Name: Wiwo Hotel
Address: Lot 116 124 Lot 7668 Block 31 Kemena Land District, Bintulu, 97000, MY

8/10

Excellent

24 Sep 2023

Florine

Towel for a bath to small😫

Business Family

6/10

Pleasant

17 Dec 2021

Verified traveler

Small room size for queen & single bed room. Room given with no window, can hear the sound from next door. No good experience for me.

Friends_and_family Family

8/10

Excellent

22 Oct 2021

Verified traveler

Breakfast included, but…

The breakfast is sent to the room - so, there’s no food choice given (in my case, I have allergies so I can’t eat the breakfast given).

Friends_and_family Friends

6/10

Pleasant

21 Aug 2021

Verified traveler

Lacking amenities the reception during my check in seems unfriendly

Leisure Family_with_children

4/10

Poor

15 Aug 2021

Verified traveler

Smoke smell

Got strong smoke smell in the room even though is it a non smoking hotel . Management couldn’t solve this problem as many people still smoking in the room.

Business

8/10

Excellent

25 Feb 2020

tkvee

more variety food for breakfast

Business Self

6/10

Pleasant

02 Nov 2019

Verified traveler

More should be done on the house keeping especially in the cupboards. Mine had discarded underwear box and a plastic bag from the departmental store where it was bought

Sheets and towels were a bit stained.

Other than that the hotel was fine.

Business Self

8/10

Excellent

21 Oct 2019

Verified traveler

Conducive place to stay

Conducive hotel for family members, surrounding area is good. Easy to get food and shopping.

Family

4/10

Poor

06 Sep 2019

Verified traveler

The floor mat in the toilet was obviously not changed, with black footprints and dirt all over, making me wonder if the sheets and towels were changed. Shower head was clogged up with scale and mold. Breakfast was cold, despite supposedly being on a warmer, and also spotted lizard “waste” on one of the sofas near the entrance. It’s a pity that this place being in a convenient location is not properly maintained and to top it off, counter staff in the morning was rather impolite. Only consolation was the check in staff at night, who was pleasant, else I would have rated this place as “Terrible”

Business Self

8/10

Excellent

04 Sep 2019

Verified traveler

Location convenient but next to food court a bit noise. Bed not clean

Friends_and_family Friends

2/10

Poor

14 Aug 2019

Siu Dung

Horrible staying

Hotel smells bad, rats fighting on the roof throughout the night, dirty stains everywhere in the bathroom, yellowish pillow cases, lousy breakfast, I definitely won’t go for the 2nd! Very bad experience!

Family

10/10

Exceptional

20 May 2019

Roger

Good place

Clean and safe

8/10

Excellent

10 Feb 2019

Leong Sze

wish the lounge was operating

8/10

Excellent

06 Feb 2019

JH

Overall is good and easy access for food and groceries.

4/10

Poor

03 Feb 2019

Z

Bangunan asing daripada receptionist tapi masih secure.
Suasana bising.
Parking tak selamat. Kereta calar.
Breakfast 6.30 sampai 10.30. Tapi pukul 8.30 makanan dah habis. Tak refill semula.

6/10

Pleasant

14 Jan 2019

Verified traveler

Water tab leak

8/10

Excellent

29 Nov 2018

Mickey

Nice food around

4/10

Poor

02 Jul 2018

Verified traveler

NO HOT WATER & NO INTERNET SERVICE

NO HOT WATER & NO INTERNET SERVICE
NO HOT WATER & NO INTERNET SERVICE
NO HOT WATER & NO INTERNET SERVICE

6/10

Pleasant

24 Jun 2018

Verified traveler

Condition poor

Area is good but room carpet is dirty and room small.

Family

10/10

Exceptional

23 Jun 2018

malin

Nice

Senang cari makan dan dekat dengan tempat shoping serta dekat dengan upm tempat anak saya belajar

6/10

Pleasant

19 Jun 2018

CATHY

BATHMAT DIRTY SEEMS NOT BEEN WASHED.

THE HOUSEKEEPING STAFF TOOK QUITE SOME TIMES TO SEND BATH TOWELS. HOT WATER WAS NOT WORKING AT ALL. NO MINI FRIDGE IN THE ROOM. NOT UP TO MY EXPECTATION.

8/10

Excellent

11 Jun 2018

Verified traveler

Great choice for Business Travellers

Room is cosy, nearby has variety choices of entertainment and food.

10/10

Exceptional

25 Apr 2018

Mickey

Nice

New, Nice , Convenient
Will come back again

4/10

Poor

06 Apr 2018

Verified traveler

Staff service need to be improved

bad check in experience.paid in hotels.com and yet the staff claimed that they never received any payments and wanted to ask me to pay twice. i insisted and even forwarded them the email showing that I have paid. very bad service as i had to call twice to the front desk to get a hair dryer.

8/10

Excellent

17 Mar 2018

Verified traveler

electricity tripped but no one can solve. changed room but the new room no clean, some stuffs left in the room and the towel is dirty.

6/10

Pleasant

12 Mar 2018

Verified traveler

Nice & good hotel to stay, but on the room service need to perform more. I would like to stay again later.

8/10

Excellent

05 Mar 2018

Dr. Sudhir Kumar

A failed attempt at being a fancy budget boutique

The hotel actually has good potential but unfortunately due to poor enforcement or being a budget hotel the guests abuse its facilities. For eg the moment we got into our rooms a few of them had a smoke stench which was further evidenced by cigarette ashes now firmly settled and has become part of the carpet floor in our deluxe 3 bed room on the first floor. Next was the warm/hot shower which did not function in some of the rooms, no clear answer from them whether or not it could be rectified so in the end had to go to someone else's room to have a hot water bath. Breakfast was not at all adequate but that being said it was just ok. The only good thing was the bar which served fresh beer on the tap. No food options for lunch and dinner but surrounding shops had many options (hawker/fast food/local food).

Basically a place just to lay down at night and go about your activities in the day or evenings.

Family

6/10

Pleasant

03 Feb 2018

Verified traveler

Poor maintenance on an otherwise nice hotel

Toilet seats has dried urine drops on closer inspection, shower head splashing everywhere, air con leaking, ceiling & carpet with water stains (due to pipe leakage, I think)

8/10

Excellent

23 Dec 2017

Verified traveler

Reasonable priced hotel

Good location near bus station and many food options. Nice lobby and comfortable rooms. Has a restaurant and bar which is convenient. Free breakfast options.

Partner

6/10

Pleasant

20 Dec 2017

Verified traveler

Average

Averagely good. Reasonable price and easy to look for foods. Breakfast might be able to further improve instead of serving ala carte meal nowadays.

8/10

Excellent

10 Dec 2017

nyda

Good

Location is good. Hotel also nice. Staff good. Breakfast need to order & limited menu. Overall ok for short vacation

4/10

Poor

03 Dec 2017

Verified traveler

Poor Managamenet

We arrived to the hotel at 3pm which our room should be ready for check in. However, they told us our room still not yet clean?!. The reception searched another room for us yet still need to wait another 15 minutes for them to clean it up for us.
Once entered the room, the table was not wipe probably. Coffee stain still on the table. I need to wipe it myself so that I can put my things on it. The window lock was broken (we stay only at 1st floor), imagine anyone can climb into our room! We called the reception on this matter and ask them to come have a look on the window lock to see anything can be done. As we expected, they never came....

Water leaking out from the shower area and in the bathroom... once we have a shower.. the whole bathroom floor was wet...

Our room was right next to the food count... so you can imagine how noisy in the early morning of them cooking downstairs..

4/10

Poor

18 Nov 2017

Verified traveler

Room Condition

Room condition is not up to expectation, seat of toilet bow and door of the shower is not proper secured.
Wall of the shower room also stained. Overall cleanliness is below average.

6/10

Pleasant

18 Aug 2017

Verified traveler

Room is decent for the price given

8/10

Excellent

16 Aug 2017

Verified traveler

Nice place to stay and easy to look for food.

8/10

Excellent

04 Jul 2017

Mokhtar

Excellent Hotel Location

Hotel is accessible to other facilities such as restaurant, grocery shop. It is located in the center of Bintulu.

6/10

Pleasant

28 May 2017

Eddy

Good place neraby eating place

Good place neraby eating place. Room is spacious enough for 3 persons.

4/10

Poor

16 May 2017

Joseph

Given 1 key card only. Flooring very dusty. No electrical socket by the bedside. Available sockets underneath the writing table.

10/10

Exceptional

24 Apr 2017

Sean

Nice hotel nearby town

Room is clean and 2 mins walking distance for food court.

8/10

Excellent

17 Mar 2017

Verified traveler

Nice hotel close to mosque

Nice n friendly n most of all near to Assyakirin Mosque

8/10

Excellent

13 Mar 2017

Verified traveler

Value for money

Good environment, good services and good location, cosy but no window. Value for money.

Family

8/10

Excellent

11 Mar 2017

Jagjit

locate at the heart of Bintulu with amenities

Hotel facility are in good condition, room are clean and neat, wonderful place to stay, staircase still under mantainence certain floor are not so clean, hot shower is not functioning well.

8/10

Excellent

16 Feb 2017

Weipeng

water heater not functioning

8/10

Excellent

24 Jan 2017

Rezal

Love the quietness of the hotel environment

Love the interior design and the quietness of the hotel environment.

8/10