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Hotel Tivoli

Macedonia (FYROM) Macedonia (FYROM) , Tetovo
Tetovo, St M Tito No 19
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9.0 Excellent 1,002 Reviews
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Hotel details

Useful information about Hotel Tivoli before you book

Comfortable Accommodations: Hotel Diwa in Tetovo offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a TV, soundproofing, and free WiFi, ensuring a pleasant stay.

Dining Experience: Guests can enjoy Italian cuisine at the family-friendly restaurant, featuring brunch, lunch, and dinner. Breakfast options include a buffet, à la carte, full English/Irish, and halal, with local specialities, warm dishes, cheese, and fruits.

Convenient Services: The hotel provides private check-in and check-out, a 24-hour front desk, daily housekeeping, room service, and a paid airport shuttle service. Additional amenities include a coffee shop, outdoor seating area, and free toiletries.

Prime Location: Located 70 km from Skopje International Airport, Hotel Diwa is near attractions such as Stone Bridge (43 km), Kale Fortress (43 km), Macedonia Square (44 km), and Telecom Arena (44 km). Guests appreciate the central and convenient location.


With a stay at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world, you'll be centrally located in Lisbon, steps from Avenida da Liberdade and 12 minutes by foot from Rossio Square. This family-friendly hotel is 0.4 mi (0.6 km) from Marquis of Pombal Square and 10.7 mi (17.3 km) from Costa da Caparica Beach.

Make yourself at home in one of the 285 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. This hotel has 12 meeting rooms available for events.

For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Biosphere Noise-free rooms not guaranteed Professional property host/manager Bioscore Sustainability BREEAM Pets allowed Pet max weight (per pet) in kg is 49 Pet max weight (per pet) in lb is 108 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from June to September.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number 358
    • Payment in full will be due at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.
    • Property Registration Number 358
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 31 per person
    • Airport shuttle fee: EUR 39 per vehicle (one-way)
    • Self parking fee: EUR 24.50 per day
    • Pet fee: EUR 50 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Italian

    French

    Spanish

Nearby attractions

Coracao de Jesus 0.1 km / 0.1 mi
Avenida da Liberdade 0.1 km / 0.1 mi
Cinemateca Portuguesa Museum 0.3 km / 0.2 mi
Marquis of Pombal Square 0.6 km / 0.4 mi
Rua das Portas de Santo Antão 0.7 km / 0.4 mi
Eduardo VII Park 0.8 km / 0.5 mi
Restauradores Square 0.8 km / 0.5 mi
Principe Real Square 0.8 km / 0.5 mi
Coliseu dos Recreios 0.9 km / 0.6 mi
Rossio Square 1 km / 0.6 mi
Miradouro de São Pedro de Alcântara 1.1 km / 0.7 mi
Dom Pedro IV Statue 1.1 km / 0.7 mi
Rua Augusta 1.2 km / 0.8 mi
Carmo Convent 1.3 km / 0.8 mi
Santa Justa Elevator 1.3 km / 0.8 mi

Facilities

Total number of rooms
Hotel
Wheelchair-accessible
Car park
24-hour reception
Check-in hour
Check-out hour
Wi-fi
Upon availability

Room options

  • TWIN STANDARD TWIN • STANDARD TWN.ST
    TWIN STANDARD
    No room image available

    TWIN • STANDARD

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type TWIN
    View / characteristic STANDARD
    Room code TWN.ST
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    TWIN STANDARD

    TWIN • STANDARD

    TWIN STANDARD
    TWIN • STANDARD
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • Room BASIC Room • BASIC ROO.Z1
    Room BASIC
    No room image available

    Room • BASIC

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type Room
    View / characteristic BASIC
    Room code ROO.Z1
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    Room BASIC

    Room • BASIC

    Room BASIC
    Room • BASIC
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • TRIPLE BASIC TRIPLE • BASIC TPL.Z1
    TRIPLE BASIC
    No room image available

    TRIPLE • BASIC

    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    Limited room details from hotel
    Room overview
    Room type TRIPLE
    View / characteristic BASIC
    Room code TPL.Z1
    Occupancy Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Facilities

    No detailed facility list available for this room.

    TRIPLE BASIC

    TRIPLE • BASIC

    TRIPLE BASIC
    TRIPLE • BASIC
    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    No detailed facility list available for this room.

    No room photos available.

  • Room STANDARD Room • STANDARD ROO.ST
    Room STANDARD
    No room image available

    Room • STANDARD

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type Room
    View / characteristic STANDARD
    Room code ROO.ST
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    Room STANDARD

    Room • STANDARD

    Room STANDARD
    Room • STANDARD
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • Room COMFORT Room • COMFORT ROO.OM
    Room COMFORT
    No room image available

    Room • COMFORT

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type Room
    View / characteristic COMFORT
    Room code ROO.OM
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    Room COMFORT

    Room • COMFORT

    Room COMFORT
    Room • COMFORT
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE TWO QUEEN BEDS DOUBLE • TWO QUEEN BEDS DBL.2Q
    DOUBLE TWO QUEEN BEDS
    No room image available

    DOUBLE • TWO QUEEN BEDS

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic TWO QUEEN BEDS
    Room code DBL.2Q
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE TWO QUEEN BEDS

    DOUBLE • TWO QUEEN BEDS

    DOUBLE TWO QUEEN BEDS
    DOUBLE • TWO QUEEN BEDS
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • Room TWO BEDS Room • TWO BEDS ROO.2B
    Room TWO BEDS
    No room image available

    Room • TWO BEDS

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type Room
    View / characteristic TWO BEDS
    Room code ROO.2B
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    Room TWO BEDS

    Room • TWO BEDS

    Room TWO BEDS
    Room • TWO BEDS
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE ECONOMY DOUBLE • ECONOMY DBL.EY
    DOUBLE ECONOMY
    No room image available

    DOUBLE • ECONOMY

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic ECONOMY
    Room code DBL.EY
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE ECONOMY

    DOUBLE • ECONOMY

    DOUBLE ECONOMY
    DOUBLE • ECONOMY
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • SINGLE STANDARD SINGLE • STANDARD SGL.ST
    SINGLE STANDARD
    No room image available

    SINGLE • STANDARD

    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    Limited room details from hotel
    Room overview
    Room type SINGLE
    View / characteristic STANDARD
    Room code SGL.ST
    Occupancy Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Facilities

    No detailed facility list available for this room.

    SINGLE STANDARD

    SINGLE • STANDARD

    SINGLE STANDARD
    SINGLE • STANDARD
    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE SUPERIOR KING BED DOUBLE • SUPERIOR KING BED DBL.KG-SU
    DOUBLE SUPERIOR KING BED
    No room image available

    DOUBLE • SUPERIOR KING BED

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic SUPERIOR KING BED
    Room code DBL.KG-SU
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE SUPERIOR KING BED

    DOUBLE • SUPERIOR KING BED

    DOUBLE SUPERIOR KING BED
    DOUBLE • SUPERIOR KING BED
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE STANDARD DOUBLE • STANDARD DBL.ST
    DOUBLE STANDARD
    No room image available

    DOUBLE • STANDARD

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic STANDARD
    Room code DBL.ST
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE STANDARD

    DOUBLE • STANDARD

    DOUBLE STANDARD
    DOUBLE • STANDARD
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • TRIPLE COMFORT TRIPLE • COMFORT TPL.OM
    TRIPLE COMFORT
    No room image available

    TRIPLE • COMFORT

    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    Limited room details from hotel
    Room overview
    Room type TRIPLE
    View / characteristic COMFORT
    Room code TPL.OM
    Occupancy Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Facilities

    No detailed facility list available for this room.

    TRIPLE COMFORT

    TRIPLE • COMFORT

    TRIPLE COMFORT
    TRIPLE • COMFORT
    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    No detailed facility list available for this room.

    No room photos available.

Guest reviews

What other guests saying about Hotel Tivoli

9.0
Excellent
1,002 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
9.6 /10
Amenities
9.0 /10
100 reviews shown
4/10
Poor
15 Jun 2026
Ian
Standard room poor and when i complained i was told what would you expect for entry level room. Generally customer service gery poor for a leading hotel of the world chain
Friends
10/10
Exceptional
09 Jun 2026
Patricia
Excellent hotel in a great location. Friendly and helpful staff. Good restaurant in the hotel.
Partner
6/10
Pleasant
30 May 2026
Rekha
Great location but the air conditioning didn’t work. It was so hot and stuff and the windows didn’t stay open. Pool closed early 2 out of the 3 days we were there.
Family_with_children
10/10
Exceptional
29 May 2026
Diane
My stay wasn't long but hotel was beautiful comfortable and staff was extremely helpful.
Friends_and_family Family
8/10
Excellent
22 May 2026
Mary
Bathroom too small and shower difficult to use
10/10
Exceptional
12 May 2026
Edith
loved the location and experience
Business Family
10/10
Exceptional
29 Apr 2026
Di
The best hotel in town.
Partner
10/10
Exceptional
27 Apr 2026
Ardeshir
The breakfast buffet did not have onsite chef to make omlets. Omlets were extra which is very unusual with 5 star hotels offering them as part of the reservation.
Family
8/10
Excellent
08 Apr 2026
Peggy K.
Staff was wonderful but we were given a room with a stopped up sink. Maintenance fixed it but the problem occurred again.
Loved the location and the food from the bar was wonderful.

10/10
Exceptional
07 Mar 2026
Basem
Very ideal location, surprisingly for Europe regardless of the staff (especially since it’s a 5 star hotel) everyone there was friendly.
Family
10/10
Exceptional
22 Feb 2026
Marianne
wonderful team - special shout out to Pedro for upgrade
8/10
Excellent
14 Feb 2026
Yekaterina
Room was noisy due to construction.
Otherwise staff was helpful and even arranged for birthday celebration for my daughter. .
10/10
Exceptional
04 Feb 2026
Carlos Graf
I liked the hotel very much. The staff is very kind.
They explained to me that i got an upgrade. I didn’t know at the time of checking-in.

Thank you.
2/10
Poor
28 Jan 2026
Magnus
Extreme construction Saturday morning
6/10
Pleasant
02 Jan 2026
Alberto
Rooms need an urgent upgrade. Not up to a 5 star hotel. Many things in room not working : heating, sockets, etc
Partner
10/10
Exceptional
21 Nov 2025
Alicia
Room and bathroom were stylish, clean and very comfortable. Staff was very nice. The doorman was very friendly and helpful.
Leisure Family
8/10
Excellent
10 Nov 2025
Dana
Hotel was very nice, but I had asked for a quiet room and they put me right next to the elevator and I had to ask for a change.
Self
10/10
Exceptional
05 Nov 2025
Adam
Fantastic, classic, beautiful hotel with wonderful and friendly staff. Right in the heart of the shopping area and easily walkable to all the best parts of Lisbon.
Leisure Partner
8/10
Excellent
26 Oct 2025
Scott
Great rooftop bar, staff was awesome. Everything met my expectations, birthday surprise exceeded my expectations.
Leisure Partner
10/10
Exceptional
21 Oct 2025
Gary
Excellent hotel and great location
10/10
Exceptional
13 Oct 2025
Gloria
Had a lovely three night stay The staff members were
8/10
Excellent
06 Oct 2025
Marianne
Love the Art installation with Archangel Michael in the atrium
Business
10/10
Exceptional
06 Oct 2025
Heather
This is a beautiful hotel with elegant and comfortable furnishings and amenities. The restaurants were wonderful and the pool area was a quiet oasis. Excellent gym and friendly, helpful staff too.
Leisure Partner
10/10
Exceptional
22 Sep 2025
David
Outstanding! Seen rooftop and restaurant were wonderful!
Staff was excellent!
Friends_and_family Family
8/10
Excellent
03 Sep 2025
Pegah
Great location, acceptable customer service, a little bit pricey
10/10
Exceptional
02 Aug 2025
jessica
Fantastic breakfast and very comfortable bedding
Leisure Self
10/10
Exceptional
31 Jul 2025
Zulbear
I liked everything here
Wold recommend
Leisure Partner
10/10
Exceptional
10 Jul 2025
Andrew
Perfect location for restaurant, tuk tuk tours and shopping
Leisure Partner
8/10
Excellent
20 Jun 2025
anita
Nice stay, rooms need some tlc. No hot water, carpets are all stained. Friendly staff and beautiful lobby.
Friends_and_family Family
8/10
Excellent
10 Jun 2025
Dean
Great location. Older hotel. Air conditioning really does not work well and we were told to open our room windows to cool the room. Location is excellent and pool is great but rooms are a bit old and need updating.
10/10
Exceptional
04 Jun 2025
craig
Cannot beat the location
Leisure Self
4/10
Poor
19 May 2025
Martha
Just a horrible overall experience. NO HOT WATER every day of our stay. Staff unable to fix problems. Electrical outlets in room and bathroom did not work. Blow dryer was broken.
Leisure Family
10/10
Exceptional
14 May 2025
Justine
I loved how the hotel was nearby all of Lisbon’s most exciting attractions and that the staff was very hospitable!
Leisure Friends
8/10
Excellent
12 May 2025
Susan
When I visited only one elevator was working in my wing and it made for waits. Otherwise,it was excellent.
10/10
Exceptional
08 May 2025
Todd
Excellent on every way!
Leisure Family
10/10
Exceptional
07 May 2025
Margarita
Good
8/10
Excellent
20 Apr 2025
Robert
Well, very cool interior and lovely views all around. The river view is probably the best side. The skill and caring of the staff is unmatched, from the cleaning lady to the bellmen... everyone. However I did expect to find... an exhaust fan in the bathroom... an ice bucket and ice machine on the floor... a bar of soap for the shower (you only get a small one for hand-washing and liquid bath gel)... more than one socket available to plug into (and that one had a 3-way split with only one opening available)... We were awaken by loud cars/bikes on Thursday & Friday night, and kids running in a hall... for a top-dollar place was a bit noisier than expected. So it's a 5 star hotel with only a 4-star experience (for American expectations) - but I don't know another hotel there that you would enjoy more.
Leisure Partner
6/10
Pleasant
06 Apr 2025
ROJA
Did not receive any. up benefits was denied early checkin or late checkout
Leisure Family
8/10
Excellent
05 Apr 2025
Kata
Location is good. The room needs lot of important for 5 start hotel.
10/10
Exceptional
03 Apr 2025
stacey
The hotel itself is very centrally located on a beautiful Avenue comparable to the Champs Elysees, Rodeo Drive and the Americana in Manhasset ;). The area is safe with tree-lined streets and plentiful shops. The hotel itself is absolutely beautiful with a stunning lobby, full service spa and breathtaking views from the rooftop restaurant where we enjoyed our plentiful breakfast each morning. Our group included an allergic traveler. Specifically, Teresa Maria, Rafael Gomes, Daniel and several others went above and beyond to make sure we not only were cared for/completely pampered in the safest way possible.
Leisure Family
6/10
Pleasant
30 Mar 2025
Jeff
Overall nice facility. Sadly the first night, the bathroom has a foul smell (smelt like sewage). The staff offered to change rooms but couldn't accommodate adjoining rooms (we needed adjoining rooms to fit our family). We were moved to new rooms the following night, but another issue surfaced that evening - a loud noise emanating from the ceiling (loud squealing noise from the ceiling). It was determined that this noise was from the water pipes in the building. Thankfully this sound stopped but was a major inconvenience when trying to sleep. The staff was gracious in attempting to resolve the issues. But we had a higher expectation from this property than what was delivered. Won't be staying here again.
Leisure Family
10/10
Exceptional
28 Mar 2025
Louis
Our experience at this hotel was nothing short of outstanding. Every detail, from the impeccable cleanliness to the flawless service, exceeded our expectations. The staff was professional, attentive and always ready to assist with a smile. The rooms were elegantly designed, comfortable, and perfectly maintained. The location was ideal, making it easy to explore the area while enjoying a peaceful retreat and I have to mention the incredible buffet. Without a doubt, this hotel set the standard for excellence. Highly recommended!
Leisure Partner
10/10
Exceptional
21 Mar 2025
Eric
Love this property. From the second we pulled up they handled everything. Car, reservations, luggage, everything was handled. Room was well stocked and excellent. Staff was very friendly and helpful. Would highly recommend if staying in Lisbon
Leisure Partner
6/10
Pleasant
21 Mar 2025
Monica
Room was very beautiful until 1 am when I was woken up by music due to a roof top party.
Leisure Self
10/10
Exceptional
17 Mar 2025
Clarissa
Fantastic hotel in the heart of Lisbon and Liberdade avenue. The staff was super attentive, friendly and helpful. The room was spacious, the bed was super comfortable and the amenities are top quality! The breakfast had so many options, everything was fresh and of great quality. The staff keeps coming to the table to check on you, clean the table and replace plates and cutlery. I had an amazing time and would definitely stay here again.
Leisure Partner
10/10
Exceptional
06 Mar 2025
Calvin
Great place to stay
Business_and_leisure
10/10
Exceptional
28 Jan 2025
Lisa Lynn
Excellent breakfast buffet, very clean hotel, beautiful rooftop bar and very friendly helpful staff.
Leisure
4/10
Poor
04 Jan 2025
David
The property is completely average and there were several disappointing things about our room, despite being an executive suite. Shower wouldn’t drain and excess water spilled everywhere. Bathroom sink was broken and sprayed water everywhere. Stains in multiple places in the room. And the room itself was awkward and not well designed. Staff was hit or miss on friendliness. Will stay somewhere else next time.
Leisure Partner
10/10
Exceptional
02 Jan 2025
Kyla
Great stay thank you
10/10
Exceptional
23 Dec 2024
Tracy

Best in Lisbon

Love the Tivoli. It’s the only place I stay while in Lisbon
Friends_and_family Family
6/10
Pleasant
06 Dec 2024
V Sue

Not sure I would return to the Tivoli

Check in was poor. We arrived earlier than the 3 pm check in and were told that we could get early check in for 150 euros, which was a 50% premium of one night cost. We declined and checked back around 1:30 since we had a 2 pm city tour that would last 4 hours. Still no room but at 2:15 received a text that our room was ready. A bit late! Then later, going to dinner it took 30 minutes to get a taxi and make us late for our dinner reservation. The room carpet was dirty with several red stains. The positive is that the location was very good.
Partner
10/10
Exceptional
04 Dec 2024
Helen
Lovely staff and great location
Leisure Partner
10/10
Exceptional
21 Nov 2024
Taunglea
Loved my stay! This was my second time staying at the hotel and I would choose it again. Beautiful property and great staff!
Leisure Friends
10/10
Exceptional
15 Nov 2024
ISIS
Incredible
Leisure Partner
6/10
Pleasant
04 Nov 2024
John
Waited 30 mins for bags to be brought up. Had to go down and remind them. House keeping failed to replace coffee cups. No face cloths. Toilet paper refill wasn’t replaced.
Leisure Partner
10/10
Exceptional
01 Nov 2024
benjamin
Very nice stay
Business_and_leisure
10/10
Exceptional
30 Oct 2024
Cori

Great as always

I have stayed here more than once now. I love the location and breakfast is excellent. I wish there was more storage for clothes in the room. But otherwise, great!
Friends_and_family Friends
2/10
Poor
24 Sep 2024
Barry
Do not stay on the 8th floor. There is a bar on the 9th where the staff must wear clogs, the music is loud, and at 1 am they decide to shift noisy tables across the floor.
Leisure Family
10/10
Exceptional
28 Aug 2024
Chandrashekhar
It certainly is amongst the the best hotels we have been to do. The staff are a pleasure and take care of the smallest details.

A well organised team.
We will be there again soon.
Leisure Family_with_children
10/10
Exceptional
12 Aug 2024
Norbert
This is what every hotel tries to be!
Family
10/10
Exceptional
06 Aug 2024
Tatsiana


The hotel is incredibly beautiful, offering a true oasis with its pool, which makes a stay in Lisbon especially pleasant. During the hot summer days, when walking up and down the city's hills can be exhausting, the opportunity to cool off, relax a bit, and enjoy a cold drink is simply invaluable. The entire staff is very polite and accommodating. The beds are comfortable, and you can even sleep with the windows open without much noise disturbance.

Although the hotel is not located in the most touristy center of the city, it is within walking distance of all the major attractions. This location is ideal, especially considering that the central Baixa area is filled with restaurants and is bustling with people who often stay out late. If you are traveling with children who go to bed earlier, staying away from the noisy center is a better choice.
Leisure Family_with_children
8/10
Excellent
03 Aug 2024
Snigdha
Nice
Business_and_leisure Family
10/10
Exceptional
28 Jul 2024
Patrick
Amazing welcoming staff and beautiful hotel
Leisure Partner
2/10
Poor
26 Jul 2024
Raif
The hotel check in and room condition is average.

The AC in both rooms was not working and we had to call in technician at med night and remained faulty.
Staff and service is average and not worth to have name Anantara attached to it
Leisure Family
10/10
Exceptional
26 Jul 2024
Joe
Awesome
10/10
Exceptional
12 Jul 2024
Jose
Nice place
Leisure Partner
2/10
Poor
03 Jul 2024
Charles

2 star hotel at a 5 star price

The air conditioning is horrendous, we barely slept since the room was so warm. We called for help ensuring it was working and got someone who came to the room and insisted that setting the thermostat to 5° would fix it — it didn’t.

Upon our early arrival we left our luggage at the hotel and got a ticket and specified we were waiting for our room to be ready as opposed to checking out when asked. We cane back once our room was ready and were told our luggage is already in our room. We get to the room and it’s not. So I call and they now say it’s on the way up. However they never took our name when we left our luggage so there’s no way for them to know where to bring it. The person we spoke with twice, also cut me off while speaking both times, as I was trying to explain to them that situation and how I was 99% sure they’re incorrect and there’s no way for them to know where to bring our luggage. Finally we go down and speak to someone else who takes us to the room with our luggage and we get it. No apologies, no nothing acknowledging how they flat out lied to us twice about our luggage being in the room, and then on the way to the room. We wasted almost an hour dealing with this incompetence during our very brief 1 night stay.

If you enjoy awful service, being lied to, and sweating while you sleep, this is the hotel for you.
Partner
10/10
Exceptional
23 Jun 2024
Suzanne
Location was great for walking around city center to shop snd dine.
Leisure Family
8/10
Excellent
20 Jun 2024
Simone
The Hotel location it is a plus, nice area, fancy stores, safe.
We got a room upgrade for a family plus size but some mold smell hard to pass.
Leisure Partner
10/10
Exceptional
20 Jun 2024
Leslie
Incredible service and graciousness.
Leisure Family
4/10
Poor
04 Jun 2024
Jill
The room was unacceptably noisy from the bar - loud noise until 2am
Leisure Family
10/10
Exceptional
23 May 2024
Magali
Love the staff.
Leisure Family
10/10
Exceptional
18 May 2024
Donald
We had a bit of a challenging start to the stay, but the staff were extremely helpful in resolving the problem and ensuring that our stay was excellent. The room was very nice and although we did not have dinner in the hotel, the room service order was delicious. Breakfasts were great and we had wonderful service each morning from Maria each morning. The hotel is well located and walkable to the historic sector of Lisbon. I would recommend the Tivoli Avenida to anyone staying in central Lisbon. Thanks to the hotel again for a wonderful stay.
Friends_and_family Friends
8/10
Excellent
27 Apr 2024
Carlos J

Lisboa is a must

Great stay at a wonderful hotel. The best breakfast ever!!! Hotel under construction during our stay (wish we had been forewarned). But staff tried their best to make up for it.
Partner
8/10
Excellent
14 Apr 2024
Alexandre
Excellent location, great service, rooms a little bit dated..
Leisure Family
10/10
Exceptional
06 Apr 2024
JORGE
Wonderful hotel in heart of the Lisbon .
Leisure Family
10/10
Exceptional
29 Mar 2024
jane
Overall, very pleasant stay. We stayed 2 nights.
I had booked a room for 3 adults (my husband and I and adult son). We got into room approximately 3:00 pm after red eye from the States.
The room had 1 king bed. Called the desk. Told other bed would be brought in at turndown. We were tired, needed a short nap. Had to pay for an upgrade to get another room which had a pullout coach. Room was very nice but another E150/night.
Finally settled in new room, decided on short rest and construction began which continued for several hrs. Talked to desk again, they apologized and said it would stop 6:30 pm.
The desk did send up some wine and fruit as an apology which was a nice gesture.
The lobby has a bar area which was very nice and served a light menu.
The hotel overall was wonderful. The staff was attentive. I would stay there again, but I would check room accommodations first

Leisure Family
6/10
Pleasant
21 Mar 2024
raj
Great location.
Leisure Family
10/10
Exceptional
20 Mar 2024
jeannette

Tivoli Lisboa

Had an amazing experience . Everything about this hotel is great. I will definitely stay here again.
Friends_and_family Friends
10/10
Exceptional
19 Mar 2024
Verified traveler
Great location and property
Leisure Partner
10/10
Exceptional
29 Feb 2024
Gessica
All perfect.
Business_and_leisure
10/10
Exceptional
29 Feb 2024
Gessica
We really love our stay!
Friendly staff, high quality services!
Business_and_leisure Family
10/10
Exceptional
29 Feb 2024
Gessica
We really love our stay!
Friendly staff, high quality services!
Business_and_leisure Family
10/10
Exceptional
24 Feb 2024
Ben
Amazing place
10/10
Exceptional
20 Feb 2024
Joanna
Excellent hotel with a good location
Staff was absolutely amazing
Leisure Family
2/10
Poor
11 Feb 2024
Kamila
First arrived, tipped €20 for valet parking and luggage care. Told that they will care after our bags and take to the room immediately. Checked in and I went to the lobby bar with children for snacks. After 1 hour noticed our bags still left in the doorway, basically staff was waiting for us to come to the room first to get another tip. Consider ourselves fair to good tippers but didn’t like that behaviour. Following morning we decided to stay another night in Lisbon. My husband went to the reception at 9:30am to check availability and rates to extend our rooms. Sat there nearly 20mins and told that hotel was full and to come back 10-15mins to find out if the hotel has any available rooms, so we said that we come back after breakfast. The breakfast finishes at 10:30am. Got to the breakfast just before 10am. Was told there will be a couple of minutes wait for the table but noticed there was 4-5 other parties already waiting for the tables. While waiting decided to look for an availability for the hotel room, see there was available rooms as the same rate as the night before £520 per two rooms per night. My husband left me and children for breakfast and went back to the reception to ask if I book online can we keep the same rooms. Was told to wait, waited another 10-12 mins then was told if we book online we couldn’t keep the rooms but if we book with hotel for rate £800 we can keep the rooms. At the same time no breakfast table as time run out. no rooms, very disappointed
Leisure Family_with_children
10/10
Exceptional
04 Dec 2023
Francis

A wonderful hotel at the heart of Portugal

From the time we arrived to the time we left, we were treated exceptionally well by the staff of the Tivoli Avenida Liberdade Lisboa.
Their facilities are very well kept, the room (especially the bed) was comfortable, and last, but not least, their staff was friendly and always very eager to help. We really enjoyed our stay there. I would not hesitate to stay here again (and we will). Nor would I hesitate to recommend this hotel to anyone.
Partner
4/10
Poor
02 Dec 2023
Kristi

No hot/warm water

We had 2 rooms and there was no hot water at all, not even warm water to take a shower or just wash hands. The color of water was not clear either. The rooms are small and carpets need to be changed and or tile put in. It was super noisy outside as well.
Friends_and_family Family
10/10
Exceptional
24 Nov 2023
Ronald
Clean place and friendly staff.
Business Partner
10/10
Exceptional
22 Nov 2023
Gessica
It’s was all good!
Business_and_leisure Partner
4/10
Poor
18 Nov 2023
sajjad
Even though an upgrade room was available - would only upgrade for 200 euro extra a night - THIS HOTEL DOES NOT HONOUR THE VIP upgrade promise
Leisure Partner
10/10
Exceptional
30 Oct 2023
JoAnne Fiona
Excellent hotel in a prime location
Leisure Family
8/10
Excellent
27 Oct 2023
Wei
The location is nice. But the room the first night is noisy due to an upper level restaurant till 2 am in the morning. The bathroom does not have a vent fan and the window could not be open.
Leisure
8/10
Excellent
23 Oct 2023
INDRANEEL
For the price, the property was not a WOW factor
Leisure Family
8/10
Excellent
22 Oct 2023
Robert

Adequate but expensive

Room poorly designed. Shower was clearly designed by a Frenchman, because the glass barrier was open at the end permitting water to escape onto floor. Nothing to hold onto in the shower. The plug for the hairdryer was difficult to find—it was hidden behind the shaving mirror. It was marked 120/230 but when using a hairdryer, only fed 120 meaning the dryer was anemic at best. Overall, the staff was very friendly, willing to help, but relatively incompetent. Breakfast was great. We spoke with a guest who is staying in a higher floor, and he mentioned that it was virtually impossible to sleep with the music coming from the top floor club. We were lucky because we were staying on a lower floor.
2/10
Poor
09 Oct 2023
Robert
DO NOT VISIT THIS HOTEL. Tivoli Avenida Liberdade Lisboa engages in criminal action and is belligerently hostile to U.S. citizens. We booked our once-in-a-lifetime trip to Lisbon in July and paid in advance for an Executive Suite with Terrace - three months in advance of our October trip to Portugal. Upon checkin our room was stolen from us by a guest that was a “friend of the hotel” and we were relegated to an inferior room without a refund for the difference in price between the room that we paid for and the inferior room that was forced upon us. The price differential in rooms is listed on the Tivoli website at Euros 190 per night. For our three night stay Tivoli stole Euros 570 (190 x 3 nights) from us. In addition, Tivoli unlawfully profited from a three month interest free loan of the stolen Euros 570 and continues to profit from the stolen money.
For our “inconvenience” the manager of Tivoli told us upon checkin that we would be refunded the price differential between the two rooms and offered us either a spa treatment or a dinner - we chose the dinner. We contacted NH HOTEL GROUP, S.A., owners of the Tivoli, who has thus far ignored the theft committed by its manager. DO NOT VISIT THIS HOTEL.
8/10
Excellent
11 Sep 2023
Helen
Excellent situation, stylish hotel with good rooms. Very good breakfast included and a lovely restaurant for dinner on our first night. Oasis of calm outside with gardens and a beautifully cooling pool
Leisure Friends
10/10
Exceptional
31 Aug 2023
Kelli
Luis and Rafael and the front desk staff were amazing!!! Beautiful property and Seen and SkyBar are one of a kind, would highly recommend! ❤️❤️❤️
Business_and_leisure Self
10/10
Exceptional
20 Aug 2023
Charles
It was a relatively nice hotel but not up to our usual 5 star hotels that we stay in at Dubai Address hotels, or Ritz Carlton or four seasons hotels. However for a European hotel, it was nice.The suites are predictably smaller as we were in the executive suite. There was not really an executive lounge as was advertised and for which we had paid to us. It’s better not to state that they have an executive lounge. The housekeeping did not clean our room twice, despite letting them know when we we’re available. The refurbishment is welcome as they are making changes 👍👍. Charles Obioha, MD, Potomac MD, U.S.A.
Leisure Partner
6/10
Pleasant
08 Aug 2023
Pedro

Ok hotel in a great location

Great location and friendly staff.
Pool area is extremely small, and does not have the amount of beds shown on the picture. Maybe around 10 - 15 pool beds.
In a hot day, it is impossible to be in the pool area as there is no space.
Our room was a standard room, i think a renovation would be welcomed in the decor.
The bed was not comfortable. Besides making a lot of noise every time someone moves, it had a sink hole and made it uncomfortable.
This is the second and last time i stay here.
The good thing is that you have the Skybar and Seen on the rooftop which has a great vibe at night.
Partner


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