Name: Quality Inn Sweetwater I-20
Address: 500 Nw Georgia Ave, Sweetwater, 79556, US

8/10

Excellent

13 Jul 2026

Daisy

The staff was the best part of our stay. Everyone we interacted with was friendly, welcoming, and genuinely helpful. I want to be clear that my concerns are with the condition and maintenance of the property, not the employees.

For a room that cost over $160 for one night, I expected a much better experience. Unfortunately, I did not feel the room or the property’s condition justified the price.

Our room appeared generally clean, although it was difficult to tell how clean the carpet was because it was very dark. The bathroom was outdated, and the bathtub had noticeable stains that made it feel less clean. There was also only one chair in the room, and it was heavily stained, so we chose not to use it.

I was traveling with my dog and noticed an additional charge for incidentals. My dog is well-behaved, never gets on the furniture, and I always clean up after him. Unfortunately, there was dog waste elsewhere on the property, which suggests some pet owners are not being responsible. It was disappointing to see responsible pet owners paying additional fees while the property itself wasn’t being maintained as well as it should be.

Another issue was that guests in a nearby room were smoking marijuana, even though this is advertised as a non-smoking hotel. The odor carried into the area where we were staying, and it seemed like the no-smoking policy was not being enforced.

Overall, the staff provided excellent service and deserve recognition for their friendliness and professi

Pet

6/10

Pleasant

02 Jul 2026

LINDA

The ac kept blowing regular air not cold so we would have to unplug it wait for some seconds then plug it back in not fun when it was up on top of the corner of the wall definitely needs some updating

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Carol

Air conditioning was loud but efficient. The room was clean & comfortable but certainly no frills. Breakfast was exceptional! Staff was friendly and helpful.

Self

6/10

Pleasant

14 Jun 2026

Whitney

It was a pretty average hotel, front desk was nice, breakfast was good, things were clean. It got a little hot in the room, the ac was as outdated. It was a window unit in the wall and didn’t stay running to keep the temp.

Partner

10/10

Exceptional

12 Jun 2026

Mary

Nice place to make a stop on our trip. Enjoyed the pool and great breakfast. Staff was very helpful and very courteous!

Partner

8/10

Excellent

11 Jun 2026

Chelsie

Everything was great! The only thing is the room was a bit smaller than expected. We only stayed one night, so not too big of a deal.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Gabriel

The room was clean. Service was good.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Joseph

Fantastic Breakfast & Super Friendly Staff!

8/10

Excellent

31 May 2026

Charles

Expect a nice room and helpful staff in finding places to eat, etc..

Self

2/10

Poor

31 May 2026

kevin

We are of average expectations at hotels and rarely dissatisfied. This place was worse than a poorly maintained prison.

When we entered our room from a sketchy exterior stairwell that joined a back parking lot, neither of which had security cameras, it was humid and stale smelling.

First pass inspection revealed:
Ceramic toilet tank was shattered and ready to collapse if one were to lean on it. Lid to tank was cracked also.

Tub was grimy and gray brown all over bottom and sides.

Could see daylight around upper and right border of mini split wall ac unit.

The plastic cover of the AC unit was HANGING OFF the main frame and you could see internal ac components. I attempted to rescue it but the metal tabs in the frame had been bent and wouldn’t mate with the cover.

The plastic vents in the ac were covered in black mold spores. Disgusting!!!!!

And the crown jewel… in the wall of the bathroom over the toilet, where a powered vent fan SHOULD HAVE BEEN, there was instead a louver cover to the vent dict. It was hanging crooked on wall with one screw barely in sheet rock. Exposing an open shafts with…. Animal turds! (Think raccoon or very large rat!), animal fur, feathers, and mouse droppings! I managed to put the louver grill over the square hole temporarily but it will come off with a mouse fart.

The staff tries to overcome these atrocities by being overly kind but it doesn’t change the fact that this place SUCKS and is dangerous to your health and safety! AVOID!!!

Partner

10/10

Exceptional

29 May 2026

Dean

Very pleasant experience, rooms were very clean and staff friendly

Partner

10/10

Exceptional

24 May 2026

Donnie

Yeah, whatever peas in the stream is really good so I give it five stars

Self

8/10

Excellent

19 May 2026

Lucy

The staff were very helpful. The hairdryer started to burn and after reporting it they brought a different one to the room.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Donnie

The staff was very considerate. If you need to know any directions they told you how to get around town and give you ideas of what to do while you were in town and places to eat.

Family

8/10

Excellent

11 May 2026

rebecca

My room was clean, my only ‘complaint’ would be that they removed our used towels from the bathroom but did not replace them.

8/10

Excellent

09 May 2026

Kris

Our overnight stay was good. Our room was clean and a good size. We noticed some maintenance issues like a loose shower head and a door needing repair in the hallway. Breakfast wad good with a nice selection of hot foods.

Partner

4/10

Poor

07 May 2026

Erick

Room had a w

4/10

Poor

05 May 2026

Samuel

The room had blue tape all around like it was in the middle of a remodel. The faucet had filthy crud on it I had to scrub off myself and the ceiling was caving in over the shower head

Partner

6/10

Pleasant

02 May 2026

Amanda

Parking was good, the ac was okay, could be a little cooler. The bathroom has no vent.

4/10

Poor

28 Apr 2026

Kathi

Spring hanging out of mattress, towel rack loose, dingy towels

Partner

8/10

Excellent

26 Apr 2026

Sherri

The stairs area is very rundown. The room was clean. Beds were comfortable. We had a leak in our bathroom sink so when we went into the bathroom, the floor was flooded. We were tired and wanted to go to bed, but we had to sit in the room while maintenance. Tried to fix it for over an hour. Luckily, they finally gave us another room. The breakfast was very good. I didn’t find the staff to be super pleasant other than the maintenance guy was very friendly.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Marisela

Property was clean and quiet. Would definitely stay again

Self

8/10

Excellent

19 Apr 2026

Salomon

Good place to drive and rest would recommend

6/10

Pleasant

17 Apr 2026

John

Beds, sheets, towels, facility nice. Plumbing bad. Shower tub did not drain. Toilet did not flush. I had to open top lid and fix. Shower would not shower. Could turn water on but would not flip to squirt shower head. Had to wash hair under faucet while kneeling in tub. If you are a plumber I know a place that should hire you! No credit or refund because execs only read these things if they’ll make more bonus.

Partner

10/10

Exceptional

16 Apr 2026

ALICIA H.

Friendly staff, clean quiet rooms in building which faced the far back of property away from the road, full buffet breakfast easy parking, close to the locally owned Scooters Coffee for morning joy, down the street to freeway for easy access, a Freddys Burger up the road for delicious Lunch or Dinners, downside of dissapointed was the large outdoor pool was drained empty. We were looking forward to swimming. It was not stated on their website or any booking 3rd party sites tgat the pool/hot tub was down unavailable andnit should always be stated when Amenities are not available with Discounts. False Advertising
Itgerwisr it was a nice olace to be and would most likely stay again if traveling through

6/10

Pleasant

13 Apr 2026

Yadira

The stay was decent overall. The staff was friendly, and the breakfast was good. However, the windows could use better insulation—our rear-facing room let in noise from construction trucks that woke us up a few times

Family_with_children

8/10

Excellent

12 Apr 2026

Velia

Good breakfast

6/10

Pleasant

23 Mar 2026

Ellen

The hotel lobby was nice. Tgen going around to where the rooms were it all changed. Very run down. Dumpy looking. Remodeling going on. 1st room smelled like dog pee. 2nd room ok. Pretty low class.

Partner

8/10

Excellent

23 Mar 2026

Susan

There were a few things that needed repair but it was clean, comfortable and the staff was friendly and helpful.

Partner

4/10

Poor

21 Mar 2026

raquel

Room was ok but bathroom was really dirty sink han mold and shower was gross. Overall staff was really nice and the breakfast was clean and was good.

Family_with_children

10/10

Exceptional

05 Mar 2026

Latisha

Definitely would stay again

Family_with_children

6/10

Pleasant

21 Feb 2026

Maria Raquel

The staff was really friendly and the individual room wasn’t bad. The breakfast area was clean and food was good. The hotel itself was being renovated-I think? There were wet paint signs on the glass of the hallways. Not that I was thee to swim, but the pool was empty and gave this creepy feel to the place.

Self

2/10

Poor

07 Feb 2026

Sheri

Horrible experience. They had just painted the room with an oil based paint and the fumes were so strong I couldn’t sleep. I had driven all day and was so tired, I tried to cover my head and just go to sleep. I slept 4 hours, and at 3am I went to the front desk and let them know, nice, but did not offer to move me. I called management (Mike Natha) and left 2 messages but he never responded. No one should have been allowed to stay in the room, and managements lack of response, warrants a 0 star.

4/10

Poor

14 Jan 2026

David

Motel was nothing like the reviews portrayed. Smelled like a smoking room, carpet was dirty, mold stains on the curtains, and food in the freezer from the previous tenant! The only redeeming qualities? The kindness of the desk clerk and the hot breakfast (above average).

Self

2/10

Poor

04 Jan 2026

Brittany

The room was disgusting! There were so many cobwebs in the window, don’t think the floors were swept and the shower was falling apart and didn’t drain very well. Whoever was giving this place good reviews LIED! Also, there was a weird vent in the bathroom that went to the neighboring rooms bathroom and I could hear everything.

Self

4/10

Poor

29 Dec 2025

Aaron

Dirty and outdated room, did not even have a fire alarm and the A/C unit had moldy and dirty filter

6/10

Pleasant

28 Dec 2025

Michelle

The bed was comfortable. The room was clean but very worn.

Self

10/10

Exceptional

23 Dec 2025

Daniella

Staff was very courteous, room was comfortable amd breakfast was good with several choices. Location is great, right off I20 with well lit parking. Pet Friendly which is a big plus!

Partner

10/10

Exceptional

22 Dec 2025

Gary

nice room

8/10

Excellent

20 Dec 2025

Janna

Clean rooms. Attentive staff. Good breakfast. And the overall appearance looked very nice. Christmas decor was lovely too.

10/10

Exceptional

18 Dec 2025

Jesse

Great

Business

6/10

Pleasant

15 Dec 2025

Dana

room clean and staff was courteous.

Partner

10/10

Exceptional

10 Dec 2025

Jeffery

Room was clean and comfortable

Business Self

6/10

Pleasant

10 Dec 2025

Davy

I stay here probably once every other week and they have one lady who is great very helpful but this one time I went to had one woman who was flirting with a customer I needed coffee they didn’t have any. I told her and she said thanks for letting me know, and kept talking to the guy. She was worth worthless.

Business

8/10

Excellent

10 Dec 2025

Bradley

Clean room quick prompt service

Leisure Pet

4/10

Poor

23 Nov 2025

David

Slip mat in tub was extremely slippery and not safe. It was also stuck to tub bottom and could not be removed. The commode was maybe 12” tall and only 12” wide so it was unusable. standard commercial grade commode at least 17” tall and 15” wide. It’s called a thimble commode. Bed had an extra pad on it that kept getting rolled up. Hallways smelled of smoke.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Roger

Friendly staff and very clean room

10/10

Exceptional

20 Nov 2025

tammy

Great staff! Pretty clean considering and older Texas hotel. Most Texas hotels that are older show wear and tear and humid weather takes a toll on the overall hotel rooms.
To access AC/heat unit you have to climb up on to a fabric sitting chair to activate any of the controls. (Would be a challenge for some individuals with limitations or elderly)

Thunderstorm came through and our shower/bath tub backup with water containing black gritty debris.
Overall… room was clean. We would stay again.

Business_and_leisure Partner

6/10

Pleasant

09 Nov 2025

Michael

Room was a little ragged - broken, discolored, and outdated walls and tub. Bed, however, was one of the most comfortable ever!

Self

10/10

Exceptional

06 Nov 2025

Cindy

This was our second time staying here. We were here for the State Marching Competition at the Alamodome. We walked to the Riverwalk, the Alamo, and the Alamodome. The hotel is clean, staff are excellent and very helpful. Breakfast was perfect and kept stocked by staff, even with hundreds of band kids and parents eating. We will stay here every time that we make it to State.

Leisure Family

6/10

Pleasant

02 Nov 2025

Keith A

Asked for non-smoking and got smoking. I was really tired and so I went with it. Front desk was nice overall.

Leisure Self

8/10

Excellent

24 Oct 2025

Pam

Decent place for one night but the pool was empty, our room was clean but super outdated. Noise level was rather loud in the hallway.

Leisure Family

10/10

Exceptional

18 Oct 2025

john

good coffee

we were pleasantly surprised to find community coffee in the breakfast area. also the chef should be commended for the quality of the food

Partner

2/10

Poor

14 Oct 2025

Kevin Dean

I did not ask for a SMOKING room and that was all I was offered. Too late and tired to move to another hotel which was not offered. Smell of smoke was everywhere and did not dissipate the entire time. AC - old window unit - only spread the smell. New filter?? Shower did not work. Great water pressure for a bath, but no shower.

Leisure Self

10/10

Exceptional

12 Oct 2025

Chad

Very clean and friendly staff

10/10

Exceptional

11 Oct 2025

Richard

Super Stay

AC Perfect
Breakfast Great

Self

10/10

Exceptional

10 Oct 2025

TAMMY

Breakfast was good. A/C was good.

Partner

8/10

Excellent

06 Oct 2025

james jody

The hotel is old and a little run down. There were some small knats in the room. It was comfortable and probably what to expect for price range.

Self

2/10

Poor

27 Sep 2025

Arnulfo

I asked for a non smoking room felt like i walked into a bar smell like nasty like cigarettes the sheets the pillows i just walked ask for another room and same thing so i just left

Business Family

4/10

Poor

13 Sep 2025

Ansar

Price pee night was cheap, Entry desk staff and ambience was good, rest of the buildong seems to be very old, rooms/ building were smelling smoke, cant stay in the room, it was not smelling fresh too. Probably wont stay again in this quality inn this location

Business Self

8/10

Excellent

10 Sep 2025

Lee

Good for a night

Comfortable bed. Quiet. Breakfast fresh.
We were just passing through.

Partner

10/10

Exceptional

07 Sep 2025

Cynthia

The room was large & comfortable.

Leisure Pet

10/10

Exceptional

03 Sep 2025

Kenneth

Very pleasant motel

Business

10/10

Exceptional

02 Sep 2025

Keith

open and easy to get in & out

10/10

Exceptional

01 Sep 2025

Greg

Excellent staff help & very clean & everything worked

10/10

Exceptional

25 Aug 2025

Israel

Clean and quiet

Business

10/10

Exceptional

23 Aug 2025

Anna

I was very pleased with my stay. From the time I checked in until I left all the staff was very friendly and helpful. Great Breakfast. Would stay again.

Business

8/10

Excellent

11 Aug 2025

Verified traveler

Avoid

We were charged an additional $17 with no explanation and are now disputing through our credit card company

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Israel

Decent clean

Business Friends

10/10

Exceptional

10 Aug 2025

Allyson

.

6/10

Pleasant

07 Aug 2025

William

Couldn’t get shower to work inmy room and i didn’t have time to call maintenance .

10/10

Exceptional

26 Jul 2025

Fr. Mark

It was a pleasure staying there

Leisure

8/10

Excellent

20 Jul 2025

Graham

That is 4 stars for a 2 star property, keeping it relative... Needed a place to stop and this was it. Would stay again if passing through.

Leisure Family

2/10

Poor

12 Jul 2025

Nidia

Smell like old place and the AC was super noisy
Wake up with a headache due to the room smell and dusty

Leisure Family

10/10

Exceptional

10 Jul 2025

LeAnn

Rug seemed reallly dirty
property quiet

Leisure Pet

6/10

Pleasant

10 Jul 2025

Candace

Loud air conditioner

The room was OK, but the air conditioner was so loud. It was hard to get to sleep.

Partner

8/10

Excellent

06 Jul 2025

Eric

Suitable.

No particular complaints. The hotel suited our purpose and was clean enough, although a little dated.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Shannon

The room was clean and comfortable at a great price. The weather was hot and humid so the air conditioning had a hard time keeping up with the room humidity. We would definitely stay here again.

10/10

Exceptional

23 Jun 2025

Joanna

Guy at front was really polite, helpful and fast. Will greatly go back and stay at this hotel.

Business Family

6/10

Pleasant

19 Jun 2025

Cheryl

Ok for a night stopover, bed had good support. 1st floor musty, carpet needs cleaning. Breakfast ok, no boiled eggs for those that are allergic to powdered eggs.

4/10

Poor

02 Jun 2025

Carl

Not up to par for quality.

We encountered black mold around the tub & were given another room after I showed them a picture of it. The second room had a toilet leaking around the base. We complained & were given a refund. The staff did what they could, but maintenance was lacking. CDM

Partner

10/10

Exceptional

01 Jun 2025

LADONNA

Clean, spacious, great amenities!

Leisure Self

8/10

Excellent

31 May 2025

Michael

Everything

Leisure Family_with_children

10/10

Exceptional

26 May 2025

Verified traveler

The hotel was clean, the beds were good and the a/c was cold. The pool was a delight for us with the bridge to play under in the shade.

Friends_and_family Family

6/10

Pleasant

24 May 2025

Danny

The staff were friendly.

Business

10/10

Exceptional

21 May 2025

James

Clean room, appropriately furnished and friendly staff

Leisure Self

8/10

Excellent

18 May 2025

Verified traveler

Repeatedly interrupted

Our main complaint was that housekeeping kept coming into our room unannounced for the last 4 hours of our stay to see if we were gone and they could clean the room. I repeatedly told them we had not checked out yet.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Michelle

Friendly staff-humorous-made my night

Business Self

2/10

Poor

12 May 2025

Melinda

We were put in smoking rooms and were unaware and we had to go somewhere else didn’t even get to stay there and didn’t get money back! Never again!

Leisure Family

8/10

Excellent

11 May 2025

Verified traveler

No

Nothing to add.

Partner

2/10

Poor

11 May 2025

Sandy

Our kids had a big game in the morning and, when our kids went to there room they were spoked out!! They came out and their clothes came out smelling like smoke!! They would not accommodate our situation! So we took them to another hotel.. We called a lady from Motel 6 and she was so much help and they didn’t have availability and pointed us to a hotel that did!! NEVER AGAIN A QUALITY INN!!!

8/10

Excellent

28 Apr 2025

Robert

All good!

It was a pleasant stay. Kind of what I expected but it was not bad so in my book it was all good.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

yvetta l

Very pretty grounds, comfortable bed and great breakfast.