InterContinental Jakarta Pondok Indah

Indonesia , Jakarta
JAKARTA, Jalan Metro Pondok Indah Kav., IV A 27
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75 reviews shown

10/10

Exceptional

21 Jan 2026

George

Great hospitality

Leisure Family

10/10

Exceptional

04 Jan 2026

Susi

Good place to stay with family room clean and staff friendly

10/10

Exceptional

26 Dec 2025

Pradeep

Excellent service for staff and Duty mamage Mr Suleman

Leisure Partner

10/10

Exceptional

22 Dec 2025

Louise

Breakfast was good a lot of variety foods and staff so friendly!

Leisure Self

10/10

Exceptional

23 Nov 2025

Janet

The customer service at checkin was exceptional.

10/10

Exceptional

20 Oct 2025

Zaki

Staff was amazing

10/10

Exceptional

19 Oct 2025

Ramon

Clean room, great breakfast, super helpful Concierge

Partner

10/10

Exceptional

18 Sep 2025

Benjamin

I was pleasantly surprised by the quality of this hotel.

Leisure Self

10/10

Exceptional

24 Aug 2025

Ira

The staff are very professional and always provide a very good service. The breakfast is very nice with lots of options. The hotel is very well located and it's very handy being able to walk directly into the mall.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Monty

Newly built hotel, like many hotels in Jakarta it is linked to a Mall. The area is away from the popular business center, it is a hour away with the traffic.

Leisure Self

10/10

Exceptional

22 Jun 2025

Aliyakim

Amazing service and staff

Leisure Family

8/10

Excellent

04 Jun 2025

Min Chul

Access the shopping center

Business Self

10/10

Exceptional

03 Jun 2025

Laelatullisa

This hotel is very nice and luxurious with all the staff being responsive and very helpful.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Martha

Conveniently located right in the famous South Jakarta city central and inside one of the biggest malls there (Pondok Indah Mall).

It was so easy to do some shopping (or window shopping) and find great food selections. Not to mention, the hotel staff were excellent. They were so friendly and helpful, and they even prepared to go breakfast for us before we took off to the airport for Bali. It’s just the epitome of excellent hospitality and customer service. Thank you to the entire Intercontinental Pondok Indah hotel staff for giving us such memorable and wonderful stay.

Leisure Family_with_children

10/10

Exceptional

09 Apr 2025

Martha

Customer service and hospitality were excellent! Since the hotel was also connected to the mall, it was easy for us to find dining options and shopping.

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

Erry

All above are what I liked mostly

Leisure Family

10/10

Exceptional

08 Jan 2025

DELTA

The best thing about this hotel is the attentiveness of the staff at every interaction. The spa and gym facilities are pretty awesome too. Not to mention the room cleanliness everyday, and the vast range of food from all continents for breakfast.

Leisure Self

10/10

Exceptional

07 Jan 2025

Ira

Great hotel to stay for family with kids easy access to the mall. Best breakfast and the staff were very friendly and professional. We really enjoyed our holiday. Looking forward to staying there again.

Family_with_children

10/10

Exceptional

10 Dec 2024

Mubarak

Good Location and clean

Leisure Friends

10/10

Exceptional

12 Nov 2024

Steve

Great, comfortable and easy hotel

Very comfortable hotel, ideal for our overnight stay during flight transfers. Has a mall attached to it for a bit of retail therapy or picking up any forgotten items!

Staff are excellent and the tepenyaki bar is definitely worth visiting- excellent food and service!

Partner

10/10

Exceptional

09 Oct 2024

Leslie

Staff was really friendly and helpful, room was great and having bath tub to soak in was wonderful. The little treats provided by the hotel were also greatly appreciated.

Leisure Partner

10/10

Exceptional

27 Aug 2024

Darren

Great staff, room is quiet which what I needed. Spa was great. Mall is just downstairs.

Leisure Self

10/10

Exceptional

15 Aug 2024

Roby

Intercontinental Pondok Indah is often regarded as a \"luxury hotel\" and truly lives up to that reputation, offering more than your typical five-star experience. The service here is outstanding, with all the staff being incredibly helpful and attentive, striking just the right balance to ensure you're not overwhelmed. The rooms are clean, spacious, and well-maintained.
The swimming pool is fantastic—Clear water. 25 meters long and perfectly straight, ideal for laps. The pool's changing area is equally impressive—immaculately clean, pleasantly scented, and fully air-conditioned, ensuring a comfortable experience.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2024

Geliga

The best hotel in Jakarta

Business_and_leisure Family

10/10

Exceptional

28 Jul 2024

Geliga

5 stars and 5 words:
The best hotel in Jakarta

Business_and_leisure Family

10/10

Exceptional

17 Jul 2024

Jerome

Staff was extremely friendly and their attentiveness towards guests was top notch. Property was in excellent condition and being attached to the shopping center was very convenient.

Business_and_leisure Family

10/10

Exceptional

26 Jun 2024

Noora

Bravo Mr. Sharif

Very friendly staff. Especially Mr. Sharif at the dining breakfast buffet helped us a lot to get what we needed. Explain everything.
He’s awesome!

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

NOOR AISYAH

Excellent 👍👍

Business

10/10

Exceptional

29 May 2024

Peter

Top of My Extensive List

Everything was literally perfect with the standout being the staff.I had nothing but genuine friendly efficient interactions at all times.Not once was I disappointed. I cannot say enough about the total quality I experienced in all areas.

Self

10/10

Exceptional

09 May 2024

Anastasia

Feel at home

Great service, comfortable room, delish breakfast, friendly staff and many more!

Friends_and_family Family

10/10

Exceptional

03 May 2024

Anastasia

Feel at home.

Beautiful hotel with so friendlly staff where ever you meet them in the property. The hotel is attached to a big mall-Pondok Indah Mall with lots of good restaurants. The breakfast menu at Sugar & Spice is so many and delicious with attentive waiters/waitresses--one of them is RISQI who served me diligently during my 5 days stay. I'll be staying again at this hotel.

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

Haliza

Nice hotel to stay in.

Business_and_leisure Family

10/10

Exceptional

15 Sep 2023

Caei

Friendly service from the staff.

Leisure Self

10/10

Exceptional

29 Mar 2023

Winli

Great hotel with good service and connected to a shopping mall, very convenient and have a lot of dining options. The staff were all friendly and accommodating our request for connecting room.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2022

anthony

The most important part of the reason my wife and I will return is because of the absolute professional services this hotel provided.

Leisure Partner

10/10

Exceptional

01 Mar 2022

Tomoyuki

Nice

The facility looked quite new, and the ambience very good.
It was pity the bar lounge and Shio Japanese restaurant was closed.

Self

10/10

Exceptional

12 Jan 2022

Abdulazeiz

Lots you can do in the Pondok Indah malls around the hotel, everything you need is there!

Business_and_leisure

10/10

Exceptional

03 Jan 2022

Dolly

Nice Hotel

Clean room 5 starts, High Tech, Comfort, Luxury, connected to the Mall.

Business Family

10/10

Exceptional

15 Aug 2021

Muslim

This is the 4th times i stay here with my family, this hotel is good for family, the breakfast buffet is good and all staff are so friendly and helpfull, i really satisfied

Friends_and_family Family

10/10

Exceptional

05 Jun 2021

Verified traveler

Definitely Above and Beyond Service

A round of applause for Intercontinental Pondok Indah team for the Superb services !! I booked connected rooms for a two-nights stay for the occasion of my Grandmother's birthday so she can enjoy staycation on weekdays with my niece. Mr Fitri Zuharmi helped us and coordinate with Chefs and GRO Team to provide special room decoration along with two delicious birthday cakes for both my Grandma and my sister. We are truly amazed by the excellent services throughout our stay there because the staffs are really helpful and genuinely considerate towards guests. Special mention to Mr Janwar from Sugar & Spice Restaurant for the delicious food recommendation (Savory Crepes and Specialty Coffee are MUST-TRY breakfast items) and Ms Tia from the Inaria Spa. I will definitely recommend this magnificent establishment to friends and families.

Friends_and_family Family

10/10

Exceptional

18 Oct 2020

Stephen

Room service

Amazing service and attention to detail in room service food preparation.

Friends_and_family Family

10/10

Exceptional

20 Sep 2020

Verified traveler

The staff is very attentive to details and friendly.

Business_and_leisure

10/10

Exceptional

26 Apr 2020

Achmad

It’s nice hotel in a good location...room so clean and comfort

Business

10/10

Exceptional

12 Mar 2020

Doris

Great new place in jakarta

Beautiful hotel, super convenient, five star service.

Business

10/10

Exceptional

27 Feb 2020

Eric

Beautiful hotel with great customer service, big pool and great breakfast food. The location is right on the PI Mall, very convenient. I would rate this hotel between the Four Seasons and the Ritz Carlton, with FS being #1.

Leisure Family

10/10

Exceptional

03 Feb 2020

Bruce

Everything was as good or better than expected. Staff was among the most accommodating as I have come to expect.

Friends_and_family Partner

8/10

Excellent

01 Feb 2020

Verified traveler

This a new hotel attached to the mall. Very nice and convenient. The staff are very professional and friendly.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2020

Verified traveler

Awesome hotel

Intercontinental Pondok Indah is awesome. Great staffs who are professionals and hotel is nicely located next to mall. Will definitely go back if I ever travel to jakarta again.

Self

10/10

Exceptional

28 Dec 2019

ISMA

Excellent hotel. I regretted that we moved out from the hotel after the 5th night. Should have continue our stay at this hotel throughout our vaction in Jakarta. Rooms were great love the spacious space. Excellent amenities. Our rooms were just excellent. Love the 60 inches tv with great programs especially the movies. Nothing can beat this tv..i felt the 32inches tv on the hotel i am ataying now is too small and is not enjoyable and fun anymore. Intercontinental offers Great in room dining service with excellent foods. Love the hotel scents lovely. Adequate mini bar and the hotel provided us with extra complimentary bottle water daily. House keeping were at their best. 5 star service. Excellent hotel pools located at 8th floor. Hotel security is great. We happened to experience 'fire drill' on our 4th day stayed at the hotel. Intercontinental hotel is attached to Pondok Indah Mall 2. Branded goods and chain retail outlets like Zara MANGO Marks and Spencers Guess to name few are located inside this Mall. Starbucks & Coffee bean and Tealeaf as well. Enough said. Excellent Hotel, Excellent Room, Excellent Staffs Excellent Locaton 5 Stars.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2019

Verified traveler

Very clean and comfortable room. Hotel staff is very pleasant and helpful. Hotel is adjacent to the big Pondok Indah Mall where you could virtually have everything.

Leisure Family

10/10

Exceptional

14 Nov 2019

Phil

Very conveniently located next to the shopping mall. Comfortable hotel. Gym is good.

Business Self

8/10

Excellent

11 Nov 2019

Verified traveler

Great location. In Jakarta, you need to choose locations related to morning and evening traffic direction. This location suits me well because of my daily traveling direction opposite the traffic jam.

Business Self

10/10

Exceptional

19 Sep 2019

Verified traveler

Security is good. Hotel is beautiful & staff very friendly.
Location is not the best

Friends_and_family Family

10/10

Exceptional

18 Sep 2019

Verified traveler

Great Location

Amazing location for the short business trip. Friendly and warm customer service experience.

10/10

Exceptional

31 Aug 2019

Deborah Brand

Never disappointed

I try to stay here whenever I go to Jakarta for work. Room is beyond comfortable, restaurant is great, and if you need something the mall attached is convenient too.

10/10

Exceptional

12 Aug 2019

Verified traveler

Clean, safe, good location, very friendly and professional staff.

Friends_and_family Family

10/10

Exceptional

12 Aug 2019

ARMANDO

The hotel service is beyond my expectation. Well

The hotel service staff has the most genuine smile and good character I have experienced compared to other comparable hotel in jakarta.

Thanks to Eva in the front desk, for her very helpful information upon my arrival.

I would definitely come again!

10/10

Exceptional

09 Aug 2019

Nichole

Excellent

Excellent service, will definitely stay again next time.

10/10

Exceptional

03 Aug 2019

Verified traveler

Consistently good

Consistently good hotel w wonderful staff and convenient location to PIM. Always come back when I go to Jakarta for business

10/10

Exceptional

28 Jul 2019

Sangwook

Great choice for stay

One of the best stays in Jakarta. Clean rooms and kind staff. I also liked breakfast so much. It is connected to Pondok Indah shopping mall which is a plus for me. I stayed here for business but there was a bit of diatance to get to clients. Maybe not a business area? I am not sure and it wasn't a serious issue at all to me

10/10

Exceptional

06 Jul 2019

Martin

The service was superb, breakfast buffet was very good, and the location is excellent with access to all the restaurants at Pondok Indah Mall.

Friends_and_family Family

10/10

Exceptional

03 Jul 2019

Joy

Amazing stay

Amazing and would certainly return special mention to the ladies in the Lounge they were extremely helpful

Family

10/10

Exceptional

21 Jun 2019

Joy

Great hotel

Fantastic stay staff were so helpful

Family

10/10

Exceptional

10 Jun 2019

MOHAMMED

One of the best hotel i ever been so clean very friendly staffs especially the manager the hotel is connecting to the mall really can’t describe the beauty of this hotel just small thing the wifi is not very good

Partner

10/10

Exceptional

28 Apr 2019

Mai

excellent hotel

amazing hotel centrally located

Family

10/10

Exceptional

16 Apr 2019

JimMinhas

I stayed here for a week and loved so many things about the hotel.

The location is incredibly convenient. It is a half hour taxi ride from airport, connected to two major malls (with vast shopping and eating choices), and a short cab ride away to Central and waterfront.

The staff and concierage were incredibly helpful and pleasant. Everyone addresses you with a smile and asks if they can help you in some way. The concierage helped me set up my own unique motorcycle tour. This was not one of their options but they helped me anyways.

I worked our most days I stayed at hotel. The gym facility is awesome, and comparable to most independent gyms. I did not use the pool but did see it and it too looks amazing.

I would recommend the buffet breakfast as it is fresh with a lot of variety.

I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

29 Mar 2019

Malgorzata

Excellent service, great breakfast buffet, spacious rooms. Will stay again!

Leisure Family_with_children

10/10

Exceptional

26 Mar 2019

Melati

The newest hotel in jakarta, the design is different from others, so modern and fresh, the color is attractive, the artistic appearance. And also comfortable bed & bathroom. Breakfast buffet is very varied and delicious. And there are indoor and outdoor playgrounds, my daughter was very happy. The swimming pool is pretty good but the wind is very strong, but didnt reduce our intention to jump into the pool hahaha

Leisure Family_with_children

10/10

Exceptional

20 Feb 2019

Verified traveler

Great new hotel in Jakarta

Beautiful new hotel. The buffet is great with a lot of choices, and the service is impeccable. We went for a couples getaway. The hotel is geared more towards high end business travellers, but the spa and the restaurant made it comfortable for us. Highly recommended.

Partner

10/10

Exceptional

13 Feb 2019

Michael

EXCELLENT STAY TOP NOTCH EVERYTHING.

The stay was very good, everything top notch. One negative comment is that I was surprised to find bathroom amenities NOT registered with BPOM.

8/10

Excellent

02 Mar 2026

Jongha

아침식사가 현지식 위주라서 먹을게 없음.
특히 샐러드바가 부실함

Business

10/10

Exceptional

19 Jan 2026

JeongMin

너무 세심한 배려와 서비스가 인상적이었습니다.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Martin

Le menu etait tres bien on a adoré le plats indiens. Malheureusement notre porte de salle de bain etait casser et ne pouvait pas etre fermer facilement. De plus, il y avait plusieurs occasions où on nous a pas repondu au telephone par example pour recuperer notre linge salle et ppur prendre les valises.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Byoung Ho

아침식사가 메뉴가 단순하고 다른5성급호텔에 비해 질이 많이 떨어집니다.
헬스장의 운동기구도 종류나 숫자도 너무작습니다.

Business

10/10

Exceptional

23 Nov 2025

Peter

Best service ever from beginning to end! Very warm welcome and friendly service during check in as well as during the entire stay. Everything was excellent from the beautiful, clean room to the popular and generous breakfast buffet. Highly recommended!

Business Friends