Name: Americas Best Value Inn-Jonesville/Hillsdale
Address: 516 W Chicago Street ., Jonesville, 49250, US

8/10

Excellent

24 Jul 2026

Tyreke

Id stay here again great room

2/10

Poor

11 Jul 2026

Connie

They had no power and wouldn't reimburse me.They wanted me to stay there anyways.

Self

2/10

Poor

30 Jun 2026

Erin

Misleading pictures and description. Says breakfast, none. Says Spa?!?!?! LOL! The smell of the room, indescribable. So bad. Just so bad.

Family_with_children

4/10

Poor

18 Jun 2026

Tina

When checking in they were out of power. Not their fault they could have sent a message about the situation. My white socks were quite dirty by bedtime. There were dead bugs on the walls. When checking out it was difficult for the gentleman checking me out. Also got charged 2 times and now trying to get my money back.

Self

2/10

Poor

13 Jun 2026

anita

No coffee and no breakfast! Horrible experience

2/10

Poor

09 Jun 2026

Keith

Booked a room paid for it got there to find out they didn’t even have a reservation through Expedia and then on top of that so they have no rooms try to get my refund told me it’ll take 7 to 10 business days. Still haven’t gotten it never using Expedia again.

4/10

Poor

07 Jun 2026

Kimberly Mae

Only stayed for a few hours to get some sleep. To put it simply, it wasn’t relaxing.. Had very minimal interaction with the staffs, so we couldn’t say much about that. They weren’t there upon checkout either.

Pros: Microwave, Refrigerator, TV, hot/cold shower are working.

Bedroom: Cable wires falling, dirty AC, bed creaking, unpleasant smell, dirty bed (had to improvise to have our own clean sheet to sleep on).

Bathroom: Toilet bowl unstable, hair and dust everywhere, filthy shower curtains, be prepared to bring your own toiletries (just to be sure).

No hate, just honest review for hopes of better quality in the future.

Partner

6/10

Pleasant

31 May 2026

Joseph

All on one floor no steps to climb
It needs to keep the drains fixed

Friends

2/10

Poor

10 May 2026

Dustin

Room was disgusting, had what looked like dried food an semen on bedding. No towels in room. Front office refused a refund after arguing about the cleanliness of room. Took an hour to get bedding changed after arguing with them. Would not recommend.

Friends

6/10

Pleasant

11 Jan 2026

Greg

The room was clean. However, 2 of the containers were off the wall, laying on the counter. All three, soap, shampoo and conditioner were completely empty, and looked like it hadn't been filled in a while. The ice maker was broken and looked like it had been broken for a while. The hotels' web site advertises a continental breakfast. Nope. In fact, when we stayed there in 2023, they said that they hadn't served the breakfast since covid. They need to update their website to reflectthat there is no breakfast offered. Room door was hard to completely close.
Plus side - clean room, comfortable bedfront door parking and good price for the room.

Business Partner

2/10

Poor

08 Jan 2026

Juan

Gross

10/10

Exceptional

14 Dec 2025

Fabian

Good attention

Business Self

6/10

Pleasant

29 Oct 2025

Jacqueline

Older establishment with need for improved appearance and maintenance. Towels in the room were very worn out and the shampoo/body wash dispenser in the tub shower was not accessible due to it being installed improperly.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Joshua

Everything is excellent there at America's best inn~~♡♧♡

Business Family

6/10

Pleasant

31 Aug 2025

Michael

Room door could use additional security bar. No heat available when temperature dropped in to the 40s. Check in person not very friendly or welcoming. Wouldn't recommend and won't stay there again

Leisure Family

6/10

Pleasant

25 Aug 2025

Verified traveler

Passable, but a bit rough and dated.

Check-in service was passable, but sub-par. The room was generally clean, air conditioner window unit was fairly loud, and bed frame/platform of sheet metal made loud sounds on sitting on it and when shifting in sleep...waking me up. Wall and shower finishes are aging and rough. The room was good if you're expecting a youth-hostel experience or have lower expectations. I would not recommend this for husbands traveling with wives. For a few dollars more, there are probably better options.

10/10

Exceptional

23 Aug 2025

Joshua

I am very happy to sleep in this motel.
This is the American' best inn I believe!
Written by Joshua Lee from Calgary Alberta Canada.

Business_and_leisure Family

4/10

Poor

07 Jul 2025

Andrew

When I checked in, we did not get two rooms together, even though we signed up months ago. Also, a man who works there walked though the lobby into the near bathroom, and proceeded to pee without closing the door.
We were promised a continental breakfast every day when we signed up. There was not continental breakfast. My room was missing soap in the dispensers, and the other room had ants that bit someone on the leg at night. They didn’t clean the rooms between nights, or even offer to. They just changed dirty towels.
It was clean when we got there, though.
I would not go back or recommend this hotel.

Leisure Family

6/10

Pleasant

26 Jun 2025

Rebecca

You kinda got what you paid for. The room was too bad but the floors were very dirty.
We would stay again but we would also bring our own broom and mop

Partner

2/10

Poor

20 Jun 2025

Carol

The room was not a smoke free room. The bedding was filthy.

Business_and_leisure Partner

2/10

Poor

31 May 2025

Jerry

When we went to the room it was filthy, there were little black droppings on the bed, not sure what it was. The room was not clean, we went right to the desk to tell them we were not staying there. They charged my credit card anyway, I called for the manger 3 times and they will not return my call. I am disputing the charges today.DO NOT STAY HERE!!!!!

Leisure Family

8/10

Excellent

20 May 2025

Steven

It was quiet and clean

Business Self

2/10

Poor

15 May 2025

Linda

It I could give this property a zero, I would. Photos are misleading, no free breakfast as listed. Door did not lock properly all the time. Window locks did not work. Air conditioner was terrible and the heat stayed on while the air conditioner was running. Left after 2 days and asked for refund from Orbitz. Property owner lied and said we had been there 4 nights, when the dates had not yet even passed and we had spoken to them in person when we left. WiFi was super slow and was turned off at night. This property should not come up on searches as they are committing fraud and poor business practices. Sheets were stained, towels were gray and stiff. Bathroom was tiny and only had half a shower curtain. It what I would expect based on photos. DO NOT BOOK HERE!

Leisure Family

2/10

Poor

12 May 2025

Jeff

This property canceled my reservation without even contacting me at all. I had a confirmation email of the reservation a week prior to the stay and they didn’t care about that at all. The desk clerk manager was very uncooperative and told me it was not their fault that the reservation was cancelled by Expedia. Expedia never contacted me about a cancellation either. Terrible customer service!

Leisure Family

2/10

Poor

04 Feb 2025

Verified traveler

“Remodeled” to become unsafe and unusable

The manager was a kind woman who asked what she could do to make things right. The property and the level of maintenance, however, were horrific.

Pictures tell the story. Not the two 8” 2x4 pieces on the wall to hold up the cable adapter in “closet” photo. Just rough lumber sticking out of the wall. Nails sticking out at the bathroom threshold. Door had to be slammed to lock.

Nothing welcoming or particularly clean. Soap in the bathroom didn’t work. Replacement just leaked into a cup. I hardly see that as sustainable. Just give me a little bar of soap.

Absolutely unimaginable. Don’t even think about this if you are on the run. Worst hotel mistake I ever made.

Partner

4/10

Poor

23 Nov 2024

Paul

Staff were very nice and hepful but the room was not up to standards.

Leisure Family

6/10

Pleasant

13 Nov 2024

Kim

Room was clean. Very cramped. Exchanged towels once during stay ... but took two and left only one. Soap dispensers didn't work. Very worn linens. Great lighting around property. In-room refrigerator worked well.

Leisure Partner

4/10

Poor

12 Nov 2024

Sedric

The beds are completely horrible feels like your sleeping on the floor. Heat didnt work

Friends_and_family Friends

2/10

Poor

04 Nov 2024

Aaron

When we had no hot water for the second day, and the bathroom smelled so strongly of sewage that we were gagging, we decided to leave and forfeit two nights of payment to get out of there…
The room was quite basic, and had some funky smells and dirty edges, burn marks and stains on linens, no soap, no breakfast, no wi-fi, lots of bugs, both dead and alive, and very questionable wiring. When we had no hot water, we talked to the manager who said he’d look into it. The thin, scratchy towels didn’t help much after cold showers. When we went back the second day with the same issue, he became rude and defensive, saying he had fixed it and it was fine. When we raised concerns about the sewage smell, he claimed that his workers were just in there and hadn’t noticed anything. He refused to refund us for the 2 nights that we didn’t stay for, and refused to acknowledge any of the problems. Never, ever stay here!

Business_and_leisure Family

10/10

Exceptional

04 Nov 2024

Paul

The price was great, proximity to Hillsdale was perfect. I did notice the bathroom door is too tight to close, and there was no shampoo in the dispenser in the shower. But linens were clean, the TV worked well, bed was comfortable, and the furnishings were nice.

Leisure Self

8/10

Excellent

02 Nov 2024

Verified traveler

The room was clean. The internet really sucked. It would be there with one line. Then it would totally disappear. To have no internet. The router was right outside the door. I said something and the mamager got upset because I was complaining. There is no breakfast or coffee. They give you a bag with stuff in it for you to tske back yo your room.

4/10

Poor

16 Sep 2024

Steven

Outdated for the price

4/10

Poor

09 Sep 2024

Rosemary

Comfortable bed and cold shower Tell you what I’d

We found the bed to be comfortable in the facility well maintained. However, it is older and it was unfortunate however that we had cold showers in the morning because there was no hot water. Also, there was no shampoo in the dispenser that was located in the shower.

Partner

6/10

Pleasant

30 Aug 2024

MICHAEL

Needs updating badly. Not very clean. Dead bugs all over the bed and floor.

8/10

Excellent

25 Aug 2024

Christina

Friendly staff-Close to walmart

Leisure Self

6/10

Pleasant

26 Jul 2024

Jamie

The complimentary soaps were empty. The bed was old and creaky. For the money I paid it was about what I expected

Leisure Partner

6/10

Pleasant

22 Jul 2024

Verified traveler

Our room looked like it was updated as far as paint and flooring. The beds were clean. The towels were ridiculous (old, small and some stains). When I asked for more than the one towel that was there they acted out out and took forever to bring more.

It served our purpose and we were comfortable but it’s definitely a no thrills motel.

Friends_and_family Family

2/10

Poor

21 Jul 2024

Rachel

Rude staff, bugs in rooms, filthy bathrooms, unkempt property in general.

Business_and_leisure Friends

8/10

Excellent

19 Jul 2024

Stephen

The room was clean but kinda small

Business Self

10/10

Exceptional

04 Jul 2024

Holli

Recommend

2/10

Poor

12 May 2024

Mark

Already did this. Worst room i have ever stayed in. Ever. I reserved and payed for two nights, and stayed only one forfeiting the $100...

6/10

Pleasant

02 May 2024

Herb

It’s ok. What you’d expect. Clean room.

Leisure Family

4/10

Poor

25 Feb 2024

David

Toilet ran long after flushing unless I adjusted it. My room was 80 degrees in February and I had to run the AC to cool it down. Walls are thin and I heard the neighbors much of the time.

Business_and_leisure

2/10

Poor

20 Jan 2024

Joshua

*Horrible* hotel to stay at *save your money*

*No Heat* - *No Hot Water* - *Bad Customer Service*. After all ready paying $74.00 for the room through HOTELS.com, I arrived to the hotel and I was not even going to be able to get a room key without having \"$100 on a card for the hotel to hold\". Without having that $100 on a card I wouldn't be able to get the room, even though I already paid for the room. When going into the *12'x12' room* with a dresser blocking the heater. The Heater Did Not Work so there was No Heat, then when going to take a shower there was No Hot Water.
By far one of the worst places to stay at.
*I advise not staying at this place *

Partner

4/10

Poor

10 Nov 2023

James

The online information Expedia gave was misleading! There was no breakfast, not even coffee!! Despite it taking a long time to find the solitary employee to check-in, she was a pleasant person. We got the broken coffee maker swapped out and the notes we left on the non-functioning equipment in our room were rectified the next day. The rooms are tiny, but we worked around that, placing our luggage on the bed, or a table. We could see that the owner had recently updated the facilities.

Leisure Family

2/10

Poor

08 Nov 2023

tree

Do not stay at this place. I’ve stayed in dumps in my life but this one was one of the worst. They have a money back policy after 30 minutes of checking in. That should tell you something. Just don’t check in.

Business_and_leisure Family

4/10

Poor

24 Oct 2023

Sarah

The room I stayed in was the worst I’ve ever been in. There were holes in the walls, purple paint splattered on the walls, and old bed sheets to name a few.

Leisure Family_with_children

6/10

Pleasant

21 Oct 2023

Arpad

Noisy Bed Platform

The person who checked me was cold. The room was clean and in good condition. The mattress was comfortable but the bed platform was made of sheet metal and sounded like duct work being banged on when you are on the bed.

Self

4/10

Poor

20 Oct 2023

John

Property was 90 per night and it was dirty

8/10

Excellent

16 Oct 2023

Bonita

I liked that u could have like a whole small apt in that place

6/10

Pleasant

14 Oct 2023

Norman B

It was in the town where we needed to be

Leisure Family

4/10

Poor

09 Oct 2023

Frank

Bathroom was is very poor shape.
Towels were skimpy, very thin and some had dirt stains. Soap out of dispensers was horrible, did not lather up. I had to go buy a bar of soap. Very expensive for what we got. No breakfast.

Leisure

4/10

Poor

26 Sep 2023

Robyn

Dirty

The room was noticeably unclean bugs and dust piled up in the corners, and there were crumbs on top of the comforters. Refrigerator and shower both looked like that hadn’t been cleaned in some time
AC didnt work.

Very small rooms.
Just there to sleep a few hours so we dealt with it but definitely won’t stay again

Friends_and_family Family

4/10

Poor

31 Aug 2023

William

Unfortunately, We ended up leaving. We just felt like it wasn’t a safe area. Looks like they were trying to fix the place up but bedding had holes in it, things were lying on floor instead of hanging on wall, a/c kept tripping the outlet, and the cleaning smell was overwhelming strong, giving me a headache. Also, the office was full of clutter and there was no breakfast area like what was pictured. I guess the price was too good to be true.

Business_and_leisure Family_with_children

2/10

Poor

29 Aug 2023

Charles

Not fit for human habitation!

Leisure Self

10/10

Exceptional

26 Aug 2023

Louis

Cute little motel. Appears that the owners are actively fixing it up. Was very thankful for the ironing board and iron in the room.

Leisure Partner

4/10

Poor

25 Aug 2023

Patricia

Lack of friendly greeting, almost grudging acknowledgement of our reservation. Unkempt property with weeds, cigarette butts, and other litter. Shabby condition of room with dusty areas behind furniture. No continental breakfast. No dining or drink option in immediate area. Sharp contrast to America's Vest Value Inn in St. Marys, OH, where we had just stayed previously.

10/10

Exceptional

14 Aug 2023

jan

comfortable stay in Hillsdale

room very spacious, clean, safe area, great restaurants close,large yard in back, ample parking, quiet area

Partner

4/10

Poor

06 Aug 2023

michelle

It was right on the main road. Easy access and parking. She could not find me in the system even though I called that morning to confirm. Wanted to charge way more until I found the confirmation code. The front desk area was a mess. Junk everywhere. The room smelled musty. No grab and go breakfast or anything. No cups to put coffee in.

Leisure Family

10/10

Exceptional

28 Jul 2023

Melony

Very nice place, large rooms and clean.

10/10

Exceptional

15 Jul 2023

Howard

Nice room. Clean bathroom

Leisure Family

2/10

Poor

22 Jun 2023

Susan

Don't stay

Dead bugs around. Holes in wall. Smelled of smoke. Unfriendly clerk. And my nephew told me after I told him where I was staying that only people getting out of jail stay there.

Friends_and_family Family

8/10

Excellent

14 Jun 2023

Kathy

Teuth in advertising

The room was clean and as advertised. However, the website needs to be updated to reflect that a continental breakfast is not available. The picture of the breakfast area needs to be deleted. Not a deal breaker, but lets be honest, truth in advertising.

Partner

4/10

Poor

09 Mar 2023

Katie

Most of the lighting in the room did not work. It was not very clean, smelled funny and was generally run down. The towels were of a poor quality and limited quantity. Provided toiletries were of a poor quality as well. Additional towels were provided upon request and the location in relation to Hillsdale College is convenient.

Leisure Friends

2/10

Poor

08 Mar 2023

Eddie

The place should be bull dozed over!

Business Friends

2/10

Poor

03 Feb 2023

Laran

Claimed reservation was never made. Would not honor reservation.

2/10

Poor

30 Oct 2022

Nancy

The rooms smelled bad, comforter had large stains on it.
Bathroom was very old and in poor condition.
Where you check in is cluttered and dirty. It looks like it was once where breakfast was served but not any longer

We left without staying there.
I would not recommend it to anyone.

Friends_and_family Family

2/10

Poor

23 Oct 2022

Jasmin

Terrible

This is worse place I stayed in the very long time.
There is absolutely nothing good I can say about this property.
Place is outdated, filthy and everything in the room looks unsafe.
We were on family trip to visit our son at Hillsdale college, but because it was Family weekend there every hotel around was full.
This was the only available property around,.Next time I would rather sleep in my car then on this place.
Needless to say pictures and property details on Hotels.com are misguiding.

Friends_and_family Family

4/10

Poor

25 Sep 2022

Robert

Not clean and out of date.

Very old \"motorlodge\" motel, like from the 1970's. Badly needs updated. Photos include dirt on the sheets, mold in the tub, previously used soap left in the tub, stains on the ironing board, bathroom fan only worked half the time. And was very overpriced for the quality. Should have been around $40 instead of $80.

Business

2/10

Poor

09 Sep 2022

Brent

Terribly dirty, disgusting place. Still fighting for my money back. Day after my credit card was compromised. Police told me this was not a good place to stay. Lots of crime.

Leisure Family

6/10

Pleasant

07 Aug 2022

Christine

This was an unfortunate choice. Pillowcases were stained, towels had holes and tears, floors were dirty and overall smell of room was bad.

Leisure Family

4/10

Poor

04 Jul 2022

Joanne

Run down and dark

Leisure Family

4/10

Poor

19 May 2022

steven

they did not have a room for us.

4/10

Poor

17 May 2022

Amber

It was clear this property is not taken care of. They simply have not done the proper upkeep and maintenance. All the wiring plumbing and repairs done was very bush league.

Business_and_leisure Family

4/10

Poor

16 May 2022

Mariusz

Outdated, need some good cleaning

Business_and_leisure Family

2/10

Poor

14 May 2022

Dorothy

The first room ac did not work. Moved to different room and owner at front desk told housekeeping to clean the room she moved us to so housekeeping walked in on my daughter changing. The owner then let herself in because she didn’t believe housekeeping that she moved us to that room. Key wouldn’t work and owner said to come to the front office to he let in my room anytime we needed to get it. Housekeeping keyed my card correctly. Only positive at this facility. If it wasn’t for the fact that everything in that area was completely booked we would have changed hotels immediately. Also, the picture online is not a current photo. Place is run down. Would not recommend it to anyone.

Leisure Family

2/10

Poor

09 May 2022

Kimberly

Bathroom had towels from previous guest still in the bathtub. Shower curtain was moldy. Floor was not vacuumed. Towels were barely bigger than hand towels. Nonsmoking room smelt of heavy smoke. Trash bins in parking lot overflowing.

Business Family

2/10

Poor

04 Apr 2022

Tara

BACK AWAY SLOWLY......

To say it was bad is a gross understatement. We walked into the 'Office' which was filthy and cluttered. The woman and man behind the counter were struggling with our registration and got into a verbal altercation creating a very awkward situation. She gave us the key to our room and said they would come get us when they were able to get the system working. We parked and went to our room. The key was not programmed for our door, and we were unable to access the room. The same woman came and opened our room with a master key and did not offer to replace our key. When we walked into the room, which was filthy to say the least, the first thing I noticed was a very visible hole in the comforter of the first bed. The shower curtain also had holes in it from age is my assumption, while the bath math was torn at every corner. There was trash in every corner and a sock lying outside our door. The neighboring rooms were clearly rented out to long term tenants. We made the decision to leave not even 30 minutes after arrival. The pictures provided in this booking had to have been taken at a different location. It is simply not humanly possible that no one else has noticed this. Horrified is the only word I can come up with.

Partner

4/10

Poor

31 Mar 2022

Scott

Property looks like a junk yard. Th furnace did not work I was away at a meeting he offered money back my wife had no car and she did not know where to go did not offer another room I got to Motel at 1 a.m she was curl up in the in bedroom had door shut and they gave her a space heater The kitchenette and bathroom were freezing it had snowed that night it reminded me of the old days freezing in the morning and 5 kids huddeled around the fuel oil furnce

Business_and_leisure Partner

4/10

Poor

13 Mar 2022

Michael

I was very disappointed that there were no smoke detectors in the room, the heat didn’t work and a portable heater was provided. The room had a kitchenette but the was no silverware, pots or pans one little bowl and plate. No dish soap. Outside there broken pallets on the drive. The bedding and towels were in sad shape really need to be replaced as they were thin and stained. The carpet was sticky. I’m sad since it was supposedly recently remodeled. The room was on the back side of the premises with one other room on that side. I was hoping it was in the condition advertised as I am a frequent traveler to the area and the hotel we used stay was converted to apartments. Sadly I will never stay at Americas Best Value Inn Jonesville MI. On a positive note, it was very quiet and manager seemed nice.

Business Self

6/10

Pleasant

15 Feb 2022

Natoshia

The staff was very rude, the ice machine didn't work, a huge hunk of steel from the 1980s and covered in rust it was sitting outside in the snow. The man at the desk had a major attitude and acted like he didn't even want to be there.

Leisure Partner

2/10

Poor

31 Jan 2022

Alan

Horrible place to stay

Room was dirty towels stained and previous persons sock in floor. Was not friendly or compassionate in working with us.

2/10

Poor

24 Jan 2022

David

Worst hotel ever

We went to dinner came back and they empty our room and rented it to someone else.then wouldn’t return our items from the room except a tea

Partner

2/10

Poor

11 Oct 2021

Heather A

Terrible Motel

Very dirty walls and coverlets..JUST GROSS. Dirty floors and awful attitude at the front desk.

Friends_and_family Family

2/10

Poor

20 Sep 2021

Chris

Can no longer recommend this motel. Stayed there several years ago and it was an ok place. The motel has deteriorated since then. Floors were dirty, chairs were filthy and spotted. Bathroom was less than clean. Bed frame was made of metal and clunked with every movement. Was originally going to stay 2 nights but only stayed one because of the condition. Hotel refused to refund the 2nd night thy charged us for. Very dissatisfied with the condition of the property and the refusal of a refund. Do not recommend staying here.

Leisure Family

10/10

Exceptional

07 Sep 2021

Joan

The staff was pleasant and professional. My Tv went out and they were right there and fixed it. Then inquired if there anything. Else they could do or i might need. Great services

Leisure Self

2/10

Poor

23 Aug 2021

Verified traveler

Sucky service

We ended up not staying there because when I got there to check in I found out that they canceled my reservation because my card was declined and I was going to pay with a different card. That is never happened to me before and the guy said they were full and they have the right to cancel my reservation if my card is declined so they canceled my reservation. I will never use hotels.com again.

Partner

2/10

Poor

22 Aug 2021

Ali

I don’t recommend it

Counter person was nice hotel was not good I don’t recommend it for anybody for this price it’s not worth it for this hotel..!!

Friends_and_family Family

6/10

Pleasant

22 Aug 2021

Verified traveler

not a very friendly check in. Lobby?? very questionable. Room had everything advertised but really needed to be cleaned better mostly the bathroom

Leisure Family

10/10

Exceptional

09 Aug 2021

Verified traveler

It’s was an awesome stay

Leisure Family

2/10

Poor

08 Aug 2021

Verified traveler

This property was very dirty, there were at least 20 big flies in the room the floor carpet was very wet, it’s listed as a place that offers breakfast and they didn’t even have instant coffee in the room
The chairs in the room were very dirty there were spiderwebs on every corner, and there was no power.
I didn’t sleep all night I read I sat on the bed with a flashlight and a towel swinging over my son’s face while he slept to make sure a fly wouldn’t get in his ear, nose or mouth
So far it has been the worsted lodging experience I have ever had. I would like to get my money refunded.

Family

10/10

Exceptional

05 Jul 2021

Verified traveler

I love how they have put so much work into restoring the place.

Leisure Family_with_children

2/10

Poor

02 Jul 2021

Verified traveler

It was a filthy disgusting place! Garbage everywhere. Couldn’t even get in the room the lock was broken . People live there and a very bad element

Leisure Partner

2/10

Poor

01 Jun 2021

Verified traveler

I try not to leave bad reviews, but this one I have no choice. There was nothing good about his place. I had to have a hotel room at the last minute due to family emergency. Then when we asked to cancel second night. Owner told us they needed 3 days prior, I explained circumstance and he did not care.
I called Orbitz, they called him and he refused to do anything. Orbitz rep disconnected and I called back to get a very nice lady. She called owner back, to see if he would help us.
The owner SCREAMED at the 2nd Orbit rep, he was not refunding ANYTHING, only if he rented the room (not very likely). The Orbitz rep felt so bad that she called me back and offer a coupon for a small amount on our next stay at another hotel. She apologized a million times.
Used the bathroom in the office and there was nasty brown stuff smeared on the wall by the toilet paper holder and then sink wall was covered in dirt all over the back splash. This was a traumatic experience, since we were already dealing with our unexpected family emergency. The hotel was so bad, we forfeited our 2 night stay to go elsewhere, due to owner and condition of the office. If the office looks like this, I could not image what the inside of the hotel room looks like. He charged us the 2-night stay, which I would not have expected anything less from the owner after watching his behavior. Even if it is the only place available, drive to Hillsdale, Coldwater, or Jackson. HORRIBLE and made my already stressful

Family

8/10

Excellent

11 May 2021

Martha

Improves Everytime we Stay

We have stayed here many times before and each time we see another upgrade or improvement. They work hard on their property. My only complaint is that I couldn't get my room cooler!

Partner

2/10

Poor

19 Apr 2021

Verified traveler

Worst customer service, they do not clean your room if you stay longer. Everything is outdated

Business Partner

2/10

Poor

01 Mar 2021

Verified traveler

Rude staff, room was dirty and had a terrible odor, heat didn’t work the greatest

Friends_and_family Family_with_children

4/10

Poor

01 Mar 2021

Verified traveler

Staff was grumpy at every request (2 towels for a total of 4 for 4 registered guests) no breakfast or coffee as advertised on website. Room smelled of cigarettes and feet. Bath mat was stained.

Friends_and_family Family

2/10

Poor

03 Feb 2021

Tiffany

Gave us a very very dirty room . Was not cleaned , bed was on made . Trash everywhere

Friends_and_family Friends

4/10

Poor

09 Jan 2021

Verified traveler

The inside of the room was dirty and in disrepair.