Name: Mountain View Resort and Suites Fairmont Hot Spr
Address: 5052 Riverview Rd, Fairmont Hot Springs, V0B 1L1, CA

10/10

Exceptional

23 Jul 2026

Matthew

Was awesome

10/10

Exceptional

21 Jul 2026

Peter

Awesome place to stay for a few days especially with kids. Had the 2 bedroom suite that was very spacious. Although showing its age a little, it made up for it with the pool and slide. Kitchen had everything we needed. The restaurant could use some signage to help guide the flow but food was great. Parking was easy and abundant. All the staff were outstanding and more than helpful for anything we needed.

Family_with_children

6/10

Pleasant

20 Jul 2026

Corey

Pro: Staff is friendly and helpful, location it great, price is fair, pool is the reason we chose the place, and attached burger place is excellent.

Con: Interior run down. Cracks in wall, bathroom lock not work, some closet doors hard to open, bed pillows are not really bed pillows, pipes yell like a jackhammer when you turn on hot water, and walls have zero sound insulation.

Other: plenty of parking though parking stalls are tight.

Family_with_children

10/10

Exceptional

20 Jul 2026

Graham

Great water park for families

Family_with_children

8/10

Excellent

20 Jul 2026

Stephen

Easy check-in, decent room (King Suite), and the amenities were good. Parking is scarce after 9pm.

6/10

Pleasant

19 Jul 2026

Heather

Pool, Waterpark and Staff are wonderful. Rooms need some love as they are from when these buildings were a timeshare property. Pullout mattress is that old, torn and needs replaced. Holes in bottom bedroom door and plumbing taps are very wobbly that feel they will break off. Especially the shower.
Hopefully improvements get completed so guests will return.

Family_with_children

4/10

Poor

19 Jul 2026

Dena

Didn’t like our suite at all. Dated. Not the cleanest. Uncomfortable bed and pillows. There was a jacuzzi tub that didn’t work so it was only to be used as a shower. There was a sign telling us . Another sign in the kitchen saying to do all the dishes before you leave so you won’t be charged an additional $50. They did have our room ready by 3 so we didn’t have to wait until 4 pm to check in. The pool was nice for all the kids in the resort. It had a spray park and slides (only one of them was running water). We would sit at the patio adjoining the pool for a couple drinks at the end of the day. It was like a diner with bar and grill for hamburgers and such. People could also watch the soccer in there. Unfortunately there was a guest who was super drunk on the patio … swearing, yelling profanities and being extremely vulgar in front of children . The bartenders response after multiple complaints was to move him inside the bar area ( where kids and families were eating in) and continue serving him strong drinks when he was already highly intoxicated…instead of cutting him off and asking him to leave. The things he was saying and the way he was acting he should have been asked to leave the resort entirely. It was completely disgusting and I felt very bad for the families with children who were exposed to this individual. This isn’t something that should be allowed at a mostly family condo. The resort needs to do better in this regard for people’s safety… could have escalated.

Partner

6/10

Pleasant

18 Jul 2026

Amber

Location was nice and price was reasonable but the hotel is older, run down and dated. Molding was missing in our bathroom room, shower was freezing cold and the patio was dirty. The room was very spacious and nice though. The kids loved the pool and it was nice have restaurant right there that was fairly decent to eat at.

Family_with_children

10/10

Exceptional

18 Jul 2026

Sanjay

Clean property, good amenities, waterpark is great for kids. Building is old, golf course view is nice from balcony

4/10

Poor

18 Jul 2026

Carea

Property was in an okay location, nice neighborhood. Outside looked okay, definitely a family location, great for kids with pool, waterslide, and bbq hut for self serve bbq’ing.
Entering building (property has “blocks” of units), the entrance to our unit was a bit of a maze with old furniture I would not want to sit in - pretty much non functional area.
The actual room we had was out dated (late 1990-early 2000), window blinds did not work nor provide privacy to outside. We were on ground floor, so this was a concern of mine. Window mounted ac was ok. Carpet was in need of replacement. No tv in master bed room, which really was frustrating as there was no way to relax in bed and watch a movie. I didn’t want to sit on the furniture with using one of the scarce towels we had a protective liner.
NO HOT WATER - major issue! DISHONEST STAFF - not good. When we called about the water (3 times) we got 3 different stories. After a long day, could not shower until the next morning. In the morning water pressure was minimal.
Overall, the property has potential - but I would not recommend this place nor will we go there again.
Finally, on the commercial side: price was crazy high for what we got (high price and low value). We are told deposit can take up to 3 business days to be refunded - which I feel is wrong - it should be immediate after check out and room inspection.

10/10

Exceptional

18 Jul 2026

Mariia

Thank you very much! We had a wonderful time! The rooms are clean, the pool is excellent and the staff is very helpful.
Thank you

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Eileen

Clean room great staff balcony was lovely parking a bit confused but figured it out. Only wish there had been a elevator or i would have taken a lower room i have mobilty issues. The internet was terrible also sutting off and the whirl tub in didn't work. Loved the laundry would have been nice to tell customers. Very nice staff

Partner

6/10

Pleasant

17 Jul 2026

Nola

The suite we had was spacious. However it could use a deep clean for the things you use but never get cleaned. Like the bathroom door, the sides of the tables and chairs. Actually, the kitchen floor was dirty and sticky.
We had to ask for clean tea tea cloths and dish cloths. The front desk had none and said they would deliver but they never did. There was no room service to clean or refresh towels at all. We never had anyone knock on the door at all.
We stayed 4 nights. Huge expense. Probably the worst place I ever stayed at for cleanliness and service

10/10

Exceptional

17 Jul 2026

Wendy

We were greeted by very friendly staff getting us checked in and parked. The room was very clean and it was great to have a private balcony to enjoy the mornings. It was a great experience and is certain to be on our return list.

Family_with_children

8/10

Excellent

16 Jul 2026

Jayne

Fantastic pool complex slide was great fun
Dated suites but met our needs

Family

10/10

Exceptional

16 Jul 2026

Amanda

Loved the views, balcony, pool

6/10

Pleasant

14 Jul 2026

ROHAN

Closet door was broken, wifi did not work properly, old property that needs renovation. But great view.

Family_with_children

6/10

Pleasant

13 Jul 2026

Brooke

Everything was great, the pool and slide were super fun for the weekend with our kiddos and the food at the cafeteria and the drinks at the bar were great. Room was very outdated, and there was no safe for valuables. I would say the price for the room per night was quite high for the state of the place as a whole. But the location and the pool/slide made the trip fun at least. :)

Family_with_children

4/10

Poor

13 Jul 2026

Wendy

Made to feel like I was inconveniencing front desk when I checked in. One was busy so when I said hi I was pushed off. Got to room and it was extremely hot. When running only a window air conditioner after an extremely hot day - the last thing a person wants to do after travelling all day with kids is wait 8+ hours for the room to cool down enough for everyone to relax and sleep. Tried to give the kids a cool bath to help - bathtub was dirty .. had to clean and rinse that first .. and then there were only two towels in the bathroom for a check in of 4 people.
Called to say the bedroom ceiling fan wasn’t working (only spinning very slow) .. maintenance wasn’t on until the next day. No offer of solutions when called front desk.
Room was large but so dirty. Countertops lifting. Cobwebs in light fixtures. Bathtub was unusable until we cleaned ourselves.
Too bad for us. We were excited and thinking about spending more days of our trip here but we’ll be moving along.

Family_with_children

8/10

Excellent

12 Jul 2026

Jennifer

Room was clean but in need of repair to bathroom fixtures and door. Very limited kitchen utensils and very noisy from floor above (not well insulated).

Partner

10/10

Exceptional

12 Jul 2026

DIANE MAE

Very nice place and friendly staff, clean rooms and well maintained facilty

10/10

Exceptional

12 Jul 2026

amanda

Friendly and accommodating staff, pool was well maintained.

Family_with_children

2/10

Poor

11 Jul 2026

Pauline Nicole

The toilet ran all night and it sounded like a herd of elephants were above my room. Jetted tub was not operational and photos online must have been taken 10+ years ago. Listing was deceiving.

Friends

10/10

Exceptional

11 Jul 2026

Justin

The property has amazing views, and the staff is great. Great place for kids as well as adults!

Partner

4/10

Poor

10 Jul 2026

michelle

The room is large, we were happy about the full-size kitchen, however, the bed and pillows were horrible, we did not sleep. My husband ended up trying to sleep on the couch instead. The carpets need to be cleaned. Major stains everywhere. Mold under the bathroom sink.

Partner

10/10

Exceptional

10 Jul 2026

Juliette

We rented a villa for one night. It was amazingly large, convenient, clean and accessible to all we needed. Enjoyed our stay very, very much and would certainly have that spot on our radar for another trip to BC! The staff were exceptional!

Partner

2/10

Poor

10 Jul 2026

Laurie

Check in was 4 pm and we had to wait over an hour to get a room. Furniture and cabinets were banged up and 1 window was smashed. I had requested a pet room on the ground floor and a handicapped room and we ended up on the second floor with no elevator. The stairs outside are crumbling and there isn't much handicapped parking. There were no dish rags but a sign posted said there was an extra $50 charge if the dishes weren't done. There was no maid service unless you requested towels etc in the morning. They complained when we called for stuff in the afternoon after we had used towels, toilet paper etc. Never staying there again!

Pet

6/10

Pleasant

10 Jul 2026

Chad

The fold out couch is broken and very uncomfortable, the blinds are missing slats and let light in every room and the handles on both doors leading out to the patio are broken. On the up side the appliances all work very well and the room was very clean.

Family_with_children

10/10

Exceptional

09 Jul 2026

Richel

Excellent

Family_with_children

10/10

Exceptional

09 Jul 2026

Jeffrey

Rooms were clean and spacious. Staff was very friendly and helpful

Family_with_children

4/10

Poor

08 Jul 2026

Laura

The pull out couch bed is terrible. They should not advertise that it is a functional bed.

Family

8/10

Excellent

08 Jul 2026

Nicole

Pool was great, the water temp was perfect. The kids spent hours in there. Air conditioning was good, many properties in the area don't have ac. Location was..... Well, Fairmont. Beautiful area with hardly any amenities. You have to go to invemere which is 20 mins away for anything. There is a local store and 2 restaurants in Fairmont. Dish washer was broken. Otherwise we enjoyed our stay. The pool totally made it worth it. It was nice and quiet out there, not too touristy. Room was clean.

Family_with_children

4/10

Poor

06 Jul 2026

Adam

The one staff member doesn’t know how to talk to to customers, our room and puke in , the beds are basically cardboard and the pullout bed should basically go to the trash

Family_with_children

10/10

Exceptional

06 Jul 2026

Aaron

Fly-In Surprise!! My family and I were flying back to Northern Canada and diverted in Fairmont unexpectedly because of weather. We booked Mountain View Resort from the airfield without any knowledge of the place. We were immediately surprised with in surpassed customer service and attention that included transportation and a warm welcoming check in. Facilities exceeded all of our expectations with large and comfortable pet friendly suites, and for my daughters a resort water park and restaurant. Relaxing by the pool with a local micro brew while I watched my kids play from shaded comfort was exactly what the doctor ordered after a hard day of flying in deteriorating weather!! Thx to the friendly staff who were nothing short of 7 star exceptional!

Friends_and_family Family

4/10

Poor

05 Jul 2026

Adam

Water park was fine. Rooms are very dated, cleanliness poor, broken components and lots of wear and tear. Pull out couch was more springs than mattress and the room had a bad smell. Staff friendly.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

david

I had to check out 1 day early because of sickness, hotel reused to reimburse me for room charge. we also forgot 2 jackets in room, hotel refused to send them to us even when I told them I would pay to have them delivered. we ended up driving back to hotel the next week to get them 4 hours both ways. this was not a cheep place to stay over 300.00 per night. In my 78 years this was the worst customer service at a hotel I EVER HAD.

Partner

8/10

Excellent

03 Jul 2026

kathleen

We were very impressed with the size of the room. It was very very nice. The negatives were it could be cleaner. The ceiling fan was dirty. The windowsills were not clean. The fridge had a lot of ice buildup in it and it caused a lot of our food to freeze so we lost some of our produce. The outdoor waterpark and pools were very nice and overall I would give this an eight out of 10.

Friends

6/10

Pleasant

03 Jul 2026

Kate

While this hotel is in need of some TLC and there were issues with our room. The staff were very helpful and friendly. My concerns were taken care of right away.

The kids loved the pool. It big lots of room to hang out.

For the price it’s a great value!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Tariq

Staff is great always helpfull, Mayur was a great help definitely will visit again

10/10

Exceptional

02 Jul 2026

Mindy

Clean room, large living space. Jet tub did not work.

Self

10/10

Exceptional

30 Jun 2026

Joanne

The pool and water slide were heated and the staff were so helpful

Family_with_children

6/10

Pleasant

28 Jun 2026

Jennifer

Our stay was good overall, and the room was a great size for traveling with a pre-teen and a baby. Unfortunately, the carpet in our room was absolutely disgusting, and the pull-out couch bed was unusable due to its condition. Our son ended up having to sleep directly on the couch instead, which was very disappointing.

The hotel also requires guests to wash all of the dishes or face a $50 charge, which is completely reasonable. However, the hotel should also be checking the dishes before new guests arrive. Every dish and utensil we used had to be rewashed because they were visibly dirty.

That said, the pool and sauna definitely helped make up for those issues and were the highlight of our stay.

Family_with_children

10/10

Exceptional

28 Jun 2026

hamed

Everything was perfect

Family_with_children

10/10

Exceptional

27 Jun 2026

Raisul

It was a good stay

Partner

10/10

Exceptional

26 Jun 2026

Costica

We enjoyed everything! It’s been few years since we started booking vacation at the same location and never been disappointed. We will continue to do so, health permitting.

Partner

8/10

Excellent

24 Jun 2026

Gerald

Very convenient and reasonable priced

Partner

10/10

Exceptional

22 Jun 2026

Rhonda

The pool was excellent and the waterslides kids loved it and having the restaurant right there was very convenient as well

Family_with_children

6/10

Pleasant

22 Jun 2026

Mandana

Not well organized

8/10

Excellent

22 Jun 2026

Marjoan

Amazing place for the kids.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Tasha

Great affordable stay, resort is a bit dated, could use some updating but overall just what we needed.

Partner

10/10

Exceptional

21 Jun 2026

Brian

Very clean and comfortable!

Partner

8/10

Excellent

19 Jun 2026

Sharon

The swimming pool and splash pad area is very large and well maintained. The suite was well stocked and very clean. The bed was very comfortable. The only bad thing was the tub was very slippery and there wasn’t an anti slip mat to put down. It is definitely a great place for families.

Partner

8/10

Excellent

16 Jun 2026

Larry

it was a nice place with lots of room. one window was broken and the A/C unit was old and didn't cool the place off much. The deck and view onto the golf course was vary nice. We would stay again.

Partner

10/10

Exceptional

16 Jun 2026

Jennifer

We did a last minute stay after a soccer tournament and we are all glad we chose to stay here. Having a pool day after a few days in the heat was wonderful. The comfort food was delicious and the staff were all friendly and helpful. The room had everything we needed. The beds were ok for comfort. Bring your own pillows.We will definitely be back.

Family_with_children

8/10

Excellent

15 Jun 2026

Jayme

Staff was great, room/building is a bit outdated but everything was clean. Great location. This place was a great value for the money, and would be great for young families. We used the pool and hot tub but would have liked if it was open a bit later. Only issue was the A/C in the room was very small and did not keep the bedroom cool at all (and it was only ~23C out). And the mattress was a 4/10 for comfort.

Partner

10/10

Exceptional

14 Jun 2026

Paige

Booked 2 days prior to arrival on a spur of the moment get away we brought our two dogs. They are more of a condo set up so was helpful to make breakfast in the room and have access to microwave full fridge and stove. We have previously stayed 2 years ago with our 4 kids and the suites are big. We brought a blow up bed for the youngest 2 and the oldest 2 slept on the pull out sofa the waterpark was great and the staff were friendly and helpful both times. Definitely our go to place to stay when headed to radium/fairmont

Partner

4/10

Poor

14 Jun 2026

Sharon

Very very dated and uncomfortable furniture. This place needs a huge overhaul. Sticky floors. Couldn't remove shoes.

Partner

8/10

Excellent

14 Jun 2026

Francesca

Hotel has amazing amenities. The hotel is nice and well maintained but you can see the age. Service is very poor, they contradict each other and when they talk to customers their tone is rude and condescending

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Yuliia

I like this place))

Family_with_children

6/10

Pleasant

13 Jun 2026

don

Hot tub was not working. And steam room was not working

Friends

10/10

Exceptional

13 Jun 2026

Joan Elaine

Although this place is starting to show a bit of wear and tear, it is only cosmetic. It is still a lovely, quiet and spacious place to stay, and the scenery is fantastic.
The staff is extremely helpful. This is the second time that we have stayed here and will probably not be the last.
Thank you for making our stay amazing.

Partner

10/10

Exceptional

12 Jun 2026

DEBBIE

Our only complaint was the lack of soundproofing between rooms. We felt as though we were sharing the room with the lively children next door. The lack of soundproofing was unbelievable. Otherwise this was a great hotel with excellent facilities and helpful staff. We would stay again but request a quiet room.

Partner

8/10

Excellent

12 Jun 2026

John

We're just traveling through only when we stopped for one night. The room was very comfortable and the amenities.Look like they were in good shape. Next time , we'll spend a couple of days to enjoy the amenities.

Family

6/10

Pleasant

11 Jun 2026

Connelia

This property is more like an old condo than a hotel. The room was clean and a good size. Great accommodations for a family with a living room and kitchen. Walls are paper thin and other people staying don't seem to understand this is a hotel. There was loads of yelling at kids up until 11 pm at night. We had an early start and went to bed early but could not sleep.

I wouldn't recommend this hotel for a couple trying to have a romantic stay. More for families.

Partner

6/10

Pleasant

08 Jun 2026

Robert

The staff was amazing the restaurant was great. However the rooms are old and outdated and the mattresses are old and u comfortable. With some TLC and updating this place would be as amazing as the staff is.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Philip

Beautiful views, and the suite was very comfortable

Self

8/10

Excellent

06 Jun 2026

Dan

Overall pretty excellent stay. The only reason I didn't give it five stars is because there are no blackout curtains in the rooms so it's hard for kids/adults to go to sleep before sunset. There were also quite a few hastily made repairs in our room which were quite obvious and made the room look a little shabby.

The best part of this stay was the pool/water slide as we all had a lot of fun using that amenity! There is a restaurant on site but we didn't use it because the menu was very limited so not sure if it was good or not.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Jennifer

.

Partner

8/10

Excellent

02 Jun 2026

Herbert

Well maintained despite the age of the hotel. Only issue is no aircon in the bedroom. Only in the living room.

10/10

Exceptional

01 Jun 2026

Elena

We stayed for 3 nights at the hotel. Booked it for the pool and water slide. Kids loved the pool and all the water play.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Shawn

Fantastic property would definitely recommend this place

Family

8/10

Excellent

29 May 2026

Marlene

We found the property somewhat dated. Including the furnishings. The only window that could be opened in the front room. Had a broken handle, and looked to be seized partly open.

Partner

6/10

Pleasant

28 May 2026

Robert

Check in staff very helpful but the bar was closed because nobody was authorised to sell beer. I don't imagine that the kitchen was working either.

Self

10/10

Exceptional

27 May 2026

Darcy

Absolutely the most affordable relaxing property the staff and suite were fantastic I could not get over the size and furnishings in the suite the bedroom overlooks the golf course with a nice balcony access!

Partner

10/10

Exceptional

26 May 2026

Mikaela

The kids really enjoyed the pool, and the staff were very accommodating. We had a wonderful stay and will definitely plan to come back here again.

Family_with_children

10/10

Exceptional

21 May 2026

Aman

Very friendly staff and nice hot tub

Family_with_children

8/10

Excellent

20 May 2026

Susan

The setting is beautiful. The buildings are older but maintained. The manager was kind and allowed us use of the hot tub after regular hours.

Partner

8/10

Excellent

19 May 2026

Boyd

No amenities , room was large and comfortable. suite needed an update , door handles were broken and blinds were destroyed. otherwise the view was nice

Partner

10/10

Exceptional

19 May 2026

Ena Vittoria

Great staff

Friends_and_family Family

10/10

Exceptional

18 May 2026

Superpreet

Great location and views

Family_with_children

10/10

Exceptional

17 May 2026

Komal

Amazing, clean and nice pool

Friends

8/10

Excellent

17 May 2026

Clifford

Place was nice, staff were over the top, hot tub was good

Partner

10/10

Exceptional

17 May 2026

Martin

Great service. Nice quaint spot but dated.

Family_with_children

10/10

Exceptional

15 May 2026

Duane

yes all very good

Family

8/10

Excellent

14 May 2026

Jeffrey

Nothing was open to early in the year. Could t get dinner at the clubhouse. The course was in good shape and plenty of people playing.

10/10

Exceptional

13 May 2026

Carol

Check in was great. Suite was clean and comfortable. Views were great. Had everything we needed.

Partner

8/10

Excellent

10 May 2026

James

Great location. Great water park for kids. The units are a bit dated. Mismatched kitchen cups and some utensils. Floors were a bit dirty. Noticed the cleaners using the same vacuum on the patios as inside the units. Some light bulbs burnt out and cabinet handles broken. Toilet water hose inside the fill tank came off and had to repair it myself. I would stay here again mostly because of the area. Overall, the place just needs a little bit of love.

Friends_and_family Family

8/10

Excellent

10 May 2026

Valerie

Accommodations comfortable and beautiful view

Family_with_children

10/10

Exceptional

10 May 2026

Trevor

Staff was very friendly both last night and this morning.
The room is getting a bit dated but very clean.
The bed is worn and not very comfortable.
Don’t forget to wash your dishes or you will be charged $50.

Partner

8/10

Excellent

08 May 2026

Karen

Could have stayed a few days longer.

Partner

6/10

Pleasant

03 May 2026

Manoucher (David)

Na

Partner

10/10

Exceptional

01 May 2026

Glen

Great stay

Self

10/10

Exceptional

22 Apr 2026

Esad

nice clean quiet place appliances all in working order lots of parking space

Partner

8/10

Excellent

18 Apr 2026

mark

Check in is at building 80 by the pool ground floor by the water park. Check in was easy , our room was clean and overlooked the 10th hole of the Fairmont Riverside course. This facility used to be a timeshare that they now rent out so there is a Mix of renters and property “hotel” guests. Parking at building 60 was available close to our entrance when needed.

Partner

10/10

Exceptional

15 Apr 2026

Olga

Very good!

Family

10/10

Exceptional

14 Apr 2026

wayne r

Exactly as advertised

8/10

Excellent

13 Apr 2026

Jackie

It is a lovely spot
We went in off season but the hot tub was open. The staff were very friendly and accommodating. The kitchen did not have enough supplies, no bowls or serving dishes. The furniture is very dated and the fireplace was broken but the staff did there best to fix it. Also, if you have any type of sleeping device that needs power, bring an extention cord as there are no outlets around the bed. However, the staff did find me one to use.We stayed in the family room on the ground floor. Beautiful.view of the mountains and golf, lots of mother nature and easy drive to hot springs and town. We had no issues with parking.

Family

10/10

Exceptional

12 Apr 2026

Dwayne

The rooms are clean and well supplied with full kitchens, but the decor and bathrooms are something out of the 80s- very dated and not fully functional bathroom amenities.

Partner

10/10

Exceptional

12 Apr 2026

Ron

Very clean and comfortable!

Partner

4/10

Poor

08 Apr 2026

Susan

Run down room. Old hotel needing an upgrade. Maintenance came to fix a leaking, running toilet and said it was fixed but leaked all night after flushing. Sheets were old and rough. We left the 2nd booked night and could not get our money back from the hotel or Expedia due to their policies.

Partner