Name: Quality Inn Kilmarnock
Address: 599 N Main Street, Kilmarnock, 22482, US

6/10

Pleasant

02 Aug 2026

THEODORE

X.

10/10

Exceptional

31 Jul 2026

Gerson

Clean room

6/10

Pleasant

24 Jul 2026

Christopher

The room was clean and everything worked. The staff was friendly. Room stay included breakfast. It was typical hotel fare but with longer hours than usual which was convenient. The hallway carpets were filthy and never vacuumed during our 6 day stay. Same with the stairs. Had a washer and dryer which is atypical except at long-stay facilities but the dryer was broken.

8/10

Excellent

23 Jul 2026

Terri

Rooms were clean, staff was super nice, ample parking, ac worked great. Thin walls so you can hear your neighbors was the only downside.

10/10

Exceptional

21 Jul 2026

Malcolm

Good job

Family_with_children

8/10

Excellent

19 Jul 2026

Dana

Our baseball team stayed for 6 nights taking up 6 different rooms. Each person I needed help from was wonderful from the front desk staff to the housekeeping department to the staff working the breakfast each morning. Everyone was friendly, personable, and welcoming. We enjoyed the breakfast each morning, the pool some evenings, the handiness of the ice machine and laundry on site, and the proximity of the hotel to Walmart and plenty of restaurants.

Family_with_children

6/10

Pleasant

17 Jul 2026

Kurt

Staff was extremely helpful

Self

8/10

Excellent

17 Jul 2026

Linda

Clean room, friendly staff

Partner

6/10

Pleasant

13 Jul 2026

Laura

Exercise room needs updating

Self

8/10

Excellent

12 Jul 2026

Kim

Staff was great! Facility looks like it could use an upgrade. Toilet sounded like it had a slow leak. AC was very noisy. Door going outside off dining room needed fixed as it banged every time someone came in or out. Overall it was a nice stay for the money. This is where many of the baseball players and families stayed for the tournament. I thought the staff went out of their way to accommodate everyone!

Family_with_children

6/10

Pleasant

11 Jul 2026

Richard

Parking, good and safe. Location to town and places to eat are good. Property is dated and needs updating. Price was little high. M

Self

8/10

Excellent

06 Jul 2026

Michelle

Front desk staff was great. Friendly, helpful, and efficient. Parking was easy. The room was clean and comfortable. Air conditioning worked great. Only drawback was the pool didnt appear to be maintained to the same standard.

Breakfast was much more than we expected. Bacon, eggs, waffles, a selection of cereals, yogurt, juices in addition to sweet rolls, coffee, tea and hot chocolate.

Partner

10/10

Exceptional

03 Jul 2026

Philip

clean room, parking.

Self

10/10

Exceptional

27 Jun 2026

Gloria

All good every body real nice. Manager excellent

Partner

8/10

Excellent

22 Jun 2026

Shanika

Our stay was ok, our room had damaged furniture and it was very noticeable

Friends_and_family Family

4/10

Poor

20 Jun 2026

Emily

The room had a smell that was the smell of covering up smoke. The hallways wreaked of smoke smell. The walls were SO thin and you could hear everything, especially on the first floor. We hardly slept at all. Pillows were lumpy and not comfortable.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Joseph

Very clean, helpful staff, outside needs some upgrades, location great

6/10

Pleasant

17 May 2026

James

Room wasn’t very clean, athletic room was unlocked with no cups, wipes or towels. Overall rather dirty

4/10

Poor

11 May 2026

Ryan

Our ac was broke I asked to have it looked at they didn’t fix it and offered zero refund

Friends_and_family Family

8/10

Excellent

01 May 2026

Christian

It was a quiet and clean place to sleep. That's the most important thing. The room was listed as a Double Queen, which was a surprise because when it was owned by Best Western this hotel didn't seem to have double queen rooms, just double Full rooms. So we go it since we had kids travelling with us. Nope, they're still just double full beds. That was flat out untrue.

Not a real big deal, just be honest.

Breakfast was great, the staff were very helpful, and the outside of the hotel was clean and nice. The floors in the halls and elevators are struggling, but, it's a high traffic area, so, that's to be expected I guess.

Nice to have a decent place to stay in town. We'd stay again.

Family_with_children

4/10

Poor

28 Apr 2026

Kevin

Yes

Partner

4/10

Poor

25 Apr 2026

Ilka

Our TV and phone were both out. No staff member was able to reset them. If we hadn't had a cell phone we would not have had any outside communication. Breakfast was only scrambled eggs, sausage gravy and biscuits no additional meats. Some Danish and a waffle maker but no batter.

Family

8/10

Excellent

23 Apr 2026

Dianne

Parking easy and convenient. Rooms were clean and comfortable, a/c worked well and stayed comfortable.

Family

10/10

Exceptional

17 Apr 2026

Sherlena

Everything and everyone was wonderful as always!!

Partner

8/10

Excellent

30 Mar 2026

Tabatha

The outside could be worked on a bit,but over all it was a comfortable stay,the bed was really comfortable and clean and whoever the housekeeper is who decorates the towels should get a raise that’s what sealed the deal for me it actually put a smile on my face when I saw it.

Family

6/10

Pleasant

29 Mar 2026

Tom

This is a very tired property in need of a complete redo. Staff is friendly. Room 219 over front foyer hears electric doors opening and closing. The entire floor shakes when walking upon it, such that the furniture rattles.

Self

2/10

Poor

23 Mar 2026

Clifford

First thing I noticed was a drop of dried blood on my bathroom counter. There were no hand or wash towels to clean it up, had to request them. Toilet handle was broke, shower curtain rod was falling off wall. Water was hot enough to scold an adult much less and young child. Each day I had to return to the front desk and get my room pass card reset because I couldn't get in. Bathtub and floor were very slippery with no grab bars in shower/tub.

Self

10/10

Exceptional

22 Mar 2026

Martha

overall we recommend staying here

Friends

2/10

Poor

06 Mar 2026

Rob

The hotel is very basic in

6/10

Pleasant

18 Feb 2026

Jeri

Front desk was not especially friendly. The first room the TV didn't work. They gave me another room, which had a window with the blackout curtain not working and it was next to the heat pumps and the light on all night, and the heat did not work. The toilet seemed clean but a little smelly.
The breakfast was as expected, lots of choices,clean and the staff there was very friendly.

4/10

Poor

21 Jan 2026

Michael

The room appeared as thought it hadn’t been cleaned. There was lots of hair on the bathroom floor and tub. The rest of the room looked generally run down and not maintained.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Ralph

Yes easy & secure

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Ronald

Clean room, staff very receptive.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Keyandrea

Cleanliness of the rooms and bathrooms

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Darry

Easy parking. Clean room.

Leisure Partner

4/10

Poor

07 Dec 2025

Christopher

It's the only hotel in town and the LLC that runs it must know that and don't do one thing to improve anything. WARNING: If they give you room 219 you're in a bit of trouble. It's literally right on top of the lobby and main entrance and the sliding door can be heard All. Night. Long. Every single time it opens, you can hear it. The hallway carpet throughout the place is stained which makes it look filthy. We actually had to grab a vacuum from a housekeeper and vacuum our room because we were stepping on things you couldn't really see in the room's carpet. The word \"suite\" is like a joke here. It just has a bigger fridge, which makes too much noise. All a suite gets you is that and another sink. Poor place is a bit of a dump. I hate to leave bad reviews but the owners and management should he ashamed. We were literally the first people to check in that day and they give us the worst suite they have? Ridiculous. The bed was comfortable but there was a stained pillowcase. Luckily they give you plenty of pillows. There was also a disturbing amount of other people's hairs in the bathroom and in towels. They may say they're sorry and apologetic but they clearly don't care after you checkout.
DO NOT let them give you room 219, if you're not completely hard of hearing. We complained early enough but they just claimed that the place was sold out, which probably wasn't true because the parking lot was not close to full and it was Thanksgiving weekend.
If you stay here, good luck.

Leisure Partner

2/10

Poor

25 Nov 2025

Carla

Coaches and bed bugs. No towels or washcloths at all in any of our 4 rooms. We were told multiple times they were in the dryer and would be brought up. Nothing ever was. Disgusting

Leisure

2/10

Poor

22 Nov 2025

Carroll

Girl at desk was nice. Room had fowl urine like odor in room, floors stained. The noise from other units was horrible could not sleep not that its the motels fault but the walls do not block any of it. parking lot had trash everywhere flower pots had trash in them. just was not impressed.

Friends_and_family Family

4/10

Poor

16 Nov 2025

Randolph

The toilet in my room stopped up. Instead of calling maintenance, the desk clerk lent me a plunger. When I checked out, she refused to give me a receipt for my credit card payment, saying that Expedia would do so.

Leisure Family

8/10

Excellent

13 Nov 2025

etta

Friendly staff, clean property

6/10

Pleasant

09 Nov 2025

Jeffrey

The tv remote was literally missing most of the buttons looked like a dog had chewed on it.
Thankfully we didn’t need it. There was some kind of party in the breakfast area on the last night of our stay, got quite loud for the majority of the evening. Didn’t know they rented out the breakfast area for private parties. The place was clean and comfortable. Breakfast was anything but a “full” breakfast. Would probably find other accommodations if we’re ever in the area again

Leisure Family

8/10

Excellent

08 Nov 2025

Lee

Toiletries like soap were marginal. Coffee maker in room was inoperable and front desk had no others to substitute. Breakfast was sparse and several items like toast and fruit were not available. Parking was convenient and front desk staff friendly and helpful.

Partner

10/10

Exceptional

07 Nov 2025

William

Large, clean room with a comfortable bed.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Stephen

Front desk staff were very helpful.
Noisy refrigerator in room.
Area around entrance could use some attention. Clean up cigarette butts. Pull weeds out of flower pots.

2/10

Poor

30 Oct 2025

Wilbert

This property was horrible. Upon check in the room that we had reservations for was dirty and not turned over from prior guest. They ended up not having any other double rooms available nor anyone to get that room straight. We ended up with 2 King rooms instead. The remote for TV was missing buttons was told that if it works thats the best they could offer. Had to go get towels and wash cloths from the front desk as well. The room had stains on the walls and floors. The had fruit flys flying around as well. I would never stay here again. My wife has pictures of everything.

Leisure Family

6/10

Pleasant

27 Oct 2025

Virginia

The half and half in the dining area had spoiled and curdled the coffee

Leisure Self

8/10

Excellent

19 Oct 2025

Victoria

Staff was attentive,

Business Self

2/10

Poor

17 Oct 2025

Mildred

We called to get directions to the best western since our GPS kept us going in circles. When we called we were told we had no reservations. So we had no choice but drive 1.6 hours back home. So I’d say it sucked.

Leisure Family

6/10

Pleasant

23 Sep 2025

Sandra

The property was as described. Clean and convenient. The front desk clerk was awful. Had the woman 1st in line to check in wait 5 minutes while she tended to the dryer. She never got off her cell phone on a personal call when checking either of us in. Later when i went to the front desk and asked for the filter needed for the in room coffee maker, she rudely said there were none and that i could get coffee from the lobby.

10/10

Exceptional

22 Sep 2025

LaTasha

Our stay was nice. Breakfast was nice.

Friends_and_family Family

4/10

Poor

16 Sep 2025

Dylan

Certainly not a clean property, but I’ve stayed in worse. I only stay here because it’s the only hotel in town.

Business

10/10

Exceptional

14 Sep 2025

Melvin

And all the hotels we’ve ever stayed in this bed was the most comfortable bed we’ve ever slept in even the bed at home is not comfortable. Room was very nice.

Leisure Family

2/10

Poor

07 Sep 2025

Craig

The TV didn’t work, the carpet was filthy, breakfast was not served until 8 o’clock, which is supposed to be at 6 o’clock. The coffee, terrible. The staff would not get off their cell phones to help you. The tub in the shower was very slippery and I would assume a lawsuit will follow soon when someone slips. Their water is very hard. They need a water softener. I could go on, but I will never stay at this hotel ever again.

Leisure Partner

4/10

Poor

06 Sep 2025

Marnia

DIRTY AND DISGUSTING

First arriving to the hotel, we were greeted with a toddler at the front desk sitting on the workers lap. We then had to pause our check in so she could take the baby outside for pickup. The elevator was dirty and had not cleaned. Upon entering the room, first glimpse it was okay. After opening the curtains, the window was dirty. Thought it was outside but no luck, it was the inside. Bathroom soap dish had scum from
Previous guest. No other rooms available. Thankfully we had Lysol wipes to disinfect areas of the room. Pools were never cleaned and had green stuff floating around although we was told of pool hours so it was in use. The next day, we requested clean towels. The cleaning lady told me all she had in her cart was the ones she used to clean the rooms. I requested fresh wash cloths and towels again. Never received them. At 10 pm upon returning to the hotel there was a sign at the door that said helping another customer. We waited. Finally, the lady that was outside smoking came in and asked could she help me. I asked for more towels. She asked where my old ones were. Told her in the room. Explained to her the request earlier. She went on and on about not having a lot of them. Finally, she goes to the back room and returns with two saying this is all she has. It’s three of us standing there (husband and child with me). Told me she would bring another up to room. This was the ONLY hotel within the town to stay except a motel which was probably better. NEVER AGAIN

Friends_and_family Family

2/10

Poor

03 Sep 2025

Robin

The continental breakfast was horrible. Everything was gone by 8:30am and never restocked and it was open till 9:30 am. Had loud noises till midnight in room beside us and in the hall.

Partner

8/10

Excellent

01 Sep 2025

David

Friendly staff clean rooms

Leisure Family

4/10

Poor

31 Aug 2025

Toni

The staff were friendly. The beds were lumpy. Two of our llittle bottles of shampoos and lotions were dirty. There were stains on some of the walls and the lamp shade. There were spider webs in the upper corner of the shower. One side of the shower rod was pulled away from the wall. Breakfast was till 9:30. There was nothing left at 9:00. No bread, no pancakes, no eggs or meats. We went to the front desk and asked but was told the chef had stepped out and what was there was it. The pancake mix had been out all week, the mix wasn't delivered. A pan of eggs was made 15 minutes before but they were all gone. She was willing to make more eggs but we declined.

Leisure Family

10/10

Exceptional

29 Aug 2025

Doris

Ok Hotel

It was not so good. There was a toilet plunger outside of my door.

Friends_and_family Friends

10/10

Exceptional

24 Aug 2025

Valentino

Good staff

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Alan

Good stay for the price.

4/10

Poor

14 Aug 2025

Bruce

The hotel was nice but the room had bedbugs my wife and I were bitten really bad

10/10

Exceptional

10 Aug 2025

Anthony

Professional staff

10/10

Exceptional

09 Aug 2025

Marvin

With the exception of the remote control chewed up but it was operable everything about check in was great !!!

2/10

Poor

09 Aug 2025

Jason

We checked in, went to take a shower, cold water. Switched rooms, took showers, went to turn ac. No ac/heat. Switched back to original room to avoid having to move 3 times.

Asked the next morning if I was out of line to ask for a discount. Front desk employee said no, let me call the manager. Denied my request.

Almost seemed as though the front desk people were all family and they were keeping an eye on things while some were babysitting kids behind the desk. Very strange snd disappointed in full price stay for rooms without basic amenities.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Evelyn

The property was clean, the staff friendly. Courtesy breakfast was tasty, but ran out of eggs around 9 am, when breakfast was served until 9:30. However, it was the weekend, so perhaps more people.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Anne

Five stars

It was a wonderful experience

Partner

6/10

Pleasant

22 Jul 2025

Thomas

No need to worry it was just fine.

The room was extremely clean, but it did smell like old smoke. The air conditioner dripped, so the carpet was wet under the unit, but the bed was super comfy and the bathroom was extra clean. The staff was great and very accommodating. I did not go down for the breakfast so I can’t remark on that. I would stay here again. Quite honestly, though, if you need to stay in Kilmarnock, you have no other choice. I would not be scared of this Best Western. It was fine.

Business

10/10

Exceptional

21 Jul 2025

Jacqueline

Clean room, comfy bed with lots of pillows. Breakfast was not so good. Waffle batter was to thin and would not cook right. Friendly staff.

Partner

4/10

Poor

21 Jul 2025

Darcy

Staff was super pleasant. Other than carpet, the room was clean enough. It ends there. Trash cans overflowing everywhere outside and all over the grounds. Pool was cloudy and near outdoor trash overflowing and smelling. Trash and socks stuck in the fence. Our room was at the end of the hallway where at least 20 bags of garbage were piled inside the side exit door. The hallway carpet was just gross. Grabbed anything that was sealed for breakfast but there were eggs and sausage available. I don't know how Best Western puts their name on this place but there really aren't many options in the area. Staying more than the 1 night we had planned would not have been an option!

Business_and_leisure Friends

2/10

Poor

21 Jul 2025

Beverly

This property is in need of major renovations. The fan didn't work in the bathroom of one of the rooms. The tv keep loosing connection. The breakfast qas awful. The waffle mix was too thin and stuck to the only iron working. The eggs were disgusting. I had a large bug in the bath tub. The public rest rooms were filthy and had no paper towels.

Leisure Family

8/10

Excellent

19 Jul 2025

Robert

Outside needs an upgrade. Signs need to be upgraded. Entry drive needs to be upgraded.
Staff were very friendly and helpful.
Breakfast was very good (except for the waffle makers)

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Jarmy

Y

6/10

Pleasant

14 Jul 2025

William

Trash piled up inside near exit. Food was gone for breakfast early

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Elizabeth

Clean

Leisure Family

8/10

Excellent

02 Jul 2025

Kathy

Breakfast was a joke. No waffle mix. They had waffle maker but no waffle mix. They ran out of milk and when asked for more milk they said there wasn't any. After a while one of the staff brought in another gallon of milk. No bread only small selection of sweet rolls. Bagels were available once in a while. I stayed 1 week so this was very upsetting. Direct TV tiled constantly and reception was often disrupted. No housekeeping except once a week. When I asked for something the staff acted as it if it was the most difficult request ever. Unfortunately there really isn't any other alternatives in this area. No blow dryers in the rooms. I was told they are constantly stolen so they don't provide them. They did find me one.

2/10

Poor

22 Jun 2025

Gabriella

Dirty room with stained walls. Tv didn’t work well. First, no remote in the room. Then we had to call and still the TV didn’t work toilets barely flushed. Shower was dirty. Breakfast area had no food. No pancakes no milk no napkins no knives no waffles , scrambled eggs mixed with water. I asked to speak to the manager twice was told the manager would come in the morning and they weren’t there. Terrible night.

Leisure

4/10

Poor

21 Jun 2025

Nancy

The room was not clean...food wrappers behind and under the one chair, hairs on the floor in the bathroom.
The air handling split did not turn on...seemed to have a short at the wall plug.
Thin walls between rooms made loud noises obvious in both adjacent rooms, until past 11PM.
Breakfast offered at 6:L30 was not properly set up...no cereal or bowls for oatmeal, no toast, no regular sugar, no napkins. Not very clean under the cabinets.
When checking out, printer for receipts did not work.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2025

Angela

The staff was pleasant and nice but some of the guest were rude and made st a y little fifficult.

Leisure

6/10

Pleasant

15 Jun 2025

John

Room was clean and comfortable. Breakfast had eggs and sausage. Refrigerator was broken so no yougart. Waffle maker was not operational and unclean from the last time it was used.

Friends_and_family Family

6/10

Pleasant

14 Jun 2025

Josie

Fine

Friends_and_family Family

4/10

Poor

31 May 2025

Danny

There was a party until 3AM 2 rooms down from mine, I got practically no sleep.

Business Self

6/10

Pleasant

29 May 2025

Gregory

Could not T.V. with its numerous channels. There were 2 remotes. One was falling apart. I could turn the TV on. Then what? No instruction how to get to cable channels with a falling apart second remote.

Leisure Partner

10/10

Exceptional

23 May 2025

Lumy

Very clean, conveniently located.

Leisure Self

8/10

Excellent

23 May 2025

Nicole

Pleasant stay!

The manager and most of her staff is amazing and friendly. Theres a late night young man that works whom barely says a word when checking in.
The rooms could use some maintenance and some detail cleaning.
I like how well maintained the outside is.
Love the greeting from the beautiful ladies each morning.
Thank you for taking care of us thus far.

6/10

Pleasant

05 May 2025

Verified traveler

breakfast wasen't that great, but coffee was

to many people in charge, but ok

Partner

4/10

Poor

30 Mar 2025

Verified traveler

Only house keeping on Wednesdays. Staff acted like everyone was an inconvenience

Friends_and_family Friends

4/10

Poor

30 Mar 2025

Beverly

Room not clean. Tears in wallpaper in hallways. Quality of breakfast has declined since I last stayed here. Can easily hear others.
Staff is nice and tries to be helpful. Location is convenient.

Business_and_leisure Self

2/10

Poor

27 Mar 2025

Cindy

I can not find one good thing to say about this location. This was a terrible stay. When we first arrived in our room and went into the bathroom, we noted what appeared to be a pubic hair in the bathroom sink. The carpet in the room was stained in a couple of places. The room smelled like marijuana. We decided to make the best of a bad situation and just go to bed as it was already late. When we went to the \"free complimentary breakfast\", it was a sad situation there. It was advertised as available from 6:30 to 9:30 am. At 8 am, there was barely anything out. There were a few eggs and pieces of sausage...no bread for toast or anything of the sort. We found it to be a very poor excuse for a complimentary breakfast and opted to find somewhere else to eat. The final straw was when we were ready to depart from our room, my friend opened the bedside table looking for some tissues and there was an empty tampon box and a bunch of \"trash\". Upon checkout I asked for a manager and was told that a manager would be in at 9am. My phone number was left for this manager to call me and as of 6pm the same day, I am yet to receive a call back. I am very disappointed in this hotel. I recently purchased property near this place and was hoping to be able to offer it to out of town guests, but that will NEVER happen. Stay away from this Best Western!!

Leisure Family

4/10

Poor

26 Mar 2025

Margaret

The hotel room itself was clean enough although it was clear the floor had not been fully vacuumed from the debris we found. We did not have any towels when we arrived and had to ask the front desk for them. The person checking us in was helpful but the rest of the staff barely acknowledged us unless we spoke to them first.

The property along the edge of the parking lot was riddled with trash and it would be so easy to give a better impression just by picking up this trash.

The gym has not been cleaned in weeks judging by the cobwebs under tables. The air conditioning unit did not work as expected and it was very warm in the gym. There were not any clean water cups although there were a few dirty ones. I did not see a trash can. No idea if the yoga mats are ever sanitized and there were no wipes or spray for me to do this myself.

The hotel smelled like musty old smoke. They were in the process of replacing carpet on the second floor so perhaps that will help.

The breakfast eggs were good but the sausage (served both days of my stay) was boiled/poached and not very good. I could not find any milk for cereal. The apples were old and bruised. I did not see any batter for waffles. Not enough plates. Plenty of salt packets but not pepper. Juice was a juice flavored drink. Disappointing breakfast.

Leisure Family

8/10

Excellent

25 Mar 2025

Harriett

It was near things

Leisure

8/10

Excellent

21 Mar 2025

Rowland

Very clean

Business_and_leisure

6/10

Pleasant

18 Mar 2025

Mary

Breakfast was disappointing

6/10

Pleasant

16 Mar 2025

Lucille

The room was decent, however the second floor was full of the smell of pot! Some of the room were being worked on and started at 0800. The breakfast was horrible and the coffee machine and juice machine did not work. Very disappointing.

Leisure Family

2/10

Poor

13 Mar 2025

Verified traveler

Stary at your own risk

The property is in abysmal condition. That's a shame because the Best Western is one of 2 hotels in town. The other is a higher end property so the BW offers a more reasonable price point. The entire property needs to be renovated.

Let's start with the good: the staff is efficient and friendly. They are doing the best they can under the conditions the hotel owners give them.

Now, the reality. The carpet in the rooms are FILTHY. I made the mistake of walking barefoot. The rug was sticky, literally sticky. Disgusting. The breakfast was largely inedible. The eggs had so much water in them, they looked completely uninviting and tasted awful. The poppyseed muffins were old and crusty. The bagels were hard. There was cereal, but no milk.

Again, the staff is doing the best it can.

Self

2/10

Poor

27 Jan 2025

Ronald

Totally Terrible Stay!!!

Breakfast was terrible, no batter for the 2 waffle makers, no sliced bread for the toaster, only bagels and muffins. Dust on the tables in the lobby, and per the attached picture, staff children sleeping in the lobby.

Friends_and_family Family

10/10

Exceptional

20 Jan 2025

Leigh

The staff was wonderful! Everyone was accommodating, pleasant and personable. We would stay again for this alone ❤️ Thank you

Leisure Family_with_children

6/10

Pleasant

20 Dec 2024

Mary

Killed a roach in the room. Trash outside front entrance. Slim pickings for breakfast.

6/10

Pleasant

19 Dec 2024

Verified traveler

Really gone downhill

Stayed 2 nights, would have moved to another place if there were any. No choice in Kilmarnock. To check in there was a Marijuana smell and no one to check in, some guy said he had gone to store and will be right back, we probably waited 5 min. All construction workers were housed there. Loud and listened to someone vomiting in the next room, thin walls. The next morning at 7 very little breakfast left. The second night was quiet and breakfast was filled. We have stayed there many times hall carpet disgusting this time, rooms really not the cleanest. Hopefully the town will welcome a new chainwith higher standards soon.

Partner

10/10

Exceptional

09 Dec 2024

JoAnne

Excellent

Clean, updated and comfortable motel. The staff was excellent.

Partner

6/10

Pleasant

13 Nov 2024

Todd

Some areas of the hotel are filthy (elevator, hallways)
Staff was very nice and helpful but the hotel itself is not nice.

Toilet and tub had not been cleaned and the smell in the hallways was awful. Very limited options in Kilmarnock so beggars can’t be choosers.

Leisure Self