Name: River Hotel Ha Tien
Address: Lot 3 Tran Hau Trade Center Binh San Ward, Ha Tien (kien Giang), 70000, VN

8/10

Excellent

02 Jun 2023

KIM N

Good view, excellent service

This 3 stars hotel is a little dated, has great view to the river, convenient locations to market and eateries.
We stayed (1 night) on the first floor facing river/main street. Therefore, noisy from about 6am. Bring ear plugs. Front desk staffs were extremely helpful and accommodating.
Thank you, you've made our stay that much pleasant.

Partner

6/10

Pleasant

17 Nov 2022

Anthony

Ok

Leisure Family_with_children

10/10

Exceptional

03 Nov 2022

Anh

Clean and spacious room, friendly staff. I'd say best hotel in Hà Tiên.

Business_and_leisure Family

6/10

Pleasant

29 Jul 2022

Mick

Hà Tiên hangout

The only really good thing about this hotel is location, with great views on the river front of the river out into the ocean. We stayed for 3 nights in the best room - the Presidential Suite on the 6th floor. There certainly are better alternatives around town, but not with the view. Maintenance is non-existant - the last time a dollar was spent was as the builder walked away. Everywhere there are signs of deterioration. Everything is falling apart. The sky roof has been shut down - all the tiles have lifted, doors are broken. Only 1 of the two lifts was working. Furniture and carpets are very tired. Our room was quite dirty and didn't improve during our stay. But, location, location, location and views.

Partner

6/10

Pleasant

22 Apr 2022

TAN

In room amenities is very limited.

Leisure Family

6/10

Pleasant

03 Apr 2022

Khanh

Too old

Leisure Family

2/10

Poor

21 Jun 2020

Hoan

I booked a Deluxe Suite for my Fiance, her mother, elderly grandmother, and pregnant aunt so they would have a nice place to stay at for their vacation in Ha Tien. They were promised a river view from the room, but all they saw from the room was the roof top of the lower portion of the hotel. The bathtub inside the room was broken. One of the sinks was clogged. The drapes and decor was seriously outdated. But those are just minor things that was more of a setback than anything. My family noticed that the AC unit in one of the rooms of the suite was not properly working. This was a 10pm at night, and everyone was getting ready for bed. We called the front desk for assistance. They sent a technician up to address the problem, and he confirmed the problem and said he had to get someone else to fix it. We waited for 20 minutes for the other guy to come up. The second guy comes up, and has a audacity to tell us that the AC was properly working and that it was connected to the other AC, and told us to wait 20 minutes more. If the unit wasn't working, to call the front desk once again. This made absolutely no sense. The AC unit was obviously not blowing cold air, for the past few hours, and it was confirmed. We asked to be moved to a different room, but the hotel was unable to accommodate us. The service, technician, staff, and hotel was pathetic. This is by far the worst place I've booked. If you're visiting Ha Tien, stay away.

Leisure Family

2/10

Poor

30 Dec 2019

Verified traveler

The only thing I liked here was the staff. But this hotel's management needs to change. On our first night they ran out of toilet paper. Had to run out to get some first thing in the morning.

Business_and_leisure Family

6/10

Pleasant

09 Dec 2019

Verified traveler

This hotel supposed to be a three star and the best in Ha Tien, but unfortunately it did not live to it title. The building was not that clean, and aircon not working properly. We have told and complained numerous times about the aircon and there is not much they can do about. Also about the buffet breakfast, their rule was if than 30 people, they will not serve buffet, but instead they would provide you some simple dishes , from their menu, and not much to choose from. You will only find out when you get there that buffet is not served and you will not get your refund..We have to pay an extra $350K in dong per night just for the folding bed in the same room. We would never book that hotel again.

Friends_and_family Family

4/10

Poor

01 Nov 2019

Verified traveler

No Wifi, No Buffet Breakfast, Ti vi has no channels at night, What a Terrible Hotel ........

Leisure Family

10/10

Exceptional

10 Sep 2019

Verified traveler

Ideally Located, near enough to Jetty. They gave up th erestaurant boat since I last came 3 years ago. Nonetheless every else is good

Leisure Self

10/10

Exceptional

30 May 2019

Paul

Room had an excellent view of the river. Bathroom needed upgrading. Local area was bustling with activity and great for eats.

Partner

4/10

Poor

19 Mar 2019

Cindy

The rating was not a true representation of the property. There were also rats in the lobby.

Friends_and_family Family_with_children

10/10

Exceptional

13 Mar 2019

Dm

Beautiful view, spacious and clean room. Nice location to walk around at night.

Leisure Family

8/10

Excellent

25 Feb 2019

Anonymous

We enjoyed our stay but the food at the hotel or surrounding area was horrible

10/10

Exceptional

22 Feb 2019

Verified traveler

Hotel is clean. Staffs are friendly and nice. Locates next to river where travelers can easily buy speed boat ticket to visit Phu Quoc island. Also near local market and lots of eateries in walking distance....

Leisure Family

10/10

Exceptional

08 Jan 2019

Verified traveler

Beautiful view. Friendly and very helpful staff. Close to market

Leisure Family

6/10

Pleasant

15 Dec 2018

Jay

Nicest hotel in town. The room was clean and comfortable with a nice view. The staff was kind and helpful. Breakfast was not a buffet which was surprising since the restaurant appeared to be set up for a buffet and all other hotels that we stayed in during our 8 nights similar priced and rated hotels in Vietnam came with quite a nice breakfast spread. There was a set menu with 3 options. I ordered the Asian which was a pretty solid meal and my wife ordered the Continental which was 2 baguettes, a small plate of fruit and a tiny portion of yogurt which arrived frozen. The coffee was undrinkable.

6/10

Pleasant

13 Dec 2018

Verified traveler

View was good
Hotel needs updating and better cleaning
Breakfast not worth eating there

Leisure

6/10

Pleasant

13 Oct 2018

Khanh

Expensive for what it’s worth.

Our family of 4 booked for 3 nights but only stayed for 2.
Hotel was clean, services ok, breakfast options and quality could be improved.
laundry service was not available (their dryer wasn’t working at the time) but hotel would/could not organise an alternative option and did not notify us in advance.
There is also a lot of construction work( dusty) and not much to do around whole area thus we left after visiting Phu Quoc.
Overall the hotel was expensive for what it’s worth.

Family

6/10

Pleasant

26 Sep 2018

Donald

I night hotel only!

Needs better management! Loud music, bird farm on the mountain-view side. You get what you paid for!

8/10

Excellent

29 Aug 2018

Derrick

Staff improved our second night

We extended our stay a second night and the staff seemed more attentive. Also, the breakfast buffet was back and the fresh fruit was a welcomed addition.

Partner

8/10

Excellent

29 Aug 2018

Derrick

Staff seemed distracted

Hotel was adequate for the price, clean rooms. Staff seemed distracted and too busy even though the hotel was quiet with few guests. Breakfast buffet was closed due to low occupancy. Menu options were good.

Partner

6/10

Pleasant

13 Jun 2018

Khai

Good location. Nice view. Clean room. A little noisy until 10pm. Lots of tour bus traffic because they park next to hotel. Windows did not close completely so that was reason for it being extra noisy.

8/10

Excellent

26 May 2018

Mei

Great location

This hotel was nice especially when we needed a place for overnight and catching the early ferry.

Family

10/10

Exceptional

12 Mar 2018

Pauline

Great stay

Couldn’t fault this hotel, rooms spacious, comfortable bed, great bathroom.
Very friendly staff, especially Eric who goes that extra mile.
Would stay again and definitely recommend

Partner

8/10

Excellent

12 Mar 2018

Mark

Good value close to border crossing.

Good hotel. Great value. Breakfast was reliable. Wifi was not reliable. I would stay here again

10/10

Exceptional

09 Mar 2018

pauline

Lovely

We really enjoyed this hotel, it is very modern, with big rooms, comfortable bedlovely bed linen. Bathrooms are spacious with nice toiletries towels and hairdryer. It was so nice having a soak in the bath with lots of hot water.
Breakfast was ok but catered more towards the Chinese but there were eggs and omelette made to order.
Good location by the river and lots of food places near by.
Staff are friendly and helpful.
Would recommend this hotel

Partner

6/10

Pleasant

15 Nov 2016

sam

I had the river view,but room smell bad from bathr

There's not much to do in Ha tien, just stop by for one night from Phu Quoc

8/10

Excellent

27 Jul 2016

Verified traveler

Lovely room, great view, not so great breakfast

The room itself was large, modern and very comfortable, with a great view of the river. Only issue we did have was that there was no hot water for the two nights we were there, even after reporting it, they were unable to fix it so we had to boil the kettle for a hot bath. Hotel is a great location for exploring the area (hiring a scooter is a must). Must note that the breakfasts were awful, food was ice cold, and not all that tasty, otherwise I would recommend this hotel

Partner

8/10

Excellent

28 Jun 2016

Nikki

A great hotel - a stand out in Ha Tien

Nice hotel, staff try to be as helpful as possible. It is definitely a stand out for Ha Tien but by western standards would be 3 star. The hotel hot water is solar powered so unless you like cold showers, don't go in storm season. Cleaning needs to be improved (basic vaccuming and dusting) but bathroom hygiene was good.

4/10

Poor

02 Mar 2016

john

Cutting the wrong corners

Calamitous finishing and poor staff training sum up to 2 stars instead of the 4 stars this place should be. The hotel boasts a great position and looks the business from the outside. It has a pool which you must have to be 4 star hotel but to access it you must leave the hotel and walk 80 meters or so along the street and enter a gate into the pool area which is not very well screened from the street and with no shade. Little wonder in the 2 days we stayed that we saw no one visit the pool. The breakfast buffet is impressive mainly because the hotel caters for coach parties, but the staff have not been trained properly. Bain Mairees were left open and not closed, a guest dropped a piece of meat on the floor in open walkway that was stepped over by every member of staff and not picked up and even tho the staff were mainly standing in position around the room no tables were cleaned until a guest left. There were 8 chairs around each table but it was really only possible to sit a maximum of 6 around a table. The table cloths were too small, just hanging over at the ends but gapping the table top on each side and were not ironed.
Our bedroom was a superior double on the 4th floor with a great view over the river, spacious but very poorly furnished with cheap melamine furniture. With acres of space we were bewildered why the bedside cabinet was butted against the left hand wardrobe door which made it impossible to open. The bathroom was equally poorly done and dirty from standing.

10/10

Exceptional

13 Feb 2016

Verified traveler

Good stopover

Had the hotel to ourselves. Didn't see a single other guest.
Room service prompt.
Reception booked our ferry tickets to Phu Quoc.
Excellent spice in clean room with amazing view over the river.

Breakfast the only disappointment. Although we were pleased to be given vouchers for the beautiful floating restaurant opposite, the breakfast itself was poor. No real choice with many menu options \"not available\" left me with toast, butter and a weird yoghurt.

Partner

10/10

Exceptional

22 Aug 2015

Dianne

Ha Tien hotel

Fantastic room - we had a corner. The bed was big and so comfortable; the room was nicely decorated and with all the amenities. The bathroom was also nice and I have to say their breakfast buffet was impressive.

Partner

8/10

Excellent

26 Jul 2015

Verified traveler

Nice hotel, good location. Breakfast was very various

8/10

Excellent

29 Jun 2015

jason

Nice staff

Friendly and professional, the staff made my stay very pleasant. My room is clean, comfortable, and roomy compared with many five-star hotels in Europe and Japan. This hotel is right in the heart of Ha Tien, where I can have beautiful view of the river. It is the best hotel in Ha Tien and may be the best 4-star hotel in Vietnam

8/10

Excellent

12 Sep 2022

Jean-guy

Hôtel confortable , le personnel est vraiment adorable et disponible, possibilité de louer un scooter sur place. Pendant notre séjour l’hôtel était en rénovation: bruit de travaux tôt le matin.

Leisure Partner

8/10

Excellent

22 Aug 2020

BIKER

Good enough!!

I just stayed one night to take a ferry to Phu Quoc next morning. Hotel has a good view and very close from main street. Room was clean. Air conditioner was not very strong but enough for good sleeping. Wifi also not very strong signal but I can use it without any inconvenience. Good enough. Price also very reasonable.

Self

8/10

Excellent

07 Jan 2020

Joakim

Nice hotel

The hotel is in OK condition. The staff where very helpful and arranged for the next leg in our travel, which was very convenient.

Partner

10/10

Exceptional

31 Dec 2019

Verified traveler

Tout était parfait : emplacement, chambre, propreté, petit déjeuner.

8/10

Excellent

29 Dec 2019

Christopher

Eine Nacht in Ha Tien

Waren eine Nacht im River Hotel bevor es auf die Fähre nach Phu Quoc ging. War soweit alles ok. Sehr freundliche Mitarbeiter und Bedienungen. 5 Minuten mit dem Taxi zum Pier.

Partner

8/10

Excellent

01 Apr 2019

Antoine

La renovation de la piscine est très réussie
J’avais séjourné il y a 3 ans et la piscine ne faisait pas 6m2 avant mais la nouvelle est formidable !!!

Family

10/10

Exceptional

01 Mar 2019

philippe

excellent choix

Excellent hôtel, bien tenu, et très bien situé.
Le directeur parle français, et le responsable du restaurant et de la com est français.
Le personnel parle anglais, et est à l'écoute.

Partner

10/10

Exceptional

04 Feb 2019

Jonas

Nöjd gäst

Närheten, servicen, stranden, hotellet och den varma servicen av de anställda var anledningen till varför vi än en gång valde att bo på detta ställe. Verkligen jättenöjda med allt.

Partner

6/10

Pleasant

29 Apr 2018

Monique

Arrivée désastreuse, il faut se défendre

À l'arrivée le gérant général a du se mêler de régler une mésentente entre le contrat passé sur internet et le prix qu'on nous demandait. Nous avions un enfant et ils voulaient nous charger un supplément (déjà dans l'entente). Nous les avons confrontés et ils se sont excusés. La piscine est presque dans la rue.... assez ordinaire. Le reste était ok, mais la situation de l'hôtel est à retenir. La ville est tellement bien situé

Family

8/10

Excellent

17 Mar 2018

joop

Goed voor het geld

Enige echte hotel in ha tien. Vroeger vier sterren nu drie. Is nog steeds de moeite waard.

8/10

Excellent

02 Mar 2018

Patrice

Bel hôtel en restructuration

Très belle chambre, spacieuse avec vue panoramique
Problème d'éclairage que le personnel, malgré sa gentillesse, n'a pas su résoudre. Heureusement que Eric, le responsable marketing, s'est montré efficace !

Partner

10/10

Exceptional

17 Feb 2018

Ebba

Att kunna få ett ”lyx”hotell såhär billigt är helt otroligt! Personalen var inte så duktiga på engelska men de funkade ändå. Vi var supernöjda. Bodde dock bara i ha Tiên 1 natt då vi väntade på båt till phu qouc. Tyckte inte staden var något att ha.

Partner

8/10

Excellent

03 Feb 2018

Verified traveler

Hôtel confortable

Bien situé au bord de la rivière, chambre confortable. Ville étape pour Phu Quoc, Ha Tien n'a pas beaucoup d' intérêt, apparemment ! Mais nous recommandons cet hôtel.

8/10

Excellent

16 Jan 2018

dave

Bien sans plus !!

Nous avons passé 2 nuit à river hôtel c'était correct pour découvrir ha tien bien situé sûrement le plus gros hôtel des environ très calme sur le bord de la rivière la concierge très gentille et la vue superbe

Partner