Name: Coron Underwater Garden Resort
Address: Baquit Island, Coron, Palawan, Palawan, 5316, PH

2/10

Poor

15 Jul 2026

Antonio

Terrible place to stay and badly managed!!

Friends_and_family Family

2/10

Poor

02 Jun 2026

Randal

Frankly, this was my worst hotel experience ever, in terms of expectations versus reality. I’ve stayed in many crummy hotels, that I expected to be crummy. And stayed in many excellent hotels, that I expected to be excellent. Never have I stayed at a hotel that I expected to be excellent, but turned out to be very crummy!
Also, to put things into perspective, I have visited Philippines 25 times over the last 20 years and stayed in dozens of hotels around the country.
We experienced many failures, shortcomings and disappointments from the staff and the hotel:
1. First, their website states that they have 24 hour front desk attendance. In fact, they do not! Had I known the actual truth I would not have stayed there as I have a medical condition for which it would be ill advised to stay on an island with no means of being able to quickly reach emergency medical services.
2. Their website states that they accept Visa as payment. In fact, they do not. Had I known the truth, I would have arrived with more cash, as it was I had to borrow money from my family. Not a good look…
3. Their website states that Wi-Fi is available in all areas. The reception in our room was poor to nonexis

2/10

Poor

22 Apr 2026

jake

First ferry transfer was 2 hours after they said they would be there. Second ferry transfer was 1 hour after they said they would leave. Can't trust them to make reliable plans. Pools were so dirty you could use them. Pubes in the bathroom on arrival. Food was not good and expensive. Staff were friendly. Mini jet skis, $500 pesos for half an hour were fun. Kayaks at $300 pesos an hour were not worth it. Clean air though.

Friends_and_family Family

4/10

Poor

19 Jan 2026

CarrenJoy

The room is nice, spacious. Some staff are nice but the other staff is terrible, we had one unintentional incident but one of their staff have a bad attitude and tried to attack one of my sibling which is not acceptable at all. They didn’t handled the situation very well. And plus, it’s a lot of hidden charges about the food and services which is they didn’t informed us from the beginning. We definitely not coming back on this resort hotel.This is our first and last time we stayed on this hotel. There is a lot of nice place in town to stayed in. Think about your safety too.The room is spacious and well-appointed. While some staff members are pleasant, others exhibit unacceptable behavior. We experienced an unintentional incident, but one of their staff members displayed a hostile attitude and attempted to assault one of my siblings. This behavior is entirely unacceptable and their handling of the situation was inadequate. Additionally, there are numerous hidden charges for food and services that were not disclosed to us upfront. Consequently, we will not be returning to this resort hotel. This will be our final stay at this establishment. There are many other pleasant accommodations available in town. Please prioritize your safety when making your accommodations.

Leisure Family_with_children

4/10

Poor

06 Jan 2026

Jameson

Food was not great, obvious signs of poor maintenance throughout the hotel, mixing chamber for the shower didn't work so you either got hot or cold water, both pools were not being filtered or cleaned, no room service unless you directly ask

Partner

8/10

Excellent

27 Nov 2025

Mathe

There's a restaurant without food. If they have food it's horrible. I always recommend to bring your own foods likes noodles. If not you will have to ride the 15 minutes boat to Coron City. Nice place to relax but no food or beers.

Leisure Self

2/10

Poor

23 Oct 2025

Chris

Photos are about 10yrs old
Very limited boat taxi service and they charge nearly £40 for taxi after 19.30

Self

8/10

Excellent

14 Sep 2025

Ashley Love

Our way stay is fantastic..We were able to relax and feel stressed free. We enjoyed the pool and the view. The staff were really accomodating to our needs and very friendly. The hotel just need to improve in there mode of payment it would be good if customers can pay by card or any other option than cash. But our overall stay is great plus the island hopping experience.

Friends_and_family Family

2/10

Poor

07 Aug 2025

Lanze Aenscehn

Overall not satisfied

Leisure Partner

10/10

Exceptional

16 Jul 2025

Mayra

Beautiful place

10/10

Exceptional

11 Jul 2025

Adrian

We had a wonderful stay at this property. All the staff are very accommodating and respectful. You can go fishing on this property and let them cook it for you for a little fee , just make sure bring your own gear for fishing. Thank you guys for making our stay really good.

10/10

Exceptional

08 Jun 2025

giovanni

Hotel is isolated which we love. away from the hustle of the city. It’s was quiet and staff are very helpful.
I loved the seaside view. Will come back again

Leisure Partner

10/10

Exceptional

19 Mar 2025

Bonnie

Only thing that was an issue, was that several items on the menu were not available. Otherwise, the food we did get was good.

Leisure Friends

6/10

Pleasant

13 Feb 2025

Mathe

The restaurant is horrible horrible. You bet bring your own food. Best place to rest away from the crowded town of Coron. Very very good the boat 🚢 ride tour the all day long.

Leisure Self

10/10

Exceptional

06 Nov 2024

edward

The personnel are so friendly and accommodating

Leisure Partner

10/10

Exceptional

16 Jun 2024

John

Great break away from the rat race.

Great place to stay and be secluded. Staff are very friendly, you need to get a boat too and from the resort but that is fun.

Self

10/10

Exceptional

05 Apr 2024

Anthony

Awesome view

Loved being close to the water and use of swimming pool staff friendly and so helpful

Partner

2/10

Poor

27 Mar 2024

Rachel

Not walkable. Not convenient despite times transfers. I’m so glad I only booked two nights. I drove my self crazy with the lack of comprehension. English or Tagalog it doesn’t matter. These ppl saw money first

Leisure Family

10/10

Exceptional

29 Feb 2024

MERCEDITA MALDA

So quiet, good for relaxation

4/10

Poor

13 Feb 2024

Paola

Very inconvenient to get around. Some of the staff weren’t very nice.

Leisure Friends

10/10

Exceptional

08 Feb 2024

Savannah

Booked this hotel on a whim and was pleasantly surprised to see it was much more private than Coron Town Proper. Only hiccup was that there was only one boatman at the time, and missed us in the last pickup to the hotel. They were very helpful in getting us to and from the island, providing hotel shuttle service (private).

Great tours too, and loved the pier and floating villas.

Leisure Family

8/10

Excellent

04 Mar 2020

Anand

Smell the sea and feel the sky.

Employees are customer focused and helpful. Loved the location on water. Serene place and great views.

Partner

8/10

Excellent

26 Feb 2020

AMJQB

it was a nice resort overall, I will likely stay again when I come to Coron.
the staff were amazing, shout out to Bea from the restaurant, he was very accommodating!

Leisure Family

8/10

Excellent

23 Feb 2020

Verified traveler

Quite place to stay.food prices are expensive and no other interesting things to do at night in the island.

Leisure Friends

10/10

Exceptional

05 Feb 2020

S.Q.

If you're staying in Coron, might as well stay on an island resort like this. We understood that staying here we wouldn't have options for restaurants but we were very pleased with the hotel restaurant's menu and food quality. Great cooking. In fact we found that we were better off eating at the hotel than going to town looking for meals.

Access is also easy, they have their own designated boat that comes every hour to take you to town or to pick you up from town. The employees are all really nice. Great views as well, it's a quiet and peaceful resort.

Leisure Family

10/10

Exceptional

23 Jan 2020

Mikaela

I liked the view, the pools, and the staff. It was very relaxing and the view of the nearby islands was exquisite all day round. I also like that they routinely have our rooms cleaned and scan the pools for leaves. Just one suggestion: I just think that - since their restaurant is the only one in the resort - it would be good to expand the menu in the future.

Leisure Family

8/10

Excellent

11 Jan 2020

Verified traveler

I love the pool next to our room, the food is good but kinda expensive

Leisure Family

10/10

Exceptional

07 Jan 2020

Verified traveler

This place is perfect for relaxation.

Friends_and_family Family

4/10

Poor

03 Jan 2020

Verified traveler

the photos do not look like reality. lots of insects. food is bad. however, we appreciated that they did an effort to satisfy us after complaining. the stay was ok but i would not advise it for a couple, especially if honeymooners

Leisure Partner

4/10

Poor

02 Jan 2020

Michael

1.5 star

Not even close to a three star hotel. Maybe 1.5. Rooms are extremely disappointing and uncomfortable. Service was good

Partner

4/10

Poor

06 Dec 2019

Verified traveler

I have NO IDEA how this place has such positive reviews. First off, it looks nothing like the pictures. The place is eerily empty and quite rundown. It says both online and on the form you sign that there is boat service shuttling hotel guests back and forth to town until 10:45pm - but they have changed ownership and this service now ends at 6PM!!

4/10

Poor

20 Nov 2019

JOSEPHINE G

We were disappointed. Coming from Coron town proper, they only provide shuttle up to 6 pm. Since we did island hopping everyday, we had no choice but to eat in their restaurant. There were limited choices with the food and the price was expensive for a hotel in their caliber. The service was poor. You have to draw the server’s attention every time. We booked two rooms and the first night the cover of the air conditioner fell and almost hit my sister

Friends_and_family Family

10/10

Exceptional

29 Oct 2019

Verified traveler

I like that they offered free kayak. I wish they had a gym.

Leisure Family

8/10

Excellent

22 Oct 2019

SteveT

Location is uniquely isolated but accessible at the same time... a short 12 minute light boat ride from dock to hotel.
Can watch sunrise and sunset from the hotel property.
Staff are very hospitable... from the boatmen (forgot their names) Jayne at reception to the amazing restaurant/bar staff Matt, Carlo, Wheng, Victor as well as the extremely quiet Housekeeping staff. And the new OIC so courteous and helpful.
Coldest beers in Philippines GUARANTEED!
Property requires a fair amount of cosmetic facilities work, bathrooms need a bit of updating, bedroom mattresses could be softer, more hotel quality.
AC very good
The 3 pools are amazing... infinity views from all and right on the water.
The amazing coral garden u see the end of the pier is incredible... untouched, swimming distance from the beach, saw a dugong, starfish, giant clams, myriad of fish species... definitely should be mentioned in their marketing more.

Leisure Self

2/10

Poor

08 Aug 2019

Verified traveler

I was not able to check in to this property because the day of our flight to that place.. the weather was bad and the plane was not able to land. i was calling for the past 2 days , all the phone numbers listed in the internet , every time you call any of those numbers , it will just keep ringing and no one will answer. This place either has incompetent staff/management or this place no longer in business . NO ONE SHOULD BE BOOKING IN THIS PLACE AND AFTER 4 WEEKS CHECKING IN THE AGODA SITE, THIS PLACE APPEARS TO BE ACCEPTING BOOKING. THIS PLACE NEED TO BE INVESTIGATED .

Leisure Family_with_children

10/10

Exceptional

22 Jun 2019

Verified traveler

The sunset this resort faces is unquestionably the best. If you come to this resort with a smiling face and and humble attitude, you will be greeted with the most kind and caring people. If you come with a \"holier than thou, I am better than you\" attitude you will still be greeted with a warm and caring staff but I guarantee you, you will have more fun if you come in with a smile. The Coron people are gentle and kind. The pools are lovely, everyone who greets you from the airport, to the van, to the boat, all the way to the resort are sweet. Tip them generously. The work hard in all kinds of weather and make no mistake, it is tropic HOT and they work to serve you. Evryone moves at a gentle sway, almost meditative walk. That is how you survive the heat. Everyone pitches in and picks up trash when they see it. Even the tours' guides who are divers dive derp to pick up a pladtic spoon. DO NOT contribute to the trash in this paradise. This underwater resort is a gem. Tell yoyr best friends to visit.

10/10

Exceptional

10 May 2019

Verified traveler

Boat ride to and from is property is amazing for the views and a nice way to travel. Property is in a great peaceful place and staff very warmly. Two swimming pools plus the sea what more can you say.

Leisure Family

8/10

Excellent

05 May 2019

Verified traveler

Peaceful & quite👍 Beautiful water & mountains surroundings.

Leisure Partner

6/10

Pleasant

01 Apr 2019

Verified traveler

It's ok for a couple of nights

Ok for a couple of nights

Family

8/10

Excellent

30 Mar 2019

Verified traveler

Very cool to have a salt water and a separate fresh water infinity pool overlooking the ocean!

Leisure Family

6/10

Pleasant

19 Feb 2019

Verified traveler

Very Quiet Place

Very quiet place since we are in an island. This is still a tropical country so we expected a few bugs but nothing we didn't expect. The place is very comfortable.

Family

6/10

Pleasant

14 Feb 2019

Verified traveler

Not worth the price, boat trips to and from Coron town were good and regular but accommodation was a bit run down and restaurant was usually out of alot of food

Leisure Partner

10/10

Exceptional

11 Feb 2019

Verified traveler

I love everything about this place,safe,clean,very accommodating with guest and the food are excellent being from the philippines now reside from USA thumbs up for us. All in all we got 16 people stayed here and we all love it

Friends_and_family Family_with_children

8/10

Excellent

10 Feb 2019

Verified traveler

What a great spot! The hotel is only accessible by boat so be sure to reach out to the hotel in advance to arrange pick up (though they do have boats going back and forth to town regularly during the day), but there is a restaurant and bar on the property if you just want to hang out. Rooms were better than expected and very comfortable with a balcony on the water!

Leisure Self

4/10

Poor

06 Feb 2019

Anjali

Disappointing

My stay at the CUGR was disappointing. While the room was clean and renovated, everything else was very basic, like a motel. The pool areas were uninviting and had no shade or staff coming to offer food or drinks. Speaking of, the food selection was dismal, especially for a vegetarian. The views even were not of the turquoise waters and white sand that we want to see when in coron! I felt stuck on the island and regretted my stay.

6/10

Pleasant

03 Feb 2019

Verified traveler

Pleasant, but not the standard you expect

We thought the hotel has alot of potential, beautiful grounds, lovely pools, very peaceful etc, but a few things holding it back from being the hotel you expect for the price. For example, the staff in the restaurant seem lazy and unhelpful, and the kitchen is definitely understaffed, as one day for lunch it took 1 and a half hours to get our lunch. The included breakfast is nice, the pancakes are lovely, but you only get one. No teabags so tea lovers bring your own! Nice pool, but the fresh water pool could do with a clean. Our room was comfortable, but it lacked a few things,eg the complimentary water and toiletries were not refilled in the 3 days. The hotel was generally clean but our bathroom was a little grubby, and it's annoying how the shower gets the whole bathroom wet. Good points about the hotel is that you can borrow pool towels free of charge, they give you a nice welcome drink on arrival and the beautiful grounds. The boat service that takes you to and from Coron town proper is very good, and runs up until 10:45pm. The two men who work on this boat are lovely. I appreciate thatyou can pay alot more for the 'island hotel' experience, and this is a relatively budget hotel for a similar experience, but we found that in cheaper places we have received much better customer service, bathroom facilities and restaurants. Overall an enjoyable stay.

Partner

6/10

Pleasant

24 Jan 2019

Verified traveler

Absolutely beautiful location marred only by the stunning lack of attention and effort put into its maintenance, and general service (good luck ordering almost anything, food or drink, at the restaurant, and get ready to hear \"we don't have any pork right now\" or \"what's a pina colada?\").

Wifi was utterly terrible. This place is saved from total condemnation only by its sublime location for sunset and sunrise!

6/10

Pleasant

08 Jan 2019

Verified traveler

Great view from our room, lovely ambience overall. Staff were friendly and helpful

4/10

Poor

02 Jan 2019

Sean

Service was the worst I experienced in the Philippines. Staff seemed disinterested. I ordered a vegetarian omelette. It took 45 minutes to arrived and when it did it was a ham and cheese omelette. Which was appealing considering I don’t eat meat. Food and drink at the resort was overpriced. You have to request room cleaning as nothing is standard

Partner

6/10

Pleasant

01 Jan 2019

Verified traveler

Like the boat ride to and from property and the staff was very polite and helpful!

Leisure