I grew up. I stayed at the Protea Hotel to attend a 40 year class reunion. I really enjoyed the amenities and Service.

8/10

Excellent

14 Dec 2015

Andrew

Nice hotel, good location, excellent restaurant,

Lovely modern hotel with clean room & up-to-date well fitted bathroom (no bath but excellent shower). Good location for beach as they have arrangement with nearby museum to allow guests to cut through grounds making beach a five minute walk away through gardens)
Staff polite & helpful.
Only issue that stopped me giving a 5* rating was sound insulation between rooms. Unfortunately placed next to group of teenage girls who didn't know the meaning of 'quiet' in anything they did! Had to do the 'angry neighbour banging on door' routine at 6am. If walls thicker it would have helped.
Overall, a nice hotel though.

Partner

8/10

Excellent

05 Dec 2015

John

Protea Mossel bay

Overall nice hotel and friendly helpful staff. I did not like the room layout with the bedrooms far from each other but that's because we have a small child. Also thought the balconies could be more securely separated

Family